TERA Online forum archive
TERA PC - General Discussion: Constantly freezing and crashing, trying to fix for months

So I have been playing Tera for approx 6 months, and ever since day 1 I would constantly get game freezes and crashes when in towns (ie Highwatch or Velika) about 90% of the time. The other 10% would be in caimen raids for example.

I have done my research and believe me when I say this, I have exhausted it ALL!...

Details of the "freezes and crashes" are simply this.
The game would freeze, background sounds and music still running but getting broken up, and the inevitable crash would follow if I left it untouched for a min or so. If I would ctrl-alt-del in an effort to bring up task manager and cancel out again, most of the time it would unfreeze and I could continue on until the next freeze/crash (more than once every game if I stayed in the same area). Sometimes I am not so lucky and the game will crash to desktop without and error message, but sometimes with the "out of memory error" that we have all heard about.

Details of my rig

i78700k co 4.8 aio liquid cooling
64gb ddr4 3000mhz ram under xmp1 profile
500gb m2 nvme ssd (os/c:)
2x 250gb sata ssds (t-force), one of which holds my steam and all it's games such as Tera
MSI radeon Vega 64 reference (oc)

Other details that probably don't pertain but who knows

240hz freesync gaming monitor
Soundblaster AE5 dedicated soundcard
Focusrite external audio interface that powers my AT2020 xlr mic
Peripherals such as a razor gamepad (yes I tried to disconnect due to the researched memory leak) no change; and my arcade stick for SFV (tried the same troubleshooting, same result).

Now, I have tried everything I can think of including but not limited to...

-disabling all oc
-installing on main nvme ssd (with and without steam)
-disconnecting gaming accessories
-modifying the ini file
-setting up a graphics profile for Tera via my radeon software (to try and limit cpu load)
-installing process lasso and disabling hyperthreading for Tera specifically
-swapping out memory sticks
-dropping in game settings (relieves some memory, but the issue would eventually surface)
-forcing dx9 and use of all cores via steam launch options
-adding exceptions through anti virus (windows defender), and also disabling the anti virus and firewall entirely
-and I am sure I am forgetting a lot of other troubleshooting attempts that I have made.

Of all the research I have made, I have become very aware that "memory leaks" have affected lots of users, but situation seems to be a bit more rare.

I found one other guy who was experiencing the same thing but with a gtx1080 instead, leading me to give up the idea that it might be AMD related.

I don't even care about the low fps in areas as I know that is our sufferage due to the game being a 32bit application for god knows whatever reason.
I just wish I didn't have to sit there and squint in anticipation of the game freezing and crashing every time I try to play.

*of note, I could be out doing quests etc and be okay for hours, but when I hit town (which we all do in mmos) is for the majority of the time...when sh;t hits the fan...:/

I can go to channel 2 in highwatch for example and be decently okay for most of the time (will still freeze/crash once in a while though), but at that point I am an outcast and basically playing a single player game.

I can do dungeons with a party and usually be okay, actually it almost never crashes in dungeons (very minimal although it has happened), I can do even a good amount of raids (where the fps tanks hard) and still hold without freezing (but again it can happen and has, even today).
I just gotta say that again, most of the time, it is in either highwatch or velika (so far), I can literally reproduce the issue whenever I want by simply stepping foot inside of those zones, or pushing a raid hard.

Any ideas out there? I am stumped! I love the game, but this stuff is really getting to me because I feel like I have to push it aside because I can't play it :/

I should also add that I have monitored my temps (all good) and core usage (yes two cores showing higher than the rest but nothing alarming), my memory seems to go MUCH higher than most users (as of the research I have done)...it goes upward of 2.7-9gb usage at it's highest via task manager when in those busy areas.
Most of the research I have done has people stating that their usage stays below 2gb as it should due to it being a 32bit game. But I wonder if it's because I have so much ram installed that my usage forces itself high?...
But I did try with 32gb of ddr4 at 2666mhz without xmp, and still same result...go shoulder shrug

Okay, so what I have noticed today is that the mem usage doesn't seem to spike up anymore than again 2.9 during the freeze (while checking with task manager), but my systems fans etc ramp up (as if just starting a new game ie gpu/cpu load). But when I alt-ctrl-del and escape and cancel, everything settles down again, I can most of the time, continue my game until the next freeze.

Is it possible this is related to my wifi card? I am on 5gz at 600down and 25up. It's the only item of my pc that might be a bit more "unique" than other people with Tera issues. It's a killer 1505 wifi card and serves me well on every other game/application.
Is there a setting I should change regarding network in the Tera file? (in an attempt to determine if this is the issue).

Again, the issue is persistent in heavy loaded areas such as cities and raids, so it could either be graphical (tried everything I could think of), or something to do with network load...

I don't see my cpu jumping much during this either, but will keep a close eye with HW monitor.

Looking for any ideas here guys, if I had hair...I would be pulling it out!

So my temps seem to be pretty consistent fluctuating from 65-80 (not the best, but the game burns two cores with the load) during game play running around in highwatch channel 1 (medium occupancy).
But when the "freeze" happens, is when the temps start to climb a few degrees until I alt-tab-ctrl and cancel out.

My network connection seems to hold solid, so I don't think it's that...

What in the actual heck is going on? I can't help but think it's something simple that I have been over looking...
Unless it's simply communication between my ram and cpu with this specific motherboard, but all other games...no issue.

I am using an Alienware aurora r7 for what it's worth. This is the ONLY game I have ever had issues with, and it's gotta be due to it being both 32bit and dx9. But being on windows 10 64bit and using a graphics card capable of running dx9, none of this makes logical sense to me.

Attached are images of HW monitor and GPU-z readings during my standing still in highwatch. If I start to run around, it will freeze within a minute.

https://imgur.com/a/6h08eu9

Honestly, it's almost impossible to know what's causing it from here, other than to say that obviously it shouldn't be happening. A lot of people hang out in the cities for hours with much less-powerful rigs. The thing I would have guessed from what I've seen in the past is that there can be additional overhead if an aggressive file scanner was trying to inspect every file when the game needed it (as when you get to the city there are a lot of models the game needs to load constantly), but given that you said you already said you tried disabling security software, it doesn't seem to be that. The other thing I would have mentioned from past experience was to unplug absolutely every USB device except the keyboard, but it seems you might have tried that.

Only thing I can think to try is to try clean-booting the system with nothing running but the bare minimum and TERA just to confirm it makes no difference, but I'm not sure that it will. Also you might try uninstalling/disabling all motherboard utilities and any "game overlays" (Discord, AMD whatever), including anything that tries to do any sort of game performance adjustments -- basically try to get the computer to as "blank" of a state as possible to reduce anything that might interfere. I remember after upgrading this machine I had to try multiple formats/reinstalls and all sorts of craziness until I discovered that it was motherboard manufacturer's own utilities that were causing crashes, but who knows what it might be in your case.

I wish you the best of luck in any case.

Thanks for the reply,

I havent tried unplugging my audio interface, webcam, etc...just the gaming peripherals. But the memory doesn't seem to be "leaking" it sits at 2.3-.25 when functioning properly (outside of cities and raids), so I doubt anything is causing a leak.

I have reinstalled this game many times, on different drives with and without steam and got the same result.

When I launch games, I typically have nothing running in the background, especially with Tera.

It's such a bizzare issue I have here.

@5WG9CLR9R4 said:
I havent tried unplugging my audio interface, webcam, etc...just the gaming peripherals. But the memory doesn't seem to be "leaking" it sits at 2.3-.25 when functioning properly (outside of cities and raids), so I doubt anything is causing a leak.

You can't get much higher than that anyway because it's a 32-bit game. Once it reaches the memory limit, it'll probably just crash. So it still could be a memory leak and reaching the limit even at those levels. I'd definitely try unplugging absolutely everything (and running in safe mode to turn off absolutely everything you can) just to eliminate causes. If if you have no programs openly running in the background, there are tons of drivers and utilities that run their services anyway.

I have reinstalled this game many times, on different drives with and without steam and got the same result.

Yeah, what I meant is last time I had an issue like this I had to reinstall the whole OS many times to try to narrow it down until I finally found it. So yeah, troubleshooting these things can be a pain.

Deff not installing the OS over again, as the problem is directly related to Tera. If I was having issues outside of it, possibly...

Yes, good point regarding the memory. Again from the research I have done, most people say there memory usage doesn't exceed even 2gb, so it's possible I guess.
What if the issue is linked to my keyboard/mouse? Da fudge do I do then? lol (Alienware gaming keyboard/mouse)

Perhaps some folks could do me a favor? Post what your memory usage reads in game with medium to high settings? (yes I already tried dropping all settings, but admittedly...I think I remember the crash taking slightly longer to surface...hmmm)

At lowest, when questing (just me and the mobs), I will see about 1.7gb of usage. But in town, even without a population (ch2 highwatch for example), it would easily exceed 2gb. With more players and running around (creating stress on the system), it will exceed 2.7.

Would be unfortunate if I had to unplug certain peripherals just to play Tera (because I use them for other games).

Would disabling via device manager suffice? for trial and error...Or is an actual physical disconnect required?

Still open to ideas outside of memory leaks as well though folks, but it is sure looking grim...

TERA PC - General Discussion#10 Laemie10/13/2019, 10:54 AM

My Tera's memory usage goes about 2-2.5gb in Highwatch, iv never experienced what youre havin though, my setting is high, everything is max except for shadow, effect and lurid display.

Also i have 16gb of RAM.

Already tried resetting the s1 like 3 billion times :/.
Its gotta be some memory issue or compatibility issue with my vega 64 graphics. But I know there are many users with AMD graphics and no issues.

So stumped.
TERA PC - General Discussion#12 Laemie10/13/2019, 11:22 AM

I am actually using an AMD card, is a RX470, it works perfectly though.

My CPU is an i7 2600 if it matters.

It's sad because I did spend a lot of money on emp etc (because I like the game and support it), but it's almost quite literally unplayable and my faith in it "fixing itself" has gone.

The new content comes in a couple days too...

Bummer
TERA PC - General Discussion#14 Laemie10/13/2019, 02:02 PM

The only things i can suggest right now are to make an exception for the whole Tera folder as it used to be the work around for the massive stutter/crashes for most people, and maybe turn down your aeriel to 1 to get rid of the sun (if yours is at 2) because that also used to cause alot of stuttering for some people (Not me though but thats what i heard)

Other than that, you might have to jump onto their discord if you want more opinions as the forums is rather slow nowadays, its kinda abandonned, best of luck : )

Did the anti virus folder exception already as well...:/

Going to try and downclock my GPU in Hope's that maybe makes a difference? Maybe Tera has an issue with the speed of the HBM memory that the Vega series of Radeon card use?

Almost going to have to accept that I will have to move on.

Well under clocking the gpu didn't change anything either.
FML

Desperate for a resolution here.

So I attempted to disable everything within device manager, and several restarts and attempts to play the game later. Issue still persists.

I wonder if it has anything to do with my monitor being connected via hdmi (possibly seeing two active audio sources)? Even though my dedicated sound card is my default audio source while everything else is disabled as far as audio output goes.

I just know it's gotta be something really dumb...

That's a no for my hdmi last resort theory.

This has to be either Vega incompatibility or software related (on Teras end). Guess all I can do now is cross my fingers that the patch tomorrow magically fixes it.

Literally every other game works as expected on my PC, this one is the only exception.
Essentially throwing my hands up here and calling it a fail.

Thanks to those that did their best to try and help.

With that said, I will gift 25 strongbox keys to anyone brainiac that figures out this mess, as my efforts are exhausted.

Thanks all

That's TERA for you - the more powerful your rig, the worse it performs.

Will the new area bring with it performance fixes? Highly doubtful, but maybe we'll be surprised.

I had a similar problem you described. Mine would freeze for 10 - 20 seconds while the background sound would continue. I discovered that it was because my bios had reset to default and ran my memory at a lower speed. Reloaded my xmp profile and the freezing went away.

Poor thing, I’m playing on a potato computer that is 5-yrs old. Game takes about 5mins to start after pressing PLAY on the launcher. Everyone is grey shadows in Giridon. But overall game and models are smooth in dungeons and TERA is very playable and enjoyable for me.
I think my graphic card is GeForce 600+ something(from 5yrs ago) , and I can’t play Tera on the highest settings, it looks something like this:


You seem to have a really decked out PC so it can’t be a hardware thing. It’s probably something soft in your OS, as some suggested maybe a memory leak. :)

Actually I know nuts about PC hardware ;P
> @TJN5AF3773 said:
> I had a similar problem you described. Mine would freeze for 10 - 20 seconds while the background sound would continue. I discovered that it was because my bios had reset to default and ran my memory at a lower speed. Reloaded my xmp profile and the freezing went away.

My drivers for literally everything is always up to date, especially the bios.

My freeze is different, it doesnt fix itself, it will stay there until it closes/crashes, or until I cancel out of ctrl-alt-del.

I am starting to think that maybe it isn't utilizing my graphics card at all? When I monitor via GPU-z, it bounces to maybe 7% use, and that could be just because I am using windowed fullscreen while I monitor.
So if everything is on my CPU load, maybe that's the reason for these "freak outs" that are happening.

I don't have any special software installed, not using a VPN or anything either.

Little bit more tinkering tomorrow but I am really getting fed up with the game at this point, its heart breaking :/

Thanks for your replies folks, keep them coming please. I am hopeful this thread ends well...:)

I'm wondering if it's a GPU utilization issue aswell, but though...You'd be more likely to have no issues being in a place like highwatch and have issues crashing while out questing.

You can always unhook your GPU and run it off the UHD 630 on the 8700k...It's going to run..like a potato..But if you still crash in the normal spots then you can rule out a GPU issue.

When it crashes on its own(without you force closing it) does the launcher report a error message?
I would randomly get tera error fff0 0000
Untill I uninstalled windows updates:
KB4572941 & KB4511555

TERA PC - General Discussion#24 Lapomko10/15/2019, 04:51 PM

I have 8700k as well but my is clocked to 5.0ghz and I don't have this issue. Did you try using a different motherboard or graphic card? You can rule out then your motherboard/graphic is not faulty. Try disconnecting all the extra hardware you don't need temporary like the dedicated soundcard etc.

It sometimes reports and error, it's been all f's before, and it's been "out of memory" before. Most of the time, there is no message.
I think it may be running on the CPU graphics and not my vega at all. I have seen the vega at 0% use in game until I watch it long enough to maybe hit 7%, and again that is probably just because of the desktop running in the background (windowed fullscreen). I have tried running fullscreen of course as one of my first attempts to fix it (just fyi).

My windows is up to date, windows 10 64bit of course.

the pc master race ...GG

Thanks for the valuable input fromsector7

@Lapomko said:
I have 8700k as well but my is clocked to 5.0ghz and I don't have this issue. Did you try using a different motherboard or graphic card? You can rule out then your motherboard/graphic is not faulty. Try disconnecting all the extra hardware you don't need temporary like the dedicated soundcard etc.

It's not my mobo or any other hardware as every other game works great. The two conditions that separate Tera is the 32bit client and dx9, so it has to be something to do with that and communication with one or several of my hardware devices I suspect.

Logically, ram memory, or the video card is what I figure.

@5WG9CLR9R4 said:
Thanks for the valuable input fromsector7

if tera run in a pc amd athlon x3 - 4gb ram . ati 6350 2gb ram ddr3 to 50fps ....THAT is a pc master race.

Well, graphics card was showing about 40% use after the patch, thought my worries were over. Nope, I was wrong.
I guess rip Tera :/

@fromsector7 said:

@5WG9CLR9R4 said:
Thanks for the valuable input fromsector7

if tera run in a pc amd athlon x3 - 4gb ram . ati 6350 2gb ram ddr3 to 50fps ....THAT is a pc master race.

Glad it plays well on your PC.

TERA PC - General Discussion#32 Lapomko10/16/2019, 07:25 PM

@5WG9CLR9R4 said:

@Lapomko said:
I have 8700k as well but my is clocked to 5.0ghz and I don't have this issue. Did you try using a different motherboard or graphic card? You can rule out then your motherboard/graphic is not faulty. Try disconnecting all the extra hardware you don't need temporary like the dedicated soundcard etc.

It's not my mobo or any other hardware as every other game works great. The two conditions that separate Tera is the 32bit client and dx9, so it has to be something to do with that and communication with one or several of my hardware devices I suspect.

Logically, ram memory, or the video card is what I figure.

Did you do what I said by disconnecting all the extra hardware you don't need? If it runs fine on other games doesn't mean there's something wrong on your end that cause the game to crash. BHS won't fix the game specifically for you so you can blame the game all you want but you won't able to play the game. Reinstall the OS, check every hardware/motherboard and move on if you are not willing to. Only one specific chipset/hardware is enough to make this game crash like what happened to my previous motherboard.

@Lapomko said:

@5WG9CLR9R4 said:

@Lapomko said:
I have 8700k as well but my is clocked to 5.0ghz and I don't have this issue. Did you try using a different motherboard or graphic card? You can rule out then your motherboard/graphic is not faulty. Try disconnecting all the extra hardware you don't need temporary like the dedicated soundcard etc.

It's not my mobo or any other hardware as every other game works great. The two conditions that separate Tera is the 32bit client and dx9, so it has to be something to do with that and communication with one or several of my hardware devices I suspect.

Logically, ram memory, or the video card is what I figure.

Did you do what I said by disconnecting all the extra hardware you don't need? If it runs fine on other games doesn't mean there's something wrong on your end that cause the game to crash. BHS won't fix the game specifically for you so you can blame the game all you want but you won't able to play the game. Reinstall the OS, check every hardware/software and move on if you are not willing to.

Honestly, as harsh as this is, it's kind of the only answer. This is some sort of computer-specific issue either related to hardware or software, and even if "every other game works" this is a very computer-specific issue. So the only way to troubleshoot it is to start eliminating causes including disconnecting all the things, reinstalling the OS, etc. If I had this problem, that's what I'd do. In the end, the developers can't run the software with a debugger on your personal machine to do a stacktrace of the crash, so...

TERA PC - General Discussion#34 Erulogos10/16/2019, 08:50 PM

@counterpoint said:

Honestly, as harsh as this is, it's kind of the only answer. This is some sort of computer-specific issue either related to hardware or software, and even if "every other game works" this is a very computer-specific issue. So the only way to troubleshoot it is to start eliminating causes including disconnecting all the things, reinstalling the OS, etc. If I had this problem, that's what I'd do. In the end, the developers can't run the software with a debugger on your personal machine to do a stacktrace of the crash, so...

May be true, but the description of the problem sounds like a worse than usual reaction to the terrible memory issues Tera has due to be 32-bit. Just in this unlucky soul's case instead of Tera graphics reverting to potato mode, the game falls over dead. I'd bet good money if they updated the game to 64-bit so it had breathing room in memory again this mysterious issue would also go away. I'm not sure how large of a fortune I'd need to come across to bribe Bluehole into updating things that way though.

@Erulogos said:

@counterpoint said:

Honestly, as harsh as this is, it's kind of the only answer. This is some sort of computer-specific issue either related to hardware or software, and even if "every other game works" this is a very computer-specific issue. So the only way to troubleshoot it is to start eliminating causes including disconnecting all the things, reinstalling the OS, etc. If I had this problem, that's what I'd do. In the end, the developers can't run the software with a debugger on your personal machine to do a stacktrace of the crash, so...

May be true, but the description of the problem sounds like a worse than usual reaction to the terrible memory issues Tera has due to be 32-bit. Just in this unlucky soul's case instead of Tera graphics reverting to potato mode, the game falls over dead. I'd bet good money if they updated the game to 64-bit so it had breathing room in memory again this mysterious issue would also go away. I'm not sure how large of a fortune I'd need to come across to bribe Bluehole into updating things that way though.

This here^

This is why I refuse to reinstall the os.
That's a typical "fix" for anything not directly related to a single game built on ancient formats.

This is quite obviously Tera not cooperating with my system. It's just that instead of typical issues, for some reason it decides to roll over dead. Whether it be related to my mobo, graphics, ram, montior, etc is not the point, it's Tera and it's "TERA-ble" coding.

I will just wait for some sort of 64bit client update, even if it means never playing the game again, due to the developers most likely remaining stubborn.

It's sad.

In the end, honestly, there's no guarantee that a switch to a 64-bit version of the Engine would fix this particular issue either, because we just don't know the true root cause. It's some machine-related quirk with the way it interacts with the game. Even in this day and age, a lot of games are still 32-bit (including probably some of the other ones that were tested and don't have this issue). Who knows.

just started crashing for me when I switch characters a few days ago

@counterpoint said:
In the end, honestly, there's no guarantee that a switch to a 64-bit version of the Engine would fix this particular issue either, because we just don't know the true root cause. It's some machine-related quirk with the way it interacts with the game that most people don't have. Even in this day and age, a lot of games are still 32-bit (including probably some of the other ones that were tested and don't have this issue).

I'm absolutely not trying to "defend" the game's lousy programming, but these kinds of computer-specific issues are almost impossible to troubleshoot until the actual root cause is found, and it's not just "the game" or else it'd be happening to everyone. It's some unique combination... but who knows what.

@counterpoint said:
In the end, honestly, there's no guarantee that a switch to a 64-bit version of the Engine would fix this particular issue either, because we just don't know the true root cause. It's some machine-related quirk with the way it interacts with the game that most people don't have. Even in this day and age, a lot of games are still 32-bit (including probably some of the other ones that were tested and don't have this issue).

I'm absolutely not trying to "defend" the game's lousy programming, but these kinds of computer-specific issues are almost impossible to troubleshoot until the actual root cause is found, and it's not just "the game" or else it'd be happening to everyone. It's some unique combination... but who knows what.

No, I can almost guarantee that a 64bit client wold fix this game for me, and absolutely get it run better for everyone, except maybe the folks using older hardware.
I mean sure, it might possibly have some sort of disagreement with something hardware related in my system, but again that would only exist because the game is not updated for current gen, so the point remains that it is in fact the game (in my case).

Again, it's the only game that has issues with my system, and it separates itself from the rest because of it being a dx9-32bit game.
Archeage Unchained for example, has an updated client (64bit), and runs smooth as butter. Unfortunately though, I just don't really enjoy it as much.

@Maldicion159 said:
just started crashing for me when I switch characters a few days ago

Chances are that is something else if you have been fine up until this point.
I was never able to play the game confidently as it would give me these errors from day 1.

In addition, I could have sworn that some time ago I heard Korea got a 64bit client but it never made it to NA. Anyone?

@5WG9CLR9R4 said:
In addition, I could have sworn that some time ago I heard Korea got a 64bit client but it never made it to NA. Anyone?

No, that isn't the case, unfortunately.

@counterpoint said:

@5WG9CLR9R4 said:
In addition, I could have sworn that some time ago I heard Korea got a 64bit client but it never made it to NA. Anyone?

No, that isn't the case, unfortunately.

Darn.

Kill yourself fking noob go suck my [filtered] lillte kiddo$

Reported> @ACXDWLDK7P said:
> Kill yourself fking noob go suck my [filtered] lillte kiddo$

Reported

With everything said in this thread, I have come to conclusion that I can't blame just the fact that the game is dx9/32bit. It's no the only game I have played that was under the same structure. But this game has very very bad optimization on top of that fact.
I can't help but keep trying to change this and that, reset this and that, and hope that it works. Very frustrating.

Thanks all for your help though

@5WG9CLR9R4 said:
...and the only other step I haven't tried is reinstalling windows because that is quite obviously a far stretch and an obvious last ditch resort. I would expect that kind of reply from maybe some dude at a service line in india, along with "have you tried to disconnect the power and reconnect back in"... lol.

This was after I suggested doing a clean boot and disconnecting all unnecessary devices, though, which if done properly should mostly result in mostly the same thing. And, at the end of the day, when you want to eliminate all causes, you have to be willing to try all the components systematically, and the OS (and all its installed software/drivers) is one of the components. I'd give it probably a 50% chance that if you tried it, it would probably work fine on a clean install. If it doesn't, then you know it's hardware-specific and you can focus your efforts on trying different drivers. In the end, this sort of systematic way of eliminating causes is the best way I know to deal with this sort of issue given everything else you tried. It was in no way a flippant callcenter answer.

@counterpoint said:

@5WG9CLR9R4 said:
...and the only other step I haven't tried is reinstalling windows because that is quite obviously a far stretch and an obvious last ditch resort. I would expect that kind of reply from maybe some dude at a service line in india, along with "have you tried to disconnect the power and reconnect back in"... lol.

This was after I suggested doing a clean boot and disconnecting all unnecessary devices, though, which if done properly should mostly result in mostly the same thing. And, at the end of the day, when you want to eliminate all causes, you have to be willing to try all the components systematically, and the OS (and all its installed software/drivers) is one of the components. I'd give it probably a 50% chance that if you tried it, it would probably work fine on a clean install. If it doesn't, then you know it's hardware-specific and you can focus your efforts on trying different drivers (or, worst case, taking out parts). In the end, this sort of systematic way of eliminating causes is the best way I know to deal with this sort of issue given everything else you tried. It was in no way a flippant callcenter answer.

Of course, you may decide it isn't worth this effort this game and that's totally understandable too... but yeah, that's why I was suggesting it.

Yeah, I think that is where I am at this point.
Basically decided that it isn't worth the effort of reinstalling os and drivers etc, my opinion as to why, is that I heavily assume that the chances of a software conflict are more minimal than the game simply not communicating with one or some of my hardware devices properly.

The fact is that this is the ONLY game I have these issues with, so the reality of it being a bigger picture (conflict with software and drivers as opposed to just be a game built with garbage optimizations), is very minimal at best.

I would say the most likely case for me here, is that the game doesn't like my AMD graphics card. I haven't seen anyone else using my specific card (Vega 64) during my searches for related issues with Tera. I have seen users with RX series AMD cards, but not Vega ones, and Vega cards use HBM2 memory. I wonder is it the memory on my card that Tera doesn't like (because it isn't optimized for current gen setups ie ensure compatibility with various hardware). Tera is very Nvidia biased according to the ini files.

I have literally spent more time trying to get the game to cooperate rather than being able to focus on the actual game.

This was a hard lesson learned for me as I spent a good amount of $ during my Tera gameplay via emp etc, so I am very foolish for that.

I will keep a close eye on this game still, while hoping that a client update is in our future. If not, well...it wasn't meant to be for me.

So, as I continue to fixate on this really bizzare issue of mine, I can't help but start to rule out the graphics card.
I just played today, several dungeon runs etc with no issue.
It's simply in the cities, Highwatch and Velika "so far", with sometimes the odd raid and such.

I wonder if this something network related?
Yes my ports are forwarded.

The thing is, I never see my actual signal disconnect via windows tab, and I don't see any network related error when I freeze and crash.

I don't have the ability to try ethernet as my modem is up two flights of stairs.

My question to you guys is if you have ever had a disconnect, did it emulate the issue I am having? Or was it much different?

Cities and raids have two things in common (people popping in and out).

I wonder if it's possible that Tera doesn't like my Killer 1550 wifi card?

I also thought that maybe this issue might be related to my 240hz monitor and freesync. Only because this is another circumstance that I don't think is very common out in the majority Tera player base.

But why that wouldn't pose an issue with all kinds of battle effects and numbers blasting everywhere (ie dungeons)...is beyond me.

Does anyone have recommendations on some sort of overlay I can use in game to monitor ping and cpu/gpu use etc?

So under my radeon overlay in game monitoring, it showed my system ram utilized at 20gb, it didn't move up or down, just stayed there. The gpu usage and temps etc was all good up until the freezing, then gpu usage would drop to zero until I ctrl-alt-del and cancelled out again, bringing me back into the game.

I wonder if this whole ordeal is an issue with Tera simply seeing too much ram memory and hitting caps really quick in those populated areas.
Is there an easier way for me to limit the amount of system ram that Tera sees? I mean besides pulling it out physically (as I want that ram for every other application of course).

One last bump, just in case we have some lvl99 computer techs on these forums.

Did you try setting/increasing your virtual memory?
Seemed to help in my case.
Albeit most likely placebo.

Yeah I increased my page file to 9.5gb, no changes :/

I see.
Did you disable windows game mode?

I did.

Sorry, even though I tried to make my trouble shooting attempts all noted in my post, I obviously forgot to document some of it.
But yes, tried that and no luck either

With that said, I don't think I have tried leaving game mode on?...Maybe that is what this old 32bit application needs? Hmmm

Ill post back, prob with undesirable results still :/

Edit: Game mode on made no difference.

I doubt this is a "memory leak", my fps doesn't slowly drop.
In those busy cities, my game will just have a heart attack and freeze (literally every time under medium population).
Raids are once in a while.

Questing/dungeons etc are typically never an issue.

This has to be something to do with the extra memory required to render all the textures of things popping in and out such as live players.

So while it's a doubtful "memory leak", something is causing my system (within this game only) to freak out and say "awe heck no!".

So I just observed that high memory usage isn't always the sign a freeze is coming. I have had it consistently in Velika channel 1 low population with about 2.1gb memory usage. It seems it is any area that fps naturally starts to tank the most. Again the cities and sometimes raids.
I tried to manually end tasks of various background processes in task manager as I froze and continued testing/gameplay.
No luck.

@5WG9CLR9R4 said:
So...is it simply my fate here?

I am outta ideas :anguished:

Honestly, at this point, the only thing you can try is a clean boot and/or a clean install of the OS (maybe on a different driver/partition if you want). Otherwise, yeah, unfortunately it's your fate. Send your diagnostics to EME in a support ticket so they have a record of the broken configuration in case they get others like it and can find the commonality.

Yeah, I think I will just give up.
It's so very doubtful that an os reinstall will make a diff if literally everything else works no problem, including other 32bit dx9 games. Something within Teras coding/engine and my hardware/software is not agreeing with each other. I will just hope that a future patch fixes it by some miracle.

Off to WoW I guess.

I'll be checking these forums routinely for the time being.

Take care all, and thanks for your efforts.

Speaking of diagnostics, I have ran that before. Said something network related. I looked it up, and apparently a "common" diagnostic result that most just ignore? Maybe I'll run it again and post here.

=================================

=== BASIC SYSTEM INFO

OS: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release_svc_prod1.190628-1641) (10.0)
CPU: 12 Processor running at 3.7G
RAM: 63.82GB
Free drive space: 99.2GB
DirectX: DirectX 12

=================================

=== OVERVIEW

OVERALL RESULTS:
Your system meets the recommended system requirements.

DETAILS:

NETSTAT: OK
DNS: FAIL

Our tests indicate that you might be experiencing internet connectivity issues. Below are some steps you can take to resolve common internet connectivity issues.
1. Restart your computer.
2. Make sure the network cable is correctly plugged into your computer and router.
3. Reset your router by unplugging the power cable, waiting several seconds, and then plugging it back in. Once completed, restart your computer.
4. Contact your internet service provider for assistance if you think the problem may be related to a service outage.

PORTS: FAIL

We were unable to connect to our servers in a timely manner from this computer. Please check your internet connection is active and functioning.

OS: OK
CPU: OK
RAM: OK
HD: OK
DIRECTX: OK

=================================

=== CONNECTIVITY TESTS

google name lookup - 0.023 seconds
google port 80 connect - 0.030 seconds
google port 443 connect - 0.001 seconds
TERA port 80 connect - 0.113 seconds
TERA port 443 connect - 0.078 seconds
TERA port 10001 connect - 0.075 seconds
Closers WORLD port 1231 connect - 0.149 seconds
Launcher Asset CDN port 443 connect - -1.000 seconds
Patch CDN port 443 connect - -1.000 seconds
Prerequisite CDN port 443 connect - 0.061 seconds
Closers Catalog CDN port 443 connect - 0.067 seconds
ST3 Catalog CDN port 443 connect - 0.052 seconds
Tera Catalog CDN port 443 connect - 0.062 seconds

=================================

=== IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-LQS5NGD
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . :

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer E2500 Gigabit Ethernet Controller
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer(R) Wireless-AC 1550 Wireless Network Adapter (9260NGW) 160MHz

NetBIOS over Tcpip. . . . . . . . : Enabled

~I removed the addresses and such, but this is the first bit of info in a nut shell. Possibly the game hates my network card? Works great with everything else mind you.
Is there an ini config for changing network related stuff I wonder?

...and then I found this thread.

The post at the bottom sums up all the attempts to verify whether the game had issues with my connection or not.

Opened ports, flushed dns, turned off firewall etc etc already.

I notice no ping spikes before the freezes/lock ups

I have submitted a ticket with my attached diagnostic results. Hopefully they have some sort of idea...

I also pointed them to this thread for more detailed information.

Okay, I don't want to give my hopes up here; But I have been online for a solid hour messing around in both Velika and Highwatch (channel 1 is populated but not "medium" still "low") and I haven't froze or crashed yet.
I would have experienced the issue in channel 1 even if low population with enough effort before.

All I did was update my Killer networking card driver and application. A new one just came out this month and I wasn't aware.

I will test it more tomorrow when the population is higher.

But this looks good so far folks! Wish me luck.

Don't fight against Tera. We have 7 years with same sh.it. Sometimes we have freeze/crash season and other work nice. It's Tera.

lol.

I will fight, and I will win.

Edit: Nevermind, issue still there, tear

RIP tera

xD Tera is a special game. You can have a Nasa PC but Tera gonna rap.ed all you'r hardware.

Got my reponse from eme staff.

Just generic textbook "fixes" that all have all been discussed here.
I figured they would actually look deeper into my diagnostic file, but naw.

I crashed again last night with a "memory error", so I am thinking this has to be something to do with my Dell/Alienware software and Teras terrible coding. At this point, it's the only explanation.
They recommended to try a "clean boot" as did others in here. I guess I will try that to determine if I am right.
I wish there was an easier way to pinpoint which piece of software is killing Tera for me.

I have nothing other than the Alienware OC software, gaming keyboard and mouse software (Alienware), and of course Dells whatever the heck that came with my system. But honestly, the pc was clean and very very minimal software/bloatware.
I don't see anything in task manager that is really utilizing much ram at all; so this really has to be some sort of conflict rather than a real "memory leak".

Fixed the problem by cancelling elite membership and uninstalling the game while forgetting it ever existed.

It's been a ride.

Thanks for your efforts though folks.

For those that are interested.
I have found that I believe this has nothing to do with my system be it software or hardware. It is simply the game code. Once the game hits over 2.5gb of memory usage, it becomes unstable and freaks out.
I dropped all my settings to minimal again just to test this out one last time.

I was able to make a couple minor ini file changes and keep my settings at high/med without shadows. I was able to chill in channel 1 of Velika and Highwatch with the memory usage sitting around 2.3-2.5 (population was "low" though, but there was deff players hanging around).
Hopefully it remains stable enough for me now.
It is very unfortunate that these are the things that us players have to resort to in order to play this game (while paying money into it as well).
Super sad that all this game really needs to solve these common issues, is a 64bit client to allow the engine to utilize memory properly. Heck even keeping it at 32bit but making it large address aware would even help a ton.

I don't think that the freezing/crashing that I was experiencing was as common as simple fps drops etc, but I guess that is my own individual circumstance with Tera vs my setup. I believe that it's the AMD graphics and its inability to take the Physx load off the cpu...that really causes my system to hang. But a simple problem that should have been left in the past years and years ago if the game could utilize memory properly like every other dang title out there.

I know I was a bit late to the party, but the info I was able to find out there during my troubleshooting wasn't quite specific enough in regard to actual game crashing.

Never the less, seems that this core problem is the same as it always has been.

Thanks again everyone.

I'm glad that you found a resolution that seems to be working for you for now. I think we'll now consider the thread closed.

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