It's been an extremely busy week here for the console team at En Masse, but I wanted to take some time today to jump in this thread and make a statement because I honestly feel bad about this whole situation around the Founder's Pack page and this absolutely deserves a response. I'm sorry I couldn't make it sooner.

In the lead-up to Head Start launch, there were a million things going on and, while reviewing the contents of the Founder's Pack page, I didn't realize that each image was clickable revealing a description of each item contained in the packs. For this silly reason, the misinformation/errors regarding elite status EMP distribution weren't caught. It was a mistake and wasn't intended to intentionally mislead players or persuade a purchase based on incorrect information.

In any case, "too busy" is no excuse and we will work to restore your trust by being more diligent about these things in the future. If you have any further questions or concerns regarding the Founder's Packs, please submit a support ticket as follows and a member of our team will help you out:

(TERA> TERA PS4/XBOX: Purchase and Billing Support> Founders Packs> General Inquiry)

Regarding the lack of account-bound items in the packs or within the console version of TERA in general, the system by which we offer and distribute account-bound items does not currently exist in these versions. It may be developed in the future (along with the elite feature granting EMP for daily login) but it is simply not available at this time.