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Viewing dev posts for topic: elite-gift-and-consumable-boxes-going-out-to-elite-players
Partyblast wrote: »
Hrm, I'm not entirely sure what's happening but I appear to still be having this problem. I usually log on around 7-8pm EDT and claim my elite boxes, yet it seems that the elite bar only resets every other day for me. Today I was able to log on briefly around 8am EDT and the bar wasn't reset at all even though the change made reset at 4am EDT.

Ah well at least the item claim boxes are still coming through.

We're still monitoring and testing this situation.
I don't know how to say it but...i get it twice a day. 1 item claim and 2 after reset immediately as it should be.
Why so?

Because they don't know who's not getting the boxes the normal way (like OP), so they're sending them to every elite player just to make sure.

This is correct, we're doing it as a make-good for those players who are experiencing the reset issue.

We deployed a change to the reset time today that is communicated in the patch notes here: http://tera.enmasse.com/news-page/patch-notes

Over the next few days, we'll collect some anecdotal information from players to verify if the fix worked or not and report our findings in the stickied thread.
We have confirmed and are actively investigating an issue relating to elite hotbar reset times. We understand this issue has, regrettably, plagued some players for an extended length of time (but not everyone, which makes this particular issue hard to pin down). While we work towards a permanent solution we've decided to roll out the following item grants.

Elite players upon first-time login to the launcher from now until June 14 at 11:59 p.m. PDT will receive:

- 10x Elite Consumable Boxes
- 10x Elite Gift Boxes

Each day elite players log in to the launcher between now and June 14 at 11:59 p.m. PDT, they will also receive one each of the above boxes. The reset time for this daily delivery is at 4 p.m. PDT (the same as the daily EMP grant).

We're hoping to have this solved by next week's maintenance, but if it extends beyond that we may extend the above deliveries accordingly.

Thanks to all the players that have been working with us directly to help investigate this issue.
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