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Maintenance should be complete around 9:00 am PDT, as long as everything goes smoothly.

will the login problem will be fixed? and is maint happened for server merge? :confounded:

The Login issues being discussed in this Thread will be resolved once access has been restored to all of our back-end stuff.

No, this maintenance is not the Server Merge that we are currently taking Feedback on in the other two Threads.
Sorry Alex, but Petitions are against the Forum Rules. :(
Maintenance should be complete around 9:00 am PDT, as long as everything goes smoothly.
Are you ready? I am ready. :awesome:
Closing this Thread, since this topic was already being discussed in this Thread : ( http://forums.enmasse.com/tera/discussion/3998/free-wardrobe-expansion-items#latest )
It might be possible that it was dragged off-screen...

If that's the case, going into your Options Menu and then into the User Interface tab, you can click on Reset UI Positions or click the Reset all button, and see if that allows the TERA Rewards Window to be opened.
howrang44 wrote: »
well sorry but....it dose not work for me.....

If you can't resolve it from your end, go ahead and submit a Support Ticket, as explained in the above posts.
Thanks for letting me know it has now been resolved. :awesome:

If you did already make a Support Ticket, feel free to go ahead and set it to "Closed / Resolved" if you didn't have any further questions or issues.
As I mentioned in my first post in this Thread, if you're unable to resolve the Launcher issue from your end, it may be best to submit the Support Ticket now (with the attached Diagnostic text file).

You can certainly feel free to re-install TERA while waiting for your Support Ticket to be responded to, and then if there is any progress or changes after the re-install has completed, you can provide an update in that Ticket.
Closing a duplicate thread, since it was already being discussed here : ( http://forums.enmasse.com/tera/discussion/3981/dreadspire-ticket#latest )
There are too many to provide a full list in this Thread, but common Security Software that we see our players using would be AVG, Norton 360 Security, Avast, Kaspersky Internet Security, McAfee Internet Security, Etc...

It can also be caused be having Settings set too high in Window Defender / Windows Firewall.
It might be Security Software related.

If you're not able to figure it out from your end, please feel free to create a Support Ticket and attach the text file that is created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
Did you Right-Click on them in your Inventory and actually see them being consumed, then attempt to go make a character ?
I will try to have this looked into as soon as possible.
If I was a GM Genie, I would grant my characters their own voice acting and also restore the Template / Remodel system in TERA, as well as quite a few other the above mentioned "wishes". :awesome:
After having another department look into the cause of this issue, they confirmed that the issue is actually on Steams end of things, and possibly due to the high volume of traffic Steam is experiencing from the recently announced Summer Sale.

The best advice I can provide at them moment is to wait a while, and then try again during a non-peak time to see if it's still happening.
Are you able to use this URL in the in-game Steam Overlay : https://store.enmasse.com/tera/steam-emp
I am able to confirm what the rest of these players have said is true. If you go that route, you're choosing to take an action that is in violation of the Terms of Service / Rules of Conduct.
Can you put this into your Web Address bar :

http://forums.enmasse.com/tera/?ShowAllCategories=true

Then, navigate to the one you hid and click the little gear icon, then click "Unhide".
I noticed this last Wednesday, and will try to follow-up on it.
Kamilie wrote: »
I'm getting FFFF:FFFF too, but only on some characters like my ninja, and I was playing just fine with my gunner but after talking to that baraka npc(the one who teleports you to Major cities) game crashes and i'm not able to play my gunner again...

Please make a Support Ticket (if you haven't already) , and we'll be happy to assist you with it. :pleased:
Hexblade wrote: »
Why are these threads not pinned anymore? The FFFF:FFFF issue is still very much a problem.

The FFFF:FFFF error in the TERA Launcher or while logging into specific characters is generally the type of thing that is going to require a specific resolution on a per player basis, meaning a solution for one player might not be the fix for another player, and has to be handled through Support Tickets.
Thank you for reporting this type of conduct. It goes a long way towards keeping TERA Gold Spam free. :pleased:
I am able to confirm that you do have the Crimson (7-day Character Mount) in Item Claim.

Could you post a Screenshot of what you see in there ?
Just Kidding..... No Maintenance today, but there will be one set for Thursday. :awesome:
Most likely they will be up shortly.
Could you possibly try logging into your Account specifically from our Support Page : ( http://support.enmasse.com/tera ) ?

Does that work, or does this issue still occur ?
Sylviette wrote: »
It never actually come to me that we already have a floating carpet mount. I do have a few toons with that but rarely use it because there's no bonus.

What bother me more is why there isn't a flying dragon mount right from the release thought, as we already have everything for it in game from a long time ago.

I know I'd approve of a Cobalt Dragon flying mount. :awesome:
@Rayner If you could be any Game of Thrones character ( or actor / actress ) , who would you be, and why ? =)
More information will be coming shortly, but just to clarify further on what had already been stated, we do have departments looking into the issue right now, and they believe they have identified what had caused it.

We hope to have it resolved ASAP, so thank you to everyone for your patience.
Faithful1 wrote: »
Dokibun wrote: »
Hun. You need to calm down. They are being distributed and all of them will be in by 5 PDT Tomorrow. Just be patient. Quit freaking out at everyone.

They keep saying it is not distributed yet, it's just that SOME have been distributed already... stop getting me wrong dears....

I guess the wording chosen could have been phrased a bit differently...

Let's not say, "It's not distributed yet" and instead phase it as, "The process of giving all eligible Ninja's their Titles has not yet been completed".
Faithful1 wrote: »
I received "Quick Ninja" title on Celestial Hill, what does that mean ? I've been one of the first to get to lvl 30 in that server?

That is my assumption, unless the Titles are being awarded on a per Server basis, and they are being rolled out in Title Batches, meaning first send all the Quick Ninja's, then when that is completely done, moving on to the Genin's, then onto the Chuunin's, before finally getting to the Jounin's.
Faithful1 wrote: »
Faithful1 wrote: »
Faithful1 wrote: »
Catatonic wrote: »
Faithful1 wrote: »
Nope says right here HERE "These titles will be applied by 5 p.m. PDT on Friday, May 20." so you probably haven't got them all yet, so just wait till after that Date & Time.

IT IS DISTRIBUTED

THAT IS GREAT, MAYBE ITS BEING DONE IN BATCHES AND THEREFORE YOU HAVEN'T RECEIVED IT YET. THE DEADLINE IS TOMORROW AT 5PM PDT.

Seems like the deadline in way already passed, cuz i was lvl 65 12 hours ago and i only got "Quick Ninja" which is 30+ only ....

More than likely, if you gained "Quick Ninja" but have not received any otherTtitles yet, then you actual were the first Ninja on your server to reach level 30.

No just had to reach 30+ (58, 60, 65) before a certain limit of time, Its not a real "First Ninja on the server"

Although all Ninja's who reached 65 within the 24 Hours + Extension Time will receive all of the Titles ( Delivered by 5:00pm PDT May 20th, 2016 ) , the system still rewarded the actual "Server Firsts" to the character who reached that milestone the fastest on that particular server.

Oh ok nice, so Someone on the server will get the "Server First" Title

No, or at least not in the way you might be thinking...

There isn't a "Server First" Ninja Title, but instead the following Titles : lvl 30 – Quick Ninja , lvl 58 – Genin , lvl 60 – Chuunin , and lvl 65 – Jounin.

The player's who actually got to 30, 58, 60, and 65 first, were rewarded with these Titles the moment they gained that level milestone, while all other ninja's who reached the level afterwards within the timeframe will have the Title manually rewarded.
Faithful1 wrote: »
Faithful1 wrote: »
Catatonic wrote: »
Faithful1 wrote: »
Nope says right here HERE "These titles will be applied by 5 p.m. PDT on Friday, May 20." so you probably haven't got them all yet, so just wait till after that Date & Time.

IT IS DISTRIBUTED

THAT IS GREAT, MAYBE ITS BEING DONE IN BATCHES AND THEREFORE YOU HAVEN'T RECEIVED IT YET. THE DEADLINE IS TOMORROW AT 5PM PDT.

Seems like the deadline in way already passed, cuz i was lvl 65 12 hours ago and i only got "Quick Ninja" which is 30+ only ....

More than likely, if you gained "Quick Ninja" but have not received any otherTtitles yet, then you actual were the first Ninja on your server to reach level 30.

No just had to reach 30+ (58, 60, 65) before a certain limit of time, Its not a real "First Ninja on the server"

Although all Ninja's who reached 65 within the 24 Hours + Extension Time will receive all of the Titles ( Delivered by 5:00pm PDT May 20th, 2016 ) , the system still rewarded the actual "Server Firsts" to the character who reached that milestone the fastest on that particular server.
Faithful1 wrote: »
Catatonic wrote: »
Faithful1 wrote: »
Nope says right here HERE "These titles will be applied by 5 p.m. PDT on Friday, May 20." so you probably haven't got them all yet, so just wait till after that Date & Time.

IT IS DISTRIBUTED

THAT IS GREAT, MAYBE ITS BEING DONE IN BATCHES AND THEREFORE YOU HAVEN'T RECEIVED IT YET. THE DEADLINE IS TOMORROW AT 5PM PDT.

Seems like the deadline in way already passed, cuz i was lvl 65 12 hours ago and i only got "Quick Ninja" which is 30+ only ....

More than likely, if you gained "Quick Ninja" but have not received any other Titles yet, then you actual were the first Ninja on your server to reach level 30.
Faithful1 wrote: »
Nope says right here HERE "These titles will be applied by 5 p.m. PDT on Friday, May 20." so you probably haven't got them all yet, so just wait till after that Date & Time.

IT IS DISTRIBUTED

Friday May 20th is tomorrow. :awesome:
matt84 wrote: »
@CobaltDragon so what you're saying is bad luck for anyone who has been locked out of the game since this event started due to patcher issues that no fix was or workaround was ever given?

Players who were not able to play, but instead had at least made a Support Ticket reporting what had been preventing access, will still get a chance to level a Ninja to 65 within 24 hours of regaining access, and gain the Achievements.
Atyr wrote: »
Main issue is I haven't slept because I figured Id just hammer it out tonight, but then maintenance pops-up. So Im sitting here wondering if I can catch 4 hours of sleep and finish when I wake up. Rarely do I get a chance in my schedule to get these kinds of specific achievements or rewards.

I wouldn't risk it, just be honest with you.

We will definitely provide a bit clearer time frame for exactly how long the extension will be, but would really hate to see you miss your opportunity, due to sleeping too long and not giving yourself enough extra time to finish getting to level 65 before whatever time the cut-off is set to.
Shirineva wrote: »
@CobaltDragon I posted earlier here about my ninja still being logged in after crash and frezzing every time i try to log onto her is there anything i can do to fix it? :c

In a PM, can you provide the name and server of your stuck Ninja?
Logged out of the game, and back in 7 times. My Flying mount is still not showing up anywhere. Can someone please just tell me if it's a 65+ item or not. That is all I am wanting to know.

The store says available to use on any character but I can't even get it to show up in item claim.

I think we might be experiencing a slight delay in purchase delivery right now.

I am having another department look into it to confirm, then get it resolved as a soon as possible.
Ponyu wrote: »
@CobaltDragon @Spacecats i bet you guys already devoured so many coffees these past hours of stress and hard work battleing errors :P kudos guys <33 your work is very appreciated!

Just happy to be able to help out when I am able to. :)
It would appear that some phrases that had not previously been blocked on our Servers, but had been blocked on other regional servers had made it's way into our update.

I believe it's being looked into, and hopefully can be resolved.
ARAT346LEA wrote: »
ZKopAAq.jpg


This became a thing after i got in;;
Help?

Removing Elin Mods will resolve this for you.
I believe it should be resolved for most player's now, with a few one-off cases.
EllieChu wrote: »
EME killed the login servers it seems. Thats a great way to fix the lag. Kick people out of the game and dont let them log back in.

>:)
ThePieBoy wrote: »
Will it count if you use the level 60 scroll?

You can't use a Level 60 Scroll right now. They have been temporarily disabled.
Calbee wrote: »
i got the memory leak error.

Error: 000a:0000
Insufficient Memory

restarted PC and repaired but the moment i get on, i crash. Can a GM pls move my char?

Can you PM me your Character's Name and Server ?
MusashiBR wrote: »
I can't see my own ninja and others.
IXOpOP3.jpg

This occurs due to Modded Elin files that now need to be removed.
Oh, Congrats!
Leluvely wrote: »
The only hair colour options I have when I try to make an elin character are these
e36007b3e8.png

This doesn't just happen with ninja, it happens with any class on elin. I have no mods installed and I've already tried repairing the launcher but it made no difference.

You can click the Arrow on the Left side to display the other hair colors.
This issue was reported about an hour ago, and we have departments looking into it.
Tetsuryu wrote: »
Tetsuryu wrote: »
My launcher updated the game successfully but when I press the "Play" button I get this message.
gggg_by_yamato_commissions-da2x6h2.jpg
I tried the "Repair" tool and it didn't accomplish anything.Any ideas?

I searched for ways to fix this on the net and tried some suggestions...
-I updated my video driver
-I edited the "host" file in windows
-I closed the launcher and everything associated with the game
-I made sure antivirus is off
-I made sure the system requirements are met
-I updated my directX
-I rebooted my router
Nothing worked...

Is the Anti-Virus a type like "Windows Defender" , or is it one you specifically had to go and download yourself, like AVG / Avast / McAfee / etc.. ?

Even though you mentioned you have set it to "off" some default settings can prevent the required connection, and lead to an FFFF:FFFF after pressing the Launcher's "Play" button.
Cutechan wrote: »
Ninjas animation isnt showing :/

This was mentioned in another Forum Thread I believe, but i occurs when Elin files have been modified.
Is this your experience on all characters, or just the current one you're trying to play?

If it's just one character only, PM me the character's name and server.
This would most likely be due to Modded Elin files that need to be removed first.
Spacecats wrote: »
Vua wrote: »
Not letting me discard avatar weapons or even dismantle them.

That's because they're needed for a quest turn-in.

Avatar Weapons can be sold to a Merchant NPC, if you really wish to have it removed.
Any character over level 39 requires a 24 hour Cooldown, simply to prevent the accidental deletion of a character you have worked hard to level.

I believe it's been this way since around the Reaper's release.

If you don't have any other characters lower than 40 to remove, send me a PM with your character's name and server and confirm that is the one you're hoping to have removed right now.
I went to velika, and I after I passed control office my game crashed and I got error

Error: 000a:0000
Insufficient Memory

I restarted PC And I can't log on character that is in Velika, I can log on to every other character though

If you PM me your character name and server, I can assist with that.

Also, if you have not already done so, you'll want to use the Repair feature in the TERA Launcher's Tools Menu.
My first stop is going to be in Spring Valley, speaking with an NPC named Morick.

Once that is done, it's Ninja Time!
Pascalle wrote: »
We haven't had an update from @CobaltDragon, clearly the servers have exploded and EME are contacting their insurance agents :confounded:

Just finishing up the last few things on a very long checklist, then it's Go Time!
Natyumi wrote: »
Pascalle wrote: »
What time should we expect it to be done normally? Like 2 hours after start?

Cobalt said could be sooner

We are so close now. :awesome:
Tritonal wrote: »
Wait so is this Maint PST or PDT

It is in PDT. ( http://www.timeanddate.com/worldclock/usa/seattle )
JinxyKat39 wrote: »
I'm gonna guzzle coffee, maybe make some muffins later, because i know it's going to be closer to 4 hours than two. Good morning everyone!

Things appear to be right on track...
Dare I say that they might even be available early? :D
It's not related to a ban.

I just sent you a PM in regards to the User Authentication Error you are seeing.
Most commonly, this issue with not remembering your device occurs after either clearing Web Browser Cache / Browser History, or changing Operating Systems.

If you continue to request a new Code be sent via Email, and nothing has arrived shortly afterward (or after waiting up to an hour) , then most likely there may be a conflict with the Email Provider you are using currently (meaning that the codes we send are being blocked, even when white-listed), or perhaps at some point the unsubscribe button had been clicked.

That being said, your best bet would be to use an alternative email (a different Email Provider), then make a new Support Ticket, letting us know you are having an issue with your Main TERA Account, provide the Email to that Main Account, and any details you are able to about the Account so we can verify it and proceed to change the Email to one you will be able to receive our Support Ticket reply messages and Account Armor Codes through.
If you have not already done so, go ahead and submit a Support Ticket, and also include a copy of the EME Diagnostic text file, and we will be happy to work with you and resolve it. :D
The other Thread that I believe you are referring to can be found here :

http://tera-forums.enmasse.com/forums/suggestions-on-tera/topics/Suggestion-Thread-General-game-changes
If you have not already done so, I would highly recommend that you make a Support Ticket and attach an EME Diagnostic, so that we can help to resolve this issue for you. :)
If you have not already done so, please feel free to make a Support Ticket, and we will be happy to look into it for you.
Our Support Queue is still a bit behind, as mentioned here in the "State of Customer Support" Thread : http://tera-forums.enmasse.com/forums/general-discussion/topics/State-of-Customer-Support-10262015

We continue to make great progress, so we should hopefully be getting to your Support Ticket very soon.

Thank you for your patience.
Edited by: CobaltDragon 2 minutes ago - Reason: Including Link.
If you still continue to have this issue in your Launcher, and have not already done so, please feel free to make a Support Ticket, and we will be happy to assist you.
We should be able to assist you, and thank you for your patience.
The Servers are all currently up.

If you continue to have an issue starting the Game Client, please make a Support Ticket, and we will be happy to provide assistance.
I am going to lock this Thread.

Please refer to one of these other threads that are already discussing the 5-Man vs. 2-man Corsair's Stronghold Debate :

[Bring back 2 man CS](http://tera-forums.enmasse.com/forums/general-discussion/topics/bring-back-2-men-CS)

[Keep CS as 5 Party Queue](http://tera-forums.enmasse.com/forums/general-discussion/topics/Keep-CS-as-5-Party-Queue)
If you have not already done so, please feel free to submit a Support Ticket, and we will be happy to provide assistance.
If you have not already done so, I'd recommend that you submit a Support Ticket so that our Customer Support Agents can assist you if the issue persists after the Maintenance has completed.

I would also highly recommend that prior to submitting your request, that you run the Repair feature in your TERA Launcher.

( If needed, http://support.enmasse.com/tera/repair-tera-to-resolve-common-issues )

The reason the Repair is needed, is due to the fact that sometimes some file corruption in your TERA installation might occur when a crash happens, or if something went wrong during the process of moving your character from Island of Dawn to Stepstone Isle.

Keep in mind, that the Repair itself might not resolve the issue 100% by itself.

Additional steps may need to be taken by Support in order to restore access to the character, which is why a Support Ticket would be a good route to take.
Please feel free to contact our Support and put in a Support Ticket if your issue remains, and we will be happy to take a look and resolve it for you.
Just wanted to provide a quick update, that the threads have all now been removed.
@ Ray676 : That error is slightly different that what the others have been reporting.

Essentially it means the character you are trying to have transferred has a specific item in it's inventory that is not able to be moved between servers.

There may be some specific items not yet added to this list, I would suggest you check here for any items you may currently need to Bank / Discard :

( http://support.enmasse.com/tera/server-transfer-known-issues#SomeItems )
I have gone ahead and informed the appropriate departments of this specific error.

For the time being, would it be possible to include a screenshot of this specific error message?

Thanks.
Just as a heads up, we are aware of the issue and we are currently working to resolve it.

Thank you for all of the information provided so far.
For anyone still effected by this issue, I just wanted to let you know that we have not forgotten about you, and we are still actively reviewing the situation and doing all we can to have to resolved for you.

Thanks you so much for your patience.
- If you currently have the TERA Launcher open, can you please close the TERA Launcher, then remove the following from your TERA Folder :


EN.version
Game.version
Live-New-Launcher.version
Live2-Launcher.version ( this one may not be in the folder )


- Then, after those files have been removed, please download the 4 files ( EN.version / Game.version / Live-New-Launcher.version / Live2-Launcher.version ) from these links :


https://www.dropbox.com/s/w7zqmhyhym0mriv/EN.version

https://www.dropbox.com/s/6yuyekj6oluch0o/Game.version

https://www.dropbox.com/s/shfz72353kufcw4/Live-New-Launcher.version

https://www.dropbox.com/s/73d4re3o9bj0i0v/Live2-Launcher.version


- Drag-and-drop these 4 files into your TERA Folder.

- Once you have added those 4 files, please restart the TERA Launcher as Admin
@ Elyiess - Send in a Support Ticket with a screenshot of your TERA Folder and that error.

I will be happy to assist. :)
We are currently investigating the "Unable to Unzip Manifest" error being displayed in the TERA Launcher, and hope to have it resolved momentarily.

(Adding a pinned thread in Server Status forums: http://tera-forums.enmasse.com/forums/server-status/topics/42914-Server-Maintenance-Extended )

Update : We did have to extend the maintenance by a bit, but the servers should be back online now.

Thanks again for your patience.
Edited by: CobaltDragon 7 months ago - Reason: adding additional info.
Ketoth on 04/29/2014, 08:52 AM - view
@CobaltDragon

Is possible know if is a issue that affect all players or just a few?


As this issue appears to be affecting a large amount of players, the maintenance is going to be extended by 2 hours.

As we get more information, we will keep you posted. :)
Edited by: CobaltDragon 7 months ago - Reason: Adding additional information.
The Unable to Unzip Manifest issue should be resolved now, so for anyone still seeing an error message in the blue download bar of their TERA Launcher, please feel free to contact our Support for further assistance resolving the issue : ( http://support.enmasse.com/tera/tickets/submit )
We are currently investigating this issue and hope to have it resolved momentarily.

Update : The issue should be resolved now.

For more information, please see Post #80 on page 8.
Edited by: CobaltDragon 9 months ago
Just as a heads up, we are currently investigating this issue, and hope to have it resolved shortly.
Update :

This issue should be resolved now, though we are still seeing some delays in the TERA Launcher, loading the window that allows you to enter your login information.

Give it a minute and it should eventually come up and allow you to enter your email and password.

Once the information has been entered, you may also experience another delay, where it appears the "Login" button will remain grayed-out, but if you give it another minute or two, it should allow you to either press the "Play" button, or if needed, continue patching / download if you still need to update your files.

If you continue to see the same errors after quite a few minutes have passed, you may want to try restarting the TERA Launcher a few times.

If the issue still remains, please contact Support for more assistance.
Edited by: CobaltDragon 9 months ago
kpop on 03/01/2014, 08:09 AM - view
I can "log in", but as soon as I press play, it gives me the json error.


This FAQ Section will provide more information about that specific error :
( http://support.enmasse.com/tera/json-parse-error-0112-0000 )

Ultimately, it should be resolved by the same steps provided in Post #80 on page 8.
nayukii on 03/01/2014, 08:25 AM - view
i can't login and when finally i'm able to login, i get 'unable to determine current version'... -.-


Can you try these steps and let me know if you still see "Unable To Determine Current Version".

( http://support.enmasse.com/tera/unable-to-determine-current-version )
Update : The errors in the TERA Launcher are still being investigated, and more information has been provided to the appropriate departments.

As far as the JSON parse errors go, I would give it a few more attempts, as in all cases we have seen this morning, everyone can eventually get back in after quite a few restart attempts.

If you have not already done so, you may want to try starting the Launcher as Admin.

Also, to add a bit more information, in the FAQ section I linked to earlier, it does mention, "This error will happen while there is heavy load on the servers", meaning that there are currently a lot of players all trying to login at the same time.

We hope to have this fully resolved as soon as possible.
Tempest Reach is currently available to be logged into, so if you are currently having an issue, please clarify what you are experiencing or make a Support Ticket so that we may assist you further.
From what I have heard, Medal of the Fray is simply an item that can be rewarded from the Bounty of the Fray eggs, yet actually does not serve a purpose.

They can be saved if you wish to collect them, but other than that, they can just be sold to a vendor for a few copper.

Here is a link to the FAQ section on it : https://tera-support.enmasse.com/app/answers/detail/a_id/487/kw/medal%20of%20the%20fray


Edit: Checking the crafting recipes for T14 PVP / PVE gear, it is not currently listed as a required item.
Edited by: CobaltDragon over 2 years ago
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