TERA Online forum archive
Posts by Burble

Maintenance 04/01

We will be entering a maintenance downtime on 04/01 at 8:00 a.m. PDT for approximately 1 hour.
This will resolve an issue with brooch materials.

Thank you for your patience and understanding!

Maintenance 04/01

We will be entering into a maintenance downtime on 04/01 at 9:00 a.m. PDT for approximately 1 hour.
This maintenance will apply some internal server-side settings that should help alleviate recent connectivity issues.

Thank you for your patience and understanding!

This issue has been filed as a bug. Thank you for the report!
It's likely due to https://forums.enmasse.com/tera/discussion/30333/na-internet-issue-centurylink-server-lag-december-27-updated-4-pm
CH is back up.
We're working on getting CH back up as quickly as we can. Thanks for your patience.
OdcNm1t.gif

Please avoid necromancy.
Please avoid call-outs on the Forums. Your best course of action is to file a Support ticket and include the screenshots so that we can investigate.
If you have an issue with other players, please feel free to submit a support ticket and we can investigate: http://support.enmasse.com/tera/tickets/submit
FF and TR are back up. Thanks for your patience!
We experienced an issue last night/this morning with some credit card and PayPal purchases not being delivered. The time frame for the outage was between roughly 12:00 AM and 9:00 AM PDT.

I'm issuing refunds for those purchases that did not deliver, which you should see within 2-3 business days depending on your financial institution.
I'll update this post once I've completed sending the refunds out.
Selling accounts is against the Terms of Service and will result in a permanent ban from our services, please don't do that.
I'll take a look at this now.
Please check your active tickets, I've sent you a reply.
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