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Viewing dev posts for topic: new-player-council-members
kubitoid wrote: »
i hope all these players have T10 tera rewards rank. or i lose faith in reality

**checks the application**

It wasn't a requirement, no :p
Did you know there's a Player Council discord that anyone can join? Come hang out here.

New members have been selected to join the Player Council. Here’s a list of all members as of this post. The new ones have green circles next to their name:

Babit
Catatonic
Chriseh
Counterpoint
Idi0ticGenius
iLucky
Jerzy
Kamizuma
Magraal
Niijiro
Reivn
Sametbh
StarSprite
Tewii
Torva
Vysse
Yamazuki


If you’re planning an event and you’re looking to spice things up with cool prizes (or even GM help on En Masse’s part) they can help organize that. Likewise if you have any specific TERA feedback or game suggestions that you’d like to draw attention to, a Player Council member can help champion your idea and make sure EME is aware. They're also just useful contacts for whenever you have a question about the game.

Here’s a reminder about what the Player Council is and isn’t around for. I hope this helps answer some questions and misconceptions I see spring up regarding the council. I also hope it takes some pressure off council members for things that are totally EME’s domain and not something volunteers are responsible for.
  • Player Council members are 100% volunteer. They’re chosen to be on the council because they’re highly engaged, knowledgeable players interested in improving the TERA community.
  • They’re not forum punching bags or scapegoats, and actively or passively harassing someone just because they’re on the council and don’t share your opinion won’t be tolerated.
  • Council members are here to shine a spotlight in positive player activity and cool events. That means responding to, encouraging, and raising awareness around excellent player feedback, suggestions, events, cosplay, artwork and other cool things players do around the community.
  • Council members are NOT forum moderators, EME staff, or TERA police. They’re not under NDA and they aren’t here to keep EME secrets.
  • While council members are selected to join based on their constrictive attitude, they’re not expected to change their opinion just because they’re on the council. We want them to be themselves.
  • Sometimes En Masse asks Player Council members for specific feedback or ideas on an existing aspect of TERA or an upcoming event. In those cases, council member opinions (and any opinions/feedback they’ve gathered from their personal communities) are considered but not always acted on depending on the situation. In general, EME staff will never discuss with a council member something that they would not discuss with any engaged and active player.
  • The Player Council keeps a private Slack chat and forum to help communicate with EME. Typically we discuss things that people haven’t already posted in the TERA forums (in which case we’re already aware and will try to respond in those threads.) We like getting council members from all servers, guild types, and play styles because it helps maintain a variety of voices and opinions to consider which may or may not be represented in the forums.

With all of that out of the way, let me also point out that Player Council members will no longer have little blue icons on their forum avatars. Instead, keep an eye on this post in News & Announcements to see who is on the council at any given time.

It took a while to get this batch of new members selected and invited, and because of that we'll likely be opening up applications again in the near future, so keep an eye out if you're interested in joining.
ElinUsagi wrote: »
Spacecats wrote: »
TWMagimay wrote: »
Spacecats wrote: »
I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread).

That's probably because other games have had similar programs with much better defined duties that went beyond "we organise bug reports and stuff". Your description was beyond vague, to the point nobody outside the council can say for certain what they do or what they should be doing.

I don't think it's vague. I think it's just not what you want Player Council members to do. They're not scapegoats for when things go wrong, and they're not responsible for providing reports on community feedback. We already have ways of getting player feedback, so tasking a council with that is pointless.

Maybe I won't be answered but, Would you mind to tell us where do you get these feedback? From forums? From Reedit? From Twitter? From tickets support? From PM? From threatening letters delivered with a suspicious package to your office? :3

Ah... all of the above, I guess? We haven't gotten a suspicious package in a while :pleased:

Player Council does collect feedback for us, it's just not considered their primary role. We chat with them privately and sometimes ask them for insight on things when we're planning an event, so naturally they give advice that they've heard from around the community. It's why we picked knowledgeable players from different walks of TERA life. Mostly, though, we look at these forums, /r/TERAOnline, the public Player Council discord, private messages, and even in-game chat.
TWMagimay wrote: »
Spacecats wrote: »
I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread).

That's probably because other games have had similar programs with much better defined duties that went beyond "we organise bug reports and stuff". Your description was beyond vague, to the point nobody outside the council can say for certain what they do or what they should be doing.

I don't think it's vague. I think it's just not what you want Player Council members to do. They're not scapegoats for when things go wrong, and they're not responsible for providing reports on community feedback. We already have ways of getting player feedback, so tasking a council with that is pointless.
Yamazuki wrote: »
Something generally not understood is the purpose of the Player Council isn't to really to just forward feedback. Either member that volunteer to do so could help with organizing community events and the like and have requests for rewards brought to Spacecats and a proper way rather than having a bunch of people spam him and get no attention. Other things that are done are other forms of organization such as bug reports (which unfortunately I fell behind on due to being very sick), reporting issues that are prevents players from playing that can't be detected, such as Dreamstorm needing to be disabled, and a few other things.

Although the focus being mostly on feedback and needing to "fix" things is due to failure on multiple fronts. It was never really explained as a focus point, and neither of us really openly showed us doing much of anything beyond event and game feedback. The other issue is we don't really have roles and are 'general purpose' with only our experiences and who we associate with being our specifics. Generally, misunderstandings all around.

Hopefully with additional members it can improve, as there's not many of us due to most of the firs group being largely inactive since the beginning.

I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread). Gathering player feedback and sending it to us is fine, and we do appreciate getting a heads up on a lot of stuff from council members, but we already have these forums, chat channels, and a half dozen other places to get feedback.

A lot of responses to the "Why are you interested in joining the council?" question (which to me was one of the most important questions) boiled down to "I'm an experienced player and I have the best ideas for how to improve TERA." Which, aside from not really telling us much about yourself, is also the wrong way to approach the idea of the council. If you have great ideas for TERA and all your fellow guildies or whatever agree with you, but you haven't posted it in the forum or presented it to EME in any way, why would becoming a Player Council member suddenly change things? Just tell us your ideas already!

Everybody who plays TERA has ideas on how to improve it. Player Council members are just volunteers. They aren't pair for, responsible for, or have any way of implementing actual game client or server changes, bug fixes, new features, or anything like that. Even we at En Masse ultimately need Bluehole to make those kinds of changes. That's why Player Council is more about promoting community excellence / cool player activity, and less about addressing game issues.
StarSprite wrote: »
Counterpoint is already on the player council. He just doesn't use the icon.

He's the rebel of the group.
Yes. Sorry my vacation (and preparation for it) kinda got in the way. It felt wrong to announce the new members right before flying out of the country.

I'll be sending out e-mails to selected people this week to confirm that they're still interested and willing, then next week we'll all learn who the newly added Player Council members are.
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