Just stop playing and let the game die. I reinstalled it a few days ago to see how things are going, and I'm not impressed, and while it's uninstalling I'm going to go ahead and explain WHY.
1 - Servers are dead. The number of channels went down since I last logged on (we were waiting on FIHM to be released on NA) from 10 to 3 the population has dropped so much. There is NOTHING to do besides instance queue the gear grind.
2 - The lag is even worse than before. I have an AMAZING computer (Nvidia GTX970 SSC, Z97-gaming 3 motherboard, Pentium i5-4670K, 32gigs DDR3) and my internet is 24 mbps download with 4 mbps upload on a wired connection, yet I am getting constant spikes of lag even when the least amount of people are on. Ping sits at about 60 then spikes to anywhere from 200 to 700 at low server hours, and then as soon as an event starts I hit 20,000 ping. TWENTY THOUSAND PING. And I can still sit here streaming YouTube, Crunchyroll, Facebook and doing everything else just fine, yeah this is not my connection it's the servers.
3 - I CAN'T EVEN USE MY CHARACTERS. I've seen some serious bugs in my time, I've been playing mmo's since freaking Shadowbane... But NEVER have I seen such a serious issue as the FFF:Fatal Client Exception bug. I currently have no less than 5 level 65's and I can only log onto two of them. Do you want to know why? Because Velika, or something with Velika's is corrupted. Using the teleportal from Highwatch to Velika got my brawler stuck in limbo, trying to hop onto that character loads to about 54% then crashes with the Fatal Client Exception error. Used a teleportal scroll on my Sorc when leveling, and he crashed too, and I can't get on that character either. Tried my warrior, which was just sitting in Velika, CRASHES EVERY TIME. A quick google search said to open a ticket and they'll move your character to velika, but you have to COMPLETELY REINSTALL THE CLIENT to fix this bug. That's a [filtered] serious issue and it's been around for a year? Horse [filtered]. So basically I can't touch most of my characters.
4 - The final straw was when I went to open a ticket on it. I immediately noticed an older ticket that hadn't been answered by any support staff. It's a ticket that I opened IN DECEMBER OF 2015 that never got answered. What a [filtered] joke. It literally has never been closed, and I opened it at the exact date and time of "2015-12-25 03:36AM PST" and according to the support page a support staff member "Updated" it at "2016-06-06 11:09AM PDT" but there is no update, so they LOOKED AT IT and then didn't bother to answer or close the ticket. It's no [filtered] wonder there is such a high volume of tickets if THIS is the type of support service they have.
This game deserves to burn. It had a ton of potential, [filtered] I was in the beta test and I pre-ordered TERA back on it's initial release, and I spent the first two years of the game playing it as my main MMO... but good god how it has fallen. Uninstall finished a few minutes ago, I'm not bothering with this again while EME is running the game. And to all of you mooks that still waste your time here, why? WHY subject yourself to this? I came back for 4 days and I'm already done. I went from +9 dreadnought to full +12 guile in that time, there isn't a challenge here and any generic real time combat MMO has the same combat system, and done better. Let this pile of trash die and don't give eme a cent of your hard earned money. They don't deserve it. You are throwing it into a black hole from which nothing will ever emerge, you get nothing for it.
And eme. Good god just die. Stay out of games. Stay out of publishing and stay out of development. You're quality of service makes even Wal-Mart and McDonald's appear as shining champions of a 5 star exemplary service standard by comparison.