TERA Online forum archive
Posts by counterpoint

FWIW, I have the game installed in a very unusual custom location and it's detected properly in GeForce Experience (I even have copies of the EU/JP/KR clients installed in other esoteric locations and it finds all of them).

Generally I wouldn't recommend putting it in Program Files because a) on 64-bit systems that's for 64-bit applications (and TERA isn't currently 64-bit; there's Program Files (x86) for 32-bit apps), and b) writing to that folder requires Admin permissions by default. The reason the launcher installs in C:\users\public\ by default is because all users can write there without admin permissions by default, and the game itself doesn't need admin permissions to run. If you place it in Program Files, it might need Admin permissions at least to install and patch (if not to run).

So anyway I guess I'd just recommend others to try it first in its default location, and only move if required (and even then I'd try other locations before choosing Program Files, if at all possible).

Have to admit that, with the amount of weird legacy stuff in this old code, I'm extremely (but pleasantly) surprised about the 64-bit change. They're not promising a full rework or anything, so I'm not expecting it solve all the performance issues, but even just the increased ability to access memory would probably help smooth out a lot. Believe it when I see it, but a good step.

You have to send in a support ticket to explain the situation, and they will try to verify account ownership. You can send a ticket from your new account if you can't access your old one, but just provide as much details as possible to prove ownership.

@Venpai said:
they recently(?) removed most of their stock from the cash shop for whatever stupid reason.

Just on this point, they actually undid most of that already (most of the removed items were restored because they agreed they had removed too much), but they've always had a bit of a "limited shelf space" approach to cosmetics in this market even aside that occasion.

I think that seraphinush is right in what he says above -- it's a model that is patterned directly after retail stores, so has precedence and some research behind it. I honestly would be interested in data to see whether it's really more effective in an online game though. There is certainly no technical reason why they couldn't just have every product ever on there (except for time-limited collaborations) -- it's purely a marketing tactic.

I have seen other F2P games that also use this "limited shelf space" model for cosmetics, but some of them also have a rotating schedule to bring things out of the vault all the time. If it were me I think I'd at least try to do that.

I wonder if you can try the "Reset UI" options in the Settings? IIRC there are two different settings to restore the scale and placement. Of course, downside is you'd have to setup the rest of your UI again, but at least hopefully it'd move it.

@Leilag said:
I had to contact EME and inquire about it as it was stated on Twitter that EVERYONE was to receive it. I contacted them January 14 (?) and they promptly sent it to me after I gave them a Character name to send it to. Yes, it was badly communicated.

Well, yeah, it said it was "unlocked" for everyone, and was "Available to all Closers, Tera PC and console players; redeemable until January 10 11:59 PM PST" but I'm glad they're still offering it if you missed it and contacted them.

Sometimes when there are server issues a character can get stuck like that. In that case, definitely do send a ticket and the GM will just warp your character somewhere safe and they should be good to go again. As long as you can login to a different character, it shows that it's the character not the whole install that's the problem, so should be something a ticket can fix.

This is an issue a few people noted recently and it was raised a question to EME. Not sure the answer yet, but it's definitely on the radar. I don't see why it should be locked, unless there's some sort of major bug with it or something.

I gave them some feedback about this too. I think at the time it was on the homepage/news section of the En Masse website, but news from the En Masse website doesn't automatically get syndicated to all the individual game websites, so people who are used to checking each game's site probably won't see it. Most people don't know to check the En Masse site. That being said, I'm trying to remember if it showed up in the launcher for a while -- it might have, but don't remember.

Either way, it could have been more effectively communicated, I agree.

@PP597W94LA said:
I've said it before, best thing and lower the difficulty

Truthfully, no matter how many times you keep saying it, they're not going to do that. It has too many other repercussions to the game. The idea of adding a new player bonus is much more feasible (considering they've even done something like it before).

If the staff want to address toxicity, there are things they can indeed do, both on the developer side (in-game systems) and on the publisher side (the GMs/player moderation). Toxicity is a learned cultural behavior that is in large part a function of incentives and disincentives over time.

This game has a lot of veteran players and they want to optimize for maximum rewards/time with the least risk of failure. Eliminating the risk of failure by making everything easy won't help because people will still optimize and that optimization will always be in their own favor -- even if it's at the expense of others. Plus, a lot of people love difficult/challenging content; eliminating that won't help the health of the game.

When people kick well-meaning but inexperienced new players, they aren't thinking about supporting the long-term health of the game or helping build the player population, just about the inconvenience to their current run. That has become culturally accepted because a) there's no in-game benefit for people to keep an "unoptimized" party with noobies (in fact there's a cost because entries are limited by adventure coins; a bad run is stamina and time wasted), b) there's no disincentive at all for the people initiating the kicks (no risk of punishment if the majority agrees to kick; no accountability for unfair kicking), and c) a lot of people don't believe in the long-term future of the game so don't care about the role people they don't know may have in keeping the game alive long-term.

So basically you need:
1) Incentives so that people will queue using matchmaking but then stick with the parties they have whenever possible
2) Disincentives for kicking without valid reason and moderator enforcement/punishment for blatant/repeated kick abuse
3) Systems so that new players can learn the game effectively and gain the skills they need without being made to feel like a burden to others (and not just throw them into the pool and either sink or swim)
4) Combat performance incentives for players so they will try to play as best they can and not just queue to be carried by others
5) People to have faith in the long-term future of the game so they care in general about nurturing the player community and see the value of welcoming newbies properly

Problem with all this is that the problems we have now have been years in the making, and even if you decide to turn the ship now, it'd take a very long time to actually change the destination. Plus, to really fix this needs change to come from the top -- it's not good enough for EME to just start aggressive enforcement of new rules unless the incentive/reward structure changes and the path for new player skill is smoothed out, nor is it good enough for BHS to just hit all content with the nerf stick and consider the problem solved.

Anyway... it's a problem worthy of discussion and worthy of a solution, but it's also not easy to see a major change.

@VictoriaKeat said:
Btw saying it is "fixed" all while the game randomly lags is not "fixed". It took me less than an hour to hit first lag spike, and another one within 30 minutes. /quit for the day. Fix your server Tera.

Just for clarify, you've mentioned this a few times, but where exactly was someone claiming it was fixed?

All those instructions were for the old TERA Launcher so they won't work anymore.

In the EME Launcher you should currently see this information:

If you see something else and the Game Repair function doesn't work, you can try deleting the file called "en.meta.json" in your Client subfolder (insider your TERA install folder) and then restarting the launcher. (Failing that you could try deleting tera.meta.json as well, though it may reinstall the game.)

If for some reason you don't have the EME Launcher at all and you still have the old TERA Launcher... it won't work anymore. You should download the new launcher here:
http://tera.enmasse.com/download

You can point to your existing install.

Anyway, I have to lock this thread due to the bump, but please feel free to create another thread if you're still having issue after trying the above.

It looks like the situation is returning to normal at least for some of us right now. I was able to login to both servers and others on Discord are reporting the same. Doesn't mean we're out of the woods yet (haven't gotten an official word), but it seems to be getting better.

I accidentally merged this thread into the server issues thread but split it back out, so sorry for the confusing system message at the top of the thread.

Right now (as of 1:25pm PST on 2020-01-08) there is an issue that is preventing many people from entering the TERA PC servers. You may not be able to select a server from the server selection screen, or your game may stall when trying to enter a server after selecting a character. If you do manage to enter a server, you may experience extreme instability and lag. This is a known issue and is currently under investigation by the EME team.

Thanks for your patience as these issues are resolved.

@Konatta98 said:

@counterpoint said:
Everything looks back to normal now, at least for me and those on Discord ATM.

This guy xd I'm stuck on character selection. Dont say "normal". My character are stuck in gridion :)

...this was as of the time I wrote it, which was nearly 11 hours before when things were fine. Please check the timestamp...

Everything looks back to normal now, at least for me and those on Discord ATM.

They are aware of the issue and are working on it. Hopefully it'll be fixed soon.

Okay, it may be that you can only link Steam in reverse: by logging into TERA from Steam, and then from the launcher logging into your EME account (which will link them).

But if upon launching the game from Steam you get the Gameforge launcher instead, obviously you won't be able to link your EME account. In that case you might have to manually add the NA TERA install in Steam (either by using a VPN, or manually going to NA Steam link).

In any case, I hope the issue works out for you.

The problem most likely is that sometime in the past you installed the launcher somewhere but then deleted it, but there's a setting somewhere that causes it to think it's still installed. I recommend sending a support ticket and they can help you install it manually or clear out the bad setting.

You should be able to find the account linking options here, hopefully:
https://account.enmasse.com/users/account/connected_accounts

I would try the steps here:
https://support.enmasse.com/hc/en-us/articles/360037046833-Reset-Connection-Settings-to-Resolve-Launcher-Issues

If that doesn't work, I would run "EMEDiag.exe" in the TERA install folder and then send the resulting txt file to EME in a Support Ticket. The cause is most likely some conflicting program, and EME has run into other people and can recommend what might be problematic.

As for setting your account nickname:
https://forums.enmasse.com/tera/discussion/20/setting-up-your-account-nickname

Just to clarify, by in-game store, do you mean the Dressing Room? Could you upload a screenshot of what you're seeing?

The EME forums are moderated by player volunteers, yeah. BearShoes who posts the patch notes is an EME employee, and other EME employees typically have the EME logo as their avatar.

And the answer to the question is basically what you said: January 2 at the earliest because they think it requires a maintenance, and they can't do a maintenance until more staff get back from holidays. The staff already tried to fix it during the holidays using the tools they have but it didn't work even after being recreated. It's not guaranteed that maintenance will fix it either, because it isn't clear why it isn't working in the first place, but that's the hope.

Adding it to Wintera this year is probably out of the question due to timing of the holidays, but it's probably worth asking the broader question about whether this particular consumable is supposed to be available in our region going forward and how it's supposed to be obtained.

I don't really think any of this tangent addresses any of the comments in the opening post anyway. They were asking about changes in loot drops. I guess it probably would have been helpful to task what part of the game they're referring to (leveling content or end-game). Part of the change many years ago was when they switch mob drops towards vanguards to address botting concerns, but the level 65+ stuff changed the approach again. Progression in general is more gated and grindy now than it used to be, but having a loot pinata of mostly-unneeded things probably wouldn't fix that anyway.

someone call tell me if tera of gameforge have this same [filtered]? or costumes mounst etc are avaliable there?

Gameforge has a completely different cash shop and a different way of handling seasonal items, but keep in mind this is a thread from June 2018 and some of the items that had been removed were already brought back. If there are specific items you're looking for, feel free to start a new thread.

@TJKat said:
Yes, I DO expect EME to have the desire to keep customers here happy. Unhappy customers leave. Guilt nothing, when enough customers leave, they lose their jobs.

I've seen you try to be a lot more impartial lately, but that entire post is just a load of made-up excuses to defend poor decisions. Your whole post can be summed up as, "EME doesn't care about their customers and has chosen to be irrelevant, so telling them not to be irrelevant is counterproductive."

No, I'm trying to explain that we are not their primary customers, BHS is. You don't have to care about that, and if you really think I'm giving "made-up excuses" than it truly doesn't matter to you anyway. But for those who want to keep on fighting to improve the game, all I can offer is my view of the lay of the land. Knowing is half the battle and all that.

Anyway, this thread has gone far afield and was partly flamebait to begin with, so I think it's run its course. At this point, with the holidays upon us, it's unlikely we'll see further changes, unfortunately.

@TJKat said:

@counterpoint said:
Honestly, there's no one at EME paid to "adapt the game to our region."

Thank you for summing up the problem with EME so well.

It's the problem, anyway, whoever is at fault. People in our region don't want a typical Korean grindy RNG-laden MMORPG, but that's what BHS keeps churning out. Players in our region expect EME to have the ability and desire to change it to keep customers here happy, but they've decided that it's BHS's job to make the game, and their job to just provide support. Unless one of the two sides of this issue gives, I don't see how to fix it. There has been a lot of frustration over the years trying to understand what the root cause is, but now the best thing I can suggest is to just focus on yelling about the actual problems, not about who people think should solve it. Ultimately it doesn't matter whether EME decides to fix something or if BHS are told to do it -- the key point is to be clear on what the problems are and specifically why it's a problem. That's all I can suggest.

I'm locking this thread for being pointless bait. Please at least post actual constructive content, even if you're going to be negative.

@TJKat said:

@counterpoint said:
EME top management seemingly decided they won't volunteer to re-do BHS's job for free anymore,

Adapting the game to our region is NOT re-doing BHS' job for free. It's doing the job they're paid to do. If all they're going to do is regurgitate the content BHS sends them, why does EME even exist at this point?

Honestly, there's no one at EME paid to "adapt the game to our region." They're paid to publish BHS's game in our region, manage the cash shop, maintain the schedule of running events, keep the servers running/maintained, perform local market patch QA and deployment testing (not related to the developer's own QA of the game itself), handle customer support requests, provide backend infrastructure support (single-sign on, payment flows for the store, data analytics/reporting, etc.), relay developer news to the players and player feedback and data to the developers, etc. Basically, they're a local market liaison between the developers (who manage the game) and the developer's customers (us). As best as I can tell (considering both their corporate marketing statements and the actual results), that's the sort of "service company" EME is setup to be -- they're for developers who need a hand handling all the behind-the-scenes work of bringing their game to market.

I'm not saying that their philosophy is the right/best approach, but I think it's pretty fair to say that this is their point of view for the past few years, and it plays into the way TERA has been managed.

@HitAhARD16 said:
Look at the differences in the games across the regions and dont tell me these are tailor made to different regions BY BHS this would be both costly for ktera and why do it yourselves if the diffrent regions can do it better or not at all (NA).

That's right -- the differences you noted are done by each region, and other events are provided by BHS. BHS might advise the region on how they recommend local events be balanced or whatever, but BHS doesn't centrally do region-specific balance. As for why EME doesn't do regions-specific balancing anymore, I've alluded to this a number of times here in the past, but I would summarize to say that EME decided they won't volunteer to re-do BHS's job for free anymore, whereas EU seems to just do whatever they want regardless of what BHS does. Obviously the latter approach has big benefits for players, though politically I can imagine there are some problems with that when you're in the same corporate family (which Gameforge is not).

Anyway, regarding this specific event, as I reposted in another thread, it seems that the event as originally provided by BHS had no costumes, and the Elin costumes were supposed to be sold, but they decided at the last minute for these costumes to be in the event instead. So that's how it ended up this way, if nothing else.

By the way, for the Wintera stuff (that EME added back from last year), there have been some adjustments to the merchant based on feedback.



Regarding the Elin costumes in the merchant stuff for the other event, Rox posted this on Discord earlier today:

They were last second additions on Bluehole part (after we discussed a bit back and forth). Originally, no costumes were intended. Those Elin costumes were meant to be sold. We changed course on that, and we added the elin super garment bag as an additional grind item, for those who really dig the event.
TL;DR: Costumes weren't part of it up until the final hour.

I don't know if there has been any discussion of further changes to that, but that's the latest info.

@TJKat said:
You think EME - the company that won't let us have signs because of what some people might type on them - WOULDN'T intentionally censor chat in their M rated game?

There did used to be a chat filter a very long time ago (when the game first launched and for the first few years). At one point many years ago, the old system changed to a new one which I suspect is the one that got accidentally turned on now, and then I think they turned it off because it didn't work well.

You're not wrong in that the net reason is probably the very same: when people use colorful language in chat, it results in more offended people sending in support tickets, which take more time for support staff to triage and resolve (if action is needed). (Even though the game is rated M, there's still a code of conduct for chat.) By reducing the opportunities for people to post offensive comments, it reduces their support tickets. Obviously taken to an extreme, you get certain games that don't even have chat at all and just use stickers or whatever, and that's obviously not the goal here.

In any case, this chat filter and its sudden activation were not intentional, so hopefully it gets turned off soon.

My understanding is that this event was provided (for any regions that wanted it) by BHS. Doesn't mean that EME couldn't manually change the merchants, in theory, but I don't think they expressly set it this way either.

@SupreMExDFULL said:
I mean they were given 300 ep at least and adjusted to that level for everyone.
and those who already had 300 points or more do not give us anything?
If so, it is unfair.

Yeah, it's a catch-up mechanism so that new players don't have to grind as much to keep up with veteran players (or you are not punished as much if you switch servers).

Rox mentioned in Discord today that they've contacted BHS to ask them how to turn it off, because it wasn't intentional from their point of view. Hopefully it'll be fixed soon.

In the EP window, you should see that your "Total EP" should be 300 or higher, even if it's an account/server that had never gotten any EP before.

It's not like you get 300 additional points on top of what you had before, but it's the minimum starting point.

@Maldicion159 said:
Retooling to UE4 would take 1/10th the effort of reinventing every mechanic, plus there's less risk of totally botching it

Moving to UE4 would basically be a ground-up rewrite anyway. It's not a simple "retool" by any means. I feel safe in saying it's not in the cards.

@Maldicion159 said:

@counterpoint said:

@Maldicion159 said:
how about an update to make it so we can actually have access to 100% of Velika rather than 80% or whatever it is now?
a day/night cycle
weather
fill in the rest of the map
something to do in the open world that isn't killing mobs

Day/night or weather is impossible because all the lighting in the whole game is manually set for each place. They'd have to completely rework the engine and lighting throughout the whole game to implement this, and a lot of the game's artistic style is based on this manually-set lighting.

And, well, the last time people said they should give something to do in the open world that isn't killing mobs, we got fishing for better or worse. So it's not like they didn't try to listen to that kind of feedback... just not sure if that's what people were hoping for.

2 more suggestions I have are upgrade to Unreal Engine 4
and get ride of the glaring and unsubtle transitions between areas. I get that each area is supposed to be unique but it's pretty in your face about how artificial it is.

You're basically saying "I suggest you recreate the game" to them. If they were even going to consider something like this, it'd be better to just make TERA 2 and actually start over rather than trying to bolt it onto this game.

Fishing is fine and I appreciate it. It isn't open world. There are designated fishing areas. It is suitable for something to do on a mobile phone or while doing someone else on your computer. It is not engaging or remotely stimulating.

Just to be clear for the sake of the discussion, what's an example of open world content that you would like that "isn't killing mobs"?

@Maldicion159 said:
how about an update to make it so we can actually have access to 100% of Velika rather than 80% or whatever it is now?
a day/night cycle
weather
fill in the rest of the map
something to do in the open world that isn't killing mobs

Day/night or weather is impossible because all the lighting in the whole game is manually set for each place. They'd have to completely rework the engine and lighting throughout the whole game to implement this, and a lot of the game's artistic style is based on this manually-set lighting.

And, well, the last time people said they should give something to do in the open world that isn't killing mobs, we got fishing for better or worse. So it's not like they didn't try to listen to that kind of feedback... just not sure if that's what people were hoping for.

@Aluh said:
SEA was the first to die.

Well... technically China, but that was many years ago.

It definitely will come soon, but they just haven't announced the official date yet. Hopefully they will announce the date soon.

I think it's just the dyeable Celestial Costume dyed in black.

@Jerichow said:
I actually hope Tera follows what happened to Kritika, that it ended up failing through EME, only to be relaunched in NA without them. Even if it costs me all of my characters and progress, for me, it would be worth it if it meant Tera got a new start with another, far more capable and reputable company. This may not be applicable to others who have invested thousands into this game, but for me, I can stomach the loss if it means Tera gets another fresh start.

The irony here is what happened with Kritika is that it's being published directly by the developers (so basically "cut out the middleman"). But the biggest thing that's been happening here these last few years is that they've left more of the decision-making to the developers. These are the same developers who, as we know, took the game itself in the direction we've gotten (endlessly grindy, painful expensive RNG progression, gating progression so you can pay to bypass, "expansions" that add no real content but grind, etc.). So if what actually happened with Kritika happened here, I feel confident in saying that it'd only get worse.

IMO, what's needed is actually the complete opposite: to invest more resources into the EME staff and allow them to take a more hands-on role in the direction of TERA PC -- to take ownership of all the problems the game has and solve it themselves without regard to the game developers' bad ideas. EME needs to pay full-time people just to focus on TERA PC gameplay and QoL improvements (not console, not the "EME Platform", not TERA cash shop) and to deliver what the players in our market want. But obviously this is a business decision that has to be made at the C-level, and I'm sure there's pressure on them from their Korean venture capital investors to do more with less, decrease costs, increase profitability, and start leveraging economies of scale (so that their company can sustain itself beyond the shelf-life of any one given game and becomes a multi-purpose game publishing pipeline). As players, we're in the middle of this and IMO we're losing. But the biggest reason we're losing is a combination of both factors: EME investing less in TERA PC (and so pushing more on the BHS dev team), and the BHS development team taking the game in a direction many of us dislike. If it weren't for the two together, I don't think we'd be in this situation.

Having worked with a lot of the "boots on the ground" workers at EME, I know that they are trying to do the best they can given the constraints they're under. I do not hate those people (although I don't envy the situation they're in). But I think it's hard to overstate the impact of the change in corporate resource allocation over the game's lifetime. The staff we have are shared between TERA PC and Console (all global markets, incl. NA, EU, Japan), and so that's why they have to rely on the developers' judgement for the visionary direction of TERA PC. So if you're looking for an arrangement where you're being listened to more, I really don't think you want the Kritika arrangement here.

I need to mention very clearly, I am not EME staff, and my opinions above are my own based on my observations over many years. I don't know what goes on at the boardroom tables anymore than anyone else, so the above is just conjecture.

Anyway, aside all this, as others said, I have to lock this thread for being against the rules. I also have to edit out some call outs/personal attacks against specific EME staff, which are also against the rules. It is possible that this thread might be deleted, but I won't delete it at this time.

@SageWindu said:

@counterpoint said:
In general given all the changes over the last few years, I've come to the conclusion that more players prefer playing mains than having alts -- I'm just not in that group myself.

I would argue that's because of recent updates that made playing multiple characters "full-time" infeasible. Before the Arsenal update, most people had 5+ alts (at least in my XP) max level and in +12 mid-tier equipment. All one needed was some spare time and luck.

Once the Arsenal patch dropped, "altaholics" were hit hard. Upgrading was made more difficult due to several factors, the biggest of which I remember being a lack of mat drops (remember all those threads about talents?). So most people with a ton of alts had to make the decision of stagnating themselves (if they didn't like playing a single character long-term, one of which I know personally) or grind their socks doing mundane challenges to make sure all their character could keep up with the game's ever-increasing demands.

Yeah, totally agreed, but I'm just thinking even further back to "why did they decide to move the game in this direction in the first place?" Before, the game's monetization was based primarily on getting people to create alts, because the more alts you'd have the more costumes you'd buy (since they're character-bound), the more you'd need things like character slots and bank expansions, etc. This is partly why they kept introducing new classes to the game -- a big part of their business strategy was getting people to make more characters.

But then, at some point, someone high up must have decided that people weren't creating enough alts for this to be worthwhile. So instead of continuing to encourage alt creation, they retuned the whole game (including the cash shop) so that everything was based around a long grind on your main character. Obviously at that point those who did like making alts realized this was no longer really feasible (as you say). But the only reason I can think for this change in the first place is that they must have found that an awful lot of people weren't making any alts anyway, so all their monetization based around creating alts was missing a large group of players. In order to make the monetization more relevant to those who only want main, they hurt everyone who liked alts. That's probably also why it shifted to be more oriented around progression-tied consumables, since the gear grind was designed to have stress points that the cash shop was able to "solve."

In case it's not clear, I really dislike this direction personally, as it was nothing but bad for me personally. But I still think it must have came about because alt-creators were a smaller percentage than main-only players, even before they forced all the rest of us to be that way too.

And speaking of account mounts, there actually are still some on the in-game store. They're the plain ones with the speed of 280 instead of 290, but if you're the type of person who has many alts, it's still a good baseline to have. Every once in a while the account dragons show up again, but not sure when the next time will be. I also took advantage of that when it came up and felt like it was a good investment.

I'm not sure why they switched to this pricing model as it doesn't work for me either, but as @allofspaceandtime said above, clearly it must be working for them or they'd change it again. In general given all the changes over the last few years, I've come to the conclusion that more players prefer playing mains than having alts -- I'm just not in that group myself.

@Christin said:
The smartest thing they could have done would have been to buy up those mounts, so they wouldn't have dropped to be utterly worthless. Of course, they don't do that, because they can't even stand to play their own game let alone log on to buy up some mounts so people that spent a lot of money on them don't feel like a bunch of fools, but who cares.

I don't think EME directly intervening in the player market to artificially inflate demand by buying up all the supply is really solving anything. I'd even border on calling that unethical since it interferes with the fair chance for F2P players to get mounts at a price determined by actual player supply and demand. (If the people who bought the EMP don't want the mount, that's a better opportunity for other players who do want it to get it.) The fact that you bought the EMP based on a prediction of the rarity/value of the mount is basically a speculation game you played, and you don't always win that kind of speculation. And yes, you still got the mount + the costume + 35000 EMP (which is a better $:EMP ratio than is available at almost any other time of the year), so I honestly don't think you were shortchanged. I'm not saying that people who feel that way should "stfu"... but I'm saying that your argument about the problem and the proposed solution isn't very convincing. I highly doubt that I'm a harder person to convince than the EME staff would be.

You simply placate everyone on here and then proceed to explain to them why their complaint or issue isn't really BHS or EME's fault at all.

Sometimes I think it clearly is EME or BHS's fault, and when it is, I say so (and typically explain that I've already raised the issue to them or will do so). Other times, I explain why I think it's BHS/EME's fault but there are circumstances that make it this way (which is usually because the issue has already been brought up). Other times when I legitimately don't think it's anyone's fault, I'll say that too. But I try to say something whenever possible so people don't feel like no one's listening (even if it isn't the answer they want to hear).

What's the alternative? Do nothing and let people argue into the void with absolutely no feedback about whether there argument carries any potential weight or not? Lie and pretend like people's feedback is valid to make them feel better when I know full well that their arguments are flawed or there are circumstances preventing the issue from being addressed? I've been carrying on exactly the same way for as long as I've been on this forum (even back when Minea was still around). If people truly think that my being here is the cause of EME no longer taking interest in the forum, I can step down and leave it to the fates. I don't need to be the punching bag for people's frustration that EME isn't paying a community team anymore and no one has the time/responsibility to monitor the forum.

@Christin said:

@counterpoint said:

@Christin said:
You're not the only one feeling like this, and there are plenty of other players that most likely have spent their last dime on this game. From players that bought $250 for a mount that ended up getting dumped on broker [...]

You've mentioned this in a bunch of threads now, but FWIW, people spent $250 to get 35000 EMP and as a bonus they got a dyeable outfit and a rare mount. No one should have thought the mount or the outfit would be "worth $250" -- they still have the $250 worth of EMP to spend on whatever they want.

The argument about lootboxes I totally understand (as mentioned above), but this one is just some weird sort of misunderstanding if people are actually upset about this.

Actually, it was a big selling point for that huge pack to get a an exclusive mount. Yeah, you can buy a lot smaller pack of EMP and still have the EMP, so to say "Well, they still got the EMP." is a bit cold-hearted. Are you seriously sitting there saying everyone bought $250 worth of EMP just for the EMP? Yeah, and the mount turned out to be dumped all over the broker along with that dyeable outfit. Everyone knew the outfit wasn't going to keep its value, but to have the mounts drop like that is ridiculous. Just another perfect example of how little EME really cares about the players that they let something some people paid big bucks for just tank on the broker. Your defense of that really doesn't help much.

They were literally "gifts with purchase" -- they're bonus items.

Besides, what exactly do you expect them to do to make sure the mount "retains its value on the broker"? They're still exclusive to that bundle. What people are selling them for is a reflection of how desirable they are to other players, and the apparent fact that more people bought the $250 bundle without caring about the mount than you seemingly hoped. Are you saying they should have given people less of a reason to want to buy EMP so that the mounts would remain more rare to the people who bought it, and thus more desirable?

Again, there is so much legitimately wrong to complain about... I don't know why this is taken as a sign of the end-times. It makes no sense.

@Christin said:

@counterpoint said:

@Christin said:
Even BHS released their latest statement about making the game easier when all they wanted to do was create a bunch of new level 70 players to scarf up loot boxes.

IMO, the level 70 grind should never have been as extreme as it was in the first place anyway, as it actively turned away people from playing the game due to not being seen as worth the effort (and for the way to put in the effort being boring as sin). So I think for them to lower this bar and make it easier for people to get to 70 should be applauded, and it has been a long time in coming. I don't like the increased emphasis on selling progression-impacting consumables in this game, but the fact that they were walling people off from wanting to purchase them is mostly evidence that the endless grind was counterproductive even to their own business model, so never made any sense. (I also think it was counterproductive to their prior business model of encouraging people to make more alts, which is another story.)

At the end of the day, they need to keep people playing the game first. If people are playing the game, they might want to spend money. But if people stop playing the game, they won't spend anything. The broken grind of gearing/enchanting is the next thing they need to target -- the message says that they'll be easing it in time, and we should hold them to that. Even if they insist on selling items on the cash shop, the way to earn in-game should be fair and balanced so that -- again -- people will want to play the game.

In the end, you can get so wrapped up in endless cynicism that you risk losing sight of the thing we want out of this: a F2P game that's fun to play for as many as possible without being forced/coerced to spend any money (but people still feel encouraged/happy to do so, since that does keep the game alive).

Then ask yourself this: Why did they wait until right before Black Friday to make such a change? Because your defense of the way they act is getting really irritating. You know as well as everyone else that hangs out on these forums that both BHS and EME were well aware of the fact that almost everyone thought the level 70 grind was beyond acceptable. Numerous players have already left due to the extreme grind. However, they waited (how long?) before doing this supposed change of heart. No, don't even tell me that they did it for the players, because no, they didn't. They did it for their little sale so they could time it perfectly to make the biggest buck they could. Yeah, games should be fun, but who is really having any fun on this game? Who? People sit on Tera afk fishing, or grinding, or throwing their cash at the game so they can max their gear to move onto something else that is fun. Seriously, why is this so hard to admit?

Because it's outright not true. The issues with the grind raised to a fever pitch with the recent update (which nerfed Caiman spawn rates all the while claiming to increase them, making things even worse) which is why all Western regions had the big feedback push (ours had the survey). We have been pushing EME staff like mad about these issues, and this has been on-going for multiple weeks. The entire player council was petitioned to give feedback, and it was universally brutal (including, if you care, from me). This combined with the survey were used to increase the urgency of the problems our region is facing.

This recent hotfix is a change that got rolled out across all the global regions; Black Friday is only even a thing in a few of those regions. To claim that they only did this change around the whole world at this time specifically to increase Black Friday sales in those few regions that celebrate it is a conspiracy theory in the extreme, and objectively not true.

The reason I'm disagreeing with your conspiracy theory is not because I'm "defending EME" -- if you'd read the messages I've been sending more carefully over all the threads, you'll see that I'm far from pleased with them for a lot of reasons (and I haven't been hiding it). But there's enough wrong that's actually happening without needing to invent additional unintended malice when long-overdue much-requested positive changes occur.

@Christin said:
They (Krafton) is already working on another game and will no doubt use that to replace Tera. Surely their update teams won't be working on two games at the same time, so yeah, it's simply not worth the expense.

A:IR is a different type of game with a different type of combat system and is not a successor to TERA. The much larger job of building the game is already happening now while TERA is live; the workload is not going to get even higher once the game launches.

Yeah, they basically tell you to take it to the forums, so they can dump it on their unpaid defender that for some reason loves to defend their complete and utter disdain for the forums and everyone that posts on it. Sorry, but that's really the truth.

Literally no one posted anything defending EME in this thread. Quit it with the veiled personal attacks.

@DXM said:

@counterpoint said: I actually think EME's rates are higher than that (probably somewhere in the range of 2 or 3%). But when you don't disclose the odds, what's the conclusion people can be expected to come to...?

Having just played and completed TERA (Asia) on X1, it says most boxes are 2% and some are 1%. That version didn't have En Masse involvement I don't believe, but even so those rates seem accurate from my experiences on PC. The rates directly from the devs can't be too far off from what we have here, since they probably just dictate to En Masse what to make the rates.

Over the Black Friday sale I had what I consider an average TERA lootbox experience. The only lootbox item I went for was the Ultracorn/Megasus mounts. I bought around 140 boxes and got 5 mounts (1 Megasus and 4 Ultracorn) for my characters.

FWIW, the rates aren't common between the regions (each region makes their own boxes with different contents).

Your "average experience" is pretty similar to my own experience, but that suggests a rare rate of 3.5%. So that's why I tend to think it's probably closer to 2-3% than 1-2% here.

But anyway, regardless of it is, the fact that it does get posted in the regions where the law requires in and it hasn't killed the game there shows that there's no reason for publishers to fear it.

@Rubberkitten said:
When i first played they did have the option to fully buy a mount or pay only till the time expires. I think it was like 120 days. After that, you had to pay again to either buy it or borrow it.

If i was wrong i wouldnt be constantly looking at the timer while using it. It would show in the Mounts tab. Time would only count if you were in-game so i had a lot of time since i didnt play it all that much.

Recently now i noticed the timer is gone so they must've changed it. Good because all my mounts would be gone xD.

Are you sure that you were playing in NA at the time? I know that EU did used to sell time-limited mounts, but in our region the cash shop was all permanent-duration items since shortly after launch in 2012, long before the wolf mounts came out.

@DeusFurta said:
My advise is, especially for loot box related items, buy it with gold instead of EMP. Let someone else suffer trying to open boxes. As long as the drops are tradeable, En Masse will get their money and you will get your item.

While I understand what you're saying, offloading the risk to someone else isn't really going to solve anything or save anything over the long term. I guess maybe it reduces your personal stress/frustration at a bout of bad RNG, but the price you pay will be more than the average you'd spend on opening lootboxes yourself over time, and the extra profit just goes to the sellers (providing further incentive).

Ultimately, if people really want to send a message, they have to stop buying lootbox items at all even with gold. But yeah, I guess odds of that happening are pretty slim, so...

It's not like the support people are able to do anything, particularly if they already responded to a ticket on this issue and told you to post on the forums. The people answering tickets have literally zero control over prices, and even if they forward your ticket to a program manager it's not like they're going to go "Oh damn, Rubberkitten says the prices are too damn high -- we'd better cut all prices across the board immediately no matter how much that hurts our revenue!" If you keep abusing the ticket system, they are just going to stop your ability to send tickets, and it won't be available when you actually really need it for something.

Besides that:

@Rubberkitten said:
Mounts in the game, you cant have them unless you pay real money which i think its effing ridiculous. They dont come with a Story like Guild Wars 2, where you get to Path Of Fire expansion, and you get a basic mount. Not here you dont.

You actually do get free mounts just for completing the story. First, you get a ground mount upon arriving in Velika at around level 11. Then, you get a flying mount upon hitting level 65. I'm not sure who told you that the only way to get mounts is to pay... but they were wrong.

Personally, as someone with a lot of alts, I also lost interest in purchasing mounts when they moved towards the "fancy single-character mount" approach. But in the end, as was said, prices are something they determine based on sales data, and they've tried all sorts of different price points and sales approaches over the years. Clearly, people are buying at these prices. If they've determined that this is the peak of the supply/demand price curve, they won't lower the price except during sales. (Keeping the price high except during sales it itself a well-known sales strategy.)

I will say, as much as I won't buy single-character mounts at this price, I'd much rather they be selling over-priced mounts than this push towards selling progression-impacting consumables.

Also, re: the comparison to GW2 in the OP, keep in mind that's also a B2P game, so the business model is a bit different. The vast majority of TERA players (probably 95%+) never pay a penny in this game. Obviously those who do pay tend to pay more. Whether that'd be a better business model for this game is a whole other question.

@Christin said:
Even BHS released their latest statement about making the game easier when all they wanted to do was create a bunch of new level 70 players to scarf up loot boxes.

IMO, the level 70 grind should never have been as extreme as it was in the first place anyway, as it actively turned away people from playing the game due to not being seen as worth the effort (and for the way to put in the effort being boring as sin). So I think for them to lower this bar and make it easier for people to get to 70 should be applauded, and it has been a long time in coming. I don't like the increased emphasis on selling progression-impacting consumables in this game, but the fact that they were walling people off from wanting to purchase them is mostly evidence that the endless grind was counterproductive even to their own business model, so never made any sense. (I also think it was counterproductive to their prior business model of encouraging people to make more alts, which is another story.)

At the end of the day, they need to keep people playing the game first. If people are playing the game, they might want to spend money. But if people stop playing the game, they won't spend anything. The broken grind of gearing/enchanting is the next thing they need to target -- the message says that they'll be easing it in time, and we should hold them to that. Even if they insist on selling items on the cash shop, the way to earn in-game should be fair and balanced so that -- again -- people will want to play the game.

In the end, you can get so wrapped up in endless cynicism that you risk losing sight of the thing we want out of this: a F2P game that's fun to play for as many as possible without being forced/coerced to spend any money (but people still feel encouraged/happy to do so, since that does keep the game alive).

@Christin said:
You're not the only one feeling like this, and there are plenty of other players that most likely have spent their last dime on this game. From players that bought $250 for a mount that ended up getting dumped on broker [...]

You've mentioned this in a bunch of threads now, but FWIW, people spent $250 to get 35000 EMP and as a bonus they got a dyeable outfit and a rare mount. No one should have thought the mount or the outfit would be "worth $250" -- they still have the $250 worth of EMP to spend on whatever they want.

The argument about lootboxes I totally understand (as mentioned above), but this one is just some weird sort of misunderstanding if people are actually upset about this.

@Naru2008 said:

@Viennoiserie said:
This could be relevant to your question.

Your link is broken. Can you fix it? It redirects to a home improvement website.

I fixed the link (in the original post).... but I have no clue how the heck it redirected you anywhere the way it was, let alone a home improvement website lol

@MargaretRose said:

@Terraforming said:
I opened 48 Emulator lootboxes (5300 EMP worth) and all I have to show for it are completely useless Metamorphic Emblems (why is this even in the prize pool?). Why is there no transparency regarding the odds with these boxes? Seriously this Black Friday "sale" feels more like a Black Friday SCAM.

I agree the rates should be disclosed.
However, seriously, if the rates were anywhere near decent the companies wouldn't be afraid to reveal it.

Honestly, this is the biggest reason why I think the rates should be disclosed. I've seen plenty of gacha games where the odds for a target rare are 0.5% or less, and they still make money hand over fist... and I actually think EME's rates are higher than that (probably somewhere in the range of 2 or 3%). But when you don't disclose the odds, what's the conclusion people can be expected to come to...?

(For TERA Console in Japan, EME does actually disclose the rates, and I highly doubt the rates are hugely different in cases where it's the same item. Unfortunately, Console doesn't have a web store, so only way to see is to install it...)

I don't disagree with you, but the issue you're noting is by no means new -- it's been the same issue ever since the very first lootboxes were added to this game 6+ years ago. With no posted odds and no failure cap, you could easily have cases where you open 100+ boxes and not win the prize -- every time you have a separate small chance to win. While I absolutely think they should show the odds, even that won't protect you from RNG without a failure cap.

As for metamorphics, the recent patch changes made this less relevant and either they're going to have to make them relevant again or replace the pool in all lootboxes across the board, which would be a major but necessary undertaking. It's a known issue, at the very least. Buyer beware. (Then again, here too, we've been through waves where the fodder in these boxes has been useless in the past too -- it's a cyclic issue.)

@TJKat said:
So, are they posting these things and keeping them hidden, then un-hiding them a day later? Because that post is dated the 25th but it wasn't there yesterday, or even this morning. The same thing happened with the last set of patch notes; it was dated the day before the patch, but didn't actually show up in the forums until after the patch was underway.

I ask because when you mark all topics as viewed it marks these hidden posts too so when they actually do become viewable, they the new post icon beside them and get overlooked.

From what I understand, they have a hidden section of the forum where they prepare news posts in advance so they can be reviewed internally before they're officially posted, so this is probably why it has an earlier date. Then when the date comes, they just move it from the hidden section to the public section as a way to "go live".

I guess, for some reason, the "mark all topics as viewed" probably just stores a timestamp or something like "anything before x time is viewed" rather than actually figuring out which threads were actually accessible to you at the time... which doesn't work for this particular use case.

@LiamDahvis said:
It also says heads you win tails you lose on the tokens. It is rng based if they updated it to only give top inners it'd be defeating the purpose. It stinks but that's how it is.

Honestly... you're right. The problem with goldfinger tokens is that it competes with the cash shop where they are prominently selling lootboxes with the new/best inner armor. So you can get the best armors in these in-game boxes, but the odds are purposefully not great. Then again, the odds from the cash shop boxes are also notoriously not great. There's no way they'd make the in-game method better than the cash shop. Even if they got rid of some of the older ones from the pool, it's not very likely that they'd increase the odds of the better ones. (The odds in a lootbox don't necessarily have anything to do with the amount of items in the pool, because the chances across the pool are not necessarily equal for each item.)

I think the whole inner armor system was a pretty naked cash grab from the start (heh), and it definitely hasn't gotten any better.

This thread isn't going to go anywhere with these sort of pointless accusations that completely distract from the point.

For those impacted by this sort of issue, please send your diagnostic info and traceroute to [email protected] A confluence of data is the only way of understanding the root cause, whether it's the server, the route, or whatever.

I'm just going to move your thread over to the TERA Console section so that you'll get the most relevant replies about current recommendations for Console vs. PC, as they're both on different patches so have slightly different features.

@TJKat said:

@counterpoint said:
So it's not "incompetence of an employee" -- there is no employee.

You can still argue employee incompetence since someone made the incompetent decision to scrap the community team.

It's just not an "employee" in that sense...

@Pvpness said:
You know the saddest thing? Not that I'd do it, but you honestly come up with a 10 page slide, it's pretty clear cut in 10 slides the activity and the levels of activity that are just happening because of free emp events or freebies. But it'd be a real bummer if someone randomly compiled very professionally and in an organized state a list of current issues and possible solutions and present it to someone at Bluehole (parent company) and have them pass the information down. That'd be music to my hears knowing that it went up that chain and even then we might not get a single response, but that's how it usually works. Once someone much higher up gets word of issues, they will either proactively try to fix it or just ignore it and let it be.

By the way, we've put together things like and confirmed it was aggregated and sent to Bluehole. EME also prepares weekly feedback reports that are sent to Bluehole. So they've absolutely been made aware. Unfortunately, my impression is that feedback in our region is just one small voice in the greater picture and they're not going to change things for us in particular -- but that's just my impression from the results of sending that feedback.

And to your earlier accusation, there is no one at EME employed to communicate with us anymore. There's someone to make news posts and post patch notes, but there is no more community team at EME. I don't think it should be that way, but that's the case. So it's not "incompetence of an employee" -- there is no employee.

You should be able to just uninstall the launcher and then delete the game folder if it's still there. TERA doesn't install all sorts of special files or drivers all over the place on your PC; there are a few minimal files for your launcher state (such as to facilitate the "remember" option), but that's about it.

@PGLAN7DL7G said:
For example, the new/old dungeon Forsaken island 'Hard' is, in actually Extreme mode. No resurrections allowed. (untill last boss %35)

FWIW, this isn't a choice they have; it comes to them the way it is.

I'm not sure why, but this is old news/rumors from a few years ago that just recently resurfaced. Unfortunately, there's no new information to confirm any of the old info about this, so at this point we just don't know anything more or less than the same old leaked art, vague info about old plans, and speculation.

@TJKat said:
Doesn't look like you get 1000 EMP for logging in today. Wording sounds more like you'll get a total of 1000EMP if you log in every day between Nov. 9 and Nov. 28. I definitely didn't get 1000 EMP today, but it was more than 30EMP. Should work out to about 400EMP today?

Yeah I think this is what we figured out. It's 30 per day, and 400 today so that it adds up to 1000 over the period. (Basically, 30 EMP for 20 days = 600 + 400 one-time gift = 1000.)

And yeah, this is one of those things that got posted on the EME news page and didn't make it to the regular news feeds, so a lot of us were noticing it for the first time today. We definitely passed that feedback along as well.

@Fainall said:

@fromsector7 said:

"companies" need money ... They do not live on miracles. Video games are not a right, it is a luxury. enjoy the reality

I have always said that I get that it's a business and they need to earn money. I understand that part. But 3 bucks for a loot box...I have to think they are just pushing it to see what they can get away with. I would be much more likely to buy some if they were half that much. But I am not going to spend 3 bucks to get utter useless garbage in each one like niveots which have been rendered all but useless with the new gear. And you know the odds of getting the rare costumes from them is low. I saw three total go across the screen from people winning them while I was on today, and I was on for a good part of the day because I am sick and couldn't do much else. So that means one of two things, either people just aren't buying them because they are too expensive or the drop rates are terrible.

Really, this is mostly an argument for posting the odds. Most of the lootboxes these days have been 195 EMP (an increase from the old normal of 150 EMP, but whatever). It wouldn't surprise me in the least if the odds for this new lootbox were 50% better than the 195 EMP ones, but nobody knows. Everyone's left to their assumptions that probably it's just a price raise with the same low odds and EME is being greedy. If they'd just post the odds, people would know whether the odds justify the extra price, and it'd quell this sort of speculation (and if people know the odds justify the price, more people would buy).

That and a failure cap should be the bare minimum for lootboxes, as I've always said...

They updated the store text now to use the same text as the in-game tooltip: "Use to change a companion's appearance to look like another companion (which will be sacrificed)." (I guess the tooltip did say this, but if it were me I would have put a big in-game warning like "This will sacrifice the original pet and cannot be undone. Are you SURE?" Like so much about these companions, it's not great...)

@Anung said:

@Fuelyn said:
There's a lot of great ideas from the community to get PvP to spark again but Devs need to dedicate time for it. Every time a PvP update comes by I see old players pop up again cuz they want to see if it's good again. There are still players waiting for it to return to what they enjoyed, even if they don't play it anymore.

@Anung said:

@Hazytea said:
The problem with PVP is, there is no incentive to play it anymore, other than the fun of playing PVP. As of a few patches ago, battlegrounds yield no rewards which help PVE. The weekly PVP event, Civil Unrest, yields ZERO PVP rewards. As of the latest content patch, Civil Unrest rewards are useless for the new content. To fix this, PVP battlegrounds need to include rewards for new PVE content.

Civil Unrest needs to reward players with PVP materials and new PVE materials.

How to fix PVP, by encouraging people to play battlegrounds:

Bring back weekly battleground-specific boosts. This will encourage players to play different battlegrounds. If all BGs are equally-boosted, players will farm GRID, as it gives the best reward/time. Discourage this by boosting specific battle grounds each weekend, including GRID.

Add PVE feedstock boxes to CS and SH. Don't over-do it, but make it an incentive. One for CS. Two for SH.

Boost CS rewards to be better than GRID. CS should have better rewards, because it requires more people and more cooperation. Consider adding one PVP plate box to CS, to elevate people to SH. Add two on bonus weekends. Don't make CS rewards equal to SH. Make the rewards better than GRID. Find a middle ground.

Change restrictions on the number of healers in PvP:
1. Let Gridiron have 1-2 healers on each team. The BG would require more cooperation and raid leaders who can mark and direct. It would make it a serious BG instead of two teams head-butting each other.
1. Let SH have 1-2 healers on each team. Same logic as adding another healer to GRID.

Add PvP rewards to Civil Unrest. Scale them so lower-placing guilds still get decent rewards, to encourage them to come back. It's a 100% PVP event and it gives ZERO PVP rewards. It's simply obnoxious this hasn't been done, since the introduction of PVP gear months ago.

Fix the raid bug which causes people to join, appear dead, and is a game-breaking bug in CUV. As I type this, we're going into four weeks of this bug in CUV. Fix it.

Create a way to convert PVP particles to plates. Make it expensive. Make it require farming battlegrounds, but MAKE it.

I get that this is a farmy grindy game. That’s fine, but we get it on both ends. Farming PVP enchanting materials is impossible now. Incentivize and vary PVP content. Give PvP rewards for CUV, which is a 100% PvP event. ~~

I hope they read your idea.....

As far as I'm aware they don't check the Forums as much as back then.
When the topic about the BG shops not having jewelry mats came up back then, I believe someone relayed the information to the TERA Discord and that's how they became aware of it and went and added mats to the BG shop. So anything that gets posted here might need to get link at to their Discord or summarized for them to see.

So what is the point of having these forums if what you are saying is true? This is very disappointing, isn't it? but anyway thanks for letting me know this.

Some of us on Player Council at least try to monitor all the threads and pass along useful/constructive feedback. I passed along that post. But the problem with PvP is a lot less about "understanding what our region wants" (which is honestly pretty simple and has been the same core point for years: viability and reward/incentive structures that are co-equal to PvE), but getting the BHS developers to agree to do it. Their vision of PvP is so incredibly different than what NA players want, and they just don't seem to want to adjust the game for us differently than what K-TERA gets. It's a frustrating situation.

If you're still having this issue, definitely send in a support ticket so the GMs can move your character.

I'm glad that you found a resolution that seems to be working for you for now. I think we'll now consider the thread closed.

@Liverneck said:
I figured out where my fff0-0000 error was coming from. It was from the TERA\Client\S1Game\Config directory where all the INI files are. No idea which file was bugged but I replaced that folder with another one from my other computer after I updated it and that fixed it.

This is a good find. One possible reason for this (might not have been your reason) is that a lot of game optimization guides a long time ago recommended that people set those conf files to read-only to prevent them from being overwritten by the game. So this could explain why the patcher wasn't able to replace them (since it usually runs in user-mode, not admin).

@LancerJiva said:

@counterpoint said:
It's nice that they decided they wanted to try to do it again, but I agree that it was too last-minute and poorly-advertised. They did promote it on social media and in the new EME section of the Launcher, but when you don't have a regular pattern of doing streams anymore with an established audience it's hard to build hype. Part of that is also obviously because EME no longer has a Community Team anymore, so doing something like this is because some people on the staff stepped up and volunteered. So, it's a good gesture they're doing on the weekend to try to raise some money for charity, and I hope they are successful, but yeah -- it's not going to be the same as years past when it was a major event.

They would have had a bigger audience had they let the community know before hand within a weeks advance, and make possible tier thresholds when they raise x amount of money you unlock said tier for said event. I asked about extra life in discord and all I got was crickets. Face it, eme is just lazy now. All they do is make 1 news post a week with "This week in TERA" and most of it is just copy and pasted. Back in the old days they made news posts all the time when new items and events came out, they don't even really do events anymore anyways, thats why the game is how it is now.

Because back in the day they had a community team that was focused fully on these kinds of things, and now there's no community team. I'm not disagreeing with the result you're saying, only the reason why. It's not laziness, it's because someone on high decided that it wasn't worth spending money to have people engaging with the community. I personally think it was a bad decision too. But that's just why I'm saying that I don't want to be too harsh against the volunteers who decided to do this for charity even though it isn't their job anymore.

It's nice that they decided they wanted to try to do it again, but I agree that it was too last-minute and poorly-advertised. They did promote it on social media and in the new EME section of the Launcher, but when you don't have a regular pattern of doing streams anymore with an established audience it's hard to build hype. Still, it's a good gesture they're doing on the weekend to try to raise some money for charity, so I hope they are successful.

I would have reposted it here but someone else already did it. As a result of people complaining in the past that they were posting news updates randomly all over the place and there was no single place to check, they tried to consolidate all news into the weekly news post on the website.

Could people please stop derailing threads with these kinds of petty insults?

@5WG9CLR9R4 said:
So...is it simply my fate here?

I am outta ideas :anguished:

Honestly, at this point, the only thing you can try is a clean boot and/or a clean install of the OS (maybe on a different driver/partition if you want). Otherwise, yeah, unfortunately it's your fate. Send your diagnostics to EME in a support ticket so they have a record of the broken configuration in case they get others like it and can find the commonality.

The workarounds are definitely useful, but in checking with EME's QA Team, does anyone know a sure way to reproduce the bug? Are there specific conditions that will guarantee to trigger it, or is it RNG (like so much of TERA) even with those conditions set?

Had to be away yesterday and look what I missed... anyway, locked for being flamebait.

Could you clarify: is this after you're in the launcher and when you click Play to start TERA, or is it when starting the Launcher itself?

If it's when starting the launcher, the main reason I know for this one is if you're using a VPN, which can interfere with the launcher's auto proxy detection settings. If you are using a VPN, you can try disconnecting from the VPN to see if it helps, or you can go into your Internet Options (search from the Start Menu) then -> Connections -> LAN settings -> uncheck "Automatically detect settings" -> press OK on both windows. If you're not using a VPN at all, it could be that some other program on the machine is interfering (a common culprit is firewall, security, or antimalware software) or there's some error starting the launcher. In that case I would try running the launcher in diagnostic mode as described here:

https://support.enmasse.com/hc/en-us/articles/360016324714

Once you start the launcher with this option, it won't solve it, but it will create a log file (as described in the link). You can send that log file to EME Support in a ticket and it will help them narrow down the issue.

If you're in the launcher and it's just that the game won't start when you press Play, the most common reason I know for that is some unknown or corrupt file that's blocking it. You can try running a repair from the Launcher options, but if not you may need to check that any previously-made changes are undone and readonly files are made writable again. Otherwise, this could also be caused by interference by some other program as well... but I think it's less likely assuming you were just playing TERA previously on the old launcher.

If all else fails, definitely send in a ticket to support as they have more advice for dealing with these sorts of issues.

@SupreMExDFULL said:
there has to be a way to reach them

All I can tell you is that the issue is not "awareness" of people's feedback. We are continuing to push as hard as possible for positive changes, and the people at EME who meet with BHS every week are definitely aware and making it known to them. In the end, you can lead a horse to water but you can't make it drink. If BHS continues to go down this path even though we've all argued/fought against it, it's in their hands.

@Concepcion30 said:
But now I have another problem. I had hit the auto log in button, and now it doesn't give me the option to switch to my other account. I'm so tired of it all!

If you click on the Krafton icon in the top-left corner, you'll find the log out option. Then you can switch accounts.

@PP597W94LA said:

@SupreMExDFULL disse:
https://www.krafton.com/en/contact/contact.html
send an email if that is any use
they never listen to us in any way we have to make them understand that the community needs to be respected as such

why do this?
only thing will do and make an excuse like
"We are working to find a way that will make our community happy. Please be patient that we will do something in the future."

Plus it even says right on their page that, for feedback related to specific games, to go to each game's website and contact them there... so they'll just send people back here. These business/PR contacts are not going to be an "in" to the developers.

I posted a new update in the opening post based on a further understanding now of why this is happening. The new forced-upgrade process also uninstalls the old launcher, and it's that which can delete your old TERA install. So the way to avoid this is to just download the EME Launcher directly from the EME website first and don't even do the upgrade/uninstall at all. Then you can point to the folder as I mentioned.

I realize that by now a lot of people have already done it and it's too late... but I hope this helps someone.

@tisnotme said:
There is the other thing too , since the first time I had this problem I've been running a window instead of full screen and with this launcher change it went back to full screen as well

Yeah, that's the default for a new installation, so your config files probably got reset. The steps above should reset it. That said... your computer should never BSOD just by loading any program fullscreen regardless of the resolution, so you might consider also trying things like updating drivers (etc.).

Well, the problem isn't RNG exactly -- even "sub-to-play" games have RNG (whether it's having the right gear drop, or rolling on that gear against others in your party, or whatever). It's that when progression is bound exclusively to RNG, and the grind for each attempt is excessively punishing/unreasonable, and the only alternative presented is buying more materials via the cash shop (via more RNG)... all that in combination (plus lack of a clear failure cap) is what makes it unreasonable. It undermines any sense of progression through gameplay, particularly when you also know that, at any time, they can just introduce yet another new tier (with one already announced and pending released) that'll restart the whole cycle again. In essence, the effort is not worth the reward.

They already went down the sub-to-play road at the start and failed, so nearly impossible they'd go back there, but I don't believe this is the right answer either. They need a better balance. Clearly, this isn't it.

Yeah from what you're describing it sounds like what probably happened is that it reset the settings and now is trying to launch at that resolution that causes your computer to BSOD. Honestly your computer should not do this whatever resolution it chooses but anyway...

To fix it may be easiest to go to Client\S1Game\Config and edit the S1Option.ini file. You can set "IS_FULLSCREEN=False", "SCREENMODE=2", and change "RESOLUTION_X" and "RESOLUTION_Y" to whatever you want and save. Then once you get in-game you can make further changes.

If you could also mention the stop code and related driver that'd help. BSOD in recent versions of Windows almost always related to device drivers somehow, so not sure how TERA itself could trigger it just by moving to the launcher (the game itself didn't change at all, and the launcher is just a different way of starting it).

If you're continuing to have the issue send a ticket to support.

@TsukasaKun said:

@counterpoint said:

@TsukasaKun said:

Tried it in a VM via VirtualBox (figured why not) and it refuses to scan my install in order to patch (gets to 0.02% and stalls). Soooo... hmm.

For this one, be sure to select the client sub-folder, and not the TERA install folder itself (where the launcher was). Then it should scan the existing install.

Yeah that's what I did. It brings up the "Update" button, but it stalls at 0.02% with no network or disk activity. Could be something to do with it being a mapped network drive (VirtualBox Shared Folder).. some things seem to just not like accessing those.

I heard someone else say today that it sat there for a while at 0.02% and then eventually moved on, so perhaps try waiting for a bit to see.

@39HATFDXLY said:
I dont think the retool set for HO is even out yet in KR is it?

As of last I heard it wasn't, but it was mentioned not too long ago in some K-TERA dev notes, so it seems to still be coming.

@Fanfreya said:

Thanks for reply, tried that, didnt work.

Okay glad you got it working by reinstalling anyway, but yeah -- the point of running debug mode isn't to fix it, but just to gather the log file that support would need to diagnose the error.

@Nilkemios said:
I had the new launcher install in the Client subfolder and it doesn't work, the launcher won't even boot up, it'll just show the icon at the bottom of my desktop, and then it goes away and nothing happens. Seriously, what was wrong with the old launcher that we had to be forced to a new launcher that's apparently worse than the old one?

Sorry, don't install the new launcher inside the client folder, but when it asks you to locate your existing TERA install, that's when you select the Client folder.

@Concepcion30 said:
I don't know if I should wait for support to get back to me or just reinstall the game. The heading goes, Games, En Masse Entertainment, Launcher, Tera. When you click on Tera the expand button is greyed out, there is no client under there. Sorry I can't post the screen shot to show you.

This suggests that most likely TERA is installed somewhere else on your PC, but I'm not sure where. You could try doing a file system search for TL.exe to try to find it.

@TsukasaKun said:

Tried it in a VM via VirtualBox (figured why not) and it refuses to scan my install in order to patch (gets to 0.02% and stalls). Soooo... hmm.

For this one, be sure to select the client sub-folder, and not the TERA install folder itself (where the launcher was). Then it should scan the existing install.

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