TERA Online forum archive
TERA PC - General Discussion: Problems getting into game. (manage to log in, but no npc spawn)

I can get into the game, but once i do, its a dead world. no npcs, no players, my HP is zero, i cant use any skills.
I can't even log out, i have to crash the game.

the other times i try it, i only get as far as the character selection, and ill be stuck there. no way to exit, and will have to again force-crash the game.

any idea whats wrong ?

TERA PC - General Discussion#2 RonLaw01/08/2020, 08:52 AM

I have this same problem

TERA PC - General Discussion#3 Stowe01/08/2020, 08:54 AM

Seems like some big issue with the servers... Ages of Tera, never saw something near like this. I confess, i paniced!!
I runned EME-Diagnostic in client and it coming with some error, i even did a Repair! Was just last thinking of reinstall O_O

I guess we all just have to wait now. Just today that I had insomnia, oh dear... -_-

been having same issue for over an hour. Was fishing and game lagged super badly so i re-logged and havent been able to get past the character selection screen since. Sent ticket but yet to get a reply.

They are aware of the issue and are working on it. Hopefully it'll be fixed soon.

@counterpoint said:
They are aware of the issue and are working on it. Hopefully it'll be fixed soon.

kay thanks.

TERA PC - General Discussion#7 RonLaw01/08/2020, 09:08 AM

@counterpoint said:
They are aware of the issue and are working on it. Hopefully it'll be fixed soon.

They aren't even awake yet who you kidding.

TERA PC - General Discussion#8 Iato01/08/2020, 09:16 AM

I thought I was having trouble with my computer or connection. Went thru running the launcher diagnosis, launcher fix, restarting my computer, restarting my modem and router, did the "reset connection" procedures. Wish there would be some notice on the launcher stating they had troubles instead of me having to jump thru hoops just to find no trouble on my end. Checked the server status and it showed that it was up. and it still does....

been messed up going on 2hrs now. seems the PvP server is unaffected.......figures.

TERA PC - General Discussion#10 Stowe01/08/2020, 09:22 AM

@Iato said:
I thought I was having trouble with my computer or connection. Went thru running the launcher diagnosis, launcher fix, restarting my computer, restarting my modem and router, did the "reset connection" procedures. Wish there would be some notice on the launcher stating they had troubles instead of me having to jump thru hoops just to find no trouble on my end. Checked the server status and it showed that it was up. and it still does....I keep wondering why I'm still paying for Elite status when I'm barely on the server anymore.

I did all that too, in the end i felt like a clown. -_-

Everything looks back to normal now, at least for me and those on Discord ATM.

Same problem

@counterpoint said:
Everything looks back to normal now, at least for me and those on Discord ATM.

This guy xd I'm stuck on character selection. Dont say "normal". My character are stuck in gridion :)

Cant login or do anything anymore and got trapped in a BG

After the update went through, I am not stuck at the character selection screen and unable to continue from there, is there anyone else having a similar issue?

@Konatta98 said:

@counterpoint said:
Everything looks back to normal now, at least for me and those on Discord ATM.

This guy xd I'm stuck on character selection. Dont say "normal". My character are stuck in gridion :)

...this was as of the time I wrote it, which was nearly 11 hours before when things were fine. Please check the timestamp...

Please fix the game. Ty.

TERA PC - General Discussion#18 Alurya01/08/2020, 09:23 PM

Well, I don't mind, every service has their problems sometimes. But what I mind is to have these kind of issues and they don't compesate with nothing. At least, give us some event or other kind of compesation.

TERA PC - General Discussion#19 Anung01/08/2020, 09:55 PM

bg credits x3 hahahaha

I think alot of people were upset by what happened with the servers, will there be any sort of compensation?

@Anung said:
bg credits x3 hahahaha

bg credits big meme

TERA PC - General Discussion#22 Anung01/08/2020, 10:03 PM

@Konatta98 said:

@Anung said:
bg credits x3 hahahaha

bg credits big meme

Buddy, you are a meme lol, btw I was being sarcastic with the bg credits.

What my problem with this is, is that there are no updates. Twitter is quiet, even though the game is still broken (just tried to log in, stuck on loading screen with no loading bar). There are no updates on the forums and we all just sitting waiting, with no idea what is happening or what to expect on the time. The "issues are fixed now" about 40 minutes ago are a joke. Also, why are the servers still up if there is an issue? Take the servers down and fix the issue, so people don't try to log in and run to the forums to figure out whats going on.

@VictoriaKeat said:
What my problem with this is, is that there are no updates. Twitter is quiet, even though the game is still broken (just tried to log in, stuck on loading screen with no loading bar). There are no updates on the forums and we all just sitting waiting, with no idea what is happening or what to expect on the time. The "issues are fixed now" about 40 minutes ago are a joke. Also, why are the servers still up if there is an issue? Take the servers down and fix the issue, so people don't try to log in and run to the forums to figure out whats going on.

The forums are a joke.
If you'd like any updates that aren't given by the player council, I'd recommend discord.

@Anung said:

@Konatta98 said:

@Anung said:
bg credits x3 hahahaha

bg credits big meme

Buddy, you are a meme lol, btw I was being sarcastic with the bg credits.

big meme x2

@VictoriaKeat said:
What my problem with this is, is that there are no updates. Twitter is quiet, even though the game is still broken (just tried to log in, stuck on loading screen with no loading bar). There are no updates on the forums and we all just sitting waiting, with no idea what is happening or what to expect on the time. The "issues are fixed now" about 40 minutes ago are a joke. Also, why are the servers still up if there is an issue? Take the servers down and fix the issue, so people don't try to log in and run to the forums to figure out whats going on.

Well, we have +5-6 years with that, since Tonke left eme.

The forums are a joke.
If you'd like any updates that aren't given by the player council, I'd recommend discord.

Their discord doesn't have much information on what is going either. I guess all we can do for now is sit and wait.

TERA PC - General Discussion#28 TheJimbo01/08/2020, 10:25 PM

Funny thing is the PvP server seems totally unaffected by this "BUG".

@TheJimbo said:
Funny thing is the PvP server seems totally unaffected by this "BUG".

Could be because there are less players? Different providers? That is a weird situation. You would think that both servers would be down if they were having issues.

It looks like the situation is returning to normal at least for some of us right now. I was able to login to both servers and others on Discord are reporting the same. Doesn't mean we're out of the woods yet (haven't gotten an official word), but it seems to be getting better.

TERA PC - General Discussion#31 Shunkou01/08/2020, 10:44 PM

Was able to log in, but noticed that the buffs to BGs and DGs are now up.

If you're having trouble getting past the loading screen try logging onto a different character and then back to your main. Some players were reporting that issue and having success with the workaround so I thought I'd share it here if there was anyone struggling.

We're stuck at Gridiron! Server is frozen and with a lot of lag. This is the end? I thought it would take a few more months.

Btw saying it is "fixed" all while the game randomly lags is not "fixed". It took me less than an hour to hit first lag spike, and another one within 30 minutes. /quit for the day. Fix your server Tera.

@VictoriaKeat said:
Btw saying it is "fixed" all while the game randomly lags is not "fixed". It took me less than an hour to hit first lag spike, and another one within 30 minutes. /quit for the day. Fix your server Tera.

Just for clarify, you've mentioned this a few times, but where exactly was someone claiming it was fixed?

Still can't login.
Outstanding work. It's not like this ever happens.
It's good for companies people enjoy being treated poorly and like wallets.

@counterpoint You are right. No one said it was fixed. That is the exact problem.
Why is the server up when are still obvious issues?
Where is the updates on what is going on?
Where is our estimated time for it to resolved?

Players are left in the dark, frustrated that its working one moment, and next we are stuck in the game.

I know you doing your best here, and I'm not pointing my fingers at you or the company. But this could be done in much better and proper way. Just putting a "we are aware of the issues" is not exactly the best way to address the issue. But anyway. I take my leave.

Just wait, in a day or two, there will be entitled american kids creating "We need compensation " threads....

@MatrixOfLeaders said:
Just wait, in a day or two, there will be entitled american kids creating "We need compensation " threads....

as an american, i agree with this and would like compensation for not being able to do the event :) (not really, but it would be a nice gesture)

@MatrixOfLeaders said:
Just wait, in a day or two, there will be entitled american kids creating "We need compensation " threads....

It's not like some people have limited time due to work while paying for elite right?
Also, funny you mention americans when it's basically an international server.

Rip servers 2k20

@MatrixOfLeaders said:
Just wait, in a day or two, there will be entitled american kids creating "We need compensation " threads....

Okay. I play a lot. I tend to gather 40-50 elite boxes from Exodor and about 5-6 runs of AQ a day, not to mention guardian missions, GG's, events and etc. Today I haven't been able to do half of the normal stuff I do on normal day. So yes, I want compensation.

TERA PC - General Discussion#43 Anung01/09/2020, 12:40 AM

Jesus the last reply cracked me up hahaha

didn't expect - from eme
a problem that is really affecting everyone and yet they don't speak a word to try to calm down the players.

@YKPDEWNARE said:
Rip servers 2k20

It is the same everywhere every year.
Years change, [filtered] remains the same.

Hello, it's been a few days since I've been trying to play TERA (application downloaded on steam), however nothing happens when clicking on the servers, as the error is the latest patch, I ask for help on behalf of players who are suffering from this problem similar to other commented years ago. I'm a little intrigued to know that mistakes like this continue to persist ( remembering that support is a few days away without answering me too), but in these days of research I have not reached any results, I ask for immediate help, I will put some initial prints, feel free to comment.![

Note: I was informed that previous repairs with related problems were for previous versions, so an investigation is needed for the patch of 2019-2020.

file:///C:/Users/GeanS/OneDrive/%C3%81rea%20de%20Trabalho/Nova%20pasta%20(2)/2.png
file:///C:/Users/GeanS/OneDrive/%C3%81rea%20de%20Trabalho/Nova%20pasta%20(2)/1.png

I can not log in to all my characters still sticks in load screen . i did try the advise quit game and log in another ,but i still cant get in the one i want. i reinstalled the game thinking it would help it didn't. those i can log in , i sat there watching the screen for 20 minutes and the health bar and energy bar were zero and i couldn't see any npcs and i couldn't do any skills . i couldn't log out had to force close . i know it says its fixed but i am not the only one, my whole guild pretty much logged on to force close from what i am told . not sure who is playing but lucky you your one of the few.

TERA PC - General Discussion#48 Furhyan01/09/2020, 02:27 AM

Welp, I guess it was my queue to stop being lazy and do something else then looking at my screen and asking myself... which dungeon is worth running X). Oh, I'm not whining, I just thought I was the one having issues with my connection. Fiew.

TERA PC - General Discussion#49 DJDVX01/09/2020, 02:42 AM

@PP597W94LA said:
didn't expect - from eme
a problem that is really affecting everyone and yet they don't speak a word to try to calm down the players.

id rather see them there working on the issue not on the forums tryin to calm ppl down which wont work anyways..
they are already posting updates to the fact they workin on it..

go play another game or shower..or clean ur house or go outside , go to walmart etc lol :P

So which is it, was maintenance postponed or is it happening now? Is this issue only with Velika? It's the only one showing as down right now.

Enmmasse has a Big Meme
https://tenor.com/view/monkey-computer-not-working-computer-broken-computer-problems-computer-issues-gif-12674712

@DJDVX disse:

@PP597W94LA said:
didn't expect - from eme
a problem that is really affecting everyone and yet they don't speak a word to try to calm down the players.

id rather see them there working on the issue not on the forums tryin to calm ppl down which wont work anyways..
they are already posting updates to the fact they workin on it..

go play another game or shower..or clean ur house or go outside , go to walmart etc lol :P

Try to calm down the people here on the forum would already help keep the peace because we would know they are active and work to tidy up.

Doing their job in the shade just makes things crazier because I don't have problem information or know we really are trying to fix or sleep to fix another day.

of the impression of abandonment they do not speak anything forum.
since this is where you should pass the information ...

Oh look it that. They managed to keep server up for maybe 3-4 hours? And its down again. Here goes my dg run and also a 15 minute debuff because I had to drop group. Cant disband, cant zone back in or nothing. This is just ridiculous.

TERA PC - General Discussion#54 tisnotme01/10/2020, 07:23 AM

@YKPDEWNARE said:
Rip servers 2k20

Y2020K bug :3

I still can not enter the servers,unistalled and installed, I believe it is some blocking coming from the connection, is that it ? the enmasse.txt file shows me something with PORTS: Fail :

"We were unable to connect to our servers in a timely manner from this computer. Please check your internet connection is active and functioning."

@MELH9GLX5R said:
I still can not enter the servers,unistalled and installed, I believe it is some blocking coming from the connection, is that it ? the enmasse.txt file shows me something with PORTS: Fail :

"We were unable to connect to our servers in a timely manner from this computer. Please check your internet connection is active and functioning."

I would open a support ticket. The issue this thread talks about was resolved so if you're still having problems something else is going on.

During this downtime, maybe take a walk, get out of the basement, enjoy these record high temps before the front comes through :)
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