If you have already contact support I suggest you continue to work with them to resolve the issue. If you have repaired your client (and you dont have any mods installed), then you should relay this information to them so they can continue to help you.

This goes for pretty much any ticket, by the way. If you've already got one open and you're talking to a support rep, just reply using that ticket until your problem is solved. Making multiple tickets for the same thing... complicates matters.

Anyway, I'm glad it sounds like your problem got sorted out, Chabouu!