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10 pm PDT update:

Hello everyone,

We are informed that the maintenance is currently underway. Please note that we expect some additional disconnection from the game servers and web during the maintenance.

As mentioned earlier, the maintenance duration is until tomorrow morning and we will likely continue to see some connectivity issues until then.
Hello everyone,

The 8001-0001 connection error caused by ISP's is considered as resolved after last night-this morning's maintenance on the ISP side.

If you are still encountering this error, please try the listed suggestions on our FAQ page here.

The maintenance is now completed. All services should be back online. We have confirmation from the ISP that the connection issue is resolved now.

Thank you for your patience and now we can go kill Bandersnatch again.
4/23/14 10:35 a.m. PDT Update:

Hello everyone,

The 8001-0001 connection error caused by ISP's is considered as resolved after last night-this morning's maintenance on the ISP side.

If you are still encountering this error, please try the listed suggestions on our FAQ page here.

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We've been informed that there will be some upcoming maintenance to address the connectivity issues (8001 error) that many individuals have been experiencing.

For those unaware this is not an En Masse issue, but an issue with the ISPs that connect to our data center. More information can be found in this thread.

How this impacts TERA
This is pretty significant maintenance that is taking place, and we would not be surprised if there was a complete disconnect from the TERA servers and all En Masse sites for 15 to 30 minutes. This sounds like a short amount of time, but after the maintenance takes place there is a good chance there will be high latency, or continued disconnects as the systems reestablish connection routes for several hours afterwards.

When will the maintenance happen?
We don't know. Our guess is that this is such a widespread issue that they are prepping it now, and will go as soon as they are ready.

Will this fix the issue?
Not sure. Like any troubleshooting steps, this is the next solution in line to try. Hopefully it will, and this will be the end of it.

Update 3:55pm Pacific: Maintenance still does not have a specific time, but they expect it to begin within the next few hours.

What can I do in the mean time?
If you can play TERA now, great! Remember there is a good chance you will be disconnected and unable to reconnect while the maintenance takes place and possibly for a few hours afterward. If you can't connect to TERA and would like to try using a proxy or VPN you can do that as some have reported success. Again, during the maintenance there is a good chance that this won't work either.

We will continue to update as we hear more.

TL;DR: Skynet has come online...

Edited by: Minea 8 months ago - Reason: adding the 4/23/14 10:35 a.m. PDT update
10 pm PDT update:

Hello everyone,

We are informed that the maintenance is currently underway. Please note that we expect some additional disconnection from the game servers and web during the maintenance.

As mentioned earlier, the maintenance duration is until tomorrow morning and we will likely continue to see some connectivity issues until then.

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Update 7:37PM pacific

The latest we have heard is that maintenance is hopefully scheduled to begin in roughly a hour to two hours from now (by 9:30PM pacific); however we have also been told that the "official" window for maintenance is from 5PM tonight to 8AM tomorrow. Again, we expect complete disconnection from En Masse web services and TERA servers when the maintenance starts, and spotty connectivity for a few hours following.

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Update 4/23 4AM Pacific

The maintenance is now completed. All services should be back online. We have confirmation from the ISP that the connection issue is resolved now.

Thank you for your patience and now we can go kill Bandersnatch again.
Edited by: Aliila 8 months ago
Solomon just updated the thread:

Update 3:55pm Pacific: Maintenance still does not have a specific time, but they expect it to begin within the next few hours.
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