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Viewing dev posts for topic: server-transfers-disabled-again-until-further-notice
TheTarget wrote: »
Do you think we could get an update today about the xfer status? Even if it's nothing, we really appreciate constant updates. <3

Sorry. No news on a fix yet. We will update you when we have any news to report.
Teekz wrote: »
Can you at least open it up for people who domt have double rolls?

Sadly, I don't think that would be something we would do right now, since it's not just issues with the 2nd set of unlocked stats on items... Example being : Server Transfer Issue
Halrath wrote: »
I spoke with BHS about this issue this morning. We're continuing to investigate the problem, but do not yet have a fix. BHS understands this is an important issue for players and we want to get it resolved as soon as possible.

We're sorry for the inconvenience and grief caused by this issue.

is there any ETA last time this happend we had to wait a month during the valk patch its extremely frustrating not being able to play with friends cause were not allowed to transfer

I'm afraid there's no ETA at this time. I wish we had one for you. Sorry.
I spoke with BHS about this issue this morning. We're continuing to investigate the problem, but do not yet have a fix. BHS understands this is an important issue for players and we want to get it resolved as soon as possible.

We're sorry for the inconvenience and grief caused by this issue.
Unfortunately, the maintenance tomorrow is not related to server transfer issues. We're still waiting to hear from BHS about that matter.
Teekz wrote: »
they could at least make a statement about it since the last thing they said was "no new info" 2 days ago.

Disabling server transfers is not a decision we take lightly. We understand how disruptive it can be and the decision is always well-considered. In this case, the severity of the issues surrounding pet banks and dual options, as well as the fact that we don't yet have a reliable method to correct the issue for all players that are affected, informed our decision.

The developers have been made aware of the issue and we have stressed urgency surrounding it. We have no updates to report though regarding their progress at this time.

If you'd like a refund of the EMP you purchased, please submit a ticket to our customer support team at http://support.enmasse.com/tera and they'll help you out.


Teekz wrote: »
[removed forum violation]
What if I post it here.. It's been 24 hours and not update.

I will ask again any word on the server xfers?

There aren't any updates yet. This issue requires work from BHS and we are pushing them on it, but it does take time. We apologize for the frustration.
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