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Viewing dev posts for topic: not-able-to-log-in-pls-send-halp
The general wait time on all types of TERA Tickets is now under 24 hours, so hopefully it won't take weeks. ;)
I'd suggest opening a Support ticket, if you have not already done so, and include the text file created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
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