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The only way people keep spending money on race changes is because EME allows them to constume change. I assure you, if options like mistake items, changing costumes, and moving characters weren't a thing, the only job a GM in ANY game would have is to ban you and say soon (tm).

You might be surprised at the range of things players need support assistance with. Things like account accessibility, technical issues, and player harassment, for instance.
The oldest tickets in our queue right now are from 5/8, and many of those are issues that were resubmitted after the original ticket was closed. We are doing our best to decrease the wait time even further, but it will take time.

Additionally, if you are not happy with the way your ticket was answered, please utilize the customer survey that is sent via email once the ticket is closed. This is the best way to give feedback on your customer support experience.
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