TERA Online dev tracker
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This isn't TERA or Comcast's issue. This is an issue with a third party connecting the two main parties (and you).

Follow counterpoint's instructions and that'll be the best way to help them gather data to work on, even though they can't do much themselves.

Please submit a DX Diag to diag@enmasse.com - we have opened tickets with providers that are routing players all over the place.
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