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Viewing dev posts for topic: lags-dcs-when-it-will-be-fixed
Please see the main thread for server issues, currently stickied. https://forums.enmasse.com/tera/discussion/9028/recent-server-stability-issues
See Geletron's comment in the stickied server thread: https://forums.enmasse.com/tera/discussion/comment/90728/#Comment_90728
We saw the ping spike around 4:20 PST as well. We are still troubleshooting the problem to see if we can figure out why people are disconnecting.
We just turned off our Zayo connection and failed over to one of our other internet providers. We will monitor performance with this change for the next 24 hours to see if the situation improves.
We are seeing the lag spikes again right now and we are investigating, but we do not have clear answers at this point. We have been talking to Bluehole to see if they see anything in the error logs. We have contacted our internet service providers to see if they are noticing problems with our circuit. We are checking all the authentication servers to see if any of them are acting up. We are checking the server hardware to see if there are configuration problems that could be affecting people. We are using network conditioning tools to see if we can simulate the launcher and client issues all of you are reporting.

This is a major concern for us. Our primary goal is to keep as many people in the game as possible so right now we are focusing on actions that will not kick everyone out of the game. Please continue to post your screenshots, and let us know where you are connecting from, what you were doing when you were kicked out of the game. We do look at all these reports and we are trying to pinpoint the problem.
Our Operations team is investigating the issues reported in this thread with our various partners and service providers. We have not yet identified a root cause but we have definitely observed irregularities over the past couple days that align with the issues players are reporting in this thread.

What would be helpful is specific report of errors you received (on the launcher), as some players have submitted, or the symptoms you're experiencing (such as "disconnected during this dungeon at this time" or "I can't log in").

We appreciate your patience while we investigate these issues and apologize for the inconvenience they've caused; I know it's been extremely frustrating.
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