TERA Online dev tracker
Treeshark (Producer)
All players that play on our servers are eligible.
Hi Zuca. Our customer support staff is generally deep in responding to tickets and do not have time to take to the forums. What you have done (submit a ticket) is your best route to go, and we do respond to every ticket in the order it is received.

Live chat hours are stated at the bottom of this page (http://support.enmasse.com/tera).

Thanks.
The Four to Score event is now over. Thanks to all that participated!

After the final challenge receipt (for the campfire challenge) is delivered on May 13, we’ll draw 100 names to win an Icegrip weapon skin and 265 names to win an Icetouch weapon skin.

Visit http://tera.enmasse.com for the list of winners after the drawing on May 13. These weapon skins are available in Valkyon Outfitters starting May 16.

And don’t forget, keep those challenge receipts!

While you can’t do anything with these receipts yet, on May 14, after our usual maintenance, you can find an NPC named Major Milestone in towns around the world. Visit this NPC to redeem those challenge receipts for cool new goodies!
Edited by: Denommenator over 1 year ago
JaydenxStrider on 05/09/2013, 10:15 AM - view
Do you need to do level appropriate quests, or can you go back and do old old old quests you skipped that are like 30 levels behind you?


Any quest
ToytheElin on 05/09/2013, 10:40 AM - view
"If I complete all of the May 9 challenge on Thursday with my character Herp, and all of the May 10 challenge on Friday on with my character Derp, I will earn two raffle entries."
Going to go ahead and assume this counts for characters on different servers as well.


If Herp and Derp are on different servers, that is fine. Basically, your game account is only eligible for one raffle entry per day.
Yo, we just want you to complete any 20 quests to get credit for this challenge. If doing the same repeatable 20 times is your cup of tea, then go for it. If you want to make it interesting and level an alt to do it, that is fine too. If you know your daily activities of Tera in running guild/vanarch/rep dailies will amount to 20, then that's fine too.

We'll have the challenges displayed on our main website, on the in-game welcome announcement (which will have more information), here in the forums on our stickied post, and on our socials.
I just had a talk with him (GM Araya). He was misinformed. All quests count.
Edited by: Treeshark over 1 year ago
The prizes we give out will be character based, and permanent.
Skilliard on 05/08/2013, 01:54 PM - view
Assuming that means they're bound upon obtaining, and they cannot be traded. Thanks!


Yes and no. The box you get at first is not tradable. The box will then turn into the weapon that is appropriate to the class you are opening the box on. That weapon will be tradable.
Our official webpage is now updated with a link to all the events we'll be running for the entire month of May. Also, something else from me.

We're celebrating the whole month, so don't worry, nothing ends today :).
Edited by: knoxxer over 1 year ago - Reason: Added links!
I would upvote this if I could.

Also, we will be implementing solo queues this month for 3v3's in the upcoming release this month.
The first week is an art contest, but the next 3 events this month will involve everyone. :)
The sections of the "Happy Birthday" page will light up when the time comes around for it to be revealed. Class balance changes are coming most likely with the 20v20's.
I love all the servers equally.
Hey everyone. We (En Masse) are the publishers for Tera in North America and Gameforge publishes Tera for EU. The discussion ends there.

Everything else is just 100% speculation and I'd rather not have that about this subject here. This thread is civil but I'm going to lock it to prevent something like this from perpetuating. You can go tinfoil hat crazy on other subjects regarding what is happening on our servers but I'll draw the line here. I hope you all understand.

Thanks,
Treeshark.
I'll be outlining the path of future content later this week. We have a lot of stuff planned for next month and the months after that
illusoire on 04/25/2013, 07:31 AM - view
Catatonic on 04/25/2013, 07:20 AM
Tsikura on 04/25/2013, 06:24 AM
Iniker on 04/25/2013, 12:31 AM
Catatonic on 04/24/2013, 10:07 PM
Guykun on 04/24/2013, 10:07 PM
Slubber on 04/24/2013, 09:56 PM
arigato on 04/24/2013, 09:55 PM
vika on 04/24/2013, 09:12 PM
WallyPark on 04/24/2013, 08:56 PM
Iniker on 04/24/2013, 08:23 PM
knoxxer on 04/24/2013, 08:19 PM
Fatwa on 04/24/2013, 08:08 PM
Slubber on 04/24/2013, 07:52 PM
Roda on 04/24/2013, 07:26 PM
Catatonic on 04/24/2013, 07:23 PM
Slubber on 04/24/2013, 06:58 PM
Iniker on 04/24/2013, 06:57 PM
Fatwa on 04/24/2013, 06:54 PM
Slubber on 04/24/2013, 06:51 PM
Fatwa on 04/24/2013, 06:47 PM
knoxxer on 04/24/2013, 05:51 PM
Tomorrow we will be updating our forums. This update will result in a downtime of 2 hours where the forums will be inaccessible. It will be tough but we shall endure.


Slubber and I will be hosting a Support Group...


I didn't agree to this!


I'm telling you, no agreement necessary.


From tomorrow onward, beautiful chain quotes like this are goooone.


That makes me kind of sad, but i'm sure it hurts Fatwa more, he's been in some of the largest quote wars of all time.


Then let's make one in memory.

*squint*


Hoists memorial banner to honour what once was and soon shall be no longer.


I'm a panda.


I love you guys.


You look like Stamper.


My turn.


ᕙ(⇀‸↼‶)ᕗ The post's getting pretty long.


I want to be a part of this historic event too!


I was still catching my breath, Knoxxers post flattered me, but alas, I am here to contribute once more.


I feel like I'm dining with celebrities.


Pull up a chair, sit down and stay a while.


Let's keep the train GOING!

Choo chooooo


This thread is beautiful



1 hour 40 minutes until no more ;;


Rylen was here.


This thread is great.
WallyPark on 04/25/2013, 09:56 AM - view
In before the LOCK DOWN!


Aww man.
done.
Thanks Fantality. We'll take a look at it and communicate anything we find directly to you and not through the forums :). Because of this, I'm going to lock this thread.
What, this thread didn't lock itself???
We are definitely looking at the tickets submitted about this. At this point it's really odd to us that it is only affecting people outside of North America as we don't do anything special just for players outside NA. If you do have problems please submit a ticket and our reps will ask for the relevant information.
Sorry for the late update everyone. We've been looking into this and are working on a resolution. Currently this only affects Tempest Reach.

We will be restarting Tempest Reach at 6 p.m. PDT (about 25 minutes away) - http://tera-forums.enmasse.com/forums/server-status/topics/42213-Tempest-Reach-Restart-at-6-pm-PDT
Edited by: Minea over 1 year ago - Reason: server restart soon
It will actually be turned off on the 30th of this month, not the 23rd. We have always stated that this was an event for a limited time, and did not want to mislead anyone that this would be permanent.

That said, the response (and turnout) has been great for this. We will definitely want to bring it back, but me thinks that some tweaks need to be done to make it better (level of gear, suitable gear for classes).
There will be an emergency maintenance at 10am to fix a possible server instability issue. All servers will be affected. Downtime is expected around 15 minutes.

Thanks!
-Treeshark
Edited by: Treeshark over 1 year ago - Reason: forgot date
MegaMouseGW on 04/12/2013, 01:44 PM - view
Search for "TERA online complete client"
There are 2 of the results that I trust:

-edit-

plus one from Softpedia. You will find more but not sure how safe they are. Uninstall the torrent version and use the complete client versions. Most likely after that you will just have to patch.


That link is not for us (EME). Do NOT use that link if you plan to play here. Do not use any link provided from other websites as our support will not be able to help you. Our client is not downloadable anywhere else but from our servers, and there is only one source that you should trust.

We offer 3 methods of downloading here: http://tera.enmasse.com/download

The Happy Cloud offers players the chance to play while the client is downloading after a certain amount is retrieved.

The direct full download will patch you up fully from zero.

The official torrent is offered for users who prefer to use bittorrent.


BUT this isn't what OP is talking about, only posting to negate MegaMouseGW's information.


Edited by: Minea over 1 year ago - Reason: quoted text edited
Also see: http://tera.enmasse.com/introducing-pets with pictures and video and stuff.
Edited by: Treeshark over 1 year ago
Alright we're passing this on to BHS to fix. thanks all!
Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.
Divinerage on 04/08/2013, 01:32 PM - view
Treeshark on 04/08/2013, 01:28 PM
Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.


*slips dollar in pocket* So how about we change that Thursday to Tuesday :3


I checked my pocket and there's no dollar there. Thursday it is!
It's a placeholder. It doesn't work (right now) :(
Aphelie on 04/08/2013, 04:49 PM - view
Treeshark on 04/08/2013, 01:28 PM
Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.


Will pets be available to sell on the broker and whatnot?


You can broker/trade it before it's used just like a mount book.
PVP Leaderboard rankings now update continuously throughout the day so there's no point to list that. The actual seasons reset every 28 days on a Tuesday during our maintenance, which is at 7am. The last season began April 2nd.

Our election calendar can be found under news drop down. http://tera.enmasse.com/news/election-calendar

Also. Please don't bump your own thread :).
Edited by: Treeshark over 1 year ago
We are pooling winners from the people signed into our twitch channel, just FYI.
Iniker on 04/05/2013, 04:31 PM - view
The chat isn't working . -.

Twitch chose today to have some problems with chat. I think you just have to keep trying.
We're not hardwired to end in an hour. Tonka does what he wants. No one controls the Tonka.
I see this new error. Looking into it.
The FAQ is outdated now with our updated launcher. We are aware of the problem that is happening right now and looking into it.

P2P is default to off, which is why there is no way to turn it off (there is no way to turn it on).
There is a bug where it won't remember for some users and that will get fixed the next time the launcher gets patched.
Hey all,

In your TERA directory, in \Client\Binaries, can you tell me the time/date stamp of your TERA.EXE file?

I'll give you a hint and say that it should be 4/2/2013 9:20pm (not sure if this will be adjusted for time zones, but I am PST)

Also, please state the time/date stamp of your "Game.version" file located in the base directory of Tera.
Edited by: Treeshark over 1 year ago - Reason: added question for game.version
The files you need to replace is here:
http://patch.tera.enmasse-game.com/temp/FOG-Splash.zip
http://patch.tera.enmasse-game.com/temp/Splash.zip

Steps:
1) Shut down the launcher.
2) Replace the splash images (both of them). First find the location you installed TERA, and it will be in:
...\Client\S1Game\Splash
a) If you installed through HappyCloud, find the location and go to:
...\HappyCloud\Cache\TERA\Client\S1Game\Splash
3) Start up your launcher.
Edited by: Treeshark over 1 year ago - Reason: adding another splash image
The act of you swapping gear in and out will still look like it works but the stats remain the same.
Yup, we're on this.
The files you need to replace is here:
http://patch.tera.enmasse-game.com/temp/FOG-Splash.zip
http://patch.tera.enmasse-game.com/temp/Splash.zip

Steps:
1) Shut down the launcher.
2) Replace the splash images (both of them). First find the location you installed TERA, and it will be in:
...\Client\S1Game\Splash
a) If you installed through HappyCloud, find the location and go to:
...\HappyCloud\Cache\TERA\Client\S1Game\Splash
3) Start up your launcher.
You get it at one of the quests on the Island of Dawn called "Making the Rounds". The box is designed to aid your leveling experience. A gift that keeps on giving until level 45, at least.
Let me try to address some questions and concerns.

1) Why this and not fix everything else omg?
Fixing everything else and having this event are not mutually exclusive, they are just not (unfortunately) happening at the same time. Maybe one day they will.

2) All the work I put into my gear!
Will still be meaningful. This event is.. an event, and won't last forever. Yes, the points are the same as the normal Fraywind, but there won't be any of the win/loss rewards or jackpot boxes from the normal Fraywind. And you also still have to win to get more points, like the normal Fraywind.

3) This Equalized Fraywind is SOLO QUEUE ONLY.
There will be a FAQ going up by tomorrow. Here are the main differences between the Equalized Fraywind and the Normal Fraywind (besdies the equalized part)

The following things are a bit different:
· There is no Desperate Resolve buff.
· There are no Winners/Losers boxes or Jackpot Rewards
· You can only solo queue into this version of Fraywind Canyon.
· Each team will have their armor colorized into April-Showers Blue or May-Flowers Red.
· To get the equalized gear, you MUST have gear equipped in the slot it is going to replace.

The following things remain the same:
· Overall objectives remain the same.
· Reputation Points and credits remain the same as the original Fraywind Canyon.
· Cosmetics can be worn in the battleground.
· Scores will be counted towards the rankings.

4) Anything else I need to know?

Some notable points:
* To get the equalized gear, you MUST have gear equipped in the slot the gear will replace. So if you want the weapon, armors, and accessories, you must have it all equipped before entering the battleground. If you don’t have a piece of gear equipped, you will not get that associated gear equalized. For example, if you forget to equip your boots, you’ll be entering the battleground with bare feet.
* This battleground has replaced the 15-man RAID version of Fraywind Canyon. You can enter it just like any other battleground in the battleground matching system.
I've added some more info about the Equalized Fraywind in the News and Announcement page here: http://tera-forums.enmasse.com/forums/news-announcements/topics/Spring-into-Battlegrounds?page=1
We seem to have ironed out the issue, please let us know if you are still experiencing this problem.
The game is pretty big but if you are having download problems we have a bittorrent up that you can access here: http://tera.enmasse.com/download
I'm locking this thread because it may lead to bad information since our launcher has changed (necro). If you are having problems running your launcher, you are free to post another thread.

Thanks!
I can confirm this is a known issue in KR as well as we are just waiting on a fix. No ETA on that, however.
something will be different next week. we'll see how it plays out.
Level 60 rewards are about a third of the way done. Everyone else should have got their rewards in Item Claim. If it is not there, please check the "Unredeemed Codes" section in account.enmasse.com.

There is no code in this post.
Edited by: Treeshark over 1 year ago - Reason: to add more details
Hey there was a thread that had screenshots of teams with less than 15 people in a team (10 or so). Where did it go? That is more concerning.

About the 20 man groups. It's not really 20 players in a team, what is happening is that 5 people drop, and the game adds 5 more people. BUT it doesn't remove those people from the final scoreboard. I guess you can prove me wrong if you counted all 20 players in the group, but I know that's what the game does for dropped players on the scoreboard.

edit: code is fully redeemed.
Edited by: Treeshark over 1 year ago - Reason: code fully redeemed.
There are four words bolded in my previous post.

This is not a code.
The rewards will be handed out throughout the course of today, as I've stated in another thread. I appreciate your patience.
Fixed that page!
We're monitoring closely how the servers are doing both with data and anecdotally. As of right now we don't feel that the two new servers are ready yet, but we feel that it is close.
You can now level up your characters past the level. We are capturing data based on very early in the AM today.
Knoxxer could have maid the easter egg hunt some kind of cipher.
This was an accident.

We'll bump up the channels in next week's patch, although the sheer amount may not be as much during launch.
There's no code in this post (i'm serious), but yeah, we're looking at ways to improve 3v3 participation, and BG participation overall.
Items are being distributed now. There are a lot of people so it'll take a while. If this day has passed and you still haven't got anything (and you are supposed to), please check your enmasse account page to see if it is sitting in "Unredeemed Codes".


edit: codes are gone. Kensama, i find your lack of faith disturbing.
Edited by: Treeshark over 1 year ago - Reason: to say codes are gone.
delman99 on 03/25/2013, 04:17 PM - view
Bayon on 03/25/2013, 04:03 PM
delman99 on 03/25/2013, 04:01 PM
so umm yea wheres my p2p download share options that i've turned off ever since i started playing this game...


They never worked to begin with.


says u, doesn't matter where is my option to turn off so i don't share my internet that i pay for with other people i don't know nor help pay my bill


What is meant is: the p2p sharing does not work in the launcher so you're not sharing anything to begin with.
Apparently not. Some races and classes aren't lining up either.

We found the issue and are addressing it. Just had some things misaligned. Enjoy your new race/class combo while you can. - knoxxer
Edited by: knoxxer over 1 year ago
Locking.
It's supposed to reset every Saturday at 12am, but it is not. BHS has been informed and we await resolution.
We are going to restart just the dungeon and matchmaking servers shortly on LT and AV. Actual gameservers will not go down, but there will be interruption to people in dungeons on those servers. We will message in-game when the 1hour countdown till this happens starts.
Yup, they'll be back up soon. You can also disregard the notice for AV/LT, since that will just be done now.
I've just come here to say thanks for making a very civil and articulate thread on this topic. I honestly came here expecting much more flame wars but am pleasantly surprised.

And yes, that is all I'm going to say in this thread. Thanks! :)
We also have a bittorrent of our full installer. It may be a small patch or two behind, but it's mostly there.

http://tera.enmasse.com/download

While I agree that having a toggle to turn this icon on and off is the best solution, it is unfortunately not one that is going to happen.

The founder's chat icon was not something we ever promised the founders, nor do we consider it part of the package. The inclusion of it was snuck in, as was the disappearance of it. We've discussed the possibility of putting it back in, but sadly it is just not in the cards.

I sincerely apologize for the removal of this icon without notice, but it has happened and will stay that way. It seems that this thread just wants to know what the fate of the icon is, and so here it is.
These will go on sale sometime tomorrow. We'll also have accompanying images on what most races look like with each set on.
In many cases our servers are back up before we really have the chance to make a thread about it, explain and pin it. We try to be reactive in most user made threads since it's easier for us to respond to rather than to fork the conversation. If the outage becomes prolonged than more communication will be given. Any planned outage is always communicated about an hour in advance unless it is an absolute emergency.
GodsGunman on 03/20/2013, 11:17 PM - view
Treeshark on 03/20/2013, 11:11 PM
While I agree that having a toggle to turn this icon on and off is the best solution, it is unfortunately not one that is going to happen.

The founder's chat icon was not something we ever promised the founders, nor do we consider it part of the package. The inclusion of it was snuck in, as was the disappearance of it. We've discussed the possibility of putting it back in, but sadly it is just not in the cards.

I sincerely apologize for the removal of this icon without notice, but it has happened and will stay that way. It seems that this thread just wants to know what the fate of the icon is, and so here it is.


I for one am very dissapointed :(

Granted near the start there will of course be a lot of founders, but over a year or so they'd thin out, and being able to show you helped support the game at an early stage is a great thing to show off :(

I M dissapoint. :(


That's why we gave everyone a title and an exclusive mount :)
ETA 9:45am Pacific. Messages have been sent out to affected servers. Party matching and Battlegrounds will be affected momentarily.
The picture posted is not from our website. The language is not ours, but rather mmosite.

It doesn't seem a lot of the people complaining about the disappearance of the icon are not even founders, so it does seem odd. If you are a founder and the disappearance of this icon greatly disturbs you to no end, please PM me.

locking this thread now, it has run its course.
Thanks! Our writing team and Ozma are behind our patch notes.
The original plan was to put it on the elite bar, but it failed in implementation and testing. Then the choice was either to not have it in the Elite Status package at all, or just give everybody 1 for 30 days.

The limitations on Item Claim has already been discussed in this thread, so I won't go any further on that.
This is a very old bug that has since been fixed. When and where did you get this client?
We'll be going back to 5pm tomorrow.
We have been looking into buffs not resetting.
A make up Nexus for the server outage tonight on Tempest Reach.
We've been investigating these lag/disconnects that have been occuring over the past week or so, and still are. Unfortunately I don't have any good news to accompany that statement yet.
Treeshark on 03/16/2013, 12:09 AM - view
We've been investigating these lag/disconnects that have been occuring over the past week or so, and still are. Unfortunately I don't have any good news to accompany that statement yet.


This time frame also covers tonight.

We found the cause of this and will be fixed before the next Nexus.
To address the issues we saw last night, the Tempest Reach (TR) server will be taken down at 10am Pacific to apply a server stability patch.

All other servers have already been pached.
This is a known issue.
I'm glad everyone got their lions now. There is a bug when you drag the lion to your shortcut bar, the icon won't display. It will still work, but it won't display the icon.
Every prize in the power level event is tradable.
The permanent account bound EX-TRM mounts are currently in the store.
Catatonic on 03/15/2013, 10:10 AM - view
But we do know. It's all instances but Nexus Traverse.


This is correct. All instances except the Traverse.
Fucile8 on 03/15/2013, 01:25 PM - view
Not much help if you want to use your old character, but i just came here (http://tera.enmasse.com/download), used the streaming download option and within 20 minuts I was playing a new character. No big deal for me cause i wanted to try a new class anyway. It downloads the first parts of the game, lets you start playing a char that is lower than level 10 and DL's the rest of the content on the background. Eventualy u will be able to get back to the + level 10 character of yours. Again, may be useless for you, but it worked out for me, maybe this can help someone.

This problem happends to me every patch. The only thing that solves it is to download the entire game. Sorry for my english, not native.


You can use the streaming downloader on existing accounts too. It just may not be optimal. We also have a bittorrent of our full installer up.
It's not RNG :).

It does take some time to propagate. But it won't propagate while you are logged in.
There is an extremely small amount of players that this is happening to. We are looking into the cause as it is rather odd. Until then, if you notice this on your new level 1 character, please start over if you can.
Locking per OP request.
Only the extensive alkahests are dropping in quantities of 1000. Everything is a player trolling you. It also needs to pop up in the middle of the screen.

That being said, I'm locking this thread now :)
Sent you a PM, Reion.
Hey everyone. We weren't aware of the Founder's chat icons disappearing until today. I wasn't even aware of this thread until today. I'm looking into what happened to them and let you all know when I found out.
I think this thread has run its course. There is another thread discusses the mysterious disappearance of the beloved Founder's chat icon already.
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