TERA Online forum archive
General Discussion: User authentication failed
View post on Tera forums#1 hahloli11/06/2017, 10:30 AM
I was buying emp with steam and it wouldnt work so i restarted my client, tried logging on a second later and im getting user authentication failed. Anyone else?
View post on Tera forums#2 Mopho11/06/2017, 10:43 AM
I'm having the same thing, first time I brushed it off thinking I entered my password wrong then second and third time had me like:

Ua6bt2q.gif
View post on Tera forums#3 Orpherija11/06/2017, 10:44 AM
yes im having Authentication issues aswell :/ Might be a game issue.
View post on Tera forums#4 Valace11/06/2017, 10:54 AM
Yup, I'm having the same problem as well :/
View post on Tera forums#5 singunner11/06/2017, 11:01 AM
same to mine... having this issue too... RIP this..
View post on Tera forums#6 WYRW4GNDN611/06/2017, 11:03 AM
User Authentication failed... tried many times, i thought it was an issue with my account, i created a new account same error.
User Authentication failed... now 2 accounts have "User Authentication failed"
Submitted a ticket already... just waiting for response.
Same here. I asked my boyfriend to try his and he couldn't get in either. RIP
I submitted a ticket as well.
View post on Tera forums#8 CornishRex11/06/2017, 11:11 AM
Multiple people in my guild are having this problem.
:weary:
View post on Tera forums#9 WYRW4GNDN611/06/2017, 11:21 AM
based on this message, It's either we all fall under a location where we can't access the servers, or we did something not pleasant, all I did was join the RAID.lol
View post on Tera forums#10 Leihmann11/06/2017, 11:27 AM
HELP can't log in either!!!!!
View post on Tera forums#11 Anotsu11/06/2017, 11:44 AM
Apparently it's a routing problem I used VPN to log in.
View post on Tera forums#12 wokthefok11/06/2017, 12:04 PM
happening to me also
even with VPN I can't login
View post on Tera forums#14 Desterrao11/06/2017, 12:09 PM
RIP RIP RIP,Help help :) :)
servers might be down?
View post on Tera forums#16 Creuserey11/06/2017, 12:17 PM
sadly Same here last thing i do is craft darics then go log out for 3 hours when i will start playing again booom cant log in actually my alt account is same cant log in too
View post on Tera forums#17 Rapunzzel11/06/2017, 12:34 PM
Lol i cant access either ... smh
View post on Tera forums#18 Gathephaar11/06/2017, 12:38 PM
Our house is in the same boat :( Subbed a ticket, so hopefully they'll notice somethings going frizzed.
View post on Tera forums#19 Anotsu11/06/2017, 01:02 PM
even with VPN I can't login

Remember that this affects several areas, you must keep trying different ones.
same here, having this dumb thing happen to me 3rd time .... ._.
View post on Tera forums#21 AYKJ95JXTA11/06/2017, 01:19 PM
So we basically all depends on a support ticket ? AHAH
See you next year.
View post on Tera forums#22 PF9DYYPJDL11/06/2017, 01:24 PM
Same problem here. ( Spain )
View post on Tera forums#23 Akizero11/06/2017, 01:29 PM
Curious to know what ISP are you guys using? I was able to log in to both the website and game with no problem. (Time Warner aka Spectrum) That might a cause is due to you ISP having issues connecting to this game specifically or it could be something else entirely.
View post on Tera forums#24 Creamybun11/06/2017, 01:32 PM
Akizero wrote: »
Curious to know what ISP are you guys using? I was able to log in to both the website and game with no problem. (Time Warner aka Spectrum) That might be caused due to your ISP having issues connecting to this game specifically or it could be something else entirely.

I'm using Verizon FiOs and getting the same error. I submitted a ticket so now I guess we wait ' ^ '

View post on Tera forums#25 P59E7LR6C511/06/2017, 01:32 PM
Alright i'll start the list of countries, hopefully people will add theirs too.

SEA Philippines. Authentication Problem.
View post on Tera forums#26 Alethnya11/06/2017, 01:33 PM
SEA Singapore
View post on Tera forums#27 Gathephaar11/06/2017, 01:34 PM
Ours is Australia @P59E7LR6C5
View post on Tera forums#28 Sethryan11/06/2017, 01:34 PM
Same thing here i cant log in.
View post on Tera forums#29 Thywyn11/06/2017, 01:36 PM
Same here from Malaysia
View post on Tera forums#30 6CTHDCC4EN11/06/2017, 01:39 PM
And here I thought I was the only one having the problem, I just tried to logged in after the Daily reset and I notice the User Authentication Failed
View post on Tera forums#31 Sethryan11/06/2017, 01:39 PM
I cant even log in into the web page....
View post on Tera forums#32 lily8911/06/2017, 01:43 PM
Couldn't log in directly from forum or website at all until I try submit a ticket and it somehow allow me to log in for submit the ticket and finally can post in forum after 3 hours trying to log into the forum . I'm from France here and I keep getting same error for 3 hours when try to log in the game . Please fix this thank you .
View post on Tera forums#33 Chenzo11/06/2017, 01:44 PM
I cant log too ;o; !!!! Why happens last day of kyras??
View post on Tera forums#34 HeyDude11/06/2017, 01:45 PM
Argentine,
Uruguay.

What more ?
View post on Tera forums#35 Sethryan11/06/2017, 01:49 PM
I am from argentina too. Could log in into ticket seccion. But still nothing on launcher
View post on Tera forums#36 Phelps11/06/2017, 01:50 PM
Brazil too
View post on Tera forums#37 9XNTHP5R3H11/06/2017, 01:51 PM
North America too
View post on Tera forums#38 KYNPak11/06/2017, 01:51 PM
I'm from Canada and I have the same issue.
Hopefully they will notice this problem soon since today is a work day for them.
View post on Tera forums#39 CornishRex11/06/2017, 01:51 PM
HeyDude wrote: »
France
Australia,
SEA Philippines
Malaysia,
Argentine,
Uruguay,
Singapore,
Spain,


What more ?

I know people from california couldn't log on
However my friend used a vpn from France and got in
View post on Tera forums#40 YRCE9AAGX611/06/2017, 01:52 PM
I send a ticket, but i cant log in back on the acc. I try for many acc, and finally create a new facebook and sing in if him.
Im from Brazil, many ppl here have the same trouble
View post on Tera forums#41 Arikha11/06/2017, 01:53 PM
Also doesn't work in Germany.
View post on Tera forums#42 HeyDude11/06/2017, 01:53 PM
France
Australia,
SEA Philippines
Malaysia,
Argentine,
Uruguay,
Singapore,
Spain,
California
Brazil
View post on Tera forums#43 Sethryan11/06/2017, 01:53 PM
I really dont think this is a country related issue..... must be tera servers.
View post on Tera forums#44 YRCE9AAGX611/06/2017, 01:54 PM
And so far we have not seen a GM drive on so many reported problems
View post on Tera forums#45 HeyDude11/06/2017, 01:54 PM
Sethryan wrote: »
I really dont think this is a country related issue..... must be tera servers.

I think the same
View post on Tera forums#46 KnockDown111/06/2017, 01:57 PM
Same problem :dissapointed:
View post on Tera forums#47 Crowballs11/06/2017, 02:02 PM
This is total [filtered], this poor game is just dying, hard enough to find groups for Dg's, this [filtered] is just going to drive more people away :/
View post on Tera forums#48 Catservant11/06/2017, 02:04 PM
Add United States to the list--it's not just California.

User Authentication failed--can't log into site or game.

And it's a bit soon to expect people who were just up for 25 hours straight to be in the office yet. Besides, it's, what, 7 a.m. there now?
View post on Tera forums#49 YRCE9AAGX611/06/2017, 02:04 PM
This lack of respect with the players kills me
View post on Tera forums#50 HeyDude11/06/2017, 02:07 PM
  1. France
  2. Australia
  3. SEA Philippines
  4. Malaysia
  5. Argentine
  6. Uruguay
  7. Singapore
  8. Spain
  9. United States
  10. Brazil
  11. Canada
View post on Tera forums#51 Sethryan11/06/2017, 02:09 PM
YRCE9AAGX6 wrote: »
This lack of respect with the players kills me

Respect? They dont know that word...... or not even what it is.
View post on Tera forums#52 Crowballs11/06/2017, 02:15 PM
Sethryan wrote: »
YRCE9AAGX6 wrote: »
This lack of respect with the players kills me

Respect? They dont know that word...... or not even what it is.

you mean players to GM's or GM's to players that spend hundreds, and some even thousands, but people seem to think they are assholes when they get angry about the game not working properly.
View post on Tera forums#53 vuvuzela3411/06/2017, 02:16 PM
Antartica here, i have the same problem, i cant log in

564.gif
View post on Tera forums#54 HLK76PFWXT11/06/2017, 02:17 PM
Here i was thinking that i was "silenced" and i can kiss good bye to Tera NA :D

Let's hope its only a small error and it will be fixed soon.

p.s. spain but it was already listed
View post on Tera forums#55 Ohiko11/06/2017, 02:20 PM
Count Russia in. But then again, if it affects NA, it's unlikely that this is a country issue.
My only regret is that i logoff and closed the game. Should just afk if i know this gonna happen. :'(
View post on Tera forums#57 Notepad80611/06/2017, 02:27 PM
For me it is only affecting the login screen and not the game server. My workaround is to login to launcher with a VPN then I close the VPN and click "Play". It seems to work fine on two different computers.

There are a number of free VPN's out there that are super easy to set up, just need to download the software and make an account. And you can try to cycle your VPN through different regions until you find one that works for login.

PS, I'm from eastern canada and when I connect to the "USA East" through my VPN it works.
View post on Tera forums#58 Srosa11/06/2017, 02:27 PM
same issue, i wrote Unites states and error appear... well TERA is DEAD
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View post on Tera forums#59 CornishRex11/06/2017, 02:30 PM
Catservant wrote: »
Add United States to the list--it's not just California.

User Authentication failed--can't log into site or game.

And it's a bit soon to expect people who were just up for 25 hours straight to be in the office yet. Besides, it's, what, 7 a.m. there now?

The stream was up fine yesterday at this time, besides, this is an mmo and the game is on the whole day, not just american hours, I think they should have some people working at this time.
View post on Tera forums#60 singunner11/06/2017, 02:37 PM
ohhh rip.. last day of kyra... Bye bye catalyst...
View post on Tera forums#61 VGPlayer11/06/2017, 02:43 PM
Oh good i though my account was hack for a moment there.... x.x tho i cant even log in into the main website it self i had to use my secondary serect question thing to reset my account and that didnt even work
View post on Tera forums#62 Zeninn1111/06/2017, 02:46 PM
Svalbard Isle, North Pole too.. I cant
View post on Tera forums#63 Jellyfilled11/06/2017, 02:46 PM
This used to be my favorite game and I really wish I could experience it the way it used to be, large guilds all battling each other, full chat, people selling items constantly. Now it's like visiting a graveyard.
View post on Tera forums#64 lily8911/06/2017, 02:47 PM
singunner wrote: »
ohhh rip.. last day of kyra... Bye bye catalyst...
As long as you use your catalyst before 14 november it's fine . It's written on their event page lol .
View post on Tera forums#65 Chenzo11/06/2017, 02:52 PM
lily89 wrote: »
singunner wrote: »
ohhh rip.. last day of kyra... Bye bye catalyst...
As long as you use your catalyst before 14 november it's fine . It's written on their event page lol .

I lose the last day!!! After tomorrow no more chances to farm kyras.
View post on Tera forums#66 Darkkblade11/06/2017, 02:57 PM
Hope they fix it soon
View post on Tera forums#67 TY736XLGKD11/06/2017, 02:58 PM
Romania...Same problem.....
View post on Tera forums#68 Crowballs11/06/2017, 02:58 PM
what's the biggest populated mmo out atm besides WOW?
View post on Tera forums#69 Darkkblade11/06/2017, 03:01 PM
Crowballs wrote: »
what's the biggest populated mmo out atm besides WOW?

Warframe
View post on Tera forums#70 Crowballs11/06/2017, 03:01 PM
Darkkblade wrote: »
Crowballs wrote: »
what's the biggest populated mmo out atm besides WOW?

Warframe

cheers
View post on Tera forums#71 Crowballs11/06/2017, 03:07 PM
Darkkblade wrote: »
Crowballs wrote: »
what's the biggest populated mmo out atm besides WOW?

Warframe

OH I meant like MMORPG like Dg's, heals, tank, dps, stuff like this game, but not this game LOL, if you know what I'm trying to say
View post on Tera forums#72 Darkkblade11/06/2017, 03:12 PM
Crowballs wrote: »
Darkkblade wrote: »
Crowballs wrote: »
what's the biggest populated mmo out atm besides WOW?

Warframe

OH I meant like MMORPG like Dg's, heals, tank, dps, stuff like this game, but not this game LOL, if you know what I'm trying to say

Well I cant think of any with alot population besides Warframe, and the new ones dont really have healer classes if im correct
View post on Tera forums#73 DiVn11/06/2017, 03:22 PM
People still have this Problem ?

I am connected from Germany and cant login !
View post on Tera forums#74 TY736XLGKD11/06/2017, 03:22 PM
Yes still have Problems.
View post on Tera forums#75 SageWindu11/06/2017, 03:25 PM
I'm in the [filtered] USA and can't log in. So... yeah.
View post on Tera forums#76 Kohen11/06/2017, 03:30 PM
You should be able to log in now. :)
View post on Tera forums#77 Darkkblade11/06/2017, 03:30 PM
Fixed for me yay
View post on Tera forums#78 DiVn11/06/2017, 03:31 PM
Where are u living ?
fixed, people should be able to play now I'm from philippines
View post on Tera forums#80 TY736XLGKD11/06/2017, 03:32 PM
IT'S WORKING!!! ( ROMANIA)
View post on Tera forums#81 Kuroneko211/06/2017, 03:32 PM
I changed my clock back to dst and I can log in. Set you time settings to not automaticlly change with dst and set time manually.
View post on Tera forums#82 TY736XLGKD11/06/2017, 03:33 PM
IS NOT FROM TIME...WAS JUST COINCIDENTE..
View post on Tera forums#83 YRCE9AAGX611/06/2017, 03:33 PM
Its working in Brazil
View post on Tera forums#84 Notepad80611/06/2017, 03:34 PM
Working for me too. So the problem just got magically "fixed" ? Anyone have communication from EME about this?
View post on Tera forums#85 HeyDude11/06/2017, 03:38 PM
Becouse this is :
latest?cb=20150818000156
Just wanted to mention that we are now aware of all of the players reporting the User Authentication Failed error message, and will begin looking into what had occurred.

Just to quickly check, the most recent Forum Posts seem to be implying that their issue seems to have resolved around 10 minutes ago.

Is this the case for everyone, or is there still a lingering issue for some ?
View post on Tera forums#87 Trappie11/06/2017, 04:14 PM
I am still having this issue :/
Trappie wrote: »
I am still having this issue :/

Alright, If you haven't already done so, can you please make a Support Ticket ?

If you have already made a Ticket in the last 6 hours, can you check to see if you've already received a reply, and update that Ticket, so that we can continue to investigate ?

Thanks!
View post on Tera forums#89 Catservant11/06/2017, 06:49 PM
Mine's working now.
View post on Tera forums#90 IcarusDaemon12/10/2017, 02:45 PM
I am able to login in the En Masse Launcher (For Kritika Online) but not on this.
View post on Tera forums#91 5MX9ELAAFR01/13/2018, 10:21 PM
Trappie wrote: »
I am still having this issue :/

Alright, If you haven't already done so, can you please make a Support Ticket ?

If you have already made a Ticket in the last 6 hours, can you check to see if you've already received a reply, and update that Ticket, so that we can continue to investigate ?

Thanks!

Hi there, I am a new player and just downloaded the game but am running into the same issue. I get the user authentication failed error when I try to log in from the launcher. I am located in California so I am not sure why this is. Any help would be appreciated thanks!
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