Sorry to hear that it wasn't taken care of during the first reply on the Ticket.
I'd probably just update the Support Ticket with clarification on your request (as there may have been a misunderstanding), and then wait a bit for the next reply by the Agent.
I'd probably just update the Support Ticket with clarification on your request (as there may have been a misunderstanding), and then wait a bit for the next reply by the Agent.