TERA Online dev tracker
Toggle all posts
Check your PM folks!
Rosanna on 02/20/2013, 10:44 AM - view
WallyPark on 02/20/2013, 10:33 AM
Check your PM folks!



Nothing yet!


You never PM'ed me :P
And you do have the EMP promo :P
Cheg on 02/20/2013, 11:06 AM - view
Were you able to figure out the common link between us who did not receive EMP? I would assume there are others who do not use the forums.


Ya we figured out the common link, there might be some edge cases though which we might have missed. The data set is quite large, and complicated, so we're still filtering through them.
Rosanna on 02/20/2013, 10:44 AM - view
WallyPark on 02/20/2013, 10:33 AM
Check your PM folks!



Nothing yet!


Rosanna, I see the problem. Check now please :)
:)
Hey Folks,

EMP should have been delivered to everyone that should have gotten it. Of course some accounts could have been missed.

Luckily, researching some of you guys could mean that we missed a bucket or two. We're looking into it now.

Scarlette for instance, looks like you should have gotten it and we're looking into seeing why you didn't. I'll respond back once we get more info.

Just to be clear, you should gotten EMP for purchasing a standard or collectors BEFORE we went F2P and additional EMP ONLY if you were still on the inaugural pricing. If you canceled and resubbed before F2P, you are NOT on inaugural pricing.
Edited by: WallyPark almost 2 years ago - Reason: For clarity.
LancelotDL on 02/19/2013, 09:34 AM - view
WallyPark on 02/19/2013, 09:30 AM



Just to be clear, you should gotten EMP for purchasing a standard or collectors BEFORE we went F2P and ONLY if you were still on the inaugural pricing. If you canceled and resubbed before F2P, you are NOT on inaugural pricing.


Wally - then your faq on the subject isn't quite clear. It states that everyone who bought a standard/collectors before the game went F2P gets 1100 creds regardless, and that the ADDITIONAL EMP is only offered to those who started and stuck with inaugural pricing..



The amount of EMP given out depends on your account status.

Standard Game Account - 550 EMP
Collector's Edition - 1100 EMP
Any game account with a multi-month (3,6,12) active inaugural subscription - 1650 EMP + the Collector's or Standard Game account bonus


For example: If you purchased a Collector's Edition and you have an active multi-month inaugural subscription you will receive 1100 + 1650 = 2750 EMP. Standard accounts will receive 550 + 1650 = 2200.

How is that not clear?
BTW that snippet was taken directly from the FAQ

http://support.enmasse.com/tera/gift-emp-for-founders

Oh i see what you're saying.

I'll edit my post to make it more clear. :\

Thanks,
LancelotDL on 02/19/2013, 09:47 AM - view
Cool. That was a nice gesture the way that was all laid out btw.


Thanks :). It was a way to say thank you for your support.
Hey Folks,

Sorry this is late...

The process of grabbing the data is a bit complicated, and can lead to many mistakes. That's why we're so careful when it comes to promotion like this.

I appreciate everyone's patience on this, but the folks that did not get EMP, can you please PM me? I'm going to handle you guys directly, because it should a small amount and this is how I'll keep track.

Thanks
jotaku24 on 02/15/2013, 06:13 PM - view
I buy my copy of tera online and then i upgrade to CE digital, dont know where is my game code, or dont remember, how i get it? Is somewhere in my account? Need help dont know how reedem the emps gift ...

It was automatically given to you. Please check the current EMP you have.
The additional EMP was for the folks who've kept the inaugural pricing until we transitioned to TERA: Rising. They should already be added to the total you have, automatically. :)
Hissatsu on 02/15/2013, 11:25 AM - view
Still don't have mine


Hissatsu, we're looking into why you didn't get yours. From what I can tell, it looks like you should have gotten yours, but you obviously didn't. Hold tight.
RoxOnFire on 02/15/2013, 02:41 PM - view
My fiance' seems to get all the promos and rewards and I don't. Still haven't gotten the Reset Instance scroll, and he did. I didn't get this emp and he did. Sent a ticket but still nothing...


RoxOnFire, you might not have seen it, but you got your promo EMP.
Hissatsu on 02/15/2013, 11:25 AM - view
Still don't have mine


You should have yours now. Go check. :)
Keyral on 02/15/2013, 04:00 PM - view
I never got mine =(


You got yours.
Tankadin on 02/15/2013, 04:56 PM - view
How can anyone complain for something given away for free? I am thankful for whatever was given to me in my account. I appreciate it EME.


And we appreciate you guys :)
We know you've been patient with us, so we're pleased to announce that we've rolled out the EMP for Founders gifts. They're a token of our esteem for those who bought a copy of TERA "back in the day."

You should have them in your account, with amounts varying upon the type of account and subscription you might have had. Players who took advantage of inaugural pricing will get more EMP. Follow the link above to the FAQ for full details.

Happy shopping!
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.