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Viewing dev posts for topic: what-exactly-can-you-do-for-us-the-community
when you first became the Community Manager you made a lot of PvPers excited because you said you also wanted to experience the PvP of Tera and help its community. Sadly though the only PvP event I remember you doing was on CH server, a none PvP server :/ that's not exactly helping the already hurting PvP community.

I think about that a lot. There have been some small events on other servers but nothing like I originally wanted. I'm very much open to supporting player-organized PvP events. Please message me if you're interested in running something for your server!
A95K5X4LDY wrote: »

my 2cents

1. Streaming - Lot of the players in the tournament will stream it themselves. Just stream the semi + finals or even just the finals from EME's end.
2. Use the WH server for hosting the tourney.
3. DDoS was a problem, but thats on the players, not EME's fault. Nothing EME can do about it. It's the player's fault for having their IP's revealed and getting DDoSed individually.
4. Ultimately its up to u, even if planning it takes months, as long as it happens ppl will be happy. Try getting denominator involved, or any of the veteran tera staffs that were around for the tournaments in the past to help out.

Thanks for the reply. I like the idea of encouraging the players to stream it, and I've even thought about bringing in community shoutcasters for something like this.

WH server no longer exists. It was a short term test environment. RIP.

DDoS might be the fault of players, but it's still a potential problem. It's not the blame I'm worried about. More like I'd hate to set everyone up for disappointment just because a few jerks want to ruin the good times. From what I've heard, the concern might not be as great as I think it is on this point (some things have changed from before regarding the way people's IPs were exposed.) It's still on my mind though.

It would totally take multiple people from the EME office. Even with months of planning I couldn't hope to achieve it myself. There have even been times were I was super ready to begin, and it turned out other departments were slammed (heh) with work. It will need to happen at the right moment.
EpicCookie wrote: »
Geletron wrote: »

5. I've worked on a few publisher-driven events while at En Masse. Kira's potion shack, the golden gift boxes, Bamkiller, Skyring Slam, and Canyon Clash were all events that were created and developed at En Masse. We told Bluehole about these events before we started them and we reported to them on how they performed.

Hope that helps answer a few questions.

How about making Skyring Slam and Canyon Clash (Hopefully with Non-equalized gear) a thing again? Now that PvP has been brutally murdered, this would make the PvP community semi-happy for a while. @Geletron @Spacecats

I knew the second Geletron mentioned Skyring Slam and Canyon Clash that there would be a request for it! I'm shooting him an evil look, but he's behind several people and now Denommenator thinks I'm looking at him weird.

It comes up every once in a while, and I know those are really awesome events that the community enjoyed in the past. One of the players we met up with at PAX East even grilled me about it ;D

I'll try to basically repeat what I told him - there is quite a lot of work, expectation, and overall baggage surrounding Canyon Clash and Skyring Slam. Since I started at EME roughly a year ago, there have been multiple times where I intended to start planning one but quickly hit a brick wall. I'll keep trying. Here are some of the difficulties I'm referring to....
  • Streaming. The past events were giant multi-hour streams with commentary. They were also weekend streams. I'm not sure players would go for a variation that didn't include streaming the whole tournament, or at least the finals.
  • Server setup. Both need a separate event server to be spun up, with characters created and items set up to allow some kind of character customization and gear. Otherwise we would have to choose one of the five TERA servers to hold the event, excluding PvPers from the other servers.
  • DDoS attacks. They plagued the final Canyon Clash, and made for a generally unfun experience for those involved. There's a risk that would happen again and all our efforts would be wasted.
  • Bandwidth. When Tonka ran Skyring Slam and Canyon Clash, the community team was bigger and he was able to focus solely on planning them for weeks. Minea handled forums and Harmonia handled socials and a bunch of other things. At the moment I'm the sole Community Manager for TERA. I feel like I would have to sacrifice time towards other community projects in order to make it happen. The temptation is still there but I'd hate to forego an in-game event like invasion or Mongo, a community contest, preview stream, or anything else. I would also not accept a 1/2 effort Canyon Clash. I'd want to do it right with my full effort towards making it excellent.


Hey all! Matt Denomme here, Product Manager on the TERA Console project. In response to your questions:
Killstyle wrote: »

1) Do any of you have direct or indirect with BHS at all? (phone calls, text message, instant message, e-mail, etc.)

I'm doing 2-3 nightly meetings a week with a specific team at Bluehole. We're working on the project schedule, build development, business strategy, localization, certification, marketing...the works! We talk over video conference, email, and right now a lot of Kakao Talk.
Killstyle wrote: »

2) How often do you communicate with BHS? (Is it daily, weekly, monthly or just whenever BHS feels they want to contact you?)

I communicate with Bluehole daily via email and 3-4 times a week over video conference or on the phone (or Kakao).
Killstyle wrote: »

3) Does BHS ever make you feel like what you conveyed to them was understood and that BHS would try to make it happen, whether in a minor or major way? (i.e. minor = "We might be able to do something like that but not all of it" or major = "[filtered] yeah we can do that. Great idea!")

The cooperation level between En Masse and Bluehole on my project is very high. We are very much approaching the console project as partners and we exchange a lot of opinions, feedback, requests, and creative solutions on a daily basis.
Killstyle wrote: »

4) Is Enmasse allowed to alter the game at all? (i.e. Content, armor skins, weapon skins, mounts, etc.)

We don't typically alter the game art, though we've influenced the design of some cosmetic items in the past and contributed feedback to the design of some gameplay systems.
Killstyle wrote: »

5) Does Enmasse make their own events or does BHS have a say?

Potion shack is entirely an En Masse creation. We conceived the idea, developed the tech, created the art, configured the event, and deployed it.

I personally designed last year's "Velik's Grand Hunt" event (not my best work) as well as the Secrets & Shadows letter event. Along with the team, I designed the events, configured them within the client, tested them, promoted them, and ultimately maintained them while they were live.

Beyond those two in-game events, I've contributed to many store promotions (Golden Gift Box, Black Friday, etc.)
Here's my answers to these questions:

1) Do any of you have direct or indirect with BHS at all? (phone calls, text message, instant message, e-mail, etc.)

Direct. Email, instant messaging, and videoconferences when necessary. I'd like to add more to this since I'm so wordy in the rest of this post, but ... yeah, lots of direct contact, but the majority is indirect as a result of the time shift challenge.

2) How often do you communicate with BHS? (Is it daily, weekly, monthly or just whenever BHS feels they want to contact you?)

I contact them multiple times a week with questions, updates, feedback, etc. They do the same. We have a very open back and forth dialog between EME Product Management and the BH Publishing/Release team. We have a standing weekly meeting to go over the important topics that might need more time and bandwidth than a single email. The timezone difference makes it difficult, especially in the summer months, since the overlap between offices is almost nonexistent. But I've worked with people in different time zones for years, and it's just the cost of doing business internationally, and you learn to work with it and around it.

3) Does BHS ever make you feel like what you conveyed to them was understood and that BHS would try to make it happen, whether in a minor or major way? (i.e. minor = "We might be able to do something like that but not all of it" or major = "[filtered] yeah we can do that. Great idea!")

I can't speak for the relationship everyone else at EME has with BH, but my experience so far has been that is absolutely the case. I've been told when an idea is really good, I get told when they think an idea is pretty terrible (and why), and if they are dubious about an idea, we talk it out. I've also been given ideas by BHS that I initially resisted, but after talking it over, I came around to their idea as one worth trying.

4) Is Enmasse allowed to alter the game at all? (i.e. Content, armor skins, weapon skins, mounts, etc.)

This seems like it should be a yes/no answer, but that would give you a false sense of what we can do. The specific things you list, especially in-game content, are not things we control. As the publisher, we are publishing the things that get created for TERA. Items like the Dragon Armor Costumes are created by Bluehole, and we determine how we make them available to the players. So in that sense, we are "altering" the content. What I think you're really asking is whether or not we can directly change things in the game, add new things, and generally access the game's assets or code at a source level. For that, the answer is "absolutely not". Just like any other publisher of TERA, we are sent a game build, and that's the game build we ship to our players.

But on the THIRD hand (I'm running out of hands, folks..) we do have the ability to make changes in-game with our tools, to do things like run the events where dungeon bosses drop additional loot, or the community Mongo event, or Kyra's Pop-Up Potion Shack, etc. I suspect that level of tweak isn't quite what you're going after with this question, but I wanted to give as much context as possible, because a simple yes or no to this question would be super misleading.

5) Does Enmasse make their own events or does BHS have a say?
As the publisher for TERA in North America, we make all the events. We often get sent event tools and opportunities (like the Valkyrie Name Reservation Event) that enable us to set up events that we couldn't have done before, but ultimately we make the choices we think are the best fit for our players and our region. We do pass the event design and schedule back to Bluehole for their information and to get their feedback, and they will sometimes give us suggestions on things we might want to change, but in my time here we've got a fairly free hand to execute events in the manner we think best fits the NA playerbase.
This is a question we've answered in a few different places. It has come up during the Twitch stream more than once, where we tend to answer specific questions relating to our process, and I'm pretty our CEO Kimmander addressed this in different ways during his last Reddit AMA (it's been a little while now but you can still read his answers here).

There are a lot of things to explain, so rather than writing a book let me attempt to summarize and see if you have follow up questions about our process...

- Product Managers own the majority of tasks related to their game. Each game has its own PM. Noesis and Halrath are the current Product Managers for TERA, and they communicate most with Bluehole, both through daily e-mails on a variety of subjects and a weekly late night phone call (to account for the time difference). Primarily their job is to make sure updates are implemented in a timely manner, in-game events are planned/maintained, items are properly added to the game & store. They keep track of each build and work closely with Writing and QA to assure they arrive on time. They also coordinate with Creative and Marketing to make sure announcements go accordingly.
- Community team has multiple tasks as well, including community contests, Twitch streams, feedback collection (that includes a lot of things), social media (also a lot), event planning (in conjunction with Product Management), announcements, and advising other En Masse teams on what the current community concerns are.
- Quality Assurance (QA) and Writing work to localize incoming content and make sure it is functional according to the notes sent by the developer. This is a gross under-explanation of the various things involved in this process. Writing also handles news posts and a lot of written content used for e-mails. As part of the localization process they create a lot of TERA lore based of the original Korean (and in fact Bluehole uses that lore to create content in return. It's a relationship.).
- Platform handles our web presence along with a lot of backend features like En Masse accounts, delivering things through the account system (these things go to Item Claim), and creating web pages. They're always busy and they've been known to work miracles. Geletron went into WAY MORE DETAIL and beat me to the punch posting in this thread.
- Creative makes pretty much every image and video you see on our site. Sometimes they're original work, and sometimes they combine various assets delivered by the developer.

I definitely left some things out, but I think this gives you an idea.

I'm actually planning to have various members of the En Masse staff on the weekly Twitch stream throughout May so you guys can ask questions and get a good understanding of who we are as a company and how we go about our daily process. I'd really like to hear any requests you guys have as far as who I should try to get on the air and what I should ask.
I'm the technical producer for En Masse Entertainment. I handle the account management, billing, and integration for all our games. While I do work with a number of developers at Bluehole, I do not work directly with the TERA PC development team or with the TERA PC producers. Here are my answers to your questions:

1. I have between 1-4 weekly calls with people working at Bluehole. Most of my contact is with their tools and platform development teams. We are working together on bringing TERA to Xbox and Playstation so we have a lot of discussions on how to integrate our account systems with Microsoft and Sony and how to handle item purchases and delivery.

2. Multiple times per week in person and nearly every day via email.

3. I have a good relationship with the people I work with at Bluehole. For example, I didn't have an available front-end web developer to complete a project on time so they loaned me a developer for a week so I could meet our deadline. I have a few members on my team that speak both English and Korean so it is possible for us to discuss complicated technical concepts with them.

4. We do not have access to the TERA PC source files so we are limited in what we can change for the game. Every region that publishes TERA gets their own build with certain features enabled or disabled. We are able to make changes to in-game vendors, to control when events start and end, and to localize items in the game.

5. I've worked on a few publisher-driven events while at En Masse. Kira's potion shack, the golden gift boxes, Bamkiller, Skyring Slam, and Canyon Clash were all events that were created and developed at En Masse. We told Bluehole about these events before we started them and we reported to them on how they performed.

Hope that helps answer a few questions.
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