TERA Online forum archive
TERA PC - General Discussion: ticket
TERA PC - General Discussion#1 Dowsk09/23/2018, 03:18 PM
sorry but I need to know, how long does eme take to respond to a ticket now? Bc of the merge situation and all.
Any ticket I've filed has been dealt with in 48 hours or less. It depends on what your issue is, and tone of the language in your ticket.
I filed one on Tuesday last week and am yet to receive a response.
They probably received a massive influx of similar tickets.
What I think they might be doing is trying to figure out how to handle it using a script instead of answering individual tickets, but I could be wrong.
TERA PC - General Discussion#5 Yowza09/24/2018, 03:40 AM
I sent one in on Tuesday as well. I did get a response on Friday that said something along the lines of "i'm escalating this to a 'specialist' to resolve". We'll see.
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