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Just to clarify, the number of hours chat will be available is remaining the same, but the days it is offered are changing. Our goal is to be open into the evening so that players working standard business hours can still make use of the service, and we will, of course, still be handling support tickets each day of the week.
When chat support closes at 7:00 p.m. PDT this Friday (May 1st), we will be moving to our new chat support schedule of Monday through Friday, 11:00 a.m. to 7:00 p.m. Pacific Time.

Reviewing the past several months of data has shown Saturdays to consistently receive the fewest chat requests of any of the days chat is currently available. We are a small team, and moving to the Monday through Friday format will allow us to provide a more even and consistent level of support. Rest assured, we will still be answering your support tickets seven days a week!
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