TERA Online forum archive
TERA PC - General Discussion: thanks for the new launcher update all i get now is the BSOD

well dont think ill be playing much more any more
with the new launcher , now when i try to launch the game all i get is the blue screen of death
and i can see any way to rectify this with the new set up
RIP

Totally not a new feature hinting you should uninstall~

Cough
At least mention the OS for possible troubleshoots.

If you could also mention the stop code and related driver that'd help. BSOD in recent versions of Windows almost always related to device drivers somehow, so not sure how TERA itself could trigger it just by moving to the launcher (the game itself didn't change at all, and the launcher is just a different way of starting it).

If you're continuing to have the issue send a ticket to support.

@MargaretRose said:
Totally not a new feature hinting you should uninstall~

Cough
At least mention the OS for possible troubleshoots.

win 10
hinting and yes im getting frustrated enough to uninstall~

@counterpoint said:
If you could also mention the stop code and related driver that'd help. BSOD in recent versions of Windows almost always relate to device drivers or hardware somehow, so not sure how TERA itself could trigger it just by moving to the new launcher (the game itself didn't change at all, and the launcher is just a different way of starting it).

If you're continuing to have the issue send a ticket to support.

stop code ?
hit the play button on the launcher and i can hear it doing the load screen in to the game as it goes straight to a blue screen , i have to shut the pc down to get the screen back
its the only game that causes it and last time it did this to me ages back it was the res/dpi settings that had changed to some thing my gpu/display device doesnt like in game and i had to re set them , cant seem to get in to do this now

@tisnotme said:

@MargaretRose said:
Totally not a new feature hinting you should uninstall~

Cough
At least mention the OS for possible troubleshoots.

win 10
hinting and yes im getting frustrated enough to uninstall~

@counterpoint said:
If you could also mention the stop code and related driver that'd help. BSOD in recent versions of Windows almost always relate to device drivers or hardware somehow, so not sure how TERA itself could trigger it just by moving to the new launcher (the game itself didn't change at all, and the launcher is just a different way of starting it).

If you're continuing to have the issue send a ticket to support.

stop code ?
hit the play button on the launcher and i can hear it doing the load screen in to the game as it goes straight to a blue screen , i have to shut the pc down to get the screen back
its the only game that causes it and last time it did this to me ages back it was the res/dpi settings that had changed to some thing my gpu/display device doesnt like in game and i had to re set them , cant seem to get in to do this now

Stop code is the code that Windows provides for troubleshooting issues when a BSOD occures.

> @Naru2008 said:
> (Quote)
> Stop code is the code that Windows provides for troubleshooting issues when a BSOD occures.

Thanks
Was thinking I'm ment to be looking for an on screen code pop up like others the game throughs up

Yeah from what you're describing it sounds like what probably happened is that it reset the settings and now is trying to launch at that resolution that causes your computer to BSOD. Honestly your computer should not do this whatever resolution it chooses but anyway...

To fix it may be easiest to go to Client\S1Game\Config and edit the S1Option.ini file. You can set "IS_FULLSCREEN=False", "SCREENMODE=2", and change "RESOLUTION_X" and "RESOLUTION_Y" to whatever you want and save. Then once you get in-game you can make further changes.

There is the other thing too , since the first time I had this problem I've been running a window instead of full screen and with this launcher change it went back to full screen as well

@tisnotme said:
There is the other thing too , since the first time I had this problem I've been running a window instead of full screen and with this launcher change it went back to full screen as well

Yeah, that's the default for a new installation, so your config files probably got reset. The steps above should reset it. That said... your computer should never BSOD just by loading any program fullscreen regardless of the resolution, so you might consider also trying things like updating drivers (etc.).

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