TERA Online forum archive
TERA PC - General Discussion: Tera server Down 8h20PM - PC
TERA PC - General Discussion#1 Alycee09/10/2019, 06:22 PM

Good evening,

Some strange: The server Velika - PC is down tonight, yet the maintenance is over for several hours already, only the console servers are in ON
Someone has an answer?

Thx you
Chizu

This is normal if you've played Tera over the years. Nothing to see here really.

TERA PC - General Discussion#3 Alycee09/10/2019, 06:28 PM

I do not understand your answer.
I'm in France, so for me it's the evening here, maintenance said it was in the morning ...

PC maintenance is currently 32 mins passed the time it was supposed to be up. As of this post.
I've played Tera actively for 4 years now and I can say that most of the time with long maintenance they always go over the said time.
We currently have no idea when it will be up since it's over due now. Best to keep trying every so often.

Theres a link at the top of this page to the maintenance notes. They have now extended it by 2 hours. Simple 3 hr maint now is at LEAST 5 hours.

Gonna have to start work without my morning and afternoon fix. I can feel the tension and anxiety already building.

TERA PC - General Discussion#7 RonLaw09/10/2019, 07:08 PM

Remember now "the longer the maintenance the more screw ups"

@Alycee said:
Good evening,

Some strange: The server Velika - PC is down tonight, yet the maintenance is over for several hours already, only the console servers are in ON
Someone has an answer?

Thx you
Chizu

Remember to always check the maintenance thread to see if it was extended. Which it was for two additional hours.

https://forums.enmasse.com/tera/discussion/32103/pc-tera-maintenance-updates#latest

TERA PC - General Discussion#9 Pandka09/10/2019, 07:18 PM

@Alycee said:
I do not understand your answer.
I'm in France, so for me it's the evening here, maintenance said it was in the morning ...

8AM Pacific Time so technically it is morning there. Always count -9 hours from your current time :)

TERA PC - General Discussion#10 nozoyo09/10/2019, 07:29 PM

@Alycee said:
Good evening,

Some strange: The server Velika - PC is down tonight, yet the maintenance is over for several hours already, only the console servers are in ON
Someone has an answer?

Thx you
Chizu

You must have seen the server maintenance message being over in the EU tera discord. The game is currently under maintenance and updates will be posted in the forum thread. The discord for NA tera PC is the EnMasse discord which you can join through this link https://discord.gg/qazrX49.

TERA PC - General Discussion#11 tadaaaa09/10/2019, 07:57 PM

Well, make that 6 hours.

Calm down people! Everyone knows that when Eme promises 3 hours of maintenance, Eme really meant 9 hours. They work according to Martian time. :s By the way, all this time for three minor modifications and AGAIN "strongboxkeys event" Omg. :s

TERA PC - General Discussion#13 Tynker09/10/2019, 08:27 PM

Servers are down, they're working on the issue... That's all the info I've found on the forums. Might have to find the Tera Discord one of these days. I hear they post betting info on there than they do on forums these days.

@ChakNense said:
Calm down people! Everyone knows that when Eme promises 3 hours of maintenance, Eme really meant 9 hours. They work according to Martian time. :s By the way, all this time for three minor modifications and AGAIN "strongboxkeys event" Omg. :s

Anyone know what the jackpots will be? Wondering if to sell my keys or use.

@Concepcion30 said:

@ChakNense said:
Calm down people! Everyone knows that when Eme promises 3 hours of maintenance, Eme really meant 9 hours. They work according to Martian time. :s By the way, all this time for three minor modifications and AGAIN "strongboxkeys event" Omg. :s

Anyone know what the jackpots will be? Wondering if to sell my keys or use.

They're listed here:
http://tera.enmasse.com/news/posts/this-week-in-tera-september-9-15

Flying Skill: Urvog (Exclusive blue version of the Pteryx phoenix mount, with the Blazing Aura II and Phoenix Aura II passive skills.)
Crafter's Cure ×20
Metamorphic Emblem Chest ×200
Golden Talents ×6,000
Silver Talents ×6,000
Diamond ×15
Skill Advancement Scroll I x1,000

TERA PC - General Discussion#16 TheJimbo09/10/2019, 08:55 PM

set back another hour now making it 7 hours. These guys could %$#@ up a wet dream.

I don't know what to say about mEmE anymore. Every Tuesday is an old and ready joke. Lalala :#

TERA PC - General Discussion#18 TJKat09/10/2019, 09:02 PM

@ChakNense said:
They work according to Martian time.

Psst... A Martian day is only 37 minutes longer than an Earth day.

TERA PC - General Discussion#19 Eli300609/10/2019, 09:08 PM

This is getting ludicrous, It the fixes don't work, roll them back and try again another day. Don't ask us to waste our time, and plan on compensating us for this delay.

@TJKat disse:

@ChakNense said:
They work according to Martian time.

Psst... A Martian day is only 37 minutes longer than an Earth day.

Psst ... Sarcasm doesn't need logic or fundamentals. The intention was not to differentiate schedules between planets, but okay, who understood this way. Next time I'll pick another planet outside our solar system, so maybe they can understand the joke. Haha. B)

TERA PC - General Discussion#21 TJKat09/10/2019, 09:12 PM

@ChakNense said:
Psst ... Sarcasm doesn't need logic or fundamentals. The intention was not to differentiate schedules between planets, but okay, who understood this way. Next time I'll pick another planet outside our solar system, so maybe they can understand the joke. Haha. B)

You can be silly, I can be silly too.

It is strange, this is not what I considered to be a major patch, yet we'll be lucky if servers are up by 6pm eastern, which is terrible for those on the east coast that want to get anything done today.

TERA PC - General Discussion#23 Eli300609/10/2019, 09:43 PM

I quit playing TERA for a fair few years because of this crap, and it looks like nothing has changed. This time I learned. Don't spend any money on this game until you know if they still have all the same problems they had before and well; they do so no funds from here.

this is just life grown ups know that sometimes things cant go your way and [filtered] occassionally breaks down lol

@violet123 said:
this is just life grown ups know that sometimes things cant go your way and [filtered] occassionally breaks down lol

Yeah, in this case it seems things did break down. :/ Hopefully they get it fixed soon.

@violet123 said:
this is just life grown ups know that sometimes things cant go your way and [filtered] occassionally breaks down lol

When "occassionally" (sic) turns into "a weekly event that's been happening for several years", there might be a problem.

TERA PC - General Discussion#27 Bossie09/10/2019, 10:03 PM

No patch,no additonal add-on,just normal maint,but need extras n extras of 1hrs and now no more updates due to shamefulness?

TERA PC - General Discussion#28 Eli300609/10/2019, 10:07 PM

@Naru2008 said:
It literally has only been 4 minutes...what is your problem? lmao. Go outside, read a book or something.

It has been 7 hours, 4 hours past when it was supposed to be done.

TERA PC - General Discussion#29 Naru200809/10/2019, 10:08 PM

@Eli3006 said:

@Naru2008 said:
It literally has only been 4 minutes...what is your problem? lmao. Go outside, read a book or something.

It has been 7 hours, 4 hours past when it was supposed to be done.

Thanks for completely missing my point, eskettit. You just played yourself.

TERA PC - General Discussion#30 Elinu109/10/2019, 10:09 PM

Zzzzzzzzzz

Well with these new devs happens a lot and any thing they break they simply get rid of I say get rid of them im sick of this crap and its on them and the total incompetent's inept performance they would break a wet dream fire them all ready really wtf

TERA PC - General Discussion#32 Eli300609/10/2019, 10:12 PM

@Naru2008 said:

@Eli3006 said:

@Naru2008 said:
It literally has only been 4 minutes...what is your problem? lmao. Go outside, read a book or something.

It has been 7 hours, 4 hours past when it was supposed to be done.

Thanks for completely missing my point, eskettit. You just played yourself.

You had a point?

TERA PC - General Discussion#33 Elinu109/10/2019, 10:14 PM

Now extended to 5pdt, like wtf are they doing?

TERA PC - General Discussion#34 Eli300609/10/2019, 10:16 PM

2 more hours that is plenty of time to download and start a different game. Any suggestions?

TERA PC - General Discussion#35 Zoknahal09/10/2019, 10:16 PM

@Elinu1 said:
Now extended to 5pdt, like wtf are they doing?

They are doing mEME stuff, as per usual. What made you think they would stick to their maintenance scheduled time? they never do anymore, is always 1 or 2 hours more.

TERA PC - General Discussion#36 TheJimbo09/10/2019, 10:16 PM

TOTAL LOSS of a WHOLE day at this point. BET we get NOTHING from these FOOLS for this either.

@Elinu1 said:
Now extended to 5pdt, like wtf are they doing?

Honestly, trying to fix the problem. KT is up at the moment, but VK is still down while they try to fix it.

TERA PC - General Discussion#38 collyuk09/10/2019, 10:17 PM

hahaha it just gets worse, came back to game after 4 years, took 4 hrs to download, logged in today to get the most extreme case of deja vu, nothing has changed, incompetant inept and lack of useable info., may as well come back tomorrow :)

Jeez i don't know what to say but if people cannot use patience then go do something else something like REAL LIFE lol The game will be back when it's back, not that we have any choice but to wait anyway. Power to all the Federation FOOLS!!!! ( sarcasm)

I can but the fact that these new devs break more and simply remove what they break post time lines they never meet for maint to be done and replace what they cant fix with their new content that dosnt work and ignors the people that play it np let it die. At least they will have to get a new job but I wouldn't put this one on a resume lol.

TBH this sort of issue is COMMON in ALL the long term rpgs
Every time they add some new code ,there can be a stagger on effect from a piece of code 5 yrs back
The 5 Yrs i played Asherons Call,this sort of issue was actually even more compounded than whats happening here
Asherons had WEEKLY patches...usually from content added after the weekly dev chats we had ,where players could suggest changes to game

Go do the well needed house work...catch some vitamen D rays
Hell, go visit a REAL person
and get over all this millenial whing

Gimme compensation and i'll hold the revolution!

TERA PC - General Discussion#43 TheJimbo09/10/2019, 10:45 PM

@F7DYWGCF5P said:
TBH this sort of issue is COMMON in ALL the long term rpgs
Every time they add some new code ,there can be a stagger on effect from a piece of code 5 yrs back
The 5 Yrs i played Asherons Call,this sort of issue was actually even more compounded than whats happening here
Asherons had WEEKLY patches...usually from content added after the weekly dev chats we had ,where players could suggest changes to game

Go do the well needed house work...catch some vitamen D rays
Hell, go visit a REAL person
and get over all this millenial whing

Well "GOOD" game companies TEST there new content on NON-LIVE servers BEFORE adding to LIVE versions. That way they KNOW shlt will work when they add it. IJS

@F7DYWGCF5P said:
TBH this sort of issue is COMMON in ALL the long term rpgs
Every time they add some new code ,there can be a stagger on effect from a piece of code 5 yrs back
The 5 Yrs i played Asherons Call,this sort of issue was actually even more compounded than whats happening here
Asherons had WEEKLY patches...usually from content added after the weekly dev chats we had ,where players could suggest changes to game

Go do the well needed house work...catch some vitamen D rays
Hell, go visit a REAL person
and get over all this millenial whing

Is it really too much to ask that something works when it's supposed to, just once? And from the sounds of it, Asheron's Call was just as mismanaged and poorly optimized as TERA.

The odd hiccup here and there? Sure, it happens. But this has been almost a weekly thing for literal years - someone somewhere should've been able to go "Hey, I figured out what's wrong! I'll get to work fixing it!" (cough_scarf/cape glitch_cough).

its obviously not the content but a problem with getting velika server started as kaitor is goin now with said content lol

@TheJimbo said:
Well "GOOD" game companies TEST there new content on NON-LIVE servers BEFORE adding to LIVE versions. That way they KNOW shlt will work when they add it. IJS

Honestly, the whole issue is that it's a problem that could not be reproduced on test servers at all. As Rox explained in Discord:

Honestly, this issue was unforseen. Bluehole is working on a resolution for it, which should only affect PvE (hence why we could open PvP early).
I understand the frustrations, but we are still working on this over here, so not much to say at this time on PvE status
Likely this has occurred due to PvE having higher cumulative population (number of created characters/accounts).

No matter how much you test things, some problems will only ever happen on live servers. It's the unfortunate reality of software like this. :/

TERA PC - General Discussion#47 Christin09/10/2019, 10:55 PM

So what exactly is supposed to be happening with this update? I thought it was just a minor update and routine maintenance. From the news, it didn't seem like there was going to be anything major changed.

I don't care how long it takes as long as our accounts/characters and banks don't get messed up.

@Christin said:
So what exactly is supposed to be happening with this update? I thought it was just a minor update and routine maintenance. From the news, it didn't seem like there was going to be anything major changed.

I don't care how long it takes as long as our accounts/characters and banks don't get messed up.

Someone asked this in Discord too, and Rox said:

It was, that's why it caught us off guard (and bluehole too) to be honest

Unexpected failures when doing routine tasks that only affects one production server due to unique server-specific conditions... fun times...

your missing the point
(and yes...we had test servers ,wed pre test content for on Asherons call...mostly made up of us Guild leaders with large guilds

Every time they add in new coding ,any previous coding can cause issues
and a lot of these issues dont manifest immediatelyy
it can take a few steps along a line b4 the consequences show,and you cannot pre test ever possible combination of events EVERY update
it would take weeks and weeks of pretesting each patch
Something a FREE to PLAY game with zero ingame GMS/rule enforcement/patch testing ,never has

This sort of issue WILL ONLY ever get more and more noticeable,and take longer to fix
GET used to it
have stuff organised as a back up

TERA PC - General Discussion#50 Christin09/10/2019, 11:07 PM

@JDXY3KD65P said:
Jeez i don't know what to say but if people cannot use patience then go do something else something like REAL LIFE lol The game will be back when it's back, not that we have any choice but to wait anyway. Power to all the Federation FOOLS!!!! ( sarcasm)

What is wrong with you man? As if I have a real life. I'm starting to shake and already got the sweats. Gotta keep repeating "9 to cast, F to reel in" so I don't forget seeing as it's been so long.

@counterpoint said:

@Christin said:
So what exactly is supposed to be happening with this update? I thought it was just a minor update and routine maintenance. From the news, it didn't seem like there was going to be anything major changed.

I don't care how long it takes as long as our accounts/characters and banks don't get messed up.

Someone asked this in Discord too, and Rox said:

It was, that's why it caught us off guard (and bluehole too) to be honest

Unexpected failures when doing routine tasks that only affects one production server due to unique server-specific conditions... fun times...

Surprise! Surprise! I have a feeling it's going to be a long day for them. Would be interesting to know what turned out to be the cause of the issue. It sucks, but I'd rather wait until the problem is fixed than have rollbacks and such.

They always give us good compensation, so lets all Netflix and chill. My kids say that is what the people like to do.

well, if they manage to keep with the 2 additional hours that was recently posted for PVE, it should be up in about an hour. Obviously, could always take a bit longer, or a bit less. But at least they do have recent posts in the maint. updates.

defend them all you want to this is what they have done time and time again break content get rid of it replace with what they put together long down times for simple up dates over and over and over again getting old fire them.

@J4M57397WA said:
defend them all you want to this is what they have done time and time again break content get rid of it replace with what they put together long down times for simple up dates over and over and over again getting old fire them.

Honestly, you need to just calm down. As explained, this problem is neither simple nor routine, and firing anyone won't help at all. Just chill.

15 minutes till another hour is announced jk jk im sure it will be fine

ok I wont be surprised when we get another hour added again or roll back and yes they did it that not long ago rolled the severs back due to their screw ups.

on site doesnt say velikas down anymore says under maint

TERA PC - General Discussion#57 Naru200809/11/2019, 12:04 AM

@J4M57397WA said:
ok I wont be surprised when we get another hour added again or roll back and yes they did it that not long ago rolled the severs back due to their screw ups.

Of course they had to rollback. We ruined the economy.

Towards the end of my 5 yrs on Asherons call,these issues could reguarly take over 24 hrs to resolve....the longest from mem ,was over 72 hrs downtime

To show how fickle code can be
One of my guild members had the misfortune to NEVER get
'Superior" type loot drops from any bosses/critters
After a year of these we flagged it to the Devs....it took a DEV another 3 yrs of working thru all the code to find one little Error
This became such a well known issue,that it coined a phrase ,which yrs later was still being used by the gaming community in other games,and even made it to PCGamer mag
brain fog from my CFS ,nd i cant remeber the term ,go figure

so far ive walked my dogs twice x 1.5 miles or so
Vaccumed right thru my double house
Mowed the lawns and just finished lunch

nows a good time to restart the game :+1:

big surprise game is up nope down again told you so fire them

i have seen nothing about a rollback

Will there be roolback?

TERA PC - General Discussion#62 Naru200809/11/2019, 12:13 AM

@ChakNense said:
Will there be roolback?

No there's currently no plan for a rollback.

@Naru2008 disse:

@ChakNense said:
Will there be roolback?

No there's currently no plan for a rollback.

Ok, ty!

still down and what do you do nothing as you do all the time ...nothing

TERA PC - General Discussion#65 Rox09/11/2019, 12:17 AM

PvE Server will come back up shortly.

We have decided on the following for compensation, which will be sent out to anyone who logs in (only once per server) from now until September 12 0700 UTC.
1x Adventure Coin 400
1x Adventure Coin 800
1x TERA Rewards Loot Box 3

it says server isnt up yet instead of its unavailable message so theres hope

skip the adventure coins i have every single one so far unused

One issue i can see is this delay may screw Starc timing
if its a set time and not determined by server start time,thats ok
If its based on 6 hourly inteverals from when server starts,then itll throw timing out,mae maybe half available outside my on time,compared to just Kaitor one atm
:pensive:

TERA PC - General Discussion#68 TheJimbo09/11/2019, 12:21 AM

20 mins after server supposed to be up and nothing and no new post on maintenance thread. HHMMMMM...................

on the server status web page it changed from Down to Under maintenance,for last 20 mins or so

what and your surprised really after what these trash dev do?

TERA PC - General Discussion#71 Celebre09/11/2019, 12:28 AM
Deep breath everyone, they are doing what they can to get the servers up.

Don’t go through life so salty, you will only be left with regrets.

FIRE THEM its getting really old Fire Them!!!

Wasted day off

TERA PC - General Discussion#74 Naru200809/11/2019, 12:30 AM

@J4M57397WA said:
FIRE THEM its getting really old Fire Them!!!

I'm going to assume you're a ban-evading alt. Cause at this point, it's getting old.

is the server up?

talking salty is all they got when they cant erotic role play in velika all day lol

3 hrs my [filtered] look at the time its this way a lot now you cant defend that and you know it any one else would get fired so do it fire them!

you know if they "fire them" there will be no one to work on the game at all so then the game would just stay down and you couldnt play it ... and they are giving a compensation for how long its been down ... i mean they didnt even have to do that they could just say [filtered] U and keep it down longer

TERA PC - General Discussion#79 TheJimbo09/11/2019, 12:37 AM

well its still not up and no news on maint thread so IDK whats going on.

the server status page now says its up so go have fun

TERA PC - General Discussion#81 Fainall09/11/2019, 12:52 AM

Life is filled with unexpected things that go wrong, delay us, etc. You can't control everything all you can do is accept the curve ball with grace and carry on. Did I want to play this afternoon...sure. Was I upset that I couldn't...nope not at all. Things happen.

TERA PC - General Discussion#82 Christin09/11/2019, 01:41 AM

@J4M57397WA said:
defend them all you want to this is what they have done time and time again break content get rid of it replace with what they put together long down times for simple up dates over and over and over again getting old fire them.

@Rox said:
PvE Server will come back up shortly.

We have decided on the following for compensation, which will be sent out to anyone who logs in from now until September 12 0700 UTC.
1x Adventure Coin 400
1x Adventure Coin 800
1x TERA Rewards Loot Box 3

edit: Once per account, not per server.

Quite the slap in the face with that compensation there. I guess only dungeon runners deserve to be compensated. Lets hope those reward boxes are at least something. Crossing fingers.

@Christin said:

@J4M57397WA said:
defend them all you want to this is what they have done time and time again break content get rid of it replace with what they put together long down times for simple up dates over and over and over again getting old fire them.

@Rox said:
PvE Server will come back up shortly.

We have decided on the following for compensation, which will be sent out to anyone who logs in from now until September 12 0700 UTC.
1x Adventure Coin 400
1x Adventure Coin 800
1x TERA Rewards Loot Box 3

edit: Once per account, not per server.

Quite the slap in the face with that compensation there. I guess only dungeon runners deserve to be compensated. Lets hope those reward boxes are at least something. Crossing fingers.

Now that I think about it, I don't think even dungeon runners would see that as much compensation as far as the Adventure Coins go.

No matter what they give as compensation, some people won't be happy. If you have suggestions on what should be given, by all means...

The TERA Rewards Loot Box gives a certain amount of TERA Reward Credits (probably enough to get some keys on the Emporium).

TERA PC - General Discussion#84 UsagiFF09/11/2019, 02:28 AM

I feel the compensation is fair but they could have included ep boost and some other consumable that could make things a little bit faster for a couple of hours in-game.

TERA PC - General Discussion#85 Christin09/12/2019, 01:01 AM

@Rox said:
PvE Server will come back up shortly.

We have decided on the following for compensation, which will be sent out to anyone who logs in from now until September 12 0700 UTC.
1x Adventure Coin 400
1x Adventure Coin 800
1x TERA Rewards Loot Box 3

edit: Once per account, not per server.

Um, I just got another set of compensation emails. Not sure if that was on purpose or a mistake, but Thanks!

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