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Melyodis wrote: »
@CobaltDragon make a tank there to many dps.

But DPS is more fun :p
4YGEKAXYT9 wrote: »
Thanks for the reply but what I want to know is if there will be double vanguard reward for solo content such as IoD (like x2 tokens) or not. Or else, if there's a schedule out there or not.

No schedule posted yet, but we will get one posted early next week in a news post announcement. We had the rug pulled out on a few event plans and the tool was giving us issues, so we spent this week scrambling to test events that we can use and pivoting on our plans to try to get things in place that we can deliver on - I don't want to post a calendar and only execute on half of it.

That said, this weekend kicks off events running throughout the month (during weekdays and weekends, I don't mean that to sound like it's just on the weekends).

We will be running a double reward Vanguard rewards event and triple Vanguard rewards event this month (and no, I don't mean the last day of the month :p )
To clarify, the only thing that changed here was the UI - we moved the tokens you we already added from the bonus section to the base rewards section. The main reason is this: we can't add more than one bonus item event to anything at a time. So, these "bonus" 1350 metamorphic emblems were blocking us from being able to add actual bonus items to events like we wanted to. Now that they've moved, we are able to run events where we can add actual bonus items, not just supplementary rewards.

In reference to the double item xp guardian mission, that is also an event that we will run from time to time, but we have no intention of turning it on as a permanent setting at this time. And when I say time to time, I mean we'll see the first event later this month.
Sorry for the radio silence - thanks for the recognition for this event; we have plans to continue the events throughout the month and into next month, leading into the Male Brawler release. We haven't posted a calendar of events yet but I plan on getting that done early next week so you can see what's coming. I appreciate the patience on that front; I promise your voices are heard!
Reya wrote: »
Any stormcry +9? How about those essence?

I still working on getting more materials from various sources, but I do have a character that has some +5'ish Stormcry.

Yeah, most likely there will be a new announced Introductory Thread.
Hauuguu wrote: »
@CobaltDragon, are you our new CM?

As mentioned by me in another Forum Thread , we're in the phase of taking applicants.
I'm not sure @CobaltDragon understands the full weight of doing that yet - or at least without GM cheats like when they +15'd starfall - but I applaud him for the response as it seems like he was willing to learn which is huge imo.

For the sake of clarity:
I have played TERA since 2012 ( Pre-Closed Beta ).
I have characters across every server, and manually leveled the majority of them to 65.
I have at least one of each Class at 65. Each one is decently geared, ranging anywhere from Stormcry all the way down to Steadfast. I enjoy PVE content quite a bit, but also run Battlegrounds whenever I can get the queue to pop.
With that all being said, hope to see some of you in queue today, tomorrow, or sometime in the near future. ;)
To go along with an Event we will be running this weekend, we'll be making a change to the blue "Additional Rewards" sections that are provided with each Vanguard Request.

At the moment, each one offers a set number of Metamorphic Emblems.

The change that will be made will keep the Metamorphic Emblems, but instead of listing them in the blue "Additional Rewards" section, the Metamorphic Emblem reward will be moved up into standard rewards.

This allows us to free up the blue "Additional Reward" section for Event specific rewards.

More details about the Event to come later today in a separate post.
Ammutseba wrote: »
To be a good CM though
  • admit that you're not TERA savvy (because chances are you don't know more than "this class is cool 'cause its an elin" or something along the lines of nothing to do with gameplay) but that you are willing to learn and actually BE willing to learn

It's just my personal opinion, but I would like to see a CM level a character from the beginning all the way up to +9 Stormcry (as a normal player would). I don't think you can empathize with the community until you fully understand what it takes to reach that level. They could even make it part of the twitch stream to help other players (sort of like a zero to hero series).

Which Class would you like to see leveled ?
Feedback has been passed along regarding this.
I've noticed that in all of these screenshots the character has a head slot accessory equipped.
Does this issue seem to only occur with specific accessories ?
Does the issue go away the moment the head slot accessory is unequipped ?
Closing this thread as there are already others with the same subject.
There will be events this month! Sorry its taking so long to post about them but the event tool was giving us insane amounts of heck this week so we had to pivot our plans somewhat. In any case you’ll have info about this weekends events tomorrow, then more early next week about the rest of the month.
Don’t get too excited. Just some antics.
I’d check my parcel post in game if I were you tomorrow.
Feedback was passed along regarding this.
Ves1978 wrote: »
but at least we get 3 day travel journal, village atlas and that snowflake thing without any description at the end of month :D

Seandynamite mentioned more information about it here.
If you provide a list of items that most players would have expected for this Jackpot ( or future Jackpots), I'd be happy to pass that along.
[quote="ElinLove;c-205507"they selectively ignore our stuff. Not only this, but many older bug reports too. Makes me seriously doubt how useful it even is to post. Wonder if they ignore it just to not blatantly say "no" thinking it will have a negative impact or what, but I feel like a direct no would be less of a spit on our faces.[/quote]

Just as an FYI, I have been passing along all Feedback I have come across ( forums, discord, in-game, reddit, etc.. ).

Unless something changes, I'll still have to refer to what was posted back in Early January by Spacecats.
The February Battleground Calendar is going out later this morning / afternoon, I believe it was just going through some last minute revisions.
Melyodis wrote: »
as i said before other players are seeing the same thing i sent ticket already lets see when a fix is put in place
@Naru2008 the reason why i said that is because i would expect that CobaltDragon should have passed on the info to the dev team but i guess he don't do those stuff.

Bug was submitted and sent to QA for verification before sending onwards to the development team to look at. I'd be curious to know if there are any client mods - in the past that has almost always been the culprit for these kinds of issues.
Breetizm wrote: »
Speaking of calender rewards, what is this? V9pOpUf.png

That, along with the login calendar item for 2/23, will be revealed better after we get the next patch to add these (currently waiting for delivery of it at the end of this week) - they are new items.
Melyodis wrote: »
at least is not me alone @CobaltDragon what to do now

If you had previously done any file modifications, not saying you had, but if you did, the next step would be to remove those file mods.
Otherwise, I mentioned that it would be a good idea to submit a Support Ticket for this.
Servers are back up but we need to verify a list of things before we can open up to the players. SOON (tm)!
Nearly there. Thanks again for your patience today. :)
I haven't seen this issue yet myself yet, but my initial reaction would be to run the Repair feature found within the Tools menu of the TERA Launcher.
If it persists after running the Repair, please feel free to submit a Support Ticket with any additional information you can provide, like if it's only shown with certain head accessories equipped.
Hi folks!

During this emergency maintenance we will be doing 2 things:
  • Fix the Battleground Top Talent Box contents to deliver the intended talents
  • Removing the "default" item from folks that opened it between the end of scheduled maintenance this morning and this emergency maintenance

For those players that opened the box and didn't get their talents during that small window, Customer Support will be proactively pulling a list of players that opened them and sending them out so you don't have to request them.

Thanks for the understanding and sorry about the inconvenience! Happy we caught it before it spiraled out of control!

Thanks for bring these two pieces from the Patch Notes to our attention.
I'll go ahead and send them over to another Team for review, and if 100% accurate, we'll get the Patch Notes updated to reflect the intended changes.
The calendar update was incorrectly done and the 1/31 login reward will be returned to dragon scales as soon as we get the tool updated and back up. Also, dragon scales are not going away permanently.
HAAYAAKD43 wrote: »
Jackpot is still on. I just opened about 200 boxes and got 4 jackpots myself (emblem chests, golden talents, and silver talents). We didn't extend because we forgot about it, it was because we decided to bump maintenance to Thursday instead of Tuesday due to other issues that needed addressing and didn't want 2 maintenance windows in the same week if we could stop it. Strongbox jackpot requires a maintenance to turn on and off. We updated the post and updated the launcher image as soon as we confirmed.

why not also make in game announcements? :P

Oh that's a great suggestion! Thanks for that - we'll be sure to add that to the rotation when it comes to stuff like this!
Galiers wrote: »
no super hero landing T_T


Yes there is! Well, for males there is. The standing still "rearing" animation while flying on the ground and pressing spacebar will give you the hero landing. For females you do a slow 360 degree roll.

Wind-up key looks good on it
Dammit - copy/paste got me - fixed that typo now to read "non-dyeable"
We went ahead and released it already - news post will go up in a bit, but I wanted to get it released due to the quicker maintenance this morning.

Flight Skill book can be purchased in game from the Novelty Merchants in Velika, Allemantheia, and Kaiator.
RMHM and RMNM are returning in an update coming up, however that is not coupled with the release of the mech suits in any way. Our next patch has been announced for next Tuesday, January 30th and will be the Guardian Legion update. As soon as I have a solid date for Ruinous Manor, I'll get it out ASAP!

Also yes there will be loot box versions and direct sale bundle versions of the mech suits!
HLK76PFWXT wrote: »
These ones will have passive buffs?

To my knowledge, no. I do not believe there is a Passive Skill, similar to what the dragons or phoenix mounts have.
We actually uploaded all the ones that I had IDs for from the previous store when the store updated and got wiped. I'll make sure unity stoles are in there now, but it may require a bigger audit of items than I can do right now. But thanks for the heads up.
They are now in the Dressing Room for you to see!

You can search "Flight" for the suits and visors/helmets. The female-only wings are searchable using "wings" or "airfoil"
Jackpot is still on. I just opened about 200 boxes and got 4 jackpots myself (emblem chests, golden talents, and silver talents). We didn't extend because we forgot about it, it was because we decided to bump maintenance to Thursday instead of Tuesday due to other issues that needed addressing and didn't want 2 maintenance windows in the same week if we could stop it. Strongbox jackpot requires a maintenance to turn on and off. We updated the post and updated the launcher image as soon as we confirmed.
How about tomorrow?
This thread was last replied to in May 2016... Let it stay buried.
Naru2008 wrote: »
Kiraboshi wrote: »
So do we get a new punching bag CM or nah?

That's currently being discussed among the staff (from what Amberscale told me). I was told that concerns such as this would be handed to someone in the correct department to address. (So I assume either @seandynamite or @CobaltDragon .)

I believe we are in the phase of taking applicants.
I just wanted to provide an update, that we are aware of the situation with the Master Additives, and that the right Teams are working on a way to correct it.

For now, please hold onto the ones you have, and most likely on (or after) January 30th an initial script will be run to identify all character's that have the wrong type, a 2nd script will be used to remove them, and a final script will be used to send the correct version of the Master Additive.
As many of you saw during Friday's TERA stream, January 19 was my last day at En Masse.

I wish you all a fond farewell!

Over the last two years both EME and the playerbase have helped me grow as a Community Manager. I depart with many great memories to look back on. Shoutout to everyone who supported me, En Masse, and the TERA community during my time as CM. That includes any of you who joined me during the weekly community stream - whether the show was about previewing a new update, spawning BAMs on innocent people's heads, learning to Slayer, failing at PvP, hiding & seeking, planning Peanut von Strudel's rampage, holding Q&A with product managers, visiting Value Town, looking at amazing player artwork, painting like Bob Ross, or just hanging out and dancing in freedom square. Every community event and stream was special to me and I always had fun. I hope some of you have as many happy memories from the past two years as I do!

I have a lot of faith in the TERA crew to carry on doing awesome things for the community. The same goes for the Player Council, who help TERA more than they know and are always willing to lend an ear or helping hand to their fellow players. TERA has so many amazing (and secret) things in store for it. I've made quite a few friends at En Masse. I'll miss seeing them every day just like I'll miss many of you guys.

For the time being, I'm looking forward to streaming more at home (some of you have already joined me on my Twitch channel) playing a variety of stuff, including TERA. I'll forever be an online gamer and I love attending conventions, so I hope to see some of you around! Feel free to say hi if you see a Spacecats wander by. Until then...

<3 <3 <3 <3 <3 <3
metagame wrote: »
another thing that's essentially unusable is the i can haz backpack--it has the version from skycastle that expires once you log off:

Dang, wish I'd seen that sooner. I'll let the TERA crew know so it can be replaced in the shop.
Sorry about that! It won't drop after tonight. Please destroy any you happen to get.
Teekz wrote: »
Why not put it on the weekend so people who work and you know swipe in this game can participate in something other than a p2w event.

Wooooooah now you're making assumptions. Watch the stream!

You will not want to miss this stream. Trust me.

Tune in January 19, from 3 to 4 p.m. PST at https://www.twitch.tv/enmasseentertainment

I believe this is a Known Issue between different regional builds of TERA.

There are some Achievements that are offered in other regions that are not offered within out NA version, so the system is trying to give you the Laurel anyways, despite not technically having enough points.

When a new Content Patch is added, if you were right on the edge between Laurels, the new Achievements will cause your character to go back down to the previous Laurel.

The only way to get back to the Laurel you had just gain, is to get enough points to meet the newer requirement for that Laurel within the system, which can sometimes be another 30-70 Achievement points.
Since this Thread was Necro'ed I am going to go ahead and close it.
Please make sure you have done what is mentioned in this Thread
These will be changed during tomorrow's (1/18) maintenance. Skyring will award the following:

Box contents are 2 Golden Talents and 1 Silver Talent
• Winners get 2 boxes
• Losers get 1 box

The only thing said about race changing to Elin Gunners is that it would not be possible. Nothing has led us to believe that this will change in the foreseeable future.
Hey there @TheKoreanGamer, good question! The best place to post a site like that is probably the community creation forum:

If it's TERA-related and isn't selling something or breaking any Terms of Service, chances are it's totally cool to post a link and tell people about your website. In fact for creative projects it's a great way to spread the love and let people know about things you're working on. I look forward to seeing what you've got!
canikizu wrote: »
toufu wrote: »
I wonder if they have an event that can actually do this yet. I know they've mentioned it was something they were looking into, anyway. Hopefully BHS can add it if it doesn't exist, because it would be a good event to have on a regular schedule.

Special buff weekends with increased item XP, additional dungeon loot and more

Good - at least that suggests it exists as an event in some form.

Even JTera and KTera already had events to increase gear xp...

Those regions typically get updates before us. We're excited to do these too.
@CobaltDragon could the active event section get edited then, cause it only shows additional vanguard requests reward and battleground jackpot.

I can check to see if that can be added.
After checking things out on our end, we have been able to verify that the Event did indeed start at the original time mentioned in the News Post.

Also, it's worth mentioning that quite a few players have already started gaining some of the rarer items.

As I am typing this, there has already been quite a few of the rarer rewards looted in the Hard Mode version, and as many as 19 Miner's Hats looted from the Easy Mode so far.
Thanks for the heads up.
I'll check in with another department to see what's going on, and hopefully get the Event started as soon as possible.

Friday, January 12 from 3 to 4 p.m. PST - Join me for a great and deadly hunt, comrades on Mount Tyrannas! You may have heard of Popo Hide & Seek, a game of witless blundering and shameless sneaking around. Popori are not creatures born for battle. They slump and slink about from meal to meal. A true seeker - a lean and fierce hunter made for the prowl - is the Castanic!

There will be hiding and seeking, sure. But today the hunt ends... in death!!! Those who find me will have to /duel me. If they win the duel, they'll get an extra spectacular prize! And of course we fight on Mount Tyrannas, home of some of the greatest fighters in TERA. "Is Spacecats up to the task?" I hear you ask. Join me today and see for yourself!

Tune in at https://www.twitch.tv/enmasseentertainment

papy10k wrote: »
our patches are purely cash shop items now LOL

Check out the Developer Roadmap. It gets updated periodically and you'll see we have more coming than just cosmetic items.
Seniro wrote: »
@papy10k Because Unity and Bruiseweave stoles are majestic af items and you are not allowed to touch them if your hands are not sacred enough.

This is the word of truth.
Not in the shop, no. They're like my favorite thing to use for events, though. You haven't seen your last opportunity to snag one.
Others have said it in this thread, but a Customer Support ticket is the way to go here. Include any screenshots you took. The player will be investigated, logs checked, and appropriate action taken depending on how severe the case and whether or not they have prior warnings.

For what it's worth, I'm really sorry that you ran into such jerky attitude in-game. All online games have rude people. You can't control what people say or think, and the hope is always that the negative ones are the minority and don't reflect the entire community.

In the case of actual harassment, though, it's important to speak up! That's when these support tickets are most important.

Also, thank you for scrubbing these screenshots of other player names and focusing on the topic of community toxicity vs. being angry at a single person. Callouts aren't allowed in the forums partly because we don't want a witch hunt here.
Also... request received :p

The stoles are also among my favorite items, so I know how important they are to fashion.
Please remember peititons/callouts are against the rules. I changed your title to something more on-point.
JXE5356AKE wrote: »
How is this different that some of the stuff spewed and spammed on global and other chat channels?

Customer support gets plenty of tasks thanks to harassment and inappropriate behavior in global chat. That doesn't really do much to help the case for providing more ways to harass.
Just request a dungeon only version of the item at least.

That's an interesting idea I can forward to the rest of the team, but it would definitely require development work in order to make it possible.
I'm unpinning this thread. Feel free to give feedback here for as long as the discussion stays alive. For the most part I don't see a strong reason not to keep the changes.
One tiny question. Why didn't you ask for feedback before you made these changes? If you truly want the Tera community involved think about asking before you act.

Because none of it is set in stone, and I already knew what I wanted to try based off forum metrics and player behavior. I wanted players to experience it for a little while before giving feedback.
Shoutout to everyone that afk'd with me on TR ;D

These are currently being planned for a release in the next couple weeks, so stay tuned.
Zoknahal wrote: »
Sure, there are lots of airheads in NA that will meme their way up with the signs and troll with the fireworks, but only for the first few days. If left alone, these people will soon stop.

Sorry Zoknahal but I have to disagree there. There are signs left over in people's inventories from years back, and we still see them used in borderline ways to meme and tease others. Reintroducing them to thousands of players wouldn't just cause a one-time surge of support tickets. It would cause a huge surge followed by a continuous trickle of contacts, permanently increasing workload. I WANT TO BELIEVE, but in the world of MMOs the trolls will never get bored of trolling, harassment will always be a factor, and the analytics we use to measure our support process agree with that.
This is now fixed, thanks for the catch. =)
VG rewards and reputation are now doubled through 01/31 at 11:59 p.m. PST.
Both signs and dragon fireworks have the potential to cause Customer Support tickets. Dragon fireworks still have the potential to cause major lag if abused by players (until a GM is assigned to come in and fix it).

Signs will always contain negative things, no matter what word filters are put in place. They also have a high potential to create Customer Support tickets. Players use them to attack each other, other guilds, or the game itself. It doesn't make any difference that the creator's name is displayed above the sign. It's still work for the support crew to come in, remove the sign, and dole out any necessary punishment to the one abusing the feature.

Causing support tickets isn't exactly the end of the world, and you might be thinking "okay big deal, a few tickets happen," but the workload is surprising. It's a big deal for us when there are players out there waiting to have important tickets answered. The simplest fix is to remove the signs, and while obviously some people miss having them and have good intentions for using them, removing them doesn't negatively affect any game mechanics. btw this is the same reason we never allow players to use the megaphone.

It's totally a "this is why we can't have nice things" scenario, but unfortunately that's the reality.
Locking this thread since the issue has been resolved and there is another thread on the topic.

Today we announce the winners of the Elin Gunner Loading Screen Contest! I'll go through and show as many of the entries as I can, saving the winners for last. For information on the contest rules and the prizes we'll give to the winners, check out the original news post.

The show begins at 3 p.m. PST at www.twitch.tv/enmasseentertainment. See you there! <3
The issue with Ghillieglade should now be resolved and everyone's instances for that dungeon have been reset.
Looking into this, but can anyone please confirm their loot for me with a screenshot or something? The event works a little differently now than it used to and I'm curious to know what people are actually seeing drop.
There are items like this in TERA for a couple reasons. Duplicate versions are sometimes created for different world regions, but still localized to English. Sometimes there are versions meant for all regions to use. Some also have lower cooldowns making them a little better. Some are tradeable and others aren't. Some are named differently because they were designed as rewards for specific events, reputation quests, Alliance, etc...

After 5+ years of TERA a lot of these items are still around even if we've switched to rewarding a single version of the item. Players hoard stuff, and there's usually no reason to punish that behavior or replace everything.
Ardire wrote: »
i... but.... were you even around for alliance? how can you answer that question if you weren't even around when the content was... or am i high and not remembering [filtered] correctly

Yeah I was here :)

I was about 5 months into the job and worked with Treeshark as he created the Last Crusade event. I didn't get to witness Alliance in its prime, but I did play it and watched a lot of players that ran it regularly before it was removed.
Yordaddy wrote: »
@Spacecats do you think CU:Velika is an upgrade or downgrade compared to Alliance?
And to be more specific, does CU:Velika offer more (pvp) gameplay time than Alliance did?
Is CU:Velika occupying more people than Alliance did?
also is there any other factor that makes CU:Velika superior to Alliance?

They're similar but different beasts. Not really an upgrade/downgrade situation (even though obviously one was removed shortly before the other was introduced.) Sorry I realize that's sort of a non-answer. If you're just asking my personal opinion, there's a world where both could exist simultaneously or in rotation.

As to the TERA dev team's long term plans (outside what we post on the Dev Roadmap), and the number of participants playing one vs. the other, I'm unable to say. Please don't let that stop good feedback, though. If you think Alliance was the best and still want to see it return, say why and I'll happily pass it on.
If you have an issue with other players, please feel free to submit a support ticket and we can investigate: http://support.enmasse.com/tera/tickets/submit
canikizu wrote: »
@Spacecats What about VG rewards, which is metamorphic tokens for rkem and bp? RK has been out for over a month and we don't get any tokens from clearing it. In all other servers, you get 4500 tokens from clearing it.

Assuming you get 1 clear a day, that's almost 150k tokens that people are missing.

These rewards have now been added to the once-a-day vanguard requests for Broken Prison and RK-9 Kennel (Hard).

Broken Prison = 1,350 Metamorphic Emblems
RK-9 Kennel (Hard) = 4,500 Metamorphic Emblems

These will persist for the foreseeable future.
clfarron4 wrote: »
VG rewards are currently doubled so that should include the dragon scales. Is that not the case?

VG rewards were doubled until the New Year, when the event that was in place to double them stopped. Dragon Scales drops were doubled as part of this.

I think what is meant by the original post is that they would like to remind you to please scale all the rewards that were doubled as part of the VG Rewards event accordingly. In the case of this month, that would mean that everything should be tripled from the base build drops by the weekend event and then go back to double, as per the announcement post, including the dragon scales.

This is how it is configured and how it is intended to shake out.
VG rewards are currently doubled so that should include the dragon scales. Is that not the case?
As before, only reputation and item rewards are currently doubled and will be tripled during this coming weekend's event.
Check out the message currently at the top of the forums (don't worry, it just went up, you aren't going crazy ;D ). 1/4 maintenance will be from 8 to 11 a.m. PST.
canikizu wrote: »
@Spacecats What about VG rewards, which is metamorphic tokens for rkem and bp? RK has been out for over a month and we don't get any tokens from clearing it. In all other servers, you get 4500 tokens from clearing it.

Assuming you get 1 clear a day, that's almost 150k tokens that people are missing.

This is also being looked into.
Hodman wrote: »
Would be nice to have an event with double gear experience, or at least 1.5x

This came up before the New Year but unfortunately we weren't able to make it a reality. It's totally on our list, though!
Hey everyone,

Double vanguard reputation and rewards have been re-enabled. The event that was in place unceremoniously expired at the turn of the new year and following some investigation, we identified the specific configuration settings required to re-enable it.

This weekend, starting Friday at 12 a.m. PDT, we will be running triple the amount of vanguard rewards to make up for the days during which the event was turned off.

Beyond this weekend, we're going to leave this event on for the remainder of the month (ending on January 30). Starting in February, we’ll be putting the event on a schedule (similar to how battleground jackpots are setup). This means they won’t be on full-time any longer, but we can have a bit more fun with them (like offering triple rewards instead of double) while mixing up our overall event calendar.

On an unrelated note, we’ll also be running a double drop event this weekend in Ghillieglade and Pit of Petrax. The specifics of these events will be announced in a news post shortly.
TheDarkWan wrote: »
This is all great but you are forgetting something BHS and EME are super cheap and will not spend a dime on Tera unless they must and as it stands they don't think they must, so all of this is usless. @Jerichow

Well this doesn't really get us anywhere. You don't have to be 100% optimistic to be constructive, but even if you believe changes are unlikely, the better approach is more like: "What would make an idea MORE likely to happen? Why is it worth applying to the game? What hasn't been thought of yet?"

TERA is a living, breathing MMO with changes always in the pipeline. Sometimes just new bosses or fun cosmetics, but if you even just look at the recent history of TERA's 5+ year lifespan, we've seen from Bluehole the new gear progression system, CU:Velika, Harrowhold, and the upcoming awakening system, showing that they ARE willing to explore new mechanics while building on existing ones. Updates like those are not easy. Following a template is easy. But updates like those are born from the drive that Bluehole developers have to try new things and keep improving. I think they're very interested in hearing well thought-out feedback like what we're seeing in this thread.

FYI this discussion was closed because we've looked into the support issue but giving out details would violate user privacy. I can verify that the suspension didn't have anything to do with the Nightfury riding skill on the broker.
The inclusion of gear in this pack was solely intended to aid a new player in completing the first few quests in the Fate of Arun quest line. If you’ve ever used a Level 60 Scroll on a freshly made character you’ve probably noticed that it can be tricky getting level-appropriate gear, throwing you in the deep end against level 60+ BAMs that can one-shot you. The gear in the bundle was intended to mitigate that. The pack was designed to allow a new player instant access to TERA's high-level FoA content at what we felt was an accessible price point so we hoped that it would attract some people to try TERA for the first time.

The points raised in the OP regarding our messaging of the gear included in the pack are good ones. To a new player, the words “high end” have a totally different meaning than they do to level 65’s. We should’ve been more careful with how we presented the gear and recognized this component of the bundle as potentially controversial, though it was not intended to be.

As far as this thread goes, unfortunately a lot of the discussion has devolved into bickering, name-calling, and airing unrelated grievances that deserve their own forum threads. Because of that, this discussion will be closed.
Some comments have been removed from this thread by moderator action because they were either attacking or derailing from the topic. Please keep the forum rules & guidelines in mind when posting!
Thanks for posting this feedback, @Jerichow. You obviously spent a lot of effort on this and I'll do my best to get it in the hands of the TERA development crew.

A lot of the updates we see for TERA outside of some class balances are really geared for high-end content, but then again a lot of the feedback we get from players is also about 65+ gameplay (which makes sense - most hardcore players spend all their time on max level characters and they're the ones most likely to give feedback). Anyway, it's nice to see suggestions focused on the journey from 1-64.
Margarethe wrote: »
Chido wrote: »
Yes, I agree with spacecats. Unrelated ban. Tell your bf to stop using cheats.

You're annoying.
He doesn't cheat.
Otherwise I wouldn't bother making this in the first place.

Looks like we need a little more to look up the ticket. @Margarethe can you DM me the ticket number or his EME account e-mail address?

Also please don't just call people cheaters. There's zero info in the message Margarethe posted to indicate the cause of suspension. Be nice.
Looking into this with the CS crew. It doesn't make sense for anyone to be suspended relating to a mistaken broker charge. My guess is that the suspension is totally unrelated.
Certainly has something with the clock turning over, a regular TERA Y2K.

I'm reaching out to the devs on the issue so it may take a bit of time to resolve.
Definitely not intended, we're looking into it.
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