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Viewing dev posts for topic: please-fix-the-servers-they-are-lagging-really-badly
ElinUsagi wrote: »
Wouldn't be a way to keep the 500 kill threshold but including all the rewards from the lower tier threshold wheh players reach that amount?

Sadly, no. We do not have the ability to edit the current event's reward.
After reducing the event to a single BAM kill Threshold, the server performance issues have been greatly diminished. We will continue to monitor it throughout the night.

We designed the event with multiple thresholds so that all players could participate. Some people would only have time to complete a few thresholds whereas some would be able to clear all of them. And yes, we knew that a lot of you would also know exactly where to go to clear the thresholds quickly and then move on to alts to clear the thresholds with them as well. It's super cool to us that some of you will min/max an event like this. We love your enthusiasm.

Unfortunately, the event had a negative impact on server performance and we couldn't see it thru to completion. I do hope we can bring this event back with multiple thresholds again. And the loots will be just as generous, even for you min/maxers.
Only the 500 threshold is available on all servers. Please continue to inform us of any performance issues you experience during this reduced version of the event. We will also be monitoring the server logs. If we continue to see performance issues we will completely disable the event.

It is unfortunate the Valentine's BAMassacre event caused these issues. We felt this would be a really cool event. Hopefully we can bring it back some time in the future once Bluehole has reworked it.
Cobalt, since you are effectively remove the majority of the event and will potentially remove even the 500 mob one if performance does not improve, are there plans for any alternative event as compensation?

Still TBD at the moment, but I think the Team is leaning towards a Vanguard Item and Rep Event to fill the void, if things do not improve.
clfarron4 wrote: »
Not going to beat around the bush here. It's not even 2pm PST, 5pm EST. You still have 3 hours at the earliest to peak.

It's pretty obvious that if you continue like this, the event is going to cause the amount of lag that we experienced on the release day of the Valkyrie class. And yes, I can already see plenty of Valks where Runeburst is only firing 4 of the hits maximum, only because this is an open world event, it affects Open World AND dungeons.

There's a reason why Gameforge killed this event pretty quickly and replaced it with their more usual Dungeon Type event (which works on the same Elin Interface icon).

As a heads up
sanj66 wrote: »
but what are you all doing for us that can login, aka almost everyone and is experiencing 3-5X the latency we had before and is rendering dungeons even ghillieglade almost unplayable? whats the point of even running say rkem to get screwed over by the lag with this event, it was turned off in other regions because of this issue and you all persist on keeping it...

We have our Networking Team reviewing everything possible, and we are gathering real time data that can be directly looked into by TERA's Developer, in the hopes that an Event like this can be fully reviewed and actually optimized for later Events of this same nature.

Shutting off the Event without gathering the data wouldn't lead to any future optimizations of the Event.
Melyodis wrote: »
up now i still can't patch the game goes to show they don't play tera much go online and see what players are talking about in game right now i'm not submitting anything this is madness.

Can you put in a Support Ticket with an EME Diagnostic if you still are unable to patch the Game Client through the TERA Launcher ?
Melyodis wrote: »
Melyodis wrote: »
up now i still can't patch the game goes to show they don't play tera much go online and see what players are talking about in game right now i'm not submitting anything this is madness.

Well, just being completely honest here...
If you can't login through the TERA Launcher right now (even just to see how your experience would be with this Event), it generally means that something besides the Event itself is restricting your access to patch successful.
If you want that solved, you can feel free to contact Support through a Ticket.
Otherwise, you can certainly try to troubleshooting it yourself, or I suppose you also have the option of not doing anything and just checking back after the Event is over.
Melyodis wrote: »
up now i still can't patch the game goes to show they don't play tera much go online and see what players are talking about in game right now i'm not submitting anything this is madness.

Can you put in a Support Ticket with an EME Diagnostic if you still are unable to patch the Game Client through the TERA Launcher ?
Naru2008 wrote: »
Pretty sure it's not rocket science as to what the cause is. (No offense meant EME.)

None taken. And you're right, it's not rocket science...it's computer science. (I got jokes.)

What we are trying to establish is exactly how this impacts our servers. Knowing that it is crushing the CPUs on our arbiter servers and not a packet issue is important. The more info we can pull and send to Bluehole the better our chance of getting the event optimized so that we can bring it back better.
We are actively tracking the performance of the event. Please continue to share your individual reports of performance issues with details: what server are you on, which hunting zone you are in, and the time of day.

The data we collect will be sent back to our Developer so that we can make the performance of the event better.

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