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Leluvely wrote: »
The only hair colour options I have when I try to make an elin character are these

This doesn't just happen with ninja, it happens with any class on elin. I have no mods installed and I've already tried repairing the launcher but it made no difference.

You can click the Arrow on the Left side to display the other hair colors.
This issue was reported about an hour ago, and we have departments looking into it.
Tetsuryu wrote: »
Tetsuryu wrote: »
My launcher updated the game successfully but when I press the "Play" button I get this message.
I tried the "Repair" tool and it didn't accomplish anything.Any ideas?

I searched for ways to fix this on the net and tried some suggestions...
-I updated my video driver
-I edited the "host" file in windows
-I closed the launcher and everything associated with the game
-I made sure antivirus is off
-I made sure the system requirements are met
-I updated my directX
-I rebooted my router
Nothing worked...

Is the Anti-Virus a type like "Windows Defender" , or is it one you specifically had to go and download yourself, like AVG / Avast / McAfee / etc.. ?

Even though you mentioned you have set it to "off" some default settings can prevent the required connection, and lead to an FFFF:FFFF after pressing the Launcher's "Play" button.
Cutechan wrote: »
Ninjas animation isnt showing :/

This was mentioned in another Forum Thread I believe, but i occurs when Elin files have been modified.
Is this your experience on all characters, or just the current one you're trying to play?

If it's just one character only, PM me the character's name and server.
This would most likely be due to Modded Elin files that need to be removed first.
Spacecats wrote: »
Vua wrote: »
Not letting me discard avatar weapons or even dismantle them.

That's because they're needed for a quest turn-in.

Avatar Weapons can be sold to a Merchant NPC, if you really wish to have it removed.
Any character over level 39 requires a 24 hour Cooldown, simply to prevent the accidental deletion of a character you have worked hard to level.

I believe it's been this way since around the Reaper's release.

If you don't have any other characters lower than 40 to remove, send me a PM with your character's name and server and confirm that is the one you're hoping to have removed right now.
I went to velika, and I after I passed control office my game crashed and I got error

Error: 000a:0000
Insufficient Memory

I restarted PC And I can't log on character that is in Velika, I can log on to every other character though

If you PM me your character name and server, I can assist with that.

Also, if you have not already done so, you'll want to use the Repair feature in the TERA Launcher's Tools Menu.
My first stop is going to be in Spring Valley, speaking with an NPC named Morick.

Once that is done, it's Ninja Time!
Pascalle wrote: »
We haven't had an update from @CobaltDragon, clearly the servers have exploded and EME are contacting their insurance agents :confounded:

Just finishing up the last few things on a very long checklist, then it's Go Time!
Natyumi wrote: »
Pascalle wrote: »
What time should we expect it to be done normally? Like 2 hours after start?

Cobalt said could be sooner

We are so close now. :awesome:
Tritonal wrote: »
Wait so is this Maint PST or PDT

It is in PDT. ( http://www.timeanddate.com/worldclock/usa/seattle )
JinxyKat39 wrote: »
I'm gonna guzzle coffee, maybe make some muffins later, because i know it's going to be closer to 4 hours than two. Good morning everyone!

Things appear to be right on track...
Dare I say that they might even be available early? :D
It's not related to a ban.

I just sent you a PM in regards to the User Authentication Error you are seeing.
Most commonly, this issue with not remembering your device occurs after either clearing Web Browser Cache / Browser History, or changing Operating Systems.

If you continue to request a new Code be sent via Email, and nothing has arrived shortly afterward (or after waiting up to an hour) , then most likely there may be a conflict with the Email Provider you are using currently (meaning that the codes we send are being blocked, even when white-listed), or perhaps at some point the unsubscribe button had been clicked.

That being said, your best bet would be to use an alternative email (a different Email Provider), then make a new Support Ticket, letting us know you are having an issue with your Main TERA Account, provide the Email to that Main Account, and any details you are able to about the Account so we can verify it and proceed to change the Email to one you will be able to receive our Support Ticket reply messages and Account Armor Codes through.
If you have not already done so, go ahead and submit a Support Ticket, and also include a copy of the EME Diagnostic text file, and we will be happy to work with you and resolve it. :D
The other Thread that I believe you are referring to can be found here :

If you have not already done so, I would highly recommend that you make a Support Ticket and attach an EME Diagnostic, so that we can help to resolve this issue for you. :)
If you have not already done so, please feel free to make a Support Ticket, and we will be happy to look into it for you.
Our Support Queue is still a bit behind, as mentioned here in the "State of Customer Support" Thread : http://tera-forums.enmasse.com/forums/general-discussion/topics/State-of-Customer-Support-10262015

We continue to make great progress, so we should hopefully be getting to your Support Ticket very soon.

Thank you for your patience.
Edited by: CobaltDragon 2 minutes ago - Reason: Including Link.
If you still continue to have this issue in your Launcher, and have not already done so, please feel free to make a Support Ticket, and we will be happy to assist you.
We should be able to assist you, and thank you for your patience.
The Servers are all currently up.

If you continue to have an issue starting the Game Client, please make a Support Ticket, and we will be happy to provide assistance.
I am going to lock this Thread.

Please refer to one of these other threads that are already discussing the 5-Man vs. 2-man Corsair's Stronghold Debate :

[Bring back 2 man CS](http://tera-forums.enmasse.com/forums/general-discussion/topics/bring-back-2-men-CS)

[Keep CS as 5 Party Queue](http://tera-forums.enmasse.com/forums/general-discussion/topics/Keep-CS-as-5-Party-Queue)
If you have not already done so, please feel free to submit a Support Ticket, and we will be happy to provide assistance.
If you have not already done so, I'd recommend that you submit a Support Ticket so that our Customer Support Agents can assist you if the issue persists after the Maintenance has completed.

I would also highly recommend that prior to submitting your request, that you run the Repair feature in your TERA Launcher.

( If needed, http://support.enmasse.com/tera/repair-tera-to-resolve-common-issues )

The reason the Repair is needed, is due to the fact that sometimes some file corruption in your TERA installation might occur when a crash happens, or if something went wrong during the process of moving your character from Island of Dawn to Stepstone Isle.

Keep in mind, that the Repair itself might not resolve the issue 100% by itself.

Additional steps may need to be taken by Support in order to restore access to the character, which is why a Support Ticket would be a good route to take.
Please feel free to contact our Support and put in a Support Ticket if your issue remains, and we will be happy to take a look and resolve it for you.
Just wanted to provide a quick update, that the threads have all now been removed.
@ Ray676 : That error is slightly different that what the others have been reporting.

Essentially it means the character you are trying to have transferred has a specific item in it's inventory that is not able to be moved between servers.

There may be some specific items not yet added to this list, I would suggest you check here for any items you may currently need to Bank / Discard :

( http://support.enmasse.com/tera/server-transfer-known-issues#SomeItems )
I have gone ahead and informed the appropriate departments of this specific error.

For the time being, would it be possible to include a screenshot of this specific error message?

Just as a heads up, we are aware of the issue and we are currently working to resolve it.

Thank you for all of the information provided so far.
For anyone still effected by this issue, I just wanted to let you know that we have not forgotten about you, and we are still actively reviewing the situation and doing all we can to have to resolved for you.

Thanks you so much for your patience.
- If you currently have the TERA Launcher open, can you please close the TERA Launcher, then remove the following from your TERA Folder :

Live2-Launcher.version ( this one may not be in the folder )

- Then, after those files have been removed, please download the 4 files ( EN.version / Game.version / Live-New-Launcher.version / Live2-Launcher.version ) from these links :





- Drag-and-drop these 4 files into your TERA Folder.

- Once you have added those 4 files, please restart the TERA Launcher as Admin
@ Elyiess - Send in a Support Ticket with a screenshot of your TERA Folder and that error.

I will be happy to assist. :)
We are currently investigating the "Unable to Unzip Manifest" error being displayed in the TERA Launcher, and hope to have it resolved momentarily.

(Adding a pinned thread in Server Status forums: http://tera-forums.enmasse.com/forums/server-status/topics/42914-Server-Maintenance-Extended )

Update : We did have to extend the maintenance by a bit, but the servers should be back online now.

Thanks again for your patience.
Edited by: CobaltDragon 7 months ago - Reason: adding additional info.
Ketoth on 04/29/2014, 08:52 AM - view

Is possible know if is a issue that affect all players or just a few?

As this issue appears to be affecting a large amount of players, the maintenance is going to be extended by 2 hours.

As we get more information, we will keep you posted. :)
Edited by: CobaltDragon 7 months ago - Reason: Adding additional information.
The Unable to Unzip Manifest issue should be resolved now, so for anyone still seeing an error message in the blue download bar of their TERA Launcher, please feel free to contact our Support for further assistance resolving the issue : ( http://support.enmasse.com/tera/tickets/submit )
We are currently investigating this issue and hope to have it resolved momentarily.

Update : The issue should be resolved now.

For more information, please see Post #80 on page 8.
Edited by: CobaltDragon 9 months ago
Just as a heads up, we are currently investigating this issue, and hope to have it resolved shortly.
Update :

This issue should be resolved now, though we are still seeing some delays in the TERA Launcher, loading the window that allows you to enter your login information.

Give it a minute and it should eventually come up and allow you to enter your email and password.

Once the information has been entered, you may also experience another delay, where it appears the "Login" button will remain grayed-out, but if you give it another minute or two, it should allow you to either press the "Play" button, or if needed, continue patching / download if you still need to update your files.

If you continue to see the same errors after quite a few minutes have passed, you may want to try restarting the TERA Launcher a few times.

If the issue still remains, please contact Support for more assistance.
Edited by: CobaltDragon 9 months ago
kpop on 03/01/2014, 08:09 AM - view
I can "log in", but as soon as I press play, it gives me the json error.

This FAQ Section will provide more information about that specific error :
( http://support.enmasse.com/tera/json-parse-error-0112-0000 )

Ultimately, it should be resolved by the same steps provided in Post #80 on page 8.
nayukii on 03/01/2014, 08:25 AM - view
i can't login and when finally i'm able to login, i get 'unable to determine current version'... -.-

Can you try these steps and let me know if you still see "Unable To Determine Current Version".

( http://support.enmasse.com/tera/unable-to-determine-current-version )
Update : The errors in the TERA Launcher are still being investigated, and more information has been provided to the appropriate departments.

As far as the JSON parse errors go, I would give it a few more attempts, as in all cases we have seen this morning, everyone can eventually get back in after quite a few restart attempts.

If you have not already done so, you may want to try starting the Launcher as Admin.

Also, to add a bit more information, in the FAQ section I linked to earlier, it does mention, "This error will happen while there is heavy load on the servers", meaning that there are currently a lot of players all trying to login at the same time.

We hope to have this fully resolved as soon as possible.
Tempest Reach is currently available to be logged into, so if you are currently having an issue, please clarify what you are experiencing or make a Support Ticket so that we may assist you further.
From what I have heard, Medal of the Fray is simply an item that can be rewarded from the Bounty of the Fray eggs, yet actually does not serve a purpose.

They can be saved if you wish to collect them, but other than that, they can just be sold to a vendor for a few copper.

Here is a link to the FAQ section on it : https://tera-support.enmasse.com/app/answers/detail/a_id/487/kw/medal%20of%20the%20fray

Edit: Checking the crafting recipes for T14 PVP / PVE gear, it is not currently listed as a required item.
Edited by: CobaltDragon over 2 years ago
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