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Viewing dev posts for topic: unknown-error-occured
As an update, PS4 NA might be getting a 3rd Server at the rate things are going.
ArcaneDog wrote: »
> @CobaltDragon said:
> The second PS4-NA server is now up! If you're in the queue, hop out and log onto the new PS4 NA server!
And EU?!
EU had a second Server originally, while NA didn't.
If you're meaning the PS4 EU Login issues, that is something we're still monitoring and should hopefully have the resolution coming soon.
The second PS4-NA server is now up! If you're in the queue, hop out and log onto the new PS4 NA server!
PS4 NA is seeing massive amounts of logins right now. Too soon to call it "fixed" but we're hopeful.
PS4 EU is still having issues, so we'll check stability of PS4 NA for a bit, and then might apply the same changes that were made.
NA Server has been restarted.
The Servers for both NA and EU PS4 have been confirmed to be letting in more than before, which is at least some progress, however I don't think this implies we're 100% in the clear, imo.
For those on PS4 EU, can you please try exiting out of TERA ( closing the App ) and then restarting it.

Any progress in getting past Title or Server Select now ?
Tarroath wrote: »
> @CobaltDragon said:
> We were trying to avoid it, but we're going to now go the route of doing a full PS4 NA restart.

What's the approximate time for restart and how long untill its back up?
Can't say for sure, but I believe it's an expected time of around 15 minutes after the restart occurs.
We were trying to avoid it, but we're going to now go the route of doing a full PS4 NA restart.

What about PS4 EU most haven't even been able to get to the sever select screen.
We're still looking into the issue for EU Players, don't think we've forgotten about you. ;)
There has been a steady stream of new PS4 EU players getting in, but it's still not quite where we need it to be, so improvements are being made.
lolwat wrote: »
We were trying to avoid it, but we're going to now go the route of doing a full PS4 NA restart.

As in a rollback?
No, simply bring the Servers down in a "Maintenance" then we'll bring them back Online.
We were trying to avoid it, but we're going to now go the route of doing a full PS4 NA restart.
Looks like it allowed some in, but still not quite the overall effect we had hoped for.
Your confirmations are important, and the information is helpful to the Teams that are actively investigating.
If you decide to retry, and still no luck, please try to include PS4 NA or EU in your comment.
Also, thank you all so much for your patience.
We're making progress with the issue PS4 player's have been seeing. It may not be 100% resolved, but it sounds like it might allow more players in if you fully restart TERA on your Console.
Looks like for PS4 NA, it just allowed another large batch in, but also seeing many getting stuck on Server Select.
RM3J36EH94 wrote: »
CobaltDragon , any chance of an update on how ya getting on over there ?
Last update I got was that we've got people chasing down a lead. What that means, or how long that could take is still unclear.
We'll keep pushing ourselves to the limit and get this taken care of.
Nanaiko wrote: »
Can we get an ETA please?

I want to, but honestly if I give you a number, and that turns out to not be accurate, the frustration level would go through the roof.
We're doing everything we can right now to resolve this, and hope it's as soon as possible.
We're still investigating what is going on, and when I have more information, I will be sure to let you know.
We're still working to resolve this issue.
I know it's annoying, so thank you all for your patience.
Thanks.
As far as I can tell, it's specific to both PS4-EU and PS4-NA.
We're aware of the error, and actively working to resolve it asap.
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