Hi there. After discussing with some folks in the customer support department, I wanted to give you an update. When tickets are filed under "Player Reports," there IS a form message that goes out in response because, unfortunately, there's nothing else we can state on the situation for privacy reasons.

That doesn't mean that these tickets are tossed aside. Customer Support does investigate further - they just want to let folks know that their ticket has been received with the response you got. When they go to review the ticket ticket you mentioned in more detail later, they'll find it's blank, and move on.

I'd urge you to please report this player, with the included screenshots that you mentioned to me via PM, so that appropriate action can be taken.