TERA Online dev tracker
All devs
Viewing dev posts for topic: av-outage-june-13
This is an ongoing forum topic and I've requested that the product team address the issue. We will be meeting with the Operations crew. Look for something soon.

In the meantime, AV is up and this thread has turned into bickering and personal attacks (some of which have been removed by forum moderation). Closing this thread.
The truth is that our Operations team is looking into the cause of the crashes. I think if more truth was known about why it went down today, the guys on the Ops crew would really appreciate it, but it's not a simple situation when it comes to TERA servers. For the time being, it's up and running again and they'll continue to monitor.
> @Spacecats said:
> saltedcaramel wrote: »
>
> "It's mostly people out of NA having issues, which makes sense"
>
> What part of this makes sense to any of you good folks at EME?
>
>
>
>
> A server crash is different from lag. Please don't quote EME staff out of context. It gives people the wrong idea and muddles communication for people that are honestly looking for help.
>
> I commented earlier about latency and how there are multiple ways your connection can be affected (including server performance on our end that has nothing to do with your ISP). Check it out if you're looking for clarification.

Consider the amount of issues AV has been having recently. Do you really think anyone in AV cares about about the context in quoted text?

Most people want the truth, not a random quote from a different thread concerning a different topic. It's one of the reasons that misrepresentation is listed in the forum rules & guidelines.
Ascension Valley is back up and running. People should be able to log back in now.
"It's mostly people out of NA having issues, which makes sense"

What part of this makes sense to any of you good folks at EME?

A server crash is different from lag. Please don't quote EME staff out of context. It gives people the wrong idea and muddles communication for people that are honestly looking for help.

I commented earlier about latency and how there are multiple ways your connection can be affected (including server performance on our end that has nothing to do with your ISP). Check it out if you're looking for clarification.
We're aware of the outage on Ascension Valley. The server is in the process of being restarted. Our Operations team will investigate the cause of today's crash and continue to monitor other TERA servers.

Sorry for the inconvenience!
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.