TERA Online forum archive
Posts by counterpoint
before this was news that there will be 3 servers and now I read that only 2 and probably I lost 12 characters((((

If you remember how many characters you had on each server, try using this to figure out your situation. If you had total characters that exceeded 40, you will have to delete some indeed. But if you have less than that, you can move some over to the PvP server. Free transfers are remaining open until Thursday at 11am. At least it's better than deleting for now.

but if the slots are missing, characters that do not hit will be deleted until I do not understand anything. It's sad that my main characters will be lost

They won't be automatically deleted, at least. You will have to choose the characters to either transfer or delete. You can also temporary place any character of level 40 in the "pending deletion state" (24-hour cooldown) and in that time login to the server to use character slots, etc. So at least there might be some options for you, depending on the exact details of your situaution. If you didn't have any characters on PvP before, you will at least start with the 2 slots (8 slots if founders).
ElinUsagi wrote: »
Tsin wrote: »
You have to submit a support ticket listing your class, character, server, etc. If this effects multiple characters, put all their info into one ticket.
https://forums.enmasse.com/tera/discussion/28672/server-transfer-glyph-bug#latest

And we may need to do after the server mege because I don't remember anyone from EME telling us we are not going to lose them. I understand a server merge works like a massive transfer from player population on diferent servers to a single server. So in Theory this could affect everyone after the merge.

We'll see, but technically it's a bit different than a transfer and doesn't have any of the usual transfer restrictions. But yeah if it did affect everyone globally, I would hope BHS could up with some sort of script to mass-correct it...
before this was news that there will be 3 servers and now I read that only 2 and probably I lost 12 characters((((

If you remember how many characters you had on each server, try using this to figure out your situation. If you had total characters that exceeded 40, you will have to delete some indeed. But if you have less than that, you can move some over to the PvP server. Free transfers are remaining open until Thursday at 11am. At least it's better than deleting for now.
Ellexem wrote: »
I'm really not sure how 'leave TERA active while AFK' is supposed to do anything but improve an accounts logged in statistic. Because let's be honest here, that is precisely what people will end up doing to maximizing PP recovery. Minimize TERA and then go do something else or go to sleep, once done for the day.

I always think these sorts of changes are to try to coerce PC Bang (netcafe) players to pay for more time, since they pay hourly. So anything that keeps them online in the game and paying, as opposed to offline. (That's probably why fishing also has an AFK component, as also happens in BDO, etc.)
T5N5JX9HRP wrote: »
T5N5JX9HRP wrote: »
But as for this bit "both on the forums and in Player Council chat". Yes, I'm fully aware it's come up in the player council chat, I'm even aware that this very forum thread was posted there, and according to a friend, you were doing the usual shilling and claiming we're over blowing a problem and just bringing up old arguments. Wonder why EME doesn't do anything when no one in the council pushes anything to EME other than being yes men, and giving up after a try or two of EME not listening to your ideas.

Your "friend" outright lied to you.

1. This thread was never posted in Player Council chat at all.
2. We did not discuss talents in Player Council chat in the days since this thread was created (since we discussed it a long time ago, and repeatedly).
3. I don't think the talent problem is overblown, actually, so never said that.

Anyone who is actually in Player Council chat and telling the truth can verify this. The main topics we've actually discussed since your thread was created are issues related to the merger, issues related to rank swiping, conversations related to the event on Saturday, and the latest crafting/gathering changes in K-TERA.

If you actually read my opinions in this very thread even, you would know that I do think it is a problem and exactly why. So all in all, you've been fed some A+ [filtered] both about Player Council and about me.

Edit: Now I am posting a link to this post in Player Council chat. This will be the first time anything from this thread was linked in that chat at all.

Really? Because they also just added that you're now getting mad about leaks despite the fact that I never even told them I posted that here... Come on, don't pull this crap. It's seriously disingenuous to be "an arbiter of the people", yet play a yes man for EME, and turn your back on the players you're meant to represent.

Even though the Roleplay server is being killed with this merger, clearly the spirit of self-created fiction is not dead with some people.

What point is there in this lie? If you were actually trying to convince EME staff to take you seriously and listen to your opinion, why lie about chat they can all read and verify for themselves...?????
T5N5JX9HRP wrote: »
But as for this bit "both on the forums and in Player Council chat". Yes, I'm fully aware it's come up in the player council chat, I'm even aware that this very forum thread was posted there, and according to a friend, you were doing the usual shilling and claiming we're over blowing a problem and just bringing up old arguments. Wonder why EME doesn't do anything when no one in the council pushes anything to EME other than being yes men, and giving up after a try or two of EME not listening to your ideas.

Your "friend" outright lied to you.

1. This thread was never posted in Player Council chat at all.
2. We did not discuss talents in Player Council chat in the days since this thread was created (since we discussed it a long time ago).
3. I don't think the talent problem is overblown, actually, so never said that.

Anyone who is actually in Player Council chat and telling the truth can verify this.
Catservant wrote: »
Sorry for the repeat but it seems from reading this thread that no one is listening to this part, and it's kinda important.

I've tried so, so many times over the last few weeks to say that on these forums... lol And yes, I do actually know that they have rebound costumes for people in this circumstance (so long as there was no other choice).
Seance wrote: »
En Masse should put a temporary cash shop NPC into the game for server mergers. It could show all the cash shop items you've got on each character. You could log on with a character you're going to delete, and you could pick a target character you're keeping, then copy all the cash shop items onto the keeper. They would have to program the transfer of items to occur simultaneously with the deletion of the character you're getting rid of.

It's all just digital pixels anyway, and it would just be right before mergers. People that are playing and care would be taken care of better; then En Masse could remove the NPC at the time of the merger.

BHS would have to program that, and this is not a common enough circumstance to justify the expense. As it stands, if you're in this situation and you have no choice but to delete characters, contact support and they will help.
T5N5JX9HRP wrote: »
VirtualON wrote: »
If talents is at 10g, you think people will be willing to farm 30-40mins to make 1K gold? Doing a single 439 dungeons will simply yield more. So the notion that, there are simply more K-tera players willing to farm IoD, is not in the least believable. They must have other sources somewhere else.

We get a pretty regular heads-up on pretty much everything K-TERA is doing, including region-specific stuff, and as far as I know we have gotten the economic changes K-TERA had nearly verbatim, although EME has added some extra rewards to Dreadspire and via jackpots here and there. There may be other additional factors that impact the economic balance here, like the overall supply of gold that carried over from the past, or other things, but I've not heard of anything different that K-TERA is doing to inject supply of talents. If anyone knows, though, it would be helpful (since, if K-TERA is doing something, it will probably help EME's case to do the same).

Loriri and co. don't talk about the specific events that KTERA has and many things like vanguards rewards that are region specific. I personally play KTERA from time to time just to try out new updates, and the amount of events they have constantly ongoing is insane compared to NA.

Can you provide some specific examples of the sorts of events they are running that impact the supply of talents?

T5N5JX9HRP wrote: »
Can you not see that a good amount of the community doesn't think the current situation is ideal either?

This topic has come up repeatedly for many months now, both on the forums and in Player Council chat, in almost every stream, and all the time. You don't need to aggressively @ them as if they don't know. They know. What they're willing to do about it is another issue. That's why I want to try to get specific examples of what other regions are doing to specifically address this problem through events.



I can't speak for K-tera but I know over on EU every couple of months they hold a level up event. If you get to 65 you get a package of gear and golden and silver talents. I remember at one point I had a stack of 2000 golden talents and 1000 silver talents on there.

Yeah, I'm aware of the EU events. Some of the events they've done I'm not sure I 100% agree with (or at least some of the ways they implemented them seem a bit like it'd have unintended consequences), but on the whole I see what they're trying to do. But I'm not sure what K-TERA is doing specifically, and I'm more interested in that since EME has said they were trying to stick closer to BHS's intended balance/design. (Granted I guess they could argue that Nexon KR isn't BHS's intended design either.) I do know that K-TERA has done some events for PC Bang customers, but that's a bit of a special case.
T5N5JX9HRP wrote: »
VirtualON wrote: »
If talents is at 10g, you think people will be willing to farm 30-40mins to make 1K gold? Doing a single 439 dungeons will simply yield more. So the notion that, there are simply more K-tera players willing to farm IoD, is not in the least believable. They must have other sources somewhere else.

We get a pretty regular heads-up on pretty much everything K-TERA is doing, including region-specific stuff, and as far as I know we have gotten the economic changes K-TERA had nearly verbatim, although EME has added some extra rewards to Dreadspire and via jackpots here and there. There may be other additional factors that impact the economic balance here, like the overall supply of gold that carried over from the past, or other things, but I've not heard of anything different that K-TERA is doing to inject supply of talents. If anyone knows, though, it would be helpful (since, if K-TERA is doing something, it will probably help EME's case to do the same).

Loriri and co. don't talk about the specific events that KTERA has and many things like vanguards rewards that are region specific. I personally play KTERA from time to time just to try out new updates, and the amount of events they have constantly ongoing is insane compared to NA.

Can you provide some specific examples of the sorts of events they are running that impact the supply of talents?

T5N5JX9HRP wrote: »
Can you not see that a good amount of the community doesn't think the current situation is ideal either?

This topic has come up repeatedly for many months now, both on the forums and in Player Council chat, in almost every stream, and all the time. You don't need to aggressively @ them as if they don't know. They know. What they're willing to do about it is another issue. That's why I want to try to get specific examples of what other regions are doing to specifically address this problem through events.
The only cause I know for that problem is that you're on a bad patch server. I recommend trying the steps I posted here to force your computer to a different patch server:

https://forums.enmasse.com/tera/discussion/comment/117660/#Comment_117660
uuki wrote: »
Then why say anything at all, on a live stream, fully aware of what the question was and what their limitations were? That’s the point.

My guess? They want people to send tickets whenever people suspect wrongdoing, and for players to let EME GMs decide on the appropriate action to take, rather than engage in witch hunts. And because having evidence of people abusing the problem makes it easier to push BHS for a solution to the problem. It's a generic answer that applies to all suspected cases of wrongdoing, and not a promise that specific action would be taken.

If you really want to push for some specific action to be taken again people who transferred, let's be very clear on the criteria and rules. Because no criteria or rules were given beforehand, what is fair? Do you strip everyone who transferred of their ranks, even if they needed to transfer to save their characters from deletion?
LN7959XC44 wrote: »
IT is so funny. hahahahaha. So, they pretend to calm down people, with a single outfit or whatever?? when people already is going to lose half of their characters, and when people already wasted hundreds of dollars on them???? i mean, i cant believe i didnt figure it out earlier. Everybody told me about gameforge and BH, but i just thought it was the same old story. But after all this, server merge, emails with dumb gifts to make people happy (even if they are going to lose half of what they invested in the game) i mean, at least now i know that i will never EVER waste a single dime in this game. I am new to the game and i al ready wasted about 200 $ in 3-4 months. And now im going to lose at least half of it. Really? hahahahahaha. Do you think that a free costume is going to fix that????? hahahahahaha. Too bad half of the population playing this game is blind, but for once i wish this game will end right now. Please GF, close the servers and stop scamming people.

I'm not sure if you're playing on EME or GF servers from your message, but if you're playing here and have only been playing for 3-4 months, I doubt you will lose any characters (unless you somehow already made over 40 characters and bought items more than that, which you can't do for $200). I made this calculator so you can figure out where to apply the free character slots that were given so you can save all your characters.

https://countrpt.github.io/tera-merge/
uuki wrote: »
YungNA wrote: »
Indeed it was bad timed.
Tho the issue of sniping itself, on my view, it's perfectly ok.

Once again, its not about what one thinks, its about what EME said.

But again, it's not really about what EME said, it's about what people think EME said. They said to report it and they'd take "appropriate action" -- but they never clarified what appropriate action was. People just filled in the blank with "oh that means they'll ban/remove rank/etc." but they never actually said any of that. They apparently decided that the "appropriate action" in this case was nothing.

Let's be clear: what is the "appropriate action" that is most appropriate in this circumstance? Free transfers were open to all without limitations and the system itself does not strip their rank. It's conceivable that someone could have legitimately wanted to transfer servers regardless of their rank. So who should get punished, and what should be the punishment? Is it necessary to demonstrate intent?

Again, for me, I would rather reward those who had their ranks stolen than try to figure out to punish people who took advantage of a free transfer window to transfer.
it is still closed

It seems to be open to me anyway. Is it giving you a specific message when you click the question-mark icon? Could you try refreshing the page?
We've been told that it's fixed now -- please try again and post if you're still having trouble.
ZingoPingo wrote: »
YungNA wrote: »
Excuse me to say this, but just get good.
Point is, EME said they would ban people for it, please stay on topic.
https://clips.twitch.tv/InnocentVastBananaFloof

Be careful of what he said, though. He said report it to Support, send the evidence, and they'll look into it and take the appropriate action. He didn't say they would ban people for it.

At this point, a very strong case needs to be made for what the appropriate action is given that the system works the way it does. EME knew full-well that people would snipe ranks when they opened up free transfers (since they know server transferring doesn't reset rank right now), but it's safe to say that they opened free transfers anyway because of the greater good related to the merger. And while a lot of the rank sniping is obvious, it won't be 100% certain that everyone who transferred servers and ranked did it for that reason (I assume 95% will be obvious though).

In the end, we need to make a strong case for BHS to change the system and reset rank upon transferring.
VirtualON wrote: »
If talents is at 10g, you think people will be willing to farm 30-40mins to make 1K gold? Doing a single 439 dungeons will simply yield more. So the notion that, there are simply more K-tera players willing to farm IoD, is not in the least believable. They must have other sources somewhere else.

We get a pretty regular heads-up on pretty much everything K-TERA is doing, including region-specific stuff, and as far as I know we have gotten the economic changes K-TERA had nearly verbatim, although EME has added some extra rewards to Dreadspire and via jackpots here and there. There may be other additional factors that impact the economic balance here, like the overall supply of gold that carried over from the past, or other things, but I've not heard of anything different that K-TERA is doing to inject supply of talents. If anyone knows, though, it would be helpful (since, if K-TERA is doing something, it will probably help EME's case to do the same).
T5N5JX9HRP wrote: »
This simply isn't true considering that golden talents in Korea cost on average 15 gold. Even though they require much more golden talents/golden plates for +3 enchants, their costs are still that much lower. Imagine in a few months when people will have to buy out half the market for a single enchant attempt to +1 HO.

That actually doesn't disprove the model at all. If players in K-TERA are more willing to farm lower end content for talents than players here, that would explain the price. It's just supply and demand, after all.

T5N5JX9HRP wrote: »
Also not true, I have the skill to clear AAHM, I've played my class at a top level and have reached top 5 spots with warrior on [an illegal site], and even ninja with DSU when [another illegal site] was a site. But my ilvl dictates that I cannot earn rewards from dungeons like AAHM, despite the fact that I can clear it.

I wasn't referring to you in that. I was referring to players who don't have the skill to clear the content and are earning gold by just farming low end content and selling stuff. They are also part of this economic scheme.

T5N5JX9HRP wrote: »
That isn't the argument whatsoever. I don't know if you've checked out how the system works in EU, but basically they get their own equivalent of dungeon delver coins from ALL dungeons, and they can buy a decent amount of golden talents, silver talents, and a few other items with the tokens. These can be obtained from low ilvl dungeons, but are obtained at a higher rate in higher ilvl dungeons.

But it is the effect... kind of. It's all about balance. That economic system means that people can't just stay at a low level and earn a good gold income. It pushes people towards higher-end content. It'll have some consequences too, including an increased amount of lower-skilled players trying higher-end content (because otherwise their gold-earning is capped). I'm not saying that's a bad, but it does have some consequences that need to be carefully balanced.

T5N5JX9HRP wrote: »
So......... how is this healthy for the game's long term? Your argument isn't a positive here, if anything it sounds like you're arguing for me.

I'm not arguing either for or against you. I'm arguing the merits of the current system vs. the merits of the proposed system. Every proposal has trade-offs. Kamizuma is right that an economic system has created itself, and people are buying talents at the asked-for prices -- which means others are making lots of gold selling talents at that price. So if you start messing with the levers, it will have wide-ranging consequences that aren't just what's immediately obvious.

T5N5JX9HRP wrote: »
I disagree that there is any logic to it. I honestly 100% think that due to TERA being as late into it's life as it is and them suddenly receiving a new product manager, community manager, and support staff, and the fact that the product manager and the people who work under him works on more than just TERA, they just haven't properly figured out how they should be pumping the market. BHS has created a semi-complicated system that only people who pay attention will understand how it works, but the EME employees have had no obligation to learn that fact.

EME made a very conscious decision, when the near gear cycle hit, that they were going to stick to K-TERA's game balance. It was in reaction to the previous gear cycle where EME made a deliberate decision to inject mats into the game all the time to ease the gearing process, and created an escalating pattern where each event had to be more rewarding than the last to be seen as worthwhile. I do think that enough time has passed now so they can see and feel the results of that deliberate decision, and make course corrections.
I'm still curious if that decision is actually making them more money. All it did for me is make me not buy race changers and therefore not need to buy costumes for a new race.

I assume it isn't making them more money, but it's costing them significantly less support time, and with the amount of games they're supporting now (including the addition of console, which is when this change happened), that's probably more valuable to them.

Still, though, I personally think they should offer two "tiers" of service, one with costume change and one without. It's more customer-friendly to give people the choice, even if they pay extra for the "value-added" service.
Ellexem wrote: »
Now that it's "6 or 7 days," they shouldn't, if they were at the highest tier already.

Which begs the question though, will they be preserved at all? Will any unclaimed calendar rewards make it over? What about from multiple servers? The one with the most slots getting preference? Best attendance record of any of the merged? Something else?

Part of me is actually expecting that we'll have to rebuild the login buff from scratch, since it's not like they are renaming an existing server and merging in the data from the others, if I understand the references made during the stream correctly.

Though on that note, people probably should also make sure to claim all of their available calendar rewards that they might not have done so already. (And be ready to write off the 25 Fashion Coupons that are on there for Tuesday.)

Yeah actually, all this is a very good point, and you are probably right on all counts. The merged server is really just a new server with characters and other data moved to it. As you say:

- The multi-day consecutive login buff will probably be reset to 0
- The calendar will probably be reset and have to be repopulated manually by EME after the servers come online, so will probably start blank with no rewards. So you're right that the Tuesday rewards may be difficult.
- Any past unclaimed calendar rewards will be wiped
T5N5JX9HRP wrote: »
kamizuma wrote: »
T5N5JX9HRP wrote: »
kamizuma wrote: »
clearly there are people willing to pay the increased price
kamizuma wrote: »
clearly there are people willing to pay the increased price

This is what I don't get to be perfectly honest. People act like the price is that high because the supply is so utterly constrained -- which is partly true -- but who is buying it? If no one were buying it at that price, it would drop. People are just selling for as much as they can get away with, no different than in any other market. Sure, EME could flood the market with talents to force the price down, but again -- someone is buying it at these prices. And for people who aren't so desperate to gear but find ways to farm talents, they are making a killing feeding this demand at these prices.

Obviously I get that the efficient ways to farm talents are boring stuff that many people don't want to do, but some people are doing it, and they're making lots of gold. So this is really less about talents itself, but about the fact that BHS decided that high-end content should be a resource-sink, and low-end/solo farming content is a resource generator.

"Life saving drugs that people need to not die from cancer costs $2,000 per month but only costs $2 to make, if people weren't willing to buy it, then it wouldn't cost so much, huh?"

Do you get where I'm going with that? I HAVE to spend that much on golden talents because I have no other choice, the whole premise of your idea depends on a free market with open competition, but there is NO competition. I can't just buy golden talents from Joe Schmo instead of Lily Billy because the prices are better or Lily has better customer relations, or whatever. These are items that are REQUIRED to continue to play the game, of course people are going to continue buying them.

yeah but in Tera you can make your own life saving drugs (farm them yourself).

In absolutely no reasonable rate whatsoever. In real life, I can also go to Thailand and buy the exact same drugs for literal pennies, but that doesn't mean it's feasible. Just like real life, TERA's market needs rules and regulations in order to make sure the common class can afford to actually live.

Well, honestly though, this is the whole problem in an nutshell. According to BHS's intended design for the game, high-end gear is supposed to be a luxury that you're supposed to work a long time to achieve, and have to (in part) farm low end content to earn. So right now, there is a group of players who don't have the skills or the connections to do high-end content, but they still want to earn gold, and they can get it by grinding solo content (and selling talents, in demand from high-end players who don't want to farm). If you flip the balance on its head somehow and make it so that it's easier to earn all the needed materials purely by doing high-end content, these solo players won't be as able to earn gold.

But anyway, the real problem isn't supply-and-demand exactly, it's that this isn't real life and these aren't life-saving drugs or anything that people need. People who don't like the options they're presented to them (and don't want to farm tedious content or spend months and months slowly gearing up) will just quit the game. I guess the point of my observation is just that there is a sort of logic to this economic system they created... but it's probably just a poor fit for this market. And, after past bad experiences, my take is that EME doesn't have the confidence to create their own separate economic balance that won't just break things.
WitchyGirl wrote: »
how about a gender change?

Same policy, unfortunately -- support staff won't make changes to costumes.
WitchyGirl wrote: »
if u do a race change, they dont update the costumes to fit? you have to rebuy new costumes?

Yes. Your costumes just stay as is and you can use them if you change back. Unfortunately, this is the way all other regions have always worked, and around the console launch EME also changed their policy to be the same.
inb4 some people lose one of their weekly login buff

Now that it's "6 or 7 days," they shouldn't, if they were at the highest tier already.
kamizuma wrote: »
that and also when you're buying progression materials off other people then you're basically telling them to give up their progression for your's. If the price is going up then that means people are valuing their own progression more than other's (buyers are paying more/buying instead of farming it themselves AND sellers are either using it for themselves or selling even higher).

Clearly there's a portion of the playerbase who just says "screw progression, I'm just going to farm these talents and make a crapload of gold to buy costumes" or whatever. And in a twisted way, this is creating an economy -- where the "working class" is siphoning gold off the elites doing the high-end content. Not saying that it's healthy over the long term... but it has created a sort of twisted economic system.
ElinUsagi wrote: »
ElinLove wrote: »
2: Can't do it? At least freaking unbind the costumes from your character up to forced deletion, and leave them account bound, so you can still use the items that you DID pay for.

[...] They just won't, cause... well, crap service.

Just want to say again, they are unbinding costumes for people in this circumstance -- but only if you're absolutely stuck with no other choice. Again, please contact Support if this applies to you, if Support has not already contacted you anyway. (They opened tickets over the last few days for many people in this circumstance, so affected people should have already been contacted. I spoke with a few people I knew in this situation and they got contacted, as well as myself.)

Indeed, I was pushing pretty hard for them to at least offer this service to the people impacted, and they are doing it. But again, this only applies to people where deletion is the only possible option.

Damn, we are even willingly to spend money to keep cosmetics on characters we may lose because character per server limit and we get a no as an answer. For me this is annoying but I already knew this will happen again as it happened 2 years ago.

What do you mean no as an answer, exactly? I'm saying that yes, they will rebind for people in that circumstance. If you mean in some other circumstance and you just want to rebind... at this time they won't as a matter of policy, and that's a separate fight... but for right now, at least the people who are forced to delete characters need help first.
clfarron4 wrote: »
I was gonna say, it did say 812 days in item claim, I can't remember ever seeing something vanish before the allotted time.
Yeah, and, once you move them to inventory, they have no way to tell these character slot items apart from the ones they gave with the previous new character introductions, so they can't just go through and wipe them all that way either.

I'm only quoting what was said on stream.

I know. I think it was just a mistake about what aspect expires. In any case, hopefully they can confirm tomorrow.
kamizuma wrote: »
clearly there are people willing to pay the increased price

This is what I don't get to be perfectly honest. People act like the price is that high because the supply is so utterly constrained -- which is partly true -- but who is buying it? If no one were buying it at that price, it would drop. People are just selling for as much as they can get away with, no different than in any other market. Sure, EME could flood the market with talents to force the price down, but again -- someone is buying it at these prices. And for people who aren't so desperate to gear buy find ways to farm talents, they are making a killing feeding this demand at these prices.

Obviously I get that the efficient ways to farm talents are boring stuff that many people don't want to do, but some people are doing it, and they're making lots of gold. So this is really less about talents itself, but about the fact that BHS decided that high-end content should be a resource-sink, and low-end/solo farming content is a resource generator.
ElinLove wrote: »
2: Can't do it? At least freaking unbind the costumes from your character up to forced deletion, and leave them account bound, so you can still use the items that you DID pay for.

[...] They just won't, cause... well, crap service.

Just want to say again, they are unbinding costumes for people in this circumstance -- but only if you're absolutely stuck with no other choice. Again, please contact Support if this applies to you, if Support has not already contacted you anyway.

Indeed, I was pushing pretty hard for them to at least offer this service to the people impacted, and they are doing it. But again, this only applies to people where deletion is the only possible option.
I was gonna say, it did say 812 days in item claim, I can't remember ever seeing something vanish before the allotted time.
Yeah, and, once you move them to inventory, they have no way to tell these character slot items apart from the ones they gave with the previous new character introductions, so they can't just go through and wipe them all that way either.
As far as I know, that isn't the case. I asked about this and they said they will not be removing them from Item Claim, or from inventory. But, if you want to receive the free slots, you need to login before the merger to have them delivered to Item Claim. So the offer expires by the merger, but the slots themselves (once received) do not.
Alien99 wrote: »
Mr Counterpoint. Of course the TOS must protect them in the case of shutting down, and banning folks and other bad things happening. And in all those cases, the "customers" don't matter. But my point is that they just treated their entire player base badly - many of whom paid a lot of money over the years, and many of whom are Premier Monthly Spenders.
And my point is that it would seem to be very little additional work to avoid that.
Non-zero work, to be sure. But not very much work and not very much ongoing costs for doing that.
They made a choice and I think they deserve to be called out on it for what it is.
Personally I've made some little effort to preserve my work and expense. But little effort begets little effort, if you see what I mean. Little effort now and little effort going forward.

Well, here's what I can say. I am less concerned about the theoretical harm than the actual harm, particularly as someone who personally exceeded the character cap and had to worry about bound items. And as I've been trying to say on this forum for weeks now, if you really are harmed by this situation -- if you have no choice but to delete characters with bound cash shop items because of the merger -- contact EME support. If someone is really in this situation and has trouble getting the help they need (greater than 40 total characters with bound items on a single account and has no other options), send me a message and I can try to hook you up with help.

If EME were just leaving people out to dry and telling them to delete all their cash shop items and "tough luck," I would agree with you. But they are not. So you are calling them out for something they are not actually doing, despite what the FAQ may imply.
The ToS itself, anyway, has to be this way. What other choice do they have? It's not like they're taking "your stuff" and going to sell it at a pawn shop or something. The actual value of the items is exactly zero -- it's data on their server, and when they shut down the server, it's all gone. Plus, they have to be able to ban people who break the rules without any obligation regarding "their stuff." So it's basically impossible to write a legal agreement for an online service that grants ownership to things that require the online service to use (and can't possibly be exported to be used without the online service, as is the case with an MMO).


Now, regarding the merger, in exceptional cases where people had no choice but to delete characters (e.g. over 40 characters total across the servers, etc.), EME has been helping people to the degree possible. So if you're in that situation and have no choice but to delete characters, you should contact them. I would not just throw out cash shop items bound to a character without making every effort to get it resolved.
HAAYAAKD43 wrote: »
meanwhile important changes have still not been worked on. emporium shop revamp, fashion coupon store revamp, elite status bar etc.

FWIW, I know very well about the first two, but what exactly are people hoping to change about the Elite bar at this point? It has had some adjustments to it over the last while already, but I want to make sure I'm clear on what exactly people are hoping to change about the way it is now. (Other than the long-observed that the gold boost is basically useless.)
Alien99 wrote: »
If my IP changed, wouldn't I have to redo "Account Armor" code from my email?
That didn't happen, so I'm guessing no IP change.

FWIW, not necessarily, so long as nothing else changed on your machine. Even though my ISP changes my IP everytime I reconnect, I only rarely have to reconfirm the Account Armor.
Update: They fixed the second issue with tickets now, and I confirmed I could submit a ticket in the merge category and most of the others I tried. So anyway, *now* hopefully it works...

If you run into any combinations that give an error, feel free to let me know and I'll pass it along.
Wich dungeons?

They're hidden! The fun is trying to find them! </smartass>
tisnotme wrote: »
By the way, the ticket submission problem should be fixed now. (It was a server problem.)

My guess about the problem in the OP is either a) the launcher or one of its key files corrupted itself, or b) some security software is blocking one of the key dlls from working. Probably a reinstall of the launcher (without the full game) would fix it.

still cant submit a ticket areas that will let you type one out are
Ticket queue can't be blank
GameTERA
Issue Type:Change Issue Type
and that's when you get that far as ive come across the "submit a ticket" button to be blank not letting you type out a ticket
and that's even just now

You're right -- they fixed the first bug, and now there's a second one. :/
By the way, the ticket submission problem should be fixed now. (It was a server problem.)

My guess about the problem in the OP is either a) the launcher or one of its key files corrupted itself, or b) some security software is blocking one of the key dlls from working. Probably a reinstall of the launcher (without the full game) would fix it.
Yes, if you need to change your character's name due to the merger (or if you change it for any other reason), all the items bound to the character will stay the same. The items are actually bound to your character's internal system ID, so no matter how many times you change your name, the items will stay bound to that character.
I can only assume the reason for this is that if people see something that says, you have 18 of 20 available character spots, then they would assume they can make 2 more characters without having to buy new character slots. I can see newbs sending tickets wasting time asking why they can't make the last two characters and being told the reason. Even so, there should be a way to see how many slots you have available with some sort of reference to the fact that the character slots would still have to be purchased.

If it were up to me, I'd probably have something like:

10 / 12 characters created
(Each server accommodates up to 20 characters.)

That way it shows how many you have, how many slots you have unlocked, but also comments what the max is separately. Of course, there are probably other ways to do it too, if BHS set their mind to it.

I do assume it won't let you use a character slot item if you're already at the max, but haven't tried it either.
I really think this should have been communicated to us weeks if not months in advance. To just have a stealth nerf like that seems totally unprofessional.

You are not wrong. This is something that we discussed here on the forum a few months ago when it was announced in K-TERA (see here and here), but I don't think it's anything any of the other publishers announced in advance. (Perhaps they assume that players in the rest of the world are paying attention to K-TERA so already know these things months in advance?)

In any case, it at least should have been in the patch notes (even the EU notes only mentioned that the cap was shown), and it would have better to mention it beforehand for those not following K-TERA news.
I'm not sure what console you're on, but I can say that I had this happen once on my PS4 when my Internet connection was being flakey. Later I restarted the console, and it offered a patch of a normal size instead (so I cancelled the 40 GB version). I only had that happen once, but it makes me think there's some sort of weird bug with the patching through Sony/Playstation Store at times. Maybe you're on XB1 and this doesn't apply, though.
Dokibun wrote: »
Dokibun wrote: »
Shistar wrote: »
Dokibun wrote: »
Still having this issue even after patch. Can only access through VPN. please fix your game

I'm doing what KillerPenguins wrote. I hope it will fix the problem or I'll have to contact support...

I don't know what re-validate means.

The repair from the Tools section of the launcher. That being said, if it's working for you with VPN, you have some sort of routing problem and it's a different issue not the game itself.

It started doing this yesterday. How can I fix it? Should I just reset my wifi modem?

We talked on Discord, but just in case anyone else has the same problem, in this case there's probably not all that much you can do except trying to restart all your equipment (modem + computer, etc.) just in case. If a VPN is working, it seems to suggest that it's not something on your machine's side that's the problem. If it persists for a long time, I would do this:

1) Open a command prompt (Start -> type "cmd" -> press Enter) and type "ping patch.tera.enmasse-game.com" and take a screenshot of the output.

2) After that, in the same window, type "tracert diag.enmasse.com" and take a screenshot of that as well.

I would send that to [email protected] and/or send it in a ticket. The first point in a particular could help identify a bad patch server node that they can fix.
Dokibun wrote: »
Shistar wrote: »
Dokibun wrote: »
Still having this issue even after patch. Can only access through VPN. please fix your game

I'm doing what KillerPenguins wrote. I hope it will fix the problem or I'll have to contact support...

I don't know what re-validate means.

The repair from the Tools section of the launcher. That being said, if it's working for you with VPN, you have some sort of routing problem and it's a different issue not the game itself.
vkobe wrote: »
oh well now than i checked my account it seem bad, i have 21 characters on the 3 servers and we only got 8 characters slots and i have 10 characters outside of tempest reach

seem 17 september is last day in tera for me :/

I know this isn't the best solution, but you can transfer some characters to one of the PvP servers. If you're a F2P player, you can transfer two to MT or FF without needing any slots, and that'll put you at 19 on PvE. Then you'd only need 1 more slot to save them all. If you're Founders, you can move up to 8 to MT or FF, and wouldn't need to buy any more slots.

Again, I know this isn't a good solution, but at least it's an option to save your characters.
Yowza wrote: »
Elinu1 wrote: »
Person with more play time will keep the name.

Ah, okay. Do you know if there is a way to compare play times beforehand?

You can check your own play time, but no real way to know that of another player.
Maddhawk wrote: »
Cheapest MMO I've played
One of the least P2W MMOs I've played
Graphics still hold up after all this time

Unfortunately that [filtered] you were playing 3 years ago, it's alllll the same IE no major content.

Graphics are crap. Soon as you get more than 2-3 people together the game automatically throttles itself down. Even when it isn't throttled, it isn't anything to write about. If I had to pick an MMO that had truly great graphics, I would honestly pick Elder Scrolls Online. Sadly, the trading system in that game is a deal breaker for me.

I would say, more than graphics itself, TERA has a nice artstyle, both in terms of character design and also world design. ESO's world design is pretty nice and they have a good engine, but I can't say I'm a fan of the overall art style personally -- just not my style. I prefer the artstyle in TERA overall, despite the many limitations of the engine.
What lag though? I havent seen a single post complaining about lag in a long time. FPS issues, yes, but lag? None of it. In fact im pretty sure servers arent lagging because the player base is at all time low, and dropping even faster

Yesterday, there was some weird connectivity issue that affected some group of players, and using a VPN would bypass it. As someone mentioned, though, it did seem somewhat random who it struck. I assume some important router along the route was having a breakdown or something.
Vinyltails wrote: »
Professor Farnsworth : GOOD NEWS EVERYBODY

Yup, that's what I was thinking too. Though, in this case, it actually is good news. :p
ChakNense wrote: »
The thing is, I did not get the Slots through item claim.
I checked yesterday, and had nothing on the claim item.

Be sure to completely close and restart your launcher. If you keep the launcher open, it won't detect properly. And then it should show up in the last time of your one-time use item claim, although you won't necessarily see a notification about it.
Maddhawk wrote: »
That looks like a fishing email. I would be very cautious about investigating that link. Hover your mouse over it. Is the link different from what is posted in the email? Right click and check the properties. Finally, get on Discord and see if you can get more info from one the the EME staff on there. They are afk most of the time, but they are there every now and then and do respond.

Do note, GM Cobaltdragon does have all private messages blocked on Discord, but one of the others might respond.

It's not a phishing email; the codes do work. If you want to be cautious don't click any link and just go directly to account.enmasse.com to login and enter the code.

It's unlikely that people are going to be sending phishing emails regarding TERA in particular, but it is always good to be cautious.
I updated the opening post because I got some good news that the FAQ was actually incorrect, and there is no Wardrobe cap after all. Surplus items will not be deleted! This is great for everyone who has lots of wardrobe items across all three servers. I asked to get 100% confirmation on the bank as well, just in case, but if the wardrobe is not actually limited, I assume that the bank won't be either. (The bank will also try to combine the same item into stacks, so it's less likely to run into this problem.)


Thank you to those who prompted me to ask EME to reconfirm this info, and to EME who was willing to ask BHS about it. I was very worried about people potentially losing items, and am happy that doesn't seem to be the case.
TheKings wrote: »
Ah thanks counterpoint. Do I need to log off completely, because I've received nothing?

or try to check all chars, maybe you logged in with another char that you do not remember. Happened to me sometimes!

They're in your Item Claim, so it should not matter what you character you logged in as in this case.
tisnotme wrote: »
well I tried with one im deleting for this merge @counterpoint and tried at the same time to get back some of the recently used character (6) slots (that I used to try to keep alts on three servers) that @seandynamite stated in a post we could get back and the reply was

Assuming there's no other way to save the character (can't transfer it to one of the PvP servers or anything), I recommend asking for your case to be escalated. I think they're just following the normal policy without considering the special circumstances of the merger, assuming you really have no other choice.
Vorlon wrote: »
vkobe wrote: »
hellno wrote: »
BBGun wrote: »
Whelp CH has finally got what they want, they're now squeezing themselves in between TR and AV while they are headbutting each other competing for character names and guild names. I guess free transfers wasn't enough albeit the ppl who cared and wanted a bigger player population would have already transfered.

Whats gonna happen next? Is EME going to copy Gameforge and open up a new server a few weeks after? Damn a brand new fresh server with no economy or playerbase established, the existing players will love to to take advantage of all of that, hoard all the names, give the new players a false sense of healthy living population before returning to their own server. I laugh the day EME opens up a new server.

I didn't think 20 character slot for the merging 2 server was too bad, it couldn't get any much worser I thought, jokes on me, damn now a 3rd server and no increase in cap slots. I feel bad for the people having to delete their characters + bonus pity points if said characters has cosmetics + 2x multiplier if they are lootbox only items and/or paid with their own irl cash.

Who actually has over 40 characters they ACTIVELY play?

The amount of people this affects is pretty damn low compare to the good a server merger will do. Lets not let the few mess it up for the whole freaking population.

As for losing names, I get it sucks. I am pretty sure im going to lose a few names, but so what. We are actually going to have a more lively server with more people to play with. Rather lose my names then be on a dead server. (im on MT which is suppose to be one of the "lively" ones, and that [filtered] is dead)

well in the past i used multi characters to farm in tera when tera was important for me and so i bought some dress for my characters, at this time you could farm kyra potion even if your characters was in another servers or use some elite gifts you got when you raise your characters to 65, so it is how we got so many characters on severals servers before they merge vot, lot and hw to ff

and i bought my characters slots with real money, so i can say to you if i lost this money because server merge, i can directly uninstall tera :/

What if enmass refund the emp spent on those lost costumes and slots?

If someone is in the situation where they've exhausted all other options and must delete characters with bound cash shop items because of the merger, they really should contact support. I don't think they will refund the EMP spent for cosmetics, but in this special circumstance they will find a way to help them keep the cash shop items they bought.

So anyway, anyone who is legitimately in this circumstance really should send in a ticket and work it out.
It may be obvious, but just also to add: only worry about this if you really want to move characters from PvE to PvP or vice-versa. Your free slots will remain in your item claim if you don't need them now.

If all your characters are on a single server right now and you want them to stay on that type of server, do nothing and you'll be fine. Just hold onto the free slots for whenever in the future and be happy.

The only people who need to do anything at all are those who have characters over 2 or more servers of the same type (PvE or PvP), or, as I mentioned above, if you want to move between server types (PvE and PvP).
I'm also not sure if they can help because if anyone else has access to your account, then they might as well be you. It's not like it was "unauthorized access" if you gave them your password. This is basically why you should never share your credentials with anyone.

But besides that, yeah, unfortunately I think you will have to try again to submit a ticket.
66P6YL9MH3 wrote: »
So if I transfer, I only lose bank not my character slots?

Can you explain in more detail what you're trying to do?

Basically, the only reason to do any server transferring at the moment is if you need to move some characters from PvE to PvP or vice-versa. Otherwise, all three PvE servers are getting merged together, and all two PvP servers are getting merged together. So between these servers, there is no benefit to transferring.

If you have a very high number of characters spread over multiple characters, you may want to move some around. You can use this calculator script I created to check:

https://countrpt.github.io/tera-merge/

Assuming you are moving characters between PvE to PvP or vice-versa, you will have to first apply character slots to the destination server. If you're F2P you start with 2 slots on the server. You will also have to apply bank slots to the destination server so you have more than 1. When you transfer from one server to the other, none of the bank (or wardrobe) will travel with you. You have to move the bank/wardrobe contents do your inventory first so they're on the character when you transfer. (You can also use pet banks.)

But anyway... as I said, most people don't need to transfer at all except in very special circumstances. So if you explain more what you're trying to do, then it might help give better advice.
Shistar wrote: »
At least I'm not the only one...
I'm sorry to be this dumb but what is a VPN?

VPN is a tunnel to another server on the Internet, and you can use that tunnel to direct your Internet traffic. If you think of the Internet like a network of roads, and imagine one of the roads between you and your destination is blocked, a VPN allows you to reroute around the block. There are a number of gaming-centric VPN; one of the most famous is Mudfish. They tend to charge a small amount for the service.

Anyway, I'm not saying you should have to use one, but it's a way to workaround connectivity issues in some cases as they happen.
ElinLove wrote: »
Quite frankly, staying as a "filthy casul" is the best option in my view. Those are the ones that never get burned out of the game since they leave and come back at random.

Like, don't come to devote yourself to the game, just come for random fun as long as it doesn't tire you out. I would say TERA is a great game to just play at random instead of devoting yourself to it (frankly, that's not healthy in ANY game, but this one's situation begs for it)

I agree with this as well. As a casual pass-time (the way you might treat a mobile game, let's say), this game is quite fun. But it isn't able to handle the weight of most of those who want to make this their full-time game. There are some things EME could do to help here (and I think they should), but even if they did everything right, the true problems are deep-seated and structural within the base game and its global development plan.

In general, as you allude to, it's pretty hard for any MMO to survive the honeymoon period for most people if they try to make it their sole/primary focus game (so it's exactly like a honeymoon period in a marriage where less than half survive lol), but yeah -- TERA in particular has a tough time.
I've seen a few people with comments like that in Discord at the moment. I assume it's some sort of issue with the patch servers or with routing that's causing some people to have this issue. If you have a VPN available, you might be able to try that and see if it changes anything for you.
Ah thanks counterpoint. Do I need to log off completely, because I've received nothing?

Yeah, close the launcher, restart it, then enter a server on any character, and they should show up in Item Claim.
"We will have an official News Post going out tomorrow morning (as previously posted) with details on how to receive your 8 character slots and stating that Celestial Hills will be added to the server merge." KitTeaCup

So where's this official announcement?

http://tera.enmasse.com/news/posts/free-character-slots-at-login-on-tera-pc
I am still trying to see if anyone at EME can re-confirm about the total amount of temporary bank slots, so for now I updated the post to focus on the Wardrobe (which is clear/explicit from the FAQ), and just put a recommendation about bank tabs.
Zanni wrote: »
Yes, because it's a login event, you should have to close the launcher, re-open it, login, and then enter the game on any server/character. That should trigger it. I did confirm it worked for me, and multiple people on Discord said the same.

I've done that a few times and I just did it again, still not getting them. :/

In Item Claim? You should get 8 individual items there, but it might not trigger your notification.
Yes, because it's a login event, you should have to close the launcher, re-open it, login, and then enter the game on any server/character. That should trigger it. I did confirm it worked for me, and multiple people on Discord said the same.
If you have all your characters on one server, then yes, so long as you use it on the same server.

If you have characters on multiple servers, you should use the slot on the PvE and/or PvP server that has the most available slots.

But you can also just hold onto these slot items and use them after the merger.
arent there multiple pages of temporary bank/wardrobe tabs? iirc there is a number with arrows on the bottom to switch pages. this means there are almost infinite slots in the temp bank

The temp wardrobe it says outright in the FAQ that it maxes out at 4 slots (the Gameforge Merger FAQ also says the same thing). I will try to get extra confirmation on the temp bank slot limit, as it doesn't specifically say that in the FAQ right now, and now I forget where I saw it mentioned before.
FAQ wrote:
Q: Will my wardrobe be merged?

Wardrobe Expansions and items stored in the wardrobe will be retained. The number of wardrobe slots you will have in the merged wardrobe is equal to the highest number unlocked on either merging server. If there is not enough space available for them in the merged wardrobe, up to four temporary wardrobe tabs will be added as needed. (Surplus items will be deleted.) You may only withdraw items from these temporary tabs, so we recommend that you confirm in advance whether the number of items in the wardrobe will exceed this limit.
CornishRex wrote: »
Why should people that spend money on the game be treated specially LOL

I don't know if they should be treated "specially" (not any more so than people who bought the equivalent in-game indirectly, anyway, since it's the same), but nobody should lose "permanent" cash shop items just because it's bound to a character that has to be deleted.

I still say anyone in that situation (no matter how you bought the item) should contact support to ask to have it rebound, but only if you have no choice but to delete the character due to the merge (because otherwise there's no chance they'll do it, and you'll slow the queue down).
Elinu1 wrote: »
Leave it to CP to point out mEME's blunder.

To be fair, it was mentioned in the FAQ under the Wardrobe section, but until the decision today about CH it was never a factor. It's likely that the news EME is going to post tomorrow was going to have this info, but I didn't want to wait given how important it was.

It's also possible that they'll do something different with the merge somehow that'll avoid this (by splitting the merge in two stages?), so I'm taking a chance that I might be wrong. But at this point, I just don't want anyone to lose their stuff. Worst case, people save their stuff a different way and avoid the risk..
Kirasaka wrote: »
I was right, so many people left CH so now you have to merge. Guess your 'data' wasn't correct :^)

...Or it just proved that there were enough people taking advantage of the free transfer off that it strongly suggested that people would rather be merged, which was the whole point of leaving it to the data in the first place. No sense being a smartass when they actually do give people what they asked for after people demonstrated materially that it wasn't just talk that they wanted to move. (It's easy to get a vocal minority on the forum who claims to speak for everyone, but seeing people actually migrate proves the point.)

Kirasaka wrote: »
Way to go, everyone that has already moved has lost names, bank slots, character slots wardrobe slots, had to delete cash shop items, etc

As long as they kept at least one single character on CH (or move one back), their character and bank slots will be retained on the new server. And I can't see why anyone would have deleted cash shop items in the people they merged so far. If they did, that was really short-sighted given that they knew free character slots were coming anyway.

bad thing is, what are we all going to do if they ever decide to merge both servers after all this, into one big server. will they then raise the max character slots, or will we be stuck with only 20 still and have to lose more money?

I doubt they'll ever merge it down to 1, honestly, even until the eventual end of the game. But I hope that, if they do, this time they'll be willing to consider just doubling the max character count (as they should have done this time)...
kubitoid wrote: »
kamizuma wrote: »
nice 20 more characters to delete!
biggest mistake of ppl with many toons is that they dump everything in 1 account. shouldve spread alt characters across several accounts (even if theres no possibility to provide em all with elite status) to avoid deletion of stuff if things like merge happen

It's not just Elite, but founder status, account items, and TERA Rewards buffs as well. It's always been objectively better to have as many of your characters on one account as possible. Except when this happens.
I did ask about this too, but didn't get an updated answer. The general advice I got was to not take a risk and consider that it's called "temporary" intentionally and shouldn't be used as permanent storage. I recommend taking all your items out and moving them somewhere for safekeeping.
I want to make sure to get out this very important message now that CH was added to the merger of TR + AV:

(If you only have characters on FF and MT, this will not impact you personally.)

Add up the number of total bank + wardrobe slots you have on TR + AV + CH put together.

If you have more than 16 total bank slots, or more than 8 total wardrobe slots split across the three servers, and these slots are full of items, you are at risk of permanently losing items in the server merger.

TERA only has a maximum of 8 temporary bank slots, and a maximum of 4 temporary wardrobe slots. When the merge happens, it will reorganize your items to try to fill your bank/wardrobe and then overflow into the temporary bank/wardrobe. But if it goes past the maximum capacity of the temporary bank/wardrobe, surplus items will be deleted. Plus, because the game's reorganization is up to it, you cannot control which items it might delete once it hits the cap.


What should you do?
1. Make sure the total amount of items in your banks across all three PvE servers does not exceed 16 slots, and make sure the amount of items in your wardrobe across all three PvE server does not exceed 8 slots. You may move the extra items into character inventory or into bank pets as available.
2. Take a screenshot of all your bank and wardrobe tabs that you can use as an inventory after the merger is complete, just to be safe.


If the details of the merger that get announced tomorrow change the situation, I'll update the post, but for now -- prepare now.
G97AJL6WDD wrote: »
Just delete characters and cash cosmetics, after all, they are not yours :^)

I know you're being sarcastic, but of course that has to be in there because they have the right to ban you. But, suffice it to say, the likelihood of your best your customers (bought the most slots/cosmetics/etc.) being willing to spend more money after you just tell them to throw them out isn't high.

That said, if anyone is really impacted (i.e. no choice but to delete characters with cash shop items), I really suggest contacting support after you've done what you can.
Alien99 wrote: »
First there's a name "Merge" with "Server Merge" right. To fix collisions? With most play time winning, and others having to change on first login? Is that right?
And later, we gonna wipe all names for characters not logged in recently. Like we did a few years ago?
Is this what we are talking about when we talk about "Name Wipe"?

Yes, with the server merge, there is a "name merge" where the person with most play time wins, and the other has to change.

Then after that (4-6 weeks later), a name wipe for inactive characters.

Alien99 wrote: »
Seems odd to do name wipe after server merge Since a player with lots of time on a character, and not logging in for the merge, but not played recently gets to keep a name, and then gets it wiped later?
Seems like the name wipe on old not logged in characters should occur like three days after the free slot give away, but like three days before the merge so that folks don't have to rename characters twice. Shouldn't they attempt to free up the old much sought after names before the merge, and not after the merge. This allows those folks who haven't played all their toons in a while, but are paying attention and see the merge, to keep their names through the merge by logging into all their toons right before merge.
Something I'm missing?

When the FF merge happened, they did both at the same time, but I understand that it caused some problems and has some limitations. So they're trying to split the two events to avoid problems and take care of each thing one at a time.

Alien99 wrote: »
Why does it look like we are seeing so many problems with this server merge at the last minute? Like 6 days before it happens. Somehow seems rushed.

Well, we'll see what they announce tomorrow, but the decision to add CH is very last minute. I am still hoping they announce a delay to give people more time, because the three-server-merge means people risk losing bank and wardrobe items.

Alien99 wrote: »
And of course the whole thing is based on the lack of interest in actually fixing the problem, which is to make server identity "A Tag". You know like in Wow where folks name in world are followed by (*) meaning that they live on a different "Realm" / Server, than you do? All this nonsense rather than fixing the real problem. Clearly and End of Life strategy for the game. There are so many things right with this game - graphics quality, class design, active combat design, interesting story - where they bother with a story. Shame to see it contracting rather than fixing things so it can continue. On the one hand it expands to consoles and on the other hand, they mash the servers together rather than "Combining the Realms" as other games have done.

Reworking all this would require some major architectural changes to the game. A company like Blizzard can handle that kind of massive change on a running product, but yeah -- the TERA team isn't that big, and their game is based on third-party engines/tech. At their scale, the cost to just merge is many, many times less than the cost of to rearchitect all the servers. Suffice it to say, they're not WoW.
I made this calculator webpage to help you figure out the character slot situation:

https://countrpt.github.io/tera-merge/

But because you already have 16 slots available (15 used, 1 free), and you only have 1 character moving in from TR, you don't have to do anything at all.
Atvaark wrote: »
So you're saying people other than Kamizuma have more than 40 characters with costumes and gear to their name? If that is the case, sure, i understand then. But how likely is it?

I have to delete 4 characters between all the servers personally, and will have to use 19 character slots to save what I can. So not only is it likely, it's true. And I can tell you that they're not broker bots or anything; they all mean something to me, and many have cash shop items on them (in addition to gear on many and so on).

(As a founder, creating up to 8 characters per server was included anyway, and the others were just created with the additional slots when they added new classes.)

Edit: And by the way, for anyone else in my situation, I would wait just a bit more because they mentioned on the Friday stream that they are planning a discount on character slots. I'm going to wait to see if they announce something before buying the rest that aren't provided free.
Atvaark wrote: »
KanaSnow wrote: »
Darn, that's extremely depressing to read.
It's nice others are happy about CH merge, but this just made me seriously sad.

i genuinely want to know why this saddens you. What does the server merging take away from you?

Takes away characters and cash cosmetics if they can't work something out with support. People who have lots of characters spread over the servers are the ones most negatively affected by this change, since now they'll have to delete up to 20 characters they wouldn't have had to delete before. As much as people like "lol why do you need so many characters" people who created them don't deserve to have them erased. It really sucks that there's no other solution on the table that would still allow the merge to occur.
Supposedly, if you have a character above a certain level (I "think" level 40, but I can't remember for sure, even though I have seen several people post the recommendation), then you should be able to DELETE the character, but it will be on a 24 hour "hold". You can log in, buy an extra character slot from the EMP store, apply the slot, then CANCEL the deletion of the character. Just do it right away, right after you get logged in. This will supposedly allow you to log in, then keep the character you scheduled for deletion. I can NOT personally guarantee this will work, but I have seen several people suggest it, so it may be worth a shot.

FWIW, this is correct. Any character above level 40 gets a 24-hour cooldown that puts them in a "deletion state." While in that state, you can enter the server.

And yeah, the week before the merger they did give 5 free characters to everyone to address this problem, but unfortunately that's passed now.
I am happy for the fusion of ch, but the people who decided to go to another server and have lost their names and I include myself ... What will happen to the people who had to change their name? Can we have our original names again?

At this point, you can probably try to transfer back as soon as the 5-day cooldown expires, and hope that your name is still there. (You could create a character on CH now to "save" the name for yourself, assuming no one's taken it yet.) But in the end, you may need a name change ticket to swap it back to the main character.
I updated the script now to account for the fact that CH is being merged.
It's a nice tool, but I don't think it takes into account when we got free a character slot each time a new class was released and didn't use it. I had to literally test by making a new character then deleting it to see if I have the extra spot after the merge, which I did. wish there was a way to know how many slots we have open on each server without making junk characters and deleting them until we can't anymore.
Yeah, sadly I have no way of knowing how old your account is so I don't know how many extra slots you received or used over time. And sadly there's no way in game to see what you've used (or not used) except by trying to create or merge characters one at a time. It's not a great system. :/
They said the name wipe will happen at a later date after the merger is over. For now, whichever character has the most playtime will win any contested name.
Fonzy wrote: »
do you guys think they will merge CH? or not?

My honest to god bet is 50/50 chance. Delaying the release of the slots until the CH announcement suggests that it is at least something they are considering. Otherwise, if there were nothing to consider, no reason to delay. But deciding to add CH adds some problems (temp bank/wardrobe limits) and would cause a lot of chaos with only 6 days to go. So tough call, IMO. I'd just wait to see tomorrow.
It got pushed to tomorrow.

https://forums.enmasse.com/tera/discussion/28718/update-character-slots-and-other-questions
1. Temporary increase max character slots to max on every server. Highly doubt EME want and can do
2. Make an actual alt dump server because do you really think it's fair that CH used to be our home but now is used as a garage to put people's stuff?

1. Is what I and others suggested in the first place, but apparently that's not happening.

But 2. The only people who would be doing this for this reason are an extremely tiny minority who have characters exceeding 20 on *both* TR+AV and MT+FF, but somehow (for some reason?) didn't have characters on CH until now. Plus, as I said before, it's not as though they can transfer characters in bulk without the character slots either. I think this fear is overblown, and people are taking an off-comment out of context and making it into something way bigger than it has any chance of being.

It doesn't change the fact that, even aside this, some people might be transferring their characters to CH deliberately, and if they factor the current state of CH in their decision before the merger decision is final, they might misuse their slots, and there's no way of handling those cases fairly (if you give them more free slots as compensation, is that fair to those who waited?). So there's no perfect solution here.

I get that people wanted to get their free character slots and mass-exodus off the server to send a message about the merger, hopefully leading to a sway in the data. But if the demand is as high as this thread implies, it should not make any difference given that no one is getting the slots yet.
LancerJiva wrote: »
Or to dump alts to make it look like CH is active.

They can't dump their characters either without the free slots, though (unless they buy them on the cash shop), so the net effect is at best neutral, and the amount of people with excess characters should be a much smaller minority than the apparent CH majority that want to leave. If it isn't -- and there are more people buying slots to move to CH than the amount buying slots to move elsewhere -- that itself tells a story.

I'm not trying to be the enemy, but these arguments just aren't rational when you consider the numbers...
LancerJiva wrote: »
People wanted the slots to use on other servers to get out of CH, not move to CH.. that’s why there’s an uproar.

But you can't separate those people out from those who may want to move their character to CH for whatever reason, such as to prevent overflow. This whole situation is insane.
Fate of CH
- The decision will be made before character slots given tomorrow
- We will do joint messaging for CH's fate and character slot information

Can we quickly look at this.

What?

If they give everyone the slots and people use it on CH, and then the next day they announce "oh actually, we're merging CH after all", anyone who used their slots on CH already will be screwed. Independent of this "let's see what the traffic is like" gambit, this crazy ambiguity needs to be settled so people can make a proper clear-minded decision of what to do with their characters.
ElinUsagi wrote: »
kaeyre wrote: »
it's supposed to be against the rules but u know EME, doesn't enforce a damn thing

It's against the forum rules to advertise here, and would be against the game rules if it were for real money. But name trading for gold is permitted. (Not really saying it should be... but it is.)


But to the original point... I assume the reason you're seeing this now is because these are people who've been hoarding the name on characters with low/no play time, so they know full well they will lose it with the merger. They're trying to sell it now so that someone with higher play time can hope to lock it in... but it's totally a gamble. I wouldn't play that game, personally... but I don't agree with buying/selling names in general, so...

There are people selling names for real money, they even are doing auctions on those names. And those are being done on Discords that some player council players from TERA are members also.

That is something that they have said can be reported and is a bannable offense, but YMMV...
To be perfectly honest, the first step would be for EME to take an official stance that it's a problem. As of right now, as was mentioned in another thread, the official stance is that name selling for gold is allowed. (Only advertising on the forum is not.) If they don't believe there's something wrong with name-selling, why take steps to make it more difficult?

If they decide that it's a problem, there are lots of things they could do in all sorts of areas to make it harder.
I think there is an indirect way you can still do this.

1. When purchasing EMP, select Xsolla (the "700+ Payment Methods" option)
2. From the Xsolla window, choose PayPal

When you do that, it lists bank accounts in addition to credit cards, so I'm guessing it'll most likely also list PayPal credit.
HLK76PFWXT wrote: »
Most likely a trojan that will steal your soul and your chance at next life.
View the source if you want, but it isn't pretty lol. I just wanted to do something fast that worked... >_> At least it has 0 dependencies so it loads fast lol

Gatokatzen wrote: »
So this mean if i have 13 on mt and 4 on CH and transfer my CH to MT with the free slots, I need to create 3 more characters to keep my 20 slots in new server.
Sorry no -- I guess I should clarify that. The character slots that are delivered to your item claim are not temporary, and you'll be able to use them later if you want. So you can just use the 4 slots now, and hold onto the 4 more for later. (Some day in the future I imagine they'll increase the cap to 21.)
Because of the many questions about what people need to do to prepare for the merger, I prepared a very simple (ugly) tool to help people figure out what the impact of the merge is going to be on their characters.

https://countrpt.github.io/tera-merge/

All you have to do is enter the amount of characters you have on each server, and it will recommend actions you should take to prepare, such as using character slot items (and on which server(s) to use them) and whether you will have excess characters that need to be transferred or, worst case, deleted. (RIP Kami.)

It's a simple HTML/JavaScript page that doesn't send any data anywhere, so feel free to give it a try. I hope this helps people who are still confused about what they need to do. If there are any bugs, just let me know.
You missed one point which will help you specifically, but not everyone.

Starting tomorrow at 11am PDT until the merger happens, they will be distributing 8 free character slot items via item claim to everyone who logs in. If you use these character slots the server that has the most slots now (in your case either AV or TR since they're the same), you will then have a total of 10 slots on the merging server, and won't have to delete any.

So in your case, just use the character slot items, and you will be okay.

Now, if you had 15 on TR and also 15 on AV or something... then you'd be screwed because the max is 20. So in that case you'd have to transfer some off to either CH or MT/FF, or delete them.
Zoknahal wrote: »
Except that there is one company that actually does share drop rates, percentages and chances to get certain items from drops, with the entire playerbase, and is called Digital Extremes.

Well, that is a totally different kind of info. That sort of stuff I think they could share, and in some cases really should. Heck, even the TERA publishers in KR and JP share lootbox odds, as is required by law. (BHS also publishes the lootbox odds for PUBG worldwide, since it's also required in China.) But it's not really the same type of info as the internal metrics about specific server populations, logins, revenue, conversions, and so on. No matter what, there is just some stuff that companies keep private.
Vulcarion wrote: »
I watch the conversations unfold in this thread and I think to myself; how long will Counterpoint have to run damage control while EME stays on the sidelines... (he's doing a good job I'd say)

*sigh* I'm not trying to run damage control. I want the message about what people want to be clear to EME without all the accusations and irrational arguments getting in the way. The more people keep asking for irrational things, the more it just distracts from the real point and makes the community seem like whiny children who are throwing a fit because they aren't getting what they want (e.g. can't get access to internal metrics that basically no company would give, thinking a minority saving their characters from deletion is going to ruin their merge chances, acting like a few people swiping ranks is going to sway the balance, and on and on).
kaeyre wrote: »
it's supposed to be against the rules but u know EME, doesn't enforce a damn thing

It's against the forum rules to advertise here, and would be against the game rules if it were for real money. But name trading for gold is permitted. (Not really saying it should be... but it is.)
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.