TERA Online forum archive
TERA PC - General Discussion: Post Merge Known Issues
Hi everyone!

Welcome to your new server homes!

With these new servers, there's a chance that things may not be exactly the same, or there may go awry. We're opening up this forum thread to share any issues so we can share them with Bluehole and our Support team.

We'll be updating these issues that you call out and give updates on how they're doing. Here are knowns things that may not be the same as they were before:

- Dreadspire is off, we will announce it's reopening soon with adjusted bonus loot tables.
- Fashion shop is still being set up.
- Making a new account: it can take up to 45 seconds to verify your account, please do not press the button repeadidly or it may cause an error (it's shy! Stop pokin' it!)

(Please note, any comments that are not about the topic will be removed)
Any suggestions as to how we abbreviate these new server names? VK? KT?
Laurels are gone, apex icons are gone by health bars (at least for most people)
Some of our items are binded to someone named Shadowcarrier?
theres a problem to delete characters, im on the temporary screen, there's a 24h cd to delete my level 1 characters and i can't "delete" more than one character/time
TERA PC - General Discussion#6 Jessup09/18/2018, 10:28 PM
Jesus H F***ing Ch***t what a cluster f**k. I'm too pissed off right now so I'm going to come back and articulate why later. Really really nice job with the last minute naming clarification that ensured we'd lose our names! Go bluehole!
Jessup wrote: »
Jesus H F***ing Ch***t what a cluster f**k. I'm too pissed off right now so I'm going to come back and articulate why later. Really really nice job with the last minute naming clarification that ensured we'd lose our names! Go bluehole!

Did you log in and try reinputting your name anyway, even though it showed it as lost? I did this and got all of my names back, so you should try it too if you haven't yet, preferably now while it's still very early.
voidy wrote: »
Jessup wrote: »
Jesus H F***ing Ch***t what a cluster f**k. I'm too pissed off right now so I'm going to come back and articulate why later. Really really nice job with the last minute naming clarification that ensured we'd lose our names! Go bluehole!

Did you log in and try reinputting your name anyway, even though it showed it as lost? I did this and got all of my names back, so you should try it too if you haven't yet, preferably now while it's still very early.

As for issues:
Can't delete level 1 characters without waiting 24 hours.
Bank's a mess, but honestly I can just reorganize that myself.
Laurel is gone, but achievements are still present.
Some friends have costumes bound to a character whose IGN doesn't even exist.

welp, can't login now cuz another problem, does ppl have to type the nick again b4 login even being the only one with that nick?
TERA PC - General Discussion#9 Firian09/18/2018, 10:36 PM
I don't know if this is related, but I can't login into the game via facebook account. I had trouble on the page too when trying to do the checkup on my character names on the transfer list, but I could work my way around that picking every possible option around like creating a new account from fb an such, but that can't be done on the launcher .-.
All cosmetics that were bound to a now-deleted character are bound to a random username. <

I know they are useless now, but I still need them to mourn the fact that EME purposefully made my purchases unusable :( I'm not over the fact you guys stole my money yet.
Is there a free way to change guild name since I lost my name to an inactive guild?
rarexkandy wrote: »
All cosmetics that were bound to a now-deleted character are bound to a random username. <

I know they are useless now, but I still need them to mourn the fact that EME purposefully made my purchases unusable :( I'm not over the fact you guys stole my money yet.

If you had over 40 total characters, did you try contacting Support to have them help you? I know that they were helping people who had no choice but to delete characters, including rebinding cosmetics if necessary (in that case).
rarexkandy wrote: »
All cosmetics that were bound to a now-deleted character are bound to a random username. <

I know they are useless now, but I still need them to mourn the fact that EME purposefully made my purchases unusable :( I'm not over the fact you guys stole my money yet.

If you had over 40 total characters, did you try contacting Support to have them help you? I know that they were helping people who had no choice but to delete characters, including rebinding cosmetics if necessary (in that case).

I didn't contact support, no. I didn't think they would do anything, but yes, I had to delete characters that had cosmetics because I had too many (17 on TR, 8 on CH).

But thanks, I'll try to see if they can do something! It really made me upset to lose all of those :(
TERA PC - General Discussion#14 Emoji09/18/2018, 11:01 PM
Lvl 1 characters taking 24hs to delete. Right click to cancel doesnt work
some of my costumes are bound to random people whose names I've never had on my account.
One of my 2 accounts did not received the 8 char slots. I don't know if is a bug related to the server merge, i did not logged in on that account before the merge, only on my main, but my sister also didn't logged in before merge but she found her 8 char slots on Item claim right now. Mines are nowhere to be seen.
rarexkandy wrote: »
rarexkandy wrote: »
All cosmetics that were bound to a now-deleted character are bound to a random username. <

I know they are useless now, but I still need them to mourn the fact that EME purposefully made my purchases unusable :( I'm not over the fact you guys stole my money yet.

If you had over 40 total characters, did you try contacting Support to have them help you? I know that they were helping people who had no choice but to delete characters, including rebinding cosmetics if necessary (in that case).

I didn't contact support, no. I didn't think they would do anything, but yes, I had to delete characters that had cosmetics because I had too many (17 on TR, 8 on CH).

But thanks, I'll try to see if they can do something! It really made me upset to lose all of those :(

Okay I'm not sure what they will do in this case because you probably could have transferred some off to the PvP server (even though you may not prefer it, PvP65 isn't so bad, and arguably better than deletion), but regardless worth a try.
The banks looking like they threw up inside themselves is tedious and the 24 hour character wait for deleting a lvl 1 is definitely a problem, lv 1 was usually an instant thing and this needs to be fixed. This makes it hard for people to use the names that they saved.
TERA PC - General Discussion#19 Melyodis09/18/2018, 11:54 PM
rarexkandy wrote: »
rarexkandy wrote: »
All cosmetics that were bound to a now-deleted character are bound to a random username. <

I know they are useless now, but I still need them to mourn the fact that EME purposefully made my purchases unusable :( I'm not over the fact you guys stole my money yet.

If you had over 40 total characters, did you try contacting Support to have them help you? I know that they were helping people who had no choice but to delete characters, including rebinding cosmetics if necessary (in that case).

I didn't contact support, no. I didn't think they would do anything, but yes, I had to delete characters that had cosmetics because I had too many (17 on TR, 8 on CH).

But thanks, I'll try to see if they can do something! It really made me upset to lose all of those :(

Okay I'm not sure what they will do in this case because you probably could have transferred some off to the PvP server (even though you may not prefer it, PvP65 isn't so bad, and arguably better than deletion), but regardless worth a try.

This player had so much days to fix their chars transfer so they would not have lost anything now look because of your laziness am not gonna feel sorry for you and you also got 8 free slots whats your excuse.
LancerJiva wrote: »
This makes it hard for people to use the names that they saved.

And it's not only a name thing, some ppl like can't even login in their servers cuz of that problem, we can't delete 2 or more characters at same time . In my case, i'm with 3 characters level 1 that i want to delete cuz i'm with 23, can't delete the 3 at same time, what means ill have to wait like 48~72 hours to play tera
DpkFicxll wrote: »
LancerJiva wrote: »
This makes it hard for people to use the names that they saved.

And it's not only a name thing, some ppl like can't even login in their servers cuz of that problem, we can't delete 2 or more characters at same time . In my case, i'm with 3 characters level 1 that i want to delete cuz i'm with 23, can't delete the 3 at same time, what means ill have to wait like 48~72 hours to play tera

That's pretty odd -- you normally can delete as many characters as you want at the same time. I was just talking to someone who had set 4 to deletion mode so they can login. So are you sure it won't let you delete any more?
TERA PC - General Discussion#22 voidy09/19/2018, 12:00 AM
Heard just now that you can't cancel an in progress character deletion, so beware.
DpkFicxll wrote: »
LancerJiva wrote: »
This makes it hard for people to use the names that they saved.

And it's not only a name thing, some ppl like can't even login in their servers cuz of that problem, we can't delete 2 or more characters at same time . In my case, i'm with 3 characters level 1 that i want to delete cuz i'm with 23, can't delete the 3 at same time, what means ill have to wait like 48~72 hours to play tera

I don't have that issue, I didn't lose any names thankfully, but even so with this unannounced name wipe, people saving names, they will for example delete the name they wanna use and have to wait a full day to actually use it, in the meantime they may forget that they deleted it and someone can come and grab it then.
DpkFicxll wrote: »
LancerJiva wrote: »
This makes it hard for people to use the names that they saved.

And it's not only a name thing, some ppl like can't even login in their servers cuz of that problem, we can't delete 2 or more characters at same time . In my case, i'm with 3 characters level 1 that i want to delete cuz i'm with 23, can't delete the 3 at same time, what means ill have to wait like 48~72 hours to play tera

That's pretty odd -- you normally can delete as many characters as you want at the same time. I was just talking to someone who had set 4 to deletion mode so they can login. So are you sure it won't let you delete any more?

welp, thats what show up when i try to delete any other character :<
https://prnt.sc/kvzmox
I also can't cancel the in progress deletion to test other characters
voidy wrote: »
Heard just now that you can't cancel an in progress character deletion, so beware.

I heard of this issue from someone who hadn't used their character slots fully at first, but after they fixed that and they were able to cancel the deletion.

DpkFicxll wrote: »
DpkFicxll wrote: »
LancerJiva wrote: »
This makes it hard for people to use the names that they saved.

And it's not only a name thing, some ppl like can't even login in their servers cuz of that problem, we can't delete 2 or more characters at same time . In my case, i'm with 3 characters level 1 that i want to delete cuz i'm with 23, can't delete the 3 at same time, what means ill have to wait like 48~72 hours to play tera

That's pretty odd -- you normally can delete as many characters as you want at the same time. I was just talking to someone who had set 4 to deletion mode so they can login. So are you sure it won't let you delete any more?

welp, thats what show up when i try to delete any other character :<
https://prnt.sc/kvzmox
I also can't cancel the in progress deletion to test other characters

Weird. Maybe there's some other factor here.
welp, i can't see where is the problem, if its in the max number of characters or its in that "temporary screen". i tried to delete 2 chars on velika and worked, im with 8 chars only in there.

time to open a supp ticket :<
I hope the 24h deletion period for lvl1s is intentional to combat those scumbag namesellers.

Also rip laurels.
TERA PC - General Discussion#28 00209/19/2018, 12:49 AM
Missing Item: Crystalline Mask
mm... went to the server -> the name of the guild rip -> found a dead guild with the same name made in 2015 ... I like it (no)
TERA PC - General Discussion#30 RKC09/19/2018, 01:17 AM
Well the only issue I have with this is that prior to them announcing they will actually merge CH. I transferred 8 of my toons some of them apex and lost 5 glyph points.
> @Firian said:
> I don't know if this is related, but I can't login into the game via facebook account. I had trouble on the page too when trying to do the checkup on my character names on the transfer list, but I could work my way around that picking every possible option around like creating a new account from fb an such, but that can't be done on the launcher .-.

Help. I am having the same issue and could not login into the game using my facebook and even on the EME website.
GA9GREMCAD wrote: »
Help. I am having the same issue and could not login into the game using my facebook and even on the EME website.

At least for this issue I know they're aware and are working on it. Hopefully they'll have it fixed soon.
Losing Guild names to inactive guilds I feel was a oversight.
TERA PC - General Discussion#34 Firian09/19/2018, 02:37 AM
Good to know they're aware of the fb problem :3 thanks for the info
TERA PC - General Discussion#35 Tite09/19/2018, 03:06 AM
RIP Dressing Room All new stuff has gone.
My guild lost its name to an inactive level 2 guild. A level 213 guild losing its name to a level 2 guild, wtf is this? if characters are allowed to keep their names based on play time, guilds should have been able to as well. Or atleast based on level..this makes no sense, stupid
TERA PC - General Discussion#37 TJKat09/19/2018, 03:48 AM
Didn't they say on the last stream they would be accepting appeals for active high level guilds who lost their names to inactive low level guilds?
TJKat wrote: »
Didn't they say on the last stream they would be accepting appeals for active high level guilds who lost their names to inactive low level guilds?

that's what I heard them say.
TERA PC - General Discussion#39 Lynxzer09/19/2018, 04:48 AM
Issue: Cannot gkick players from guild

i was trying to gkick some inactives from my guild and i couldnt do it... it worked only once! and i even transfered the GM to another char to see if that helps and nothing.. idk if its lag or what... but rip.. anyone else?
I retract my complaint. Other than losing guild name, the merge has been great so far. Leaderboard snipers who transferred and screwed others out of a title and mask (which they didn't deserve anyways) lost their titles, that's nice bonus :3
can EME add some

Race change vouchers
and gender change vouchers
and name change vouchers
apperance change
on sale please

because of the server merge, alot of us now have double or tripple of the same type of characters from different servers into One new server..so now all the characters look exactly the same
Dungeon entry reset times changed. they are now 1 hour earlier. is this an issue due to server merge or was this deliberate ?
I had 5 characters on each of the 3 servers that merged to become Velika. I had 7 characters on the server that became Kaiator. No problems on Kaiator with 7 characters. I had paid slots on the 3 servers. I deleted 1 character per each of the 3 servers making it 4 per server. ENMASSE gave me 8 free character slots and told me to apply them to the servers. I applied 2 to each of the 4 servers I played on. BUT on Velika it made me delete 4 characters only allowing me 8 characters. What? Max is 20 not 12. And with 6 slot allowed on Velika and 2 paid slots making it 8. So basically 1 of my paid slots were just trashed. And the 6 I applied to the 3 servers that merged (per their instructions) were worth nothing, did nothing and it still says I can't even make a new character with only 8 on Velika. Which should have given me 14 slots to use. 12 I had and 2 more to use later. BUT instead they made the 6 they gave me trash. After playing here over 6 years, not really happy right now to say the least.
I had 5 characters on each of the 3 servers that merged to become Velika. I had 7 characters on the server that became Kaiator. No problems on Kaiator with 7 characters. I had paid slots on the 3 servers. I deleted 1 character per each of the 3 servers making it 4 per server. ENMASSE gave me 8 free character slots and told me to apply them to the servers. I applied 2 to each of the 4 servers I played on. BUT on Velika it made me delete 4 characters only allowing me 8 characters. What? Max is 20 not 12. And with 6 slot allowed on Velika and 2 paid slots making it 8. So basically 1 of my paid slots were just trashed. And the 6 I applied to the 3 servers that merged (per their instructions) were worth nothing, did nothing and it still says I can't even make a new character with only 8 on Velika. Which should have given me 14 slots to use. 12 I had and 2 more to use later. BUT instead they made the 6 they gave me trash. After playing here over 6 years, not really happy right now to say the least.

So, the problem is how the merger worked, and because of how it worked you applied the slots in the wrong place. It does not add up the number of character slots over all the servers and sum them up to a new total. Instead, it just takes the highest number you had on any of the merging servers. For example, let's say you had 6 slots on TR, 4 slots on AV, and 5 slots on CH. The number of slots you would get on Velika will actually be 6 and not 15. This is why the FAQ explained that you should use the slots on the servers with the highest number of slots. So in that example I just gave, if you use all 8 free slots on TR (the server that had the most before), that would bring you up to 14. But as it stands, by spreading them out across all the servers, you did waste the slots used on any server that didn't have the highest slots.

(I am not saying that this is how it should work (I hate it), but that's how it worked... and it is what they explained in the FAQ.)

Anyway, I don't know what they will do, but I would send in a support ticket to say that you made a mistake and used the free slots in the wrong place, and as a result have to delete characters. Again, I don't know if they can help you, but it's worth a try.
the footsteps section seems to be missing from broker.
howcome many things that were added , are gone now? were they not saved to the basic setup of the server or something?idk
gold rewards on VG's have reverted back to default which seems to happen often after a big maintenance.
- these changes NEED to be saved !
- so they dont keep showing up on the "to do" list every single time....
Laurel is gone on my chars as well--says 0 points to bronze laurel. I had champion.

Has anyone tried earning an ach to see if it resets the laurel? Like the old bug where you earned the champ laurel but you wouldn't get it until you earned just one more?

I don't have any easy to ach ones left so can't test really quickly.
TERA PC - General Discussion#47 Waxona09/19/2018, 06:42 PM
Catservant wrote: »
Laurel is gone on my chars as well--says 0 points to bronze laurel. I had champion.

Has anyone tried earning an ach to see if it resets the laurel? Like the old bug where you earned the champ laurel but you wouldn't get it until you earned just one more?

I don't have any easy to ach ones left so can't test really quickly.

I did try getting an achieve, but didn't work. Also had Champion.
Waxona wrote: »
Catservant wrote: »
Laurel is gone on my chars as well--says 0 points to bronze laurel. I had champion.

Has anyone tried earning an ach to see if it resets the laurel? Like the old bug where you earned the champ laurel but you wouldn't get it until you earned just one more?

I don't have any easy to ach ones left so can't test really quickly.

I did try getting an achieve, but didn't work. Also had Champion.

so far its all laurels (i have a silver laurel and its gone) but @counterpoint said in another discussion:
They are aware, yeah. They said on Discord they sent a request to BHS, so I would expect some sort of update over the next day or two.

so hopefully it gets fixed
Hello, I am new on Forums but I've been playing the game for a long time now Since 2017. I noticed after I updated the Game that when I got to the Character Select screen, its telling me I must delete 4 characters, one of them being my 2nd Highest Level character. I was away this entire time so I haven't heard about the merge etc. Problem is these characters were from the other servers before the merge. Again one of them being my highest level character. Now a question, is the character select going to be fixed if lets say I buy character slots or no? Because I can delete 3 of them but again, my other 5 characters I would like to keep since I've been leveling them in the past, of course when they were spread out on all the servers. I thought with the merge the Character slots would expand a bit, since well, people probably didn't just play on 1 server, like me, probably played on the other servers.
Side note: Idk why my name is still HMERG6L3TN, because I changed it to Wraithhunter. :/
CuteAngel wrote: »
One of my 2 accounts did not received the 8 char slots. I don't know if is a bug related to the server merge, i did not logged in on that account before the merge, only on my main, but my sister also didn't logged in before merge but she found her 8 char slots on Item claim right now. Mines are nowhere to be seen.
Relogging fixed the above issue, but now the buddy-up code logo on the login screen is gone.
Like seriously....

Oh I just saw your post, I'll try that and see, I thought it was weird that it was making me delete characters. If It works just ignore the top lol.
https://forums.enmasse.com/tera/discussion/28886/harrowhold-bonus-loot-got-removed-with-the-server-merge#latest
Harrowhold bonus loot got removed with the server merge.
HMERG6L3TN wrote: »
Hello, I am new on Forums but I've been playing the game for a long time now Since 2017. I noticed after I updated the Game that when I got to the Character Select screen, its telling me I must delete 4 characters, one of them being my 2nd Highest Level character. I was away this entire time so I haven't heard about the merge etc. Problem is these characters were from the other servers before the merge. Again one of them being my highest level character. Now a question, is the character select going to be fixed if lets say I buy character slots or no? Because I can delete 3 of them but again, my other 5 characters I would like to keep since I've been leveling them in the past, of course when they were spread out on all the servers. I thought with the merge the Character slots would expand a bit, since well, people probably didn't just play on 1 server, like me, probably played on the other servers.

Last week they were giving away 8 free character slots as a login bonus, but unfortunately that's expired now. So what you can do is set 4 of your characters to deletion state (it will hold them for 24 hours before deleting), enter the server on any character, use character slots, and then cancel the deletion of the characters. You can also use this method if you need to login to one of the characters you want to delete to save their stuff (by temporarily setting the other characters to deletion state). And yeah, check your item claim just in case you still have some character slots lying around. Otherwise... well, yeah, you'd probably have to buy them.

HMERG6L3TN wrote: »
Hello, I am new on Forums but I've been playing the game for a long time now Since 2017. I noticed after I updated the Game that when I got to the Character Select screen, its telling me I must delete 4 characters, one of them being my 2nd Highest Level character. I was away this entire time so I haven't heard about the merge etc. Problem is these characters were from the other servers before the merge. Again one of them being my highest level character. Now a question, is the character select going to be fixed if lets say I buy character slots or no? Because I can delete 3 of them but again, my other 5 characters I would like to keep since I've been leveling them in the past, of course when they were spread out on all the servers. I thought with the merge the Character slots would expand a bit, since well, people probably didn't just play on 1 server, like me, probably played on the other servers.

Last week they were giving away 8 free character slots as a login bonus, but unfortunately that's expired now. So what you can do is set 4 of your characters to deletion state (it will hold them for 24 hours before deleting), enter the server on any character, use character slots, and then cancel the deletion of the characters. You can also use this method if you need to login to one of the characters you want to delete to save their stuff (by temporarily setting the other characters to deletion state). And yeah, check your item claim just in case you still have some character slots lying around. Otherwise... well, yeah, you'd probably have to buy them.

Dam, I always miss good stuff lol. But thank you Counterpoint for clearing that up for me, I will do that then, I know I don't have anymore Character Slots, but since they are still on Sale for 245 EMP, then I should be fine. So when I do I'll try that. And thank you again. ^^
Dressing room missing ALOT of items aswell
@KitTeaCup

Player saved outfits are erased. I just tried to change my gear setup and its still my 1st one, it won't switch to any other outfit as if they aren't there.
TERA PC - General Discussion#56 TJKat09/19/2018, 11:28 PM
From the server merge FAQ:
Q: Will saved gear sets be retained in my character profile?

No, saved gear sets will not transfer over.
> @Zoknahal said:
> Some of our items are binded to someone named Shadowcarrier?

Mine are soulbound to like 3 different randoms as well. Hopefully they fix it soon ;-;
Had overcapped item xp on my circlet. When I upgraded it to Entropy my item xp went to 0.
TERA PC - General Discussion#59 Ellexem09/20/2018, 12:34 AM
Had overcapped item xp on my circlet. When I upgraded it to Entropy my item xp went to 0.

This is on purpose. If you look at your Upgrade dialog window with an item, you'll notice that it says, "Upgrading will reset the Item XP."
TERA PC - General Discussion#60 Piltover09/20/2018, 03:57 AM
What defines someone as a rightful owner of a name, if they lost the name on merge or lost it because it was an inactive name how does that make them the "rightful owner"
Waxona wrote: »
Catservant wrote: »
Laurel is gone on my chars as well--says 0 points to bronze laurel. I had champion.

Has anyone tried earning an ach to see if it resets the laurel? Like the old bug where you earned the champ laurel but you wouldn't get it until you earned just one more?

I don't have any easy to ach ones left so can't test really quickly.

I did try getting an achieve, but didn't work. Also had Champion.

TY for reporting--guess that would have been too easy... :tired_face:
Log in buff i had the 6 day log in buff (had log in everyday so 7 days actually) but now i have 5 days log in buff even when i logged in everyday.. its like its not counting the days now..
and item xp boost 30% 30 days not showing on the buff bar..
dragonmu12 wrote: »
Log in buff i had the 6 day log in buff (had log in everyday so 7 days actually) but now i have 5 days log in buff even when i logged in everyday.. its like its not counting the days now..

I checked and can't reproduce this one, but might it have to do with the time zone bug? Basically, if you login between 5pm and 1am PDT, the calendar and buff get messed up and don't count properly. This was an issue that preceded the merge (by like 6 months at least) but still exists now (no thanks to BHS...)

dragonmu12 wrote: »
and item xp boost 30% 30 days not showing on the buff bar..

Is this an item you used before the merger or after? Also, I would just triple-check to make sure that it isn't because your Simplification Settings changed during the merger.
dragonmu12 wrote: »
Log in buff i had the 6 day log in buff (had log in everyday so 7 days actually) but now i have 5 days log in buff even when i logged in everyday.. its like its not counting the days now..

I checked and can't reproduce this one, but might it have to do with the time zone bug? Basically, if you login between 5pm and 1am PDT, the calendar and buff get messed up and don't count properly. This was an issue that preceded the merge (by like 6 months at least) but still exists now (no thanks to BHS...)

dragonmu12 wrote: »
and item xp boost 30% 30 days not showing on the buff bar..

Is this an item you used before the merger or after? Also, I would just triple-check to make sure that it isn't because your Simplification Settings changed during the merger.

about the first one,for Sure i logged in everyday and even played for like 2-3 hours so...
on second one after merger..
TERA PC - General Discussion#65 Firian09/20/2018, 08:54 AM
small inconvenience, started a new character and tp scrolls to crescentia/bulkwark are not working, don't know if it's the only one with this problem.
TERA PC - General Discussion#66 metagame09/20/2018, 09:08 AM
Firian wrote: »
small inconvenience, started a new character and tp scrolls to crescentia/bulkwark are not working, don't know if it's the only one with this problem.
if you're trying to use these on stepstone isle, it isn't a bug

you cannot teleport off of there by any means (except with guild gm summon? not 100%), and the only way to leave is to use the pegasus to fly to velika first. the pegasus npc also won't appear until you complete all the story quests on the island.
Before adressing a ticket support, Awakened characters should have 60 glyphs points or 65?
Gatokatzen wrote: »
Before adressing a ticket support, Awakened characters should have 60 glyphs points or 65?

60
> @ElinUsagi said:
> Gatokatzen wrote: »
>
> Before adressing a ticket support, Awakened characters should have 60 glyphs points or 65?
>
>
>
>
> 60

Thanks for reply, i am fine so, my awakened characters own that glyphs numbers.
will the 24hr deletion time for lvl 1 chars stay ? or be changed to instant?
HAAYAAKD43 wrote: »
will the 24hr deletion time for lvl 1 chars stay ? or be changed to instant?

Change in the future after all the merge stuff settles down. For now it is on purpose so people who forgot to use character slots or need to save items can put characters in a deletion state.
i dont know if this is server merge related but i have constant high ping everywhere, i cant even do iod bams because the server kicks me every 5 minutes, dont even think about doing dungeons the only time i tried my ping never went down from 1k
Not sure if its me but Elite 15 EMP a day seems to be bugged, my EMP total is still the same from yesterday.
LancerJiva wrote: »
Not sure if its me but Elite 15 EMP a day seems to be bugged, my EMP total is still the same from yesterday.

I confirmed that it is working here, but it resets each day at 0:00 UTC, so if (for example) you logged in one day after 0:00 UTC and the next day before, you won't get it twice. If you restart the launcher after 0:00 UTC each day, you should see it increase.
TERA PC - General Discussion#75 Firian09/21/2018, 12:57 AM
metagame wrote: »
Firian wrote: »
small inconvenience, started a new character and tp scrolls to crescentia/bulkwark are not working, don't know if it's the only one with this problem.
if you're trying to use these on stepstone isle, it isn't a bug

you cannot teleport off of there by any means (except with guild gm summon? not 100%), and the only way to leave is to use the pegasus to fly to velika first. the pegasus npc also won't appear until you complete all the story quests on the island.

I was at Velika, got the tp scrolls from Uriela. Probs should have stated that but since the tp from stepstone fix has been for a long while in place, didn't think it would mislead.
15 emp is and has always been too low. it should be 50
after 30 days and at 15 emp a day 450 emp can barely by anything.
at least let it be 25 so we get half way to affording a new elite
TERA PC - General Discussion#77 TJKat09/21/2018, 02:21 AM
So, when you buy elite, you want them to give you enough free EMP with it... to buy elite? Even enough to get you half way to buying elite is a silly idea. 15 EMP per day is fine. It allows you to buy yourself a little something nice every now and then.
TJKat wrote: »
So, when you buy elite, you want them to give you enough free EMP with it... to buy elite? Even enough to get you half way to buying elite is a silly idea. 15 EMP per day is fine. It allows you to buy yourself a little something nice every now and then.

Companies have used this tactic before...give you back what you paid but spread out. In a way, it would keep customers returning again and again. It would keep elite players to keep logging in. Because in order for tera to make money, there needs to be good population in servers. Then they would be able to sell more items
Not entirely game breaking but the buffs do not show up when hovering over player icons during a party ( i believe that it is called effect icons ).
TERA PC - General Discussion#80 kubitoid09/21/2018, 12:24 PM
as several users above stated dressing room is suffering again and isnt serving its purpose. AGAIN. please fix it. also maybe its finally the time to properly reanimate this long dead horse and FILL DRESSING ROOM WITH ALL ITEMS EVER CREATED??? is it that really beyond impossible??? :s :s :s
TERA PC - General Discussion#81 Firian09/22/2018, 10:28 AM
.-. here again with some report... a berserk friend who had started apex missions pre-merge is missing the tp to the dragon shrine at fyrmount. Quest can't be abandoned, reset or taken from any npc he's talked to.
TERA PC - General Discussion#82 tadaaaa09/22/2018, 04:56 PM
The Bravery Potion you receive from completing the flight mission's vanguard daily is gone.
So did you just say Screw EU Xbox players when making the PvP servers? Because PlayStation has a PvP server in both NA and EU, Xbox has a PvP server in just the NA. So what about players who want to PvP in the EU on Xbox? It’s a complete mockery, so you release the Ninja, a favourite PvP class, but don’t let players on the EU pvp... Are you going to bring out a PvP server for the EU. If you do you should probably release one free character transfer or something because a lot of EU xbox players are pissed off right now.
So, been away on travel since the server merge (transferred all characters from PVP65 to PVE). All of the following I point out should have been resolved, but, here we are 5 days after the merge, and according to my reading, the following issues still exist (and indeed, are still the same initial issues - WTF EME / BHS):
  1. Glyph points are reset
  2. Available glyph points are 55 instead of 60
  3. Laurels are reset, but achievement and points are correct (are we actually going to get our laurels back?)
  4. Apex titles transferred fine, as did corresponding skills
  5. Banks were a nightmare (yes, I made sure my banks on the servers being merged were manually organized - spent 4+ hours on this s**** post merge)
  6. Apex eligible indications on character selection screen still show; Apex properly applied for those characters that have completed
  7. God only knows what else I am missing (and everyone else)

EME / BHS - Is this really so damned difficult? It is a standard ETL (Extract - Transform - Load).

Banks were a nightmare (yes, I made sure my banks on the servers being merged were manually organized - spent 4+ hours on this s**** post merge)

FWIW, this one is a "Will Not Fix" (or arguably "not a bug"). It's as intended because of how the merge script works (it does not consider the sort order) and there is no possible way to fix it at this point -- they don't know the original sort order. (Besides, at this point, plenty of people have already re-sorted manually.)

The other issues you mentioned are mostly apex and laurel related, and EME mentioned they've been sent to BHS for a resolution. Hopefully BHS provides a solution soon.
CU has started at 3:00PM EST and not 9:00PM EST. h-hewwo? e-enmassu?
clearly nobody knew about this?
All the fixes for issues caused by timezones need to be applied to the new servers.

Civil Unrest in the above comment is one such thing.

VGs disappearing on Saturdays at 1600 PDT and coming back at 1700 PDT is another.
Firian wrote: »
.-. here again with some report... a berserk friend who had started apex missions pre-merge is missing the tp to the dragon shrine at fyrmount. Quest can't be abandoned, reset or taken from any npc he's talked to.

Helpful hint--have your friend go to Castanica, fly or use teleportal to northernmost outpost, then fly east. That portal actually exists in the main game, not a separate instance like the stuff near Elenea.
DC9DLRA93R wrote: »
So did you just say Screw EU Xbox players when making the PvP servers? Because PlayStation has a PvP server in both NA and EU, Xbox has a PvP server in just the NA. So what about players who want to PvP in the EU on Xbox? It’s a complete mockery, so you release the Ninja, a favourite PvP class, but don’t let players on the EU pvp... Are you going to bring out a PvP server for the EU. If you do you should probably release one free character transfer or something because a lot of EU xbox players are pissed off right now.

Wrong forum. This is PC.
Ellexem wrote: »
Had overcapped item xp on my circlet. When I upgraded it to Entropy my item xp went to 0.

This is on purpose. If you look at your Upgrade dialog window with an item, you'll notice that it says, "Upgrading will reset the Item XP."

oh. thats dumb. thanks tho.
TERA PC - General Discussion#91 Firian09/23/2018, 09:11 AM
Catservant wrote: »
Firian wrote: »
.-. here again with some report... a berserk friend who had started apex missions pre-merge is missing the tp to the dragon shrine at fyrmount. Quest can't be abandoned, reset or taken from any npc he's talked to.

Helpful hint--have your friend go to Castanica, fly or use teleportal to northernmost outpost, then fly east. That portal actually exists in the main game, not a separate instance like the stuff near Elenea.

I know, I went there with him just to make sure he was at the spot where I remembered it being from going through it with my mystic, but he insists that there is no portal anywhere in that area close to the dragons. I saw him run around everywhere around and he just ended up frustrated. Went back to Velika, Elenea, he tried every sopt and npc he remembered from clearing the others and there was no fix for it.
Playing as a sorc I could not see the portal either, but I assumed that that was just bc of my class not having apex yet. If it were to be visible for all classes regardless of having apex ot nor, then no, it wasn't there.
TERA PC - General Discussion#92 Kathala09/23/2018, 01:28 PM
Dunno if alredy some one post it but im in a hurry so ill type it i was doing KC yestrrday and i dint get my vanguard reward it shows on my quest stracker that i hav prise to take but when i press it i got empty bar of ma wanguards quest i only see the story line ones and even not the one from other dungs i cant get ma reward becouse of it and dunno if i will be able to get any other dung donn and get they rewards since they dont show up;/ Do any one of ya got same problem if yes did u solv ot and how if u did. [img][/img]2_zpsaat6d32y.png
Banks were a nightmare (yes, I made sure my banks on the servers being merged were manually organized - spent 4+ hours on this s**** post merge)

FWIW, this one is a "Will Not Fix" (or arguably "not a bug"). It's as intended because of how the merge script works (it does not consider the sort order) and there is no possible way to fix it at this point -- they don't know the original sort order. (Besides, at this point, plenty of people have already re-sorted manually.)

The other issues you mentioned are mostly apex and laurel related, and EME mentioned they've been sent to BHS for a resolution. Hopefully BHS provides a solution soon.

All we can do is wait on BHS.
TERA PC - General Discussion#94 YUMEKA09/24/2018, 08:31 PM
Hi @KitTeaCup

There is currently a big issue happening that is game breaking.
Characters that transferred server and race changed afterwards are losing their awakening skills, having them all reset back.

Sequence of events:
1. Server Transfer with an APEX class
2. Loses 5 awakened glyph points due to character metadata on APEX flag being reset back to null. (At this point, EME will mail you the extra glyph point item, which does not solve the issue. Your character metadata will still show apex available)
3. Race change afterwards. At this point in time, because of race change, it re-reads your entire character metadata and revises skillsets, and recognizes you are apex eligible, therefore giving you all the un-awakened skills. The issue comes here, we are not able to complete APEX quest again because in the quest log, we completed it. This leaves us with 0/60 glyph points with no awakening skills.

A couple of people and myself have emailed EME support on this issue, but the response given back was the same. "There are no fix to this issue, please come back later."

Please help, typing it in so everyone knows of this issue.
<3<3<3<3<3<3
TERA PC - General Discussion#96 kubitoid09/27/2018, 04:53 AM
@KitTeaCup , OP last time edited 26 sept and still nothing is mentioned about dressing room. how much longer to wait until it serves its initial purpose as a tool of previewing fashion items designed for this game????? please answer
In my case there was no race change, just a server transfer. I have my APEX skills and the title. My glyphs were reset to 0 and now only have a total of 55.

This is my first time back the server merge,

I noticed that there are now couple of new quests: Any Missing Belongings? and A Gift for the Goddess. The former does not address the issue. Checking on the latter. I'm certain that you have all figured this out by now.
YUMEKA wrote: »
Characters that transferred server and race changed afterwards are losing their awakening skills, having them all reset back.

Sequence of events:
1. Server Transfer with an APEX class
2. Loses 5 awakened glyph points due to character metadata on APEX flag being reset back to null. (At this point, EME will mail you the extra glyph point item, which does not solve the issue. Your character metadata will still show apex available)
3. Race change afterwards. At this point in time, because of race change, it re-reads your entire character metadata and revises skillsets, and recognizes you are apex eligible, therefore giving you all the un-awakened skills. The issue comes here, we are not able to complete APEX quest again because in the quest log, we completed it. This leaves us with 0/60 glyph points with no awakening skills.

A couple of people and myself have emailed EME support on this issue, but the response given back was the same. "There are no fix to this issue, please come back later."

Please help, typing it in so everyone knows of this issue.

In my case there was no race change, just a server transfer. I have my APEX skills and the title. My glyphs were reset to 0 and now only have a total of 55.

This is my first time back the server merge,

I noticed that there are now couple of new quests: Any Missing Belongings? and A Gift for the Goddess. The former does not address the issue. Checking on the latter. I'm certain that you have all figured this out by now.
YUMEKA wrote: »
Characters that transferred server and race changed afterwards are losing their awakening skills, having them all reset back.

Sequence of events:
1. Server Transfer with an APEX class
2. Loses 5 awakened glyph points due to character metadata on APEX flag being reset back to null. (At this point, EME will mail you the extra glyph point item, which does not solve the issue. Your character metadata will still show apex available)
3. Race change afterwards. At this point in time, because of race change, it re-reads your entire character metadata and revises skillsets, and recognizes you are apex eligible, therefore giving you all the un-awakened skills. The issue comes here, we are not able to complete APEX quest again because in the quest log, we completed it. This leaves us with 0/60 glyph points with no awakening skills.

A couple of people and myself have emailed EME support on this issue, but the response given back was the same. "There are no fix to this issue, please come back later."

Please help, typing it in so everyone knows of this issue.

Neither quest will help--you need to send a support ticket.

Include Name of character, name of server before

Name after (if you had to change it) Name of server after,

class, race, gender

Details of what happened.

I'm not certain why this affected you, as up to this point is has been only with server transfers, not from the merge.
Catservant wrote: »
In my case there was no race change, just a server transfer. I have my APEX skills and the title. My glyphs were reset to 0 and now only have a total of 55.

This is my first time back the server merge,

I noticed that there are now couple of new quests: Any Missing Belongings? and A Gift for the Goddess. The former does not address the issue. Checking on the latter. I'm certain that you have all figured this out by now.
YUMEKA wrote: »
Characters that transferred server and race changed afterwards are losing their awakening skills, having them all reset back.

Sequence of events:
1. Server Transfer with an APEX class
2. Loses 5 awakened glyph points due to character metadata on APEX flag being reset back to null. (At this point, EME will mail you the extra glyph point item, which does not solve the issue. Your character metadata will still show apex available)
3. Race change afterwards. At this point in time, because of race change, it re-reads your entire character metadata and revises skillsets, and recognizes you are apex eligible, therefore giving you all the un-awakened skills. The issue comes here, we are not able to complete APEX quest again because in the quest log, we completed it. This leaves us with 0/60 glyph points with no awakening skills.

A couple of people and myself have emailed EME support on this issue, but the response given back was the same. "There are no fix to this issue, please come back later."

Please help, typing it in so everyone knows of this issue.

Neither quest will help--you need to send a support ticket.

Include Name of character, name of server before

Name after (if you had to change it) Name of server after,

class, race, gender

Details of what happened.

I'm not certain why this affected you, as up to this point is has been only with server transfers, not from the merge.

Thank you for confirming that the quests will not remedy the situation. And thank you for the information to include a support ticket. I have multiple APEX characters that were affected by this. Would you recommend one support ticket per character or just one support ticket for them all?

All I did before the server merge was server transfers (on September 16). There were no gender or name changes.
TERA PC - General Discussion#100 ElinUsagi09/30/2018, 04:23 PM
Catservant wrote: »
In my case there was no race change, just a server transfer. I have my APEX skills and the title. My glyphs were reset to 0 and now only have a total of 55.

This is my first time back the server merge,

I noticed that there are now couple of new quests: Any Missing Belongings? and A Gift for the Goddess. The former does not address the issue. Checking on the latter. I'm certain that you have all figured this out by now.
YUMEKA wrote: »
Characters that transferred server and race changed afterwards are losing their awakening skills, having them all reset back.

Sequence of events:
1. Server Transfer with an APEX class
2. Loses 5 awakened glyph points due to character metadata on APEX flag being reset back to null. (At this point, EME will mail you the extra glyph point item, which does not solve the issue. Your character metadata will still show apex available)
3. Race change afterwards. At this point in time, because of race change, it re-reads your entire character metadata and revises skillsets, and recognizes you are apex eligible, therefore giving you all the un-awakened skills. The issue comes here, we are not able to complete APEX quest again because in the quest log, we completed it. This leaves us with 0/60 glyph points with no awakening skills.

A couple of people and myself have emailed EME support on this issue, but the response given back was the same. "There are no fix to this issue, please come back later."

Please help, typing it in so everyone knows of this issue.

Neither quest will help--you need to send a support ticket.

Include Name of character, name of server before

Name after (if you had to change it) Name of server after,

class, race, gender

Details of what happened.

I'm not certain why this affected you, as up to this point is has been only with server transfers, not from the merge.

Thank you for confirming that the quests will not remedy the situation. And thank you for the information to include a support ticket. I have multiple APEX characters that were affected by this. Would you recommend one support ticket per character or just one support ticket for them all?

All I did before the server merge was server transfers (on September 16). There were no gender or name changes.

I recommend you one ticket for all your affected characters.

Once you get someone from support to attend your ticket he can get access to all your characters.
Thank you @ElinUsagi and @Catservant
ElinUsagi wrote: »
Catservant wrote: »
In my case there was no race change, just a server transfer. I have my APEX skills and the title. My glyphs were reset to 0 and now only have a total of 55.

This is my first time back the server merge,

I noticed that there are now couple of new quests: Any Missing Belongings? and A Gift for the Goddess. The former does not address the issue. Checking on the latter. I'm certain that you have all figured this out by now.
YUMEKA wrote: »
Characters that transferred server and race changed afterwards are losing their awakening skills, having them all reset back.

Sequence of events:
1. Server Transfer with an APEX class
2. Loses 5 awakened glyph points due to character metadata on APEX flag being reset back to null. (At this point, EME will mail you the extra glyph point item, which does not solve the issue. Your character metadata will still show apex available)
3. Race change afterwards. At this point in time, because of race change, it re-reads your entire character metadata and revises skillsets, and recognizes you are apex eligible, therefore giving you all the un-awakened skills. The issue comes here, we are not able to complete APEX quest again because in the quest log, we completed it. This leaves us with 0/60 glyph points with no awakening skills.

A couple of people and myself have emailed EME support on this issue, but the response given back was the same. "There are no fix to this issue, please come back later."

Please help, typing it in so everyone knows of this issue.

Neither quest will help--you need to send a support ticket.

Include Name of character, name of server before

Name after (if you had to change it) Name of server after,

class, race, gender

Details of what happened.

I'm not certain why this affected you, as up to this point is has been only with server transfers, not from the merge.

Thank you for confirming that the quests will not remedy the situation. And thank you for the information to include a support ticket. I have multiple APEX characters that were affected by this. Would you recommend one support ticket per character or just one support ticket for them all?

All I did before the server merge was server transfers (on September 16). There were no gender or name changes.

I recommend you one ticket for all your affected characters.

Once you get someone from support to attend your ticket he can get access to all your characters.

Agreed. One per character.

And you should expect an initial response within four days, I'd say. Once I had a response in half a day, so you never know!
Thank you @ElinUsagi and @Catservant

:blush:
TERA PC - General Discussion#104 kubitoid10/02/2018, 06:53 AM
update 10/02/2018 - dressing room
Quick follow up: EME support resolved my issue earlier this morning by sending to my affected characters the Velika Banquet Souvenir that resolved the issue. The turn around time was outstanding, in less than 2 days. Many thanks to Vincent "GM Ardat.Lilit" from support.
TERA PC - General Discussion#106 Irorichan10/04/2018, 01:22 AM
Is anyone actually missing stuff from their bank? I am....
TERA PC - General Discussion#107 Irorichan10/04/2018, 01:35 AM
Irorichan wrote: »
Is anyone actually missing stuff from their bank? I am....

Well....I had ONE character on another server and I just logged into it for the first time since the merge. EVERYTHING I am missing is on her...go figure
kubitoid wrote: »
update 10/02/2018 - dressing room

Any ETA about this?
TERA PC - General Discussion#109 kubitoid10/10/2018, 10:19 AM
update 10/10/2018 - almost month after merge dressing room still isnt fixed. EME, at least post some reply - "nope we wont do it" or "nope we dont care" so i stop asking
hi i remember in the broker/brokerage
you can click on the item and see how it looks on your avatar before buying....now it doesnt work.....
is this part of the Server merge issue?
TERA PC - General Discussion#111 kubitoid10/17/2018, 09:03 AM
update 10/17/2018 - apex part 2 postpatch situation. dressing room is still where it is. at the bottom of fukin hellpit
from my childhood i am very interested in playing games.. and i like your websites.. keep going dear..

Thanks,


http://redboxtvdownloadapp.com/install-redbox-tv-on-android-box-tv/


http://redboxtvdownloadapp.com/redbox-tv-chromecast-setup/.
Due to issues with my new Windows 10 install where my system had to go through 3 resets since initial install and that from the last reset where I had to wait to make sure that all was stable and being that I was unable to see that this server merge took place during this time period and now see that I have to delete some of my characters to now play this game after reinstalling the game I will not do it so if you want you can just delete my account. This going to only one server and the reasons that I have read about it just does not compute to me. So if there is a forum admin seeing this do what you have to do to delete my account as I have not uninstalled the game from my system and I had Elite status......Thanks, ImTerl
TERA PC - General Discussion#114 kubitoid11/03/2018, 03:40 PM
update 11/02/2018 - no dressing room fixes
TERA PC - General Discussion#115 tadaaaa11/03/2018, 11:38 PM
kubitoid wrote: »
update 11/02/2018 - no dressing room fixes

Fashion coupon store is a mess too.
TERA PC - General Discussion#116 tisnotme11/04/2018, 12:06 AM
kubitoid wrote: »
update 11/02/2018 - no dressing room fixes
tadaaaa wrote: »
Fashion coupon store is a mess too.

the emporium and elite still require updating too
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