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Viewing dev posts for topic: /forums/general-discussion/topics/Unable-to-Contact-Reliable-Source-While-Preloading-Patch
Trollolance on 05/09/2014, 10:50 AM - view
It is not all of the patch,just a small part. you will have to log-in multiple times to finish the 2gb patch. I really hope EME could lets us download everything without forcing us to log-in repeatedly.

If you start to "play" before the preload is complete, the download will pause while you play.

But once you've completed the preload, the launcher just checks to see if it has been already completed when you log into the launcher again and you'll see the message "Checking Download".

You can leave your launcher open when you go to sleep, that's one way of finishing the preload with one try.
Trollolance on 05/09/2014, 11:18 AM
The preload is only about 1-2 mins to be finished downloading, I doubt it is 2gb. After that, it says "Ready To play" in the blue bar and stop downloading any patch.

However, if I close the Laucher and log-in again, the message "Checking Download" appears again, follow up by another 1-2 mins downloading time, then "Ready To play" again. Therefore, I came up with the assumption that the patch is divided into smaller parts.

I have noticed that the downloading time for each part is different. Some took me 5 mins, some were less than 1 min.

Can you try deleting Game_50to52 and restart the launcher again and see if it downloads properly?

Also, do you have very fast internet? Some of us only took several minutes longer.
Trollolance on 05/09/2014, 04:29 PM - view
Oh nevermind. After I deleted the folder Game_50to52 and restart the laucher, a super slow download happened. I believe this is the real 2GB patch i expected. It says it need 51 minutes to complete the download.

I would recommend deleting that folder to anyone who were experiencing the same problem.

Thank you for updating us on how things went, I appreciate it!
Unfortunately we are still experiencing some CDN issue, so the pre-load haven't restarted yet.
Pre-load has started again. You will need to restart the launcher for the launcher to check for the pre-load content and start the download.
Hello all,

We have begun to preload next week's reaper class patch. Hooray! :)

While downloading the patch in advance, you may see "unable to contact reliable source" message on the launcher.

This does not affect your ability to play TERA right now as the "Play" button is functioning correctly. If the "Play" button on the launcher is not lit/clickable, please close the launcher and reopen it. The 'unable to contact reliable source' error is an issue we are actively working to get it resolved without any action on your part.

We also have the FAQ page that includes this information here.


Update: 5/7 6:20pm
We have encountered a CDN issue, and preload has been stopped for now. Current estimate is to resume on 5/8 in the morning, and we'll update when it's preloading again.

Update: 5/8 2:40pm
Unfortunately we are still experiencing some CDN issue, so the pre-load haven't restarted yet.

Update 5/8 4:15pm
Pre-load has started again. You will need to restart the launcher for the launcher to check for the pre-load content and start the download.
Edited by: Minea 7 months ago - Reason: 5/8 5:30 p.m.: Unpinning it as the preload has begun. :)
We have encountered a CDN issue, and preload has been stopped for now. Current estimate is to resume on 5/8 in the morning, and we'll update when it's preloading again.
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