TERA Online forum archive
TERA PC - General Discussion: Error fff0:0000

I've tried everything to fix this error. I don't even know what this error means, and nothing shows up when I Google it. Basically what happens is whenever I launch TERA, the game crashes right before the character select screen shows up. Like, not even a few seconds into the blue tunnel sequence and BAM! It crashes. I've uninstalled the client itself, deleted any residual files, and reinstalled, several times, only for the same thing to happen. In desperation, I tried out the Steam client, yet the issues happened again! Yes I restarted my computer after each fresh uninstall/reinstall, and I am at a loss on what else to do in order to resolve this issue. I cannot afford to factory reset my computer nor do am I able to afford buying a new partition, etc. so that is out of the question. I'm at my wit's end here! Please help me! </3

Might like to write a support ticket describing the issue.

TERA PC - General Discussion#3 Lurch08/08/2019, 11:15 PM

Well it looks like this is now affecting me. Take one of my working characters, exit the capital city, warp into ANY zone and...

FFF0:0000

I know this thread is from a couple months ago, but did you guys get it fixed? I just got this error like out of nowhere. Tera was working for me just last night and this morning when I tried to log in and "BAM" got this error, fff0:0000. I will probably end up writing a ticket but I thought I'd ask here first to see if you guys got it fixed and if you did how did you fix it? I recently installed a couple accumulative windows 10 updates through Windows update (KB4572941 & KB4511555). Thou Tera was working fine after I installed the updates atleast for about a day or two. My PC specs: I7-7700K, 32 Gig of DDR4 Memory, RTX 2070 (running on the latest Geforce drivers). Windows 10 pro 64bit.

TERA PC - General Discussion#5 Maidaz09/13/2019, 10:01 AM

how to fix it?
I have the same problem here since yesterday

I had a similar error but which was Error Code:0000 0000 so it usually happens when i first run Tera each day and all i do is click ok and run game again and it works after that.

I posted this same error and sent a ticket in as well. Support asked me to troubleshoot which didnt work. I tried everyhing else like port forwarding, firewall, etc and no go. I just got a reply and tried what he did and it worked. No harm giving it a try and hope it works for you! Thanks to LHJA9KTL5N for his suggestion.

@LHJA9KTL5N said:
Hello! It happen to me too, the same day after the mainteinance I was able to play normally, but when i turn off and on my pc, the launcher stop working. I checked the Windows actualizations, and 1 was installed in 10 sept and 4 the 11 of september. I Unninstalled the last (KB4515384) and the game finally works!

@timatwork said:
I posted this same error and sent a ticket in as well. Support asked me to troubleshoot which didnt work. I tried everyhing else like port forwarding, firewall, etc and no go. I just got a reply from LHJA9KTL5N and tried what he did and it worked. No harm giving it a try and hope it works for you! Thanks to LHJA9KTL5N for his suggestion. Just go to Windows update and check the history to see if an Update (KB4515384) was installed. I then uninstalled this (KB4515384) update only and rebooted my PC. Tera could work after this!

@LHJA9KTL5N said:
Hello! It happen to me too, the same day after the mainteinance I was able to play normally, but when i turn off and on my pc, the launcher stop working. I checked the Windows actualizations, and 1 was installed in 10 sept and 4 the 11 of september. I Unninstalled the last (KB4515384) and the game finally works!

how do you uninstalled that? windows doesnt let me..

Im on Windows 10 and goto Settings - Update & Security - Windows Update. Click on ' View Update History' and it will show you the last few updates done. See if you have the ' Cumulative Update KB4515384). On that same page, right on top you should have ' Uninstall Updates'. Click on that and a new window appears with recent updates. Find the KB4515384 and Uninstall it. Reboot PC.

Either way, in your Control Panel, look for Windows Updates and you should be able to get into that.

TERA PC - General Discussion#10 Ourlord09/17/2019, 03:06 AM

@timatwork said:
Im on Windows 10 and goto Settings - Update & Security - Windows Update. Click on ' View Update History' and it will show you the last few updates done. See if you have the ' Cumulative Update KB4515384). On that same page, right on top you should have ' Uninstall Updates'. Click on that and a new window appears with recent updates. Find the KB4515384 and Uninstall it. Reboot PC.

Either way, in your Control Panel, look for Windows Updates and you should be able to get into that.

doesnt let me uninstall that update, even using CMD.. what windows are u using pro or home?

Im using windows 10 Home.
What do you have?
Maybe do a search online on how to uninstall Windows Updates for your OS.

What's funny is that after about a week of me posting this thread, the game started working for me again after reinstalling it for the umpteenth time and giving myself a small break from the game to cool off ...

Only for this damn problem to repeat itself not too long ago today! If there is ever a surefire way to stress me out and make me lose any motivation to remain faithful to TERA, it would be this vicious cycle that keeps repeating itself for no reason. I'm never going to quit TERA, since it's my baby and I love it to death (so much so that I am willing to die along with it once it eventually kicks the bucket) but I'm allowed to be angry about this issue, especially when the devs do nothing to solve it!

Time for me to reinstall everything yet again, like always. Rinse, wash, and repeat. Sigh ...

TERA PC - General Discussion#13 Ourlord09/25/2019, 12:38 AM

@timatwork said:
Im using windows 10 Home.
What do you have?
If you select 'View Update History' there is a list of Drivers and Updates installed recently. Right on top there is 'Uninstall Updates' in text
Maybe do a search online on how to uninstall Windows Updates for your OS.

wont let me uninstall the update.... i just reinstalled windows and tera again, and today i see the damn update for windows (KB4515384) [filtered] again.. wtf.. how?? if have update disable.....

For me one of the best ways to secure a smooth update for tera is to have more than 60 GB of free space in the drive where the game is installed.

I have the same error. I uninstalled the Cumulative Update KB4515384 and it worked for one day but when I turned on my PC the next day the error poped up again. Now windows says I installed the update but when I see the list of installed updates it does't appear. Please, if someone knows how to solve it, post the answer.

helppppppp

TERA PC - General Discussion#17 Christin10/17/2019, 02:59 PM

Yeah, old thread, but I got this error like 4 times yesterday out of nowhere. Think it might have been server lag though as everything seemed pretty busy yesterday. Last night all was working fine again. Hopefully, nothing ended up corrupted.

I had to run a repair to fix it one time because every time game loaded it would crash with fff0:0000, after repair game launched fine, but I will still get the error when switching chars the game will crash but then loads right back up without another repair.

@LoadedGamer said:
I had to run a repair to fix it one time because every time game loaded it would crash with fff0:0000, after repair game launched fine, but I will still get the error when switching chars the game will crash but then loads right back up without another repair.

That's really bizarre -- it implies that something is modifying one of the files for some reason if a repair fixes it.

TERA PC - General Discussion#20 Christin10/18/2019, 06:12 AM

@LoadedGamer said:
I had to run a repair to fix it one time because every time game loaded it would crash with fff0:0000, after repair game launched fine, but I will still get the error when switching chars the game will crash but then loads right back up without another repair.

Yeah, It was always when I was changing characters to.

@Christin said:

@LoadedGamer said:
I had to run a repair to fix it one time because every time game loaded it would crash with fff0:0000, after repair game launched fine, but I will still get the error when switching chars the game will crash but then loads right back up without another repair.

Yeah, It was always when I was changing characters to.

Had this happen as well.

A file being corrupted more like, and the repair only fixed it from happening on the game launch that ONE time.... it still happens when im loading other chars and click my other monitor it seems... while that's still speculation on my part as its pretty random. Happens the most if im switching chars for sure!

I have modified ini's for performance and fov bindings, though i have always done this without issue and those files do not get overwritten in a repair so..

also this never happened prior to the recent patch

TERA PC - General Discussion#23 Christin10/18/2019, 03:38 PM

@LoadedGamer said:
A file being corrupted more like, and the repair only fixed it from happening on the game launch that ONE time.... it still happens when im loading other chars and click my other monitor it seems... while that's still speculation on my part as its pretty random. Happens the most if im switching chars for sure!

also this never happened prior to the recent patch

I think in the last 6 months, I've gotten that error once. However, after this last patch, I got it three times in one day. Today, however, I have not gotten it yet. Could be the servers are just busy. I think that error happens when data isn't retrieved from the server fast enough. Not sure though.

I deactivated all Windows 10 updates a few months ago and since then , I have had zero issues.

Just posting this to hopefully help anyone with similar issues.
Tera stopped launching when the Update KB4515384 was installed some time back. I managed to uninstall it and paused Windows 10 updates, and that allowed me to play Tera again. Soon, I had to allow Windows 10 to do some updates which obviously screwed Tera launching again. I tried for several days and Tera still couldn't launch. Pretty much gave up on this game. I couldn't even uninstall ( Update KB4515384) as it didn't show up anymore. Just today I tried this which worked!!

  • I have MSI Afterburner installed with RivaTuner Statistics. I closed these programs and Tera was able to launch again!!

THis would mean I don't have anyform of control on the GPU fan but shouldnt be an issue as I don't play the game on High Settings and temps never went high. If anyone has MSI Afterburner installed and running, try to close it and see if Tera runs. Hope this helps!

I have this "Error fff0:0000" problem now also since the Oct 29 patch they did on tuesday. Tried the repair in the launcher a few times.

I also tried running the game in windows 10 and windows 7, both gave the same error. Closed down all antiviruses, all graphics overlays like msi/riva and still won't load. The game crashes at startup and gives that error. My win 10 and 7 use different display driver versions and all round are very different so the problem isn't the OS, its something inside the game folder that is crashing it which repair should fix if there was a corrupt file?

I have another old PC with the game on it which I haven't updated for several months, I may try that if have some extra bandwidth but can't spend several gigs to test that out right now. I don't have that KB4515384 installed either.

This game is a total mess, I have no idea how its still profitable to keep running.

@Liverneck said:
I have this "Error fff0:0000" problem now also since the Oct 29 patch they did on tuesday. Tried the repair in the launcher a few times.

I also tried running the game in windows 10 and windows 7, both gave the same error. Closed down all antiviruses, all graphics overlays like msi/riva and still won't load. The game crashes at startup and gives that error. My win 10 and 7 use different display driver versions and all round are very different so the problem isn't the OS, its something inside the game folder that is crashing it which repair should fix if there was a corrupt file?

I have another old PC with the game on it which I haven't updated for several months, I may try that if have some extra bandwidth but can't spend several gigs to test that out right now. I don't have that KB4515384 installed either.

This game is a total mess, I have no idea how its still profitable to keep running.

Suggest copying the tera folder to the old pc in that case.

Regarding profit, I'd presume loot boxes.

I figured out where my fff0-0000 error was coming from. It was from the TERA\Client\S1Game\Config directory where all the INI files are. No idea which file was bugged but I replaced that folder with another one from my other computer after I updated it and that fixed it.

Maybe one of those files were missing/corrupted or not updating properly which must have been causing the crash.

I'm not sure why the repair function didn't fix those files, maybe it wasn't scanning them properly?

So anyone having that problem, maybe make sure you find a way to delete that folder and force the game to redownload it or restore it from some backup you may have of it.

@Liverneck said:
I figured out where my fff0-0000 error was coming from. It was from the TERA\Client\S1Game\Config directory where all the INI files are. No idea which file was bugged but I replaced that folder with another one from my other computer after I updated it and that fixed it.

This is a good find. One possible reason for this (might not have been your reason) is that a lot of game optimization guides a long time ago recommended that people set those conf files to read-only to prevent them from being overwritten by the game. So this could explain why the patcher wasn't able to replace them (since it usually runs in user-mode, not admin).

TERA PC - General Discussion#30 Roly11/06/2019, 11:54 PM

this should be addresses to EME here is pointless, like other complains that i was seeing, i believe that the forum is just a crappy method to distress the whole [filtered] and bad implementation of this game in the west, i'am back since 2016 and i believe that i will quit once again, i always gave Tera another opportunity because all know that this game have the best combat system out there, otherwise i quit once and for all, other than there is nothing to play atm, eme need to put in place a plan to improve this game because 2020 will be a year of new MMORPG launches, am i wrong just check by yourself how many games will comes out and make your own decision.

For some days now I have tried getting into the is game; I keep running into this error code. I have tried uninstalling and reinstalling, but everytime I pres Play the game looks like it is about to start, then the screen goes white for a few seconds, and then quits back to the launcher which then shows the "TERA Error Error code: fff0:0000

I dont know what to do at this point, it seems the game is hellbent on not letting me want to play it. I can only guess at how many potential players they are losing this way....

Potential fix for this for some people - I only get this error on launch if I try to run the launcher/game as an administrator (like I do for most games), where it'll get stuck on a white screen and eventually crash back to the launcher. If you run it normally it loads perfectly fine.

Worth a try for anyone that may be doing this without realising it.
TERA PC - General Discussion#33 Elin8502/25/2020, 03:38 PM

this error started happening to me today. Only if I try to log into Kaiator though. Velika server is ok.

hopefully maintenance fixes it, I tried many of the suggestions on this thread to no avail.

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