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Viewing dev posts for topic: tera-reward-bug-or-lag
I checked our server logs, game settings logs and talked to our production team, but I haven't found a reason why some players would see their TERA reward points and/or credits change. I confirmed that we haven't performed a SQL server rollback nor did we run any scripts to remove credits from blocks of players. I have some ideas on what could cause balances to change:

1. The total Rewards points that a player has is based on adding up the points earned by completing in-game quests and points rewarded for purchasing items with EMP. The TERA client adds those values together and updates the in-game UI. Occasionally, like during lag spikes, the client has trouble communicating with our account server so point values are not properly totaled. You can check for this error by logging out and logging back in to see if your TERA points values have changed.
2. Sometimes people modify files or install mods that can interfere with the rewards UI. If your UI is showing "VIP" instead of "TERA Rewards", there is a good chance that you may have a file that is interfering with the rewards UI.

If you continue to have problems with reward points or credits, please put in a support ticket. Our support team can help you track down what is happening with your account.
I'm taking a look at our servers to see if I can figure out the problem.
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