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This has become a hot topic over the last 24 hours. We don't allow discussion of 3rd party programs in the forums because they inevitably lead to detailed discussion on their functions, how they're used, where to get them, etc... stuff that leads to more people breaking the ToS (and massive forum drama). There have also been a lot of rumors and upset. So I’d like to follow up and give people some insight into what led to Noesis' above statement. Hopefully some of the questions we've been seeing in the community get answered in the process.

To start, the Terms of Service is a legal document every player agrees to when they sign up to play TERA. That document states that 3rd party programs aren’t allowed. Over TERA’s lifespan various 3rd party programs have been developed by players, some way more harmful than others, and the discussion in the community (outside the forums) has pretty much become “so which 3rd party programs will I ACTUALLY get in trouble for?”

That’s led things down a slippery slope where more and more people started using 3rd party programs to the point where they got used to them. For some people 3rd party programs are just part of the everyday TERA experience. So why are “innocent” 3rd party programs suddenly not allowed? The answer is that… well… no 3rd party programs were allowed to begin with. Some people have been discretely using them and haven’t been banned, and now recent events have called the use of ALL 3rd party programs into question, throwing a spotlight on some of those people.

The injector -

We can’t say DPS meters are allowed. They aren’t allowed. Attempting to interpret or amend the Terms of Service in a way that specifically allows the DPS meters or any other 3rd party program goes against the very nature of the agreement and why it’s in place to begin with - to protect TERA, En Masse, and honest players. There are malicious 3rd party programs out there – they aren’t licensed, they are in no way tested by our staff, and they can be purposefully or even accidentally harmful for both the TERA live environment as well as your PC. We can’t endorse them.

Packet injecting is a good example of a 3rd party program that directly interferes with TERA gameplay and is harmful for the live environment. It’s been a complaint in the community for weeks now, if not months. If you’re an honest player who appreciates tackling the challenges TERA has to offer, chances are you’re not a big fan of packet injection. Packet injectors, like other malicious software, directly interfere with how TERA servers receive information from clients. Software designed to do this can be programmed to do lots of crazy things that directly and indirectly impact the game for others… they can also include DPS meters. A hacker could easily create “a DPS meter” that also acts as a packet injector or other harmful software, interfering with TERA in ways we won’t list (and the players installing that software might not even realize).

Our commitment to making TERA an awesome experience for our players includes ridding the game of malicious 3rd party programs like the packet injector, and that’s what we’re working to do.

Player bans –

Since Noesis' post, a handful of players have been permabanned for the use and development of malicious 3rd party programs.

Are we actively hunting for players using 3rd party software in malicious ways? Yup! It’s the right thing to do to make sure malicious software doesn’t interfere with players who just want to play the game.

But this isn’t mass player eradication. We’re investigating those who are egregiously modding and tampering with the client. In some cases players are very clearly guilty of hacking and interfering with the live service of the game, and those players will be banned without warning. Again, like all players they've agreed to a legal document stating that they WILL NOT do this, so a ban isn’t exactly the worst possible punishment considering some of the real problems hackers cause. In some cases the TERA team has had to put a lot of effort and work hours towards stopping hacks and cheats that could have been put towards other things (further affecting TERA players).

Hopefully this alleviates some of the concerns and rumors that En Masse is going to insta-ban hundreds and hundreds of players. Though at this point if you’re thinking to yourself “oh cool, so installing XXXX is fine because I probably won’t get banned,” please re-read everything above and reconsider. We want to tackle this problem in a way that’s best for all TERA players, and you can help by respecting the spirit of the game, the Terms of Service, and your fellow players. If the thing you’re doing messes with any of those, you should stop.
En Masse Entertainment always strives to be equitable when it comes to reports of cheating. After all, what one player perceives as a hack might just be another player’s amazing skills.

But lately we’ve noticed a growing trend toward players openly hacking and exploiting (and even some players offering hacking apps as a service), and we’re here to make this absolutely clear: Cheaters, your days are numbered.

Any third party tool or modification of the TERA client is a violation of the TOS and will fall under this. There won't be any exceptions. If you are thinking, "but what about XXXXX? Is it ok?" the answer is: "No. It's not." and you should expect action to be taken.

We’ll be scouring our reports and logs, and any player identified as cheating will be banned from TERA —permanently.

Respect the spirit of the game: Uninstall those third party tools today.
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