TERA Online dev tracker
All devs
Viewing dev posts for topic: kyra-event-know-issues
TWMagimay wrote: »
LesbianVi wrote: »
Can we get some EME staff look into these issues players have? and help them? I know I got rude but help the others :chuffed:

The response time on Support Tickets is around 6 days currently, and we're continuing to get that number back down to around the 24 hour time frame.

If players have been waiting longer than that ( as of today ), it might be worth checking to see if the Ticket was responded to already, or perhaps didn't get completely submitted.

Maybe you have some information on the levelling catalysts?

I know I personally reported it to other Teams, but unfortunately not the status of being changed. :(
LesbianVi wrote: »
Can we get some EME staff look into these issues players have? and help them? I know I got rude but help the others :chuffed:

The response time on Support Tickets is around 6 days currently, and we're continuing to get that number back down to around the 24 hour time frame.

If players have been waiting longer than that ( as of today ), it might be worth checking to see if the Ticket was responded to already, or perhaps didn't get completely submitted.
We're checking on the people who won Niveots and x150 T10 Feedstock and our plan is to deliver their reward later. All items should be delivering properly from this point on.
Saleron's should now give loot properly. Because there are 3 potential bosses at the end, it looked like only one of them (Valtryssir) was giving out catalyst boxes. Now all of them will :)
Kourrin wrote: »
I just used 5 catalysts on a red crystal from Kyra. Said my reward was a "Swiftly Grieving Niveot" however I received no reward. I have checked item claim, parcel post, and restarted Tera and Launcher with no sign of any reward.

This is an odd case I don't want to risk overlooking. Has anybody else won a Niveot from Kyra's that failed to deliver?
Everything is set now. All new parcels will properly deliver catalysts. The existing ones, unfortunately, are a lost cause and will remain unclaimable. Sorry for the inconvenience there.
We've made progress! Within the next 45 minutes, level up rewards will be reinstated and anybody who reaches a level-up milestone will get a proper delivery. Unfortunately if you leveled up between this morning and the time this is corrected, you've missed out on a few catalysts. The plus side is that the event is just getting started so there are still plenty of ways to brew potions between now and Feb 28.
We're recreating the level up rewards so they hopefully deliver correctly. If you're reading this and you're on the verge of leveling up and getting a catalyst reward, go have a dance party somewhere for like an hour while Noesis and I troubleshoot.
I'm investigating the leveling award boxes right now, but the standard login catalysts should now be being delivered. Let me know if you aren't seeing them when you log in. If you're already in game, you may need to exit all the way out and restart the launcher to get the catalyst grant to appear for you in itemclaim.
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.