TERA Online forum archive
TERA PC - General Discussion: Server down Kaiator
TERA PC - General Discussion#1 Elinu105/18/2019, 10:53 PM
Please fix
Crashus maximus.
Mockery, seems like an ISP issue.
please extend Gridiron's window of availability
Omg had a BAF ....
Server Out ...
TERA PC - General Discussion#6 Reya05/18/2019, 11:08 PM
any eta on server being up?
TERA PC - General Discussion#7 yuroh05/18/2019, 11:12 PM
rip fran event :( :s
TERA PC - General Discussion#8 Reya05/18/2019, 11:15 PM
Strange it is only KT server down and not both
TERA PC - General Discussion#9 Qnlove05/18/2019, 11:20 PM
Just the moment I decided to log in to the game to relax for a little from studying... this happened T_T
TERA PC - General Discussion#10 Reya05/18/2019, 11:22 PM
Qnlove wrote: »
Just the moment I decided to log in to the game to relax for a little from studying... this happened T_T

Ok, you crashed the server :P j/k
TERA PC - General Discussion#11 Elinu105/19/2019, 01:46 AM
and down again
TERA PC - General Discussion#12 Piltover05/19/2019, 01:47 AM
Epic gamer win
TERA PC - General Discussion#13 Escad05/19/2019, 01:54 AM
Reya wrote: »
Strange it is only KT server down and not both

indeed
Escad wrote: »
Reya wrote: »
Strange it is only KT server down and not both
indeed
Yeah I find it weird too ... what the heck!!
TERA PC - General Discussion#15 Deluso05/19/2019, 02:18 AM
3rd crash now.
TERA PC - General Discussion#16 Elinu105/19/2019, 02:19 AM
WTF is going on with Kaiator today, 3rd crash now
Where do they announce the outages / maintenance or ETA?
Don't know but you can see the server status here: http://tera.enmasse.com/support/server-status

I think the most likely cause is someone brought their kid to work and they keep unplugging things.
TERA PC - General Discussion#19 Elinu105/19/2019, 02:58 AM
4 times now
TERA PC - General Discussion#20 Deluso05/19/2019, 02:59 AM
Good lord it's 4th crash now.
TERA PC - General Discussion#21 nik12305/19/2019, 03:00 AM
what happening... 4th crash
TERA PC - General Discussion#22 NerdFury05/19/2019, 03:01 AM
KT is being deleted i think
TERA PC - General Discussion#23 tisnotme05/19/2019, 03:20 AM
yep not merged just deleted huehuehue
TERA PC - General Discussion#24 Escad05/19/2019, 04:23 AM
is it fixed?
TERA PC - General Discussion#25 Elinu105/19/2019, 04:28 AM
5 [filtered] times
TERA PC - General Discussion#26 Escad05/19/2019, 04:29 AM
gess not yet
What in seven hells...
TT Server down just when get group
TERA PC - General Discussion#29 TJKat05/19/2019, 04:34 AM
So it's been down for most of the last 6 hours now?
TERA PC - General Discussion#30 Zexian05/19/2019, 04:35 AM
Guessing it is Treehouse crashing the server, since the three field bosses CD will reset after the server reopen
TERA PC - General Discussion#31 Elinu105/19/2019, 04:36 AM
Something's obviously not right just take it down until it gets properly fixed. Oh well night ruined but whatevs
This is so dumb joined 4 dungeons now and game crashed before I could finish any of them
TERA PC - General Discussion#33 Elinu105/19/2019, 04:42 AM
Now Velika crashed as well
Great job EME. Servers are not difficult to maintain. Seems, though, for you, they are. All I can do is laugh at your ineptitude....
Great job EME. Servers are not difficult to maintain. Seems, though, for you, they are. All I can do is laugh at your ineptitude....

And yet they keep there job. I want a job like that, be totally incompetent and screw ppl and keep my job! Hope it pays well.
Great job EME. Servers are not difficult to maintain. Seems, though, for you, they are. All I can do is laugh at your ineptitude....

Need to write at their discord.
EME doesn't remember they have a forum.
XEP3TKEFNC wrote: »
Great job EME. Servers are not difficult to maintain. Seems, though, for you, they are. All I can do is laugh at your ineptitude....

And yet they keep there job. I want a job like that, be totally incompetent and screw ppl and keep my job! Hope it pays well.

Right!? Must be nice to have such a cushy job!

EME, here me, and this is free advice (next time I charge your [filtered]): Ansible, OpenStack, RHV, OpenShift. Ok, don't like those? Fine. At least learn VMWare with VMotion and VSphere. Need storage? NetApp with Trident (screw EMC). Get it yet? Oh, wait, you don't know know infrastructure... I pity you.
Velika is down too, I just beat Temper and server disconnected...
TERA PC - General Discussion#39 Suggest05/19/2019, 04:55 AM
My best guess is that they spilled coffee all over their servers. Pity... I didn't get to play that long enough before the 1st crash and haven't been on since then. This is ridiculous.
Kaiator still down
they prob getting atacked, how u going to blame them for greeifers? and the answer is NO.
TERA PC - General Discussion#42 Sinnari05/19/2019, 04:59 AM
My gut feeling is many online game companies are doing all they can to phase out PC platforms for console and mobile platforms (Notice the console servers are fine all this time). They fail to realize that PC gamer's are a more "loyal" group and tend to stay/spend where they play. There are others that do get this, and soon this game will be in my dustbin of "good while it lasted, but no support, terrible servers". Too bad, loved the graphics and story, characters were nice and much of the game play was good too. *Sigh*
Do they even own their servers? Did they out source them? (I doubt it since then there would be an SLA, but, then , even if then, that is negotiable).

Hey EME, you can hire me for $300k per year to fix your infrastructure and server issues. That's a good deal, for you.
I reserve judgement because I don't know what is going wrong on their end.. but I do object to the lack of communication on this issue that has been going on for several hours now. An update via forums or tweet would be nice
Kaiator is under maintenance currently
come back after 5 years play an hour and it crashes sad i missed this game
All these people talking about EME employees being incompetent, but can't even decide which is the proper there, they're, or their to use in THEIR sentence. you HEAR me!? Lol incompetence is abundance in this thread!
RMLPXE63N9 wrote: »
I reserve judgement because I don't know what is going wrong on their end.. but I do object to the lack of communication on this issue that has been going on for several hours now. An update via forums or tweet would be nice

EME has been very non-communicative about their servers for years.

Console is not where it's at. But yeah, I can see how they think that. Good point @Sinnari about their console servers. Not really sure what to make of EME at this point time and their priorities.

Heck, maybe the PC servers got EMP'd? (am I the only one that thinks that's a nice collision of terms?)
All the returning players crashed it
TERA PC - General Discussion#50 Suggest05/19/2019, 05:14 AM
DHY9D7PAHY wrote: »
All the returning players crashed it

Probably. Or they downgraded their servers.

I am the one of returning players tho. :)
I would really love to know the specs on their servers....
TERA PC - General Discussion#52 Suggest05/19/2019, 05:17 AM
I would really love to know the specs on their servers....

I would like to know also.
Fallsmyer wrote: »
All these people talking about EME employees being incompetent, but can't even decide which is the proper there, they're, or their to use in THEIR sentence. you HEAR me!? Lol incompetence is abundance in this thread!

https://forums.enmasse.com/tera/discussion/31607/i-mean
Since you mention grammar.
TERA PC - General Discussion#54 TJKat05/19/2019, 05:21 AM
What kind of communication is everyone expecting? It's Saturday night, there might be some on-call grunt at the office trying to fix things, but no one authorized to actually say anything will be there. I wouldn't be surprised if anyone who can speak for EME even knows about this yet.

But I do think this would be a pretty good time for our new product manager to pop in and try to calm people down a little.
J4MGK6WTRK wrote: »
come back after 5 years play an hour and it crashes sad i missed this game

So it is your fault Sir. :/
Here, here:
Suggest wrote: »
DHY9D7PAHY wrote: »
All the returning players crashed it

Probably. Or they downgraded their servers.

I am the one of returning players tho. :)

welcome back^^
TJKat wrote: »
What kind of communication is everyone expecting? It's Saturday night, there might be some on-call grunt at the office trying to fix things, but no one authorized to actually say anything will be there. I wouldn't be surprised if anyone who can speak for EME even knows about this yet.

But I do think this would be a pretty good time for our new product manager to pop in and try to calm people down a little.

Um... well... as someone that actually works for a living as customer facing 100% of the time...

Given that (us) customers are not all paying customers there would be no authorized EME human (SkyNet) resource to make a statement.

Now, the world I work in: customers have a voice. And a large one. Things don't work? Things break? Things go offline? We fix them, period. And, brace yourselves: even on the free side.... whoa, amazing, right?
TERA PC - General Discussion#59 tisnotme05/19/2019, 05:35 AM
yes they (or at least they were unless things changed) lease their servers
yes there are a few trying to resolve the problem , as its been discussed for some time on their discord channel
and they think it will take a while with no eta , but have said they are trying for sooner

disclaimer:~ dont flame me as im just repeating what ive read on discord after having a go over there that the servers are down
TERA PC - General Discussion#60 TJKat05/19/2019, 05:41 AM
*grabs popcorn and waits for the outcries for "compensation"*
tisnotme wrote: »
yes they (or at least they were unless things changed) lease their servers
yes there are a few trying to resolve the problem , as its been discussed for some time on their discord channel
and they think it will take a while with no eta , but have said they are trying for sooner

disclaimer:~ dont flame me as im just repeating what ive read on discord after having a go over there that the servers are down

Thank you.

Who the heck do they lease their servers from? I have quite a number of better suggestions....
TERA PC - General Discussion#62 tisnotme05/19/2019, 05:50 AM
tisnotme wrote: »
yes they (or at least they were unless things changed) lease their servers
yes there are a few trying to resolve the problem , as its been discussed for some time on their discord channel
and they think it will take a while with no eta , but have said they are trying for sooner

disclaimer:~ dont flame me as im just repeating what ive read on discord after having a go over there that the servers are down

Thank you.

Who the heck do they lease their servers from? I have quite a number of better suggestions....

that i donno but i remember when they went down for the transfer way back
I dont have sir parts lol but im sure there are lots of new players rejoining the game its saturday night sooo yeah ill wait love this game its worth it
TERA PC - General Discussion#64 tisnotme05/19/2019, 05:57 AM
Rox just said on discord
Server will be opening shortly. We will keep an eye on them and are sttill investigating crash dumps in the background.
TERA PC - General Discussion#65 tisnotme05/19/2019, 06:04 AM
servers are up but you may need to re launch the game

edit :~ not restart the launcher
thank you!
> @tisnotme said:
> Rox just said on discord
> Server will be opening shortly. We will keep an eye on them and are sttill investigating crash dumps in the background.

Crash dumos, really? Smells like the crappy Windowa operating system. Get a real one.
TERA PC - General Discussion#68 Sinnari05/19/2019, 08:59 PM
Well the compensation isn't bad, and yes I do feel compassion for those poor folks working the weekend. I was just looking forward to some hard core leveling this weekend as I too am a returning player, and as I've stated before; I love the graphics, story and general progression system in this game! (Honestly though, crafting needs a serious upgrade!....I love crafting, but I do love their fishing mini-game, best in the business if you ask me!)
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.