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We have restored those items that were lost directly to player's Item Claims. In the case where you opened a loot box, won an item, and then it was lost, please contact Customer Support (http://support.enmasse.com/tera). They can verify your receipt of the item and issue a new one.

For those stuck in parties, this is a weird recurring bug that we do not have a reliable resolution for. We are working with the developers to try and sort it out.

More to follow, but be aware that a resolution may not be immediate.
Hey all,

We're investigating various issues following this morning's maintenance and subsequent server crashes:

- Player claims of data rollbacks (purchased or acquired items missing)
- Issues with players stuck in party

We'll post back with any progress/findings as we have them.

Thanks for your patience and understanding while we work to sort this out.
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