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Delivery of Reward Points has completed. We will start sending Reward Credits tomorrow.
An81angel on 04/05/2016, 12:46 PM - view
how are you T10 already? I am only T2 and I am a beta, founder, elite sub since beta, with 18 lvl 65's, and lots of emp purchases.

Reward points for past EMP purchases have not yet been delivered. We'll post back when all rewards are delivered.
kawaiiloli on 04/05/2016, 12:35 PM - view

I meant this. It says that when you achieve each tier you get a box of credits, but I never got that. Will I get all the tiers in my mail soon? Or did that bug out since I just skipped ahead to tier 10?

Ah, I understand now.

Yes, you didn't receive the credits because you jumped straight to level 10. You will receive credits according to the other qualifications once they're delivered, however.
Evell on 04/05/2016, 12:45 PM - view
Hopefully someone can help me here, maybe im just missing the obvious or something, but i've asked a few friends and no one seems to be having this issue. Instead of having the 'Tera Rewards' mine says, 'Benefactor Club' , and instead of having a Tier , I have a Club Status. Not really sure why this is the case, but here is a screenshot ; http://puu.sh/o7ldK/add0637c93.jpg Sorry if this is a dumb question lol i'm just unsure

It looks like your localization did not update correctly. You may need to close the game and re-login to the launcher for the localization to be applied correctly.
kawaiiloli on 04/05/2016, 12:35 PM - view

I meant this. It says that when you achieve each tier you get a box of credits, but I never got that. Will I get all the tiers in my mail soon? Or did that bug out since I just skipped ahead to tier 10?

When your points are awarded, you will gain the benefits from each tier. You were simply previewing the unlocks at each level, they have not yet been applied.

You'll be able to tell when they're applied because the bar at the top will fill up.
HalasterBlackcloak on 04/05/2016, 12:31 PM - view
One of my accounts received only 1500 points and it's T0, in the other one (founder) it's T2 already. Seems like the current elite and founder were identified and added first.

Let's hope that the rest will be added instead of overwrite what is already there...

They will be added to your existing amount.
Labello on 04/05/2016, 12:31 PM - view
What about island of dawn vanguards quests, they don't award any credits, others quests do, is that what you wanted or is it a miss ?

Only 7 Vanguard Requests grant Reward Points currently but this may be expanded on in the future.
kawaiiloli on 04/05/2016, 12:24 PM - view
When will we get the reward parcels in parcel post for achieving the tiers? Will it be when you calculate the amount for emp and all that?

Reward points will be applied directly to your progression scale (the bar at the top of the TERA Rewards interface).

Reward Credits will be delivered to Item Claim in multiple groups (for each level 65 character, for your prior EMP purchasing history, for each month of elite, and for your founder account status).
kirsch on 04/05/2016, 12:22 PM - view
lol? I could argue semantics with you all day but I guess it will not do me any good

if I am halfway through the first rank is that really where I am at or should I assume most of my credit is still coming?

The Reward Points progress your tier. We expected delivery of the Reward Points be done before maintenance was complete but it is taking longer than we expected. They should be complete by the end of the day today.

The Reward Credits will take much longer to deliver and should arrive before the previously-announced April 15 date.

Regarding your delivery, I just checked and it appears to still be in progress.
Sawao on 04/05/2016, 12:19 PM - view
Guys, chill. They clearly stated that we'd be receiving our points over time. Stop being a bunch of entitled babies.

One more (actual) concern, though;

No points for Skyring - is this intentional?

This is as-designed but additional vanguard requests may receive Reward Points in the future.
kirsch on 04/05/2016, 12:14 PM - view
you say that like it is obvious...

why the **** did you not anticipate this, then? lol..

We absolutely did anticipate this and the length of time required to deliver the rewards was conveyed in the guide and FAQ we released upon announcement of the system yesterday.
Sawao on 04/05/2016, 12:11 PM - view
Not a problem, but it doesn't appear to be functioning properly...

It's an icon with a "0" (zero) on it that displays once you've load into a server.
StarSprite on 04/05/2016, 12:08 PM - view
Is this a typo or will it really take up to 10 days? :c

Yes, this is correct. We are delivering rewards to all players that qualify based on the criteria detailed in the game guide/FAQ. This amounts to a lot of players (millions) and as such, the reward delivery will take some time.
Sawao on 04/05/2016, 12:05 PM - view
Sooooo crazy question but how do we view our rewards points and the store to actually purchase things?

Sorry, didn't mean to edit your post.
Following some issues during maintenance today, we were able to confirm functionality of the TERA Rewards system and will be opening up the game to players.

We found that TERA Rewards Points will take longer than we anticipated to deliver to qualified players. We expect this to be complete today, after which we will begin delivering TERA Rewards Currency to qualified players.

We appreciate your patience while we deliver TERA Rewards to players based on their retroactive gameplay and purchasing history. We anticipate that all TERA Rewards Credits will be delivered by 5 p.m. PDT on April 15, 2016. Please consult the TERA Rewards game guide and the TERA Rewards FAQ for more information regarding the system.
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