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Hi Ahso,

Capdevila is correct, and I would also like to add the following:

Account based mounts require you to log out of the game completely, close the TERA-Launcher, and sign back in. This will allow all characters on your account access to the new mount you just purchased.

Just go into your Item Claim to acquire the skill book!

Please note that there is an issue with the item claim button on the In Game Store (Valkyon Outfitters) page. Please use the Item Claim activities menu option.

There are step by step instructions (with pictures!) available here: http://support.enmasse.com/tera/how-do-i-claim-my-premium-services-and-purchased-promotional-items
Yes. Permanent account-wide mounts can always be claimed by any of your characters, but cannot be sold or traded to other players. Permanent character-based mounts are one-time-use only but can generally be traded or sold on the trade broker.
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