TERA Online dev tracker
All devs
Viewing dev posts for topic: tera-rewards-issues
All missing TERA Rewards Points and Credits that have have now been sent back. Credits have been sent back to Item Claim. Points were automatically applied to your accounts. The scripts took a while to run, but you all should have seen this trickle in starting from 12pm to ~4pm Pacific time today.
Based12 wrote: »
LancerJiva wrote: »
Treeshark wrote: »
The TERA Rewards System should be working now. We'll be following up with missing credits/xp shortly.

Can you post when the credits / xp have been handed out?
Also you said that you were gonna put up an event as compensation? What event would that be? How about mongo Neon for the rest of the week since people have been saying strongbox event this weekend?

And strongbox event only is good to those with tons of gold, or credit card swipers.

idk who said anything about a strongbox event, it certainly wasn't us.
The TERA Rewards System should be working now. We'll be following up with missing credits/xp shortly.
Yeah think it the best on what @LancerJiva say is to keep it off until it full fix as for those who don't used forums much or don't know and i know as you turn it back on without the full fix people will try and get they free credits once they know that there cant claim the free credits people will complain on the forums that they cant get the free credits also you ticket might become back up with this as well if you had turn it on now without the full fix.

Internally we went back and forth on this. We decided that having the passive benefits on for players outweighed the cons of what you pointed out, and we will keep the Emporium part of the system off as well.

I totally updated the original post, so please read that!
LancerJiva wrote: »
Is there any update on this? It's almost evening on the west coast and rewards are still not fixed and the weekend is approaching.

While we have records of everyone's tiers and credits, the problem with why it's not syncing up correctly appears to be much more complex than initially thought. It's not as easy as turning it off and on again :(.

I am thinking about it turning it on without the store, but the free credits is not working either.
Treeshark wrote: »
Can you guys tell me when you first noticed these issues?

For me it was after i went to my main sever and then went back to FF i had noticed my rank wast there.

Can you time timestamp that, roughly?
Can you guys tell me when you first noticed these issues?
Fleett wrote: »
Will everyone get their ranks/point back?

I believe the issue is mainly front-end right now, so yes, but we are investigating this as well.
We are currently experiencing issues with the TERA Rewards system. While we troubleshoot, we will be turning the entire system off.

When you make purchases, you will still receive TERA Rewards Credits in your Item Claim, but you will not be able to redeem it until we turn it back on.
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.