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Hi all,

First of all, I appreciate a lot of the comments from people in this thread, speaking your mind, and getting things off your chest. Unfortunately, yes, this thread is going to be closed because, for one thing, I believe the discussion has run its course. At this point many opinions have been expressed, there have been multiple EME responses, and while the conversation around hacks is far from over I think there are some good things to take away from this thread that I don't want to get buried by additional comments:
  • A lot of players blame En Masse and Bluehole for hackers ruining the game. Others blame the hackers. Some hackers blame other hackers and say they're "innocent hackers." There's a lot of blame to go around. At the end of the day, En Masse and Bluehole are doing what we can to rid TERA of the current hacking problems but we can't do it alone.
  • It's up to honest players out there to do TWO THINGS. 1) Think about what you choose to believe in the community. Everyone knows TERA players love rumors. Conspiracies are sexy as hell. DRAMA IS SEXY! But be smart about spreading information to people you know because there are a lot of factors especially when it comes to the issue of hacking. 2) Report exploiters and hackers when you see them. Create a ticket. You help En Masse and Bluehole (and the rest of the TERA community) WAY WAY more than you know. If you're reading this and you've recently submitted a support ticket with a screenshot or video reporting someone hacking the game - hi, thank you, I love you.
  • Each hotfix that Bluehole delivers to us, we implement. There will be more hacks to circumvent some of these fixes, and some fixes don't fix all the issues. There will be more fixes to block the hacks. It's an ongoing process that we care about very much. Until hackers decide they're tired of getting attention (and sometimes money) from TERA players, they'll keep doing what they're doing. Again, honest players out there are key to turning things around just as much as Bluehole's development efforts.

Finally, you'll notice that the person who started this thread originally titled "the situation is dire", Vindicting, has been banned.

That's because we've discovered that Vindicting is actually Bernkastel, a hacker known for developing and making a monetary profit from malicious software. Our team has confirmed this not too long ago the same way they confirm in-game hackers and associated accounts.

This thread was an attempt by him to influence the conversation around hacking and stir up drama within the TERA community. His game is pretty simple at this point - he's banned from TERA, we don't want him around, but so long as he can get attention and money from people he will continue to insert himself into conversations, anonymously or not, in either direct support of hackers or in less obvious ways, raising suspicion around En Masse's intentions, confusing our statements or forum replies by twisting words or poking holes in our meaning. It's amusing to him, and some players out there are more than happy to help him out because they either think it's amusing too, or they're bored and think hacking is cool.

I urge you guys to read back through Vindicting's comments in this thread and spot the ways he subtly has influenced the discussion, people's attitudes towards exploits, and how you can watch out for behavior like this in Discord chat, here in the forums (he and his friends can always make new accounts), and even in-game. This isn't the first or last account he has made. DO NOT start a Bernkastel witch hunt in these forums please, just take this as a rare opportunity to study subversive behavior and we can all move on a little wiser.

Last thing - there's an exciting new addition to the TERA community that should help you all stay in touch with not just EME staff, but each other. A new En Masse Discord server designed to let people hang out and chat no matter what game you play. A news post is going up today about it, but don't wait to hop in be some of the first TERA players to chat there!

Let this be your primary spot for chatting with other TERA players outside your guild Discord. We've got channels for each EME game, open voice channels to chat with in-game party members, and custom emojis. There are more cool things on the way that I've been discussing with the Discord staff - they're working on some really awesome developer/publisher focused chat features: https://discord.gg/MthDMfX

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On the other way, one of the mistakes i feel you are making is asuming ppl are helping bc "they are evil hackers". They are doing they contribution, because they legit believe they are helping the comunity and Tera in general. And the funny thing is that, when ppl believe (either true or not) that they are doing the right thing, they wont back off.

Please don't misquote me. I don't think hackers are evil.

I agree it's ironic that people who believe they're helping the game continue to harm it and allow others to harm it. It's also a bit sad to think about. You'd think getting every one of your accounts banned would send a pretty clear message that they should stop and go play another game, but until they do I'm afraid they'll continue to do malicious things and claim they're benevolent. For our part, we'll keep working with honest players and Bluehole, sharing what information we can, applying game updates as we get them, and banning hackers whenever possible.
Vindicting wrote: »
Spacecats wrote: »
Vindicting wrote: »
The difference is I saw a lot of screenshot evidence from their side but you don't have any evidence for accusing them. If I recalled one of the devs even used megaphone to communicate with you in game and offered to solve the hack but you banned him.

I get that it's hard to know who to believe. I guess I'm asking you to believe the ones that aren't causing all these problems for TERA players. They have more to prove as far as their good intentions go. For our part, we just want to make an awesome game that people enjoy. The more people enjoy the game, the more we all benefit. When people exploit and allow others to exploit... it only benefits the people making the exploits.

Also, it is hard to prove a conversation didn't happen. The onus for us is to ban and stop hackers whenever possible, not ask them if they can help us stop them.
It's hard to prove conversation didn't happen but it's easy to prove it did. Sorry if I'm being too sceptical but I'm basically asking you for some evidence since I saw a lot of screenshots posted by Meishu and others where they contacted you guys and you just ignored or dismissed them.

I know some people are interested in the who's right who's wrong thing but personally I think most of us players just want a peaceful resolution. I know the proxy devs were at least initially very open to discussion but now they all sound jaded. For us players if you can help implement some of their works that aren't hacks then it would really improve our gameplay a lot.

I think you're being skeptical in the wrong direction. I don't have any screenshots to show you. If you want I can go make a fake Discord account with Meishu's name and then... um... not have any conversations whatsoever with it. ;D

I've seen screenshots of entire discussions between people in random chat channels calling themselves Spacecats, Tonka, Noesis, Denommenator, and a dozen other people. If you want to PM me the screenshots you're talking about, that's fine and I can tell you what I think in private. Other than that I don't see how this conversation can continue in any way and it's kind of derailing the thread.
clfarron4 wrote: »

This was in 2015, when Bathysmal Rise and Sky Cruiser Endeavor were the top dungeons.

It's not memeslash, but it's a piercing projectile skill doing the exact same thing as memeslash.

Correct me if I'm wrong, but this Arcane Pulse exploit no longer works thanks to a game update, right?
Vindicting wrote: »
The difference is I saw a lot of screenshot evidence from their side but you don't have any evidence for accusing them. If I recalled one of the devs even used megaphone to communicate with you in game and offered to solve the hack but you banned him.

I get that it's hard to know who to believe. I guess I'm asking you to believe the ones that aren't causing all these problems for TERA players. They have more to prove as far as their good intentions go. For our part, we just want to make an awesome game that people enjoy. The more people enjoy the game, the more we all benefit. When people exploit and allow others to exploit... it only benefits the people making the exploits.

Also, it is hard to prove a conversation didn't happen. The onus for us is to ban and stop hackers whenever possible, not ask them if they can help us stop them.
Vindicting wrote: »
Spacecats wrote: »
Vindicting wrote: »
xoBarb wrote: »
Spacecats wrote: »
The only difference is that there are more programmers out there with a lot of time on their hands.

Anyone else volunteer to be a referral for these proxy devs resume so they can get out and focus on a real job instead of a game they're banned from?
From what I read on Discord they're all doing this part time. These mods are anything from PhD students to medical doctors, and Meishu even works at Discord.

Ah... I'd rather not comment except... nah. A medical doctor is not taking time out of their day to hack a free to play video game. Hackers can say they're Nobel prize winners. It doesn't make their hobby any more legit.
I think you have a very prejudice view on what a hacker can and can't be. A lot of people just have interest in hacking as a challenge in their spare time, and in my field of IT I think most of my coworkers would have "hacked" at some point in their lives. Even Bill Gates was caught hacking in his youth.

I think it's actually widely known in the TERA community that he's a medical doctor and he often helps out players interested in the field explaining the process to go through medical training and also shares a lot of stories and health stuff to discuss. Meishu doesn't post much but she's definitely a Discord staff based on Discord flair.

You might be right. Sorry if I came across as narrow minded. I guess the point I wanted to make was that real life circumstances don't change the fact that hackers hurt the health of a game like TERA. Being a doctor doesn't give you a free morality pass to do other harmful things.
Now that you are openly answering, is there any official statement about why a bug from 2015 now know as Memeslash wasnt fix in your "security update"? This is game breaking, but wasnt even touched on the patch, which was mainly aimed at dpsmeters and proxy in general, even tho Memeslash can be done WITHOUT PROXY (omg, crazy ik). So even if u made proxy/dpsmeters obsolete, bug will still be there. Any info on that particular subject? @Spacecats

If memeslash was made in 2015 it's news to me. The Valkyrie didn't even come out until this year. Granted it might be based off an existing hack, but then I'd question why people don't just use the original. You only see it with Valkyrie. Unless of course the original hack was made unusable by some kind of security fix.

As for a fix, Bluehole is working to address it further. There was a hotfix, but definitely not the last hotfix to ever combat hacks. In fact Denommenator was on last Friday's Twitch stream. You should check out that conversation if you want to see an open answer to the situation:
clfarron4 wrote: »
Spacecats wrote: »
\We have gotten no such offers. The e-mail is Community(at)enmasse(dot)com. It's public knowledge.

@Spacecats Wait, so you're telling me that making the suggestions in the Forums, Filing Support Tickets and Posting in Game Suggestions is not the correct way to contact En Masse Entertainment to share highly technical fixes to improve the TERA experience, but an e-mail address which is listed on a page that I would not associate with submitting such type of suggestions?

I can say that I certainly did not associate that page with suggesting highly technical fixes.

Okay.

No, that's not what I'm telling you. Sorry if my comment was confusing, but I'm talking about a conversation between hack developers and EME staff about collaboration with programmers that develop hacks. No such conversation was initiated by anyone creating hacks.

The forums, support tickets, and game suggestions are all places people can go to post bug reports and ideas for fixing/adding game features. There's no information there about circumventing TERA server security, and if there was it would have to be deleted.
Vindicting wrote: »
xoBarb wrote: »
Spacecats wrote: »
The only difference is that there are more programmers out there with a lot of time on their hands.

Anyone else volunteer to be a referral for these proxy devs resume so they can get out and focus on a real job instead of a game they're banned from?
From what I read on Discord they're all doing this part time. These mods are anything from PhD students to medical doctors, and Meishu even works at Discord.

Ah... I'd rather not comment except... nah. A medical doctor is not taking time out of their day to hack a free to play video game. Hackers can say they're Nobel prize winners. It doesn't make their hobby any more legit.
EDIT - Changed thread title from "the situation is dire" to something... slightly less click-baitey.
First off,
Vindicting wrote: »
2. Communicate with proxy devs and community.

You are out of your flippin mind if you think a game company has to communicate with anyone who has created a tool/utility/program/api/whatever that breaks their own terms of service, especially when their official policy is NO add-ons and they have no formal add on/mod support. Just because blizzard chose to do it doesn't mean any other company has to, nor does it mean it is financially feasible for a game that has such a different population from the largest mmo ever created.

I'm not even going do address "fix the packets." You have a clear misunderstanding of how a computer works if you think it is not a simple task to identify and view packets from anything sent to your machines. There's freaking FAQs on Microsoft's website for crying out loud.

It's not unheard of, especially when it comes to a game developer. We're the publisher, so mostly we pass on information to the devs in Korea. I know the narrative a lot of hackers out there try to spread around is "I tried really hard to help them, but now I HAVE TO HACK!"

We have gotten no such offers. The e-mail is Community(at)enmasse(dot)com. It's public knowledge. Anyone who is smart enough to hack the client is smart enough to e-mail that address. They'd rather tell players that they took the high road than actually attempt to help. And no, responding to a customer support ban notice for hacking with "if you unban me, I'll solve all your problems" doesn't count as an offer to help.
Secondly,
clfarron4 wrote: »
Bunch of meaningless drivel.

You keep bringing up how EME can fix the code, change the skill, do a revamp for multi-hit or charging skills to address ping, etc.... How many times do we have to say... EME can't do that. Only BHS can. Until you get that in your head, you're going to keep saying all of these pipe dreams. The player council discord?? Do you think BHS even gives a flip about that?

EME is the publisher and distributor for NA. Not the developer. 5 years after TERA's release and you still can't figure that out.



Well you're right BHS is the one that develops hotfixes to stop hacks... but... I mean... you could be a little more polite about saying it :p
Vindicting wrote: »
...also vindicting people know how to proxy and such it's not hard and you need to stop perpetuating this I'm sure they know the games going to die soon if they don't fix it multiple threads will not solve this.

No too long has the forum been completely detached from what's actually happening. The forum is an echo chamber and only get info months after it appears on Discord and days after it appears on reddit. We need to let EME understand the gravity of this situation and not just live in the forum echo chamber where news is slow and whiteknights are the norm.

Trust me, we're not just reading forums all day. We talk to folks in-game, in multiple Discord servers, in Player Council, and in our Twitch chat. In fact we just started a new EME Discord where players can talk about TERA without the fear of constant proxy chatter, hate speech, or harassment for disagreeing with people. Come hang out with us: https://discord.gg/MthDMfX
Well, great first memeslash and now this how much longer will they keep making stupid mistakes and destroying this game piece by piece I don't get it. Back in 2012-2016 there were not as many people exploiting the game as they are now. If they did exploit they were hidden under ground where the light did not shine out of fear of retribution of getting banned or facing the wrath of the mighty Tonka or the Treeshark.

Tonka and Treeshark weren't responsible for banning anyone. The team that handles this has remained relatively the same, and they continue to ban people. The only difference is that there are more programmers out there with a lot of time on their hands.
But these days now in 2017 hackers and proxy players will openly admit "yeah I'm hacking/using proxy deal with it. " then expect no consquence to be given or any at all. They will find new ways to exploit while you're trying to fix the old ways and always find a way around it. Not just a select few though with skill but anyone who knows how to do this.

Every online game gets hacked, then the devs fix it, then the hackers find a way to hack again, and then the developers fix it. That's not an excuse, just a reality of online games. If players want to help, they can report players they see hacking and send any information about the hack with their ticket. We pass that on to Bluehole so that the next wave of hacks can be stopped.
Idk what happened or how you guys let Tera fall to such a state of decay enmasse/BHS. but you need to get your [filtered] in gear and start shorting this out lest we be over run by hackers exploiters 24/7. and your game becomes nothing but a dead waste land of toxic players. now mixed in with the crowd of exploiters to terrible or too lazy to progress in any other way but cheating.

I know it seems like that when everyone is talking about hackers. The problem is that many players out there actively give these hackers attention. The very people writing scripts that you're angry about, who have been repeatedly banned, get regular player support. Some even pay money, supporting these hackers. We acknowledge it's a bad situation, and we're hoping the honest players out there can help. We acknowledge that it's an issue and that these hacks need to stop. I know creating a support ticket is way more boring than posting despair in the forums, but threads like these do nothing to combat hacks. (Also a reminder here, don't call people out in the forums. Make the ticket, give us their name there, and our customer support team will investigate/ban where appropriate).
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