TERA Online forum archive
TERA PC - General Discussion: Introductions and Rollback Followup
Hey, everyone!

My name is Frank, or Tielwing if you prefer. I’m the new Product Manager for TERA here at En Masse Entertainment. I joined the TERA team here recently and have been furiously working to get up to speed on everything related to managing TERA. I still have a ton to learn about the game, as well as all of you in the community, so I’ll be lurking/posting around the forums, as well as playing the game during most waking hours here (simultaneous to working, whenever possible).

With the introductions out of the way, I wanted to drop some more information for you all regarding the rollback that needed to happen yesterday. Rollbacks are obviously a last resort, so I wanted to emphasize that we explored every other option available prior to removing game progress from all of you. We are internally discussing this incident extensively to really nail down what we can do to improve—especially, how we can avoid similar situations from impacting you all in the future.

Since the details of what initiated requiring the rollback are already publicly known and freely discussed on the forums, I won’t leave a wall of text rehashing that info. Instead I’d like to talk about what our plans are moving forward. After an extensive post-mortem going over the entire rollback from start to finish, we’re focusing our efforts on identifying where the breakdown occurred that resulted in the economy-wrecking issues to make it all the way to the live servers. Without getting too into our processes, I’ll just say that we’ve initially identified some areas that we can improve on immediately, and will continue working towards shoring things up wherever possible.

I’m looking forward to getting to know all of you in the future here, and I’m also looking forward to talking with you all about more positive and exciting announcements down the line. Until then, it’s awesome to meet you all, and I’ll see you on the boards, and in the game!
Welcome!
If you decide a test server populated by a section of your playerbase is the direction you want to go, I'm sure you'd have plenty of people willing to test for you. I participated in one of those for Atlantica Online years ago and from what I recall it worked very well for the game.
Greetings Frank! Glad to have you aboard! What happened to seandynamite? Do you have any info regarding the status of the reset scrolls not being sellable to the merchant?
So Frank will you spend more time off the forums and go to discord instead? If so then I'll say it now You're a loser that don't care.
KXRC9JMW74 wrote: »
So Frank will you spend more time off the forums and go to discord instead? If so then I'll say it now You're a loser that don't care.

If I sound bitter it's because I am.
Nobody will confuse you with the welcome wagon =/
How about giving a guy the chance to fail before nailing him to the cross?
Krystaline wrote: »
KXRC9JMW74 wrote: »
So Frank will you spend more time off the forums and go to discord instead? If so then I'll say it now You're a loser that don't care.

If I sound bitter it's because I am.
Nobody will confuse you with the welcome wagon =/
How about giving a guy the chance to fail before nailing him to the cross?

When he posts more then twice in 1 day Maybe
Greetings

Welcome aboard. As a long time player here, i can tell you, that what this community wants the most, and what we need the most at the moment, is communication.

When issues happen, we do not want to see a message from a EME staff that basically says "We are looking into this" and yet nothing is being done or we do not see any actual progress.

This is due to an extreme lack of communication in between the players and EME.

A good example, excluding comparisons, is EU TERA. Over the years, they have stepped up their communication with the players, providing more detailed patch notes, learning how to play the game to know what the players want, from a player point of view, not just from a Publisher Point of View, and the weekly streams, is hard to see EME weekly stream getting barely 100 views, while the streams from EU have over 1k or even more, once again, because they show competence with their streams, they show they know how to play, they know the in game situations, and they provide A LOT MORE detailed patch notes and explain them in detail in their streams.

By all means, as the new Product Manager of TERA NA, you should exploit communication with the players, so that we do not feel ignored, and from time to time, jump into the game to hang out with the players, to show that as the new Product Manager, you care for the player needs in the game, and care for learning the game core mechanics to have the same feeling that we do, and avoid situations like the most recent one, to happen ever again.

I hope you can be the turning point for NA, cause we really need it.
Zoknahal wrote: »
snip

Thanks Zoknahal for the detailed post. I'll certainly be doing my best to keep up with all levels of communication with you all on the forums as well as on Discord. It's definitely something I'll be striving to level up and build on. One of the most important things for me personally right now is building up my TERA expertise to better understand all the ins and outs of what you all in the community care the most about.

Thanks to the other posters also for the welcome (even if there's some bitterness, I don't blame anyone after the recent issues), I'm looking forward to getting to know the TERA community better on the forums and in Discord.
Welcome!

I'm a semi long time player of Bluehole titles but not necessarily TERA (long story but will make it short). I bought the boxed collectors edition back in 2012 but never really played it a lot since there was another game being released (Diablo III in May 2012) and I was a huge ARPG player back then. That plus the open beta of Path of Exile made me forget about TERA for a bit. Then in 2014, a Bluehole acquired studio subsidiary (Ginno Games or what became Bluehole Ginno and was renamed to PUBG Corp in 2017) launch Devilian (which was an MMO-ARPG that had been in development since 2009, and was inspired by Diablo III after it was reveal in 2008); the game was initially marketed as a Korean Diablo along with a tacky marketing campaign where it was referred to as Kimchi-blo.

Because of my interest in Devilian, in a weird twist, I ended up following Bluehole, Inc and what was then known as the Bluehole Alliance; what you folks now know as KRAFTON Game Union (plus a colleague of mine who works in South Korea was previously an early private angel investor in one of the funds that invested in the company and we'd talk about that stuff) where part of my blogging (yes, I'm one of those who still use that medium) is regarding Bluehole stuff (so TERA, PUBG, Ascent: Infinite Realm, and probably soon, MISTOVER and Project BB).

Once the Ginno Games acquisition was finalized, the studio had access to Bluehole resources and the entire game was overhauled with a lot of game systems and graphics derived from TERA (the cannonshooter class model was derived from the Elin race for example) so it became known as mini-TERA for a short bit. I ended up playing the Korean version of that, then the Thai version, and then the NA/EU version when that was launched in late 2015 (and played until it's closure last March). Early 2016 was when I resumed playing and putting more time into TERA though and despite the changes and issues that have plagued the game, it's the one I play the most today (though not entirely its end game meta).

I don't frequent EME's online communities a lot but I do tend to visit the main site and quick check the forums for information. I agree with points that Zoknahal mentioned regarding communication. I do realize the priorities that are on your plate as product manager though (and the resource constraints that may be in place at En Masse) but one of the things I hope you would consider is something that other publishers have done to engage with their communities; the occasional "producers/product managers" newsletter and having some of the ensuing dialog translate into meaningful actions that players can then see (in the form of things that En Masse can control since most of us realize Krafton controls the design and development details of the game).

Anyway, welcome again and looking forward to whatever you can bring to the game!
Here are some Buddy Up! Codes for you to play TERA[/code]
If you're gonna be active don't doubt to use them and feel free to ask me anything you want!

Server: Velika

Buddy Up Codes:
When you start the game and enter my BuddyUp Code, both of us receive special benefits!

Takeshi.Kira#0470 (2/3)
Lizz.Dawn#6938 (1/3)
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Thank You!! <3 <3
TERA PC - General Discussion#11 Sametbh04/13/2019, 02:39 AM
Welcome welcome <3
You might need to become a beastmaster to tame this animal kingdom.

Just kidding.


Everything is so tangled up right now that even the most skilled will have a difficult time.. But good luck nevertheless!
TERA PC - General Discussion#13 Twick04/13/2019, 11:26 PM
It was just one day of player progress and considering how important the rollback was for repairing the game I'm sure most people with common sense didn't mind. Thanks for all the work you do and welcome!
TERA PC - General Discussion#14 kubitoid04/14/2019, 09:30 AM
hello Frank Tielwing. what is your favourite game on pc?
TERA PC - General Discussion#15 sanj6604/14/2019, 02:09 PM
Tielwing wrote: »
Hey, everyone!

My name is Frank, or Tielwing if you prefer. I’m the new Product Manager for TERA here at En Masse Entertainment. I joined the TERA team here recently and have been furiously working to get up to speed on everything related to managing TERA. I still have a ton to learn about the game, as well as all of you in the community, so I’ll be lurking/posting around the forums, as well as playing the game during most waking hours here (simultaneous to working, whenever possible).

With the introductions out of the way, I wanted to drop some more information for you all regarding the rollback that needed to happen yesterday. Rollbacks are obviously a last resort, so I wanted to emphasize that we explored every other option available prior to removing game progress from all of you. We are internally discussing this incident extensively to really nail down what we can do to improve—especially, how we can avoid similar situations from impacting you all in the future.

Since the details of what initiated requiring the rollback are already publicly known and freely discussed on the forums, I won’t leave a wall of text rehashing that info. Instead I’d like to talk about what our plans are moving forward. After an extensive post-mortem going over the entire rollback from start to finish, we’re focusing our efforts on identifying where the breakdown occurred that resulted in the economy-wrecking issues to make it all the way to the live servers. Without getting too into our processes, I’ll just say that we’ve initially identified some areas that we can improve on immediately, and will continue working towards shoring things up wherever possible.

I’m looking forward to getting to know all of you in the future here, and I’m also looking forward to talking with you all about more positive and exciting announcements down the line. Until then, it’s awesome to meet you all, and I’ll see you on the boards, and in the game!

good day and welcome, we do hope, and i dont mean to sound blunt or bashing on the people you replaced, to see you around more and to have more open communication with the player base. while the compensation and the message that came with the mails in game was nice there are still a lot of issues with the patch outstanding. its been almost a week since the patch and currently we still have elite features being non fuctional which are the weekly cap on dungeons and the daily entry limit on ghilliglade. elite was suppsoed to offer the player 80 entries of any specific dungeon per week and as it stands we're still capped at 40 like non elite players, ghilliglade is currently at 1 entry per day as well for elite players. the other issue is the 20% exp event for the rollback, losing an entire day of levelling that we did =/= 20% bonus exp thats basically asking us to do 200% work in leveling but we only get 120%. the bonus exp should have been 100% but it should have been done in the sense of exp marks similar to the elite exp mark as a player could have been able to level on the initial day of the patch but not be able to the day after or the time after the servers came up after the rollback, how does this even compensate him when he cant part take of it? couple with this 5 days of elite being added to players accounts but the central factor of elite, dungeon entries, being non functional, i hope you see my point.
TL;DR of this post:

sanj66 wrote: »
the other issue is the 20% exp event for the rollback, losing an entire day of levelling that we did =/= 20% bonus exp thats basically asking us to do 200% work in leveling but we only get 120%.

Just for what it's worth, by giving everyone Elite for 5 days, it was basically a 220% XP boost, plus the one-hour Rapid XP raising it to 320% (compounded by TERA Rewards). Obviously for the people who were already Elite this doesn't help them, and maybe there should be separate additional compensation for them (once the other Elite issues are fixed). But for the majority of the playerbase who are F2P/non-Elite, it was a pretty significant boost.
TERA PC - General Discussion#18 sanj6604/14/2019, 08:13 PM
sanj66 wrote: »
the other issue is the 20% exp event for the rollback, losing an entire day of levelling that we did =/= 20% bonus exp thats basically asking us to do 200% work in leveling but we only get 120%.

Just for what it's worth, by giving everyone Elite for 5 days, it was basically a 220% XP boost, plus the one-hour Rapid XP raising it to 320% (compounded by TERA Rewards). Obviously for the people who were already Elite this doesn't help them, and maybe there should be separate additional compensation for them (once the other Elite issues are fixed). But for the majority of the playerbase who are F2P/non-Elite, it was a pretty significant boost. To make it 100% event boost on top of giving Elite to everyone would have been pretty extreme, particularly given that TERA Rewards XP multiplies everything.

that true but tbh the people that grinded that day i would stake that they were more than likley elite and the current comp doesnt really help them and like i said the dungeon entry stuff is also gimped, thats my concern.
TERA PC - General Discussion#19 tisnotme04/14/2019, 10:27 PM
also just for what its worth , elite may have given more XP to non elite players , but in its own was also as much broken as a free compensation gift , and as you said basically only helping the players who didnt already have elite but not utilizable to its fullest even to them , let alone much at all to players who already had elite
TERA PC - General Discussion#20 Melyodis04/15/2019, 12:56 AM
sanj66 wrote: »
the other issue is the 20% exp event for the rollback, losing an entire day of levelling that we did =/= 20% bonus exp thats basically asking us to do 200% work in leveling but we only get 120%.

Just for what it's worth, by giving everyone Elite for 5 days, it was basically a 220% XP boost, plus the one-hour Rapid XP raising it to 320% (compounded by TERA Rewards). Obviously for the people who were already Elite this doesn't help them, and maybe there should be separate additional compensation for them (once the other Elite issues are fixed). But for the majority of the playerbase who are F2P/non-Elite, it was a pretty significant boost. To make it 100% event boost on top of giving Elite to everyone would have been pretty extreme, particularly given that TERA Rewards XP multiplies everything.

See how easy it is to derail a thread.
My hopes aren't too high. Last time we got a new product manager he also promised to communicate with us better when he joined. But he stopped communicating with us after about month of being here. Promising to communicate better with the players is one thing but I wont believe it until its happening regularly, I've been let down by this publisher too many times to give them the benefit of the doubt.
Still wanna know what happened to seandynamite
sanj66 wrote: »
the other issue is the 20% exp event for the rollback, losing an entire day of levelling that we did =/= 20% bonus exp thats basically asking us to do 200% work in leveling but we only get 120%.

Just for what it's worth, by giving everyone Elite for 5 days, it was basically a 220% XP boost, plus the one-hour Rapid XP raising it to 320% (compounded by TERA Rewards). Obviously for the people who were already Elite this doesn't help them, and maybe there should be separate additional compensation for them (once the other Elite issues are fixed). But for the majority of the playerbase who are F2P/non-Elite, it was a pretty significant boost. To make it 100% event boost on top of giving Elite to everyone would have been pretty extreme, particularly given that TERA Rewards XP multiplies everything.

Sorry but I have elite until 2020 so that compensation doesnt work for me because the only thing I got was a mere 20% extra exp as real compensation :angry:
I guess Tielwing is MIA on the forums ..................Any one see him in discord?
EJECWCWG55 wrote: »
sanj66 wrote: »
the other issue is the 20% exp event for the rollback, losing an entire day of levelling that we did =/= 20% bonus exp thats basically asking us to do 200% work in leveling but we only get 120%.

Just for what it's worth, by giving everyone Elite for 5 days, it was basically a 220% XP boost, plus the one-hour Rapid XP raising it to 320% (compounded by TERA Rewards). Obviously for the people who were already Elite this doesn't help them, and maybe there should be separate additional compensation for them (once the other Elite issues are fixed). But for the majority of the playerbase who are F2P/non-Elite, it was a pretty significant boost. To make it 100% event boost on top of giving Elite to everyone would have been pretty extreme, particularly given that TERA Rewards XP multiplies everything.

Sorry but I have elite until 2020 so that compensation doesnt work for me because the only thing I got was a mere 20% extra exp as real compensation :angry: It is increadible how this game treats awfully those who spend money on it and the excuse is to protect the selfish interest of a small group of players who call themselves the voice of the comunity :angry: As how things are right now TERA is not a pay to win or pay to progress game, rather it feels like pay to lose, because desicions EME made always make us lose and those who spend money lose the most on it :angry:

The point was that, if you want to offer some special benefit for Elite players, you probably can't do it at the same time as you're offering Elite to everyone for five days. Otherwise, it still would not serve as a proportional benefit for existing Elite players, since now the benefit would be given to everyone.

So, with the free Elite period wrapping up, what, specifically, do you propose would be the right thing to do for Elite players? How should it be implemented? I think it'd be better if there could be specific suggestions.
TERA PC - General Discussion#26 Tielwing04/15/2019, 07:50 PM
Getting caught up after the weekend here, thanks for everyone else that's replied here so far!
kubitoid wrote: »
hello Frank Tielwing. what is your favourite game on pc?

Of all time? Probably Diablo 2. These days, when I'm not playing TERA, I'm in an XCOM 2 run (usually commander ironman), up until i get wrecked and have to restart.
My hopes aren't too high. Last time we got a new product manager he also promised to communicate with us better when he joined. But he stopped communicating with us after about month of being here. Promising to communicate better with the players is one thing but I wont believe it until its happening regularly, I've been let down by this publisher too many times to give them the benefit of the doubt.

I hear you, and it definitely takes a lot of effort to stay consistent on the communication front. I will certainly try my best to keep my lurking to posting ratio closer together.
LancerJiva wrote: »
Still wanna know what happened to seandynamite

He's still around! Just busy on other projects currently.

Finally, thanks for all of the feedback regarding the rollback compensation. It's definitely challenging to cover every base and truly make up for lost time given the different situations every player is in. I definitely get that the compensation can feel inadequate, but hopefully it at least takes some of the edge off making that ground back up.
> @Tielwing said:
> Getting caught up after the weekend here, thanks for everyone else that's replied here so far!
> kubitoid wrote: »
>
> hello Frank Tielwing. what is your favourite game on pc?
>
>
>
>
> Of all time? Probably Diablo 2. These days, when I'm not playing TERA, I'm in an XCOM 2 run (usually commander ironman), up until i get wrecked and have to restart.
> AlexWasBored wrote: »
>
> My hopes aren't too high. Last time we got a new product manager he also promised to communicate with us better when he joined. But he stopped communicating with us after about month of being here. Promising to communicate better with the players is one thing but I wont believe it until its happening regularly, I've been let down by this publisher too many times to give them the benefit of the doubt.
>
>
>
>
> I hear you, and it definitely takes a lot of effort to stay consistent on the communication front. I will certainly try my best to keep my lurking to posting ratio closer together.
> LancerJiva wrote: »
>
> Still wanna know what happened to seandynamite
>
>
>
>
> He's still around! Just busy on other projects currently.
>
> Finally, thanks for all of the feedback regarding the rollback compensation. It's definitely challenging to cover every base and truly make up for lost time given the different situations every player is in. I definitely get that the compensation can feel inadequate, but hopefully it at least takes some of the edge off making that ground back up.


Oh ok! He hasn’t been on the forums since January. Any news on the reset scroll resell prices?
TERA PC - General Discussion#28 sanj6604/15/2019, 08:22 PM
EJECWCWG55 wrote: »
sanj66 wrote: »
the other issue is the 20% exp event for the rollback, losing an entire day of levelling that we did =/= 20% bonus exp thats basically asking us to do 200% work in leveling but we only get 120%.

Just for what it's worth, by giving everyone Elite for 5 days, it was basically a 220% XP boost, plus the one-hour Rapid XP raising it to 320% (compounded by TERA Rewards). Obviously for the people who were already Elite this doesn't help them, and maybe there should be separate additional compensation for them (once the other Elite issues are fixed). But for the majority of the playerbase who are F2P/non-Elite, it was a pretty significant boost. To make it 100% event boost on top of giving Elite to everyone would have been pretty extreme, particularly given that TERA Rewards XP multiplies everything.

Sorry but I have elite until 2020 so that compensation doesnt work for me because the only thing I got was a mere 20% extra exp as real compensation :angry: It is increadible how this game treats awfully those who spend money on it and the excuse is to protect the selfish interest of a small group of players who call themselves the voice of the comunity :angry: As how things are right now TERA is not a pay to win or pay to progress game, rather it feels like pay to lose, because desicions EME made always make us lose and those who spend money lose the most on it :angry:

The point was that, if you want to offer some special benefit for Elite players, you probably can't do it at the same time as you're offering Elite to everyone for five days. Otherwise, it still would not serve as a proportional benefit for existing Elite players, since now the benefit would be given to everyone.

So, with the free Elite period wrapping up, what, specifically, do you propose would be the right thing to do for Elite players? How should it be implemented? I think it'd be better if there could be specific suggestions.

the one idea that came to mind but i am not sure if/how it can be implemented, but since the free elite period is over i think would have been allow elite to use the exp mark twice per day instead of once for the same 5 day duration, though the situation can/may arise that someone would have been elite on said patch date and not be elite now due to numerous reasons. though i am not sure how much control over this eme has or how it can be implemented, as for the current glitched dungeon entries for elite tbh while dd was nice, i for one would have rathered my entries as a dungeon like rke is spammable and at 66-67 gives 1% exp and you dont get double exp on the dungeon, so while you get the loot maybe if you ran the dungeon 2X what you actually did in terms of the exp etc that side is also gimped and can be tied back into the double use of the mark as a resolution for a set amount of days, not sure if its as simple as halving the cd on it etc.
EJECWCWG55 wrote: »
sanj66 wrote: »
the other issue is the 20% exp event for the rollback, losing an entire day of levelling that we did =/= 20% bonus exp thats basically asking us to do 200% work in leveling but we only get 120%.

Just for what it's worth, by giving everyone Elite for 5 days, it was basically a 220% XP boost, plus the one-hour Rapid XP raising it to 320% (compounded by TERA Rewards). Obviously for the people who were already Elite this doesn't help them, and maybe there should be separate additional compensation for them (once the other Elite issues are fixed). But for the majority of the playerbase who are F2P/non-Elite, it was a pretty significant boost. To make it 100% event boost on top of giving Elite to everyone would have been pretty extreme, particularly given that TERA Rewards XP multiplies everything.

Sorry but I have elite until 2020 so that compensation doesnt work for me because the only thing I got was a mere 20% extra exp as real compensation :angry: It is increadible how this game treats awfully those who spend money on it and the excuse is to protect the selfish interest of a small group of players who call themselves the voice of the comunity :angry: As how things are right now TERA is not a pay to win or pay to progress game, rather it feels like pay to lose, because desicions EME made always make us lose and those who spend money lose the most on it :angry:

The point was that, if you want to offer some special benefit for Elite players, you probably can't do it at the same time as you're offering Elite to everyone for five days. Otherwise, it still would not serve as a proportional benefit for existing Elite players, since now the benefit would be given to everyone.

So, with the free Elite period wrapping up, what, specifically, do you propose would be the right thing to do for Elite players? How should it be implemented? I think it'd be better if there could be specific suggestions.

What is the point to propose when EME say they can't do anything?.. they always say they need to wait for BHS to solve things, however they can screw with players progression and give a compesation of +120% for non-elite but for those who are Elite and Tera Rewards Tier 10 the compensation was like 5% or 10% comparing our situation with non-Elite.

You look to be smart, you should know what its a fair compensation, for every 1 exp point a non-elite player lost in the roll back I lost 4.4, that should make obvious what would be a fair compensation for people in the same situation as me.
TERA PC - General Discussion#30 tisnotme04/16/2019, 12:37 AM
unfortunately EME at some point decided to no longer give anything permanent or substantial for any reason and fell back on the idea of elite as it gives benefits and can be temp so they splashed that around instead (with the hope others may start buying after seeing the perks) , which has become unfortunate for the player group that has been buying elite supporting EME and the game
Tielwing wrote: »
Probably Diablo 2

Can i ask what class did you used to play? I was Amazon back then and i was even lucky to get a Buriza Do Kyanon at the time.
TERA PC - General Discussion#32 sanj6604/17/2019, 01:08 PM
is there any eta on when our elite dungeon entries per week will be fixed? its been over a week and no fix for it has been implemented or even mention, it isnt even listed on the thread of issues post rollback either @Tielwing @BearShoes people are paying for elite and recieving gimped rewards and it seems like this is not a priority issue and i am sure you can understand how that looks to paying customers to not even have an actual staff member acknowledge the issue and post it in the thread or even give assurance its being worked and and some sort of recompense will be given for the issue, also with the amout of stuff not being able to stack like the infusions, granted it is treated like a gear piece, bank space for me is in need and i have all 8 tabs unlocked and all 4 pet tabs, with the pet upgrade patch upcoming i would like to clear out as much space in my actual bank to store what i have in my pet bank to prevent any possible loss due to the new system so i would really like to get rid of my 1k+ elite scrolls thats taking up almsot 10 bank slots or more an update with some concrete information would be nice.
TERA PC - General Discussion#33 Alkeides04/17/2019, 01:41 PM
Hi Frank, welcome
I am glad you are a gamer, like us. As a gamer you surly understand, that those like me got wrecked by the rollback,I lost days of the leveling event, and it ended on time, instead of being extended to compensate for lost days. Even if that was done, I will never get back what I lost. Like many on this post, I am Elite and have been since I started, as well as my wife, she rarely gets to play, due to her work schedule, she will never get that time back. Also we have not been able to sell fish crates for over a week, I worked hard as well as my wife to get to Fish crate V, thats a lot of gold I have lost.
Others have said it seems the game is pay to lose, I feel the same way, please do something for those, that contribute to the continuation of the game, by paying to play. I realize the people that do not pay to play, contribute when they feel like it by buying EMP, well we do as well. Right now, my wife and I are bitter, over a game, I am retired, my wife still works, so im not young, and to be bitter or angry over a game seems silly, but there it is.
Review what was done, see what was given to fix things. Also when will I be able to sell fish crates, how will we be compensated for over a week of lost revenue, this may seem petty, to some, or many, but I gave up running dungeons to level up fishing, and fish crates to make gold.
Alkeides wrote: »
Hi Frank, welcome
I am glad you are a gamer, like us. As a gamer you surly understand, that those like me got wrecked by the rollback,I lost days of the leveling event, and it ended on time, instead of being extended to compensate for lost days. Even if that was done, I will never get back what I lost. Like many on this post, I am Elite and have been since I started, as well as my wife, she rarely gets to play, due to her work schedule, she will never get that time back. Also we have not been able to sell fish crates for over a week, I worked hard as well as my wife to get to Fish crate V, thats a lot of gold I have lost.
Others have said it seems the game is pay to lose, I feel the same way, please do something for those, that contribute to the continuation of the game, by paying to play. I realize the people that do not pay to play, contribute when they feel like it by buying EMP, well we do as well. Right now, my wife and I are bitter, over a game, I am retired, my wife still works, so im not young, and to be bitter or angry over a game seems silly, but there it is.
Review what was done, see what was given to fix things. Also when will I be able to sell fish crates, how will we be compensated for over a week of lost revenue, this may seem petty, to some, or many, but I gave up running dungeons to level up fishing, and fish crates to make gold.

Roll back was only 1 day not days like you think.
Fish Crates never stopped in fact you can sell 5 a day. Federation Resource Manger standing right on the side of the Fish Monger so you didn't lose any money if you asked.
Do you really think you will be compensated for losing NO revenue.
TERA PC - General Discussion#35 Alkeides04/17/2019, 02:36 PM
Well either me and my wife are both bugged, or we are on different servers, it says, on the fishing association monger sell 50, not 5 as it should,but its always greyed out, we have tried to fix, reboot, and now post. No I do not expect to be compensated, I expect to be screwed, which is why I am bitter, and it was a patch, play, rollback, patch both very long and during our playtime, so we lost days. not 1 day, I do not mind your response, but your experience was not mine.
Also we pay to play, why do we have to pay to post on the Trade Broker, why can we run only 1 Gillieglade a day, why where these taken away. Some of us are not endgame players. These things matter, again I do not expect to be compensated, and there is the problem. If i buy something and it doesn't work I take it back, or expect to be reimbursed, you are saying this is not the case, just shut up and take it. I want to be heard like anyone else, I am not a regular poster, this is likely obvious. If I bother to post on an issue, it is already too late, for me, I am only staying for my wife, for now. That is likely to change.
sanj66 wrote: »
<snip> people are paying for elite and recieving gimped rewards <snip>

And this is exactly why some of us have STOPPED paying ;)
If they ever decide to repackage an elite subscription to make it worthwhile again, I'll absolutely resub but as it stands now, pfft. I'll miss the travel journal, which I use a lot to return to NPCs/questing areas in a flash rather than running/flying back, but by the time my current month ends I'll probably be done questing, anyway.
TERA PC - General Discussion#37 sanj6604/17/2019, 02:58 PM
Krystaline wrote: »
sanj66 wrote: »
<snip> people are paying for elite and recieving gimped rewards <snip>

And this is exactly why some of us have STOPPED paying ;)
If they ever decide to repackage an elite subscription to make it worthwhile again, I'll absolutely resub but as it stands now, pfft. I'll miss the travel journal, which I use a lot to return to NPCs/questing areas in a flash rather than running/flying back, but by the time my current month ends I'll probably be done questing, anyway.

its not so much as to add more stuff its to give what is being advertized, as it stands now elite is being flasely advertized as giving x when it does not and it seems nothing much is being done to fix it whereas other regions has/had within a few days of the patch for them.
Fish Crates never stopped in fact you can sell 5 a day. """Federation Resource Manger""" buys fish crates now standing right on the side of the Fish Monger
TERA PC - General Discussion#39 Alkeides04/17/2019, 04:01 PM
Except for the rude part, thankyou, I have always sold to the Association Fishmonger, because I did not want resources, I wanted gold, therfore I did not even check the Resourse Fishmonger. So I do appriciate you telling me. however this does not fix other issues, mentioned, and I never told anyone to shut up, reread if you like.
Alkeides wrote: »
Except for the rude part, thankyou, I have always sold to the Association Fishmonger, because I did not want resources, I wanted gold, therfore I did not even check the Resourse Fishmonger. So I do appriciate you telling me. however this does not fix other issues, mentioned, and I never told anyone to shut up, reread if you like.

Go read your post above when you responded to me you said I take it to me ""you are saying this is not the case, just shut up and take it. ""
TERA PC - General Discussion#41 Alkeides04/17/2019, 04:11 PM
Sorry again, it was not meant to you,it was meant to me, good day, I doubt I will ever bother to post again.
Enjoy

KXRC9JMW74 wrote: »
Alkeides wrote: »
Except for the rude part, thankyou, I have always sold to the Association Fishmonger, because I did not want resources, I wanted gold, therfore I did not even check the Resourse Fishmonger. So I do appriciate you telling me. however this does not fix other issues, mentioned, and I never told anyone to shut up, reread if you like.

Go read your post above when you responded to me you said I take was it to me ""you are saying this is not the case, just shut up and take it. ""

You didnt understood what he said. He clearly stated that the way you talk is like saying Shut Up to Him, not he telling you to Shut Up.
I think this was all just an unfortunate misunderstanding on both sides based on the way things were written. Neither side was intending to tell the other to shut up, but it came across wrong.

Anyway, I can at least say that EME is working on the Elite issue. Hopefully there will be news soon.

TERA PC - General Discussion#44 sanj6604/17/2019, 07:25 PM
I think this was all just an unfortunate misunderstanding on both sides based on the way things were written. Neither side was intending to tell the other to shut up, but it came across wrong.

Anyway, there is some news about the underlying Elite issue so hopefully it'll be resolved soon.

ty but has there been any updated discussion on the elite scrolls as well.
sanj66 wrote: »
I think this was all just an unfortunate misunderstanding on both sides based on the way things were written. Neither side was intending to tell the other to shut up, but it came across wrong.

Anyway, there is some news about the underlying Elite issue so hopefully it'll be resolved soon.

ty but has there been any updated discussion on the elite scrolls as well.

I've been told to relay this: "Rox and Singlebear are working with BHS to math out prices that won't break the economy."

It's not in tomorrow's hotfix, but they're aware. Hopefully there'll be news soon.
Coisas basicas precisam ser resolvidas com o sistema de guarda roupa , a tempos esta incompleto , como eu posso comprar un traje se eu nem sei como ele é.voces realmente precisam aprender a ganhar dinheiro .
TERA PC - General Discussion#47 sanj6604/18/2019, 09:13 PM
sanj66 wrote: »
I think this was all just an unfortunate misunderstanding on both sides based on the way things were written. Neither side was intending to tell the other to shut up, but it came across wrong.

Anyway, there is some news about the underlying Elite issue so hopefully it'll be resolved soon.

ty but has there been any updated discussion on the elite scrolls as well.

I've been told to relay this: "Rox and Singlebear are working with BHS to math out prices that won't break the economy."

It's not in tomorrow's hotfix, but they're aware. Hopefully there'll be news soon.

well i recieved the compensation for last week but from first sight the elite bug seems to still be there only 1 gg entry also prior to server mainty i had regular routing, now after mainty i am being routed from miami>austria>netherlands>uk>back to the states for a glorious 200ms.....and it always takes a month + for them to send a ticket to zayo to correct this issue....
Tielwing wrote: »
Hey, everyone!

My name is Frank, or Tielwing if you prefer. I’m the new Product Manager for TERA here at En Masse Entertainment. I joined the TERA team here recently and have been furiously working to get up to speed on everything related to managing TERA. I still have a ton to learn about the game, as well as all of you in the community, so I’ll be lurking/posting around the forums, as well as playing the game during most waking hours here (simultaneous to working, whenever possible).

With the introductions out of the way, I wanted to drop some more information for you all regarding the rollback that needed to happen yesterday. Rollbacks are obviously a last resort, so I wanted to emphasize that we explored every other option available prior to removing game progress from all of you. We are internally discussing this incident extensively to really nail down what we can do to improve—especially, how we can avoid similar situations from impacting you all in the future.

Since the details of what initiated requiring the rollback are already publicly known and freely discussed on the forums, I won’t leave a wall of text rehashing that info. Instead I’d like to talk about what our plans are moving forward. After an extensive post-mortem going over the entire rollback from start to finish, we’re focusing our efforts on identifying where the breakdown occurred that resulted in the economy-wrecking issues to make it all the way to the live servers. Without getting too into our processes, I’ll just say that we’ve initially identified some areas that we can improve on immediately, and will continue working towards shoring things up wherever possible.

I’m looking forward to getting to know all of you in the future here, and I’m also looking forward to talking with you all about more positive and exciting announcements down the line. Until then, it’s awesome to meet you all, and I’ll see you on the boards, and in the game!

Thank you and welcome to the community. I wholeheartedly appreciate all that you do.
Test server is literally one of the best options if you have the resources for it. It doesn't need to be expansive but it should be like the most active 100 players or something of that line.
TERA PC - General Discussion#50 kubitoid04/24/2019, 06:49 AM
Tielwing last visited 22 apr. so at least he takes a look at forums on occasion. i guess :no_mouth:
TERA PC - General Discussion#51 Tielwing04/25/2019, 04:14 PM
kubitoid wrote: »
Tielwing last visited 22 apr. so at least he takes a look at forums on occasion. i guess :no_mouth:

Still alive! It's been a pretty hectic few days, there's a lot to catch up on in as short a time as possible. I'll be unsticking this thread at this point, feel free to shoot me a PM directly for anything else related to this thread (or if you have random questions about me!)
TERA PC - General Discussion#52 Christin04/25/2019, 05:26 PM
Tielwing wrote: »
kubitoid wrote: »
Tielwing last visited 22 apr. so at least he takes a look at forums on occasion. i guess :no_mouth:

Still alive! It's been a pretty hectic few days, there's a lot to catch up on in as short a time as possible. I'll be unsticking this thread at this point, feel free to shoot me a PM directly for anything else related to this thread (or if you have random questions about me!)

I didn't even notice this thread till now. Welcome to Tera and EME and everything else.

My best advice is don't take anything personally (here or if you dare to play dungeons). No doubt there is already a test server, but most of us understand that sometimes, things slip through the cracks. Eventually, people calm down and everything gets back to how it was. Lots of people came on for the Easter event, so that was good.

No need to respond. Just wanted to add a welcome since I missed this thread earlier.
TERA PC - General Discussion#53 Christin04/25/2019, 05:45 PM
Alkeides wrote: »
Well either me and my wife are both bugged, or we are on different servers, it says, on the fishing association monger sell 50, not 5 as it should,but its always greyed out, we have tried to fix, reboot, and now post. No I do not expect to be compensated, I expect to be screwed, which is why I am bitter, and it was a patch, play, rollback, patch both very long and during our playtime, so we lost days. not 1 day, I do not mind your response, but your experience was not mine.
Also we pay to play, why do we have to pay to post on the Trade Broker, why can we run only 1 Gillieglade a day, why where these taken away. Some of us are not endgame players. These things matter, again I do not expect to be compensated, and there is the problem. If i buy something and it doesn't work I take it back, or expect to be reimbursed, you are saying this is not the case, just shut up and take it. I want to be heard like anyone else, I am not a regular poster, this is likely obvious. If I bother to post on an issue, it is already too late, for me, I am only staying for my wife, for now. That is likely to change.

Just to chime in on this, but you have to agree that a rollback was the only solution. If you were really playing during that time, you would have seen global all lit up about the issues. All it took was a look at the broker to realize something really bad was going on. If they had not done a rollback, the economy would be completely ruined along with the game. I get that you lost time, but there was really no other solution. You lost time, but you act like stuff is going somewhere. Nothing is now, so you have plenty of time to level up. This is really not a game to take so seriously. I get that you lost play time, but this game does a lot of maintenance during the day. If you only play during the day, it's going to hinder your play time. Unfortunately, the game can't be up 24/7 in order to fit your play time demand.

Next time, just ask global. Someone would have told you they moved the crates right away. Don't fret about the gold lost. You'll make it up down the road. I always do. Like when they do a strongbox event, and I have a stack of keys to sell. It will always work out eventually. It's not like this stuff is time limited, so take a breath and relax. It's really just a game.

I think the most important lesson from all of that was the lesson that staff should be watching global and broker activity right after large patches along with discord. If staff had actually been on the servers, they could have seen what was going on and shut the servers down right away to fix the problem. We'd much rather have down servers than a large rollback. Even if they had just gone on right after the patch release, they could have seen how high the sell back price was on the scrolls. Either way, lessons have been learned. We got a free gift and some other benefits.
Christin wrote: »
Alkeides wrote: »
Well either me and my wife are both bugged, or we are on different servers, it says, on the fishing association monger sell 50, not 5 as it should,but its always greyed out, we have tried to fix, reboot, and now post. No I do not expect to be compensated, I expect to be screwed, which is why I am bitter, and it was a patch, play, rollback, patch both very long and during our playtime, so we lost days. not 1 day, I do not mind your response, but your experience was not mine.
Also we pay to play, why do we have to pay to post on the Trade Broker, why can we run only 1 Gillieglade a day, why where these taken away. Some of us are not endgame players. These things matter, again I do not expect to be compensated, and there is the problem. If i buy something and it doesn't work I take it back, or expect to be reimbursed, you are saying this is not the case, just shut up and take it. I want to be heard like anyone else, I am not a regular poster, this is likely obvious. If I bother to post on an issue, it is already too late, for me, I am only staying for my wife, for now. That is likely to change.

Just to chime in on this, but you have to agree that a rollback was the only solution. If you were really playing during that time, you would have seen global all lit up about the issues. All it took was a look at the broker to realize something really bad was going on. If they had not done a rollback, the economy would be completely ruined along with the game. I get that you lost time, but there was really no other solution. You lost time, but you act like stuff is going somewhere. Nothing is now, so you have plenty of time to level up. This is really not a game to take so seriously. I get that you lost play time, but this game does a lot of maintenance during the day. If you only play during the day, it's going to hinder your play time. Unfortunately, the game can't be up 24/7 in order to fit your play time demand.

Next time, just ask global. Someone would have told you they moved the crates right away. Don't fret about the gold lost. You'll make it up down the road. I always do. Like when they do a strongbox event, and I have a stack of keys to sell. It will always work out eventually. It's not like this stuff is time limited, so take a breath and relax. It's really just a game.

I think the most important lesson from all of that was the lesson that staff should be watching global and broker activity right after large patches along with discord. If staff had actually been on the servers, they could have seen what was going on and shut the servers down right away to fix the problem. We'd much rather have down servers than a large rollback. Even if they had just gone on right after the patch release, they could have seen how high the sell back price was on the scrolls. Either way, lessons have been learned. We got a free gift and some other benefits.

The hype was killed in that roll back, if you played first day the servers were avaliable and compare how many people were leveling, runing dungeons, runing batlegrounds (their queve times), you would see that it was MUCH better than after the roll back. EME just killed the hype for that patch and lose a great amount of players that won't comeback again.

There are guilds that cant get back the guild activity they saw after first day (40-50 players at the same time on-line before roll-back) because the roll back halved their activity or hurt them even more (less than 20 active after roll-back). I don't see how people claim roll-back was the only solution when it actually killed the hype and made us lose a lot of active players who were mad for lossing time and make them uncertain when EME is going to act again on a handful of players whimp.
TERA PC - General Discussion#55 tisnotme04/25/2019, 06:30 PM
and it took them a few days to do the roll back , but from there tits been weeks and still no information on a value for all the different scrolls that had their tiered prices rolled back
how are we going with news on this front @Tielwing as youve lost some elite paying players whilst others are still waiting on the out come of this ongoing ordeal
TERA PC - General Discussion#56 Christin04/25/2019, 06:57 PM
EJECWCWG55 wrote: »
Christin wrote: »
Alkeides wrote: »
Well either me and my wife are both bugged, or we are on different servers, it says, on the fishing association monger sell 50, not 5 as it should,but its always greyed out, we have tried to fix, reboot, and now post. No I do not expect to be compensated, I expect to be screwed, which is why I am bitter, and it was a patch, play, rollback, patch both very long and during our playtime, so we lost days. not 1 day, I do not mind your response, but your experience was not mine.
Also we pay to play, why do we have to pay to post on the Trade Broker, why can we run only 1 Gillieglade a day, why where these taken away. Some of us are not endgame players. These things matter, again I do not expect to be compensated, and there is the problem. If i buy something and it doesn't work I take it back, or expect to be reimbursed, you are saying this is not the case, just shut up and take it. I want to be heard like anyone else, I am not a regular poster, this is likely obvious. If I bother to post on an issue, it is already too late, for me, I am only staying for my wife, for now. That is likely to change.

Just to chime in on this, but you have to agree that a rollback was the only solution. If you were really playing during that time, you would have seen global all lit up about the issues. All it took was a look at the broker to realize something really bad was going on. If they had not done a rollback, the economy would be completely ruined along with the game. I get that you lost time, but there was really no other solution. You lost time, but you act like stuff is going somewhere. Nothing is now, so you have plenty of time to level up. This is really not a game to take so seriously. I get that you lost play time, but this game does a lot of maintenance during the day. If you only play during the day, it's going to hinder your play time. Unfortunately, the game can't be up 24/7 in order to fit your play time demand.

Next time, just ask global. Someone would have told you they moved the crates right away. Don't fret about the gold lost. You'll make it up down the road. I always do. Like when they do a strongbox event, and I have a stack of keys to sell. It will always work out eventually. It's not like this stuff is time limited, so take a breath and relax. It's really just a game.

I think the most important lesson from all of that was the lesson that staff should be watching global and broker activity right after large patches along with discord. If staff had actually been on the servers, they could have seen what was going on and shut the servers down right away to fix the problem. We'd much rather have down servers than a large rollback. Even if they had just gone on right after the patch release, they could have seen how high the sell back price was on the scrolls. Either way, lessons have been learned. We got a free gift and some other benefits.

The hype was killed in that roll back, if you played first day the servers were avaliable and compare how many people were leveling, runing dungeons, runing batlegrounds (their queve times), you would see that it was MUCH better than after the roll back. EME just killed the hype for that patch and lose a great amount of players that won't comeback again.

There are guilds that cant get back the guild activity they saw after first day (40-50 players at the same time on-line before roll-back) because the roll back halved their activity or hurt them even more (less than 20 active after roll-back). I don't see how people claim roll-back was the only solution when it actually killed the hype and made us lose a lot of active players who were mad for lossing time and make them uncertain when EME is going to act again on a handful of players whimp.

Sorry, but where are you getting your numbers from? I'd like to see some proof rather than made-up counts. A lot of the activity was people making sure they came on after hearing about the exploits. You act like the game was made the day of the patch and the rollback ruined the game forever. Sorry, but your assumptions are simply false. I'd expect people to be upset about the rollback, but the only ones I'd expect to be this upset were the ones that made bank on the exploit and are sour at the loss of their millions. If a guild lost most of it's players after the rollback, no doubt that guild was sharing the exploit and their members were cashing in on it. Now, they've left over the loss of that extra gold. People were already mentioning a rollback the day of the patch. As soon as I knew what was going on, I got the f out of the game,because I knew they'd have to do something major. If y'all kept playing while completely ignoring global, well, that's life.

My only suggestion would be to send in a ticket just to see what they say.
tisnotme wrote: »
and it took them a few days to do the roll back , but from there tits been weeks and still no information on a value for all the different scrolls that had their tiered prices rolled back
how are we going with news on this front @Tielwing as youve lost some elite paying players whilst others are still waiting on the out come of this ongoing ordeal that the roll back was meant to rectify but has still left a player base in limbo

Yes, it's time to let us sell our scrolls already. Come up with some kind of amount at least. No one is going to be happy about it, so just bite the stick and get it over already.
Christin wrote: »
EJECWCWG55 wrote: »
Christin wrote: »
Alkeides wrote: »
Well either me and my wife are both bugged, or we are on different servers, it says, on the fishing association monger sell 50, not 5 as it should,but its always greyed out, we have tried to fix, reboot, and now post. No I do not expect to be compensated, I expect to be screwed, which is why I am bitter, and it was a patch, play, rollback, patch both very long and during our playtime, so we lost days. not 1 day, I do not mind your response, but your experience was not mine.
Also we pay to play, why do we have to pay to post on the Trade Broker, why can we run only 1 Gillieglade a day, why where these taken away. Some of us are not endgame players. These things matter, again I do not expect to be compensated, and there is the problem. If i buy something and it doesn't work I take it back, or expect to be reimbursed, you are saying this is not the case, just shut up and take it. I want to be heard like anyone else, I am not a regular poster, this is likely obvious. If I bother to post on an issue, it is already too late, for me, I am only staying for my wife, for now. That is likely to change.

Just to chime in on this, but you have to agree that a rollback was the only solution. If you were really playing during that time, you would have seen global all lit up about the issues. All it took was a look at the broker to realize something really bad was going on. If they had not done a rollback, the economy would be completely ruined along with the game. I get that you lost time, but there was really no other solution. You lost time, but you act like stuff is going somewhere. Nothing is now, so you have plenty of time to level up. This is really not a game to take so seriously. I get that you lost play time, but this game does a lot of maintenance during the day. If you only play during the day, it's going to hinder your play time. Unfortunately, the game can't be up 24/7 in order to fit your play time demand.

Next time, just ask global. Someone would have told you they moved the crates right away. Don't fret about the gold lost. You'll make it up down the road. I always do. Like when they do a strongbox event, and I have a stack of keys to sell. It will always work out eventually. It's not like this stuff is time limited, so take a breath and relax. It's really just a game.

I think the most important lesson from all of that was the lesson that staff should be watching global and broker activity right after large patches along with discord. If staff had actually been on the servers, they could have seen what was going on and shut the servers down right away to fix the problem. We'd much rather have down servers than a large rollback. Even if they had just gone on right after the patch release, they could have seen how high the sell back price was on the scrolls. Either way, lessons have been learned. We got a free gift and some other benefits.

The hype was killed in that roll back, if you played first day the servers were avaliable and compare how many people were leveling, runing dungeons, runing batlegrounds (their queve times), you would see that it was MUCH better than after the roll back. EME just killed the hype for that patch and lose a great amount of players that won't comeback again.

There are guilds that cant get back the guild activity they saw after first day (40-50 players at the same time on-line before roll-back) because the roll back halved their activity or hurt them even more (less than 20 active after roll-back). I don't see how people claim roll-back was the only solution when it actually killed the hype and made us lose a lot of active players who were mad for lossing time and make them uncertain when EME is going to act again on a handful of players whimp.

Sorry, but where are you getting your numbers from? I'd like to see some proof rather than made-up counts. A lot of the activity was people making sure they came on after hearing about the exploits. You act like the game was made the day of the patch and the rollback ruined the game forever. Sorry, but your assumptions are simply false. I'd expect people to be upset about the rollback, but the only ones I'd expect to be this upset were the ones that made bank on the exploit and are sour at the loss of their millions. If a guild lost most of it's players after the rollback, no doubt that guild was sharing the exploit and their members were cashing in on it. Now, they've left over the loss of that extra gold. People were already mentioning a rollback the day of the patch. As soon as I knew what was going on, I got the f out of the game,because I knew they'd have to do something major. If y'all kept playing while completely ignoring global, well, that's life.

My only suggestion would be to send in a ticket just to see what they say.
tisnotme wrote: »
and it took them a few days to do the roll back , but from there tits been weeks and still no information on a value for all the different scrolls that had their tiered prices rolled back
how are we going with news on this front @Tielwing as youve lost some elite paying players whilst others are still waiting on the out come of this ongoing ordeal that the roll back was meant to rectify but has still left a player base in limbo

Yes, it's time to let us sell our scrolls already. Come up with some kind of amount at least. No one is going to be happy about it, so just bite the stick and get it over already.

No one has brought proof that everyone made hundreds of millions of gold, we only saw a handful of people complaining about that and even less people showing off the gold they got from reset scrolls and you are making a lie trying to make that as if everyone got rich from them, however the only thing that is true is that people lost their time and will not comeback and some of us are Elite Susbribers, with Tier 10 on Tera Rewards and no compensation has been given to us accordingly. That's another reason why other people cancelled they Elite Account and others just simply left the game.
EJECWCWG55 wrote: »
No one has brought proof that everyone made hundreds of millions of gold, we only saw a handful of people complaining about that and even less people showing off the gold they got from reset scrolls and you are making a lie trying to make that as if everyone got rich from them [...]

This decision wasn't made based on a "handful of people complaining." EME looked at the actual amount of gold generated in the economy to see how bad it actually was. They wouldn't have gone through all this massive headache and hassle for themselves and everyone if it was just "a handful of people." It was massive, pervasive, and completely screwed up the in-game economy ("economy-wrecking" as the thread-starting post says). That's why they went through the drastic step of doing a rollback even a day later, as a last resort. Originally when they thought it "wasn't that bad" they weren't going to do a rollback (based on public statements in Discord), but then the next day they realized how necessary it was.

If you want to discuss the compensation for Elite, that's one thing, but I think the way you continually misrepresent the truth about the situation is dishonest, particularly when you start accusing other people of lying when they're telling the truth.
@counterpoint dishonest is what how "we got" that compensation. i would care less for the gold, I have complained again and again about the time lost and the money lost for others. There were people who hit the jack pot (on cash shop loot boxes) in the day previous that roll back and sudenly EME was like "sorry idiot, but gold in game is more importat than your money, we are going to remove all the prizes you got and hope you get screwed because we need to please people with issues that doesnt involve money first and yours last or never at all".

That is what their roll back was for many people. Its like if you won in a casino and suddenly that bussiness tell you that they need to remove your gains and you need to risk your money again. They didnt solve the issue for those spending money they just went ahead and make a priority of gold in game that has no value at all and it will sink in the game anyway. And I doubt you have proofs to deny what I am saying here so the dishonest reaction is not mine.

I know there is no going back but EME hasnt done anything at all to compensate the loses for those in my situation at all. They already gave non-elite players with no tera rewards exp still 120% of exp gain (in a way it doesnt help much if they couldnt play those days) but for an Elite Suscriber with active account till 2020 and Tera Reward 10 the compensation means nothing. The Elite get stacked so I can use the compensation until next year and that is if I am still playing, so what is left? What are we getting as compensation? or this will continue to be "free users win and paying users f-off"?
EJECWCWG55 wrote: »
And I doubt you have proofs to deny what I am saying here so the dishonest reaction is not mine.

You have the objective evidence of what happened to the in-game economy that day, the word of multiple staff members who explained their reason for the action taken (including this thread), and an accounting of the timeline for the decision that demonstrates the decision was made after a review of the situation. If you're going to demand as proof the actual raw numbers of gold that entered the market, it'd be pointless even if EME provided it because you already said "it will sink in the game anyway." So basically, no matter what the data said or how bad the in-game economic impact was, your argument is that it doesn't matter because you think your ~16 hours of time was more important than any of that. And the decision was already made that it wasn't.

If you feel your needs weren't met, you can send a support ticket, but I think the issue is otherwise closed at this point.
Tielwing wrote: »
kubitoid wrote: »
Tielwing last visited 22 apr. so at least he takes a look at forums on occasion. i guess :no_mouth:

Still alive! It's been a pretty hectic few days, there's a lot to catch up on in as short a time as possible. I'll be unsticking this thread at this point, feel free to shoot me a PM directly for anything else related to this thread (or if you have random questions about me!)

Wish i knew how to shoot a PM directly :D

Can we throw it instead? :D
TERA PC - General Discussion#62 Christin04/26/2019, 01:04 AM
EJECWCWG55 wrote: »
@counterpoint dishonest is what how "we got" that compensation. i would care less for the gold, I have complained again and again about the time lost and the money lost for others. There were people who hit the jack pot (on cash shop loot boxes) in the day previous that roll back and sudenly EME was like "sorry idiot, but gold in game is more importat than your money, we are going to remove all the prizes you got and hope you get screwed because we need to please people with issues that doesnt involve money first and yours last or never at all".

That is what their roll back was for many people. Its like if you won in a casino and suddenly that bussiness tell you that they need to remove your gains and you need to risk your money again. They didnt solve the issue for those spending money they just went ahead and make a priority of gold in game that has no value at all and it will sink in the game anyway. And I doubt you have proofs to deny what I am saying here so the dishonest reaction is not mine.

I know there is no going back but EME hasnt done anything at all to compensate the loses for those in my situation at all. They already gave non-elite players with no tera rewards exp still 120% of exp gain (in a way it doesnt help much if they couldnt play those days) but for an Elite Suscriber with active account till 2020 and Tera Reward 10 the compensation means nothing. The Elite get stacked so I can use the compensation until next year and that is if I am still playing, so what is left? What are we getting as compensation? or this will continue to be "free users win and paying users f-off"?

I understand your point. In EME's defense, not many people have such long subscriptions. Maybe a ticket would be best. Elite is something EME can use for a promotion as well, so that is why they gave it out as compensation. They are a bit paranoid lately about losing EMP sales, which is why they no longer give out loot pets or purchasable cosmetics. Good luck and sorry for the time that you've lost. I'm sure you're not the only Elite player that was upset about the compensation.
EJECWCWG55 wrote: »
And I doubt you have proofs to deny what I am saying here so the dishonest reaction is not mine.

You have the objective evidence of what happened to the in-game economy that day, the word of multiple staff members who explained their reason for the action taken (including this thread), and an accounting of the timeline for the decision that demonstrates the decision was made after a review of the situation. If you're going to demand as proof the actual raw numbers of gold that entered the market, it'd be pointless even if EME provided it because you already said "it will sink in the game anyway." So basically, no matter what the data said or how bad the in-game economic impact was, your argument is that it doesn't matter because you think your ~16 hours of time was more important than any of that. And the decision was already made that it wasn't.

If you feel your needs weren't met, you can send a support ticket, but I suspect the issue may otherwise be closed at this point.

Yes, I am salty becuase the time lost, not for the gold of the reset scrolls. And bitter because the solution was not thought for people in my situation. As you already said, the matter at hand is already closed, EME considered more important other aspects of the game over the real money issues from that desicion and I hope they wont screw it again.

I don't really care for those reset scrolls, they may turn them into strong boxes for all that I care.
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