TERA Online forum archive
General Discussion: What EME is doing to reduce lag in TERA
Hi everyone,

I wanted to come to the forums and provide some answers to common questions players have about lag and what can be done to reduce it.

Q: Why do you always tell us that the problem is probably caused by my ISP?
A: We consider checking your internet settings as the first step in troubleshooting, kind of like how all IT people ask you if you have tried turning it off and on again. However, although this is the first thing we ask as a troubleshooting step, and a common source of lag in TERA, we do realize not all lag-related problems are caused by ISPs and the routing to our servers.

Some lag can occur when there is disruption or delay in data transfer between your computer and our servers in our Chicago data center. Network problems range from trying to connect over a weak Wi-Fi connection to a router in Chicago is having trouble and causing data loss for players in a specific region. It can also be multiple issues at once, compounding to make for a terrible play experience so we ask that you check your network settings first as a way of eliminating even one of the potential causes of lag.

One of the tools we provide in the launcher is the EME Diagnostic tool. It runs a few utilities to get traceroute and basic hardware information. We ask players that run into lag to please run the diagnostic tool and send the resulting log file to diag@enmasse.com so we can see the results. The diagnostic file is in .txt format so if you’re curious, you can open it in Notepad to see what information is sent to us.

Q: Why aren’t you doing anything about the lag?
A: We have been trying several things to reduce lag, and we’re working to do a better job informing players what we’re doing to address the issue. In the past year we have:
• Updated the TERA server hardware (increased CPU, increased RAM, etc)
• Experimented with load balancing between two different ISPs from the TERA datacenter
• Worked with our ISPs and data center representatives to find ways to improve network performance
• Set up an experimental server to test how TERA performs in a cloud-based environment
• Set up new monitoring software to notify us when server hardware performance decreases

Bluehole is also concerned about lag reports and they are working with us to identify causes of lag and possible solutions. This is a high priority item for both Bluehole and En Masse that we actively look at nearly every day.

Q: Why do you rely on us to report lag to you? Isn’t that your job?
A: We rely on customer reports in addition to our monitoring tools to pinpoint the possible lag causes. Our operations team is notified when we see a server crash, when there is an unexpected drop in the number of concurrent players, when any server resource is over-utilized, such as CPU, RAM, Disk, network, etc., or when any game process uses too many resources or crashes. They also monitor all network connectivity into and out of the TERA data center for utilization, dropped packets, etc.

Our tools, however, do not give us metrics for the lag problems observed in the TERA client, such as rubber banding, or when it appears that a dungeon instance freezes for a brief period. We can see it happen occasionally in-game while playing, but identifying the source is more difficult than just experiencing a lag spike. That is one of the main challenges in monitoring for and troubleshooting the causes of lag.

The most useful information for us when submitting a lag report is:
• The exact time you experience a major lag spike
• What you were doing in game when you experienced a lag spike
• What character class you are playing
• What server you are playing from
• Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP).

Please submit this information along with the EME diagnostic report to the diag@enmasse.com email address. While we may not be able to immediately fix what is causing your lag, this information helps us narrow down the root causes and helps us identify potential problems.

Q: What do you do when you get a lag report?
A: We usually do the following when investigating lag:
• We try to narrow down where and when the lag spikes are occurring. TERA runs on a large network of servers (I can’t remember the exact count, but it is more than 30) so narrowing down which servers are experiencing problems is very important. People who are hanging out in Velika on TR are on a different set of servers than players from TR doing a dungeon run which is why we ask for more information on what a character is doing when the lag spikes occur.
• We look at system performance for the servers where most of the reports are coming from and check for unusual spikes in resource use. What we are looking for at this stage are correlations between server resource utilization alerts that the operations team already receives and player lag reports.
• We look at network traffic into and out of the datacenter. We are checking for unusual spikes or dips in overall network traffic across multiple ISPs, as well as looking for reports of packet loss.
• We check the databases of the affected servers to see if there is any database performance problems or bad data that could affect server performance
• We look at related platform systems that could indirectly affect server performance, such as the online store and account servers.

When a server crashes we send a notification to En Masse and Bluehole employees, we generate a crash dump from the server, and we share all the information we have with the Bluehole technical team.

Q: Why don’t we get an official response from En Masse?
A: This is an area that we can improve on. Right now, we delay talking to our players until we have more information on what caused lag or a server outage. One reason why we wait is because saying “We are investigating,” doesn’t feel like a satisfactory answer and usually only leads to more questions. Not every investigation yields a solution, and we know most players just want the issue fixed. We know that players feel we have been too silent about our efforts so far, so we will try to provide more updates to the community moving forward.

We are aware there are lag reports in the following areas in game:
1. High level dungeons
2. Spikes that affect all open world and instance players form that world
3. Average ping/jitter that are different by server, despite being hosted at the same location

Q: What can I do on my side?
A: There are some common things that can cause network performance problems that you can check:
• Make sure that you are not playing over Wi-Fi if you are having lag problems.
• Make sure that you or other people in your house are not doing bandwidth intensive things such as streaming video, downloading large files, etc.
• Try playing at different times to avoid primetime internet traffic from your ISP (usually 9 PM – 11 PM in your local time zone).

Please remember that network lag is not the same as problems with your framerate. BHS is aware of problems in this area as well, but this is not an issue related to our server infrastructure.
Btw the servers lagged for about 20 seconds just now.. hope you guys are aware o/

ps. from AV

Edit : It's reaching 2 minutes
We are aware of the problem. The operations team is either restarting AV now or will be doing so soon.
Geletron wrote: »
We are aware of the problem. The operations team is either restarting AV now or will be doing so soon.
Thank you and appreciate it o/
well, thanks for sharing the info with us :)
View post on Tera forums#6 LHMG4YDWYJ05/09/2017, 09:16 PM
No other game has this issue. Its just you guys. I dont mean to sound rude but its the truth. Ive never had a server lag in BDO,Wow,Sun,Cabal and those games have 5x-100000x more players
View post on Tera forums#7 Teekz05/09/2017, 09:38 PM
> @LHMG4YDWYJ said:
> No other game has this issue. Its just you guys. I dont mean to sound rude but its the truth. Ive never had a server lag in BDO,Wow,Sun,Cabal and those games have 5x-100000x more players

Agreed there are honestly only so many excuses you guys can keep throwing out.

I know I'm my line of work my boss would not let this unproffesionalism fly.

Fix your [filtered]
View post on Tera forums#8 Akthanakos05/09/2017, 09:41 PM
Every one on my party was also having lag spikes at the exact same time when we were doing Velik sanctuary nm.
Teekz wrote: »
> @LHMG4YDWYJ said:
> No other game has this issue. Its just you guys. I dont mean to sound rude but its the truth. Ive never had a server lag in BDO,Wow,Sun,Cabal and those games have 5x-100000x more players

Agreed there are honestly only so many excuses you guys can keep throwing out.

I know I'm my line of work my boss would not let this unproffesionalism fly.

Fix your [filtered]

Please try to stay constructive, guys. The goal of the thread is to outline the steps we're taking to prevent lag, not make excuses for not fixing it. Lag is a constant challenge for any online game, it takes time and effort to address.
View post on Tera forums#10 MaelSlayer05/09/2017, 10:04 PM
Thanks for this thread IMO is very important that a member of the staff provides info concerning the Lag to avoid dozens of threads of angry users or frustrated ones speculating what is going on and what are you doing to fix this, so thanks for the info, it is a nice gesture from the staff that allows people to be more understanding since we get a confirmation firsthand that the problems are being treated, all patches from all games come with issues until the new content settles that is normal so take your time guys and good job.
What I don't understand is why took you so long to talk to us since keeping the players posted about the problems we all or most of us experience is the key to have a healthy communication staff-players , lately you all are more talkative in general so it 's apreciated and the right thing to do
and probably you won't be getting hundreds of annoying tickets asking the same thing so well done guys
I really liked that part when you said increased CPU, increased RAM, Imo that's the best way to improve any server having lag, maybe the increase wasn't enough, I'd also restart servers daily or more often at least for other reasons and remove useless channels but you guys know more about this stuff so im confident you'll figure it out or improve it as much as possible, so again thanks for the info, you got this and have a good day
View post on Tera forums#11 MaelSlayer05/09/2017, 10:30 PM
Spacecats those kind of posts from those 2 angry birds above are the typical toxic guys showing up all over the important threads with important info for the players destroying and getting threads closed only, they don't intend to discuss anything they lie and insult and affect negatively the forums , can't you just ban them or prevent them to post .no wonder why the staff members are not eager to share info if they read things like that everytime they post, hardware id ban please
View post on Tera forums#12 Kawaguchi305/09/2017, 10:43 PM
Lag was an issue even before this patch was released. Doesn't take a genius to figure that releasing new dungeon would bring back more players and cause more lag. Maybe you guys should have considered stabilizing this issue first?

It's always during hours of 12pm-7pm PST that lag gets so bad, can't even play the game
View post on Tera forums#13 dreamcast8705/09/2017, 11:07 PM
Isn't the main reason Tera lags because the game itself has never been optimized by BHS? It's not on my PC and not my ISP my ping is pretty low compared so those I asked in game 40s to 50s. I get home from work 12:30pm the pop is low and I still get lag, frame drops, freezing, desync, low fps, etc. It's the only online game I play where it's an absolute gaurantee to perform poorly.
By any chance is the load balancing you implemented dynamically switching players between carriers? i seem to be getting some pretty bad lag spikes (like someone disconnected my modem for a second) and my ping changes as if i'm being swapped from zayo to savvis between them. This makes for a MISERABLE play experience since it swaps between them during dungeons with about a 2 second disconnect while it does it.
By any chance is the load balancing you implemented dynamically switching players between carriers? i seem to be getting some pretty bad lag spikes (like someone disconnected my modem for a second) and my ping changes as if i'm being swapped from zayo to savvis between them. This makes for a MISERABLE play experience since it swaps between them during dungeons with about a 2 second disconnect while it does it.

It is my understanding that the load balancing is not dynamically switching players between ISPs during a play session but I will need to double check with our operations team to make sure I'm not giving you bad information. Some of the lag from today was due to unusual spikes in CPU usage on different servers at different times. We don't know the cause of the spikes, but we are aware of them and we are trying to determine the cause.
View post on Tera forums#16 Kossploss05/09/2017, 11:49 PM
you guys are [filtered] clowns
View post on Tera forums#17 Jordansb105/09/2017, 11:57 PM
Geletron wrote: »
By any chance is the load balancing you implemented dynamically switching players between carriers? i seem to be getting some pretty bad lag spikes (like someone disconnected my modem for a second) and my ping changes as if i'm being swapped from zayo to savvis between them. This makes for a MISERABLE play experience since it swaps between them during dungeons with about a 2 second disconnect while it does it.

Some of the lag from today was due to unusual spikes in CPU usage

Umm... this is TERA... when is CPU usage not the problem? :P
View post on Tera forums#18 DYJGAM94YD05/09/2017, 11:57 PM
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.
They're on top of it, they made the anniversary event so painfully bad people will play anything else freeing up bandwidth for the poor souls that think it's good. Not sure if anyone thinks it's good though.
View post on Tera forums#21 DYJGAM94YD05/10/2017, 12:19 AM
Geletron wrote: »
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.

thank you for the answer.
View post on Tera forums#22 Meningitis05/10/2017, 01:11 AM
Thank you very much for this thread, it was sorely needed. This is what transparency and keeping in touch with your community looks like! :)
In the mid time, you can talk with Bhs and demand a VERY MUCH needed optimization. There is no reason for that fps drops when there is 20+ ppl on screen. Other mmos have more ppl in screen and fps dont drop that much as Tera NA
View post on Tera forums#24 Svetlanah05/10/2017, 01:31 AM
just asking what about FF it crashed.
View post on Tera forums#25 Ntrahein05/10/2017, 01:33 AM
guys they banned all of ff, its why it went down
@Denommenator @Geletron Fey has fallen.
Geletron wrote: »
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.

And a server in South America? Just one, so all the SA ppl can converge there. Yes, it may mean less ppl on NA servers, but better quality for both servers. Many Brs, Ch, Arg, and Peruvians may want to go elite if can play in good conditions of ping. Right now, less than 10% of SA must be paying something, because not worth pay and have a big dissadvantage playing against NA residents.
View post on Tera forums#28 H4MWDGF4T405/10/2017, 01:39 AM
DYJGAM94YD wrote: »
Geletron wrote: »
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.

thank you for the answer.

Would be awesome to improve the ping for South American players. Think about it EME, if you try to host your servers in multiple locations to cover all America if possible you will get more money, and of course, more players. It's not fair to play pvp with 200+ of ping whereas a North American player gets 40 of ping or just by doing hard dungeons with a full dps class, it's like impossible, and if you try it you get discriminated by who? North American players...
View post on Tera forums#29 Lifegiver0005/10/2017, 01:40 AM
• The exact time you experience a major lag spike - 9:23-9:33 or so EST, FF server
• What you were doing in game when you experienced a lag spike - About to do last boss in DFHM
• What character class you are playing = Valkyrie
• What server you are playing from - Fey Forest
• Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP - North America/ New York

I'll try to help you with the information you need but this is not a new issue in Tera. For years people have complained about optimization and ping/lag spikes but to this day they exist. Lag spikes happen. I understand that. But me standing frozern in DFHM for 10 minutes hoping it would resolve is unacceptable.

Furthermore, with every single patch we have there is a surge of issues regarding lag. In the years I've played Tera I have to say this is the worst it has ever been. I don't know how EME/BHS operate so I will try not to be harsh but there has to be something done. Many players have noted that other games do not have the issues we have. They don't even come close and yet they have many more players than we do...

It's important if anything to look at the patterns where the lag spikes occur (after a new patch) and try to work on the communication. This thread was a good start and I thank you for that.
View post on Tera forums#30 Somegirl54705/10/2017, 01:49 AM
Geletron wrote: »
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.

European here, from Denmark to be specific. Have you considered hosting TERA in a different location altogether ?
Given everything you say you've already attempted, I can't help but think that it seems your datacenter is having issues with its network either internally or externally.
On average, ignoring today's worse than usual lagspikes, I tend to get about 140-150ms ping on the Fey Forest server which, while playable, isn't great compared to other US based games I've played where I might normally see about 80-120ms. Of course there's the "but you're not in America" card to pull, but from what I gather it seems that even a large part of the NA playerbase is having the same kind of ping as I am, which to me is a bit worrying to say the least.
View post on Tera forums#31 Catservant05/10/2017, 01:51 AM
Thank you for making this thread. This is helpful.
View post on Tera forums#32 narkfestmojo05/10/2017, 01:56 AM
I am liking this, you had a troll thread up before telling us to check our client files, drivers and ISP's blah blah.
very happy to see you are finally acknowledging that it is your server, took a while, but it is a step in the right direction.

Hopefully you can get this problem sorted, because the game is almost unplayable at the moment.
Geletron wrote: »
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.

European here, from Denmark to be specific. Have you considered hosting TERA in a different location altogether ?
Given everything you say you've already attempted, I can't help but think that it seems your datacenter is having issues with its network either internally or externally.
On average, ignoring today's worse than usual lagspikes, I tend to get about 140-150ms ping on the Fey Forest server which, while playable, isn't great compared to other US based games I've played where I might normally see about 80-120ms. Of course there's the "but you're not in America" card to pull, but from what I gather it seems that even a large part of the NA playerbase is having the same kind of ping as I am, which to me is a bit worrying to say the least.

We have considered hosting TERA in different data centers and/or different physical locations. Moving everything, however is a monumental task. It took about a year of planning and months of work to upgrade all the existing hardware while minimizing down time. The Wonderholm server taught us a lot about what it would take to build and move a single world server to a new data center and we are going to use what we learned from that experiment as we plan on how to host TERA moving forward.

Our biggest concern at the moment is finding root causes of lag spikes people have been experiencing on different servers. It makes the play experience bad no matter what your normal ping is.
View post on Tera forums#34 Margarethe05/10/2017, 03:27 AM
Thank you for finally admitting there are issues.
I hope a resolution is found soon.
View post on Tera forums#35 dingo79005/10/2017, 03:38 AM
Game has lagged out on MT, everyone is reporting it on discord.

Nice fixes, nice game, nice servers.
Nice.
View post on Tera forums#36 Avi05/10/2017, 03:55 AM
Hi GM! Another person here who is glad the issue is being investigated. The lag has been consistent for a few patches now. I am curious as to if you guys have investigated how other games are running their servers to avoid this issue? Tera has a rather small player base and I have a feeling a lot of people would be okay with downtime if the servers could be consistent. Well, mainly just instance servers. What has changed since maybe SCHMs initial patch to now? I don't think we had as much lag back then if I can remember correctly and I am doubtful that it is the increase in player base. Lag has sadly been the main reason I haven't been able to enjoy playing the game and really look forward to it getting fixed!
View post on Tera forums#37 JasonTERA05/10/2017, 04:09 AM
Basically, I and my friends are on teamspeak and/or discord when we are playing, and we communicate like constantly even if we are doing different things.

We play TERA from various areas such as LA, Ohio, NYC, Toronto, Huston, Chicago, D.C. , etc (sounds like everywhere) , with various ISPs (TWC, fios, comcast, etc)

Let me point out some things about lag.

1. When I get a lag issue on my side, I always call "LAG!!" on TS/discord, and everyone else in TS/Discord also shout same thing as well. so I guess it is not area or ISP-related.

2. Indeed, when I just stay in a town/ciry, sometimes I still have lag issue so that I cannot open bank or trade broker, or use skills. At the same time, my friends in dungeon(RMHM, HH, LK, etc) also get same issue together with me. So I guess it is not specific server(dungeon and town)- related issue.

3. Like some other people mention before, it happens only in TERA, not any other games.

I understand what you are doing for this issue, and why you first mention ISP and area as a possible reason. However, very apperantly, it is not because of that, but becuase of TERA itself or because of TERA server center.


In short, every player gets the lag issue at the same moment regardless their ISP, area, in-game location
Avi wrote: »
Hi GM! Another person here who is glad the issue is being investigated. The lag has been consistent for a few patches now. I am curious as to if you guys have investigated how other games are running their servers to avoid this issue? Tera has a rather small player base and I have a feeling a lot of people would be okay with downtime if the servers could be consistent. Well, mainly just instance servers. What has changed since maybe SCHMs initial patch to now? I don't think we had as much lag back then if I can remember correctly and I am doubtful that it is the increase in player base. Lag has sadly been the main reason I haven't been able to enjoy playing the game and really look forward to it getting fixed!

We do talk to Bluehole about how TERA is hosted in other regions and members of our team have worked on large scale games from Arenanet, Microsoft, Daybreak, and other studios worldwide.

There are almost weekly changes to TERA servers and services so pinpointing an exact change that could affect lag is challenging. One of the reasons we are asking for more information and diagnostic reports from the community is to help us both identify what areas are most prone to lag and to find better ways of identifying signs of when a server may need to be taken down for emergency maintenance.
View post on Tera forums#39 Zhurii05/10/2017, 07:29 AM
Geletron wrote: »


A: We have been trying several things to reduce lag, and we’re working to do a better job informing players what we’re doing to address the issue. In the past year we have:
• Updated the TERA server hardware (increased CPU, increased RAM, etc)
• Experimented with load balancing between two different ISPs from the TERA datacenter
• Worked with our ISPs and data center representatives to find ways to improve network performance
• Set up an experimental server to test how TERA performs in a cloud-based environment
• Set up new monitoring software to notify us when server hardware performance decreases


I rarely reply on threads but I thought I could give my two cents here. I play from Europe, and my average ping was 180ms, and never seen it under 164ms for the past two (maybe three) years of playing. However, about a month ago something felt odd when I logged in, and I realized it was suddenly decreased by 40-50ms. I thought it might be a mistake at first, but my ping has stayed like this for the past month (126-160ms at times, but mostly stays at 137ms). Note that my PC is the same, I do not use GPNs, and my ISP said they haven't changed anything in their service. My only conclusion is that with these improvements you made, something *did* work.

Well, while my overall ping did decrease (50ms improvement - such wow, many amaze!), it did nothing when it comes to lag spikes, I still experience them in dungeons during events such as double/drople drop, just like many other players.
View post on Tera forums#40 Catorii05/10/2017, 09:13 AM
The lag has been steadily increasing since you made the switch back to Zayo, and now it's pretty unplayable as of yesterday's patch. A combination of Zayo pingspikes and servers being too weak to handle the amount of players on them makes for an awful experience.

When the entire party is lagging so much that 10s of attacks are happening in .5s, you still want to pretend that it could be ALL of our ISPs?

K.

As far as I can tell, you've done nothing but downgrade the servers in the past year. I never had lag before that - we'd lag during double drops in specific dungeons, and that was it. No lag the rest of the time. The past 6-8 months have been nothing but lag, and you keep blaming it on us.
View post on Tera forums#41 clfarron405/10/2017, 09:59 AM
Geletron wrote: »

Q: What can I do on my side?
A: There are some common things that can cause network performance problems that you can check:
• Make sure that you are not playing over Wi-Fi if you are having lag problems.
• Make sure that you or other people in your house are not doing bandwidth intensive things such as streaming video, downloading large files, etc.
• Try playing at different times to avoid primetime internet traffic from your ISP (usually 9 PM – 11 PM in your local time zone).

Please remember that network lag is not the same as problems with your framerate. BHS is aware of problems in this area as well, but this is not an issue related to our server infrastructure.

Here's the issue that I have with this. Everyone I know that has the same issues as me (even though we are located in different places geographically, with a few hundred miles within a U.S. State between the closest and most of the U.S continent and either the Pacific or Atlantic Oceans) is that:

- No-one uses Wi-Fi. Like, we know it's rubbish for gaming.
- We are the only people using the line, and not intensively using it with heavy usage programs
- I do most of the serious runs (HMs etc) from 3pm to 6pm and midnight to 4am Fridays and Saturdays my time, which should be the quietest time locally because almost everyone is asleep.

====

Unrelated to my point above, I've been looking through the history of special events hosted by EME for TERA and it would seem that since the Secrets and Shadows (Shadow's Sanguinary or Ninja) patch:

- events that were run before transitioned were longer, slower paced events with rewards based on longevity and dedication to the event
- events that are run after are much shorter, quicker paced with more instant rewards for burning through content

I'm guessing that this would make the servers work harder with the newer events as people realise that you get the most by farming the crap out of everything as quickly as you can, where previously, you would just do things as normal because there was no extra gain by intensely farming more than what you normally would.
View post on Tera forums#42 ArcherOfEnvy05/10/2017, 10:42 AM
Geletron wrote: »
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.

How about hosting TERA cloud-based (or your results on experimenting with it.), I assume that the game server runs up an emulator that simulates and populates the game world. Server upgrades can only do so much at some point when a game keeps growing, not every build you guys get is the same in size and logic. Have you guys looked into virtualization options as well?
View post on Tera forums#43 ArcherOfEnvy05/10/2017, 11:11 AM
Also Wirth's Law applies here: Software gets slower faster than hardware gets faster.
View post on Tera forums#44 dingo79005/10/2017, 11:13 AM
Nice login for MT is down again.

Nice game, nice servers, nice eme.
Nice.
View post on Tera forums#45 Peperoncina05/10/2017, 11:49 AM
Hours ago,
me and my party members were lagging in new dungeon VHHM/VSNM multiple times and now...
Servers are all DOWN? :(
View post on Tera forums#46 Tiana05/10/2017, 12:17 PM
My main issue is how I can afk/explore Dragonfall with a ton of lag, then get into CS with almost none. I go from a completely dead area- no one at all even in town, to a battleground.
This could be right before or right after. Never at 'high end' times where many are playing. That's my concern. How terrible it is to have dead zones lag on you more than a battleground.
View post on Tera forums#47 Killstyle05/10/2017, 12:51 PM
Awesome info! More of this please. Thanks for everything you guys are doing to help fix lag. Very much appreciated.
View post on Tera forums#48 Stogoth05/10/2017, 01:26 PM
I found the problem...


Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

15 58ms 64/ 100 = 64% 64/ 100 = 64% er1.wdc1.enmasse.com [108.59.1.170]

16 58ms 0/ 100 = 0% 0/ 100 = 0% diag1.wdc1.enmasse.com [207.244.81.152]


Only lost packets were at: er1.wdc1.enmasse.com[108.59.1.170]

Sent email with full diag.txt
View post on Tera forums#49 Jordansb105/10/2017, 01:27 PM
Stogoth wrote: »
I found the problem...


Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

15 58ms 64/ 100 = 64% 64/ 100 = 64% er1.wdc1.enmasse.com [108.59.1.170]

16 58ms 0/ 100 = 0% 0/ 100 = 0% diag1.wdc1.enmasse.com [207.244.81.152]


Only lost packets were at: er1.wdc1.enmasse.com[108.59.1.170]

Sent email with full diag.txt

I was about 12 seconds from sending something similar. er1.wdc1.enmasse.com[108.59.1.170] had about 70% packet loss for me. Nice find though! :)
View post on Tera forums#50 Glac05/10/2017, 01:36 PM
Geletron wrote: »
Q: Why aren’t you doing anything about the lag?
A: We have been trying several things to reduce lag, and we’re working to do a better job informing players what we’re doing to address the issue. In the past year we have:
• Updated the TERA server hardware (increased CPU, increased RAM, etc)
• Experimented with load balancing between two different ISPs from the TERA datacenter
• Worked with our ISPs and data center representatives to find ways to improve network performance
• Set up an experimental server to test how TERA performs in a cloud-based environment
• Set up new monitoring software to notify us when server hardware performance decreases

While I have very little expectations on a lag resolution (seeing that it's been an issue for such a long time, putting any faith would be absurd at this point), I am glad to see you here talking about it directly and keeping us informed. Please continue to stay active on this topic and informed as your stated EME is working to do better on. This at least helps to know the obvious is not falling on deaf ear as before it seemed like EME just didn't care as long as the cash shop was working.

While I will encourage those around me to send or continue sending diagnostic reports, it sounds like you have a good handle on the main lag problem as a server or outlet routing issue. Most of these spikes occur for everyone at the same time across the US as we all share the experience in the same dungeon party or while in the open world. From your notes, I know you are already tracking this.

Good luck and I REALLY hope you guys can figure this out sooner than later, but I'd put my money on eggs hatching dinosaurs instead of chickens as a better bet until proven otherwise :)
View post on Tera forums#51 Winkle05/10/2017, 01:53 PM
There doing nothing :proud:
View post on Tera forums#52 Lifegiver0005/10/2017, 03:18 PM
Geletron wrote: »
Avi wrote: »
Hi GM! Another person here who is glad the issue is being investigated. The lag has been consistent for a few patches now. I am curious as to if you guys have investigated how other games are running their servers to avoid this issue? Tera has a rather small player base and I have a feeling a lot of people would be okay with downtime if the servers could be consistent. Well, mainly just instance servers. What has changed since maybe SCHMs initial patch to now? I don't think we had as much lag back then if I can remember correctly and I am doubtful that it is the increase in player base. Lag has sadly been the main reason I haven't been able to enjoy playing the game and really look forward to it getting fixed!

We do talk to Bluehole about how TERA is hosted in other regions and members of our team have worked on large scale games from Arenanet, Microsoft, Daybreak, and other studios worldwide.

There are almost weekly changes to TERA servers and services so pinpointing an exact change that could affect lag is challenging. One of the reasons we are asking for more information and diagnostic reports from the community is to help us both identify what areas are most prone to lag and to find better ways of identifying signs of when a server may need to be taken down for emergency maintenance.

I have a question and I would like a genuine answer. Most of the frustration lies in most people, including myself, not understanding how the game works fully. But the lag and crashes on Tera are unlike any game I've every played. My question is why do other games that have a larger player base and more servers able to have little to no instances of lag and yet this is common in Tera? Is it lack of staff? Incompetence on EME/BHS part? Poor optimization? Not enough servers? What then? I genuinely would like to know
View post on Tera forums#53 sraz05/10/2017, 03:38 PM
I've wondered about the root cause of the lag myself. Considering these server lag spikes happen to everyone both in open world and in dungeons at the same time. I usually leave open PingPlotter when I'm playing in order to differentiate between connection issues (jitter/packetloss) and actual server lag. Generally speaking my connection is fairly solid even when these lag spikes occur and my framerates are also solid, so I can do my best to say the issue is not on my end, especially when everyone in discord or group/global chat all says lag at the same time. It makes me feel that it's clearly an issue impacting everyone. It's likely not even a connection issue because when this lag occurs the evasive skills I spam when it happens sometimes keeps my character alive, so the packets are getting through.

Pondering this really makes me think there is some sort of back end process or cross server operation that gets hung up waiting on something and just causes delays in game, which would be indeed hard to isolate since logging would not report any issues since the operation does eventually go through, however players actually see a 1-4 second delay in game which we generalize to "LAG." Obviously narrowing this down would actually require ongoing resource monitoring to match up with player reports. However since the lag rarely lasts more than a few seconds, without precise time codes it's really hard to match player reports up with actual server processes.

If it would be helpful I'll try to write down the times of the the worst spikes I experience during an evening of gameplay since the issue seems to exacerbate itself during prime time. I'll try to do that, because I feel this game could be much more successful if we could improve the experience for the average player, especially ahead of launching on consoles.
View post on Tera forums#54 DeliriumRose05/10/2017, 04:04 PM
I am happy to see this thread as it seems both useful and shows the customer base that you guys are actively working on something. I doubt it will stop the haters and venomous people but it will make the less caustic people happy. In the interest of trying to be useful, I will give my two cents.

I have not had lag problems with TERA before this last month (I had not played the game in the year but played relatively frequently before that). I did change servers (from Celestial Hills to Mount Tyrannas though I am still actually playing on both). My computer is connected via ethernet cable in Georgia (my ISP is notoriously suck but I frequently play with people from California and Arizona who get lag at the same moments I do so I'm guessing it isn't that). I haven't been on today, yet, but I was definitely there when MT crashed and burned twice yesterday because my friend from Arizona and I were making a day of playing the game (we don't get to play together often).

Before this and still, I have had problems with TERA flat out crashing my video card and/or computer and while, on my old potato pc, it was pretty understandable (how that thing ever ran TERA is a mystery) on this one, it makes no sense. There is plenty in the way of RAM, a relatively high end gpu + RAM to spare (relatively because it's a year old now and in terms of video cards, newest-latest-greatest has already happened more than once since I got this one - aftermarket GTA 970 in case that matters) I mention this because someone else also mentioned the optimization that was done by BHS not being ah...up to par. I am not quite tech savvy enough to know if that has anything to do with the server lag issues but if it isn't optimized on our end, likely the developer tools and whatnot for NA are not optimized terribly well either.

The only encounters I've had with TERA customer service have been pleasant and while I mostly just read things on the forums, cheers to you guys for putting up with all the grouchy people. I'd have snapped by now.

inb4someonecallsmeasheep
haters gonna hate etc
View post on Tera forums#55 Jinsoyun05/10/2017, 04:06 PM
Massive server wide lag on TR, ~ 2mins ago.
View post on Tera forums#56 Jonasan99905/10/2017, 05:10 PM
Sounded like EnMasse just dropped a EMP on their services. :p
View post on Tera forums#57 Pokechip05/10/2017, 05:22 PM
Fix the lag, honestly, fix the lag
View post on Tera forums#58 jongbae05/10/2017, 05:25 PM
I do understand you guys have it hard since players come from different sides of the world. I'm glad we finally have this thread tho, I was losing hope but at least I can see you guys are working on it and taking it seriously. Just wanted to throw that there <3 No more "it's your ISP" bs honestly, those kind of comments can [filtered] anyone off.
View post on Tera forums#59 N9WWH63HEX05/10/2017, 05:27 PM
Hi, am I the online who hasn't have access to servors ?
sraz wrote: »
Pondering this really makes me think there is some sort of back end process or cross server operation that gets hung up waiting on something and just causes delays in game, which would be indeed hard to isolate since logging would not report any issues since the operation does eventually go through, however players actually see a 1-4 second delay in game which we generalize to "LAG." Obviously narrowing this down would actually require ongoing resource monitoring to match up with player reports. However since the lag rarely lasts more than a few seconds, without precise time codes it's really hard to match player reports up with actual server processes.

We have been looking at those possibilities as well. We've adjusted daily back up times and have been monitoring event logs on all the servers to see if there is a process running at particular times that could contribute to lag.

View post on Tera forums#61 Pyurie05/10/2017, 06:10 PM
"Upgraded Servers"
LMAO Biggest Joke ever, cant even handle all the people coming back cause of new patch.
Its not even the routing on people because our party consist of different people from EU US and Asia and we lag/spike at the same time
and to think people wanted to merge all servers into just 2 lol.
View post on Tera forums#63 Sparky1205/10/2017, 06:35 PM
I am kind of curious how is the experimental server doing in the cloud. One thing for sure is, adding more resources to virtual servers is much easier and cheaper, and it can be done on the fly. Maybe you should run your own private cloud to give you more flexibility. I live very close to the datacenter here in Chicago and I still lag from time to time, so it has to be an issue somewhere with the server infrastructure and not the networking side.
View post on Tera forums#64 Jinsoyun05/10/2017, 07:25 PM
Meanwhile on TR:

wsOG0eW.jpg?1

2ACGz4v.jpg?1

It would be nice if this was a isolated incident, it isnt. We are not crying for nothing eme, please halp.
View post on Tera forums#65 Jinsoyun05/10/2017, 07:41 PM
15 minutes later .................

8u0ajvU.jpg?1
View post on Tera forums#66 Zoknahal05/10/2017, 08:08 PM
Not to be rude EME and Spacecats, but i do not believe the issue lies in our end. When someone lags, the entire server suffers the same lag at the same time. I do not think this is either ISP related nor computer hardware nor anything related in our end. This is a problem that is heavily on your end, YOUR SERVERS. in TR, as of right now, we just suffered a massive lag spike that lasted for a good 30-40 seconds. We literally could do nothing but see the events unfold in slow motion.
View post on Tera forums#67 Boymin05/10/2017, 08:10 PM
Zoknahal wrote: »
Not to be rude EME and Spacecats, but i do not believe the issue lies in our end. When someone lags, the entire server suffers the same lag at the same time. I do not think this is either ISP related nor computer hardware nor anything related in our end. This is a problem that is heavily on your end, YOUR SERVERS. in TR, as of right now, we just suffered a massive lag spike that lasted for a good 30-40 seconds. We literally could do nothing but see the events unfold in slow motion.

+1111111111111111111111111111
View post on Tera forums#68 sraz05/10/2017, 08:19 PM
Just an example of some lag spikes already on TR today.

9:02:18 (Open world IoD)
9:03:20
11:00:20
11:52:58
12:03:40 (10 second lag, server wide)
12:18:00
12:33:20
12:56
13:03 (About a full minute of server flipping out, nobody could resurrect, running Velik's Sanctuary at the time)
View post on Tera forums#69 Jinsoyun05/10/2017, 08:21 PM
30 ish minutes later .................

TvPygvT.jpg?1
qgFF6yA.jpg?1
cIQsbZJ.jpg?1
View post on Tera forums#70 counterpoint05/10/2017, 08:21 PM
Zoknahal wrote: »
Not to be rude EME and Spacecats, but i do not believe the issue lies in our end. When someone lags, the entire server suffers the same lag at the same time. I do not think this is either ISP related nor computer hardware nor anything related in our end. This is a problem that is heavily on your end, YOUR SERVERS. in TR, as of right now, we just suffered a massive lag spike that lasted for a good 30-40 seconds. We literally could do nothing but see the events unfold in slow motion.

Well, the opening post is focused on other causes of lag that aren't ISPs or people's computers, and I'm pretty sure the whole point of the thread was to say that they know that some causes of lag are on their end. Clearly, the issues we've had since this patch in particular are mostly on their side.
View post on Tera forums#71 dreamcast8705/10/2017, 08:39 PM
@Geletron (or any EME staff) could you give us an update on the lag situation if any new info is available at the top post? Thanks.
Zoknahal wrote: »
Not to be rude EME and Spacecats, but i do not believe the issue lies in our end. When someone lags, the entire server suffers the same lag at the same time. I do not think this is either ISP related nor computer hardware nor anything related in our end. This is a problem that is heavily on your end, YOUR SERVERS. in TR, as of right now, we just suffered a massive lag spike that lasted for a good 30-40 seconds. We literally could do nothing but see the events unfold in slow motion.

Well, the opening post is focused on other causes of lag that aren't ISPs or people's computers, and I'm pretty sure the whole point of the thread was to say that they know that some causes of lag are on their end. Clearly, the issues we've had since this patch in particular are mostly on their side.

i think u mean most of the issues the last 7 months has been on their side.
View post on Tera forums#73 counterpoint05/10/2017, 08:45 PM
Zoknahal wrote: »
Not to be rude EME and Spacecats, but i do not believe the issue lies in our end. When someone lags, the entire server suffers the same lag at the same time. I do not think this is either ISP related nor computer hardware nor anything related in our end. This is a problem that is heavily on your end, YOUR SERVERS. in TR, as of right now, we just suffered a massive lag spike that lasted for a good 30-40 seconds. We literally could do nothing but see the events unfold in slow motion.

Well, the opening post is focused on other causes of lag that aren't ISPs or people's computers, and I'm pretty sure the whole point of the thread was to say that they know that some causes of lag are on their end. Clearly, the issues we've had since this patch in particular are mostly on their side.

i think u mean most of the issues the last 7 months has been on their side.

It's been a mixed bag. Issues with lag in HH and dungeons, yes. But there have also been substantial issues with routing too. Both together are what make it particularly bad.
View post on Tera forums#74 Haggard8605/10/2017, 08:55 PM

It's been a mixed bag. Issues with lag in HH and dungeons, yes. But there have also been substantial issues with routing too. Both together are what make it particularly bad.

i know you want to try and separate the issues, but its not going to work that well. the average player is going to consider any issue outside of their computer or internet as the companies fault, especially when they can hop onto any other online game and not have any issues. i know routing isnt exactly EMEs fault, but at this point the player base is prob ready to murder someone as long as it fixes the lag, and theyll keep blaming EME until the problem is fixed. the joys of being the face and publisher of a product.
Meanwhile on TR, every 30 minutes we get

5dNIwn7.png
whrkfdi.png
7cTNyEY.png

View post on Tera forums#76 sraz05/10/2017, 09:37 PM
Update for today on TR, it's really rather disappointing :(

9:02:18 (Open world IoD)
9:03:20
11:00:20
11:52:58
12:03:40 (10 second lag, server wide)
12:18:00
12:33:20
12:56
13:03 (About a full minute of server flipping out)
13:30
13:32:28
13:33 (Another full minute + of lag, even chat server)
14:04 (Another full minute of lag)
14:33 (Good 30 seconds of lag)
14:38 (30 second daily)
View post on Tera forums#77 Tsunakai05/10/2017, 09:41 PM
TL;DR they're doing absolutely nothing.

Inb4 compensation because it's easier to give away free stuff then stop and figure out what is going wrong and prevent it from happening in the future.
View post on Tera forums#78 MrWheeler05/10/2017, 09:42 PM
I give up at this point, can't do anything without it lagging out and killing everyone
View post on Tera forums#79 JasonLucas05/10/2017, 09:49 PM
a3e3287f7ecdd4761b232a4d30fa3d3e.png
0ms, i could just watch the fat kumas spank my [filtered] in the floor
View post on Tera forums#80 DodosExist05/10/2017, 09:53 PM
There was a 20 second lag on Tempest Reach. Can we get an idea of what's going on over here? The lack of updates from you guys is kind of unprofessional and absurd.
View post on Tera forums#81 JasonLucas05/10/2017, 09:55 PM
@Spacecats hi, TR is ded
View post on Tera forums#82 Jinsoyun05/10/2017, 09:56 PM
TR is down
View post on Tera forums#83 CCR5NWPMCD05/10/2017, 10:00 PM
Yeah had a 20-30 sec lag in one wipe VHNM 1st boss, then wiped twice with more 20-sec-ish lag on 2nd boss, then non-stop lag on last boss until server crashed. Every person in the raid felt it and typed it in chat, Global chat has been going on and on for who knows how long about the spikes today. This is NOT the fault of client side stuff. Fix your [filtered], EME.
View post on Tera forums#84 NinjaBun05/10/2017, 10:07 PM
Legend says EME is fixing it.
View post on Tera forums#85 MaelSlayer05/10/2017, 10:14 PM
Tech is a pain in the as for us all, thats why im understanding about it specially when it is really hard to identify what is causing it , I remember having highly usage of disk thanks to the mighty Microsoft and their awesome updates, I could monitor and I would find ways to fix it , first time was the Avg resident shield once disabled would work fine till some other day skype and chrome had conflict raising my disk and cpu usage once solved that in a few weeks some updates would mess up again making me disable windows defender causing conflicts betwen other processes again eating my disk ,today all works fine but i expect new upcoming issues of course
Lag in here in my opinion is similar at larger scales of course and other reasons but specially adding new content gets more complicated , it is a constant war with the tech ,search identify and fix till some other thing pops up causing trouble and conflicts, it happens in most games specially the oldest ones with more content or expansions those who claim new MMORPGS work perfectly give them some time tech will hit back it always does, it is never easy but they'll fix it at least for a while till they find another issues and so on.
View post on Tera forums#86 clfarron405/10/2017, 10:16 PM
@Geletron I have played both the Valkyrie and Velik's Fate patch during release weeks on both TERA NA and EU and the contrast in the experience was very clear. For Valkyrie release:
- Gameforge: The Mystel Server coped fine with the number of people all levelling Valks as fast as they could to 65. They had 20 Channels live on Stepstone when the patch went live so to prevent Channel Flooding. And most importantly, there was no lag, no stutter, nothing. As far as gameplay goes, it was just another day, so normal that (aside from the number of Valkyries running around levelling) you wouldn't even realise there was an event.
- EME: Mount Tyrannas was okay for about half an hour, whilst people were fiddling around with appearance changers, costumes and chest changers. Then boom, you knew that something was up with the lag and it only got worse. Here, as far as I'm aware, the number of channels was being dynamically increased. I managed to log into Channel 4 when there were 5, but by the time I got to the first town after killing your first BAM, I was forcibly moved to Channel 13 of 14 just from the sheer number of people that were loading in. And I'm aware that the Channel count got way higher than that. And then we know what happened for the next 24 hours or so, because it was lag central, quite literally. Chained Skill were barely working. Multi-hit-single-cast skills just flat out failed to cast at all and people were dying like this despie playing mechanics correctly all over the stop.

For Velik's Fate:
- Gameforge: Performance-wise, the Mystel Server just operated like it was another day, aside from that people were taking on new dungeons. No lag in dungeons and no lag in Open World. I can quite happily make my Lancer tear its way quite happily through most content without a care in the world for lag. Amusingly enough, the biggest threat to the gaming experience and general performance came from players spamming Anniversary Fireworks that have only a 1 second cooldown, which would make your game crash from either not being able to draw everything or overload the RAM. Yeah.
- EME: I don't need to say anything. It is literally playing itself out on the forums as we speak.

EDIT: Oh yeah, on EU, I am aware of 0 servers going down in the first 24 hours of the Velik's Fate patch. Over here? MT went down 2 times, FF and AV once each and the log-in server failed for an extended period of at least 5 hours.

To think that 18 months ago, we, the NA community, used to really bash Gameforge for making the game unplayeable by restricting a lot of the important enchanting materials to the cash shop, and now we, the same NA community, can bash EME for the current games lack of playability due to lag to the point where Gameforge look quite good right now, even if it is harder to get materials on EU compared to NA. Something seriously wrong has happened in those 18 months for this to happen.

Now, I appreciate that it is generally believed that the TERA EU is smaller than the TERA NA, but IF I were a new player to TERA now looking for a smooth gaming experience today based on experience from the Valkyrie release to today, I would be going Gameforge because everything just works. In fact, if I didn't have the friends I currently have on TERA NA, I'd be long gone.
View post on Tera forums#87 Zoknahal05/10/2017, 10:25 PM
At this point, looking at EU, them playing with absolutely no lag or ping spikes, and i normally would not say this, but there is a limit on how cheap you can be when it comes to performance.

I implore you guys at EME, stop ignoring this topic, stop trying to change the topic like you guys are trying to do with this thread, just simply stop trying to say that there is an error with the ISP we use, or routing, etc. Just stop.

Your players, the community, what this great game runs on, is bleeding because of this constant lag and random spikes that make the game unplayable, for the past 7 months. Stop trying to act like there is nothing wrong with the servers, CAUSE THERE IS!

Invest on a new server. That is all i ask.
View post on Tera forums#88 counterpoint05/10/2017, 10:30 PM
Zoknahal wrote: »
I implore you guys at EME, stop ignoring this topic, stop trying to change the topic like you guys are trying to do with this thread, just simply stop trying to say that there is an error with the ISP we use, or routing, etc. Just stop.

Your players, the community, what this great game runs on, is bleeding because of this constant lag and random spikes that make the game unplayable, for the past 7 months. Stop trying to act like there is nothing wrong with the servers, CAUSE THERE IS!

I just don't understand why you're saying this in the one thread they've created that is specifically addressing the fact that there are problems are on their end. I mean, I understand the meme that they blame everything on ISPs and routing, but that is the exact opposite of what this thread is saying. They even explain why they say that as a first step.

I mean, like, I get it -- but the very point you're talking about is what the OP is all about.

View post on Tera forums#89 canikizu05/10/2017, 10:31 PM
It's fine. EME will start another witch hunt and ban 3rd party programs again to diverse people from the real issue.
View post on Tera forums#90 clfarron405/10/2017, 10:38 PM
Apparently comments disappear if you edit them too much. So have a screenshot of what I originally said.

http://i.imgur.com/0WbuFQM.png
View post on Tera forums#91 Zoknahal05/10/2017, 10:38 PM
Zoknahal wrote: »
I implore you guys at EME, stop ignoring this topic, stop trying to change the topic like you guys are trying to do with this thread, just simply stop trying to say that there is an error with the ISP we use, or routing, etc. Just stop.

Your players, the community, what this great game runs on, is bleeding because of this constant lag and random spikes that make the game unplayable, for the past 7 months. Stop trying to act like there is nothing wrong with the servers, CAUSE THERE IS!

I just don't understand why you're saying this in the one thread they've created that is specifically addressing the fact that there are problems are on their end. I mean, I understand the meme that they blame everything on ISPs and routing, but that is the exact opposite of what this thread is saying. They even explain why they say that as a first step.

I mean, like, I get it -- but the very point you're talking about is what the OP is all about.

Understandable, and i get that keeping the topic civil and composed is important, but i cannot just ignore the past 6-7 months where EME never gave a statement on what was going on with the lag, latency and ping spikes. To think that when this problems started, they had the gal to say that their servers were in better shape than before, just adds to the pile.

Gathering all the feedback in this one thread i agree on, but by now i do believe there is a common consensus the players have reached to, and that is that EME should invest on a new server, rather than foguring out what is going on, which may take days, weeks, when getting a brand new server could maybe fix a majority of the issues at hand.
View post on Tera forums#92 ElinLove05/10/2017, 10:38 PM
Basically from what I've seen, my theory about the server hardware being separate per task, and hence getting overloaded with hit processing requests, thus making a massive delay on all players, seems spot on.

EME team, may I callout ya @Spacecats @Geletron , I wonder if it would be possible to do the load balancing in a different way: instead of ISP changes, do hardware server balancing. As in: each server could process any dungeon or open world at any given time. So any free server can offload other servers, and no server peaks CPU usage, killing off the massive dungeon jams that happen recently on the most popular content.

More on my theory here: https://forums.enmasse.com/tera/discussion/comment/142824/#Comment_142824

Would be quite nice to have an insight on this, if I'm right on the workings of things and if this would be a viable work around for the lag issue.
You never know, sometimes these suggestions might help a lot
View post on Tera forums#93 Zoknahal05/10/2017, 10:43 PM
clfarron4 wrote: »
@Geletron Apparently comments disappear if you edit them too much. So have a screenshot of what I originally said.

http://i.imgur.com/0WbuFQM.png

Alternative, you can use the Forum archive. Same happened to my post, where i just wanted to edit a small grammar mistake, and then it just poofed, but here it is again:
Zoknahal wrote: »
I implore you guys at EME, stop ignoring this topic, stop trying to change the topic like you guys are trying to do with this thread, just simply stop trying to say that there is an error with the ISP we use, or routing, etc. Just stop.

Your players, the community, what this great game runs on, is bleeding because of this constant lag and random spikes that make the game unplayable, for the past 7 months. Stop trying to act like there is nothing wrong with the servers, CAUSE THERE IS!

I just don't understand why you're saying this in the one thread they've created that is specifically addressing the fact that there are problems are on their end. I mean, I understand the meme that they blame everything on ISPs and routing, but that is the exact opposite of what this thread is saying. They even explain why they say that as a first step.

I mean, like, I get it -- but the very point you're talking about is what the OP is all about.

Understandable, and i get that keeping the topic civil and composed is important, but i cannot just ignore the past 6-7 months where EME never gave a statement on what was going on with the lag, latency and ping spikes. To think that when this problems started, they had the gal to say that their servers were in better shape than before, just adds to the pile.

Gathering all the feedback in this one thread i agree on, but by now i do believe there is a common consensus the players have reached to, and that is that EME should invest on a new server, rather than foguring out what is going on, which may take days, weeks, when getting a brand new server could maybe fix a majority of the issues at hand.
View post on Tera forums#94 counterpoint05/10/2017, 10:55 PM
Zoknahal wrote: »
Gathering all the feedback in this one thread i agree on, but by now i do believe there is a common consensus the players have reached to, and that is that EME should invest on a new server, rather than foguring out what is going on, which may take days, weeks, when getting a brand new server could maybe fix a majority of the issues at hand.
I really, really don't think the problem is going to be fixed by "buying a new server." The lag spikes we're talking about are triggered by some sort of specific performance issue. Just trying to throw more CPU and RAM at the problem doesn't seem likely to solve it, because it's not like this issue is caused by some sort of giant increase in server load (there were many times this many players during Steam launch, and the servers they have now are at least not going to be worse than what they had before). They have to find the specific issue that's triggering the slowdown and solving it. (Could be something in the TERA server code, something related to the database, something related to how services talk to each other, etc. etc.)

Now, why it's taken this much disaster to trigger a serious investigation into the specific cause frustrates me too. But they have to do the proper process to address the root cause.
View post on Tera forums#95 Avi05/10/2017, 11:10 PM
Geletron wrote: »
Avi wrote: »
Hi GM! Another person here who is glad the issue is being investigated. The lag has been consistent for a few patches now. I am curious as to if you guys have investigated how other games are running their servers to avoid this issue? Tera has a rather small player base and I have a feeling a lot of people would be okay with downtime if the servers could be consistent. Well, mainly just instance servers. What has changed since maybe SCHMs initial patch to now? I don't think we had as much lag back then if I can remember correctly and I am doubtful that it is the increase in player base. Lag has sadly been the main reason I haven't been able to enjoy playing the game and really look forward to it getting fixed!

We do talk to Bluehole about how TERA is hosted in other regions and members of our team have worked on large scale games from Arenanet, Microsoft, Daybreak, and other studios worldwide.

There are almost weekly changes to TERA servers and services so pinpointing an exact change that could affect lag is challenging. One of the reasons we are asking for more information and diagnostic reports from the community is to help us both identify what areas are most prone to lag and to find better ways of identifying signs of when a server may need to be taken down for emergency maintenance.

Alright, thanks! I will give some information on my current playing conditions:

Location: East Coast, MA
ISP: Comcast
Upload: 250 mb/s
Download: 15 mb/s
Average ping without server lag: 40-50
Average ping spikes with server lag: 100-500
When does this usually occur: Typically only when in instances, and it has been happening pretty constantly no matter what time I play during the day.
I honestly don't really have any issues when in the open world, it is typically just localized to dungeons.

Also! Side note: I notice servers take a HEAVY toll when you guys do events that spawn a lot of monsters/BAMs across the world. Maybe we should hold off on those types of events and try and do different ones for now.
It's not like someone at the EME office is leaning on some big-red LAG button just to [filtered] off their playerbase. Pretty sure they want as problem-free of an experience as possible for everyone.

The thing is, people are acting like EME knows everything inside out about Tera and with access to debug tools and source code. They didn't write the server software, Bluehole did. And it's my best guess that Bluehole, due to various reasons, don't communicate certain changes as well as they should sometimes.

It's entirely possible the lag is just some new obscure coding bug caused by circumstances that don't exist in the other two regions... either hardware related or software. Remember we had the bug with Civil Unrest caused by NA Tera using UTC time, something unique to our region.

Or, it could end up being some crazy datacenter employee who hates high elf endowments is trying to sabotage Tera to please Lakan. Or it could end up being rats pooped in the server cage and datacenter maintenance didn't catch it.

My point is, that things aren't always straightforward in networking and software.
View post on Tera forums#97 Parahdoks05/10/2017, 11:25 PM
I still can't see why there's an issue, considering there was 2x the player base five years ago, when the game was running flawlessly, from what I can remember. Technology only moves forward, so why are we receiving periodic spikes with less of a player base five years later?
View post on Tera forums#98 streettacos05/10/2017, 11:36 PM
lol still seems like you guys are asking for this info to target areas prone to lag..? when everyone has been saying for months that it's a server wide thing affecting every one from anywhere in the world at. the. same. time. and you can tell by the obnoxious spamming of "LAG" in global chat. i first played 2 years ago. never experienced this problem or if i did, it was so minimal that i don't even remember it. quit and came back when it was a lil into rmh patch. started noticing it. shrugged it off. then with each event and each new maintenance/update, it's just gotten worse and worse. seriously don't understand how you guys are going BACKWARDS in resolving this. obviously you guys do care, what with starting this thread in the first place, and all these other events.. but uh i'd rather have no events and no gifts if you guys can just fix this server wide problem. that'd be the greatest gift of all. one can hope..
View post on Tera forums#99 berrymilk05/10/2017, 11:36 PM
MT just had a 2 minute lag spike velik hold 7:33 to 7:35
View post on Tera forums#100 65M39N9K9F05/10/2017, 11:37 PM
berrymilk wrote: »
MT just had a 2 minute lag spike velik hold 7:33 to 7:35

And the server's down.
View post on Tera forums#101 LaNsLyDe05/10/2017, 11:43 PM
how can one get a push notification when servers go back up?
View post on Tera forums#102 65M39N9K9F05/10/2017, 11:44 PM
LaNsLyDe wrote: »
how can one get a push notification when servers go back up?

Here you go. http://tera.enmasse.com/server-status
View post on Tera forums#103 LaNsLyDe05/10/2017, 11:48 PM
65M39N9K9F wrote: »
LaNsLyDe wrote: »
how can one get a push notification when servers go back up?

Here you go. http://tera.enmasse.com/server-status

but how do i subscribe for a push notification? anything that will ping me when the webpage changes if you know anything (heads to google)
This kind of thing really makes me wonder what the actual server hardware is. When they were upgraded, did it follow the modern trend of more cores clocked lower? That would probably explain how much lag we've been getting recently, assuming the server is multi-threaded as, err, flawlessly as the client is.
Other thoughts:

- When was the last time database was cleaned? having a ridiculously gigantic database could cause something like these constant spikes.

- Garbage collection causes lag spikes like this in many programs once they hit their allotted memory cap, could that be what's happening here? I know the tera client has a 2gb memory cap for some reason, is the same thing happening to the server software?

- Processors underclocking themselves when load drops to save power could also cause spikes like this
View post on Tera forums#105 streettacos05/10/2017, 11:54 PM
where yall spending the money you get from people buying [filtered] ton of emp, i wonder?
View post on Tera forums#106 ElinLove05/11/2017, 12:08 AM
MT up again, as far as server status page is concerned at least. May not be working properly tho, haven't tested
View post on Tera forums#107 Jieze05/11/2017, 12:08 AM
Do you even server bro? I mean twice in less then 24 hours is a bit redic.
View post on Tera forums#108 counterpoint05/11/2017, 12:08 AM
where yall spending the money you get from people buying [filtered] ton of emp, i wonder?

Any amount they could spend on the upgrading the servers would be way less expensive than the amount of headache and hassle (and cost) they get trying to resolve these many problems and the amount of customers they've lost as a result. It's not likely to be a "throw money at the problem" issue. More likely some of the other things people are suggesting related to software, database, or hardware-specific deadlocks that other regions don't experience, and not something trivial to fix without a lot of data. (Thankfully, the issues have gotten bad enough now that they have every motivation to dig as deep as it takes.)
View post on Tera forums#109 clfarron405/11/2017, 12:18 AM
Jieze wrote: »
Do you even server bro? I mean twice in less then 24 hours is a bit redic.

In the last 36 hours, the following servers have been down:
- 3 times: MT
- 1 time: FF, TR, AV
- 1 time extended: Login Server

Amazingly, CH seems to be doing something right here.
View post on Tera forums#110 streettacos05/11/2017, 12:31 AM
where yall spending the money you get from people buying [filtered] ton of emp, i wonder?

Any amount they could spend on the upgrading the servers would be way less expensive than the amount of headache and hassle (and cost) they get trying to resolve these many problems and the amount of customers they've lost as a result. It's not likely to be a "throw money at the problem" issue. More likely some of the other things people are suggesting related to software, database, or hardware-specific deadlocks that other regions don't experience, and not something trivial to fix without a lot of data/logs/metrics to pinpoint the exact cause(s). (Thankfully, the issues have gotten bad enough now that they have every motivation to dig as deep as it takes.)

*throws money at you*
View post on Tera forums#111 ElinLove05/11/2017, 12:31 AM
clfarron4 wrote: »
Jieze wrote: »
Do you even server bro? I mean twice in less then 24 hours is a bit redic.

In the last 36 hours, the following servers have been down:
- 3 times: MT
- 1 time: FF, TR, AV
- 1 time extended: Login Server

Amazingly, CH seems to be doing something right here.

Nice finding, they should keep track of the server load characteristics in CH to see why it's NOT going down, compared to the rest. Also checking how much power is allocated to it compared to rest, doing a good wide check on why one works and the others don't, when it fails and how.
Obviously they ARE doing something along these lines, but if I was part of the maintenance team I would be focusing on studying why CH hasn't gone down and comparing it to the rest.
View post on Tera forums#112 MaelSlayer05/11/2017, 12:51 AM
I've been in Tera EU 3 years and we used to get mad when our servers were acting weird while NA was working fine,this time we got the patch issues on our side, well things happen, I wanna play the new dungeons and farm the new stuff too but making 200 threads about the problems you are experiencing is a waste of time and will not solve anything can't you see the patch went terrible wrong causing havoc I think we are all aware by now so I don't understand why you insist so to make it short according to their own info i'll update the current status
-They are aware of all the several problems
-They are working on them and can't get distracted
-They'll use some fix tomorrow to try to solve the major priority problems 5/11/17
-We'll get a compensation
Sounds fair to me, if tech problems happen just happen don't be so childish , we can't fix them from our homes , you don't like the tech staff or servers that's fine but the truth is only them can fix this, not me or you or bill gates will come to repair servers and patch issues so I suggest we wait and let them do their job, they know players are mad no need to post about it over and over, there are like 20 threads , the server crashed! , lagg spikes! Rip servers! wtf man lol someone make a Papori thread and post all your cute papori pictures and forget about the game for a day or two until is fixed or more stable at least, playing right now it will only stress you and that's your call since you know what to expect the moment you log in with the current problems going on
I'll log out from the game and come back tomorrow
View post on Tera forums#113 canikizu05/11/2017, 02:28 AM
MaelSlayer wrote: »
I've been in Tera EU 3 years and we used to get mad when our servers were acting weird while NA was working fine,this time we got the patch issues on our side, well things happen, I wanna play the new dungeons and farm the new stuff too but making 200 threads about the problems you are experiencing is a waste of time and will not solve anything can't you see the patch went terrible wrong causing havoc I think we are all aware by now so I don't understand why you insist so to make it short according to their own info i'll update the current status
-They are aware of all the several problems
-They are working on them and can't get distracted
-They'll use some fix tomorrow to try to solve the major priority problems 5/11/17
-We'll get a compensation
Sounds fair to me, if tech problems happen just happen don't be so childish , we can't fix them from our homes , you don't like the tech staff or servers that's fine but the truth is only them can fix this, not me or you or bill gates will come to repair servers and patch issues so I suggest we wait and let them do their job, they know players are mad no need to post about it over and over, there are like 20 threads , the server crashed! , lagg spikes! Rip servers! wtf man lol someone make a Papori thread and post all your cute papori pictures and forget about the game for a day or two until is fixed or more stable at least, playing right now it will only stress you and that's your call since you know what to expect the moment you log in with the current problems going on
I'll log out from the game and come back tomorrow

I don't know how long you have been playing on NA server, but this is not the first time EME "promised" to fix server. Terrible server performance has been existed since the beginning of the Spellbound patch, aka the LK/RM patch.

http://tera.enmasse.com/news/posts/network-outages-compensation

They promised to fix, and gave us compensation. 24 WEEKS LATER, nothing changed, only worse. That's half a year passed by. You can't just tell people to sit by. People have been suffering the whole time. If you think this is not your fight, don't comment in like a white knight.
where yall spending the money you get from people buying [filtered] ton of emp, i wonder?

hair dye and paint lol
View post on Tera forums#115 JasonLucas05/11/2017, 04:31 AM
LaNsLyDe wrote: »
65M39N9K9F wrote: »
LaNsLyDe wrote: »
how can one get a push notification when servers go back up?

Here you go. http://tera.enmasse.com/server-status

but how do i subscribe for a push notification? anything that will ping me when the webpage changes if you know anything (heads to google)
https://forums.enmasse.com/tera/discussion/3656/na-pc-release-server-checker
View post on Tera forums#116 Abzkhun05/11/2017, 04:45 AM
so laggy that when there are alot of mobs my fps drop to zero and my screen is in slow motion tsk..
View post on Tera forums#117 counterpoint05/11/2017, 04:55 AM
Abzkhun wrote: »
so laggy that when there are alot of mobs my fps drop to zero and my screen is in slow motion tsk..

Well, if you're having FPS lag, that is a different problem that isn't related to the servers. If it were network lag, your FPS would be fine, but skills would be unresponsive and monsters wouldn't move. Framerate is also a problem, but not the subject of this particular thread.
View post on Tera forums#118 ArcherOfEnvy05/11/2017, 07:33 AM
Zayo confirmed for having [filtered] nodes:

I'll be e-mailing the diag file.
Computing statistics for 24 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-WIN10 [192.168.1.2] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254 
                                0/ 100 =  0%   |
  2    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.254 
                                0/ 100 =  0%   |
  3    1ms     0/ 100 =  0%     0/ 100 =  0%  002-252-158-163.dynamic.caiway.nl [163.158.252.2] 
                                0/ 100 =  0%   |
  4    2ms     0/ 100 =  0%     0/ 100 =  0%  cn-asd-kl-cr15-be2003-2010.caiw.net [62.45.30.229] 
                                0/ 100 =  0%   |
  5    2ms     0/ 100 =  0%     0/ 100 =  0%  ae10-20.cr0-ams2.ip4.gtt.net [46.33.84.21] 
                                0/ 100 =  0%   |
  6    2ms     0/ 100 =  0%     0/ 100 =  0%  ae4.er1.ams1.nl.zip.zayo.com [64.125.13.69] 
                                0/ 100 =  0%   |
  7    2ms     0/ 100 =  0%     0/ 100 =  0%  ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77] 
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  ae27.cs1.ams10.nl.eth.zayo.com [64.125.27.0] 
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%   100/ 100 =100%  ae6.cs1.lhr11.uk.eth.zayo.com [64.125.29.77] 
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%   100/ 100 =100%  ae5.cs1.lga5.us.eth.zayo.com [64.125.29.126] 
                                0/ 100 =  0%   |
 11  ---     100/ 100 =100%   100/ 100 =100%  ae3.cs1.ord2.us.eth.zayo.com [64.125.29.209] 
                                0/ 100 =  0%   |
 12   96ms     0/ 100 =  0%     0/ 100 =  0%  ae27.cr1.ord2.us.zip.zayo.com [64.125.30.243] 
                                0/ 100 =  0%   |
 13  100ms     0/ 100 =  0%     0/ 100 =  0%  ae0.mpr1.ord6.us.zip.zayo.com [64.125.24.229] 
                                0/ 100 =  0%   |
 14  100ms     0/ 100 =  0%     0/ 100 =  0%  ae2.mpr1.ord5.us.zip.zayo.com [64.125.28.66] 
                                0/ 100 =  0%   |
 15   98ms     0/ 100 =  0%     0/ 100 =  0%  64.125.186.90.t00764-02.above.net [64.125.186.90] 
                                0/ 100 =  0%   |
 16   97ms     0/ 100 =  0%     0/ 100 =  0%  208.67.49.180 

Trace complete.

Seems like Leaseweb is having issues as well on their US datacenters.
Also er1.wdc1.enmasse.com 76% loss that's quite something...
Computing statistics for 15 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-WIN10 [192.168.1.2] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254 
                                0/ 100 =  0%   |
  2    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.254 
                                0/ 100 =  0%   |
  3    1ms     0/ 100 =  0%     0/ 100 =  0%  002-252-158-163.dynamic.caiway.nl [163.158.252.2] 
                                0/ 100 =  0%   |
  4    2ms     0/ 100 =  0%     0/ 100 =  0%  cn-asd-kl-cr15-be2003-2010.caiw.net [62.45.30.229] 
                                0/ 100 =  0%   |
  5    2ms     0/ 100 =  0%     0/ 100 =  0%  et-1-0-0.bb02.ams-01.leaseweb.net [80.249.209.215] 
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%   100/ 100 =100%  te-8-1.bb01.wdc-01.leaseweb.net [31.31.34.105] 
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  ae-51.br01.wdc-01.us.leaseweb.net [31.31.39.5] 
                                0/ 100 =  0%   |
  8   90ms     0/ 100 =  0%     0/ 100 =  0%  po-6.ce02.wdc-01.us.leaseweb.net [108.59.15.119] 
                                0/ 100 =  0%   |
  9   88ms    76/ 100 = 76%    76/ 100 = 76%  er1.wdc1.enmasse.com [108.59.1.170] 
                                0/ 100 =  0%   |
 10   85ms     0/ 100 =  0%     0/ 100 =  0%  diag1.wdc1.enmasse.com [207.244.81.152] 

Trace complete.
View post on Tera forums#119 LesbianVi05/11/2017, 12:52 PM
CH is doing good, but EME, I gotta say the past 2 days when servers went to the gutters, ques went to the gutters too, It means players not interested into getting into the game, sooner you fix the better, gaming seasons starts and in couple of weeks, even more players gonna come to the game. I know you are doing work to get it done, just wanted to say the negative impact it brought on game, nothing had that impact, but server outage.

Cheers
View post on Tera forums#120 ArcherOfEnvy05/11/2017, 01:34 PM
@Geletron @Spacecats Zayo 4 nodes dropping 100% and then continuing is really bad of a route my connection to TERA takes and then twice more through Leaseweb (100%) and 76% right before reaching the datacenter. I am pretty sure many have submitted their diag and also must have had packet loss near the endpoint, but I assume the problems lie with both the node and routing providers as well as the endpoint before reaching the datacenter on your router / network node. I really hope you guys can sort this out with those organizations.

View post on Tera forums#121 dreamcast8705/11/2017, 04:18 PM
Reporting form CH in NY, lag for me has been significantly reduced to pre-valk patch levels. So whatever you changed with the emergency 5/11/17 patch worked for me at least thanks for your hard work on this issue.
View post on Tera forums#122 Dreadweaver05/11/2017, 04:50 PM
> @dreamcast87 said:
> Reporting form CH in NY, lag for me has been significantly reduced to pre-valk patch levels. So whatever you changed with the emergency 5/11/17 patch worked for me at least thanks for your hard work on this issue.

For me same :awesome:
Even my fps became better and ping dropped from 190 to 170.

Thanks you EME! I really hope it stay so and my disconnects +lags no return.
View post on Tera forums#123 WuawyduP2P05/11/2017, 05:01 PM
Since its launch Tera suffers with lag and server crashes
and many other related communication between client and servers problems.
It has always been like that. Whenever I go back to playing, I spend 3 or 4 days playing with a reasonable and ignoble lag.
But then I am the LagRoullete turns and I am handicapped with this gift.
I always stop playing for the same reason.
I come back after months without playing.
And the process repeats itself.
Since its launch.
Never changed.
View post on Tera forums#124 Hargore05/11/2017, 05:01 PM
How can i report something like this ? Was at Timescape, killed the ball and went straight to Hemere, and at the very second we started Hemera the lag begind and few seconds later the game crashes and can't connect back, maybe something is related ?
View post on Tera forums#125 Sateva05/11/2017, 05:42 PM
The lag has gotten better since the week end, but, last night I ran DFHM. I felt like I was playing from over seas, it was not just lag spikes, but constant ping jumping causing the raid's screen to freeze. This was annoying up doable until the last boss, when we would all lag freeze at the same time during a one shot mechanic. It was awful.

After that DFHM run, I did VHNM, and there was next to no lag. Why is DFHM in particular so unplayably laggy?
View post on Tera forums#126 Dreadweaver05/11/2017, 09:13 PM
Was in KC on CH. This is UNBEARABLE!! Laggs tank and all dps! I lag as healer so much that I see nothing!freezes and fps drops to 1! I didn't have such issues anytime before.
View post on Tera forums#127 vtctma05/11/2017, 09:59 PM
FPS drops is on your end. That's not a server issue. This thread is regarding server ping lag, not frame drops lag.
View post on Tera forums#128 Pokechip05/12/2017, 12:03 AM
Lag is gone, thanks
View post on Tera forums#129 Mieax05/12/2017, 02:22 AM
The lag is better then yeserday.... but the party's I go into still will hard lag, speically in vsnm. Also I dont know if it's lag or something, but mystic motea has a desync or something. Takes 3 secs before a ball will pop, which is really bad if you're low health.
View post on Tera forums#130 Dreadweaver05/12/2017, 03:56 AM
4 people on my end?
Lags gone for me too except this one place.
View post on Tera forums#131 MaelSlayer05/12/2017, 05:29 AM
Today friday 12 i feel like all is more stable i got 2 sets of mysery set didnt notice much lag during most dungeons i tested and ran
Dfhm last boss trolls a bit he perfoms very large and shiny skills but well iframing can be done without big issues , so whataver u did guys that new fix patch applied worked quite well compared to 2 days ago stability increased like a lot i didnt experience weird random teleporting and server lag is more stable we'll see during weekend when population increase but good job all so far today is the first day i start to enjoy the patch new dungeons and events

Personal Note:
Yesterday while u were fixing all this i upgraded my windows 10 through the windows update feature never through weird webs and fake scam sites, to the new version released ''Windows 10 Creators Update '', I dont think its much related to the issues we may have here but i can confirm this new upgrade improved my own tech and therefore the games i tested also works fine with Tera and while gamin it feels all more stable,
The update takes 4 hours or so visually is the very same and basically contains improved features to set what windows is doing and when ,gaming mode improved also for xbox Vr devices 4k screens and streaming recording gameplays and serveral fixes from the previous windows that were annoying af
I also could get rid of antiviruses eating disk and other programs offloading cpu with all their processes and unecessary stuff running since windows defender and the own firewall takes care of everything, less conflict and improved my latency in general so if anyone wanna check out the notes and do an upgrade its free if u have windows 10 and its available for most people unless you comp is very old i think those need to wait a bit, you can undo all easily and quite fast with the very same fetaure in case you dont like, to me works better than before, worth taking a look whataver related to improving our game experience i think is helpful, cheers
View post on Tera forums#132 Babbelsim05/12/2017, 01:53 PM
ever sinds the maint yesterday i have nothing but high ping lag, i was fine before that now i cant even do the simplest things like walking or openning my bank, takes 10 to 15 seconds to open, im lagging all over the place :cry:
View post on Tera forums#133 canikizu05/12/2017, 05:09 PM
After yesterday Emergency Hotfix, server got better for couple hour, then it returned to normal state which is lagging af. I already cut down 2/3 of the things I do in Tera daily, and still can't enjoy the 1/3. Everyday guildchat and discord are full of depressing complaint and eme mocking to the point it's not funny anymore.

I personally know 4 people who are quitting the game this week alone. One of them was on the verge of quitting for couple months and just finally uninstalled Tera. One of the quitted everything Tera related, did $1000 charge back on EME. The other couple just came back to Tera last week, lvled up new toons, did some endgame dungeons, and they are thinking about moving on to RO.
View post on Tera forums#134 clfarron405/12/2017, 07:12 PM
So, I've been stupidly bored over the last few days whilst the servers were down and I decided to count the number of events that have been happening on a Saturday since the Secrets and Shadows patch, split the counts by VM gear patch and do some number-crunching, In my evaluation, I:
- deliberately ignored events like costume releases and strongbox events
- counted each increase of the drop rate by 1x once each (so Triple Drops were counted as two events)
- included Enchanting events on the basis that more people would log on to run dungeons to get more mats to enchant
- counted each weekend of recurring events as its own event (so an event that spanned over two consecutive weekends would be counted twice)
- counted the addition of a new dungeon release separately (so RM (NM and HM) are counted as one event), but included the release of new VM gear with that of the top HM at the time.

I've found that for
- Secrets and Shadows, there was an average of 1.82 events per week, or 42 events over 23 weeks.
- Ruinous Manor, there was an average of 1.7 events per week, or 48 events over 28 weeks.

Based on this way of counting, one would think that if events were major contributor to lag, then the Secrets and Shadows would have caused a bit more of a storm over lag than the RMHM patch did, but the RMHM patch was the patch where complaints about the lag started to really boil over.

If we change the above counting rules so that only the first weekend of a multi-weekend event is counted, we get the followng figures:
- Secrets and Shadows, there were 25 unique events that fit the above criteria
- RMHM, there were 37 unique events that fit the above criteria

Yupyup, during the RMHM patch, we had more PvE, PvP, Dungeon Drop and EXP Events. This means more coding has to be applied to the servers. Whether that affects the servers adversely, I don't know, but my experience of managing databases is that they do start to slow down and behave in unexpected ways when you give them more stuff to do on top of what they would normally do on a day-to-day basis and don't do it right.
View post on Tera forums#135 clfarron405/12/2017, 07:49 PM
Time Bugs: We love bugs related to time. If I'm not mistaken, they're the reason Unrest didn't fire twice across all servers and 1 during the Fey Forest stand alone test. They're generally believed to be the reason that Rally was fixed to firing within the first hour of reset during the first 5 months of having the Rally Quests. And my guess is that the reasoning for the weird reset schedule is a result even more time bugs.

Why would we bring this up? Well, if I'm not mistaken, BHS coded TERA to run in the local timezone that the game was running in, so the expectations would be Korean Standard TIme for Korea, Japan Standard Time for Japan, a local timezone within the U.S.A and CET for Europe.

If I'm not mistaken, EME actually did something correctly here and adhered to the International Standard of using UTC on their server (which is what you should do if you are going to be publishing anything that is going to be involved with multiple timezones), making the conversion themselves between the server time and PST/PDT to keep the game happy. This makes sense when you consider that when EME is not in Daylight Savings, most of the resets were at 4AM PST and when EME are in PDT, most of the resets happen at 5AM PDT (not 4AM PDT), which is still UTC - 0800.

This would mean that EME staff would, in addition to test that everything loads normally, would have to test and find all the places where they would have to convert times across and make sure that they would convert on the main servers as well. As things have progressed, I'm guessing that there are more and more time conversions that the servers have to do between the different parts of this. And when conversions aren't caught, weird things happen, such as the bugs I mentioned above.

Add in the point that the U.S. uses 6 standard time zones by itself, the servers are in Chicago and you've got quite the fun situation of time zone conversion everywhere.

If this is the case, something fundamental to either the game or the servers would have to be changed, which should reduce the number of issues related to time.
View post on Tera forums#136 Athenril05/12/2017, 10:31 PM
No lag for me anymore, playing from EU. Feels much more stable.
View post on Tera forums#137 gabe9705/13/2017, 03:51 AM
Have more lag than before, realized it while doing Vanguard solo quests. Playing from South America, but I never experienced this kind of lag... Started with the Valkyrie update.
There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.
View post on Tera forums#139 9E7PG37M9D05/13/2017, 02:07 PM
1 5 ms 4 ms 3 ms 192.168.25.1
2 28 ms 27 ms 29 ms gvt-b-sr04.spo.gvt.net.br [189.59.241.165]
3 83 ms 86 ms 32 ms 187.115.223.61.static.host.gvt.net.br [187.115.223.61]
4 42 ms 42 ms 34 ms 201.22.64.97.dynamic.dialup.gvt.net.br [201.22.64.97]
5 29 ms 53 ms 29 ms grtsanem4-4-0-9-4.net.telefonicaglobalsolutions.com [216.184.112.152]
6 143 ms 142 ms 143 ms 94.142.98.177
7 172 ms 172 ms 172 ms 5.53.7.89
8 176 ms 175 ms 177 ms abovenet-6-1-5-0-grtwaseq6.net.telefonicaglobalsolutions.com [213.140.55.222]
9 179 ms 203 ms 176 ms ae15.cr2.dca2.us.zip.zayo.com [64.125.31.41]
10 207 ms 209 ms 209 ms ae27.cs2.dca2.us.eth.zayo.com [64.125.30.248]
11 206 ms 207 ms 206 ms ae4.cs2.lga5.us.eth.zayo.com [64.125.29.30]
12 200 ms 202 ms 204 ms ae3.cs2.ord2.us.eth.zayo.com [64.125.29.213]
13 219 ms 215 ms 214 ms ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
14 222 ms 235 ms 244 ms ae1.mpr1.ord6.us.zip.zayo.com [64.125.30.119]
15 822 ms 688 ms 502 ms ae2.mpr1.ord5.us.zip.zayo.com [64.125.28.66]
16 201 ms 200 ms 201 ms 208.67.49.145

There is really something wrong with zayo. This was a trace made at 7:00 am PDT.
View post on Tera forums#140 N9WWH63HEX05/13/2017, 05:52 PM
Why do the servers are up but I can't queue for MT ?
View post on Tera forums#141 YMLMLPG66W05/13/2017, 07:28 PM
thank you for this post. I am one of the players that have the misfortune of going through the Zayo nodes. I had all but given up on seeing a playable Tera again. This gives me hope that one day I may be able to at least farm BAM's on IOD again or run a dungeon without feeling like a trap. I will keep logging into Tera daily until I see a change in my ping and fps. In other MMO's my fps is between 70 and 50 in Tera can drop under 5 depending on time of day and dungeon ..... It is good to know that hopefully soon I may see a playable Tera again.
View post on Tera forums#142 clfarron405/13/2017, 09:10 PM
@Geletron I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 28 at the latest, but it's very clear that I'm not getting there.
View post on Tera forums#143 5H96Y49G6D05/16/2017, 03:04 AM
There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

exaggeration
View post on Tera forums#144 Tiana05/16/2017, 03:10 AM
Stand in Castanica- no lag.
Stand in Dragonfall- lag.
Stand in Seren's Lake- lag.
Stand in Velika's main 'hang out' area- little lag...

It's been worse recently. I shouldn't be experiencing lag in an area dead of people, and then experience little to non in a slightly packed area.
View post on Tera forums#145 counterpoint05/16/2017, 03:21 AM
Tiana wrote: »
Stand in Castanica- no lag.
Stand in Dragonfall- lag.
Stand in Seren's Lake- lag.
Stand in Velika's main 'hang out' area- little lag...

It's been worse recently. I shouldn't be experiencing lag in an area dead of people, and then experience little to non in a slightly packed area.

Do you mean that your FPS drops? If so, that isn't what this thread is about, and has always been a problem due to poor client optimization.
View post on Tera forums#146 Dreadweaver05/16/2017, 05:18 AM
And mine seems got stable fine after extra fix. I did had skill delays and 2 fps in Kalivans dung but it passed itself. O.o yesterday evening (8 hrs ago) a bit lagged. Pressed skill and it worked not always (healing) or with delays(in warrior). But it was rare. I admit there os no anything perfect and they weren't significant for me.

After that fix even ping somehow dropped from 190-205 to 175-180. Feels so good.
Thanks EME. :love:
View post on Tera forums#147 Athenril05/16/2017, 09:51 AM
Every party I've been in for the past few days has had at least one person disconnect repeatedly >.<
View post on Tera forums#148 HippyK05/16/2017, 10:13 AM
I have disconnected 9 out of the last 12 abscess runs.. started over the last 24 hours or so i think

Usually never disconnect.. not during rally or Spacecats bam summon/lag fests nothing.. but last 24 hours have been a complete joke.

Only been happening over the last day in dungeons really.. during combat. Funny thing is.. it doesnt freeze, for like 10 seconds I can see everyone else attacking, dodging etc.. and I can still move around.. just not attack at all.. then.. "you have been disconnected" [filtered] [filtered]*... potato servers bs

I wonder if it is something to do with the whole dynamic load balancing thing they have been experimenting with.. like.. maybe the server dumps high pingers during load/handover or something like that. Either way.. it is guaranteed end of game for anyone experiencing this.

I hope they fix it soon.
View post on Tera forums#149 SocateKun05/16/2017, 10:24 AM
As far as my ping going wild is due to zayo c**p peering my ping jumps from 47 ms to 159 ms from 1 regional server to another,regional zayo peering is killer.
View post on Tera forums#150 counterpoint05/16/2017, 08:35 PM
I suspect the issues you three above are describing may be peering/routing issues, as it seems to be unlike the spikes that were affecting everyone globally before. Where are you connecting from?
5H96Y49G6D wrote: »
There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

exaggeration

I wish I was
View post on Tera forums#152 counterpoint05/17/2017, 12:24 AM
5H96Y49G6D wrote: »
There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

exaggeration

I wish I was

What server are you playing on?
5H96Y49G6D wrote: »
There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

exaggeration

I wish I was

What server are you playing on?

AV
View post on Tera forums#154 9E7PG37M9D05/17/2017, 12:27 AM
yep AV is spiking like crazy right now
View post on Tera forums#155 sanj6605/17/2017, 12:27 AM
5H96Y49G6D wrote: »
There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

exaggeration

I wish I was

What server are you playing on?

he is one of the guildies i was talking about in my thread, its the entire server, stop with this garbage oh its you isp and its routing........its every single player on the server having these problems at the same time, whats the common thing amongst them, why eme of course.
View post on Tera forums#156 counterpoint05/17/2017, 12:33 AM
5H96Y49G6D wrote: »
There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

exaggeration

I wish I was

What server are you playing on?

AV

I'm not surprised, actually. It seems that the people still having the most problems are mostly on AV at the moment.
View post on Tera forums#157 gabe9705/17/2017, 01:26 AM
Playing on Fey Forest, and this ''hotfix'' didn't improve anything. I still get those annoying spikes, unplayable.
I don't want to be negative, but EME, if you don't fix this soon people will quit the game, half of my friends don't want to play because of this... The server was mostly stable before Valkyrie update...
View post on Tera forums#158 sanj6605/17/2017, 02:48 AM
900+ ms now again on av........
gabe97 wrote: »
Playing on Fey Forest, and this ''hotfix'' didn't improve anything. I still get those annoying spikes, unplayable.
I don't want to be negative, but EME, if you don't fix this soon people will quit the game, half of my friends don't want to play because of this... The server was mostly stable before Valkyrie update...

Well people I know already quit, so there isn't much left for EME to lose but the remaining population
View post on Tera forums#160 Tiana05/17/2017, 01:14 PM
Tiana wrote: »
Stand in Castanica- no lag.
Stand in Dragonfall- lag.
Stand in Seren's Lake- lag.
Stand in Velika's main 'hang out' area- little lag...

It's been worse recently. I shouldn't be experiencing lag in an area dead of people, and then experience little to non in a slightly packed area.

Do you mean that your FPS drops? If so, that isn't what this thread is about, and has always been a problem due to poor client optimization.

Ping Spikes/being DCed/etc. It's not an FPS issue I've seen.
It's when I can sit in Dragonfall and get around 70, and then it hoot to almost 900, that's an issue. Not sure if that's what everyone is discussing here.
View post on Tera forums#161 Dreadweaver05/17/2017, 03:18 PM
CH lags NOW.
Delay in skills 1-2 sec. Ping jumps, can't kill any bam without trouble :angry:
FIX IT! Ping looks like this:
0-185-463-0-221-303 -181-191-0-203
View post on Tera forums#162 ArcherOfEnvy05/17/2017, 03:22 PM
Yesterday I did another test to trace my problems, still the routing issues persist.

Today's results (TERA):
=================================
=== PATHPING TERA
=================================

Tracing route to diag.enmasse.com [208.67.49.180]
over a maximum of 30 hops:
  0  DESKTOP-WIN10 [192.168.1.2] 
  1  192.168.1.254 
  2  192.168.0.254 
  3  002-252-158-163.dynamic.caiway.nl [163.158.252.2] 
  4  cn-asd-kl-cr15-be2003-2010.caiw.net [62.45.30.229] 
  5  ae10-20.cr0-ams2.ip4.gtt.net [46.33.84.21] 
  6  ae4.er1.ams1.nl.zip.zayo.com [64.125.13.69] 
  7  ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77] 
  8  ae27.cs1.ams10.nl.eth.zayo.com [64.125.27.0] 
  9  ae6.cs1.lhr11.uk.eth.zayo.com [64.125.29.77] 
 10  ae5.cs1.lga5.us.eth.zayo.com [64.125.29.126] 
 11  ae3.cs1.ord2.us.eth.zayo.com [64.125.29.209] 
 12  ae27.cr1.ord2.us.zip.zayo.com [64.125.30.243] 
 13  ae1.mpr2.ord6.us.zip.zayo.com [64.125.30.133] 
 14  ae3.mpr1.ord5.us.zip.zayo.com [64.125.28.206] 
 15  64.125.186.90.t00764-02.above.net [64.125.186.90] 
 16  208.67.49.180 

Computing statistics for 24 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-WIN10 [192.168.1.2] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254 
                                0/ 100 =  0%   |
  2    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.254 
                                0/ 100 =  0%   |
  3    1ms     0/ 100 =  0%     0/ 100 =  0%  002-252-158-163.dynamic.caiway.nl [163.158.252.2] 
                                0/ 100 =  0%   |
  4    2ms     0/ 100 =  0%     0/ 100 =  0%  cn-asd-kl-cr15-be2003-2010.caiw.net [62.45.30.229] 
                                0/ 100 =  0%   |
  5    2ms     0/ 100 =  0%     0/ 100 =  0%  ae10-20.cr0-ams2.ip4.gtt.net [46.33.84.21] 
                                0/ 100 =  0%   |
  6    2ms     0/ 100 =  0%     0/ 100 =  0%  ae4.er1.ams1.nl.zip.zayo.com [64.125.13.69] 
                                0/ 100 =  0%   |
  7    2ms     0/ 100 =  0%     0/ 100 =  0%  ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77] 
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  ae27.cs1.ams10.nl.eth.zayo.com [64.125.27.0] 
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%   100/ 100 =100%  ae6.cs1.lhr11.uk.eth.zayo.com [64.125.29.77] 
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%   100/ 100 =100%  ae5.cs1.lga5.us.eth.zayo.com [64.125.29.126] 
                                0/ 100 =  0%   |
 11  ---     100/ 100 =100%   100/ 100 =100%  ae3.cs1.ord2.us.eth.zayo.com [64.125.29.209] 
                                0/ 100 =  0%   |
 12   96ms     0/ 100 =  0%     0/ 100 =  0%  ae27.cr1.ord2.us.zip.zayo.com [64.125.30.243] 
                                0/ 100 =  0%   |
 13   97ms     0/ 100 =  0%     0/ 100 =  0%  ae1.mpr2.ord6.us.zip.zayo.com [64.125.30.133] 
                                0/ 100 =  0%   |
 14  100ms     0/ 100 =  0%     0/ 100 =  0%  ae3.mpr1.ord5.us.zip.zayo.com [64.125.28.206] 
                                0/ 100 =  0%   |
 15   98ms     0/ 100 =  0%     0/ 100 =  0%  64.125.186.90.t00764-02.above.net [64.125.186.90] 
                                0/ 100 =  0%   |
 16   97ms     0/ 100 =  0%     0/ 100 =  0%  208.67.49.180 

Trace complete.

Zayo is the culprit here. Some people have no issue with Zayo and some do, but it could be the same with Savvis, some have issues and some don't. @Spacecats @Geletron @CobaltDragon @Denommenator I assume that you guys are on top of this with the routing provider that is Zayo. Half-way they are dropping packets over 4 nodes. You're not the only customers they have and a level of service is required for running quite a large part of the internet traffic through various routes. :neutral: This is not one of them!! :neutral:

I don't play ZMR but...
Test results today (ZMR):
=================================
=== PATHPING ZMR
=================================

Tracing route to diag1.wdc1.enmasse.com [207.244.81.152]
over a maximum of 30 hops:
  0  DESKTOP-WIN10 [192.168.1.2] 
  1  192.168.1.254 
  2  192.168.0.254 
  3  002-252-158-163.dynamic.caiway.nl [163.158.252.2] 
  4  cn-asd-kl-cr15-be2003-2010.caiw.net [62.45.30.229] 
  5  et-1-0-0.bb02.ams-01.leaseweb.net [80.249.209.215] 
  6  te-8-1.bb01.wdc-01.leaseweb.net [31.31.34.105] 
  7  ae-51.br01.wdc-01.us.leaseweb.net [31.31.39.5] 
  8  po-6.ce02.wdc-01.us.leaseweb.net [108.59.15.119] 
  9  er1.wdc1.enmasse.com [108.59.1.170] 
 10  diag1.wdc1.enmasse.com [207.244.81.152] 

Computing statistics for 15 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-WIN10 [192.168.1.2] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254 
                                0/ 100 =  0%   |
  2    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.254 
                                0/ 100 =  0%   |
  3    1ms     0/ 100 =  0%     0/ 100 =  0%  002-252-158-163.dynamic.caiway.nl [163.158.252.2] 
                                0/ 100 =  0%   |
  4    2ms     0/ 100 =  0%     0/ 100 =  0%  cn-asd-kl-cr15-be2003-2010.caiw.net [62.45.30.229] 
                                0/ 100 =  0%   |
  5    2ms     0/ 100 =  0%     0/ 100 =  0%  et-1-0-0.bb02.ams-01.leaseweb.net [80.249.209.215] 
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%   100/ 100 =100%  te-8-1.bb01.wdc-01.leaseweb.net [31.31.34.105] 
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  ae-51.br01.wdc-01.us.leaseweb.net [31.31.39.5] 
                                0/ 100 =  0%   |
  8   90ms     0/ 100 =  0%     0/ 100 =  0%  po-6.ce02.wdc-01.us.leaseweb.net [108.59.15.119] 
                                0/ 100 =  0%   |
  9   89ms    76/ 100 = 76%    76/ 100 = 76%  er1.wdc1.enmasse.com [108.59.1.170] 
                                0/ 100 =  0%   |
 10   85ms     0/ 100 =  0%     0/ 100 =  0%  diag1.wdc1.enmasse.com [207.244.81.152] 

Trace complete.

It seems you guys have problems with Leaseweb routing nodes and before it actually reaches the diag IP. 76%
I don't know why it includes ZMR as test through the TERA Launcher but whatever.

Most of this is out of your control and only so much can be done, but you as customers using Zayo services would expect them to act when they are aware of issues surrounding their nodes. I've seen a lot of lag reports on the forums and EME getting blamed, I admit, I took part in this as well, but hey learn things everyday.
View post on Tera forums#163 DeusFurta05/17/2017, 03:37 PM
9E7PG37M9D wrote: »
1 5 ms 4 ms 3 ms 192.168.25.1
2 28 ms 27 ms 29 ms gvt-b-sr04.spo.gvt.net.br [189.59.241.165]
3 83 ms 86 ms 32 ms 187.115.223.61.static.host.gvt.net.br [187.115.223.61]
4 42 ms 42 ms 34 ms 201.22.64.97.dynamic.dialup.gvt.net.br [201.22.64.97]
5 29 ms 53 ms 29 ms grtsanem4-4-0-9-4.net.telefonicaglobalsolutions.com [216.184.112.152]
6 143 ms 142 ms 143 ms 94.142.98.177
7 172 ms 172 ms 172 ms 5.53.7.89
8 176 ms 175 ms 177 ms abovenet-6-1-5-0-grtwaseq6.net.telefonicaglobalsolutions.com [213.140.55.222]
9 179 ms 203 ms 176 ms ae15.cr2.dca2.us.zip.zayo.com [64.125.31.41]
10 207 ms 209 ms 209 ms ae27.cs2.dca2.us.eth.zayo.com [64.125.30.248]
11 206 ms 207 ms 206 ms ae4.cs2.lga5.us.eth.zayo.com [64.125.29.30]
12 200 ms 202 ms 204 ms ae3.cs2.ord2.us.eth.zayo.com [64.125.29.213]
13 219 ms 215 ms 214 ms ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
14 222 ms 235 ms 244 ms ae1.mpr1.ord6.us.zip.zayo.com [64.125.30.119]
15 822 ms 688 ms 502 ms ae2.mpr1.ord5.us.zip.zayo.com [64.125.28.66]
16 201 ms 200 ms 201 ms 208.67.49.145

There is really something wrong with zayo. This was a trace made at 7:00 am PDT.

Sorry this tilted me enough for me to write about this.

The reason for 15th hop's latency has little to actually do with that hop being problematic. In networking there is something called QoS (Quality of Service) which gives certain types of traffic higher priority. The reason why your ping is high there more likely because IMCP (ping packets) have a lower priority than other network data. This is also the reason why your ping is lower at the destination (16th hop) than at the 15th hop.

That being said you may want to try ping -n 100 diag.enmasse.com and look at your average and maximum latency. Then look at your packet loss. Should be below 3% at the most. The pattern like the one shown in your tracert doesn't mean that zayo is necessarily bad. What you should be looking for is if your ping suddenly jumps at one hop and remains high all the way through the destination.
View post on Tera forums#164 clfarron405/17/2017, 03:47 PM
Doesn't really matter when EME's ISPs are kicking off as well. This was on Saturday May 13th.

I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.

And I couldn't log in as a result.

Isn't Savvis one of your ISPs that is used?

I just want things FIXED.
View post on Tera forums#165 ArcherOfEnvy05/17/2017, 03:50 PM
clfarron4 wrote: »
Doesn't really matter when EME's ISPs are kicking off as well. This was on Saturday May 13th.

I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.

And I couldn't log in as a result.

Isn't Savvis one of your ISPs that is used?

I just want things FIXED.

Post your logs from the EME diag tool in the Launcher under Tools > Test your computer.
View post on Tera forums#166 clfarron405/17/2017, 03:53 PM
clfarron4 wrote: »
Doesn't really matter when EME's ISPs are kicking off as well. This was on Saturday May 13th.

I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.

And I couldn't log in as a result.

Isn't Savvis one of your ISPs that is used?

I just want things FIXED.

Post your logs from the EME diag tool in the Launcher under Tools > Test your computer.

I would, but the tool won't do the traceroute for some reason. I've enabled all the ports and enabled the diagnostics tool through the Firewall and it just won't traceroute to the servers.
View post on Tera forums#167 Dreadweaver05/17/2017, 04:12 PM
Can it be fixed???it is unbearable that all skills have delays!
@Spacecats
@Geletron
@CobaltDragon
View post on Tera forums#168 ArcherOfEnvy05/17/2017, 04:19 PM
gr8Ko8A.png

Well Zayo thinks I am a customer... RIP, I TOLD THEM I PLAY THE GAME. :(
View post on Tera forums#169 clfarron405/17/2017, 05:12 PM
gr8Ko8A.png

Well Zayo thinks I am a customer... RIP, I TOLD THEM I PLAY THE GAME. :(

Standard Cpoy/Paste response as a result of it being flagged to be investigated? Hey it's something.
View post on Tera forums#170 Lulupichu05/17/2017, 06:14 PM
Is there any word about this lag issue in relation to server transfers? Been wanting to server transfer my alt character for awhile now, but apparently this lag issue relates to it >.<
Just wondering if there's any new updates @Spacecats
View post on Tera forums#171 ArcherOfEnvy05/17/2017, 07:53 PM
clfarron4 wrote: »
gr8Ko8A.png

Well Zayo thinks I am a customer... RIP, I TOLD THEM I PLAY THE GAME. :(

Standard Cpoy/Paste response as a result of it being flagged to be investigated? Hey it's something.

They checked it out.

jr1ml3O.png
Says it's clean, then I would like to know why it shows that it drops through 3 / 4 nodes?
View post on Tera forums#172 9E7PG37M9D05/18/2017, 02:38 AM
Ok i did as you told and thats is what i got:

Statistics of ping to 208.67.49.180:
Packages: Send = 100, Received = 100, Lost = 0 (0% of loss),


Approximate a round number of times in miliseconds:
Min = 196ms, Max = 369ms, Avarege = 199ms

Although i dont have packages loss, you can see that ping is spiking not by few numbers but by over 169ms. That was not happening before this patch update .And this is when game is ok, beacuse when is bad ping goes over 1000ms. Characters like ninja desync alot beacause of it, cant do a thousand of cuts without suddenly being in front of the bam or do a dash and be teleported a little backwards, its annoying... : /
View post on Tera forums#173 counterpoint05/18/2017, 02:42 AM
9E7PG37M9D wrote: »
Approximate a round number of times in miliseconds:
Min = 196ms, Max = 369ms, Avarege = 199ms
There's definitely something in the routing for you.

I'm fortunate to live fairly near the servers, but just as a point of comparison (run right now):

Ping statistics for 208.67.49.180:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 44ms, Average = 42ms

So that amount of variability is definitely not normal.
View post on Tera forums#174 DeusFurta05/18/2017, 02:34 PM
I've noticed that the in-game ping displays quite differently from your actual ping. You can check this in resource monitor to get a better idea. I think that a lot of the problems stem from what the Net Ops team is saying, the servers aren't load balancing properly.

@9E7PG37M9D I was actually able to get my ISP (Suddenlink) to troubleshoot the routing on my behalf, although I had to give them [filtered] first. You may try that but be prepared for a fight. I know that my ISP totes low latency for gaming so that helped when I confronted them. I also had 7% packet loss which is really bad. Judging from your tracert you route internationally and I'm not sure if your ISP will troubleshoot there but they might at least tell someone who can.
Thank you everyone for reporting these lag issues to us and for helping us to investigate the ongoing problems. I posted an update to the thread with some information on this week's hotfixes.
View post on Tera forums#176 LesbianVi05/18/2017, 05:45 PM
Geletron wrote: »
Thank you everyone for reporting these lag issues to us and for helping us to investigate the ongoing problems. I posted an update to the thread with some information on this week's hotfixes.

Thanks for the work, :)
View post on Tera forums#177 Athenril05/18/2017, 08:30 PM
After the "hotfix" I am getting intermittent 5 second feezes, making the game totally unplayable.
View post on Tera forums#178 Akthanakos05/18/2017, 08:52 PM
TR still lagging on dungs
View post on Tera forums#179 YMLMLPG66W05/19/2017, 01:31 AM
Athenril wrote: »
After the "hotfix" I am getting intermittent 5 second feezes, making the game totally unplayable.

I am having issues still also. I ran new scans today.

Computing statistics for 21 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% 10.64.128.1
0/ 100 = 0% |
3 11ms 0/ 100 = 0% 0/ 100 = 0% 98.172.172.196
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% ashbbprj02-ae2.0.rd.as.cox.net [68.1.4.139]
0/ 100 = 0% |
5 18ms 0/ 100 = 0% 0/ 100 = 0% xe-0-1-3.er1.iad10.us.zip.zayo.com [64.125.12.165]
0/ 100 = 0% |
6 22ms 0/ 100 = 0% 0/ 100 = 0% ae6.cr1.dca2.us.zip.zayo.com [64.125.20.117]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% ae27.cs1.dca2.us.eth.zayo.com [64.125.30.246]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% ae4.cs1.lga5.us.eth.zayo.com [64.125.29.202]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% ae3.cs1.ord2.us.eth.zayo.com [64.125.29.209]
0/ 100 = 0% |
10 42ms 0/ 100 = 0% 0/ 100 = 0% ae27.cr1.ord2.us.zip.zayo.com [64.125.30.243]
0/ 100 = 0% |
11 49ms 0/ 100 = 0% 0/ 100 = 0% ae0.mpr1.ord6.us.zip.zayo.com [64.125.24.229]
0/ 100 = 0% |
12 45ms 0/ 100 = 0% 0/ 100 = 0% ae2.mpr1.ord5.us.zip.zayo.com [64.125.28.66]
0/ 100 = 0% |
13 49ms 0/ 100 = 0% 0/ 100 = 0% 64.125.186.90
0/ 100 = 0% |
14 45ms 0/ 100 = 0% 0/ 100 = 0% 208.67.49.180

Trace complete.


Computing statistics for 13 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% 10.64.128.1
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% 98.172.172.198
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% ashbbprj02-ae1.0.rd.as.cox.net [68.1.0.254]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% te-8-1.bb02.wdc-01.leaseweb.net [31.31.36.48]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% ae-50.br01.wdc-01.us.leaseweb.net [31.31.39.9]
0/ 100 = 0% |
7 22ms 0/ 100 = 0% 0/ 100 = 0% po-9.ce01.wdc-01.us.leaseweb.net [108.59.15.141]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% er1.wdc1.enmasse.com [108.59.1.170]
0/ 100 = 0% |
9 20ms 0/ 100 = 0% 0/ 100 = 0% diag1.wdc1.enmasse.com [207.244.81.152]

Trace complete.


I know I will probably still have some lag even if EME/BHS can find a way to fix this just not sure I will continue to hope to see a playable Tera again.
I guess thanks for at least trying.
View post on Tera forums#180 DocWinter05/19/2017, 03:03 AM
I will give you this--the hotfix today certainly did SOMEthing. Running Abscess on my Valkyrie was EXCITING. Every skill I triggered I had to wonder if it was gonna hit now, or sometime later. Tried to jump to the back of the slug (first boss) in Abscess--as I was waiting for it to trigger, he charged up and triggered his evil eye. Which, of course, staggered me and canceled my skill--so the next 3 skills which I had already hit fired off on thin air. Then I took a Valk into the Celestial Arena. Had the stage where you have the caymans with the bombs and the giant warthogs to "kill as many as I could"--froze up in there for over a minute. Apparently Tera was processing the skills I was firing off (nothing was moving), but when the freeze was up there was a loud noise of a bunch of skills firing off all at once, and then I was in the next stage--invisible hyenas and totems--and had been there long enough for them to completely surround me and kill me before I can get a skill off. The game is not playable like this. If your notion is that it is better for the server to be stable enough to stay up when it gets in trouble (by freezing our actions and letting the game go on invisibly) than it is to go ahead and crash so we can restart, maybe without dying, then you have lost all perspective.
Ok, that is my rant, I am done now. I will be fine, thank you for asking. But the game is unplayable as it is. I will log in daily to maintain my buffs, but I will not participate in your Anniversary till you can fix this pile you just dumped on us. Thanks, thanks a lot.
View post on Tera forums#181 Pamcake05/19/2017, 02:47 PM
The lags for example in dungeons is affecting all players at the same time. Even if I'm in one dungeon and my guild mates are in other we still get the same ping spikes and lags that can go for seconds at the time.
View post on Tera forums#182 Athenril05/19/2017, 03:05 PM
DocWinter wrote: »
I will give you this--the hotfix today certainly did SOMEthing. Running Abscess on my Valkyrie was EXCITING. Every skill I triggered I had to wonder if it was gonna hit now, or sometime later. Tried to jump to the back of the slug (first boss) in Abscess--as I was waiting for it to trigger, he charged up and triggered his evil eye. Which, of course, staggered me and canceled my skill--so the next 3 skills which I had already hit fired off on thin air. Then I took a Valk into the Celestial Arena. Had the stage where you have the caymans with the bombs and the giant warthogs to "kill as many as I could"--froze up in there for over a minute. Apparently Tera was processing the skills I was firing off (nothing was moving), but when the freeze was up there was a loud noise of a bunch of skills firing off all at once, and then I was in the next stage--invisible hyenas and totems--and had been there long enough for them to completely surround me and kill me before I can get a skill off. The game is not playable like this. If your notion is that it is better for the server to be stable enough to stay up when it gets in trouble (by freezing our actions and letting the game go on invisibly) than it is to go ahead and crash so we can restart, maybe without dying, then you have lost all perspective.
Ok, that is my rant, I am done now. I will be fine, thank you for asking. But the game is unplayable as it is. I will log in daily to maintain my buffs, but I will not participate in your Anniversary till you can fix this pile you just dumped on us. Thanks, thanks a lot.

I'm glad I'm not the only one experiencing this, it was literally the worst lag I've ever felt in this game in years.
View post on Tera forums#183 Darkrulerjoe05/20/2017, 02:17 AM
I was doing fine until your server stability hotfix on Tuesday, ever since then I've been getting massive lag spikes and constant disconnections every 10-15 mins. The game is not playable for me at all in this state, all I can do is log on and look at the trade broker for maybe 5-10 mins before getting disconnected or get to annoyed due to the lag, can't even really do IoD daily and can't even think about doing anything for this 5th Anniversary event...

I'm on FF and a lot of other people were also having problems there as well.
View post on Tera forums#184 brahgurl05/20/2017, 04:51 PM
Anyone else lagging just inside dungeons?

This lag is killing me...Literally, cant dodge [filtered].
View post on Tera forums#185 Arnica199105/21/2017, 01:12 AM
brahgurl wrote: »
Anyone else lagging just inside dungeons?

This lag is killing me...Literally, cant dodge [filtered].

Yeah. Open world is just fine. But the lag inside instances is terrible. I've been experiencing over 5 seconds freeze (FPS is "ok", I'm talking about internet lag). I'm from Brazil. My ping used to be 140ms~150ms before Brawler patch. Now it's always 200ms~240ms. Dunno what happened.
View post on Tera forums#186 Arnica199105/21/2017, 01:36 AM
Arnica1991 wrote: »
brahgurl wrote: »
Anyone else lagging just inside dungeons?

This lag is killing me...Literally, cant dodge [filtered].

Yeah. Open world is just fine. But the lag inside instances is terrible. I've been experiencing over 5 seconds freeze (FPS is "ok", I'm talking about internet lag). I'm from Brazil. My ping used to be 140ms~150ms before Brawler patch. Now it's always 200ms~240ms. Dunno what happened.

Edit: Now I'm lagging real hard in Open world, too.
View post on Tera forums#187 Jonasan99905/21/2017, 05:57 AM
Yeah game is lagging really bad in dungeon, I was running Velik's Hold and I died few times due to lag that I was unable to iframe in time. Then at last boss, it caused my PC to crash really bad twice. So It wasted my 2 runs at Velik's Hold and I can't clear my Vanguard quest due to that.
View post on Tera forums#188 brahgurl05/21/2017, 03:58 PM
My normal ping (Im from Europe) Open world:

hlyaIHU.png

Inside dungeons (VHHM,TS,DF mostly)

X2DGBFf.png

V6Tm1hV.png

44nHSAZ.png

X2DGBFf.png


I cant dodge at time, lock-on heal or cleanse, and i die with stupid mechanics :^), please fix that.
View post on Tera forums#189 DeusFurta05/22/2017, 12:53 AM
We gots problems rn
unknown.png

Only Tera too :'(
unknown.png
View post on Tera forums#190 feazeshero05/22/2017, 06:07 PM
When the hotfix was released last Tuesday, the lag was still bad. However, since Thursday of last week, the lag has definitely been a lot less but once in while the lagging can still occur sometimes whether it's in open world or dungeons.
feazeshero wrote: »
When the hotfix was released last Tuesday, the lag was still bad. However, since Thursday of last week, the lag has definitely been a lot less but once in while the lagging can still occur sometimes whether it's in open world or dungeons.

From just running dungeons and battlegrounds, the lag is still pretty frequent and pretty bad. Open world I don't feel any lag though.
View post on Tera forums#192 brahgurl05/22/2017, 10:46 PM
feazeshero wrote: »
When the hotfix was released last Tuesday, the lag was still bad. However, since Thursday of last week, the lag has definitely been a lot less but once in while the lagging can still occur sometimes whether it's in open world or dungeons.

From just running dungeons and battlegrounds, the lag is still pretty frequent and pretty bad. Open world I don't feel any lag though.

Same here.
View post on Tera forums#193 9E7PG37M9D05/23/2017, 12:50 PM
Hope this can help:
=== CONNECTIVITY TESTS
=================================
google name lookup - 0.187 seconds
google port 80 connect - 0.406 seconds
google port 443 connect - 0.219 seconds
enmasse port 80 connect - 0.375 seconds
enmasse port 443 connect - 0.203 seconds
enmasse port 600 connect - 0.359 seconds
enmasse port 2110 connect - 0.156 seconds
enmasse port 3000 connect - 0.157 seconds
enmasse port 10001 connect - 0.219 seconds


1 192.168.25.1
2 gvt-b-sr04.spo.gvt.net.br [189.59.241.165]
3 187.115.223.61.static.host.gvt.net.br [187.115.223.61]
4 201.22.64.97.dynamic.dialup.gvt.net.br [201.22.64.97]
5 grtsanem4-8-0-4-4.net.telefonicaglobalsolutions.com [216.184.112.124]
6 94.142.98.155
7 176.52.249.140
8 abovenet-6-1-5-0-grtwaseq6.net.telefonicaglobalsolutions.com [213.140.55.222]
9 ae15.cr2.dca2.us.zip.zayo.com [64.125.31.41]
10 ae27.cs2.dca2.us.eth.zayo.com [64.125.30.248]
11 ae4.cs2.lga5.us.eth.zayo.com [64.125.29.30]
12 ae3.cs2.ord2.us.eth.zayo.com [64.125.29.213]
13 ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
14 ae1.mpr1.ord6.us.zip.zayo.com [64.125.30.119]
15 ae2.mpr1.ord5.us.zip.zayo.com [64.125.28.66]
16 64.125.186.90
17 208.67.49.180

Calculando estat¡sticas para 25 segundos...

1 2ms 0/ 100 = 0% 0/ 100 = 0% 192.168.25.1
0/ 100 = 0% |
2 19ms 0/ 100 = 0% 0/ 100 = 0% gvt-b-sr04.spo.gvt.net.br [189.59.241.165]
0/ 100 = 0% |
3 19ms 0/ 100 = 0% 0/ 100 = 0% 187.115.223.61.static.host.gvt.net.br [187.115.223.61]
0/ 100 = 0% |
4 24ms 0/ 100 = 0% 0/ 100 = 0% 201.22.64.97.dynamic.dialup.gvt.net.br [201.22.64.97]
0/ 100 = 0% |
5 22ms 0/ 100 = 0% 0/ 100 = 0% grtsanem4-8-0-4-4.net.telefonicaglobalsolutions.com [216.184.112.124]
0/ 100 = 0% |
6 139ms 0/ 100 = 0% 0/ 100 = 0% 94.142.98.155
0/ 100 = 0% |
7 157ms 0/ 100 = 0% 0/ 100 = 0% 176.52.249.140
0/ 100 = 0% |
8 172ms 0/ 100 = 0% 0/ 100 = 0% abovenet-6-1-5-0-grtwaseq6.net.telefonicaglobalsolutions.com [213.140.55.222]
0/ 100 = 0% |
9 180ms 0/ 100 = 0% 0/ 100 = 0% ae15.cr2.dca2.us.zip.zayo.com [64.125.31.41]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% ae27.cs2.dca2.us.eth.zayo.com [64.125.30.248]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% ae4.cs2.lga5.us.eth.zayo.com [64.125.29.30]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% ae3.cs2.ord2.us.eth.zayo.com [64.125.29.213]
0/ 100 = 0% |
13 197ms 0/ 100 = 0% 0/ 100 = 0% ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
0/ 100 = 0% |
14 201ms 0/ 100 = 0% 0/ 100 = 0% ae1.mpr1.ord6.us.zip.zayo.com [64.125.30.119]
0/ 100 = 0% |
15 199ms 0/ 100 = 0% 0/ 100 = 0% ae2.mpr1.ord5.us.zip.zayo.com [64.125.28.66]
0/ 100 = 0% |
16 205ms 0/ 100 = 0% 0/ 100 = 0% 64.125.186.90
1/ 100 = 1% |
17 197ms 1/ 100 = 1% 0/ 100 = 0% 208.67.49.180

Rastreamento conclu¡do.


=================================
=== PATHPING ZMR
=================================

Rastreando a rota para diag1.wdc1.enmasse.com [207.244.81.152]
com no m ximo 30 saltos:

1 192.168.25.1
2 gvt-b-sr04.spo.gvt.net.br [189.59.241.165]
3 187.115.223.61.static.host.gvt.net.br [187.115.223.61]
4 201.22.64.97.dynamic.dialup.gvt.net.br [201.22.64.97]
5 grtsanem4-5-0-10-4.net.telefonicaglobalsolutions.com [216.184.112.158]
6 94.142.98.177
7 213.140.37.37
8 ix-ae-15-0.tcore1.MLN-Miami.as6453.net [63.243.152.141]
9 if-ae-7-2.tcore1.AEQ-Ashburn.as6453.net [66.198.154.177]
10 if-ae-32-2.tcore1.VN5-Manassas.as6453.net [66.198.155.22]
11 66.198.154.226
12 po-2.ce01.wdc-01.us.leaseweb.net [108.59.15.107]
13 er1.wdc1.enmasse.com [108.59.1.170]
14 diag1.wdc1.enmasse.com [207.244.81.152]

Calculando estat¡sticas para 21 segundos...
o

1 2ms 0/ 100 = 0% 0/ 100 = 0% 192.168.25.1
0/ 100 = 0% |
2 19ms 0/ 100 = 0% 0/ 100 = 0% gvt-b-sr04.spo.gvt.net.br [189.59.241.165]
0/ 100 = 0% |
3 19ms 0/ 100 = 0% 0/ 100 = 0% 187.115.223.61.static.host.gvt.net.br [187.115.223.61]
0/ 100 = 0% |
4 23ms 0/ 100 = 0% 0/ 100 = 0% 201.22.64.97.dynamic.dialup.gvt.net.br [201.22.64.97]
0/ 100 = 0% |
5 22ms 0/ 100 = 0% 0/ 100 = 0% grtsanem4-5-0-10-4.net.telefonicaglobalsolutions.com [216.184.112.158]
0/ 100 = 0% |
6 135ms 0/ 100 = 0% 0/ 100 = 0% 94.142.98.177
0/ 100 = 0% |
7 154ms 0/ 100 = 0% 0/ 100 = 0% 213.140.37.37
0/ 100 = 0% |
8 144ms 0/ 100 = 0% 0/ 100 = 0% ix-ae-15-0.tcore1.MLN-Miami.as6453.net [63.243.152.141]
0/ 100 = 0% |
9 159ms 0/ 100 = 0% 0/ 100 = 0% if-ae-7-2.tcore1.AEQ-Ashburn.as6453.net [66.198.154.177]
0/ 100 = 0% |
10 165ms 0/ 100 = 0% 0/ 100 = 0% if-ae-32-2.tcore1.VN5-Manassas.as6453.net [66.198.155.22]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 66.198.154.226
0/ 100 = 0% |
12 165ms 0/ 100 = 0% 0/ 100 = 0% po-2.ce01.wdc-01.us.leaseweb.net [108.59.15.107]
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% er1.wdc1.enmasse.com [108.59.1.170]
0/ 100 = 0% |
14 162ms 0/ 100 = 0% 0/ 100 = 0% diag1.wdc1.enmasse.com [207.244.81.152]

Rastreamento conclu¡do.
View post on Tera forums#194 Revolt2305/23/2017, 04:48 PM
Honestly an in game AFK idle isn't such a bad idea. Especially for people who sleep with there characters AFK.
View post on Tera forums#195 Dreadweaver05/23/2017, 06:15 PM
Again after this maintance today I have disconnects every hour like right after Valkyrie patch! :angry:
CH
View post on Tera forums#196 Y3RTFGDTJ605/24/2017, 11:10 AM
I am from southern Illinois and I was plating on CH realm last night near Bleakrock. Usually I get some intermittent lag spikes that only last a second or 2 but last night in the middle of battling a monster I also got a huge lag spike that made me think I was DC'd. I finally ran back to wayfarer camp but then just as I got there I was rubber banded back to the battle.

Normally in mild lag spikes I just keep pushing buttons if I am in a battle and it will catch me up in a sec and everything is fine (not that I like having to put up with that but I don't have much choice.) This is only happening to me on Tera. Also my wife plays Tera with me on her computer next to me and also has the same trouble with Tera but ONLY with Tera.

I write this not to just complain but so that the company can read and take a look at what needs to be fixed. Thanks.
View post on Tera forums#197 feazeshero05/24/2017, 06:11 PM
So after yesterday's maintenance, I did notice a little difference. I ran dungeons for about 2 hours around 9 pm eastern time. It felt like the lag was a lot less than first introduced during beginning of the patch. It's definitely a bit better but there were at times where I'd feel like very short ~0.5-1 second spikes at random times. It didn't happen a lot but would occur sometimes. Also sometimes when trying to activate another skill from a different skill, it would not work because of this spiking. This chained skill issue started during the kyra's event few months ago btw. Appreciate that you guys have been taking a further approach to solving a complex situation with the lag spikes.
View post on Tera forums#198 clfarron405/24/2017, 10:22 PM
@Geletron I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.
@Geletron I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.
@Geletron I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.
@Geletron I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 28 at the latest, but it's very clear that I'm not getting there.

And I can't log in as a result.

Isn't Savvis one of your ISPs that is used?
@Geletron I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

- The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
- What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
- What character class you are playing: Brawler
- What server you are playing from: Mount Tyrannas
- Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     1 ms    <1 ms     3 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    17 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    17 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    90 ms  208.173.158.13
 11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    21 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    89 ms  208.173.158.13
 11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   113 ms   111 ms   112 ms  206.28.96.209
 13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    15 ms  31.55.186.193
  4    12 ms    11 ms    11 ms  31.55.186.224
  5    11 ms    12 ms    11 ms  195.99.127.108
  6    11 ms    11 ms    11 ms  62.6.201.144
  7    12 ms    12 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    90 ms   130 ms    88 ms  208.173.158.13
 11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   110 ms   111 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
tracert 208.67.48.145

Tracing route to 208.67.48.145 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    12 ms  31.55.186.193
  4    13 ms    11 ms    12 ms  31.55.186.224
  5    12 ms    11 ms    11 ms  195.99.127.108
  6    12 ms    11 ms    11 ms  62.6.201.144
  7    11 ms    11 ms    11 ms  213.137.183.32
  8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    88 ms    88 ms    88 ms  208.173.158.13
 11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 12   112 ms   110 ms   111 ms  206.28.96.209
 13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.
View post on Tera forums#203 counterpoint05/25/2017, 03:23 AM
clfarron4 wrote: »
I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.
Just so you know, no one can traceroute all the way to the server like that because EME's firewall blocks it. They will all timeout before you get to the last hop, and this alone is not indicative of a problem.

If you want to see the trace that goes all the way to a server on their network, you have to traceroute to diag.enmasse.com.
View post on Tera forums#204 clfarron405/25/2017, 05:44 PM
clfarron4 wrote: »
I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.
Just so you know, no one can traceroute all the way to the server like that because EME's firewall blocks it. They will all timeout before you get to the last hop, and this alone is not indicative of a problem.

If you want to see the trace that goes all the way to a server on their network, you have to traceroute to diag.enmasse.com.

You remember the massive problems people were having with the RM patch release? When I ran perfmon /res to see what was connecting to what back then, I was getting 208.67.49.145 as the IP address for MT. You could ping that then. You can still ping it now.

It would appear that since then, EME have changed their setup and MT now sits on an IP with a firewall that does not accept ping requests. And it's now same with the Login Servers, the IPs those run on now don't accept ping requests.

This is what a normal traceroute from Windows looks like for me.
tracert diag.enmasse.com

Tracing route to diag.enmasse.com [208.67.49.180]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    11 ms    10 ms  31.55.186.197
  4    12 ms    11 ms    11 ms  31.55.186.196
  5    11 ms    11 ms    11 ms  core4-hu0-8-0-5.faraday.ukcore.bt.net [195.99.127.56]
  6    13 ms    14 ms    11 ms  62.6.201.146
  7    14 ms    10 ms    11 ms  213.137.183.32
  8    95 ms    95 ms    95 ms  ixp1-xe-1-2-0-0.us-ash.eu.bt.net [166.49.208.148]
  9    90 ms    89 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
 10    89 ms    89 ms    89 ms  63-235-40-90.dia.static.qwest.net [63.235.40.90]
 11   115 ms   111 ms   109 ms  cr1-te-0-8-0-0.washington.savvis.net [204.70.207.121]
 12   112 ms   111 ms   111 ms  206.28.96.209
 13   108 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 14   110 ms   110 ms   110 ms  64.37.205.6
 15   109 ms   108 ms   108 ms  208.67.49.180

This is what a traceroute from the EME diagnostic tool (which IS enabled through the firewall) looks
=================================
=== PATHPING TERA
=================================

Tracing route to diag.enmasse.com [208.67.49.180]
over a maximum of 30 hops:
  0  DESKTOP-BA57NIU [192.168.1.102] 
  1  192.168.1.1 
  2     *        *        *     
Computing statistics for 1 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-BA57NIU [192.168.1.102] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1 

Trace complete.


=================================
=== PATHPING ZMR
=================================

Tracing route to diag1.wdc1.enmasse.com [207.244.81.152]
over a maximum of 30 hops:
  0  DESKTOP-BA57NIU [192.168.1.102] 
  1  192.168.1.1 
  2     *        *        *     
Computing statistics for 1 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-BA57NIU [192.168.1.102] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1 

Trace complete.

What I find amusing is my in-game ping these days hovers at around 130 ~ 140ms, yet my ping to the diag.enmasse.com is around 110ms.
View post on Tera forums#205 Felhammer05/28/2017, 01:53 AM
Lag is a big issue I agree. But for most people who play from outside North America you guys should expect lag anyway.

Incidentally @Geletron I will submit my diagnostic file along with a few other necessary details. I play from the UK and rarely suffered freezes. This has changed since the Valkyrie patch. Can understand minor lag but on borderline 50 mbps ? Hopefully this lag issue is resolved.

If they can solve this problem perhaps we can get some patch job to optimize Tera to a degree. I say to a degree because entire optimization would require a whole new game. Good luck Eme and keep at it.
View post on Tera forums#206 WrongHole05/30/2017, 12:39 AM
We all are suffering in FF server with the massive OP LAG, very day and every maintenance on worse instead of repairing it, fix ur game EME im tired of this..
View post on Tera forums#207 ElinUsagi05/30/2017, 04:30 AM
Right now I am having a lot of network issues but those are from my ISP.

Nothing I can do even if EME improve their server stability :(
View post on Tera forums#208 PicnicPanic05/30/2017, 05:10 AM
still experiencing partywide lag spikes every 15 minutes on fey forest
View post on Tera forums#209 Haggard8605/30/2017, 07:15 PM
> @PicnicPanic said:
> still experiencing partywide lag spikes every 15 minutes on fey forest

Yeah it's not fun
View post on Tera forums#210 L7GHGTR6K705/30/2017, 08:47 PM
Party wide lag spikes lasting for about 5 seconds. Enough to completely wipe your party in Dung, fix your crap or i'm moving on.

No update from Enmasse since 5/18? You should be embarrassed.

From FF
View post on Tera forums#211 Aeli05/31/2017, 08:32 PM
I generally just vote up post that i agree with but I've been playing since beta , and this is the worst lag I've ever seen. Its literally unplayable for me
View post on Tera forums#212 SomaHeal06/01/2017, 12:37 AM
Can any staff membrer update us with informations about the constant lag problems?
View post on Tera forums#213 Erinu06/01/2017, 01:32 AM
Oh my lag started so long time ago, when EME maked changes in their ISP..
View post on Tera forums#214 SomaHeal06/01/2017, 09:30 PM
Can any staff membrer update us with informations about the constant lag problems?
update????
whatever they do its not working. rip.
View post on Tera forums#217 SomaHeal06/02/2017, 09:23 PM
Can any staff membrer update us with informations about the constant lag problems?
View post on Tera forums#218 Arnica199106/03/2017, 12:02 AM
I don't know what's happening. I used to lag a lot in instances only. Now I can't even do my dailies properly because of lag in open world. I can't block in time. Sometimes it takes 2~10 seconds to cast my skills. It's terrible. And it's not my ISP problem. I can play other games and my ping is really good. It's just when I play TERA that I lag like this.
View post on Tera forums#219 Seikilos06/03/2017, 02:43 PM
i'm a eu player with 210 ping. after i activated the "fast path" mode on my line (a service provided for free from my ISP, not a 3rd party program) my ping droped to 150-160. the last 2 weeks my ping got back to 210 at times, not always, and spikes up to 310 in dungeons.

i hear a lot of people complaining in dungeons. the number is so big that even if half of them are lying to hide their "trapness", the rest are still a lot.

Ping issues have always been a thing in tera. at least from 2013 that i started playing, although in a much much more lower frequency. that's why i'm lead to believe that the issues are chronic and only lately got a lot worse.

What's made me fear the worst is A) from what i read in forums, eme already updated/upgraded their servers and B) the all time classic lack of communication.

And lastly this :
"We're continuing to monitor and to work with Bluehole to resolve lag-related issues reported by players. These hotfixes are part of that work"

could the game code itself cause lag spikes other than the ones caused by servers, connection routes, and other internet related things??
And if yes, how screwed are we considering the rates at which BHS works with EME?
View post on Tera forums#220 Phainein06/03/2017, 04:41 PM
The lag is especially bad today. I almost never have lag until the last week and today it's just almost unbearable.
View post on Tera forums#221 Dreadweaver06/03/2017, 07:00 PM
Today very bad. Full day of disconnects and delays. Just impossible to do anything. Had to do 6 times vh to get credit for 3.
CH.
View post on Tera forums#222 SomaHeal06/04/2017, 03:16 AM
Can any staff membrer update us with informations about the constant lag problems?
TERA_ScreenShot_20170603_224703.png

server fix when?
View post on Tera forums#224 Dreadweaver06/04/2017, 06:12 AM
@counterpoint can we get a look at this ?
View post on Tera forums#225 Dreadweaver06/04/2017, 04:35 PM
Ping humps: 178 - 670 - 191 - 367 - 180 - 1437.
@counterpoint @Spacecats

Can someone look at this??? Me and whole my guild laggs. We can't do any single dungeon without lag and disconnect. It's impossible to play
View post on Tera forums#226 counterpoint06/04/2017, 05:26 PM
@counterpoint can we get a look at this ?

CH

There's not really anything I can do myself other than suggest you send your diag information to EME.

If you're experience constant increased ping and disconnects: (even in open world, etc.)

1) Go to the Tools section of the launcher
2) Perform the diagnostics
3) Send the resulting diagnostic file, along with a brief explanation of the symptoms, to diag@enmasse.com


If you're experiencing periodic lag spikes that extend to the entire raid/party/server:
Geletron wrote: »
The most useful information for us when submitting a lag report is:
• The exact time you experience a major lag spike
• What you were doing in game when you experienced a lag spike
• What character class you are playing
• What server you are playing from
• Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP).

Please submit this information along with the EME diagnostic report to the diag@enmasse.com email address.


The more data they get about the specific people who are affected and what they have in common (and for lag spikes the exact moments the spikes occur) the more likely they can figure out the common factors.

I can say anecdotally that what you're describing sounds like a routing problems, but there's not enough information to know for sure.
View post on Tera forums#227 Dreadweaver06/04/2017, 05:45 PM
Yes I know...routing and all... But the rest is fine and we lag suddenly altogether :cry: I can't do any gquest to dungeon.
I will send diag than.
This appears itself and solves itself. So strange
View post on Tera forums#228 SomaHeal06/05/2017, 09:57 PM
Can any staff membrer update us with informations about the constant lag problems?
View post on Tera forums#229 Haggard8606/05/2017, 10:22 PM
> @SomaHeal said:
> Can any staff membrer update us with informations about the constant lag problems?

Yes pls
View post on Tera forums#230 Shikine06/06/2017, 08:18 AM
You wanted more info?
Here you get the thread unstickied instead :awesome:
View post on Tera forums#231 Dreadweaver06/06/2017, 10:06 AM
Disconnects every hour. All the rest works whole day and not a hint to troubles. Tera disconnects itself. Frequently and delays in skills in same time. Still not able to do any guild quest because of dcts and delays.

This is not my route, not my internet and not my PC because everything works fine except this game! I log in and after 10 mins I get disconnect and/or skill delays. I have amazing speed of internet and not high ping that always used to be 160-185. It did worked fine until last week!
This wasn't such s big issue until this week. So much lags and mainly disconnects that I can do any single iod quest without disconnect. We do it together: Me and my guild. Same time.
So tired of this that the only way is to find new game.
View post on Tera forums#232 counterpoint06/06/2017, 05:28 PM
This is not my route, not my internet and not my PC because everything works fine except this game!

The way routing works is specifically related to the path in between your ISP and the server. Because each game is hosted in a different location, you could definitely see a problem only with TERA (since other games would be in different locations or on different backbones).

I know that there are also still lag spike issues that happen periodically, particularly in dungeons. But what you're describing seems much more pervasive and extensive than that type of issue. If you could post your traceroute to diag.enmasse.com, it may help to illustrate what route you're taking.
View post on Tera forums#233 rexoe06/06/2017, 10:03 PM
1 month still can´t fix the lag
View post on Tera forums#234 saltedcaramel06/07/2017, 06:09 PM
You might as well just have a single "." in your OP considering the amount of server crashes and lag issues lately
View post on Tera forums#235 Easti06/07/2017, 06:18 PM
What EME is doing to reduce lag in TERA? Nothing.
07/06/2017 we have lag spike and server down. Good job mEME
View post on Tera forums#236 clfarron406/07/2017, 08:43 PM
Here's the thing I'm really struggling to wrap my head around right now.

Since the release of VSHM, I am having an average lower ping in dungeons than I have had since before you could awaken Generation gear. BUT, I am having a load of issues that are caused by ping, desync, flat out dying in safe zones that you aren't, dungeon mechanics that are desyncing (everything Imperator that can desync is) which are worse than before.

What is going on?
View post on Tera forums#237 counterpoint06/07/2017, 09:10 PM
clfarron4 wrote: »
Here's the thing I'm really struggling to wrap my head around right now.

Since the release of VSHM, I am having an average lower ping in dungeons than I have had since before you could awaken Generation gear. BUT, I am having a load of issues that are caused by ping, desync, flat out dying in safe zones that you aren't, dungeon mechanics that are desyncing (everything Imperator that can desync is) which are worse than before.

What is going on?

My guess is that it's one of two things:

1) This could be caused by packet loss, which isn't necessarily reflected on your average ping, or...
2) This could be caused by server-wide lag spikes that have no connection to your personal ping at all.

For the latter, it's usually fairly obvious since it's pervasive and will affect everyone at exactly the same time. My general observation is that this has decreased somewhat compared to last month but not entirely yet. But the former is hard to measure globally since it will be case-by-case.
View post on Tera forums#238 Athenril06/07/2017, 10:41 PM
clfarron4 wrote: »
Here's the thing I'm really struggling to wrap my head around right now.

Since the release of VSHM, I am having an average lower ping in dungeons than I have had since before you could awaken Generation gear. BUT, I am having a load of issues that are caused by ping, desync, flat out dying in safe zones that you aren't, dungeon mechanics that are desyncing (everything Imperator that can desync is) which are worse than before.

What is going on?

I'm having literally the exact same situation you are. I also see several people desynching and dying at the same time so I refuse to believe it's not a server-side issue also.
View post on Tera forums#239 SomaHeal06/07/2017, 11:59 PM
Can any staff membrer update us with informations about the constant lag problems?
View post on Tera forums#240 Dreadweaver06/08/2017, 10:12 AM
> @SomaHeal said:
> Can any staff membrer update us with informations about the constant lag problems?

I gave up asking because its everlasting speak about routing.

Yesterday lagged half grp in dungeon(me not btw, whole time I played!) , three guys from MT logged off during run. Why? It was their routing.
And I had disconnects all previous week from TUESDAY till TUESDAY. No you're wrong it was my routing. :awesome: Now since this TUESDAY my routing got well and I didn't have any dcts, my dealys with skills finished.
I can't write anything positive sorry. Nothing personal, whole this constant situation is very boring and I understand why people come and leave this game besides lack of content (as they say. For me quite enough!). Because nothing changes.
View post on Tera forums#241 Akthanakos06/08/2017, 12:23 PM
Athenril wrote: »
clfarron4 wrote: »
Here's the thing I'm really struggling to wrap my head around right now.

Since the release of VSHM, I am having an average lower ping in dungeons than I have had since before you could awaken Generation gear. BUT, I am having a load of issues that are caused by ping, desync, flat out dying in safe zones that you aren't, dungeon mechanics that are desyncing (everything Imperator that can desync is) which are worse than before.

What is going on?

I'm having literally the exact same situation you are. I also see several people desynching and dying at the same time so I refuse to believe it's not a server-side issue also.

Same here, open world is fine. Every other game is fine, but as soon as i enter VSHM everything is delayed, dmg takes almost 1 sec to show up, etc. Instead of the lag issues getting better is keep getting worse every patch. As it is the game is just unplayble for me and people with the same issue.
View post on Tera forums#242 MONITOw06/08/2017, 06:42 PM
Men , simple , fix ur Server
View post on Tera forums#243 Erinu06/08/2017, 07:45 PM
MONITOw wrote: »
Men , simple , fix ur Server

+1
View post on Tera forums#244 AshirogiMuto06/09/2017, 02:06 PM
Erinu wrote: »
MONITOw wrote: »
Men , simple , fix ur Server

+1

+2
View post on Tera forums#245 SomaHeal06/10/2017, 05:26 PM
Can any staff membrer update us with informations about the constant lag problems?
no server fix still and super laggy
what you doing eme????????????
View post on Tera forums#247 ArmGeeks06/12/2017, 05:17 AM
Yew AV become a Trash server now the lags are so real there is no way we can do VSHM all wipes due to lags the lags goes to 20 second and also skills delay for about 5 second. when you type something on the chat you have to wait for at least 10 second to shows up Cmon EME this is getting so bad really bad. half of my guild joined back Tera Eu now just because of this.
View post on Tera forums#248 ArmGeeks06/12/2017, 05:18 AM
check out all these LFG everyone complains about lags Picture link https://gyazo.com/4e9ac03aefd678a747218ea97cdb40e8
yeah av is really bad with lag, i go to other servers and its not as bad only lag spikes once a while but on av its super lag [filtered] and its unfair because its [filtered]
View post on Tera forums#250 XALKM7LAEA06/12/2017, 08:52 AM
When I left about 2 yrs ago because of IRL, Server lag was a really bad problem, it still is now =)
View post on Tera forums#251 LesbianVi06/12/2017, 10:32 AM
Are we using Zayo now? Zayo brings ping lower but unstable, but Saavy was way more stable even with a bit higher ping, you could run dungeons and stuff smoother.
View post on Tera forums#252 Xerses06/12/2017, 01:01 PM
Since eme isn't doing much to fix this, quite a few of us has decided to take things into our hands to solve this problem, and it's quite simple really. Just find something else to play. Since this started I've been able to play some new and fun games. Revelation Online, Overwatch, World of Warships, Borderlands 2, Payday 2, FFIV, and with steam summer sales coming up I'm looking forward to purchasing TESO, GTA V, maybe Dragonball Xenoverse 2, Witcher 3.

We gave up hope on tera. Poor server stability since november, poopy anniversary, overall lack of effort from management. All talk, no action. Might be because too much attention directed towards console version which based on past history of pc>console ports like Defiance, Diablo 3, Dark Souls, they just don't do that good. Plus you don't have true 1080 on console. Why port a suffering game over to console. I'm not that confident that you'll really be able to profit from all the time and funds invested in a console port, not with Tera. On a more important note, they mentioned a release date of late 2017, assuming around holidays? But that's like the worse time to release games when every other big company is planning to release their new games around that time too. Like CoD for example, CoD use to own holiday sales, and Battlefield. Smarter companies would release in September-October like Rockstar did with GTA V and 2K did with Borderlands.

Back on point, just don't feel like BHS/EME's best interest are really in Tera anymore. Lucky enough for us, we're able to pick and choose what we get to play. You guys just have to break free from your tera bubble and explore other games til you find something. Sadly, it's obvious by the ignorance of this issue after 7 months that EME isn't concerned with this too much.
View post on Tera forums#253 Erinu06/12/2017, 01:58 PM
Xerses wrote: »
Back on point, just don't feel like BHS/EME's best interest are really in Tera anymore. Lucky enough for us, we're able to pick and choose what we get to play. You guys just have to break free from your tera bubble and explore other games til you find something. Sadly, it's obvious by the ignorance of this issue after 7 months that EME isn't concerned with this too much.

Well, maybe you re right. Beyond the fact that they are investing in another things. For some reason they are releasing a new game, Kritika.
For some people Tera is diying slowly in EME servers.. but maybe im wrong. Actually I cant play Tera due to server status. Im from AV.
In good times I played with 190 - 210 now 270 - to 400.
View post on Tera forums#254 LesbianVi06/12/2017, 03:20 PM
I am just wondering what will happen when HH comes back, Holy Molly :anguished:
View post on Tera forums#255 66ECX7NAN706/12/2017, 11:24 PM
Dark Souls was a console game ported to PC lol
View post on Tera forums#256 Catorii06/13/2017, 01:06 PM
> @rexoe said:
> 1 month still can´t fix the lag

This a joke? The lag has plagued the servers since November/October. I doubt it'll ever get fixed. We had like 1-2 months with no lag around April, from what I've heard, but came back full force with Valk.
View post on Tera forums#257 Pleyadinus06/13/2017, 01:48 PM
Is there anyone who wants to see the game dead? Coz with the ping problem is impossible to play any hard run properly... In fact, I'm not playing the game due the ping problem and lags... Really sad, I love this game... but is very frustrating to be dying every 10 seconds, in a dungeon-run, coz I got ping spikes and the party wipes a lot of times coz I am the dying healer... I know I live outside US but when I started to play TERA (years ago) the ping wasn't a problem, it never was (no that I remember right now), in fact the problem was some queues trying to get into the game due the high population in the server (loooooong time agooooo).

Now... is... like... are you trying to kill the game? I mean, wow wtf is happening EME? Why months of lags and still no real fixes?
View post on Tera forums#258 Koikoi06/13/2017, 02:42 PM
> @Catorii said:
> > @rexoe said:
> > 1 month still can´t fix the lag
>
> This a joke? The lag has plagued the servers since November/October. I doubt it'll ever get fixed. We had like 1-2 months with no lag around April, from what I've heard, but came back full force with Valk.

No lag? incorrect. There was less lag but still there.

I remember April in a fraywind and the team froze. A good 10 seconds. However the enemy team didn't have the problem. We were in naga pit and when we all "unfroze" the whole team was wiped. Everyone in raid confirmed it happened.

I don't care if it's EMEs routing or Servers. Either way it's on them to fix it and like others have said... little to nothing has been done.

I can play multiple other games (MMOs and FPS) and I don't have these issues what so ever.
View post on Tera forums#259 Catorii06/13/2017, 03:54 PM
> @Koikoi said:
> > @Catorii said:
> > > @rexoe said:
> > > 1 month still can´t fix the lag
> >
> > This a joke? The lag has plagued the servers since November/October. I doubt it'll ever get fixed. We had like 1-2 months with no lag around April, from what I've heard, but came back full force with Valk.
>
> No lag? incorrect. There was less lag but still there.
>
> I remember April in a fraywind and the team froze. A good 10 seconds. However the enemy team didn't have the problem. We were in naga pit and when we all "unfroze" the whole team was wiped. Everyone in raid confirmed it happened.
>
> I don't care if it's EMEs routing or Servers. Either way it's on them to fix it and like others have said... little to nothing has been done.
>
> I can play multiple other games (MMOs and FPS) and I don't have these issues what so ever.

I quit playing from around January to the end of April, so I was only going off what I was told. I quit because of the lag. More people are probably quitting now. It needs to be fixed, but like I said, they don't seem like they will. This thread is a total joke - they keep blaming it on our end. Even if it's a routing issue they obviously can play with it and make tweaks, but sometimes it's the server itself, so there's multiple issues happening that aren't being resolved.
View post on Tera forums#260 SomaHeal06/14/2017, 03:51 PM
Can any staff membrer update us with informations about the constant lag problems?
View post on Tera forums#261 kubitoid06/15/2017, 04:45 PM
mother of unholy crap. i dont play since january and it seems lag/freeze/backtracking etc still persists. lmao. life support mode obviously
View post on Tera forums#262 LesbianVi06/15/2017, 05:29 PM
kubitoid wrote: »
mother of unholy crap. i dont play since january and it seems lag/freeze/backtracking etc still persists. lmao. life support mode obviously

lol, actually it got worse because you left, but guess what, CH is the best server, less lag, no crash. Pretty active, would be nice to visit once awhile u shet :3
View post on Tera forums#263 Dreadweaver06/16/2017, 01:58 PM
Feels fine on Celestial Hills now. Seriously since last maintance no delays in skills, no disconnects (I didn't have even one!) , no any freezes, no high ping and spikes for me. Feels amazing.
The routing and all that stuff same :awesome:
Feels fine on Celestial Hills now. Seriously since last maintance no delays in skills, no disconnects (I didn't have even one!) , no any freezes, no high ping and spikes for me. Feels amazing.
The routing and all that stuff same :awesome:

Lucky you. AV is still getting spikes, high ping, and desyncs. Unless that's just me.
View post on Tera forums#265 DesuBean06/16/2017, 02:33 PM
Yo, where is the stability fix?
CH and TR are both seeing hits of latency spikes.
View post on Tera forums#266 SomaHeal06/16/2017, 03:49 PM
Can any staff membrer update us with informations about the constant lag problems?
View post on Tera forums#267 counterpoint06/16/2017, 04:31 PM
Feels fine on Celestial Hills now. Seriously since last maintance no delays in skills, no disconnects (I didn't have even one!) , no any freezes, no high ping and spikes for me. Feels amazing.
The routing and all that stuff same :awesome:

You may not believe me, but honest to god, most likely they changed absolutely nothing on the servers at all with last maintenance, and it probably really is your routing that changed (e.g. going through a different hop, the backbone provider addressed congestion, etc.). Maintenance is just a visible marker in time because you have no notice or visibility when anything changes in your route (since it's dynamic). Just because you didn't change ISPs doesn't mean your route didn't change. I'm not saying that all the problems are related to routing by any means, but your problem (and now solution) almost definitely is. That's why it's separate from the problem others are having (and is also part of what makes diagnosing "lag" so hard).
Feels fine on Celestial Hills now. Seriously since last maintance no delays in skills, no disconnects (I didn't have even one!) , no any freezes, no high ping and spikes for me. Feels amazing.
The routing and all that stuff same :awesome:

Lucky you. AV is still getting spikes, high ping, and desyncs. Unless that's just me.

not just you av is still [filtered]
View post on Tera forums#269 Dreadweaver06/17/2017, 11:37 AM
> @counterpoint said:
> Dreadweaver wrote: »
>
> Feels fine on Celestial Hills now. Seriously since last maintance no delays in skills, no disconnects (I didn't have even one!) , no any freezes, no high ping and spikes for me. Feels amazing.
> The routing and all that stuff same :awesome:
>
>
>
>
> You may not believe me, but honest to god, most likely they changed absolutely nothing on the servers at all with last maintenance, and it probably really is your routing that changed (e.g. going through a different hop, the backbone provider addressed congestion, etc.). Maintenance is just a visible marker in time because you have no notice or visibility when anything changes in your route (since it's dynamic). Just because you didn't change ISPs doesn't mean your route didn't change. I'm not saying that all the problems are related to routing by any means, but your problem (and now solution) almost definitely is. That's why it's separate from the problem others are having (and is also part of what makes diagnosing "lag" so hard).

@counterpoint I really understand this all. But I say it again: I switch off Tera at 4.50 pm on Tuesday all mad that I wasn't able to do all and when I come 2-3 hours later (after maintance) I have NO troubles. Routing also changes in maintance times?? I really seen a lot of times that my weeks of nightmare and lags/disconnects come same suddenly as they stop. And always after maintance. Always.
I do not know how and why. I even don't want to know. I am used to this thing.

Ps. I'm too old to post stories here..
View post on Tera forums#270 LesbianVi06/17/2017, 04:11 PM
CH is laggy as heck now, you know, fixing servers and turning Zayo off will bring more players not just afkers :p
View post on Tera forums#271 Dreadweaver06/17/2017, 04:12 PM
> @LesbianVi said:
> CH is laggy as heck now, you know, fixing servers and turning Zayo off will bring more players not just afkers :p

True dat. Last half hour terrible :confounded:
View post on Tera forums#272 SomaHeal06/17/2017, 05:46 PM
Can any staff membrer update us with informations about the constant lag problems?
View post on Tera forums#273 yuyu78606/17/2017, 07:17 PM
no use doin BG only afk rn because lag i cant do anything dang it
View post on Tera forums#274 Dreadweaver06/17/2017, 07:20 PM
Last half hour horrific lags on CH! Whole guild lags :naughty:
View post on Tera forums#275 Athenril06/17/2017, 07:26 PM
CH lagging so hard, can't even open inventory, totally unplayable.
View post on Tera forums#276 Peperoncina06/18/2017, 01:17 AM
I can confirm, Celestial Hills is lagging a lot.
View post on Tera forums#277 yuyu78606/18/2017, 03:13 AM
ok i thing we need more event like this so we can do only afk in whole time and got free stuf and you dont have to fix ur lagg issue anymore.... easy way huh your server gone be crowd try that... PEACE \m/
View post on Tera forums#278 Breetizm06/18/2017, 09:21 AM
I can agree with how this game has been unplayble for the last couple of days. I've contacted my ISP, tried several different methods in trying to fix this horrible lag and I can't seem to find a fix for it.. No! It's not my connection. I've already played many other online games where I have a stable ping. Even contacted support, but I probably should expect a response mid July knowing their response time lately.
U6iYPpA.png
585bG5t.png
HVkTBv7.png
0k7ZPYB.png
I was hoping to running VSH this event for the hours to add up quicker. But this game is literally unplayable for me :/ I really don't understand how the servers have gotten worse over the years lmao, but it's okay I guess if it's EME wanting to drive players out of their most populated game.
View post on Tera forums#279 Jenieve06/18/2017, 10:33 AM
in fact it made lag worse (since its clearly a bw or connection saturation issue).. but at least there all these players that are not contributing to community logging in right?
View post on Tera forums#280 Laemie06/18/2017, 11:36 AM
Are ppl still talking about the routing thingy? I swear i never encountered any huge spike before the last maint. Ever since the last maint, it has been spiking 2-5 seconds every 5-10 mins, literally for EVERYONE both in dungeons AND open world. And im not making up anything, i literally took a few pics for this "Everyday-lag".
First run after maint:
bBT2MqS.jpg

Then:
y9zji4p.jpg


VShm wiped thanks to the new introduced mechanic:
hDF5ZCY.jpg

This is the most extreme one, wiped at 0% literally...
ySIzTg1.jpg

You can clearly see ppl outside of the run complained about the lag at the same time we lagged out in the dungeon, and its 100% like this. Everytime we lag in dungeon, our Guild chat explodes with OMG LAG... I cant even...


If you wonder, those ppl saying lag in the chat, theyre all from US, they all play with under 70 ping. And yeah im from CH... Just wanted to get it off my chest because this is unfair...
View post on Tera forums#281 LesbianVi06/18/2017, 02:37 PM
Yey, finally CH died too :hurrah:
View post on Tera forums#282 Dreadweaver06/18/2017, 03:21 PM
> @LesbianVi said:
> Yey, finally CH died too :hurrah:
>
> PS: for a short time, but was nice lol
>
> PSS: it seems some players got kicked out, not whole server went down and massive spikes. :winky:

Eh? When? Didn't notice :silenced:
View post on Tera forums#283 LesbianVi06/18/2017, 04:01 PM
@Dreadweaver around the time I posted that, couple of us got kicked out, and had couple of heavy spikes after :winky:
View post on Tera forums#284 XALKM7LAEA06/18/2017, 05:02 PM
My ping on TERA is actually significantly lower than when I was playing 2 years ago, I can't comment on the spikes though as my net connection itself spikes a lot so usually I won't notice if it is me or the server :cry:
View post on Tera forums#285 clfarron406/18/2017, 11:03 PM
At 15:24 PDT/23:24 UTC+0100, ping to diag.enmasse.com was 110, but in game ping to Highwatch on Mount Tyrannas was 1189ms. If that's a routing issue, that's a [filtered] awesome route of 110ms from the UK, but 1189ms to the live server.
tracert diag.enmasse.com

Tracing route to diag.enmasse.com [208.67.49.180]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    11 ms  31.55.186.193
  4    11 ms    11 ms    11 ms  31.55.186.212
  5    11 ms    11 ms    11 ms  core3-hu0-16-0-1.faraday.ukcore.bt.net [195.99.127.196]
  6    11 ms    11 ms    10 ms  213.137.183.38
  7    89 ms    89 ms    89 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
  8    89 ms    88 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
  9    89 ms    90 ms    89 ms  208.173.158.25
 10   110 ms   109 ms   110 ms  cr1-te-0-8-0-0.washington.savvis.net [204.70.207.121]
 11   111 ms   111 ms   111 ms  206.28.96.209
 12   109 ms   113 ms   110 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
 13   109 ms   109 ms   108 ms  64.37.205.6
 14   110 ms   109 ms   109 ms  208.67.49.180

Trace complete.

cqe1fgE.jpg]

====

I had a reasonable run of okay-ish ping for about a week and then I've been having issues since a certain AFK event started. And I have friends all in the US who are telling me the exact same thing.

My theory on this is that the Open World part of Mount Tyrannas doesn't like lots of people logged in being AFK. It probably doesn't help that players are creatively using certain features in the game (such as the Training Golems for Zerker Tanking in Highwatch to keep toons in combat) to stay AFK.

I'm also going to guess that since this is a extremely low effort for rewards event, there are a load of people that wouldn't normally playing who have just logged on for the 5 hours a day free stuff over the weekend. If this is the case, then server load is increased even further beyond what EME may have expected.

And of course, you won't find a lot of these players complaining about lag because they aren't actually doing anything to interact with the game apart from logging in and staying still, so they would never notice the lag.

Only players that were trying to do something would notice, and I would think that those figures have gone down this weekend because of the motivation to be afk.
View post on Tera forums#286 czczcz06/18/2017, 11:17 PM
clfarron4 wrote: »
I'm also going to guess that since this is a extremely low effort for rewards event, there are a load of people that wouldn't normally playing who have just logged on for the 5 hours a day free stuff over the weekend. If this is the case, then server load is increased even further beyond what EME may have expected.

This whole event looks like some sort of load-testing thing on their part, tbh.
View post on Tera forums#287 AshirogiMuto06/19/2017, 05:42 PM
Lag? Where? :^)
View post on Tera forums#288 SomaHeal06/19/2017, 08:18 PM
Can any staff membrer update us with informations about the constant lag problems?
SomaHeal wrote: »
Can any staff membrer update us with informations about the constant lag problems?

Denommenator is working on an update, but he's extremely busy at the moment. It's important to him (and us), however.
View post on Tera forums#290 Mystletainn06/19/2017, 09:49 PM
There is no lag and if there is it is your fault. Buy better internet or move to Australia to get 40 ms. --EME 2017

: 3
View post on Tera forums#291 Kyonchii06/20/2017, 05:43 AM
Working on something my [filtered], after that recent maintenance every dungeon lags like [filtered]. Wiping here and there cause of RNG lag, did you guys buy a second hand server or something?
View post on Tera forums#292 EnerG06/20/2017, 09:41 AM
Since this thread was made offically I'll voice my personal grievances and hope that if anything it helps add to the voice of the playerbase.

I live in South Dakota, my internet provider is called Midco, an ISP that is very fast albeit it does go out at least one a month. Having said this I average 100 - 200 ping, which is somewhere in the average range I see most NA players ping at. This is baffling to me since I live closer than a lot of the NA players do to the servers. This is not my main issue but it is a very VERY concerning issue to me because the numbers should not be that high.

This is my concern hardware wise with tera

Now I know earlier FPS issues were deceived as another issue entirely but since I assume the whole article will be read I will add my peace.

A lot of player (myself included) feel the game is poorly optimized, outdated in several aspect for lack of better words. I have a laptop so I don't expect to hit 60+ frames but I know that I should be running on at least 20 because I have played this number before so I know I can handle it.

If you guys are really talking with Bluehole to resolve the lag issues maybe after you find a resolution you could move ahead into issues like optimization and make tera a game to last.
View post on Tera forums#293 AshirogiMuto06/20/2017, 01:58 PM
@Halrath @Denommenator and pls fix that oneshot in the Cage from VSHM 2nd Boss... Is stupid. We wiping yesterday because recived 250k crit in the cage WTF (with skeleton debuff sure)
View post on Tera forums#294 Dreadweaver06/23/2017, 01:38 PM
CH.
165-2500 on IOD! Someone can solve this?! Last three days UNplayable!
View post on Tera forums#295 Abaddonoffire06/23/2017, 01:57 PM
There is no lag and if there is it is your fault. Buy better internet or move to Australia to get 40 ms. --EME 2017

: 3

considering they havnt said that and as of recently said they are sure the problem ISNT on our end. please stop posting on the forums. thanks.
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