TERA Online dev tracker
Toggle all posts
Viewing dev posts for topic: still-cant-enter-server
Oh, well, that's unlucky.

I already allowed TERA everywhere and disabled any security softwares but it didn't really help.
I'll just submit a ticket then. Tera also keeps patching everytime I open it (for whatever reason)

With some Security Software, disabling isn't always enough, which is why I had said to try "temporarily uninstall".

Beyond that, another step that may be needed is specifically restarting the computer in "Clean Boot" : ( https://support.microsoft.com/en-us/kb/929135 ), which will only allow the essential programs needed to operate Windows to load after the computer is restarted.
I'm sorry. The original thread was closed, because it was around the exact same time as an unexpected Server Maintenance, and we had figured it was directly related...

You'll most likely want to submit a Support Ticket with an attached EME Diagnostic ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool ) so we can look into it for you, but it's worth mentioning that this issue is typically caused by conflicting Firewall or Security Software that is installed on the computer, and you may need to add exceptions or temporarily uninstall software in order to fix it and be able to login to any server you're trying to access.
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.