TERA Online forum archive
Posts by counterpoint
4DMCMYWLX4 wrote: »
It is seriously annoying, and it started happening maybe what, 2 patches ago? What did they break to cause such a simple thing to go awry. It better not be a 2 month fix.

BHS completely changed how the Elite bar works this patch and the management tools are all broken as a result (last I heard publishers don't even have a tool to change the mount at the moment). You'll also note that now things that used to be server-bound are now account-bound, which was part of the change BHS made. I'm not optimistic for a quick fix, but here's hoping...

So what you are saying is it's not worth it to get elite. Blame it on BlueHole when we are on a EME server

What I'm saying is the developers broke the functionality the world over, and it has nothing to do with what any given publisher wants. They can still try to push the issue with the developers for a fix, and they should.
It is seriously annoying, and it started happening maybe what, 2 patches ago? What did they break to cause such a simple thing to go awry. It better not be a 2 month fix.

BHS completely changed how the Elite bar works this patch and the management tools are all broken as a result (last I heard publishers don't even have a tool to change the mount at the moment). You'll also note that now things that used to be server-bound are now account-bound, which was part of the change BHS made. I'm not optimistic for a quick fix, but here's hoping...
They forgot the smiley face then or any type of context to make is sarcasm.

The context was basically the day's gaming news... but also, I think the point was also that EA's legal arguments were so silly that they can be dismissed out of hand.

I don't know whether loot boxes meet the current legal definition of gambling according to each country's laws... but they probably do need some sort of regulation since game companies don't seem willing to step up to the plate unless dragged kicking and screaming.
LancerJiva wrote: »
Anyone know if we’re even going to get the dyeable summer wrap?

From what they've said, their intention is to reintroduce all of them, but some of them had to have their descriptions (and in some cases lootbox contents) updated so those ones were delayed. When I get the chance I'm planning to make a list of all the missing ones in the hope that none are missed this year.
The thing that makes this system problematic is especially because of the way it plays on the psychology of hardcore competitive players who actually care about having that slight competitive edge (even if it were just 1%). All it really takes is for one competitive player to have ultra-good RNG and/or spend a certain amount of money to get a top servant. Now all of a sudden these competitive players will feel they can't compete fairly unless they too invest in pets/servants, and every day they wait means another day they're behind the pack. Appealing to people's competitive nature to get them to spend more money -- potentially a near-endless pit of money due to unbound RNG -- is questionable at best (to put it lightly).

The vast majority of casual or even many core players really won't care about this at all -- maybe they spend a bit of money (if at all), get a reasonable servant with a cool skill, and that's good enough -- so long as they can do all the content they want without holding anyone back, it's fine. (And it's true that servants are not a "requirement" for clearing content.) But this whole system is hyper-targeted at competitive players, and no matter what options there are to earn them in-game at a trickle rate it's not really a fair choice when you're competing with others already a step ahead.

If you look at all the other previous similar systems in the game -- even those that interface with the cash shop -- they all ultimately had some fixed cap on RNG. Even if the inner armor or dragon were in a cash shop lootbox, it was going to drop, and when that happened, that was that. Here, the system has all the trappings of a long-time gear grind, but where the essential ingredient is sold for cash. This is not the direction the developers or publishers should take monetization in this game -- even if it actually worked.
Zoknahal wrote: »
Why cant EME just hire people with the ability, to create enjoyable content for the NA community like Gameforge does with their extreme dungeons? instead of having to ask BHS and then wait for an eternity till they have something for NA?

You'd have to ask their top management, but my guess is that they don't consider that in their corporate mandate -- that the Krafton family of companies is already paying a team to develop content for this game (BHS) and if their shared investors are going to spend money developing something new, they'd rather be able to leverage things for the whole world (BHS develops, all regions and all platforms get it) not just one market or system in isolation.

Gameforge so happens to have someone on staff who knows how to mess with these files and they don't mind spending the time playing with it as a sunk marketing cost (even though it'll be wiped out when the next patch happens). EME management doesn't seem to want them to spend their time on those sorts of one-off projects. (If anything, they prefer projects that can be leveraged across all their platforms (PC + console), or better across all their games so they can have economy of scale.)

I'm not saying I agree with them, but I'm pretty sure that's what's going on.
Taldek wrote: »
Request from BHS to get the extreme modes that Eu gets every now and then, like back when SC EX was a thing.

Most of the extreme dungeons EU has gotten were built by them (by modifying server files) and not by BHS. So it's not something EME can request of BHS. EME also does not have people in-house with the ability to create and balance these types of contents themselves. So the only realistic way we could get something similar would be if BHS took it upon themselves to add this sort of content to the base game and give it to all regions.
Last I heard, the Support team *did* have a fix for this, but then some other change in a later patch broke the ability to apply the fix. I would recommend sending in a ticket just to check with them on the latest status.
Krystaline wrote: »
So I actually did get in touch with @Rox (TERA PC Assistant Product Manager at EME) about this issue, and for now I was asked to relay this:

"The price is higher as the odds have been improved for this box over the normal, so that all colors could be fit in without making them each nigh-impossible to get. In addition, we will try to improve our existing mount descriptions to state when a passive/active is included."


Definitely agree that this is information that should have been shown more clearly on the product description, so hopefully they can improve things going forward.

Really? Then the normal odds must be really, really bad or I was super unlucky this time (and clearly an idiot) because out of roughly 60 boxes I got 2 mounts.

Honestly... as much as it hurts me to say this, the rate does sound like higher than the usual rate for rare mounts.

But still, as I said above and will keep saying, posted odds + failure caps are needed. Everyone should be able to make an informed decision and be protected from unreasonably bad RNG.
I did ask about this too, and they are aware they are currently missing some swimsuits from the list right now, as there were some issues with some of the smartboxes/lootboxes that needed to be fixed first. The ones that missing should hopefully be added at some point soon. I'm going to make a list to try to make sure we get all of them this year (a few were missed last year), so hopefully that will help.
So I actually did get in touch with @Rox (TERA PC Assistant Product Manager at EME) about this issue, and for now I was asked to relay this:

"The price is higher as the odds have been improved for this box over the normal, so that all colors could be fit in without making them each nigh-impossible to get. In addition, we will try to improve our existing mount descriptions to state when a passive/active is included."


Definitely agree that this is information that should have been shown more clearly on the product description, so hopefully they can improve things going forward.
I can say that I chatted with someone on Discord who received one of the special winning drop items, so at least I know that the items did seemingly drop and winners were chosen. I can only assume that they just didn't announce who the winners were because it wasn't a public submission contest, and the people who won knew they did because they received the drop item.

I guess maybe it wouldn't hurt to announce the player/server of the winners at least so people know the contest did actually happen and the prizes were sent.
TBH, the real problem here isn't actually the price, it's the fact that we don't have posted odds. So this leaves people to rightfully assume that the odds are the same regardless of price, and in a case like this it may deter people from actually buying the product because they think it's not objectively worth it compared to other options at the same "per pull" price point. It may well be that, because this mount has less features, the odds to win it are higher and therefore the "average price/rare" is lower than the more-fancy mounts.... but no one knows. How many sales are lost as a result...

So yeah, if you're going to have loot boxes, at least have posted odds and failure caps... /yells into void
From what I understand, the new launcher checks all your files, does a signature comparison against the canonical source and redownloads any file that's changed in the patch. So in some cases this could result in longer/larger downloads if many files were impacted by an update (even if the change to each file is minor). But, it should (in theory) reduce the likelihood of patch failures since it no longer relies on the old launcher's "zip of diffs" approach (which is more bandwidth-efficient, but prone to freaking out if the slightest thing is out of whack).
Regarding the pet bank slot tabs, at least, basically it works by unlocking a tab on your character now, so even if you lose all the pets with bank access, you can still access the bank space at normal bankers. The banks are not directly tied to a pet. (Actually they weren't in the past either, but now it's more obvious this is the case.)
I would prefer a leveling event for everyone as well, or if it has to be brawlers, let it be all races that you can make a brawler on. i have never created a popo, been playing since 2012, not going to change now.

Well, at least it would have to be for all brawlers, because they can't run a leveling event that's isolated to a specific race + class. That being said, if they do prizes at certain level tiers, it's possible that it could include cosmetics for Popori if they decide to target it. Consumable prizes and the like would work though.

I thought last time parts of it was just specific to the Elin brawler? Was it just the cosmetics?

Yeah, just the cosmetics, but you could actually level up any brawler if you wanted.
I would prefer a leveling event for everyone as well, or if it has to be brawlers, let it be all races that you can make a brawler on. i have never created a popo, been playing since 2012, not going to change now.

Well, at least it would have to be for all brawlers, because they can't run a leveling event that's isolated to a specific race + class. That being said, if they do prizes at certain level tiers, it's possible that it could include cosmetics for Popori if they decide to target it. Consumable prizes and the like would work though.
While (nearly?) everyone hates the coin system as it is now (and BHS has already committed to improving it for our region at some point), this thread doesn't really expand on the topic with any sort of meaningful detail, so going to lock in favor of other existing threads (or new threads) on this topic that have a bit more substance to them.
Yeah, they basically decided to take all the companies affiliated or owned by Bluehole and rebrand them all under this Krafton label to show that they're all part of a big family. It's purely a marketing/branding move -- no change in ownership/management/etc.
running it as administrator seemed to fix the issue. Lame that you have to do that to get the game going. Thanks!

It *shouldn't* be, but I guess maybe either a) the permissions on some needed files were not set properly so that messed it up, or b) some other program is causing interference where admin rights are a workaround.

Ideally it should be possible to somehow reset all the permissions so that won't happen, but I guess at least it's good to know the workaround for now.
Lilienette wrote: »
I thought the events typically granted experience for everyone else too, just not the items, guess that got changed?

It's iterated through multiple forms over the years.

In the very early days they used to have a global leveling XP boost event when a new class was introduced, and rewards at various tiers for all classes (with special bonuses for the new class).

At some point, I think they decided that the leveling process was already pretty fast, so they turned off the global level XP boost but kept the reward tiers.

And in some of the recent cases they decided they wanted to target the level event just for the target class, they didn't have the tier rewards for other classes. (But they also did recently have a level event that was open to all classes.)

I did mention recently that it's been a while since we had a global level XP boost event and it'd be nice if we could have it again (since some people like it), but I think one of the open questions was whether this would also impact the level 65+ grind, or if it was possible to have separate events for just "leveling XP" vs. "level 65+ XP" (which is also leveling, but considered like "end-game leveling").

In any case, even if this particular event is just for brawlers, maybe it's possible to have a separate event for everyone soon. Even though it's really counterproductive with how the game is now, I still personally enjoy leveling alts anyway.


4DMCMYWLX4 wrote: »
I'll now wait for counterpoint to close this thread

I won't close it unless it goes way off-topic or veers into personal attacks.
Zoknahal wrote: »
While i do agree with him in many things, i tend to disagree in the way he moderates, as is VERY similar to the way EME moderates: Thread starts to get heated up with players pointing up the screw ups of EME, suddenly, BAM!, thread gets locked.

It has nothing to do with "pointing out the 'screw ups' of EME" or else this forum, packed with nearly nonstop criticism and complaints, wouldn't even exist. It has to do with personal attacks, off-topic tangents, and all the other things outlined in the Forum Rules. Just because people think they "deserve" the personal attacks to try to convey your frustration doesn't mean you're allowed to break the rules. And since I don't want people to keep going down a tangent where it will ultimately get them banned for undeniably crossing the line, it's better to lock the thread. It certainly doesn't stop people from posting more criticism on this place.

Trust me, as someone who has personally advocated and spend many many hours working on proposals to address some of the issues you're mad about, I understand the frustration all too well. But it's not worth people martyring themselves and losing their voice entirely. Asking people to avoid personal attacks is not an unfair burden.

Maxmilian wrote: »
Dont tone police us.

Sorry to tell you, forum moderation is almost entirely about "tone." You can express any negative opinion so long as you're respectful and encourages a constructive conversation. The summary of the forum rules linked above explains just this. Sorry if you think they don't deserve civility, but that is the price you agreed to pay when you joined the forum, so... you can expect that the forum will continue to be moderated in this spirit indefinitely.


Everyone can please feel free to start a new thread to discuss the Summer Event in an objective way devoid of personal attacks, even if your opinions are negative.
I'm going to lock this thread at this point as it's going off the rails and the points have already been made.

I'll reiterate what I said earlier: EME is aware of this issue, and has banned people related to using this script before. I don't know if there will be further bans, but it's a risk each person who uses the script is taking.
Maxmilian wrote: »
Zoknahal wrote: »
Maxmilian wrote: »
Rox wrote: »
The date was accidental; this lies on me to be more considerate and cautious when planning events out. The date was decided based on the planned open date for Summerfest. We'll be more careful moving forward.

On the event settings/config, bigger crabs are on the way. We just need to ask you all to help deal with the smaller ones first.

We hope you enjoy the event, and I apologize for the inconsiderate launch timing.

can you guys please just be more transparent with these things? we are all very tired of having to depend on discords and essentialmana to tell us things you should all be making us aware of.

Patch notes. Update notes. More than just vague posts on eme that leave us more confused than before we read them.

This too

Unfortunately, us that been here for a while already, have come to the conclusion EME cannot do any of this. They have already mentioned they would be more transparent, not once, but twice, and we are still here, getting unfinished patch notes, getting screwed up by them messing up the release dates of things, us relying on other sites to get accurate info, when it should be them giving the info, not us scavenging for it.

Transparency, is something EME, cannot achieve. They have tried, they failed, and im afraid they will keep failing at it until they change the way they manage things.

Oh trust me, Ive been playing since the days of alkaheists and +12 masterwork. I know no changes will be made, i figure screaming into an open void will relieve some of the stress though.

I can only imagine working at EME to be the easiest job in the world. You spend 40 hours a week sitting at your desk doing [filtered] all. And then at the month you spend 3 hours in a twitch stream being cheeky about how much work youre not doing.

These kinds of personal attacks aren't going to accomplish anything either. Let's please stick to the actual topic.
That is where it is locating it from, but still nothing after pressing play. It doesn't queue game to start at all.

Maybe one thing you could try would be to run the launcher in debug mode and see if there's anything in the logs:

https://support.enmasse.com/hc/en-us/articles/360016324714-Gathering-Logs-for-the-En-Masse-Launcher

If nothing else, I guess EME will probably want that info if you send a support case.

At this point TERA in the new launcher is still new, so not sure all the tips like in the old launcher, but my guess is that maybe it could be something with a conflicting file or something else blocking it from running.
Now that May is past, going to lock this one -- check the new June thread instead.
When resetting the location, one thing to be sure is that you need to point to the "Client" sub-folder, and not the TERA folder.
This is a late reply, but one thing I would confirm is if the launcher you're using is the EME Launcher or the TERA Launcher from EME. If you installed the game through Steam, it's possible that you got the EU launcher from Gameforge, in which case your account here wouldn't work on their launcher (since you'd need an account there). If that's the case, you could also download and install the game directly from the download page.
This might not be it, but in case you tried launching previously with the new launcher (e.g. last week), you would have gotten these items then. You won't get it again for migrating to the new launcher with Steam.

This probably is not the issue here, but just to be sure.
well maintence over, no bams, should i start seek this bot to afk fish too?
i m confuse... EME seens dont care.

I can at least say that they're aware of the issue. I don't know what their approach will be, but they have banned people for fish botting before. People who do it are doing so at their own risk.
Zoknahal wrote: »
There is no certain criteria or level to be met to access the Trade Broker, even as level 1 you can use it. I assume since you just started you are just lost.

It's just because as a new player you can't leave Stepstone Island until you're level 11, and there's no broker on Stepstone. So in effect you cannot access/use the Trade Broker until you're level 11 and reach Velika. It's not because of any sort of restriction, just because there's no NPC.
It's not normal. But, it seems like there's a group of players following a certain route into the server these days that are having this problem. I don't know yet what all these people have in common (same location, same ISP, same intermediary provider, etc.) but I do know there are a small group of people with this problem, and some of them used a VPN to work around it for now.

The only thing you can do is to send your traceroute to diag.enmasse.com and diagnostic info to [email protected], and hope that with enough correlation of data, they can tell their service provider exactly where the problem is.
They have already banned people using these fishing bots before, and I don't see why they wouldn't do it again. At least, it is definitely a ban-worthy offense in this region. I will ask about the status of banning the next round of players using it.
Regarding the new launcher, I just wanted to mention that the issue with the Elite Daily EMP seems to be fixed now. Yesterday it looks like they pushed a batch update that compensated for any EMP that was missed, and I noticed that starting today it did bump up my EMP by 15 when I launched from the new launcher. It's possible that the daily reset time for daily EMP might have changed though, as I also tried it last night and didn't get it, but tried again now and did (it used to reset at 5pm PDT).

So anyway, for people who were holding off on the new launcher because of this, try it again now and see if it's working for you. (NOTE: If you already claimed today's EMP with the old launcher, you won't get it again and vice-versa.)
I don't know the details, but I did hear some talk about a leveling event for Popori Brawler. As others said, they've done it for every other class, including when a class was added to a new race, so no reason not to do it again. I expect more details will follow (end of next week maybe?).
That's great advice for anyone running into this situation. Since it's an old thread I'm going to lock it, but hopefully that tip helps anyone who finds the thread in a search.
AkariReap wrote: »
I wonder the whole problem tho, i'll explain why:

I'm currently working in the mountains in the middle of nowhere, in the work zone we are in a modified shipping container that we use as an office waiting for instructions, so in that dead time i use the wifi there to play, and i get the problem we've been talking about, insane ping and disconnection, but when the shift is over and we go down to our cabins i use my mobile net to connect to Tera and boi... it works, a bit laggy cuz mobile internet but i can play, like [filtered] but i can, so what could be the problem here?

I mean, you could say "it's your ISP", but i was playing perfectly before the last week's maintenance and it went to hell after that, so i doubt my ISP changed something in such perfect timing with the maintenance, is it something on the receiving end of EME servers? who knows, but it's weird af

The situation you're describing sounds exactly like a routing problem (which is what this issue appears to be). Basically the connection in your work zone is being routed through one provider to the server, and is encountering the crazy lag. Meanwhile, your mobile connection is being routed through a different direction and is avoiding the problem. This is also why someone above commented that a VPN worked for them, since it allows them to route around the issue.

This is why it'd be helpful if as many people with the problem as possible could send or post their traceroutes, because clearly there's some common thread to all this that more data should demonstrate. In your case, a comparison of the traceroute between the "working route" and the "broken route" might help to tell the story.

As for why this changed... it could be anything, but it could simply be that one node started malfunctioning en route, and anyone who is hitting that bad node is affected.
If you look on the password reset page here:
https://account.enmasse.com/users/password_reset

They have a link for contacting support on the bottom of that page with an email address for this sort of situation. I would try contacting support that way at least to get access to your account again, and also your public identity at the same time.
NerdFury wrote: »
If you have Elite status you probably should not upgrade to the new launcher.

You will not get your daily 15 emp on log in if you do.

I can at least say that they are aware of the issue. Once everyone's back from the long-weekend, hopefully they'll have a fix. In the meantime, if your TERA-launcher.exe is still installed on your computer, you can run that directly to start via the old launcher (even after you upgraded to the new one).
I would also add that, as far as in-game events go, check out the in-game calendar. If there's something going on in the in-game world, typically it's listed there.
The best thing for people to do -- particularly if it's a routing-related issue where a VPN solves the problem -- would be to send their traceroute and launcher diagnostic information to EME's connection troubleshooting email: [email protected] If there's a correlation of people all having the trouble taking the same route, that information can be elevated to the service provider. I realize people may feel it's a long shot, but having the objective data that can be correlated is the only way to narrow down the root cause.
Inuee wrote: »
Then for now is ok keep using the one via steam?
I guess i prefer keep using it because i hate have too many launchers, but of course i will do it when they change from steam to emasse launcher

Yes, you can keep it the way it is now no problem. When they switch over, you'll be able to continue to launch the game through Steam, it'll just take through the EME Launcher as an intermediary.

Ourlord wrote: »
Is there a away to install the old launcher?? this new launcher is giving me problems..

Check in your TERA install folder in case you still have a file called "TERA-Launcher.exe". If so, you can just run that to load the old launcher. That said, I would also send a support ticket about the problems you're having with the launcher, as I'm not sure if the old launcher will keep working forever.
66ECX7NAN7 wrote: »
I hope the GM's are smart enough to think "hmm, that character that has been actively fishing for 48 hours straight probably isn't controlled by a real person" but who knows.

They have actually banned people for using these fishing bots, as it's against the TOS (as are all other unattended bot scripts). They haven't gotten everyone obviously, but they do ban them. If you see obvious examples, I would report them.
What is the point of spending months after months to fail at enchanting and then even worse to have to go through even more hardships like leveling up the character up to level 70 and improving the skill points only to figure out that it is also needed to farm scrolls to improve the skills... And then to find out that we are heavily restricted from doing HM dungeons with the character that we worked so hard since we are able and will be able to do at most four HM runs per day then run out of coins ( the regeneration is a joke since it barely gives 80coins with elite while being offline and 120 coins per hour with the vanguard boost while being online.. so on top of that we have to stay online to improve the regeneration.. which means another extra run every four up to five hours per day anyway ).

This makes exactly no sense..

It is like selling this super expensive car making the future owner to work so hard for it only to tell to the owner after wards that he is allowed to use it only thirty minutes per day.

The biggest problem is that it's so clumsily done and over-the-top with gates and RNG (way too many pages taken from mobile games).

I mean, fundamentally, a milder version of what you described is the essence of the stereotypical MMO grind -- reach the cap, keep grinding for gear (typically with some sort of lockout so people are forced to pace themselves), and then at some point they raise the gear and/or level cap and you have to start over.

The core disconnect here is that they think the gearing process is "the game" and that once people are fully-geared they'll stop playing (since there's no "reason" to do any content). All this stuff is just designed a) to slow you down (so it has to take months to be fully-geared), and b) as a greedy way to try to extract money from people (paying to speed up the grind/remove the gates/get more resources/etc.).

As I said, the big problem is that it's so clumsily done that it's blatantly obvious what they're up to. IMO, they just got too greedy and keep tightening the noose until they strangle people who just want to be allowed to play content with their friends. These tactics may well work in other markets, but aren't working here. It does seems to me, as many have said, to be a way of trying to increase revenues while reducing costs (as they are producing a lot less content and cosmetic items than they used to, suggesting the dev team likely got their resources significantly slashed).

I think the backlash is starting to have some effect as BHS has (finally) agreed to make adjustments to the coin system for Western markets now, and are allowing events to give coins (which was forbidden before). Maybe this backlash will eventually carry over to some of the other aspects of the game.
What I got from this thread is the reason for EmE's inaction against these cheaters (the fishing bots and the one's who can see the bosses HP) is because they are doing it clientside and EmE has no way to prove that the cheaters are indeed cheating?

Just one question, how did Gameforge manage to figure it out. From the thread in the link below I gathered they banned a lot of people that were fish botting. It is absolutely rampant here. I was sandwiched between two level 70 fishing bots earlier, both with tier 8 rods and 410 ilvl schisma and misery gear. One obvious red flag is that they practically instant reel which is not possible with a tier 8 rod. Why isn't evidence like that enough?

I think it's actually the opposite. EME has also banned fishing bots, though that doesn't mean they've got them all. This is something they can demonstrate with server-side data.

The issue this thread was talking about is a bit harder to detect in that way.

tisnotme wrote: »
mine is on drive D a secondary drive
and no matter how i try to up date it (thru launcher or via the manual process) or how many time ive tried , it wont

Mine's also on a secondary drive D here, so that's weird. If even installing it manually using the installer doesn't work, then I guess I'd send a support ticket so they can gather some data about your situation and try to fix the bug.
I would try changing the screenshot path in the .ini file to a real full path location and see if that fixes it.
Ellexem wrote: »
Just in case anyone who wasn't planning to wants to get online to collect them, since I didn't see this posted anywhere yet.

Yeah, it was an announced on the Anniversary stream and that's what I was alluding to above. For the time-being they're planning to have events something like this (though it may change) until a better solution is found.
tisnotme wrote: »
tadaaaa wrote: »
"Could not locate EnMasse Launcher. Please make sure EnMasse Launcher is properly installed, or run it manually then continue" I thought the TERA-Launcher.exe was the damn EnMasse launcher. The green option did pop up on my launcher, and also i don't get an option to "Locate" what's been said above.

So uh what's the deal over here?

I'm not sure, but you can install the EME Launcher manually from the download link if you want:
https://eme01.enmasse-game.com/installers/eme/EnMasse-Minimal-Installer.exe

Then after it's installed, you'll get the option to locate TERA. (TERA-Launcher.exe is the old launcher, not the new one.)
tadaaaa wrote: »
Still says "Could not locate EnMasse Launcher. Please make sure EnMasse Launcher is properly installed, or run it manually then continue".

Just gonna stick with old launcher, thanks for trying to help.

same same here

Is that what you see when you launcher launcher.exe from the "En Masse Launcher\Launcher" folder? (I'm not sure where on your machine it installed it.)

I wonder if it's a problem with a bad icon, or some sort of bad setting stored somewhere so it can't find it. (I remember there was a bug with an old launcher at one point where it didn't like it when the path had certain characters in it, so I guess maybe it could be that again.)
This is not a "good suggestion" but if you have an option to try a VPN, there is at least a chance that might route you around whatever bad node is causing you to lose packets so much. There are some gaming VPN options that are inexpensive.

Like I said, I am not saying that this is a good suggestion, but it may be the only thing that you can do on the short-term that will work. (If it is a routing issue, unfortunately, it's not likely that EME can do much either, but whatever data you can send might help.)
I saw another report of this on Discord today, and I am wondering if it might be a problem with some major packet loss en route to the server if you're going a certain route. At the very least, at the moment it doesn't appear to be affecting everyone, but at the same time it doesn't seem to be just you two either. Doesn't sound like it's related to the launcher one way or another in either case, but probably just connectivity in general.
That's definitely a weird bug.

It seems to me that your install may have some sort of corrupt file. I would try doing a Repair from the launcher to see if it fixes it.

Another thing you could try, just as an experiment, would be to try creating a second character and see if they end up bugged in the same location.

Otherwise, I would definitely send in a Support Ticket and the Customer Support team can give you some advice of things to try. Your video is very clear about what the problem is, though I can say that I've never seen that happen before myself.
As a follow-up to this issue... Rox just announced on the stream that, as a step towards resolving this problem, they are going to be running regular events to give out adventure coins and discount highlighted dungeons' coin count by 25%.

Basically, BHS knows that all the Western regions think the current coin system is... not good, and so for now these events will happen as an interim step until there's a better solution. So at least it's a step in the right direction.

(By the way, for anyone reading this post right now, they're currently running a raffle on the stream.)
Nukanaka wrote: »
New launcher is unusable because it starting around 15 seconds, old one starting in 1 second.

This might be because it checks every time you start if there is an update, which actually makes it so that you should no longer have to restart the launcher every time an update happens. That said, it should not take 15 seconds -- only takes like a second here. So maybe something else going on.
tadaaaa wrote: »
"Could not locate EnMasse Launcher. Please make sure EnMasse Launcher is properly installed, or run it manually then continue" I thought the TERA-Launcher.exe was the damn EnMasse launcher. The green option did pop up on my launcher, and also i don't get an option to "Locate" what's been said above.

So uh what's the deal over here?

I'm not sure, but you can install the EME Launcher manually from the download link if you want:
https://eme01.enmasse-game.com/installers/eme/EnMasse-Minimal-Installer.exe

Then after it's installed, you'll get the option to locate TERA. (TERA-Launcher.exe is the old launcher, not the new one.)
jrtseven wrote: »
Christin wrote: »
No doubt it was retribution. From what I hear, the kickees are planning and plotting against the top geared players that have been kicking everyone else. It makes me laugh when I think about it. Just imagine constantly kicking people, because you don't want your stats lowered only to have them start kicking you and mutilating your stats anyways.

We've been plotting for weeks. Expect to see results soon.

@counterpoint might want to shut this down before it like everything get's out of hand.

Well, first of all, it should be obvious that he's just trolling. But anyway, as there are other threads discussing this topic in a more topic-focused way, I will lock this one.
jrtseven wrote: »
I send dozens of reports daily, and I receive a GM whisper regarding the results of each individual in question. Perhaps you're doing it wrong?

FWIW, just in case anyone believed you... they don't send people whispers about in-game reports.

Although I think they should fix the in-game report system, for now they recommend that people send in support tickets.
Christin wrote: »
What if we initially installed the game through Steam but pulled out the exe file to start the launcher externally? I have the green launcher image but am not sure what to do.

If you start the launcher manually, then it will have migrated you to the non-Steam launcher automatically. In that case you can upgrade if you want. You can also just install the new launcher manually and locate the game (as was noted above) and leave Steam alone for now.
If you're playing through Steam, you won't have the update yet -- they're still working on that transition. So the only people who will see the upgrade option at the moment are those playing through the standalone (non-Steam) launcher. (The launcher looked the same, but actually was technically different behind the scenes.)

If you want to install the new Launcher manually, you can then locate your already-installed TERA (select the "Client" subfolder) and it will work. But otherwise, just wait a bit more for the transition.
I just want to add a comment to this thread since people may notice and wonder what happened.

Using duplicate forum accounts is against the Forum Rules. Even if you have multiple EME accounts, you may only use one of them to post on the forums. If your primary account is banned for whatever reason, you may not start posting on the forum using a different account. Trying to evade forum bans can result in action being taken against your overall EME account, including but not limited to account bans and account termination (as noted in the Terms of Service).

I will also note, since some may wonder given the threads' contents, that this use of duplicate accounts was not limited to this thread (so it's not like they created the account just to post an anonymous exposé or something). Even if that were your intention... this forum isn't the right place for it.

Last but not least, I will make this comment: some of the material in this thread is not true, but the underlying issues do exist to some degree. If someone would like to have a further conversation about this issue without the theatrics/drama, you could create a thread to discuss it, but please keep it civil.
That's cool to know, but I'm going to lock this old thread for now. If people would like to discuss this again, please feel free to create a new thread. :)
I think you probably went a bit too far weaving the tale with this one, even if the original one was already a stretch. Being DDoSed if true might hurt your ping, but it's unlikely to completely take you down or prevent you from posting on the forum. Plus, even if there were some way to delete characters via a proxy module, they'd still be subject to the 24-hour cooldown and could be undeleted from support. This is a bit like "the mob tried to take me out" and is probably just a bit too extreme drama given the current size/state of the PvP community. I did appreciate that it weaves enough bits of truth and past rumour into it that it's close to believable, though.

That said, if they do actually make queueing improvements (assuming that part is true), that could still be a good thing. Whether the specifics are true or not, the developer should still make improvements to reduce people's need to kick people in PvP, as that'd be better for all.
They can't. We specifically asked about that, since we saw that some other regions had that and we would also like to have it. Then the other regions who had it were made by BHS to remove it. Suffice it to say, the answer to us was also no. It would be nice, though.
Yeah, that being said, though, it is good to know a solution that worked for someone affected by the problem. I will lock the thread, but hopefully that tip will help someone searching in the future.
tisnotme wrote: »
If there was the ability to transfer cross platforms then we would be able to play cross platforms too !
Which in turn would help things pop and broker sales and so on with more playing

Yeah, in this game I don't think that'd ever be possible (the PC build is just far too different from console at this point). If they were going to do anything like that, though, probably having PS4 and XB1 servers be together would be the first step (now that Sony is starting to allow that).
mosku wrote: »
I'm talking about the present as this post claims, there's no active kicking going for unfair reasons for the most part.

Even if you set aside the situation alleged in this thread, the larger issues are: 1) defining what would constitute "kicking for unfair reasons", and 2) understanding if there would actually be appropriate punishment for any "unfair" kicks.

When the developers creating the kick system, they were probably thinking of the more obvious cases: people who are AFK, people who are being too overly toxic, people who are overtly undermining the team, etc.

But there's another way to use the kick system: to strategically kick people who reduce your team's chances of winning. In here we have a whole wide range of rationales, ranging from "people who aren't even in PvP gear at all" to "people whose gear isn't up to the right level" (what's the right level?) to "people who've built a bad reputation in the community and are on a community-maintained blacklist" (are the criteria fair?) and potentially even further (as the OP is claiming). Basically, all this is using the kick system as a form of "team selection," which wasn't the original intention of building the kick system in the first place. The intention of the matching system vs. the premade party system is that the first is random and the second is controlled, but now people have found ways to control the former as well (due to poor implementation).

So anyway, all this to say... let's assume for the sake of the argument that what the OP is alleging is actually happening (I don't know if it is or not). If it were happening, would everyone agree that that's an example of "unfair kicking"? What makes it unfair, exactly? What should the punishment be to stop people from doing these kinds of unfair kicks? How do you enforce that, when a kick happens, it happens for a "fair" reason? (And, as I was alluding to above, what are the "fair" reasons for a kick? Would everyone agree to those reasons?)

Someone could probably actually argue that there doesn't need to be "fair" reasons for kicking at all -- that if someone proposes a kick and it's accepted, that's all the criteria there needs to be. I would argue that if the situations like the OP is claiming become rampant, it would continue to hollow out the pool of PvP players and make it harder to form matches and actually enjoy PvP content... but who is to force people to think of the long-term consequences of their actions?

Anyway, that is all a bit academic. The other angle, that is unfortunately also probably academic, would be to ask what changes BHS should make to fix this whole thing so these sort of kicks wouldn't be necessary (things like requiring minimum gear type/minimum gear level, forcing use of PvP crystals (or eliminating crystals in PvP entirely), etc.). If you could somehow make it so that people wouldn't feel the need to kick for "team selection" reasons, then maybe it would be used more for the "blatant abuse" sorts of cases it was originally designed for and more people would agree that other uses are "unfair."

In any case, whether the OP's allegation is true or not, the whole thing is a mess that needs a serious look by the developers. Whether they'll give it the look it deserves...
RHTNM47LG5 wrote: »
I don't care if theyre horrible or not , I want to be able to claim them theyre the daily login reward. And counterpoint no , i cannot claim it ever it just stays there , i could last month but not this , ive googled a few workarounds but they dont work at all for me , my time and date are in sync and correct

In that case, I'm really not sure why that could happen -- I would have suggested checking date, time, and time zone, but sounds like it's not related to that. I guess the only thing is to send a support ticket and see if they can investigate your situation. (That being said, my guess is that if you were able to login on a different machine, that might also fix it.)
ic3dt3a wrote: »
Zoknahal wrote: »
If said info the OP has is true, then we have ourselves a giant case of griefing and elitism going on in the PvP aspect of the game
And here i thought PvP in TERA couldnt get more elitist than this.

its gotta be the player council for sure

The only conspiracy theory that runs deeper than the OP.
Just to confirm that it's the same issue, are you able to collect yesterday's reward the next day? Typically this is what happens when you login between 5pm and 1am PDT each day due to the game's inability to deal with time zones. Assuming that's the problem you're having... I honestly assume at this point they will never fix it, but I wish they would...
If this is true, they formed a street gang to exploit PvP rewards. That's... kind of amazing, in a frightening way.
@AzariahKyras All EME needs to do is actually find a new PaaS service provider. Not difficult to do. There are plenty. I have a number of recommendations for them. But, they probably wouldn't listen as they probably think they know what they're doing. Damn, I provision systems on a a regular basis that typically have 5 nine's availability (99.999% up time) which equates to just over 6 seconds per week.

EME is incapable of even touch 3 nines (99.9%) which is a downtime of 10 minutes per week. Their server availability is somewhere between 98% and 99% (2 nines), just over 3 hours per week and just over 1.5 hours respectively.

You're making a big assumption about the cause of crashes in this case. Keep in mind that the server tech for this game is ancient (and, we can safely say, poorly-written). For these types of legacy apps, "Platform as a Service" is not all that much more than a more-automated colo, and when the server crashes... it still crashes. Deploying updates is still a matter of stopping the server, installing the patches, running DB update scripts, doing your other maintenance tasks, and then bringing the server up -- the oldschool way. There's no rolling upgrades, no seamless failover, no container replicas in Kubernetes/Swarm, or anything like that.

If they moved to a different PaaS provider, at least perhaps they might have better routing, so that's a thing. But I'm not convinced it'd have much impact on uptime for a legacy server app like this.
Just FYI, some new items were added just now, though they're mostly in the consumable category:

Shape Changer: Thicken Thighs 1 Day
Shape Changer: Thicken Thighs 10 Minutes
Feast
Personal Crafter's Cure
Apple Moon Smoothie
Rainbow Bait
Dappled Bait
voidy wrote: »
voidy wrote: »
You can call my reply a direct attack all you like, but a typical whiteknight saying "just don't use the broker" in response to a genuine critique about the brokerage deserves to be laughed out of the room. So you delete posts that you personally deem attacks. Which is fine! EME handed you that responsibility, so go nuts. But it flies in the face of your argument.

That post is absolutely, unarguably a personal attack, and I did say "basically never." The context of the conversation is criticism of the company and its decisions, which this forum has in abundance.

I disagree. I called his way of defending EME dumb. I didn't call him dumb.
But, you do you! I'll leave now before I derail this thread into locked status. :)

There's "a distinction without a difference" if I ever saw one. I suppose your "worth it though" reply at the time was also indicative of the fact you didn't just consider this a way to personally "own him" for saying something you deemed "dumb"? (Just like I assume you thought you were "owning me" by pointing out that "basically never" doesn't include when you post personal attacks?)

Anyway, this is silly. If you or anyone else posts garbage like that on this forum, that will get deleted and you'll probably be banned. But that wasn't the context here at all.
voidy wrote: »
You can call my reply a direct attack all you like, but a typical whiteknight saying "just don't use the broker" in response to a genuine critique about the brokerage deserves to be laughed out of the room. So you delete posts that you personally deem attacks. Which is fine! EME handed you that responsibility, so go nuts. But it flies in the face of your argument.

That post is absolutely, unarguably a personal attack, and I did say "basically never." The context of the conversation is criticism of the company and its decisions, which this forum has in abundance.
voidy wrote: »
Also to whoever said EME doesn't delete posts, you're right! They let their community volunteers do that instead. ;)

Hey, for what it's worth... Gameforge also uses community moderators. (And, as the tracker will attest, posts are basically never deleted here.)
SageWindu wrote: »
I want an easier time with upgrading and enchanting as much as the next person, but do you honestly believe the game would've been better off had EME left things as they were?

In fairness to their point, after they fixed the actual exploit aspect (dismantling for more emblems than the purchase price, creating basically an infinite dupe), there was a brief period of time (a few days) when they left the dismantle price (and purchase price) at 800 emblems. I think it's this part they are suggesting EME could have left as is (since SES is farmable in our region, and being able to trade for 800 emblems would create a regular supply of talents, thus decreasing the price). But as I went on to say, an approach like that was never really an option. If we were going to permanently revert to K-TERA's pricing, they would also have reverted to K-TERA's supply rarity.
Milice wrote: »
EJECWCWG55 wrote: »
7XGN9L6GJ7 wrote: »
I will disagree on one thing Counterpoint - the more people talk about an issue and make it more widely known, the greater the chance of it being recognized on a large scale and being fixed. I believe it's healthy to talk about these issues, if we all continue to sweep them under the carpet and pretend everything is fine, nothing will be done, or dread be, things will be done too late.

While your disagreement is noted, I have to enforce the rules we have. The fact that this mod exists and gives people an unfair advantage is noted, but promoting it also encourages people to use it, and that is against the Forum Rules. There are other channels that EME designated to make them aware of exploits, and unfortunately the official forum is not one of them.

(I can at least say that EME is aware of the issue. Whether that means a solution can be found, I guess time will tell...)

The only thing that promotes the use of them are people not getting banned or EME/BHS not fixing/changing the way the server/client works.

Removing post or threads from people worried about how this situation is growing at each day only helps develepers of these 3rd party tools because people are proven that action against it won't be enforced.

Except that it doesn't. This thread still exists and the issue was raised. EME is well-aware. People can continue to talk about the problem itself. What isn't necessary is continuing to go in detail about how exactly the exploit works and thereby promoting its use to people who didn't even know it existed until people started talking about it here. Discussing the details of exploits has never been allowed on the forum. That policy is not up for debate.

While i somewhat agree with what you're saying, since they obviously made mistakes and continue to make mistakes, if what is exploitable gets called out then they know what specifically to fix.

Well that's why I'm saying the information already presented is more than sufficient for EME to be aware specifically of what needs to be fixed, and they are aware of it. So mission accomplished. The exploit itself doesn't need to be discussed further (e.g. how people are doing it), just the problem it's causing so that clear that it needs a solution pronto.
EJECWCWG55 wrote: »
7XGN9L6GJ7 wrote: »
I will disagree on one thing Counterpoint - the more people talk about an issue and make it more widely known, the greater the chance of it being recognized on a large scale and being fixed. I believe it's healthy to talk about these issues, if we all continue to sweep them under the carpet and pretend everything is fine, nothing will be done, or dread be, things will be done too late.

While your disagreement is noted, I have to enforce the rules we have. The fact that this mod exists and gives people an unfair advantage is noted, but promoting it also encourages people to use it, and that is against the Forum Rules. There are other channels that EME designated to make them aware of exploits, and unfortunately the official forum is not one of them.

(I can at least say that EME is aware of the issue. Whether that means a solution can be found, I guess time will tell...)

The only thing that promotes the use of them are people not getting banned or EME/BHS not fixing/changing the way the server/client works.

Removing post or threads from people worried about how this situation is growing at each day only helps develepers of these 3rd party tools because people are proven that action against it won't be enforced.

Except that it doesn't. This thread still exists and the issue was raised. EME is well-aware. People can continue to talk about the problem itself. What isn't necessary is continuing to go in detail about how exactly the exploit works and thereby promoting its use to people who didn't even know it existed until people started talking about it here. Discussing the details of exploits has never been allowed on the forum. That policy is not up for debate.
7XGN9L6GJ7 wrote: »
I will disagree on one thing Counterpoint - the more people talk about an issue and make it more widely known, the greater the chance of it being recognized on a large scale and being fixed. I believe it's healthy to talk about these issues, if we all continue to sweep them under the carpet and pretend everything is fine, nothing will be done, or dread be, things will be done too late.

While your disagreement is noted, I have to enforce the rules we have. The fact that this mod exists and gives people an unfair advantage is noted, but promoting it also encourages people to use it, and that is against the Forum Rules. There are other channels that EME designated to make them aware of exploits, and unfortunately the official forum is not one of them.
ghenea wrote: »
before rollback for example, semi-enigmatic scrolls would dismantle for what, 300 entropic emblems? if i remember correctly, that is.
now they are back to 28 without a valid reason: they fixed the exploit and made the scrolls junk again...
just imagine what an awesome source of talents they could have been, actually rewarding you for farming bams for hours and collecting a good number of those scrolls to dismantle: probably enmasse thought it was "too convenient" and together with the exploit fix they nerfed its worth back to pre-70 patch as well.

If you actually want to know the reason why: no other regions dropped semis from BAMs the way we do, as that was a region-specific deviation. As a result, semis are much much more plentiful in our market than they were in K-TERA, which is where the 800 entropic dismantle rate came from. The dismantle rate is a function of the rarity. Unless they make semis just as rare in our region as they were in K-TERA, they weren't going to keep K-TERA's dismantle rate.

You're basically proposing a choice that is never actually on the table: allowing things to be unbalanced on purpose because it will make the game easier. The current EME team will simply never do that. If people say something's unbalanced, they ask BHS if it's what was intended. So choices like what you're proposing are simply not up for consideration no matter how much anyone asks.

We've been harping ad nauseum about how the current balance really sucks, is turning everyone away, is counterproductive to both playtime metrics and revenue generation, and on and on. (Most of the OP's nine proposed solutions were already raised directly.) But assuming they actually take any of that to heart and try to fix the problems, no one was going to "fool them" in to backdooring it in by keeping the K-TERA dismantle rate on semis. It's not because of any argument from "whales" or anyone else.
I don't think it's really helpful to equate the big issues with incredibly minor issues like typos, because it just makes it seem like the community will whine about literally anything and everything. Yes, the typo is embarrassing, but in the grand scheme of things let's focus on the important stuff. Besides that, you're not going to "guilt them" with a thread like this. Given that there are other threads that discuss the important problems in a more objective way, I'm going to lock this thread.
In any event, using that mod is definitely against the rules and could get you banned. As I mentioned before, a problem is that it's harder to detect server-side, but it still isn't impossible to detect (especially if people do it regularly). Correlation of timing would make it quite obvious. So definitely people should not talk about it on this forum, and people should not be encouraged to use it unless they are willing to put their account at risk.

Obviously, BHS should take steps to correct this issue so it can't happen, which may mean changing the "last hit" system or otherwise changing how the whole thing works in general.
SageWindu wrote: »
There's an additional caveat to that: I have items in the bank that once belonged to a gunner I once had. That character has since been remade into an archer. Furthermore, the name was changed at some point - not of my doing, I should add - to something I've never heard of (one of those placeholder names with the numbers), exacerbating the issue.

FWIW, the actual name should not matter, as these sorts of checks are based on the internal ID of the character. The class of the character should also probably not matter, since again the ID should be the same. If that's not the case and it doesn't work on the character, then maybe I guess having support rebind it might be the way, but I'd be curious to know exactly which criteria it's judging by if it were not the internal character ID.
EJECWCWG55 wrote: »
1.- I never did a call out and you removed links I shared where you can see the auto cap issue.

Yes, because I told you to send the evidence of exploits to Support in a ticket, and not call it out in public? I still didn't delete the thread at all just the posted evidence because it doesn't belong on the forum. That's not at all the same as what you accused me of.

EJECWCWG55 wrote: »
I suggestion about the issue on this thead, make the HP from the boss only known by the server without sharing this with the clients, make the bosses spawn with random amounts of hp... they are the devs, they should think about how to solve these things. At this point they should have learn that everything they make avaliable client side is being abused.

And that is fine; I've said the same thing to them ad nauseum and we all know full-well that BHS programmers were way too naive about these things (to put it lightly).

The specific thing you said was "And they are not getting banned for that, however the afk fishers do... Isnt that really weird?" My answer was to specifically answer why the bans weren't weird at all.
EJECWCWG55 wrote: »
They are supposed to do their work. What do I propose? I propose they get their [filtered] together and start doing somethig against people using hacks, and you removing threads pointing out the issues wont help.

What in the world-- I literally have not removed any threads about any issue like this. If it's calling out specific people I may have to remove the call-outs, but that's it. I generally don't remove threads at all unless it's outright spam. What are you even talking about?

EJECWCWG55 wrote: »
We have people using auto-cap modules on CS, we have people using hacks to turn you into bombs, we have people using hacks to see hp on monsters they shouldnt be able to see it, we have people using hacks to ignore the server checks and spam skills non-stop to burn dungeons and field bosses faster and a even more things that are hurting the game more than those afk fishers.

I'm talking about this specific issue. Right now, they ban people based on evidence gathered server-side that correlates the use of the exploit. But how are you supposed to prove a client-side-only exploit on the server side? There's no data to support the case. That's the problem with this specific exploit and the point of my comment. Obviously it'd be nice if they could do something about it, but that is literally why people are getting banned for the one thing (that they can prove with server-side data) and not for the other thing (that they can't easily prove with server-side data).

EJECWCWG55 wrote: »
Edit: Its quite amuzing you only got here in this thread to quote me but ignore what the other 2 above said.

??? Because you said it's "really weird," but it actually has a completely logical explanation that I was providing...? What do you want me to say about the other two?
EJECWCWG55 wrote: »
Zoknahal wrote: »
Lets not forget how some people are already using mods to see the HP of the boss when you shouldnt be able to.

And they are not getting banned for that, however the afk fishers do... Isnt that really weird?

What would you propose as a way to detect and prove conclusively that someone is using a mod to see the HP of the boss? With the AFK fishers, there is data to support.
Monthly gifts don't work well because of varying duration Elite (including promo Elite, etc.). That's basically why all the month-based gifts went away and were replaced with the daily gifts instead. The problem with 30 daily gifts (besides the fact they may specifically need to be modified right now) is that they feel a lot less significant than getting it all at once. You may be able to solve this by having a "daily token" as one of the items and then you can accumulate tokens to trade for the gift you want, but not sure they want another merchant to maintain (when they can't maintain fashion coupons, Reward Emporium, and Dressing Room as it is).

For the "choose your own mount" idea, I don't think there'd be an easy way to implement it since it's tied to the bar. Plus it has the daily/monthly issue from above, so I think it'd be extremely difficult.

For the 10% loot bonus... personally speaking, I don't really like this sort of system because it feels too "pay-to-win" for me. It means that F2P players may get kicked out of a party so that an Elite player can take their place (to increase the loot bonus), and I think that isn't the right kind of incentive structure. Again, just my opinion.

All that being said, I think it's good to have constructive ideas, so I like this thread.
KFGRWRD3XH wrote: »
According to the Terms of Service on the En Masse website the minimum age to play Tera is 13. Granted, 13-18 year old players do need consent of a parent or guardian, but this is also true of EA Origin which is presumably being targeted by this bill. Of the various games I checked, only Fortnite seems to have no minimum age limit.

So this bill will impact NA Tera unless En Masse changes its ToS to outright ban players under the age of 18 whether or not parents consent, or offer alternate "youth" accounts that can't access the store at all.

Creating an account is one thing, but the game itself is also ESRB rated M. So even though legally players under 18 are allowed to create an EME account with the approval of their parents/guardian, you'd still have a pretty hard time arguing that this game and its monetization are "targeting children". I'm not even sure it's actually possible to "outright ban players under the age of 18" because if they have their parents'/guardian's permission to create the account anyway, it's already legally under their adult authority. A "ban" wouldn't really change that a parent could sign up in their own name and let their kids play on their account. You could argue this gesture would make it even more obvious that EME isn't targeting the game at children, but I think you'd have a pretty hard time sustaining that argument already.

KFGRWRD3XH wrote: »
Essentially baseball cards, Magic cards, etc. can sell randomized packs that may contain rare cards because there is sufficient value in the packs that people would buy them without the rare cards. It's not that you get "something" but that what you get is approximate to what most people would be willing to spend that money on anyway.

What this would mean - and again this isn't case law yet - is that randomization is only acceptable if a jackpot or rare reward is incidental to the purchase. It can't be "the" reason a typical player would buy something.

So the question then is this: would the average, reasonable player be willing to spend $1.95 for 300 metamorphic emblems and a crafter cure or niveot without any chance of a bonus item? If the answer is no, then Tera's lootboxes are gambling.

This argument is kind of spurious. Who gets to decide the "value" of a purchase? EME could just as soon list 300 metamorphics, crafters cure, and a niveot for direct purchase on their store for 995 EMP and declare by fiat that is their cash value. People can say "no one would ever buy it at that price" but they're digital products with no manufacturing cost, and they cannot be exchanged for real money. The price is completely arbitrary and defined by the parameters of the game they created. They could completely strangle supply of those items in the game *so that* they're now going to be "worth that much." The entire value economy is literally a game they control.

And you can't really tell me that a person who buys 100 baseball/Magic/whatever card packs and ends up with zero valuable cards is going to say it was worth their money. If that happened all the time, the whole market would dry up completely; the "chase items" are what make the whole thing worthwhile. Of course the sellers argue that the buyer did receive what they paid for ("items of equivalent value") when they bought the card pack, but the price people are actually willing to pay per pack has amortized the value of the rares over the whole set. On the statistical average if you open <x> packs, you would get <y> value, and getting the rare/super-rare prizes is part of that total. People's belief in that principle is what makes them willing to keep buying.


Anyway, I do think EME should move away from chase item lootboxes, but I don't think arguments like these really hold up all that well. As you go on to imply, it's trying to take physical item principles and apply them to virtual items in an entirely-developer-controlled space. That's why they need to come up with completely new ways of thinking about these issues that address the issues that need to be solved.
Nickna wrote: »
Play an alt or do something other than dungeons. Don't need to no-life one character in tera, you'll be fine.

This is why I don't understand why they insist on making it so punishing to gear alts these days. The system the way it's designed could have been a way to push people back towards alts (as the game used to), but people are so scared off alts now due to gearing costs. If they could add a system that eases the cost of gearing alts after you reach thresholds on your main, then people might actually consider it worthwhile to have alts again and could make better use of their coins.
tadaaaa wrote: »
tadaaaa wrote: »
And of course nothing was done about it. Looks like it'll take a long while before they fix this bug.

If this is something that would ever be fixed, it'd first be fixed in K-TERA and then would get ported back to our region eventually. So the soonest I'd expect any sort of fix would be ~4 months -- assuming they decide to fix it. For now I'd recommend using a workaround. You could also try to contact support if you want, but not sure if they will be able to do anything.

Dude help me out here, they just solved my ticket when it isn't actually solved. Somehow they are unable to deactivate the bugged optimization skill and activate the other one i want that isn't bugged, they also don't want to give me back my 50k gold and x240 optimization scrolls so what am i supposed to do? Get stuck with a bugged optimization skill until they finally decide to fix it? We don't even know if it's been fixed in KTera and assuming they haven't how long do you think it's gonna take them before they fix it here? More than 4 months? Gosh, is this customer service for real right now....?

As far as I know, unfortunately, the only real thing you can do is ask for your case to be escalated to a supervisor and ask again if there's any way they can at least give you some optimization scrolls or something as a workaround for the bug for now.
At the very least, the 2012 swimsuits were originally made available in-game via an event (long before they were added to the cash shop), so I am guessing that is why BHS didn't make them dismantleable. The system doesn't make a distinction between the old event item and the later cash shop-purchased version.

I assume many of the others have similar reasons, but it could be based on how they were sold/made available in other regions rather than our own. I'm not sure if this is something publishers would want to change on a region-by-region basis (at the risk of introducing region-specific discrepancies).
EJECWCWG55 wrote: »
It will likely have the exact same costumes as EU is given and it takes 3500 tokens to get one costume box there ( not saying it will be the same amount here) Hopefully, we will be able to use them soon I have a stack of over 30k of them waiting to be used.

Don't be surprised if EME makes them 100k tokens to get one costume box, they like to hear feedback saying we have more than we deserve and then gut what we can obtain from those sources.

No one is saying or suggesting this at all.
tadaaaa wrote: »
And of course nothing was done about it. Looks like it'll take a long while before they fix this bug.

If this is something that would ever be fixed, it'd first be fixed in K-TERA and then would get ported back to our region eventually. So the soonest I'd expect any sort of fix would be ~4 months -- assuming they decide to fix it. For now I'd recommend using a workaround. You could also try to contact support if you want, but not sure if they will be able to do anything.
For future reference, that is how the event reward system always works. Rewards are assigned to you when you login to a character during the availability period. They don't just get delivered to everyone globally whether that person logs in or not. Perhaps they should have a disclaimer every single time this comes up... but anyway, now you know.
Of course.
Would still look nicer with updated information.

Then it'd be wrong for people who earned it last year (and has last year's acquisition date)...

I disagree.
Something like: "Cool your heels with these limited-edition footsteps from our 6th anniversary, in celebration of our 7th anniversary." would look nicer, in my opinion.

It's literally the description of the item itself. It's not a new copy of the item that can have a different name, or some sort of "store listing" that can be customized. So they can't do that.
Of course.
Would still look nicer with updated information.

Then it'd be wrong for people who earned it last year (and has last year's acquisition date)...
If you want the serious answer, it's because they were first introduced last year, and were re-added this year as a second chance to get them. (Ref) It's not a typo.
As far as I know, there hasn't been a "purchase history" page on the EME website in a very long time. Years maybe?

I'm assuming the whole issue here is that you also no longer have access to the original email address that is on file with the account? That would the only reason I can think of that you'd need to do all these extra verification steps. If you had access to the email, presumably you'd also have the email receipts from past purchases, and so on.
Kacky wrote: »
KFGRWRD3XH wrote: »
I got them the first day of the event, they were mailed to the first character I logged in with.

Check your parcel post on your characters.

If I said I got the scarf and my pets, which were delivered via parcel post, then obviously I did check my parcel post. I checked the parcel post on all my characters. None of them received these alleged "five Celebration Tokens."

It would have been when you logged in between May 1 and May 7. It wasn't like "the first full week of May" it was the first week of the event period before the patch. As far as I know it was delivered to the first character on each server that stayed logged in for at least one minute.
Mulchx wrote: »
yea, though they never said that in the news post. It specifically says "every account". and nothing about having to log in at a specific time. Doesnt seem fair, since I was still vastly affected by the merge even tho I logged on 7 months later.

For what it's worth, it was mentioned in this news post:
http://tera.enmasse.com/news/posts/free-character-slots-at-login-on-tera-pc

"These items must be claimed and used between 11 a.m. PDT on Wednesday, September 12 and maintenance on Monday, September 17 (11 PM PDT)."
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