We've received a similar report, but I am having trouble reproing either.

Please, if you don't mind, give me a step by step guide on your experience. Be very detailed. And please PM directly.
Describe to me:
1. your class/race/gender
2. the exact names of your gear and crystals
3. which outfit slots have which gear/crystal combination
4. the exact order
5. which inventory slots the crystals return to before deleted
6. what event, if any, appears to trigger the crystal deletion (loading screen, instance matching, logging)