TERA Online forum archive
Posts by counterpoint

@CC6KE6CEAT said:
Thank you so much, bro. The problem has been solved!

Oh, great! Out of curiosity, was it because of non-Latin characters in the username after all? Just curious to know in case anyone else runs into the same problem.

Late reply, but one option if all else fails is to reset the instance by typing /reset while you're in the instanced area.

By now it's likely that it already reset itself for you, but if not and this also doesn't work, definitely send in a ticket for support and at least they can move you forward in the questline.

As far as I know, all issues with EMP issuance are fixed, so if you think you're missing something definitely send in a ticket to support and they can review the EMP log to make sure you got it every day you logged in (they can cross-check this).

Sometimes it's the case that after clicking the Play button the amount doesn't appear to go up right away , but it will refresh later. In addition, the daily reset time for EMP is 5pm PDT daily. So, let's say that you login in the evening on Friday, and then again in the morning on Saturday -- in that case, you won't get a second issuance of EMP yet because it hasn't reset. Also, the EMP is only issued when you click the Play button in the launcher -- so let's say you start playing at 4pm PDT and keep on playing until 8pm PDT (crossing over a reset threshold) -- you will only get the second day's EMP if you go back to the launcher and start TERA again.

Anyway, if you still think you're missing EMP, definitely send a support ticket and have them look at your logins and EMP issuance. You should get what you are paying for.

(Incidentally, hopefully a fix will happen for the mount issue soon too; this is an issue that happened in other regions as well with this patch.)

Do you know if your brother's user name in Windows contains non-Latin characters (e.g. Japanese, Chinese, Korean, etc.)? There used to be a bug a long time ago where, if the folder path where the launcher is installed contained any non-Latin characters, the launcher would not work. I am wondering if maybe this bug could be similar.

Regardless, I would definitely ask your brother to send in a Support Ticket so they can provide some suggestions:
https://support.enmasse.com/hc/en-us/requests/new

I'm not sure what the issue is in your case, but one cause that I've heard of for this can be if your system clock is set wrong. Maybe try checking if it's in the right time zone and synchronized. (You should be able to go into the settings for your clock and choose "Sync Now".)

If that doesn't work, please do send in a ticket to support.
https://support.enmasse.com/hc/en-us/requests/new

I'm going to lock this thread because, as the Forum Rules say:

"Petitions are explicitly forbidden. Please note, calling a petition a request will not disguise its true nature."

That being said, the PvP situation gets brought to EME's attention almost every day these days and things have been done and are being worked on to try to help. The good response to the recent event was noted, and they know there's a desire to do more like that to keep people queuing. The issue with gearing is known, including the fact there are certain items you need but can only get via PvE, and a solution is being sought for that. Not all problems have an easy solution because part of the way the game works was designed purposefully by BHS, but conversations are always happening. It's definitely not forgotten.

There are a bunch of threads already around on this topic asking for more constructive changes, so I'd ask that you post specific suggestions in there. Believe it or not, things have changed recently and there's an increased ability to make changes, but please make your suggestions practical and well-justified.

@Sesomelia said:
Something is wrong in the Code of the installer, something has to be addressed....this has been an issue for players for what I can see in forums half a decade... soooo..what... no ones got an answer?

This launcher hasn't even existed that long, but of course there will always be some sort of launcher problem related to something or another. Search forums and you'll find launcher issues for every MMO going back years because it tends to be related to something specific about the computer or connection that's causing it.

I recommend to keep on working with support until the issue is fixed. Some people have suggested that some Windows Updates that were installed in this week's Windows 10 Patch Tuesday updates may be causing issues for some people. Haven't yet confirmed that this is the case, but it is possible. It could be these updates in combination with something else on the system, but who knows what.

I was told it must be my internet... yet I can play any of the 50 other games I have just fine...

A problem can happen due to routing that would mean you can connect to other servers but the launcher can't connect to the EME login server. I have seen that happen to people in the past, but it's not necessarily what's happening to you, particularly given that you can login to the forum.

One thing you can try is running a repair through the options menu in the EME Launcher, which will hash check all your files and fix anything that's corrupt.

If not that, the most common cause for crashes after clicking play is typically either something to do with a mod, locked config files, or something like that. (Things that can't be fixed in a repair because they weren't done by the launcher/installer.)

If you're having trouble starting the launcher at all (like it goes to start but just disappears from the tray), the most common cause for that is either some sort of interference from a running VPN or an issue with antivirus or firewall software.

If you remain stuck, I recommend gathering your diagnostic logs and then sending a ticket to support.
https://support.enmasse.com/hc/en-us/articles/360016324714

@Christin said:

@J4M57397WA said:
defend them all you want to this is what they have done time and time again break content get rid of it replace with what they put together long down times for simple up dates over and over and over again getting old fire them.

@Rox said:
PvE Server will come back up shortly.

We have decided on the following for compensation, which will be sent out to anyone who logs in from now until September 12 0700 UTC.
1x Adventure Coin 400
1x Adventure Coin 800
1x TERA Rewards Loot Box 3

edit: Once per account, not per server.

Quite the slap in the face with that compensation there. I guess only dungeon runners deserve to be compensated. Lets hope those reward boxes are at least something. Crossing fingers.

Now that I think about it, I don't think even dungeon runners would see that as much compensation as far as the Adventure Coins go.

No matter what they give as compensation, some people won't be happy. If you have suggestions on what should be given, by all means...

The TERA Rewards Loot Box gives a certain amount of TERA Reward Credits (probably enough to get some keys on the Emporium).

@UsagiFF said:
Why not send support tickets complaining about Shore Hold not restricting people with no pvp gear or pvp gear lower than +6?

This is an issue that should be solved for the devs and not using the kick system.

I'm not sure that support tickets will help, as they'll probably just send you to the forums or Discord since it's a feature suggestion. I do think it seems like a reasonable suggestion, though.

(But if they did add an ilvl style system for PvP queueing, I guess then the next question is if you to eventually be more strict on "kick abuse." But maybe one thing at a time, if they'd consider it.)

By the way, as a small update, thanks to Rox we were able to get some Brawler weapon skins added finally:

  • Black and Red Powerpulse Fists are finally back
  • Ruthless Powerfists Weapon Skin & Noctenite Powerfits
  • Regent's Powerfists & Darkened Powerfists

It's not a lot, but at least it's more than we had. (The only other few models I could find, as mentioned earlier, can't be used right now due to their properties. Maybe some day...)

Also, since we can't use any of the permanent reaper outfits, the 180-day versions were added now at half the price. I know it's not ideal, but at least it gives people a way. (If there can be a way to re-add the permanent versions at some point, that'd be great.)

@J4M57397WA said:
defend them all you want to this is what they have done time and time again break content get rid of it replace with what they put together long down times for simple up dates over and over and over again getting old fire them.

Honestly, you need to just calm down. As explained, this problem is neither simple nor routine, and firing anyone won't help at all. Just chill.

@Christin said:
So what exactly is supposed to be happening with this update? I thought it was just a minor update and routine maintenance. From the news, it didn't seem like there was going to be anything major changed.

I don't care how long it takes as long as our accounts/characters and banks don't get messed up.

Someone asked this in Discord too, and Rox said:

It was, that's why it caught us off guard (and bluehole too) to be honest

Unexpected failures when doing routine tasks that only affects one production server due to unique server-specific conditions... fun times...

@TheJimbo said:
Well "GOOD" game companies TEST there new content on NON-LIVE servers BEFORE adding to LIVE versions. That way they KNOW shlt will work when they add it. IJS

Honestly, the whole issue is that it's a problem that could not be reproduced on test servers at all. As Rox explained in Discord:

Honestly, this issue was unforseen. Bluehole is working on a resolution for it, which should only affect PvE (hence why we could open PvP early).
I understand the frustrations, but we are still working on this over here, so not much to say at this time on PvE status
Likely this has occurred due to PvE having higher cumulative population (number of created characters/accounts).

No matter how much you test things, some problems will only ever happen on live servers. It's the unfortunate reality of software like this. :/

@Elinu1 said:
Now extended to 5pdt, like wtf are they doing?

Honestly, trying to fix the problem. KT is up at the moment, but VK is still down while they try to fix it.

@violet123 said:
this is just life grown ups know that sometimes things cant go your way and [filtered] occassionally breaks down lol

Yeah, in this case it seems things did break down. :/ Hopefully they get it fixed soon.

@Maulclaw said:

@counterpoint said:
I could pin it in the Roleplay & Lore section (where I see there's a cross-posted version) but the topic is a bit too niche to be pinned in General Discussion. Generally speaking the rules forbid all bumping of threads, but I'll allow it in this case because the topic is evergreen/not time-sensitive.

Having it pinned on the R&L would be great, to be honest. At least people who would go there could see it whenever they want / or need.

Yup, it is done now.

@Aluh said:
Someone requested a jackpot event this week before they announced and boom jackpot event, why not be the same with a leveling one.

The jackpot event was actually in the works for a while. This level event with the boss XP boost is running at least until the end of this patch, not just a week. There is still the regularly-cycling weekly events besides that, in addition to other events running (and more coming). So basically... right now there are a crapload of events.

@Sethryan said:
Tell me something... When did eme really cared about gameplay exp, or what players wants??? I been saying this for years. They only want ur money and we get nothing in return more than "we are sorry here get 1 ccb". Making all people to pay real money is what they do patch after patch.... look at pet system. P2w players are happy with these changes but people who cant pay and need buy these items with gold its just impossible cuz of inflated prices that p2w players says cuz they sell the emp at stupid rates. So yes... welcome to emes tera.

These are things that we have been complaining about forever, but I can at least say there has been a recent change in what EME is able to do, and the most recent cumulative login reward event and other newer events are part of that. Even for the pet system, the recent event gave a bunch of legacy essence, and there's no indication that that's the end of it. So at least there are signs that things are improving on this front.

As was mentioned, the EXP buff for dungeons is part of the hotfix from BHS that is being turned on today. One thing that's important to note is that our region is the only one with the TERA Rewards XP Boost, and so we've been earning more XP faster than all other regions from the start. (Even if you're at a relatively low tier level, it's a multiplicative bonus, unlike all other boosts.) So anyway, because of this boost is also why they had to temporarily reduce the degree of the Rewards XP Boost for higher tiers down to 50% (since the newly-boosted XP gains would otherwise cause an overflow of the 32-bit int... as we saw a bit of recently).

The goal in general seems to be to help people prepare for the next gear patch, so all the events running and being planned are aligned with that.

I don't know what the threshold is, but generally speaking the best way to get in touch with EME is via a support ticket rather than a PM anyway. I don't know how many staff members actively check their forum PMs, but tickets are monitored all the time.

@SageWindu said:

@counterpoint said:
For spaces, I feel this came up in the distant past and it was actually a system limitation on PC. I wonder if it's even possible to change.

I remember hearing something similar, which, so was told, was why they couldn't use the original "Arcane Engineer" for gunners and "Moon Dancer" for valkyries.

Yes, my understanding was also that for system reasons it needed to be a single word or at least a compound word. That said, people were asking for "lunar dancer" not "moon dancer" (as moondancer would have been obviously out lol ).

I could pin it in the Roleplay & Lore section (where I see there's a cross-posted version) but the topic is a bit too niche to be pinned in General Discussion. Generally speaking the rules forbid all bumping of threads, but I'll allow it in this case because the topic is evergreen/not time-sensitive.

@Fainall said:
whispers add the pink gunner skin from the leveling event please

You're right -- that's another one that could possibly be added -- and at least the good news is that the item properties don't prevent it. Bad news is I don't know if/when they're planning to the next future round of updates (they've basically said there are no more planned updates...), but I'll track it on my list just in case.

@UsagiFF said:
@counterpoint

They dont type their prices on EME discord. That alone can lead you to think they are doing RMT. IF they are not doing it then why dont they show for how much they are selling.

All you can see is "pm on discord"

How convenient.

Well, that'd be bold of them. All I'd have to do would be to create a extra Discord account, proposition some people about buying names, expose they're asking for real money, and get them banned for RMT (advertising on EME's very own server). The fact that the transaction occurs via Discord PM won't shield them.

There are two pinned messages in that channel that both make this exact point, but if people are bold enough to advertise their names there anyway if that's the plan, well I sincerely hope they get banned and their names liquidated.

@Venpai said:

@counterpoint said:

If you mean the EME Discord, just for clarity, EME allows name-selling for gold, but forbids name-selling for real money. If you're aware of anyone selling names for real money, that's considered RMT so please report it.

(Whether they should allow any name-selling at all is another debate, but that's at least the current policy.)

i remember they banned it for a while? or at least doing so on the forums, back when there WAS a trade section. did they change their policy on name selling recentlyish?

On the forum it still is not allowed, but in Discord it is allowed (for gold only).

@Christin said:
From what I remembered, ninja and warrior didn't have event skins when they were released.

Well, warrior was a base class, so I don't think there was ever anything exclusive there. Ninja did have a level event weapon skin at first, but at some point later on it was added to the Fashion Coupon store. In the last round of fashion coupon update, we did add a few more weapon skins that had previously been exclusive to leveling events. So for the most part level event costumes or weapon skins have been treated as "timed exclusives."

The only exception I know of is the Lady Tanly weapon skin from the Elin Brawler leveling event, and that one can't be added to the fashion coupon store unfortunately due to its properties. Maybe some day in the future they'll be a way to make it available again.

@Christin said:

@UsagiFF said:
@Christin name sellers are mostly the ones hoarding names in low level characters because they sell them for real money.

Yeah, see that in game all of the time. Last time I checked Discord, there were ads for name sales all over there to. It's been a while though.

If you mean the EME Discord, just for clarity, EME allows name-selling for gold, but forbids name-selling for real money. If you're aware of anyone selling names for real money, that's considered RMT so please report it.

(Whether they should allow any name-selling at all is another debate, but that's at least the current policy.)

@Lilienette said:
@counterpoint with today's keyboard systems, why not just find a simple one that flips through three (letters, caps, special characters) as a ui keyboard? that's not too hard if they can have ui for everything else.

Implementing a software keyboard in the game is kind of a pain in the butt (and also creates some risk of interfering with system keyboards created by the OS, such as the Windows IME), but even besides that another problem would be all the administrator/GM tools would also need to be considered (and some of those would be outside the game).

If this were only to increase the pool of available character names, I think there are better solutions. My personal recommendation would be to force characters to have both a given name and a family name (which you could change for each character). This increases the name pool exponentially and would be applied to everyone globally so everyone's in the same boat. Of course I don't think this is something they're going to change now at this point of the game, but yeah. A lot of the scarcity in TERA is because everyone wants to have a good one-word name, and that itself is the problem.

If you are experiencing any problem that is specific to your account or to one or more of your characters, please send in a Support Ticket rather than creating a thread on this forum. You can file a support ticket here:

https://support.enmasse.com/hc/en-us/requests/new

(If you can't log into your EME account at all, please follow the "Problems logging in?" link and then the link to "contact support".)

Issues that require a support ticket include:

  • Problems opening the launcher or starting the game (please send logs)
  • Problems entering the server on a specific character
  • Problems related to items you purchased
  • Any time you need to report another player or issues related to exploits
  • Any issue that is time-critical or where you need a direct response from EME staff and that can't just be logged into a bug report and filed for sometime-later fixing by BHS

In the case of more general bugs that need to be forwarded to the developer, please feel free to post in this sub-forum and follow the instructions here. The forum will be monitored periodically and issues will be forwarded, but please note that issues may not be fixed quickly as it depends on the developer's schedule. Again, for any urgent issue, please send a support ticket.

NOTE: If you are getting a BAD_USER error in the launcher, please see this support note.

I understand that the EMP issue, for those who weren't receiving it, was solved and they sent a batch for those who missed it. If you're still missing something, please contact Support.

Please send a ticket to support for this one, as they'll have to resolve it directly for your character:
https://support.enmasse.com/hc/en-us/requests/new

As mentioned above, the workaround for now is to go back to character select and re-enter with the character. The issue is known and is waiting on a fix by the developers, but for now the above workaround does solve it.

(If your Elite Perks bar is hidden on some characters, the solution for this is click the "P" button on the right side of your skill tray to have it show again.)

@Sesomelia said:
.. this problem seems intentional, if noone is coming to players aid with results, then the only other option is they WANT it to do this... it is Sep 2019 and this issue has NEVER been addressed. Shame on this company.

It's definitely not "intentional" but you have to send in a ticket to support for this problem. This is an issue that relates to settings or conflicts on local machine, and there isn't enough information to fix it with just the information provided.

If this is happening to you, please send in a ticket:
https://support.enmasse.com/hc/en-us/requests/new

It would help to gather your log data first:
Steam: https://support.enmasse.com/hc/en-us/articles/360016449973
Non-Steam: https://support.enmasse.com/hc/en-us/articles/360016324714-Gathering-Logs-for-the-En-Masse-Launcher

Anyway, as I mentioned earlier, there's no plan for a server, and the situation in EU merging from 4 servers to 3 is a bit different from what it would be for us merging from 2 to 1. So anyway, if plans change, will be sure to let everyone know.

At least with accents, I know one of the reason they didn't want to allow this was because they wanted names that most US players could type, and the standard US keyboard doesn't have any functionality for accents. (You can use alt-codes if you know how to do it, but most English speakers don't know how.) In EU they do allow accents, but a lot of European keyboards do have special keys to handle accents.

For spaces, I feel this came up in the distant past and it was actually a system limitation on PC. I wonder if it's even possible to change.

I'm definitely not aware of any discussion related to doing this, nor any particular pressure to do so. Keep in mind that EU merged those two servers, but they still have three servers in total (for the different languages) -- it was just merging their two EN servers together so they have three in all (merging from 4 to 3). We don't have servers split by language, so we have the split by PvE and PvP.

@LXDA3JNLLK said:
@counterpoint

item was in webshop at begining of event, no reason for them to remove it / ofuscate it. I shouldn't have to troll through various shops in multiple locations to find it. The problem on point is CONSISTANCY, CLARITY, and COMPITANCY all under which my point is relevant, as all are lacking.

Ticket BOMB support.

Perhaps they just might learn from their mistakes if their customers get vocal?

Look, this problem is almost certainly because they added other school cosmetics to the store and that pushed it off the home page without their knowledge. I'll let them know, but this is hardly some sort of conspiracy or profound evil that warrants storming the gates. You won't "teach anyone a lesson" you'll just cause more burden for the support staff who had nothing to do it while increasing the ticket wait times for everyone else (when the solution to your "problem" was already stated).

@TJKat said:
I get that it's not proper "server protocol" but honestly, it seems like they'd solve so many headaches if they just set their servers to local time.

Nah because then you get into a whole other problem called "Daylight Savings Time" -- the only thing worse than time zones... You'd have to set the servers to PST and then throughout the entire summer everything would be off by one... It only works in markets like Korea and Japan because they don't have have daylight savings (and their entire player market is really in the same time zone). If we could finally get rid of DST, that'd be swell...

@LXDA3JNLLK said:
and complain about this also:
http://tera.enmasse.com/news/posts/this-week-in-tera-august-26-sept-1

Free Bundle of Experience available till September 10th is not in the market.

Ticket BOMB support!

This bundle is available on the in-game store.

https://puu.sh/EdwOT/b2aec10623.png

As for Velika being down that day, the reset for the event did not happen during the outage. I earned all 14 days rewards equally on both servers.

Please don't ticket bomb support for no reason.

@muroph said:
jumping in here to make a suggestion.
when running these "login X times" events please make them last for more than exactly X days.
almost every other game i play gives some extra time so players can still get everything even if they miss a few days.

also, RIP dark pixie costume. i hope i can get you next time :(

Yeah, I agree with you. It did have one extra day (the costume was day 13 not 14), but yeah -- that's not a lot of margin and this weird half-day at the end didn't help.

@TJKat said:
So... we get short changed on the last day, too bad, so sad, that's the end of it?

Why would they end it at 5pm PDT? Going back to my OP, why wouldn't they give us a full day to claim the last reward? Ending it at 5pm is basically punishing anyone who has a job. It makes more sense that having it end at 5pm was the mistake and that it was supposed to end at 12am.

The literal reason is because of time zones. The system for creating events (like most things) is in server time, UTC. So if they want to end something at midnight PDT, they actually have to enter it as 07:00 the next day (08:00 when Daylight Savings ends). But there are other things in the game where it tries to compensate for time zones to be "smart" and auto-convert it for you. So if you enter a date in one place as 0:00 and in another place as 0:00... it can be two completely separate things (one in UTC another in PDT). But K-TERA never runs into this because they set their server time to local time (which most IT people would agree is bad) and they don't have daylight savings time, so they're never different...

This isn't trying to excuse the inconsistency, but yeah -- so many bugs and issues over the years have been because of time zones...

At this point I'm not really sure what they can do about it -- once the event ends you can't recreate it without resetting it, and if they create a new event people who already redeemed today could get another one. There's no way to micro-target everyone who completes a vanguard between 00:00 and 07:00 UTC and send them the specific next item that was next on the consecutive calendar (can't assume they were all on Day 14). So yeah... :/

@AhmiDeVil said:
Thank you. So far aside from the mount and missing perks, the missing emp is the only bug I encountered. Will send a ticket.

By the way, when sending your ticket be sure to mention which launcher you play through and if you're through Steam. I'm playing in the EME Launcher, non-Steam, and just confirmed it worked again after today's reset, but may be some other launcher or combination is broken.

Basically, the issue here is that the time that showed in the actual event UI was correct, and it was showing that it ended at 5pm PDT (when it ended), which is 12am UTC. But the announcement in the calendar window was set according to PDT instead, so it showed it ending at 12am PDT (which timezone corrected to 3am EDT, etc.). This disagreement was an error, and the event UI was correct. Unfortunately there's no way to re-enable it now because it'll reset the whole event...

Time zones strike again. Ban all time zones. :/

I've definitely been getting the daily EMP here -- it resets daily at 5pm PDT.

If you contact them, they do have a log of every time the EMP is added, so they should be able to validate it with you.

@SageWindu said:

@counterpoint said:

@TJKat said:

@counterpoint said:
...or it can be added to the Dressing Room.

You tell the best jokes. lol!

They did get the 2019 swimsuits added there, anyway. It's just sporadic.

And yet, someone couldn't clean up the 15 or so different versions of the PUBG outfit? Not to mention the tons of stuff that still haven't been reinstated into the Dressing Room (and there's still that issue where certain universal items can only be previewed by certain races)...

I'll take the small victories when I can get them. Thanks to JudgeDreadGazebo, the school outfits (male and female) are in the dressing room now (though you have to look down a bit to find them in the list - they're near spellsilk and the SWAT uniforms).

@TJKat said:

@counterpoint said:
...or it can be added to the Dressing Room.

You tell the best jokes. lol!

They did get the 2019 swimsuits added there, anyway. It's just sporadic.

@Erulogos said:
Doesn't seem like there's any news for those of us who bought EMP based on the originally announced date and discovered too late it had been moved?

I recommend at this point to send a ticket. Originally I wasn't sure if they were going to do blanket compensation or not, but it sounds like they want people who made a purchase under this misunderstanding to contact them.

(And yes, you're right about reward credits -- it's only once you purchase a TERA-related item with your EMP.)

For your first issue, forward them the confirmation from Twitch that the item was redeemed on the date claimed, which confirms that the problem was not fulfilled by the EME system. I'm sure 99% of the tickets they get on this topic are from people who literally forgot to claim it, and it's also right that waiting until now doesn't help (as the promo is done with Twitch and they may have lost their related admin access). In the end, you may have just waited too long to make your claim.

For your second issue, I actually don't see how what you claimed is possible, as the rollback was to the state of the servers the previous day before the patch. I don't see how for you -- and only for you -- it rolled back two months of progress. Given that the server already did roll back to the state prior to the patch, what sort of logs are you expecting them to have to be able to confirm that the actual state of the server itself was somehow wrong just for your individual character's case? The much more logical explanation is that you are mistaken, honestly.

There are definitely cases where Support sends a blanket reply without noticing the nuance of the request, and so you have to go back for a second round arguably unnecessarily. But in this, I find your claims pretty incredulous. Why wait so long to resolve the Twitch issue? Why would you expect them to believe that your character alone magically reverted to months in the past when no one else did? Maybe everything you're saying is 100% the truth, but I certainly would be just as skeptical if not more.

As call-outs are against the forum rules, I'm going to lock this thread, but please follow-up with support if you have any further issues.

This thread went well...

You can see the tiniest little thumbnail of it here:
https://teralore.com/us/item/205156/

But yeah, hopefully a photo can be posted somewhere or it can be added to the Dressing Room.

Try clicking on the "P" button to the right side of your skill bar, which is to open the "Perks" window. Likely for whatever reason it's just turned off for this character.

@Zoknahal said:
Tha convertion ratio is definitely wrong. But what i believe should be a good ratio, you could dismantle 2 to 3 costumes, to get somewhere around 6k tokens. You are left with 1k tokens after buying a box, which turns out to not give you something you can use or sell. You dismantle for additional tokens, and if you are lucky you get enough again for one more roll, and after that you would need to dismantle another costume together with that one you got, to get another roll, or use the tokens to get a cheaper box, the accessory one.

But as it is right now, as i said, with no other way to get tokens, you are forced to spend hundreds of dollars in costumes, or thousands of gold in the broker, only to get a CHANCE at what could be a worthless costume that cannot be traded or dismantled, or a really rare costume that could very well sell for over 700k

Basically, the whole thing is influenced by the fact that a significant portion of the playerbase was going to be trolling the broker for the cheapest/worthless possible items to dismantle so they can try to turn them around and resell a better item for profit. If we were starting with a fresh slate only with cash shop costumes from now on and nothing over-supplied from events could be converted, that might be a different story.

So either, i could probably suggest to lower the cost of the boxes to a much more affordable price, in harmony with the current costume to token ratio, or get rid of the boxes, remove the RNG (lets face it, NO ONE LIKES RNG, but EME doesnt get that, they never will apparently, and they arent listening to players when it comes to RNG, instead, they hide in their discord and speak only once in a blue moon about what players do not like and how to fix it) and fill the boutique with sought after costumes, that will cost some tokens, say 10k to 20k tokens, exclusives. That would merit the effort to go and farm gold, buy costumes off the broker, dismantle, and gather towards the exclusive costume in the boutique.

This is a system all the regions got and, AFAIK, it works this way everywhere. But again, because of the over-supply of certain dismantlable items from past events, what you're proposing would just be abused to hell in the early days.

I'm not saying I like the RNG method, and a long time ago I had proposed a system kinda/sorta like what you're asking for as a failure cap for lootboxes, but at the same time the ratio you want is not realistic given the in-game cosmetic economy currently.

@SageWindu said:

@counterpoint said:
Let me ask a survey question (that is purely for my own curiosity; it won't necessarily lead to anything). Assume you had these two choices:

1) A costume box where everything was tradable, but it included direct-buy + rares all mixed together. (Like the Elin Costume Box, etc.)

2) A costume box where everything was non-tradable, but it only included rares (lootbox rares and things sold in special bundles).

Let's say for the sake of argument that these two boxes were the same price in tokens. Which would you choose?

At the same price? I would go for the latter.

I can't help but notice you left out dismantling. Was that intentional?

Oh - it's just because I don't fully understand the logic about dismantling, as I haven't opened enough of these boxes yet. How is it now? Is it that dismantling is tied to tradability? (e.g. Anything that is untradable is also not dismantlable?) Ideally I guess if an item were non-tradable I would think it should be dismantlable, but I'm not sure how it works. (I did notice that it's a real mixed bag in terms of existing items that were and weren't dismantlable, but I don't know the logic of that either.)

@Zoknahal said:
Currently, the boxes are highly priced at around 5k tokens, but if you are lucky enough to get a costume you can dismantle, it barely dismantle for around 700 tokens. The ratio is set in a way that it forces you to buy more EMP for more costumes if you want more tokens to get the rare exclusive costume from the box.

That is fairly greedy from EME. It makes em look more and more like EA, i do not think they have fallen that much... yet.

If you will set the price of the boxes at that many tokens, then set the convertion of costume to token, to at least allow you to buy another box.

What I think you're asking wouldn't work because you're basically saying that people can keep on "re-rolling" to get a costume they want indefinitely, and that'd be broken because not all costumes are equally rare. (It'd basically be you could find the cheapest/low-grade costume you want, dismantle it, trade for a box, and keep on infinitely re-rolling until you got the rare... and then it wouldn't be rare at all.)

Regarding tradability, I did ask and found out that the fact many costumes are untradable is by design. Some are tradable because that's the version that was available, but generally they were going for non-tradable.

Let me ask a survey question (that is purely for my own curiosity; it won't necessarily lead to anything). Assume you had these two choices:

1) A costume box where everything was tradable, but it included direct-buy + rares all mixed together. (Like the Elin Costume Box, etc.)

2) A costume box where everything was non-tradable, but it only included rares (lootbox rares and things sold in special bundles).

Let's say for the sake of argument that these two boxes were the same price in tokens. Which would you choose?

@DoctorDemento said:
The software team is part of the IT team. Is at every company now for as long as I can remember. 48 years remember?

It's definitely not the case in most software development companies or in the gaming industry. IT takes care of infrastructure (internal and external). Developers take care of client/server software code. When creating software is your business, the two functions are generally separate. Recently there is a bit more integration with the move towards DevOps (so IT are moving a bit back towards development, and development is moving a bit back towards IT), but this sort of issue is definitely a software team bug and not IT.

And yes it is as simple as I say. Not trying to be rude but it is. And yes software development at this point in time pretty much is black and white. At least in coding as much of it is not really coded anymore but uses a multitude of of premade formats. C+++ anyone? Fixing the "bugs" would actually require someone to code the bug but also again using premade troubleshooting programs and alogrythms they have developed at the company they work for as well.

Are you saying that because they're aren't still writing code in assembly, it's like they're "not really coding"? Just because software development has been abstracted into formalized programming languages with common libraries and APIs doesn't mean the task is "black and white."

But besides that, the issue we've been discussing has never been "can the bug be fixed" it's "will they decide that it's worth their time to fix it." They're completely separate issues.

And I will come here every single day and post "IT IS STILL BROKEN" until such time as they deign to "fix it". Because it is broken, now is it by choice or really broken is the question now isn't it? Allowing a product to be "broken" just flat pisses me off. I don't care what the product is. Fix it. Again not to be rude to you but I have done this for years and years and years. At this point it IS either lying or incompetence. PERIOD.

No amount of childish pouting from you, or making bold assertions based on appeals to authority and ALL CAPS, is going to make them decide to fix this bug more quickly. You're wasting your time -- and everyone else's time in the process.

@Rox posted an update regarding the calendar in the news post here, which is:

On the topic of in-game calendar, this feature will remain disabled until the underlying exploit is resolved. We apologize for the inconvenience.

If or when the situation changes, I expect them to post another update.

@UsagiFF said:

@counterpoint said:

@Alluren said:
same old, same old....you don't get to chose or sell it...

I'm pretty sure that, unless something messed up, all of the items you can win in these boxes should be tradeable. The box itself, no, but the contents should be... I think? Or do you mean something else by selling it?

I got untradeable costumes from it. And friends have got untradeable costumes too. Even one with the dyeable dragon armor costume.

Hmm, yeah, looks like it might be a mixed bag. I'll ask about it next week. Maybe it was intentional to be like that.

@Alluren said:
same old, same old....you don't get to chose or sell it...

I'm pretty sure that, unless something messed up, all of the items you can win in these boxes should be tradeable. The box itself, no, but the contents should be.

For this issue, they have the common causes list here:
https://support.enmasse.com/hc/en-us/articles/360016316073-User-Authentication-Failed

It could be a restriction on the number of accounts that can be accessed from that IP address in a day, but if you keep having the trouble I would send a support ticket.

If you're still having this issue, you need to send in a support ticket and the staff can warp your character to somewhere else. It must have gotten stuck somehow in an inaccessible location.

@Christin said:
Not sure why they pushed it back. Seems like just a pain to cause confusion, but does anyone know if Wooley is an autolooter? Gonna really suck if it's just another pet that does nothing.

I was seeing a few people wearing the demons outfits, so thought they might have started it today. Any news?

They're running crazy with PAX on this weekend, so probably it'll be taken care of early next week (i.e. Tuesday because Monday is a holiday).

They definitely did not push it back because they wanted to, at least -- seems like an unanticipated problem.

@DoctorDemento said:
If they claim they can't fix it by now, there are two possibilities. One they are lying. Are they? I don't know and neither does anyone here. That view is subjective depending on your point of view. The other is, the IT staf is incompetent. In which case they should fire them and hire ones who can. There are no other choices at this point. That is obvious to even the most simple layman. They really need to fix it immediately at this point.

The third possibility is: at this point, given that it's turned off and the risk for on-going damage is contained, it's not nearly as big of a deal as you say.

Let's be honest: so what if it stays off for a week? So what if it stays off forever? The game doesn't need this calendar; the game existed before the calendar was ever created, and there are other reward systems they can use instead. (The cumulative login event on right now gives way better rewards than anything that was ever on the calendar anyway.)

Basically, the only problem I have with your arguments is that you keep speaking in absolutes, and the actual world of software development is not nearly that black and white. The fact that this isn't fixed yet has nothing to do with either "lying" or "incompetence," it has to do with priorities -- and that has nothing to do with "IT staff" (who probably could fix it if they were told to do so), it has to do with the software development team management.

I am not trying to excuse them for not fixing the calendar, and personally I would like them to fix it. But... none of this is as simple as you say.

@UsagiFF said:
@counterpoint on TERA player base behalf you may speak with EME team to convince them and send to everyone who buyed EMP today the bonuses they were going to give via parcel system?

This situation may create a flood of tickets for support and other important things may get delayed in their fixes :c

Yeah I actually asked them about that. I don't have an official answer yet, but hold tight -- I recommend not sending the ticket yet and just waiting a bit until they confirm the process.

@Erulogos said:
They justc hanged it, it doesn't start until Sept. 3rd now. I learned this after buying emp of course.

I recommend to contact Support in that case and see if they can deliver the item anyway. Looks like this was some sort of unexpected issue hence the last-minute change.

@Chaan said:
so is it supposed to be the first emp purchase after Aug. 29 or the first emp purchase you have ever made on your account after Aug 29

Yeah have to make a new purchase from August 29th on.

@TJKat said:
@counterpoint did you look up those threads of by-gone eras when staff asked for the names of various gear and players provided them with pages of them? I think I remember there being two threads like that. They would probably be a good resource to see if anything got overlooked.

Unfortunately the only choices available were those already available as costumes and weapon skins ("style weapons") in the game at the moment. I do remember some of the old threads (I made my own list by looking up ItemIDs back in the day, and used that as a reference), but some of the items -- like what Zoknahal mentioned -- just aren't available for this purpose in the game files right now.

@DoctorDemento said:
Like I said, by NOT fixing the first bug, it allowed the second bug. Period. If they had fixed the first bug years ago, the second bug would not have existed. Do you understand what I am saying now. Just clairifying. And of course those exploiting the bugs should be held accountable. No person in their right mind would think otherwise.

FWIW, the two bugs are tangentially related, but not a direct cause:effect relation. It's possible that, depending on how they fixed the first bug, it might have mitigated the second, but it might not -- it all depends on how they fixed it. But anyway, it's neither here nor there at this point -- can't go back in time.

@Nilkemios said:
Some skins are still missing.

If you know of any that are missing (other than the brawler ones already mentioned) and are available as costume-able skins in any region of the game, please let me know. If it's models where there just aren't weapon skin versions in the game files, I'm not sure if anything can be done (as explained earlier in this thread).

A lot of the new ones are temporary, which, while having a long time period, is still beaten by just having permanent ones, since what En Masse and Bluehole give, they like to also take away.

This is, again, because these were the only versions of these particular weapon skins available in the game, and is identical to what they were using in K-TERA (the region where those skins came from). Unfortunately, there are no permanent versions of these as weapon skins in the files. (It's not like we wanted these to be temp versions, but that's why we set the price much lower.)

Hopefully they can come back to this soon and fix the problems, but for now it's another wait.

I can tell you honestly that that, other than the specific problems introduced as a result of the exploit (and hopefully the missing brawler skins), there aren't any plans at this time to change what's there. If by some miracle BHS decides to add more weapon skins in the game, then by all means, but I don't think they have any plan to do it either. Please don't expect a "Part 3' -- for all intents and purposes, this is it.

Incidentally... I can't make any promises, but I can at least say that I found 180-day versions of all the reaper costumes that had to be removed, and I also found a few brawler weapon skins (the two missing powerpulse and a couple of others). Don't know if/when but at least there's a chance.

(I did find a few more brawler weapon skins too, but unfortunately due to the issue they're out of contention for now. It'd be nice if there was a way, but who knows...)

@DoctorDemento said:
And the calendar continues to be broken. yes the exploiters are asshats who need to be caught and banned. But that said here are the facts. I have degree in computer science. I have 3 certs in programming. I am a retired network engineer who owned a ISP (internet service provider) here in the US for 8 years. I also did the IT work for it. I've even built servers for corps worldwide and one for NASA. And as a FACT of programming, they could have fixed this years ago and could fix it today. I want to make it perfectly clear, that is NOT my opinion. That is a matter of fact by programming standards. If they want to fix it. And yes the multiple publishers with different standards does not help the problem at all. I have been here for many years and knew back in the day if they didn't fix it, it would continue to compound into a larger problem and it has. And will continue to do so until they fix it. End of story.

You don't need this appeal to authority to assert that software bugs can be fixed -- that's obvious. But as I've explained, even if they had fixed the known bug years ago, there was a second bug that was previously undisclosed that still could have caused this same exploit anyway (and this second bug contributed to making the severity of the first bug much, much higher than previously estimated). It's easy to sit here in hindsight and say that they should have seen the second bug coming, but there's no direct causality there. Maybe a full security audit of the code to look for vulnerabilities would have caught it, perhaps. (I've often said that BHS need to be trained on the age-old adage "Never trust the Client.")

At the end of the day, the calendar may never be fixed. They may just decide to deprecate the whole thing and tell the publisher to use something else to give daily rewards -- such as daily parcels or the consecutive login reward event. Due to changing staff and competing priorities, sometimes bugs just are never fixed and features abandoned entirely.

@MargaretRose said:
Believe you are mistaken, as I haven't mentioned the FC update.
I was talking about the new coins shop, which was @Christin subject.

The root of the issue with coins ties back to the exploit and the FC updates -- all the issues are interconnected (as it turns out). But you're right that the way the post you were replying to phrased it implied that the coins were the root of the problem, but it wasn't really that. (Like most failures, it's the sum of a large number of little disconnected issues that compound in an unanticipated way.)

@MargaretRose said:
The calendar exploit and issues has been around for years. Why wasn't that addressed before?

As I mentioned above, the primary issue here (why it was so bad) involves a second additional bug/exploit that is tangentially related to (but not dependent on) the long-known one. So even if the first issue had been addressed before, this new issue could still have surfaced and resulted in the same problem. It's not so simple as blaming the fact that a known issue had not yet been fixed.

However, of course, let's place the blame on the exploiters.
Every time poor EME tries to do something nice for their players the exploiters ruin it.
Guess they shouldn't bother doing anything anymore.

Both can be simultaneously true. Yes, the known portion of the exploit should have been dealt with sooner and who knows -- if it had, maybe the second wouldn't have been found. But also, yes, the exploiters and their excessive greed are at fault too; they knew what they did in combining these two exploits the way they did was crossing every ethical line, and they in every way deserve the ban (and indeed, some of them were doing it purely to watch the world burn).

As for the rest, this FC update only finally happened because a group of staff and non-staff worked a lot of extra hours to get this done even though it was not in any way required. It could literally have never happened and just ended as a long-ago promise dropped and forgotten. So you don't have to be appreciative, but you could at least not be so endlessly cynical about it all.

My guess is that you may have to look at controller key mapping in the settings. When they changed the hotbars not too long ago, some of the hotbar keys were remapped for normal keyboard use, and controller keys map to keyboard keys. So if you go into the settings and make sure all the keys are mapped, it should still work exactly as before.

In principle, I do agree with you that this is something that should be done.

In this specific case, this was actually a bit of a "surprise event" for various reasons, which is why it wasn't announced in advance. In general they don't do events like this so last-minute though, so at least have it announced in advance in the This Week in TERA news post.

But anyway, again, I agree in principle with what you're saying. There have been other cases where events were actually known in advance but weren't communicated clearly across all channels, or where necessary details weren't clearly stated, and this is something they need to work to improve.

@SageWindu said:
Instead, what will it take to convince BHS to sit down and hammer out at least some of these lumps and holes in the programming?

I imagine it's one of those things where the whole thing is being held together by way too much duct tape, so some of this stuff would be easier to remove and recreate from scratch (if it's still needed) than to actually fix. The thing about the calendar specifically is that not all publishers use it, so I honestly wonder if they will fix it or will just recommend removing it.

The underlying issue (which isn't exhibited only by BHS) is that fixing bugs is seen as a "cost" whereas adding new content/features is seen as generating revenue/profit. So given the choice, their management is spending as much of their resources as possible developing new features rather than fixing bugs in old features. As the game gets older and increasingly niche, I doubt they're going to get a huge investment for fixing all the old stuff, and will probably just continue to add what they can on the shaky foundation to try to keep the game alive for as long as it makes sense.

Basically, I think TERA is a game that was designed to have a much larger audience than it ended up getting, but they found a way to make it work in a much smaller niche than they expected. As a result it doesn't have the size of team it would really need to be managed "properly" given the size and complexity of its various systems. You could argue that it's sort of a chicken-and-egg problem (one of the things holding the game back in popularity is because of the bugs and lack of proper care across all the game systems), but at this point I don't think anyone at the upper levels wants to take the risk to test that theory out.

Anyway... all of that is pure speculation, of course. Hopefully they will make a decision about the calendar soon.

@Zoknahal said:

@counterpoint said:

@SageWindu said:

@Christin said:
They add a bunch of new weapon skins to the FC shop, so in response, someone posts a bunch more weapon skins for them to add.

Erm... perhaps that's because some people noticed there's still a bunch of stuff missing?

There are in-game weapon models that simply don't have a version that works in the costuming tab (a "style weapon"). The objective in the update was to get all the "style weapons" that existed in the files currently, and I believe we found all that we could... but yeah, things like this would require BHS to create new items. It'd be nice if they created a "style weapon" for every actual weapon model in the files, but yeah...

But why create a new item, when it already exist? im not good at programing or 3d art, but i do not think it should take too long, to simply use the already existing files in the game, which are already modeled and textured properly.

If the Fashion Coupons are to be as good as the old Remodeling System, then this much should be a must.

A style weapon is technically a new item that is assigned to an existing in-game model and given certain properties (like a name and tooltip description, what classes/races/genders can equip it, whether it's bankable/tradable/dismantleable/sellable/etc.). It'd have to be tested to make sure the item works as it should and the name/tooltip would have to be translated/localized for all the markets that'd use it. Then each market would have to add the items to their own equivalent in-game fashion system (which is different for each publisher). So it's not like they have to create new art/models or something like that, but it is still some work that'd need to be done involving multiple people/teams.

I'm not saying that it's so difficult or impossible, but everyone's already got their plates more than full, so in order for it to raise up the priority ladder you need a really convincing argument.

@SageWindu said:

@Christin said:
They add a bunch of new weapon skins to the FC shop, so in response, someone posts a bunch more weapon skins for them to add.

Erm... perhaps that's because some people noticed there's still a bunch of stuff missing?

There are in-game weapon models that simply don't have a version that works in the costuming tab (a "style weapon"). The objective in the update was to get all the "style weapons" that existed in the files currently, and I believe we found all that we could... but yeah, things like this would require BHS to create new items. It'd be nice if they created a "style weapon" for ever actual weapon model in the files, but yeah...

@Milice said:
Who will be the first level 1 with HO +3? I'll be waiting for screenshots

FWIW, it doesn't actually level you down, although you can have negative experience points. Just in case this does happen to someone by accident, Support is able to address it. (Please don't try to do it on purpose... lol )

Obviously there will be no rollback for this issue and accounts who exploited are being banned.

Regarding the insinuation that people are being banned on alt accounts and are finding ways to redirect their ill-gotten wealth to their main accounts, it is possible trace this sort of thing and has been done many times before. If you know of someone doing this, please send a ticket to EME with the related evidence and their fraud team will look into it. (I will also say they are already aware that some people are trying this.) It's of course possible that some people may find away to get away with it for now, but the staff are definitely keeping an eye open for any remaining long-term repercussions and will continue to take action appropriately.

@CornishRex said:

@Christin said:

@CornishRex said:

@counterpoint said:

@Christin said:

@counterpoint said:

@DoctorDemento said:
Well it is still broken. Can't even see the daily rewards. So NOT FIXED. Imagine that. They love to take weeks or months or not at all to fix broken stuff. After years and years of this kind of stuff, it still annoys me when it happens.

Yes, right now it is purposefully turned off. When there's an update, I'm sure they'll post about it, but it'll remain off for the indefinite future. It's not instead, but there is still a cumulative login event running right now where you can get rewards each day.

And yes, these sorts of unfixed bugs annoy me (time zone bug with the calendar was a particular pet peeve), but the selfish actions that required it to be shut down completely (and a bunch of fashion coupon items removed) annoy me a lot more.

Really? Selfish actions? It's not like they used some type of script or exploit. From what I hear, it was a you could keep clicking kind of thing. Blaming those types of issues on players is just sad. Everything all fine for them script fisher people, but shame on you extra clickers for being such a greedy bunch. Such hypocrisy.

Just FWIW, you heard wrong. It wasn't "keep clicking" by any stretch of the imagination; it was quite literally an exploit script. That some people are claiming that's what it was means they either a) don't know what was really happening, or b) are trying to justify something that would get them banned in any MMO in existence and are arguing in very bad faith.

It was not just an exploit script. Calendar dupe bug has been known for ages and I used to do it unknowingly, all it takes is for you to lag and click multiple times on the calendar out of frustration when the item doesn't pop up and there you have it, multiple items. Since I played with high ping this would happen often lol. GM's have been alerted like a couple of years ago, most regions don't even use the calendar for rewards but eme still does despite knowing about the bug. I'm sure someone made a script to make it more severe and impactful but it's easily reproducible by just lagging.

Apparently, the exploit they are referring to is much more than the extra click lag glitch. Although the lag glitch does represent how desperate some are for FASHION COUPONS as I doubt people were trying to quick click for any of that other stuff.

It was pretty much click glitch gone horribly terribly wrong because people knew it was exploitable and eme did nothing before the script was made which they could've, since they did know about it and all...

FWIW, even if they had fixed that glitch, there was also a second bug that was previously unknown that would have still resulted in the same issue. You could argue that maybe if the first bug had been fixed people wouldn't have looked for the second bug, but who knows. I'm certainly not arguing that they should not have fixed the original bug when they were made aware of it (and a crapload of other known bugs besides) but my point is that none of this excuses what people did, which was extremely far beyond any line of acceptability.

@MatrixOfLeaders said:
You all are taking this WAY too serious.. Epeenie arguments are not productive and are just comical to read.

Perhaps take a break from the computer screen and take a walk outside. It is going to be September soon and cooler days are coming. :)

On a similar note, I'd say this thread has reached a logical end-of-life.

@CornishRex said:
It was not just an exploit script. Calendar dupe bug has been known for ages and I used to do it unknowingly, all it takes is for you to lag and click multiple times on the calendar out of frustration when the item doesn't pop up and there you have it, multiple items. Since I played with high ping this would happen often lol. GM's have been alerted like a couple of years ago, most regions don't even use the calendar for rewards but eme still does despite knowing about the bug. I'm sure someone made a script to make it more severe and impactful but it's easily reproducible by just lagging.

The "reproducible just by lagging" aspect (or method of reproducing one facet of the issue) is not in any way what resulted in the action being taken.

@Christin said:
How did they do an exploit script that fast after the update? Or, have they been using the script for weeks and it was just noticed now? I'd bank on the latter.

Suffice it to say the impact became more severe after the update leading to this urgent action.

Also, if that was the case, why did Bearshoes add in his post "If you see any bug/exploit." People don't just see exploits created by using scripts. From what you've commented, the exploit was created with a script. That's isn't something someone just sees.

Because there are a lot of ways you can "see" exploits happening. People talk. Code is shared. Effects are noticed. It's not just about "seeing" someone do something in-game directly. The point wasn't the verb "see" but that if you are made aware of an exploit via any means, you should report and not partake.

Either way, it's kind of hippocratic to allow some to use scripts while demonizing others.

It's really not hypocritical at all. Whether or not other exploits should be policed as aggressively or not (that's another debate), it's not like every "crime" is equal or deserves equal punishment, even if the tool used to commit the crime is the same. The problem isn't really the means they used to do the thing, it's the result.

IMO cumulative events are more fun than things like the calendar.

Because of the issues with the calendar, I personally was also thinking that maybe more cumulative login events are the way to go, but we'll see what happens.

@Christin said:

@counterpoint said:

@DoctorDemento said:
Well it is still broken. Can't even see the daily rewards. So NOT FIXED. Imagine that. They love to take weeks or months or not at all to fix broken stuff. After years and years of this kind of stuff, it still annoys me when it happens.

Yes, right now it is purposefully turned off. When there's an update, I'm sure they'll post about it, but it'll remain off for the indefinite future. It's not instead, but there is still a cumulative login event running right now where you can get rewards each day.

And yes, these sorts of unfixed bugs annoy me (time zone bug with the calendar was a particular pet peeve), but the selfish actions that required it to be shut down completely (and a bunch of fashion coupon items removed) annoy me a lot more.

Really? Selfish actions? It's not like they used some type of script or exploit. From what I hear, it was a you could keep clicking kind of thing. Blaming those types of issues on players is just sad. Everything all fine for them script fisher people, but shame on you extra clickers for being such a greedy bunch. Such hypocrisy.

Just FWIW, it wasn't "keep clicking" by any stretch of the imagination. That some people are claiming that's what it was means they either a) don't know what was really happening, or b) are trying to justify something that would get them banned in any MMO in existence and are arguing in verry bad faith. Whatever you may feel about the fish issue, there is no comparison in terms of severity and impact.

@DoctorDemento said:
Well it is still broken. Can't even see the daily rewards. So NOT FIXED. Imagine that. They love to take weeks or months or not at all to fix broken stuff. After years and years of this kind of stuff, it still annoys me when it happens.

Yes, right now it is purposefully turned off. When there's an update, I'm sure they'll post about it, but it'll remain off for the indefinite future.

There's a plot explanation for why they still refer to the Island of Dawn in those cutscenes that is explained by Dougal as you leave Stepstone Isle (and in the last cutscene). Basically, because they suspect a traitor in the Federation, they are keeping your involvement on Stepstone a secret and instead create a fake alibi for you that you were helping on Island of Dawn instead. So when he says "I heard what you did on the Island of Dawn" (etc.) it's because of that fake story they purposefully planted.

Of course, the reason they wrote the plot this way, from a meta perspective, is so that they could bridge the existing story with the new introduction without having to rework everything... but yeah, it's canon that the NPCs in Velika think you were at Island of Dawn even though you were at Stepstone due to the cover-up.

@Zoknahal said:
Here are some of the weapon skins that were requested years ago, even before the Fashion Coupons were released [...] There are a lot more weapon skins in game, far too many to list to be honest, but each one, while sharing the same model, has some kind of difference in between, like the design on the shield (for lancers) or the coloring.

Yeah, unfortunately, things like that would have to be done by BHS as they just aren't in the game at the moment as a weapon skin item. So I totally get what you're asking for... but if BHS never made a weapon skin for it and no other region has it, it's probably not in the cards.

@Zoknahal said:
There is a Hauberk called Palescale Hauberk, which shares the same exact model with the Radiant Hauberk. The difference is, the Radiant one is exponentially more expensive, sitting at 2k Coupons, while the Palescale is sitting at 400 coupons. The palescale has blue name, while Radiant has gold name.

I think you mean the Vibrant Hauberk (this is the 2000 coupon one). The reason is because it said (and what I remembered from the original fashion coupon event years ago) that this was a special version of the costume optimized for more vibrant dyeing. But because we couldn't test it in-game (unfortunately no test server yet), we just had to roll with the assumption that was in-fact the case. That being said, the Palescale Hauberk has a tooltip with the tagline "Fashion to dye for" so it might be possible that they both are the same dye-friendly version after all.

One other difference between the two is that the Vibrant Hauberk supports Gunner where the Palescale one does not. So if it turns out they're both the same after all other than this, maybe the ideal would be to replace the Palescale with the Vibrant one (and consider if it's possible to change the price). (The 2000 coupon price is actually the same as the price from that original fashion coupon event many, many years ago, so that's where it comes from.)

@TJKat said:
How about the Red and Black Powerpulse Fists that used to be in the FC shop? Or any weapon skins for brawlers for that matter? Right now there are three colors of Kitten-Mittens, and Silver Powerpulse fists. I've only checked a couple classes so far, and that's all that's stood out to me.

You are right about the Powerpulse; I'm sorry. It's the weirdest thing, though. In order to find these items among the data files, we used database sites like Teralore. But for some bizarre reason, these weapon skins don't show up in the weapon skin category listings. If you do a search by name you can find it, but it's not listed with all the other weapon skins for reasons unknown. That's why we couldn't find it.

I'll try to see if I can find any others by happenstance, and see if we can offering a blood offering to the staff... If anyone knows of any other weapon skin names, that could help us given that they don't show up on the list for some reason.

@Zoknahal said:
There are still a few models that unfortunately, still are gathering dust in the game files, and did not got added, but this is better than nothing.

I can say that I looked through the whole Item DB multiple times to try to find anything to add to the list, but some of the items didn't have anything that seemed usable. (The only version was a 30-day, and I thought it wasn't worth it. :/ )

If you can let me know of what you're referring to, I can try to look, though. (Don't know if there'll be a chance to add...)

@Christin said:
I wonder if the Pixie set will be tradable of not. Suppose it won't be, but at least I can get it for my main.

They aren't tradable, as you suspected. But yeah, it's a second chance for everyone this time, since the feedback was definitely that the last try didn't work out.

Please thank Rox for us. That was very nice of him to work on the FC store for us. We really do appreciate it.

Yes, we've thanked him profusely for finally getting this pushed through (he and the team put in a lot of extra work). I can also say the all the years of feedback, including particularly from the Forum, played a big part (in addition to other factors leading to the time finally being right).

I've been leveling up toons and the most FC I've gotten so far from leveling up is 30fc. I am not saying that is as good as it gets, but having some way to farm them without having to spam for days nonstop would be amazing.

Regarding this, honestly they're in a bit of a funny spot. There are people like you who've spent them all and are desperate for more, and then there are others who are just sitting on mountains of them hoping for something new to spend them on. I guess this is part of the problem with them not being tradeable; no way to rebalance supply.

Maybe after this update happens some of the people with large stacks will start spending them and so it can enter a more normal cycle.

Another update discussed on Discord but also now visible through the in-game calendar. There will be a 14-day cumulative login event starting tomorrow:

https://cdn.discordapp.com/attachments/516659543011491840/613948146703138816/4t.jpg

There are some good rewards along the way, so don't miss it!

@Lyanni said:
I've always had problems with that new launcher. It worked the first time then it started not wanting to update, got stuck all the time.
I reinstalled and tried again with the same problem. What worked was right clicking the launcher and starting as administrator (im administrator anyway mind you) and he finally did what he had to do and let me play.
I had the same problem other times, that not even running as administrator solved. So at that point I just stopped trying to open the game.

If you could please send a ticket about this too, that'd be really helpful. Most of the times I believe issues like what you're describing ended up being traced down to antivirus or some other software on the machines that was performing unexpected file locks or permissions, so it'd help EME to be aware of the list of incompatible or conflicting software.

In general the launcher really isn't trying to do that much and shouldn't need really any special permission to do so, so if it's struggling with downloading files, launching files, or starting the application, most likely something is in the way somehow.

Unfortunately, I think it's probably because EME Launcher files were deleted without going through the right uninstall process, so now it thinks that it is already installed, but it can't find where it's located, so is just confused. :/ With the TERA game proper you can do this, but not with the EME Launcher.

If you haven't already done so, I would send a ticket to support and have them work through it with you. They do work to fix these kinds of problems and have steps for a lot of common cases.

@clfarron4 said:

@counterpoint said:
There appears to be some disagreement at this moment about the translation of the Korean dev notes, as the Korean word seemingly refers to the corruption/repair aspect. Destruction may have been an error in translation. I think we need to wait for more details to really understand what's going on.

There was a stream about it yesterday, featuring Seraphinush. There may be a synopsis coming, but that depends on someone sitting down and digesting all of it into smaller clips for another video hosting platform.

What people have observed is that the "damaged" gear is still usable, with all the stats that you have before you break it, at the same enchanting level, but it is unenchantable until you fix it. However, that observation only applies to +12 because not enough people have gone higher to confirm any kind of downgrade or actual destruction of the item once you go above that.

They just corrected the translation. And yeah, the latest word "from the front" seems to be that even up to +15, it went into a "broken" state that could be repaired, but no destruction. So that's everyone's understanding for now.

It might be that the dev note was "forward looking" about things they are thinking of adding at some distant point down the road (e.g. potential for downgrading), but for now doesn't seem to be in place. We'll see as news "from the front" continues to come in...

There appears to be some disagreement at this moment about the translation of the Korean dev notes, as the Korean word seemingly refers to the corruption/repair aspect. Destruction may have been an error in translation. I think we need to wait for more details to really understand what's going on.

If you've tried reinstalling the game, be sure to completely blow away your previous install. Sometimes I've heard people say that they tried reinstalling the game, but they reinstalled it in place in the same folder, so the same problematic files remained in the folder as were there in the first place so nothing was solved. (This can particularly be an issue for people who tried installing mods or other tweaks that were incompatible with a later update, as the game does not handle these sorts of incompatibilities gracefully.)

In any case, I would definitely send in a ticket with the diagnostic information from the launcher (including the debug logs).

https://support.enmasse.com/hc/en-us/articles/360016466613-En-Masse-Diagnostic-Tool
https://support.enmasse.com/hc/en-us/articles/360016324714

@Zulia69 said:
The population is now in the 600s, which is down 500 since last August!!

https://steamcharts.com/app/323370

The population is down, but as was also said, people left Steam to use the EME Launcher when they offered the free giveaway as well (this happened right near end-May/early-June, when you see a corresponding drop-off on Steam). Using Steam alone to determine the game's population isn't accurate.

I'm not sure if it needs to be said, but I'm not aware of any discussion related to merging servers at this time, and indeed right at this moment (in the dead of summer in between patches -- the typical low point) isn't really the best time to make this determination anyway. EME is trying to come up with in-game events to keep things interesting as they can (the boss spawn event is one such attempt), so be sure to give your feedback about that (separately).

For now I'm going to lock this thread.

I'm going to lock this thread at this point.

As was said, the best way to decide is to play for yourself. The forum itself presents a partial picture that needs to be judged critically. A lot of the concerns depend a lot on what you want to get out of the game -- are you aiming to make TERA the central focus of your whole gaming life, or is it just a game to play casually on the side? The game is certainly not perfect and has its issues (which are discussed in more detail in many other threads), but the issues that impact you most will depend on your goals and play style. Regardless, the combat system remains fun, the game is still in active development, and people are actively playing it every day. At the very least, you can dip your toes in the water again before you dive in and see how much time the game deserves for you.

@UsagiFF said:
What about this: Move servers location, make one for East coast and another for West coast. This will allow all players have better ping acordingly with the server location they are playing. And give free transfers with all assets included for a time window of a month at least.

This would be objectively worse because people from the two servers couldn't do any instance/BG matching together. If they were going to do this, they'd be better off pursuing a new market entirely (like, say, Brazil or something) not splitting the U.S. market.

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