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We are indeed experiencing issues with our payment provider currently. I will update soon.
Myth3816 on 02/05/2014, 10:22 PM - view
I am trying to buy an extra char slot. How long we talking here? no rush just wondering

I don't know yet. Hopefully soon :)
Keeev on 02/05/2014, 10:35 PM - view
Will my items be refunded?

You will be taken care of one way or the other (refund or delivery of actual items). In any case, you will have to contact Support, so your submitted ticket was not for naught.
Myth3816 on 02/05/2014, 10:40 PM - view
i have a question i seen that the website outfitters is back up. so if i buy the extra char slot on the website do i recieve the item in mail or will it become soulbound? or account bound rather

You will receive the item in Item-Claim. You can access Item Claim on any character or server, but please access it on the character/server you wish to use it on.

Please see http://support.enmasse.com/tera/how-do-i-claim-my-premium-services-and-purchased-promotional-items#How
Keeev on 02/05/2014, 10:59 PM - view
I see the situation has been solved, but I have no received my items yet. Is it ok to ask for a refund?

Hi Keeev, I have send you a message, we'll take a look at your purchase.
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