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I don't want to play a pay-to-win game
Guess is the new bussiness model of ktera system, pay to play the last tier dugens.

I remember when only exist mid tier and high tier gear.
But guess people where gearing for free too easy.
Solution create 5 gear sets.
Guardian =useless one to make people felling they are upgrading fast and easy.
Twisthard: for casual players
Frost metal: for semi casual players

Then pay to play barrier storm cry and heroic.

Unfortunately for hardcores this is the future of the game.
Pay to play soon wil be even more distance between ilvs.
I highly doubt they have the ability to do this but increasing low tier IoD stash drop rates to 10 gold talents per box and 5 silver talents per box would at the very least give us a way to farm them. I feel that those amounts won't kill the market for crafting and selling them either.
https://forums.enmasse.com/tera/discussion/28795/the-golden-talent-situation-is-no-longer-anywhere-near-acceptable
Aryd wrote: »
It is simply a matter of time vs. effort. [...] Having alts or multiple characters is already an advantage, arguing that as a reason to not implement something is just hearsay.

It's not "hearsay." It's a matter of mitigating the degree of time advantage raids would have in clearing this ostensibly-solo content. The latter solution also has the benefit of being something EME can do with the tools they have, rather than requiring BHS to program a change (which is very unlikely to happen).

It is hearsay. You are the only one continuing to use the word "raid". Last I checked a party isn't a raid, and the game already knows the difference. Your argument is/was that people with alts would be at an advantage if things moved faster. Which isn't the case regardless of how you look at it, as they already have an advantage, the exact same advantage to be precise, as that same advantage grows as the time and effort does. "Add more channels" is a band-aid, one that simply doesn't fix the issue. "Channels are full" well, they aren't... go to IoD now, channel 5, let's say? There are likely 3-6 people farming BAMs. For solo content, this is actually quite a few, since the BAM tags work the way they do. People are trolling each other. It's likely due to the event, but let's say this is a regular thing. All of this pressure can be alleviated by simply introducing the party tag. People might actually WANT to do IoD BAMs on some of their lesser geared alts due to being able to party with others who can farm faster.


If you truly believe that 112 GTs daily, while simultaneously stunting your characters growth, is a HUGE advantage, you honestly need to rethink your whole gameplay strategy. It's much better to farm 431's for GTs/STs and enchanting mats for metas. They already got nerfed, but they are still the best way to get your stuff. 412's are no longer GT/ST/Gold/iExp/Time efficient. 431's aren't much better, but it's the last tier of STs.
What about new players? A new player cannot kill a BAM faster than someone in SC and won't stand a chance against someone in HO. Does EME expect them to farm against Elite players? As someone who has been playing for three months whose main is a lancer, I cannot kill faster than a dps. I have to farm extremely late in the night. Only for all my farming to yield no rewards due to fails. Honestly, there is nothing left keeping me in this game. What is the point of farming for days straight for a single chance to fail? Due to low ilvl, I can't get into new dungeons. What is there to do?
I sent a ticket on 18 too cause my wardrobe items are binded to an strange name a gm responded me that they are "investigating" the case but 6 days have passed and still no solution i send i new ticket this morning
Aryd wrote: »
It is simply a matter of time vs. effort. [...] Having alts or multiple characters is already an advantage, arguing that as a reason to not implement something is just hearsay.

It's not "hearsay." It's a matter of mitigating the degree of time advantage raids would have in clearing this ostensibly-solo content. Allowing it to be steamrolled by raids is not a good solution to a "the channels are full" problem, especially when the infinitely easier solution is just "create more channels" as was requested in the first place. The latter solution also has the benefit of being something EME can do with the tools they have, rather than requiring BHS to program a change (which is very unlikely to happen).
My guess is that your case had some complication that required further investigation or escalation. I would maybe wait another day or two and then bump the ticket to check on the status. In general terms most tickets are being actioned within 2 business days it looks like, but some cases end up taking longer.
Hello, I know there is a message saying there is a long response time for tickets, but I sent mine in on the 18th and they have not been updated. I just spoke with a guild mate who said he knew of others in the Kaiator server that sent tickets the same day regarding the same issues (guild and character name changes) and that their tickets have been resolved.

Is there at least an ETA for tickets? At this point I am just worried they have gone into a void and won't be answered. I'm not wanting immediate responses just to know they've been received and will be looked at, thanks!
Hey there @TLX,

On September 20th, there was an issue with Customer Support where they couldn't answer tickets (you can see here: ), and since usually En Masse doesn't work on weekends, you may get a reply within the next 24 hours give or take. There may always be a chance at delays with support, so please give it time. I'm sorry for the delay and issues you've had. I hope it gets resolved.
Yeah, we're arguing time because of alts. Otherwise, an account with 20 characters and who parties is at a huge advantage compared to an account with a single character. While I'm sure EME/BHS wouldn't mind driving people to buy more character slots, etc., it shouldn't be that much more time-efficient to get rewards.

EME/BHS just gave out 8 free character slots. Your argument is invalid, just because player A plays more than a single character, does not mean that Player B is at any more of a disadvantage for playing a single character than they already would be. It is simply a matter of time vs. effort.

If you really wanted to, right now, you could go and farm IoD BAMs on 20 chars 16 times and collect Vanguard rewards for each of them. Now, time invested is basically nothing, I can do 3-4 chars in less than an hour, as I do on double Vanguard weeks. Now each of those chars is capped on Vanguards for the day, and they really can't progress any further. If you were to do the same thing, at the same speed, with a single character, you'd be done your daily cap in about 15-20 minutes. The issue is the crowded areas now. People are fighting for spawns, (I will note here that I'm not experiencing any sort of delay in my farming routines, for me it's just a matter of if I'm doing it or not.) people are tag stealing, (a fundamental flaw with the system that can lead to a boatload of in-game trolling) people are having issues with higher tier'd players killing "their BAMs". Your argument that the rewards are too great is flawed from the get go, the rewards don't change, the time invested changes. Instead of somebody in Guardian spending 2 hours finishing 16 VGs on IoD BAMs, because Guardian is bad, people are trolls, and they can't kill the BAMs fast enough, they could be done in less than an hour, by grouping with friends/guildmates.

16 Vanguards is 16 Vanguards, there is no point to killing BAMs after the 16 VGs. Having an alt just means currently, that you can continue to spam BAMs while another person is trying to kill the same BAMs for their first 16 VGs. Instead, I'd offer that you could group up, both be done, and move on with your lives.... Having alts or multiple characters is already an advantage, arguing that as a reason to not implement something is just hearsay.
This is related to having pvp and not having pvp. I never played tera. I have played neverwinter and pvp in the arena but don't like it. I have always picked pve because I like to be left alone.

I never liked pvp, only because well I did.. When I was playing dransik classic.It did made me aware however from that game if you were just farming and a high level just comes over and starts killing you for the loot and other items.

Same thing for tibia. Man that game was worst I couldn't even leveing at amera at all with out a high level just killing me. Although I did liked the part, at times I was making loot bags and a level 15 comes over and steals the loot and I kill that character. Then last a high level would come and just kill me as he was protected.

But pvp world is needed like other games. Like world of warcraft I'm in a pvp game. Because i'm a human I kill orks :) so I expect the same in return.
Rng is rng
For a single try, just one, you need 244 plates. From 1 character, if you use ALL your daily vanguard, you can get 224 (during the special event) which will get you 56 golden plates only. If you spend the whole day in dungeons, if you win the rolls, you can get 6-30 talents. If, you win the rolls. You have to choose between farming talents or dungeons. Even with the special event going on in SSNM and SSH, I gotten 3 diaga. With max xp on my items, if I farm every single day, it iwll take me 4 days of farming for a SINGLE try. This is not even taking into account silver. For silver, the drops are even worse. When it was 70+ in bgs, it was barely. Now at 35, it will take months for a SINGLE try. What is the point in doing dungeons or battleground for days, for such tiny pay off.

I am now at 30% chance of success. Honestly, I feel deflated. I grind so hard, for what? I won't mind the xp being increased on the armor and accessories, if it means 100% success. Or, at least, an increase of drops in battlegrounds or dungeons. Not everyone does dungeons and not everyone does battlegrounds. After three weeks of grinding, to show nothing for it after so many fails.

What is the point? Honestly. Three weeks of work for to gain get 30% success now on my next try. Three weeks, fail again. Nothing to show for it. Everything gone. An utter waste of time for nothing.
Gatokatzen wrote: »
I dont like whales, but unfortunately thats how trade broker works. Dont lose your mind about that.
They also attack events.
Almost 2 years ago on pc we have monthly events to keep people playing the game.

This whales have tons of resources the abused events playing 24/7. If you install the game on pc. You are going to find a black wolf mount in trade broker.

You could get this mount by killing a small minion in different areas during the event.

Today , after two years you can find the same wolf cheap inly 5k gold.

Imagine how much they abused to keep the market flooding with the same free mount for years.
Same for trade broker games mate.

I agree with you, my friend. but the fact that this is a problem bridge is nonetheless, critically destructive. for example, an uncontrolled trade, poorly controlled and much less good used, that is to say, it is a trade so poorly financed, negotiable and, especially, a reliable source. an unbalanced market with separate and small values, when applied to earnings% loss calculations, and loss of gain%, never has is been established to the true real standard.

this affects, in general, a large number of players who are buying and also includes those who are not yet part. because? it is difficult to sell the that is extorted and manipulated by theft in profit at the expense of others. is the same as getting on the back of a guy with an empty blood bag and inserting a syringe to eat and drink the crazy blood until the butt screams so [filtered]. so now, meanwhile, honest salesmen who earn 50 cents to buy a lollipop of 25 and a candy of 25 only profited a piece of paper to make a brejeiro'cigarro '' and get good. players are more behind than Catinga of the deceased, I am one of them, so far I have not sold my crimsonhide. nor the will to play like that.

I do not want to fight with you, but I ask that you not only respect but also understand / accept. we all have different point of view, equal opinions, but everyone will not agree on something. anyway, my post will remain for the same purpose.

Jerichow wrote: »
Zestroia wrote: »
Kirasaka wrote: »
KitTeaCup doesn't even know what Silver/Golden talents are or what they are used for. Why would you think asking her is a good way to solve the problem.

Why do I have a serious feeling that you are actually serious and saying the truth instead of trolling here?

Because many of us still remember Danicia, the "still lvl 60 2 years after the level cap was raised to 65" GM from the old forums back in 2016-ish era that knew nothing about the game but was still in charge of it.

the all time worst cm in my opinion.

Well... Danicia was pretty bad, and it was all of her own accord. I blame EME's mismanagement of NA TERA for why KitTeaCup is like she is. She has to CM for two completely separate communities and basically two separate games since they're so different. I still think she could do a better job, but EME is not budgeting this correctly whatsoever.
I agree. This issue needs to be fixed. Right now, you can't buy silver or gold. 244 golden plates and silver for 1 try at 23% success is insane
or add silver talents iod bams ._.
CU should certainly stay at the 6:00PM PST time frame that it has always been. People have jobs, you know?
Aryd wrote: »
The vanguard rewards for BAMs are too high to allow them to be slaughtered by raids (whether in a party or not) for shared full credit.

They would probably also say to just increase the amount of channels, or the threshold for channel auto-creation.

Uhhh, no, they're not? 16 Vanguards as a daily cap means there is always a limit on the amount of rewards. We're arguing time at this point.

Yeah, we're arguing time because of alts. Otherwise, an account with 20 characters and who parties is at a huge advantage compared to an account with a single character. While I'm sure EME/BHS wouldn't mind driving people to buy more character slots, etc., it shouldn't be that much more time-efficient to get rewards.
Shows on kaitor but not on velika
Im a returning player but see no spot to enter my buddy up on character select screen. I see it still exists through an alt friends list. But cant put it on a lvl 1?
The vanguard rewards for BAMs are too high to allow them to be slaughtered by raids (whether in a party or not) for shared full credit.

They would probably also say to just increase the amount of channels, or the threshold for channel auto-creation.

Uhhh, no, they're not? 16 Vanguards as a daily cap means there is always a limit on the amount of rewards. We're arguing time at this point. (16 x 7 GTs for lowest-tier BAMs = 112 GTs per char. <- This value will not change regardless of what else is going on, outside double Vanguards, but the it's still limited to 224 GTs.)

Adding shared party credit, tanks and healers could group with DPS to actually get this done quickly, but that actually stops you from say, earning item exp via dungeons. It would seem to fix every single issue with IoD. The framework for limiting the rewards already exists, now it's simply going and doing it. Giving shared credit removes the kill credit and the "you stole my BAM" and the over crowded channels. Seems like a quad win to me, but hey, I don't know anything.


When you factor in that every other MMO has some form of shared credit for killing mobs, this isn't a huge leap in the system.
Actually tells me more about enmasse than anyone else. The fact that they hired a GM that knows less about the game than your average super casual seems...counterproductive. Actually, it'd probably be nice if she has actual PC experience.

Regardless, shouldn't fall on current players to teach a GM anything about their respective game. Besides, asking to get in good with a GM? Yeah, that isnt suspect at all.

Anyways, sounds like yet another 'diversity' hire gone wrong.
> @EnviroBear said:
> Upset for what?

Nice projection now try again and this time -READ-

If your JOB is to be the voice of the community for TERA and rally PLAYERS who PLAY TERA to voice their concerns about TERA

How much sense does it make to NOT know about

-fashion coupons

-silver talents or talents in general

-not play since august

-not have the game installed

-not even show the slightest vested interested in trying to understand the game

-not knowing what global chat is

-Not knowing what WORLD BOSSES are

How can you be hired to be the CM of TERA and not play TERA the thing you were hired to be the voice for?

Being hired on, given FREE gear you didnt grind for, skipping all the frustration, grinding, planning and new player experience and not even understanding small very basic things like glyphs

How can you be a good CM when you dont have the slightest understanding of the game after 7 months?

Thats the problem THATS WHY PEOPLE ARE REACHING OUT TO KIT NOW IN THIS THREAD

To TEACH the new CM because it appears the new CM is horribly mislead about something and people are frustrated because of it

Tl;Dr?

How can you be HIRED as a COMMUNITY MANAGER of a game you dont play? Lets help her instead.
Just put current rates of golden talents/darics/plates from SSN/SSH into all dungeons respectively for their ilvl..... Little increase wouldn't hurt either.
Currently on Velika server golden plates are 600g each.... up from 400g few days ago. Supply is going down really fast.

Players are like a starved child and when EmE throws us a bread crumb they expect us to be grateful.... instead of properly feeding us all along
EnviroBear wrote: »
Upset for what? When will you realize that not everyone can treat Tera as a full time job and learn to be good at everything? The community manager has a full time job and a real life outside, unlike some of you here. Since when did it become part of job description of a CM to get good at the game?

Criticizing for every mistake in a dungeon run just shows that you have no life outside of Tera. Why because your real life sucks so much that the only way to make yourself feel superior to others for you is to crap on all the new players in a game?

Yes because surely these complaints are all rising up because Kiteacup isn't a parsing tera addict. Stop trying to strawman yourself into a proper issue. The girl has 0 clue how this game works. Nobody is asking her to be "good" at it. People are literally offering themselves so that she may learn a thing or two about the game, the sheer basics. There's a difference, and it's quite depressing that with every CM fired or to be fired, they all were begged by the community to learn a thing or two about the game.

Treat tera as a full time job? When your job is to manage a [filtered] video game's community, maybe you should know the bear minimum about it. Or don't, but clearly not knowing anything hasn't convinced anyone that it's working all dandy has it?
Lapomko wrote: »
Just pick some one that's top DPS on moongourd and offer him a job as CM because most likely he has no life and only play Tera non stop with vast knowledge. Problem solved.

moongourd top dps are all scripters that pay bern for op scripts macros and exploits
Ok thanks.
EnviroBear wrote: »
Upset for what? When will you realize that not everyone can treat Tera as a full time job and learn to be good at everything? The community manager has a full time job and a real life outside, unlike some of you here. Since when did it become part of job description of a CM to get good at the game?

Criticizing for every mistake in a dungeon run just shows that you have no life outside of Tera. Why because your real life sucks so much that the only way to make yourself feel superior to others for you is to crap on all the new players in a game?

we dont ask her to be a expert in tera, but to know the basic and from what i read she seem to know nothing about tera and she doesnt log often in the game and her job is tera, so yes playing tera should be one her task, at least log one hour by day while the week would be nice

dude enmasse fired danicia for less than that
I dont like whales, but unfortunately thats how trade broker works. Dont lose your mind about that.
They also attack events.
Almost 2 years ago on pc we have monthly events to keep people playing the game.

This whales have tons of resources the abused events playing 24/7. If you install the game on pc. You are going to find a black wolf mount in trade broker.

You could get this mount by killing a small minion in different areas during the event.

Today , after two years you can find the same wolf cheap inly 5k gold.

Imagine how much they abused to keep the market flooding with the same free mount for years.
Same for trade broker games mate.
Just pick some one that's top DPS on moongourd and offer him a job as CM because most likely he has no life and only play Tera non stop with vast knowledge. Problem solved.
Get used to it, support doesn't give 2 craps about you. Just like they didn't give a crap about me.
EnviroBear wrote: »
Upset for what? When will you realize that not everyone can treat Tera as a full time job and learn to be good at everything? The community manager has a full time job, unlike some of you here. Since when did it become part of job description of a CM to get good at the game?

Criticizing for every mistake in a dungeon run just shows that you have no life outside of Tera. Why because your real life sucks so much that the only way to make yourself feel superior to others for you is to crap on all the new players in a game?

And here we go again when people sharing what they are displeased about the game. This kind of post.
Upset for what? When will you realize that not everyone can treat Tera as a full time job and learn to be good at everything? The community manager has a full time job and a real life outside, unlike some of you here. Since when did it become part of job description of a CM to get good at the game?

Criticizing for every mistake in a dungeon run just shows that you have no life outside of Tera. Why because your real life sucks so much that the only way to make yourself feel superior to others for you is to crap on all the new players in a game?
Xd frist golden talents now silver talents.

Guess all depends of ktera patch, silver and golden talents buyables from bellicarium credits.
But pvp dont work 24/7 only at nights or weekends.
Guess wont be enough.
the last time i see that it was with danicia, seem she is another danicia :/
This kinda requires the CM to be interested in getting better or having more knowledge of how the game works.

Call me cynical, but an interested party would have already done some basic homework. The staff isn't going to be paid any differently for being an experienced/knowledgeable player. There's no inherent incentive. There's no consequence aside from a few forum critics you can dismiss with a hand-wave.

I hope I'm wrong, mind you; I'd love to see any CM more involved and willing to learn more about the game with a little help from the community. I just have a hard time imagining it happen.
warriors can get away with 250 crit factor, but you generally want to build about 270 (this is for guille btw, just add 50 crit factor when changing to ambush).
voidy wrote: »
Did I miss something recently? I don't really watch the streams but people seem really frustrated today all of a sudden.

Watch friday's vod and you'll understand.
NO Just get a new cm

You want to repeat the last 3 years for years to come? No. Don't hire another one. Stick with one and improve on it.
voidy wrote: »
Did I miss something recently? I don't really watch the streams but people seem really frustrated today all of a sudden.

KitTeaCup lacks of knowledge about the game and she is pretty much what we call a very casual player (a noob if you want to refer her like that), that makes her to trow many things that dont make sense and the same toxic group we ever have keeps their rant for every single mistake as if it was the end of the world.

Helping her to understand the basics of the game and later to get insight of the end-game from players perspective "playing" the game with her is the best offer someone has made and we hope she understand not all players in TERA are a bunch of whiny kids that always trows tantrums because they didnt got their candy.
Not sure why CU time would change to 1pm pdt, EME should put it at a time where majority of NA players will be available to play. Some people work 9am-5pm shifts and old CU time allowed them to play. Now a lot of people are gonna be missing out on CU because of this in NA--the target audience.
voidy wrote: »
Did I miss something recently? I don't really watch the streams but people seem really frustrated today all of a sudden.

I only watched a little of the stream but our CM was running SSHM with some of the other staff members, she was running as a brawler but didn't have any of her glyphs on so she kept dying a lot. She also didn't know much about gold or silver talents so a lot of people are pretty angry with her.

Personally, I could understand them being mad if they were actually doing a run with her, but they weren't so how often she died shouldn't really matter to them. Even so, I do feel she could benefit from starting a new character and leveling up with current players so she could learn about mechanics and glyphs.
They probably received a massive influx of similar tickets.
What I think they might be doing is trying to figure out how to handle it using a script instead of answering individual tickets, but I could be wrong.
us players demand justice on this outrageous "non-peek" time as the majority of us pvp goers prefer a late night pvp kill fest.

eme please listen to our prayers so we can go forth into battle to triumphantly stomp guilds in a friendly battle of CU at 6pm. (manifest wins again)
Did I miss something recently? I don't really watch the streams but people seem really frustrated today all of a sudden.
ElinUsagi wrote: »
@KitTeaCup You should not be shy on this and accept the offer. It is the best step you can take to improve yourself as a player and to know more about what issues plagues new players and veterans alike, not from whines and negative criticism but throught actual game experience.

Agreed. We could all pitch in (as per my other statement in the other thread) and direct you in the right direction.
@KitTeaCup You should not be shy on this and accept the offer. It is the best step you can take to improve yourself as a player and to know more about what issues plagues new players and veterans alike, not from whines and negative criticism but throught actual game experience.
NO Just get a new cm
https://imgur.com/a/bAJEWOZ
Click here for my suggestion.
YOU need to listen to the player base it's no wonder why noone likes you u are incompetent as A CM you guys made a player council and pretty tell them screw you you dont get to help incompetent cm learn the game also and stop being a little crybaby so over sensitive Have fun being hated by all Ps I know u will close this and prolly delete this thread and I will screen shot it
This thread may get locked, but it's not to rant or badmouth our current CM, not in the least. It simply to make an offer to our current CM, if this get's locked its fine but I hope they will at least take a few moments to read this before locking it.

Hello KitTeaCup, I have been playing Tera for a while now and while I am no expert I know my way around the game. I would like to extend a serious offer to you, that I feel would benefit the community overall.

I would like you and me to play Tera together, we could start a new character and level up together, you could choose the server it wouldn't matter to me. I'd love to mentor you and teach you about classes and what items do. I am not going to approach you in a negative manner like so many people seem to be doing but instead I'd like to offer you friendship. I feel it'd do you some good to pick a class and slowly level up with someone who has been around for a while.

I ask nothing in return I simply want to help you grow as a CM, besides it'd be fun to teach you about the low-level instances and help you learn mechanics of bosses.

I feel like moving forward this would be the best move as many people seem upset with the current situation. Of course, it is ultimately your choice but the offer is out there, same for anyone else wanting to start fresh and level up a new character I am always available just message me and I will see what I can do. Thank you.
so recently as in friday september 21st 2018 i asked on stream a simple question, how is eme going to deal with the lack of silver talents in game currently given that we just got new jewelry and heroic oath enchanting which requires huge sums of silver plates per attempt and a single plate requires 4 talents to craft. the cm on stream looked up into the air, bit her lip and then told me to look at the ss/sshm token shop for talents since golden talents are there. sadly i regret to inform you madam cm and eme employees talents are not in that token shop and atm there is basically no method of farming them in game for jewelry or gear so again i pose the question how do you all plan to address this issue?
@Denommenator @SingleBear @Halrath @KitTeaCup @CobaltDragon
ps: I cant wait to take a screenshot of my stop closing threads thread being closed
How about you address the issues discussed inside them and how you intend to fix them instead. Having a conversation with your playerbase goes a long way instead of trying to censor them and pretending the issue no longer exists when people will instead remain resentful and more discontent will spread outside the forums.
@KitTeaCup Here is some history of CU time issues neatly encapsulated in this thread for you, just in case you haven't already seen this.
Banks were a nightmare (yes, I made sure my banks on the servers being merged were manually organized - spent 4+ hours on this s**** post merge)

FWIW, this one is a "Will Not Fix" (or arguably "not a bug"). It's as intended because of how the merge script works (it does not consider the sort order) and there is no possible way to fix it at this point -- they don't know the original sort order. (Besides, at this point, plenty of people have already re-sorted manually.)

The other issues you mentioned are mostly apex and laurel related, and EME mentioned they've been sent to BHS for a resolution. Hopefully BHS provides a solution soon.

All we can do is wait on BHS.
all i ask is that our cm plays the game, thats it, play the game and you will see whats wrong with it.
And warriors are 3/2 too?
metagame wrote: »
voidy wrote: »
Can we not romanticize spacecats, though?
he gave us mongos so its a-ok

yes, but unfortunally i mainly remember him than it is under his management than tera enmasse quality fall to bottom pit, the 6 first month was good, after it was a decline
Relevant: Missing patch notes

I recommend making use of search function when you suspect any irregularities before making any posts.
too bad eme wont look at this at all
Naru2008 wrote: »
While I agree that the Community Manager, (KTC or otherwise) should know what they're doing, even to just a small extent, has anyone actually taken the time to try to explain anything to KTC in a serious manner when she expressed confusion, visually or vocally, or stated something incorrectly, or has everyone just face-palmed and meme'd (like we all know everyone does)?

When she first came around, and everyone asked about Fashion Coupons and she didn't know what they were, I took the time to explain what they were to her, in a rather detailed manner, both in a post on the thread the discussion was being held in, and then in a Private Message in even further details, to which she thanked me sincerely.

Yes, she should know this information. No, the people above her (SingleBear or Sean) aren't a substitute for her, but we all should be working together to help her, rather than against her.

Call me a white knight if you want. I'm actually more-so on the side of getting an informed CM, whether it be teaching KTC, or someone else, which I doubt the last one will happen on such a short notice. However, we can't be completely blameless for this, when we're just attacking the CM, rather than helping her. We're just making things worse.

Yes it should be a requirement that they play enough to at least understand basic stuff about the community, economy, materials (regardless what for), etc. but we can't expect them to play 24/7, and if the thing about the macbook being true for KTC, then her only time would be at work, and she likely has a hand-full of other responsibilities in the office, so her time would be limited.

How about we actually try to explain things to her she doesn't understand, before grabbing our pitchforks and torches and chase her out of town? Whaddaya say?

No? Oh. :(

but i thought they have a tutorial book to explain how tera work and she had 7 months to study it and to learn how it work and like someone explain she doesnt log often in tera, so she doesnt seem to take seriously her job

i am sure she is payed to play tera and to learn how tera work and to guide players in tera world, so it is not us to guide her, but her to guide us in tera, i am disapointed than after 7 months she wasnt improved her knowledge about tera
I feel like getting someone from player council would be best for a new CM, as majority of them play the game and know what they're talking about. At least then we would be able to have someone voice our concerns in the company. CMs as of late haven't been a voice for the player base as of late and as far as I can tell that's what they were meant to do initially.
Naru2008 wrote: »
While I agree that the Community Manager, (KTC or otherwise) should know what they're doing, even to just a small extent, has anyone actually taken the time to try to explain anything to KTC in a serious manner when she expressed confusion, visually or vocally, or stated something incorrectly, or has everyone just face-palmed and meme'd (like we all know everyone does)?

When she first came around, and everyone asked about Fashion Coupons and she didn't know what they were, I took the time to explain what they were to her, in a rather detailed manner, both in a post on the thread the discussion was being held in, and then in a Private Message in even further details, to which she thanked me sincerely.

Yes, she should know this information. No, the people above her (SingleBear or Sean) aren't a substitute for her, but we all should be working together to help her, rather than against her.

Call me a white knight if you want. I'm actually more-so on the side of getting an informed CM, whether it be teaching KTC, or someone else, which I doubt the last one will happen on such a short notice. However, we can't be completely blameless for this, when we're just attacking the CM, rather than helping her. We're just making things worse.

Yes it should be a requirement that they play enough to at least understand basic stuff about the community, economy, materials (regardless what for), etc. but we can't expect them to play 24/7, and if the thing about the macbook being true for KTC, then her only time would be at work, and she likely has a hand-full of other responsibilities in the office, so her time would be limited.

How about we actually try to explain things to her she doesn't understand, before grabbing our pitchforks and torches and chase her out of town? Whaddaya say?

No? Oh. :(

should it not be the other way around? the company should be the one explaining to us, they are the ones who interact with the korea devs, they are the ones who make these events. its what they are getting paid for, i cant go to work and ask a client to design a ups system or draw a schematic for a power system etc and they say hey i been here 7 months but no one taught me anything. same for a cm, you're supposed to be decently informed so as to atleast be able to interact with the community on a decent level. more so they are changing the stream to not be answering questions on stream and just show off preproduced news posts, so yea thanks for interacting with the players and just shove w/e they decide to show on stream down our throats and that'll be that.
I had 17,436/5,490 XP on my +9 Frostmetal Chest
When I upgraded it to next tier Stormcry, XP becomes 0/4,244.
Like WTF? When did this change?
Give me my XP BACK!

eM5RDEP.jpg
ry21pwz.jpg

Lol well may be true about the poor quality, but who want to jump into this kind of crappy position to turn things around.
voidy wrote: »
Can we not romanticize spacecats, though?
he gave us mongos so its a-ok
Can we not romanticize spacecats, though? Shadowbanning was rampant when he was CM, and he didn't know anything about the game either. Dude used movespeed crystals on his pve slayer. Not saying he didn't do some cool things, but let's just be real.

Frankly, EME's lucky anyone is willing to work on this title at all in its twilight years. Doubt you're gonna get what you're looking for, sorry dude. I do think they'd have a wider selection if they were willing to telecommute for talent, but it doesn't seem so.
While I agree that the Community Manager, (KTC or otherwise) should know what they're doing, even to just a small extent, has anyone actually taken the time to try to explain anything to KTC in a serious manner when she expressed confusion, visually or vocally, or stated something incorrectly, or has everyone just face-palmed and meme'd (like we all know everyone does)?

When she first came around, and everyone asked about Fashion Coupons and she didn't know what they were, I took the time to explain what they were to her, in a rather detailed manner, both in a post on the thread the discussion was being held in, and then in a Private Message in even further details, to which she thanked me sincerely.

Yes, she should know this information. No, the people above her (SingleBear or Sean) aren't a substitute for her, but we all should be working together to help her, rather than against her.

Call me a white knight if you want. I'm actually more-so on the side of getting an informed CM, whether it be teaching KTC, or someone else, which I doubt the last one will happen on such a short notice. However, we can't be completely blameless for this, when we're just attacking the CM, rather than helping her. We're just making things worse.

Yes it should be a requirement that they play enough to at least understand basic stuff about the community, economy, materials (regardless what for), etc. but we can't expect them to play 24/7, and if the thing about the macbook being true for KTC, then her only time would be at work, and she likely has a hand-full of other responsibilities in the office, so her time would be limited.

How about we actually try to explain things to her she doesn't understand, before grabbing our pitchforks and torches and chase her out of town? Whaddaya say?

No? Oh. :(
Kirasaka wrote: »
And didn't another player point out in a thread she didn't know how to announce in server chat saying it was difficult because it was region locked or something....wtf really wtf. It just seems EME hired someone to just show consistent hype with puns thrown in.

Yeah she thought that global chat was shared by NA, EU, KR, JP and TW.....

I don't know why EME allows this to keep on continuing. They have under 100 views per stream. Its been months since she got hired on as a CM, how does she not know how server chat works? With how EME runs things, I surprised they all haven't been laid off yet. They have a good game but the management team is beyond horrible. They hardly spend time in the forums and prefers to sit in discord. It just seems NA is a copy and paste from Korea and if we have problems just deal with it I guess. Lately I haven't had the motivation to play TERA after the merge. I don't see a future for TERA and haven't spent money on the game for months.
And didn't another player point out in a thread she didn't know how to announce in server chat saying it was difficult because it was region locked or something....wtf really wtf. It just seems EME hired someone to just show consistent hype with puns thrown in.

Yeah she thought that global chat was shared by NA, EU, KR, JP and TW.....
Khernz wrote: »
No, this isn't a petition to fire our CM. You'll probably just go and hire yet another clueless one to be fired within a year anyway, as you've done for the past how many CMs now? MAKE THE CM LEARN THE GAME.
One that actually plays the game? And no, not in the sense of "Oh I logged in this character I leveled once upon a time back on 2015" kind of play, one that actually knows what's going on. One that has a single clue what drives the economy and the game, one that actually takes the game seriously when showcasing something.

I tuned in to the friday stream and it was horribly embarrassing. Kiteacup wasn't taking the game even 1 spec seriously, having 0 clue, and I mean literally 0 clue, on how to play the class, no clue on ANY mechanics, just straight up faceplanting huge [filtered] red aoe circles. Now this isn't a matter of skill difference, it's simply a matter of the person giving half a [filtered]. This goes to show me and everyone who was watching that she gave actual 0 [filtered] about the gameplay and the dungeon the stream was literally dedicated to showcasing. The only thing the stream showcased was her inability to take the game of the community she is supposed to "represent" seriously. It was nothing but insulting. Mind you, spacecats had his ups and downs, but back when he did his FIHM showcase runs, everyone had fun, he was horrible at the game, but we could visibly see he was taking it seriously and making it a conscious effort to learn and improve from the mechanics he was seeing for the first time. Kiteacup? None. You people over at EME kept throwing out the excuse of "we're just having fun" "if you don't want to see us having fun, leave", yet you fail to realize fun and actually taking the game seriously are not mutually exclusive. All it shows me is that you lack the sheer basics of how to manage and represent the game. Not everyone in your community is a fresh level65 velika erper in guardians doing RG and KD once in a blue moon.
Secondly, I think it's pretty evident from a recent meme video published about Kiteacup's response to the silver talent problems that you EME as a whole are turning a blind eye to the issue, or she simply has no clue about anything in this game. For those unaware, a question was asked about what is going to be done about the silver talent issues, and Kiteacup responded after moments of silence and dumbfoundedness to look in the SS token shop. The token shop where nothing is worth your time.
This is insulting.

I'm not suggesting you hire or transform into a moongourd pve neet, or become kamizuma junior, but AT LEAST have the decency to have some up to date respectable knowledge about your game. Play the [filtered] game. Spacecats made a conscious effort to play TERA on his days off on stream, what are you doing? Stop expecting player council to be an extension of your self and expecting them to be your complete guidance to every little aspect of the game. ITS YOUR JOB. Know the [filtered] game you're hired to be a representative of the community for.

Some people care about the game. Some people actually play the game. What you're displaying is insulting. Maybe not to the entire community, but to your community nonetheless.

I agree with you 100%
In previous streams she has said lancer was top dps......wtf....really wtf...maybe top tank and def but really dps? If you don't know, don't make wild claims just say you don't know its better than making stuff up.

And didn't another player point out in a thread she didn't know how to announce in server chat saying it was difficult because it was region locked or something....wtf really wtf. It just seems EME hired someone to just show consistent hype with puns thrown in.

Since were looking for a new CM can we look for a new product manager too? Seems TERA started to go down when Seandynamite took over, the guy that only plays elin gunners has no idea what the player base is or wants. He said he used to work for Arenanet but I think Arenanet let him go, can't imagine GW2 having a employee like him around.
Xenomaren wrote: »
theres plenty of viable candidates for a CM with a brain on the Player Council. Hell, from what I hear, Player Council actually has damn good input for the game, but why would Singlebear listen to them? It's not like they actually play the game, amirite?

From what I've heard, a member of the player council did apply and he got turned down because he had no experience as a cm. One would think playing the game would have made him far more qualified than what we ended up with but what do I know.
sanj66 wrote: »
from what ive seen in forums, counterpoint has more knowledge of the inner workings of tera than staff....hire him.
counterpoint for cm 2018.

i would pass on him as well, its always i am right you are wrong no middle ground behind a facade of words. but lets not stray from the topic i would still rather someone from eme respond to the question i asked on friday on the stream.
good luck getting that answer in tera forums here lately. you would be better off asking on twitter or some other social media site. staff rarely comes on forums to answer serious questions. the days of the cat are long gone
Jerichow wrote: »
Zestroia wrote: »
Kirasaka wrote: »
KitTeaCup doesn't even know what Silver/Golden talents are or what they are used for. Why would you think asking her is a good way to solve the problem.

Why do I have a serious feeling that you are actually serious and saying the truth instead of trolling here?

Because many of us still remember Danicia, the "still lvl 60 2 years after the level cap was raised to 65" GM from the old forums back in 2016-ish era that knew nothing about the game but was still in charge of it.

the all time worst cm in my opinion.
from what ive seen in forums, counterpoint has more knowledge of the inner workings of tera than staff....hire him.
counterpoint for cm 2018.

i would pass on him as well, its always i am right you are wrong no middle ground behind a facade of words. but lets not stray from the topic i would still rather someone from eme respond to the question i asked on friday on the stream.
Vinyltails wrote: »
Or ask here where everyone can see and get multiple view points

that would be my suggestion as well. it all depends on what answers you are looking for. the op could be wanting to know what were the type of horses you could choose from in lumbertown, or about an old dungeon. who knows.
from what ive seen in forums, counterpoint has more knowledge of the inner workings of tera than staff....hire him.
counterpoint for cm 2018.
They still used to make news posts on the main website for each thing thats going on though, EME is just getting lazier tbh.
theres plenty of viable candidates for a CM with a brain on the Player Council. Hell, from what I hear, Player Council actually has damn good input for the game, but why would Singlebear listen to them? It's not like they actually play the game, amirite?
Khernz wrote: »
No, this isn't a petition to fire our CM. You'll probably just go and hire yet another clueless one to be fired within a year anyway, as you've done for the past how many CMs now? MAKE THE CM LEARN THE GAME.
One that actually plays the game? And no, not in the sense of "Oh I logged in this character I leveled once upon a time back on 2015" kind of play, one that actually knows what's going on. One that has a single clue what drives the economy and the game, one that actually takes the game seriously when showcasing something.

I tuned in to the friday stream and it was horribly embarrassing. Kiteacup wasn't taking the game even 1 spec seriously, having 0 clue, and I mean literally 0 clue, on how to play the class, no clue on ANY mechanics, just straight up faceplanting huge [filtered] red aoe circles. Now this isn't a matter of skill difference, it's simply a matter of the person giving half a [filtered]. This goes to show me and everyone who was watching that she gave actual 0 [filtered] about the gameplay and the dungeon the stream was literally dedicated to showcasing. The only thing the stream showcased was her inability to take the game of the community she is supposed to "represent" seriously. It was nothing but insulting. Mind you, spacecats had his ups and downs, but back when he did his FIHM showcase runs, everyone had fun, he was horrible at the game, but we could visibly see he was taking it seriously and making it a conscious effort to learn and improve from the mechanics he was seeing for the first time. Kiteacup? None. You people over at EME kept throwing out the excuse of "we're just having fun" "if you don't want to see us having fun, leave", yet you fail to realize fun and actually taking the game seriously are not mutually exclusive. All it shows me is that you lack the sheer basics of how to manage and represent the game. Not everyone in your community is a fresh level65 velika erper in guardians doing RG and KD once in a blue moon.
Secondly, I think it's pretty evident from a recent meme video published about Kiteacup's response to the silver talent problems that you EME as a whole are turning a blind eye to the issue, or she simply has no clue about anything in this game. For those unaware, a question was asked about what is going to be done about the silver talent issues, and Kiteacup responded after moments of silence and dumbfoundedness to look in the SS token shop. The token shop where nothing is worth your time.
This is insulting.

I'm not suggesting you hire or transform into a moongourd pve neet, or become kamizuma junior, but AT LEAST have the decency to have some up to date respectable knowledge about your game. Play the [filtered] game. Spacecats made a conscious effort to play TERA on his days off on stream, what are you doing? Stop expecting player council to be an extension of your self and expecting them to be your complete guidance to every little aspect of the game. ITS YOUR JOB. Know the [filtered] game you're hired to be a representative of the community for.

Some people care about the game. Some people actually play the game. What you're displaying is insulting. Maybe not to the entire community, but to your community nonetheless.

you ask too much, the cm you want left in 2015 :/
If this festival drop golden talents would be the best, but never going to happen
I like your art! :) You have a nice style especially the way you color.
Give this person the rightful EMP they won. :/ frickin mEME.
Koikoi wrote: »
I think EME should have a community poll like they did with the naming of servers.

The game and the players have greatly changed in 2 years. I do NOT believe that time frame still works best for the "majority" of players.

I concur with you, if CU schedule can be readjusted then it would be best to make a community poll.
i was the person that asked the question on stream about the silver talent issue, tbh i am still waiting on an answer, the token shop she refered to does not contain talents or enchanting mats except if you count a diamond for 60 tokens.... with awakening part 2 on the horizon which means either heroic oath enchanting will soon follow or possibly be bundled with it i asked a serious question i am sure a lot of you are asking ourselves, how are we going to get that much silver talents to enchant gear after having to upgrade jewelry. there are ways to farm talents in game, iods even off double vg gives like 100+ per char, bg boxes give golden talents as well at a decent rate but where do we farm silver talents? its rare in bg boxes i farm bgs almost all day everyday open a few hundred boxes per day and i am lucky to see one silver talent jackpot from them and its just enuff to get like what 9 plates?
I think EME should have a community poll like they did with the naming of servers.

The game and the players have greatly changed in 2 years. I do NOT believe that time frame still works best for the "majority" of players.
She does not even own a PC from what I've heard and seen on streams. Only owns a Macbook. No wonder she can't learn the game she doesn't even own a computer that can play it lmao
LancerJiva wrote: »
Mousington wrote: »
I honestly don't remember CU ever being in the afternoon PDT or EDT wise. It was always around if not after dinner hour EDT.

It has INDEED always been in the evening. Around the 7pm-9pm time frame.

I don't remember either being at noon, first CU were like 3 pm PST then it got moved to 5 PST or something like that.
Aryd wrote: »
Uhhh guys... I'm in EDT, and I've been doing my daily routines (which include CU) at about 1-2pm EDT, for weeks now? Before the merge anyways, After the merge everything's been wonky, but yea... It's not "Always been at 6pm PST"...

I'm not sure what game you've been playing, but CU has started at the same time every day since the first day it ever actually started. ZKIrdsZ.png
There's a picture of the VERY FIRST CU on 10/12/2016, which started at 8pm CST (6pm PST)
5pQzh8I.jpg
There's CU on 9/8/2018 (second to last before server merge) also starting at 8pm CST (6pm PST)
AEpy0kk.jpg
And there's the CU from yesterday (first CU after server merge), which started at 2pm CST (12pm pm PST)
I'm guessing Day light savings moved the 5PM to 6PM.

7tFSdew.png
Here is an old post by one of EME's previous staff members. This is when I believe the time was changed to 6pm

Treeshark (Producer)10/07/2016, 08:22 PM
Hi Everyone,

As Spacecats previously stated, we will be cancelling this Saturday’s Civil Unrest. Instead, we will be having a double drop weekend on dungeons and power hours for battlegrounds all weekend. You already knew that. I am here to say that we did find the cause of what is going wrong with CU, and are testing a fix right now. Instead of rushing this out sometime today, we are going to spend more time testing this and push out the patch on Tuesday’s maintenance. Following that, we will hold a test Civil Unrest time on Wednesday at 6pm Pacific Time for all servers. We will not be revoking the rewards from this Civil Unrest, so it will be very much real. If Wednesday is successful, and I expect it to be, we will have Civil Unrest back on Saturdays, but at a different time of 6pm Pacific Time. The pot for Civil Unrest will be replenished and doubled for that Saturday. Following that CU, the pot will go back to normal and accumulate as intended. As far as the time goes, this was changed from 7pm to 5pm based on feedback, but we will keep listening and adjust if needed. The only housekeeping point I have, is that on Tuesday there is a chance that your towers will be gone, and you will have to place them again. Thank you for your patience on this matter, and especially to the guilds on Fey Forest for cooperating during the testing times this week.

One more note: if you are in Florida or in the path of Hurricane Matthew, please heed the mandatory evacuation order and go somewhere safe. When Disney World closes, you know s#@% is real.

Thanks,
Treeshark

@KitTeaCup
Mousington wrote: »
I honestly don't remember CU ever being in the afternoon PDT or EDT wise. It was always around if not after dinner hour EDT.

It has INDEED always been in the evening. Around the 7pm-9pm time frame.
I think Singlebear is another person that doesn't play the game, yet is for some reason making almost all decisions for the game. He continues to make decisions like constantly pumping more and more gems into the game instead of talents, item sinks like crafting kits, or things like double drops so people can get more veils, essence, etc.

The funny thing is he has a council of players that can advise him, yet he says things like he's convinced that his way works best, despite multiple people telling him otherwise even though he has extremely little actual experience with the game.
i love the controls on the pc the ps4 controls suck and zoom in mode sucks.Like on pc i tap up on ps4 joy stick on my PC and i can zoom in and move my skill bar to top of my screen and move my dam fat hp mp bar to the top.In short i want them to make the control setup on the ps4 just like the PC or alot players i think will quit playing tera and its pretty dam dead right now as they can see sadly.So i dont they wont listen or give a [filtered] so there game on ps4 will flop and die fast as they can view with there own 2 eyes.I beleave i made my point.
I remember the merge QA stream, Cobalt was answering all the questions. Because Cobalt actually plays the game and knows what people are talking about
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