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Viewing dev posts for topic: /forums/general-discussion/topics/Known-Issue-Store-Purchases-Not-Being-Delivered
Update 11pm:
All purchases from now on should be going through without extended delay.
Purchases made in the past few hours should be delivered within the next 3 hours.
All purchases from now on should be going through without extended delay.
Purchases made in the past few hours should be delivered within the next 3 hours.
Kyriella on 01/31/2014, 11:29 PM - view
I have elite status and I bought the Lion Account mount and I did not get it off sale so now what? Do I get my EMP back because I was suppose to get Elite Status Discount and Now my cash is gone :/


If you made the purchase when the mount was on sale for elite, you should receive the item at the discounted price. EMP is taken from the account when the purchase is made.
Saitochii on 01/31/2014, 02:28 PM - view
Do we have an estimated time when the store will be back up? I just bought EMP for the first time XD


No estimated time yet, but we are hoping shortly.
Wolfie2690 on 01/31/2014, 02:39 PM - view
Hello I just bought a character slot in the web store so this means I must wait until this issue is fixed to received it right? I was getting scared


Yes, unfortunately you must wait until this issue gets fixed.
Rioz on 01/31/2014, 02:53 PM - view
Any news updates or estimated time for a purchases to be fix?


The root cause of the issue has been identified and engineers are working to fix it. We don't have a time yet, but hoping shortly.
Latest Update: The items are being delivered but there is a lengthy delay of around an hour to an hour and a half. We hope to have the delays fixed shortly.
Edited by: Solomon 10 months ago
xPuppetx on 01/31/2014, 03:15 PM - view
Is this issue affecting upgrading to elite status as well? I renewed my subscription over an hour ago and it still has yet to kick in. It usually takes 5-10 minutes.


Yes, elite is impacted as well. The only thing not impacted is the purchase of EMP.
Update: 5:18 p.m. PST

Our in-game and web stores are open again, but we continue to work on the purchase delivery delay.

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Update: 4:57 p.m. PST

Our in-game and web stores are currently under maintenance. If you've made a purchase earlier, please note that it will be delivered automatically after the system is restored. Thank you.

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Update: 3:07pm Pacific
The root cause of the issue has been identified, and we are working to get it fixed as quickly as possible. The items are being delivered but there is a lengthy delay of around an hour to an hour and a half. We hope to have the delays fixed shortly.

Edit: This impacts all item purchases and elite status. The only thing not impacted at the moment is EMP purchases.

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Hello,

We are experiencing an issue where web and in-game store purchases are not being delivered. We are currently working to resolve this issue.

If you made a purchase and have not received the item, they will be automatically delivered once the issue is resolved. There is no action required on your part.

The in-game store is temporarily shut off while we work on this.
Edited by: Minea 10 months ago - Reason: Update: 5:18 p.m. PST
WinsonXd on 01/31/2014, 01:08 PM - view
but i purchased in the website \is it matter????

Both of our in-game and web store purchases are not delivered at the moment. :(
Just reassuring everyone that we're working on this, and will continue to use this thread to update.
Update: 4:57 p.m. PST

Our in-game and web stores are currently under maintenance. If you've made a purchase earlier, please note that it will be delivered automatically after the system is restored. Thank you.
Update: 5:18 p.m. PST

Our in-game and web stores are open again, but we continue to work on the purchase delivery delay.
Sorry about the delivery delay, we're working as hard as we can to resolve this. :(
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